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The Effect of Emotional Exhaustion on Job Involvement among Academic Administrators in Malaysia 马来西亚学术管理人员情绪耗竭对工作投入的影响
Pub Date : 2021-10-31 DOI: 10.24191/abrij.v7i2.14674
Norhafizah Ahmad, Nurita Juhdi, R. Fontaine
Attracting and retaining academic administrators are quite hard in most universities, due to the fact that, having an administrative position is considered as burdensome for most academicians. This study investigated the effect of emotional exhaustion on job involvement among academic administrators in Malaysian universities. A total of 190 academic administrators from both public and private universities in Malaysia participated in this study. Data analysis revealed a moderately high level of emotional exhaustion experienced by the academic administrators and average level of job involvement. In addition to that, this study also found a significant inverse relationship between emotional exhaustion and job involvement. Knowledge gained from this study could contribute to empower university management to better comprehend the impact of emotional exhaustion on the well-being as well as performance of the employees, specifically academic administrators.
在大多数大学,吸引和留住学术管理人员是相当困难的,因为对于大多数院士来说,拥有一个行政职位被认为是一项负担。本研究旨在探讨情绪耗竭对马来西亚大学教务人员工作投入的影响。共有来自马来西亚公立和私立大学的190名学术管理人员参与了这项研究。数据分析显示,学术管理人员的情绪耗竭程度中等,工作投入程度中等。此外,本研究还发现情绪耗竭与工作投入之间存在显著的负相关关系。从本研究中获得的知识可以帮助大学管理层更好地理解情绪耗竭对员工,特别是教务管理人员的幸福感和绩效的影响。
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引用次数: 0
An Overview: Twenty Years of Flexible Working Arrangements 二十年弹性工作制概述
Pub Date : 2021-10-31 DOI: 10.24191/abrij.v7i2.14770
S. Amirul, Sharija Che Shaari
This study aims to provide an overview of the field of flexible working arrangements (FWAs) study in the last two decades, starting from the year 2000 until the year 2020. We utilised secondary data from the Proquest database to succinctly review the progress of FWAs studies. In reviewing our corpus of data, we developed a systematic scanning and clustering review (SSCR) to summarise the extent to which the FWAs studies have been conducted or available in the existing literature. SSCR is a relatively new rapid method for locating specific information in a wide-range and lengthy literature selection and then clustering the information based on inherent similarity. We overviewed the FWAs literature by using SSCR to address and understand the current state in FWAs studies and identify the existing FWAs research gap, which has not been adequately studied. We also provide insights on the most focused scopes and clusters within the field of FWAs. This review helps to identify current gaps and needed research in FWAs. Besides, we also present our discussion that recapitulates our findings and deliberately highlights our review related to FWA.
本研究旨在概述从2000年到2020年的过去二十年中灵活工作安排(FWAs)研究领域。我们利用Proquest数据库中的辅助数据来简要回顾FWAs研究的进展。在回顾我们的数据语料库时,我们开发了一个系统的扫描和聚类回顾(SSCR)来总结FWAs研究已经进行或在现有文献中可用的程度。SSCR是一种相对较新的快速方法,用于在大范围、长篇幅的文献选择中定位特定信息,然后基于内在相似性对信息进行聚类。我们通过使用SSCR对FWAs文献进行了综述,以解决和了解FWAs研究的现状,并确定现有的FWAs研究空白,这些空白尚未得到充分的研究。我们还提供了fwa领域内最受关注的范围和集群的见解。这篇综述有助于确定FWAs目前的差距和需要进行的研究。此外,我们还介绍了我们的讨论,概述了我们的发现,并特意强调了我们对FWA的回顾。
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引用次数: 1
The Mediating Effect of English Self-efficacy on the Relationships between Motivation to Learn, Intention to Share Knowledge, and Job Performance Among Military Personnel 军人英语自我效能感在学习动机、知识分享意愿与工作绩效关系中的中介作用
Pub Date : 2021-10-31 DOI: 10.24191/abrij.v7i2.14733
Siti Haizam Mohd Zin, Mohammad Nazri
Extensive research on the relationship between employees' use of English in the workplace and their job performance has revealed that the use of English at work leads to increased job performance and positive interactions among staff. In relation to this, a good command of English among military staff, especially officers, is of great importance to the Armed Forces, as military personnel often serve abroad and need to be proficient in communicating their instructions and orders to a foreign team. Previous research has also shown that self-efficacy is a significant predictor of job performance; however, the role of self-efficacy in learning English language skills has not been widely explored as mediator in the relationship between motivation to learn, intention to share knowledge, and job performance. Therefore, this paper aims to develop a conceptual framework that can be used to improve the understanding of English self-efficacy and its relationship with employees’ motivation to learn, intention to share knowledge, and capability to complete a given task. This framework informs and guides future research that will test the hypothesized relationships. The findings would assist the English Department of the Education Directorate of the Malaysian Armed Forces to design or revise military training syllabi and approaches.
