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Predictability: The Missing Variable in Public Relations 可预测性:公共关系中缺失的变量
IF 0.6 Q3 Social Sciences Pub Date : 2023-04-01 DOI: 10.21018/rjcpr.2023.1.353
Douglas Wilbur
This study offers an initial and exploratory examination of the role that the variable of predictability plays in crisis management. Leveraging the situational crisis communication theory, it employed two separate but inter-related experiments. They examined how manipulations of the level of crisis predictability impacted a number of crucial variables important for crisis response. The findings strongly indicate that when a crisis is framed as having been predictable, it results in a host of negative consequences for the involved organizations and complicates the recovery process. When a crisis is framed as having been unpredictable, it results in positive benefits for the organizations involved. This study provides justification for future research exploring the role of predictability during a crisis.
本研究对可预测性变量在危机管理中的作用进行了初步和探索性的考察。利用情境危机沟通理论,它采用了两个独立但相互关联的实验。他们研究了对危机可预测性水平的操纵如何影响对危机应对至关重要的一些关键变量。研究结果强烈表明,当危机被认为是可以预测的,它会给相关组织带来一系列负面后果,并使恢复过程复杂化。当危机被定义为不可预测时,它会为相关组织带来积极的利益。这项研究为未来探讨可预见性在危机中的作用的研究提供了依据。
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引用次数: 0
Mediating Role of Parasocial Relationships on Social Media Influencers' Reputation Signals and Purchase Intention of Beauty Products 副社会关系对社交媒体网红声誉信号与美容产品购买意愿的中介作用
IF 0.6 Q3 Social Sciences Pub Date : 2022-12-01 DOI: 10.21018/rjcpr.2022.3.348
Surug Saleh Taher, T. Chan, Izzal Asnira Zolkepli, M. Sharipudin
Social media influencer has become an important component of marketing communication. Hence, this research aims to determine the facets of social media influencers’ reputation signals (communication skills, influence, perceived authenticity, and perceived expertise) that contribute to the customers’ purchase intention of X beauty products, mediates by the parasocial relationship. The study applied the Stimulus-Organism-Response (S-O-R) model and used a survey design. The results showed that the communication skills and expertise of the social media influencers have a significant relationship with parasocial relationships, and the parasocial relationship has a significant relationship with purchase intention. In addition, the parasocial relationship was found to mediate the relationship between the expertise of social media influencers and purchase intention. The study provides valuable insights to public relations and marketing practitioners of the beauty industry to be used in building a successful social media marketing strategy.
社交媒体网红已经成为营销传播的重要组成部分。因此,本研究旨在确定社交媒体网红的声誉信号(沟通技巧、影响力、感知真实性和感知专业度)在副社会关系的中介作用下对消费者购买X美容产品意愿的影响。本研究采用刺激-生物-反应(S-O-R)模型,采用问卷调查设计。结果表明,社交媒体网红的沟通技巧和专业知识与副社会关系存在显著关系,副社会关系与购买意愿存在显著关系。此外,我们还发现社交媒体网红的专业知识与购买意愿之间存在副社会关系的中介作用。该研究为美容行业的公共关系和营销从业者提供了宝贵的见解,可用于建立成功的社交媒体营销策略。
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引用次数: 1
Predictors of Engagement on Social Media and Instant Messaging Platforms during the COVID-19 Pandemic: Evidence from Romania COVID-19大流行期间社交媒体和即时通讯平台参与度的预测因素:来自罗马尼亚的证据
IF 0.6 Q3 Social Sciences Pub Date : 2022-12-01 DOI: 10.21018/rjcpr.2022.3.346
Nicoleta Corbu, A. Bârgăoanu, Flavia Durach, Oana Ștefăniță
The COVID-19 pandemic raised important questions about news patterns of interaction on social network sites (SNS) and instant messaging platforms (IM), especially in the context of the massive replacement of face-to-face interactions with mediated interactions, due to the restrictive measures taken in many parts of the world. In this context, by means of a national survey conducted in Romania (N=1160), we investigated people’s willingness to engage on social media and instant messaging platforms about the topic of the COVID-19 pandemic. Results show that people are eager to share information about the topic on both SNS and IM, less interested in getting involved in debates, and even less in voluntary work. All these behaviors are predicted by trust of SNS and news consumption on these platforms, perceived size of the personal digital network, belief in conspiracy theories about the virus, uncertainty about the impact of the crisis, and level of education.