对员工在工作场所使用英语与工作绩效之间关系的广泛研究表明,在工作中使用英语可以提高工作绩效和员工之间的积极互动。与此相关,军事人员,特别是军官,掌握良好的英语对武装部队非常重要,因为军事人员经常在国外服役,需要熟练地向外国团队传达指示和命令。先前的研究也表明,自我效能感是工作绩效的重要预测指标;然而,自我效能感在英语语言技能学习动机、知识分享意愿和工作绩效之间的中介作用尚未得到广泛的探讨。因此,本文旨在建立一个概念框架,以提高对英语自我效能感及其与员工学习动机、知识分享意愿和完成既定任务能力之间关系的理解。这一框架为未来测试假设关系的研究提供了信息和指导。调查结果将协助马来西亚武装部队教育局英语部设计或修订军事训练大纲和方法。
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引用次数: 1
Effective Market Segmentation for Open Distance Learning Institutions’ Marketing Strategy 开放远程教育机构营销策略的有效市场细分
Pub Date : 2021-10-31 DOI: 10.24191/abrij.v7i2.14762
Mohd Nazri Mohd Noor, Azlina Abdul Aziz, Yanty Roslinda Harun, Norsiah Aminudin, Zulaikha Zakariah
This study aims to examine prospective learners’ perceptions toward effective market segmentation strategies for Open Distance Learning (ODL) advertisements. A descriptive study was conducted to assess preferences based on the generational cohort. Self-administered questionnaires were used to obtain meaningful data from 282 potential learners in Malaysia. The potential learners were working adults based on generational cohorts, namely, Gen Z, Gen Y, Gen X and Baby Boomers. The study was conducted from October to December 2020. Based on the analysis, Substantiality and Accessibility between ODL institutions and the market were viewed by the majority of the respondents as more effective than Responsiveness and Identifiability. However, the standardised path coefficient shows that all variables are significant predictors of the effective market segmentation. Therefore, it is noteworthy to develop creative marketing strategies to attract the attention of a wider audience. The insights obtained can potentially assist ODL institutions to better understand the characteristics of effective market segmentation. The study adds to the existing marketing literature and has strong implications in both academic and ODL institutions, particularly regarding the aspect of prospective learners’ opinions pertaining to effective market segmentation.