2019冠状病毒病大流行对社交网站和即时通讯平台上的新闻互动模式提出了重要问题,特别是在世界许多地方采取限制措施,面对面互动被中介互动大规模取代的背景下。在此背景下,通过在罗马尼亚进行的一项全国调查(N=1160),我们调查了人们在社交媒体和即时通讯平台上参与COVID-19大流行主题的意愿。结果显示,人们渴望在社交网络和即时通讯上分享有关该话题的信息,对参与辩论不太感兴趣,甚至对志愿工作更不感兴趣。所有这些行为都可以通过对社交网络的信任和在这些平台上的新闻消费、个人数字网络的感知规模、对病毒阴谋论的信仰、对危机影响的不确定性以及教育水平来预测。
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引用次数: 0
Image Repair Strategies in Public Relations Crisis: A Case Study of Real Madrid’s Response Strategies to the Bernabeu Leaked Audio Scandal 公关危机中的形象修复策略——以皇马对伯纳乌泄密事件的应对策略为例
IF 0.6 Q3 Social Sciences Pub Date : 2022-12-01 DOI: 10.21018/rjcpr.2022.3.347
Moeen Koa
In July 2021, Real Madrid president Florentino Pérez was in the midst of a controversial leaked audio crisis in which he heavily criticized some historical icons of the team, such as Iker Casillas, Raúl González, Cristiano Ronaldo, and Luís Figo. The leaked audio clips by El Confidencial newspaper and secretly recorded ages ago by José Antonio Abellán ignited a firestorm of criticism that threatened Pérez’s reputation and integrity. Pérez offered an official statement to repair his damaged image. This article analyzes and evaluates his image repair messages, which relied heavily on reducing offensiveness. It seems that his defense helped to dispel the cloud surrounding him, as Figo accepted Pérez’s apology and adopted his point of view that the comments were taken out of context. Pérez succeeded in minimizing the event to the extent that the media shrank their discussion. He attempted to create new beliefs about El Confidencial and Abellán by attacking the accuser by undermining their credibility and honesty to diminish the attack. By employing the transcendence strategy, he tried to place the leaked audio clips issue in a broad context in a different frame of reference – the European Super League debate. Using transcendence and attacking the accuser helped Real Madrid frame the crisis in a way that backfired on the accuser. The findings of this study have significant implications for understanding how leaders at the helm of power of top sports clubs might communicate during a crisis and underscores the potential importance of image repair in sports organizations.
2021年7月,皇家马德里队主席弗洛伦蒂诺·帕姆雷兹陷入了一场有争议的音频泄露危机,他严厉批评了球队的一些历史偶像,如伊克·卡西利亚斯、Raúl González、克里斯蒂亚诺·罗纳尔多和Luís菲戈。《机密报》(El confidential)泄露的音频片段以及约瑟夫·安东尼奥(jos Antonio Abellán)多年前秘密录制的音频片段引发了一场猛烈的批评,威胁到了psamez的声誉和诚信。psamrez发表了一份官方声明来修复他受损的形象。本文分析和评价了他的形象修复信息,这些信息很大程度上依赖于减少攻击性。菲戈的辩护似乎帮助驱散了笼罩在他身上的乌云,因为菲戈接受了p雷斯的道歉,并接受了他的观点,即他的言论是断章取义的。psamrez成功地将事件最小化,以至于媒体缩减了他们的讨论。他试图通过破坏原告的信誉和诚实来攻击他们,以减少对他们的攻击,从而创造出对El confidential和Abellán的新信念。通过采用超越策略,他试图将泄露的音频片段问题置于一个广泛的背景下,在一个不同的参考框架中-欧洲超级联赛的辩论。利用超越和攻击原告帮助皇马以一种对原告适得其反的方式构建危机。本研究的发现对于理解顶级体育俱乐部掌舵者在危机期间如何沟通具有重要意义,并强调了体育组织中形象修复的潜在重要性。
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引用次数: 2
Twitter’s Role in Digital Democracy, Post-Truth, and Political Polarization 推特在数字民主、后真相和政治两极分化中的作用
IF 0.6 Q3 Social Sciences Pub Date : 2022-09-17 DOI: 10.21018/rjcpr.2022.2.343
Ceren Yegen, Bunyamin Ayhan, Yavuz Demir
Although the presidential election in the United States of America (USA) in November 2020 took place under the shadow of the COVID-19 pandemic, it has become one of the important points in terms of digitalization and the agenda. Donald Trump, who lost the election to Joe Biden, challenged the results, and even refused to concede for some time. Joe Biden, who based his election campaign on democracy and diversity, took the oath of office as the 46th President of the United States on January 20, 2021. His inauguration ceremony was marked by a call for “unity”. The ceremony became the agenda of social media as well as traditional media, and users simultaneously shared posts reflecting their views and attitudes on social media platforms. Most of these posts (on Twitter) were made using the hashtags #DonaldTrump and #inaugurationday. The discussion and political polarization that started during the election process continued after the election through social networks. In the study, the role of Twitter in digital democracy as well as its potential to serve as a public space were examined through the network and its features, interactions, and factions that were formed within the framework of the related hashtags on the inauguration day (January 20, 2021). Methodologically, social network analysis was utilized. The results indicate that the political agenda-setters on Twitter are dominating and resonate with users in terms of interaction.