本研究旨在探讨未来学习者对开放远程学习(ODL)广告的有效市场细分策略的看法。进行了一项描述性研究,以评估基于世代队列的偏好。采用自我管理的问卷调查,从马来西亚的282名潜在学习者中获得有意义的数据。潜在的学习者是有工作的成年人,基于代际队列,即Z世代,Y世代,X世代和婴儿潮一代。该研究于2020年10月至12月进行。基于分析,大多数受访者认为ODL机构与市场之间的实质性和可及性比响应性和可识别性更有效。然而,标准化路径系数表明,所有变量都是有效市场细分的显著预测因子。因此,开发创造性的营销策略来吸引更广泛的受众的注意是值得注意的。获得的见解可能有助于ODL机构更好地理解有效市场细分的特征。该研究补充了现有的市场营销文献,对学术和ODL机构都有很强的影响,特别是关于未来学习者对有效市场细分的看法方面。
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引用次数: 0
Entrepreneurial Intention from the Context of B40 Strata B40阶层背景下的创业意向
Pub Date : 2021-10-31 DOI: 10.24191/abrij.v7i2.14993
F. Mashahadi, Syed Ashrene Syed Omar, R. Mahmod
Moving towards a developed nation in 2050, government is committed to boost up the wellbeing and income of low-income earners (B40) household towards middle class society. Considering SMEs instrumental roles in creating prosperity for the nation, variety of programs have been established in promoting entrepreneurial activity to address pockets of poverty and socio-economic imbalances among B40 group. Therefore, study related to B40 entrepreneurial intention is worth further examination.  Following the Theory of Planned Behaviour (TPB), the study examines the extent to which attitude, subjective norms, and perceived behavioral control predict entrepreneurial intention among B40 in Malaysia. A questionnaire survey was done using the sample of B40. The hypotheses were analysed by using partial least square-structural equation modeling (PLS-SEM). The result suggests that only attitude and perceived behavioural control were significant to explain B40 entrepreneurial intention yet subjective norm was found as a non-significant predictor in explaining B40 entrepreneurial intention. The paper extends the current knowledge on entrepreneurial intention by analyzing the impact of different factors recognized by TPB on entrepreneurial intention and provide insightful input from the context of B40 in Malaysia.
为了2050年成为发达国家,政府将致力于提高低收入阶层(B40)的福祉和收入,并向中产阶层迈进。考虑到中小企业在为国家创造繁荣方面的重要作用,已经建立了各种促进创业活动的计划,以解决B40群体的贫困和社会经济失衡问题。因此,有关B40创业意向的研究值得进一步研究。根据计划行为理论(TPB),本研究考察了态度、主观规范和感知行为控制对马来西亚B40企业家创业意向的预测程度。以B40为样本进行问卷调查。采用偏最小二乘结构方程模型(PLS-SEM)对假设进行了分析。结果表明,只有态度和感知行为控制对B40创业意向有显著影响,主观规范对B40创业意向的影响不显著。本文通过分析TPB认可的不同因素对创业意愿的影响,拓展了现有的创业意愿知识,并从马来西亚B40的背景下提供了有见地的输入。
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引用次数: 1
Airline E-ticket Online Purchase Intention Among University Student 大学生航空公司电子机票在线购买意愿调查
Pub Date : 2021-10-31 DOI: 10.24191/abrij.v7i2.12068
M. Mahdzar
Purchasing products and services via online is an important way of doing business for many tourism and hospitality intermediaries and travel operators. This study aims to examine the relationship linking students perspective of cognitive factors and their intentions to purchase online airline e-ticket from online travel agencies. Using convenience sampling, a total of 302 survey questionnaires were distributed to hospitality and tourism students in UiTM via google form. 245 responses were received and used for data analysis. Regression results revealed that two cognitive factors have significant relationships with students intentions to purchase airline e-ticket online. These include perceived risks and web security. Of these two attributes, web security have the most significant impact on students intentions to purchase airline e-ticket online. The study provides insights to online travel operators on the factors to concentrate in improving their services to customers as well as assist them in boosting their sales in the future and to achieve customer loyalty.
在线购买产品和服务是许多旅游和酒店中介机构和旅游运营商开展业务的重要方式。本研究旨在探讨学生认知因素视角与在线旅行社购买在线航空公司电子机票意愿的关系。采用方便抽样的方法,通过google表格向澳门理工大学酒店与旅游专业的学生发放了302份调查问卷。收到245份答复并用于数据分析。回归结果显示,两个认知因素对学生在线购买航空公司电子机票的意向有显著的影响。这些包括感知风险和网络安全。在这两个属性中,网络安全对学生在线购买航空公司电子机票的意向影响最大。该研究为在线旅游运营商提供了在改善客户服务方面需要关注的因素,并帮助他们在未来提高销售额和提高客户忠诚度。
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引用次数: 0
Corporate Responsibility And Motivating Corporate Zakat Payment 企业责任和激励企业天课支付
Pub Date : 2021-10-31 DOI: 10.24191/abrij.v7i2.12070
Siti Maziah Ab Rahman, Mariam Setapa, Iman Nur Amirah Rusli, Muhsin Nor Paizin, Mohd Hafeez Al-Amin Abdul Wahab
Zakat is one of the five pillars of the Islamic faith, which is an obligatory form of "charity", and every Muslim is expected to contribute. The use of zakat is not only to purify property but to purify the hearts of zakat payers from selfishness and wealth greed. Although it is part of Muslims obligation to pay zakat, the amount collected recorded is still lower and not optimal. The issue on zakat business payment is not often debated particularly on how to increase the number of business zakat payer. This is because zakat on wealth is more than total zakat on the business. Malaysian zakat institution still faces several obstacles to increase the collection of business zakat. Most of the previous studies on this issue they do not explain more detail about the factor of knowledge of payers on business zakat payment and also the role of zakat institution. Hence, the purpose of this research is to identify corporate responsibility and motivating corporate zakat payment. This research also used the Resource-Based View (RBV) Theory. For this study, data were collected using in-depth interviews as a method of collecting data which is a qualitative method. The reason influenced corporate responsibility and motivating corporate zakat payment are "level of knowledge", and "leadership of zakat institution". The case study is using Hotel Perdana Kota Bharu.
天课是伊斯兰信仰的五大支柱之一,是一种强制性的“慈善”形式,每个穆斯林都被期望做出贡献。使用天课不仅是为了净化财产,也是为了净化缴纳天课者的自私和贪财的心。虽然支付天课是穆斯林义务的一部分,但所收取的金额仍然较低,并不理想。关于天课商业支付的问题很少被讨论,特别是关于如何增加商业天课支付者的数量。这是因为关于财富的天课比关于商业的天课要多。马来西亚的天课机构在增加商业天课的收集方面仍然面临着一些障碍。以往关于这一问题的研究大多没有详细说明企业天课支付中支付者的知识因素以及天课制度的作用。因此,本研究的目的是确定企业责任和激励企业支付天课。本研究还运用了资源基础观(RBV)理论。在本研究中,采用深度访谈作为收集数据的方法,这是一种定性方法。影响企业责任和激励企业支付天课的原因是“知识水平”和“天课机构的领导”。案例研究使用的是Perdana Kota Bharu酒店。
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引用次数: 0
Antecedents of Student Satisfaction: The Role of Student Perceived Service Quality 学生满意的前因:学生感知服务品质的作用
Pub Date : 2021-10-31 DOI: 10.24191/abrij.v7i2.13317
Peter Sin-Howe Tan, Yuen-Onn Choong, I-Chi Chen
There is a lack of attention from past studies on the role of antecedents in the private higher education in Malaysia. Thus, this paper aim to examine the roles of reliable information and past experience on student’s perceived service quality and satisfaction among the undergraduate students of private universities in Malaysia. A self-administered questionnaire was adopted and collected 388 valid data from the 9 private universities in Malaysia. The SERVPERF instrument was adopted to evaluate the perceived service quality among the undergraduate students. The PLS-SEM was applied to analyze the students’ responses in determining the role of antecedents in improving student satisfaction by providing quality tertiary education in the private universities. The findings depicted that reliable information is significantly related with student perceived service quality. However, there is no relationships between past experience and student perceived service quality. Student perceived service quality is found significantly related to student satisfaction. This paper provides a valuable contribution in the body of knowledge of the antecedent and consequence of perceived service quality. The findings of the study help the management of the universities to improve the student satisfaction through the focus on the role of antecedents, particularly reliable information. Several implications are offered which would benefits Malaysia private universities and Ministry of Higher Education.
过去的研究对马来西亚私立高等教育中前辈的作用缺乏关注。因此,本文旨在研究可靠信息和过去经验对马来西亚私立大学本科学生感知服务质量和满意度的作用。采用自填问卷,收集了马来西亚9所私立大学的388份有效数据。采用SERVPERF量表对大学生的感知服务质量进行测评。运用PLS-SEM分析学生的反应,以确定前因在私立大学提供优质高等教育以提高学生满意度方面的作用。研究发现,资讯可靠度与学生感知服务品质有显著相关。然而,过去的经验与学生感知的服务质量之间没有关系。学生感知服务质量与学生满意度显著相关。本文对感知服务质量的前因和后果的知识体系做出了有价值的贡献。研究结果有助于高校管理层通过关注前因,特别是可靠信息的作用来提高学生满意度。本文提出了一些对马来西亚私立大学和高等教育部有利的启示。
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引用次数: 2
Malaysia’s Healthcare Expenditure: ARDL Bound Test 马来西亚的医疗保健支出:ARDL约束测试
Pub Date : 2021-10-31 DOI: 10.24191/abrij.v7i2.13340
Noormahayu Binti Mohd Nasir, Zarul Azhar Nasir, Norasyikin Abdullah Fahami, Muhammad Adidinizar Zia Ahmad Kusairee, Khalijah Ramli
This study aims to analyse the relationships between income level, education expenditure, inflation, and ageing population towards health expenditure in Malaysia over the period of 1997 until 2017.  This study employs Autoregressive Distributed-Lag (ARDL) Bound test in determining the long-run empirical relationships between all independent variables and healthcare expenditures in Malaysia.  The findings show the existence of long run cointegration between healthcare expenditure inflation, income level, and the government’s education expenditure.  The results confirmed that all independent variables have positive long run relationships, except the ageing population that displays a negative relationship in influencing healthcare expenditure in Malaysia. The regression result of GDPP shows income elasticity value of 0.690, reflecting the necessity of healthcare expenditure. The outcome of the paper hopes to provide insights on the importance of healthcare expenditure for the development of this country, especially on its economic fronts.
本研究旨在分析1997年至2017年期间马来西亚收入水平、教育支出、通货膨胀和人口老龄化与卫生支出之间的关系。本研究采用自回归分布滞后(ARDL)约束检验来确定所有自变量与马来西亚医疗保健支出之间的长期实证关系。研究结果显示,医疗保健支出通胀、收入水平与政府教育支出之间存在长期协整关系。结果证实,除了人口老龄化在影响马来西亚医疗保健支出方面表现出负相关关系外,所有自变量都具有正的长期关系。gdp的回归结果显示收入弹性值为0.690,反映了医疗支出的必要性。该论文的结果希望能够提供关于医疗保健支出对这个国家发展的重要性的见解,特别是在其经济战线上。
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引用次数: 0
A Review of Religious Education in Malaysia and Thailand 马来西亚与泰国宗教教育回顾
Pub Date : 2021-10-31 DOI: 10.24191/abrij.v7i2.14452
Nor Tasik Misba, A. H. Mohd Noor
Every country has a unique educational system to offer its citizens. The Ministry of Education and the Ministry of Higher Education are responsible for overseeing education in Malaysia. Since Malaysia is an Islamic country, the majority of religious education in the country is centered on Islam. In Malaysia, on the other hand, Tahfiz education is the most widely practiced. In contrast to Thailand, Thai Buddhist temples have surpassed all other institutions of learning as the primary source of religious instruction for the vast majority of the populace. Both religious education in these countries has developed in recent years, becoming more systematic and gaining in popularity. Hence, this article will review the religious education practices in Malaysia as well as Thailand.
每个国家都有自己独特的教育体系。教育部和高等教育部负责监督马来西亚的教育。由于马来西亚是一个伊斯兰国家,该国的大多数宗教教育都以伊斯兰教为中心。另一方面,在马来西亚,塔菲兹教育是最广泛实施的。与泰国相比,泰国的佛教寺庙已经超过了所有其他的学习机构,成为绝大多数民众宗教教育的主要来源。近年来,这些国家的宗教教育都得到了发展,变得更加系统化,越来越受欢迎。因此,本文将回顾马来西亚和泰国的宗教教育实践。
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引用次数: 0
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ADVANCES IN BUSINESS RESEARCH INTERNATIONAL JOURNAL
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