虽然2020年11月美利坚合众国总统选举是在新冠肺炎大流行的阴影下进行的,但它已成为数字化和议程方面的重点之一。输给拜登的唐纳德·特朗普对选举结果提出质疑,甚至一度拒绝认输。以民主和多元化为竞选纲领的乔·拜登于2021年1月20日宣誓就职,成为美国第46任总统。他的就职典礼以呼吁“团结”为标志。该仪式成为社交媒体和传统媒体的议程,用户同时在社交媒体平台上分享反映他们观点和态度的帖子。推特上的大多数帖子都使用了#唐纳德·特朗普和#就职日的标签。在选举过程中开始的讨论和政治两极化在选举后通过社交网络继续存在。在这项研究中,Twitter在数字民主中的作用及其作为公共空间的潜力通过网络及其特征、互动和在就职日(2021年1月20日)相关标签框架内形成的派别进行了研究。方法上采用社会网络分析。结果表明,Twitter上的政治议程设定者在互动方面占主导地位,并与用户产生共鸣。
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引用次数: 4
An Exploratory Study of Communication Freelancers and Online Communities. A Mixed Methods Approach 传播自由职业者与网络社区的探索性研究。混合方法方法
IF 0.6 Q3 Social Sciences Pub Date : 2022-07-01 DOI: 10.21018/rjcpr.2022.2.342
R. Moise, Anca Anton
The present study explores the nature and dynamics of online communities populated by communication freelancers. Drawing from limited scholarship focusing on freelance work practices in communication industries and a reduced number of studies in communication literature regarding online communities, this research applies a complex analytical framework, with mixed methodology: content analysis, social network analysis and thematic analysis. Our main findings reveal the key features of the discursive environment of two Facebook groups, the communication functions employed by group administrators, the engagement practices of group members particularly regarding knowledge production and consumption and the impact of the COVID-19 pandemic on group practices and dynamic. We conclude by highlighting the supportive and participative culture developed within the two groups.
本研究探讨了由通讯自由职业者组成的在线社区的性质和动态。本研究借鉴了有限的专注于传播行业自由职业实践的学术研究,以及关于在线社区的传播文献研究的减少,采用了复杂的分析框架,采用了混合的方法:内容分析、社会网络分析和主题分析。我们的主要研究结果揭示了两个Facebook群组话语环境的关键特征,群组管理员使用的沟通功能,群组成员的参与实践,特别是关于知识生产和消费的实践,以及COVID-19大流行对群组实践和动态的影响。最后,我们强调了在这两个群体中形成的支持性和参与性文化。
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引用次数: 2
The Strategic Transfer of Intangible Assets via Twitter by Spanish Listed Companies in Times of Crisis 危机时期西班牙上市公司推特无形资产战略转移
IF 0.6 Q3 Social Sciences Pub Date : 2022-07-01 DOI: 10.21018/rjcpr.2022.2.341
Celia Rangel-Pérez, Susana Miquel-Segarra, Daniela Musico-Nombella
In times of crisis such as the one we have experienced due to COVID-19, listed companies have enhanced the communication of their intangible assets. Thus, the aim of this research is to study how listed companies in Spain have used one of the most popular social channels, such as Twitter, to transfer their intangible assets to their stakeholders. To this end, the communication of IBEX35 companies in Spain with a verified corporate profile on Twitter has been studied during the first phase of the COVID-19 pandemic. Among the main results, it should be noted that the transfer of intangible assets has been based on a strategy where providing added value was the connecting axis of the communication actions implemented and the content provided on Twitter. Hence, this work demonstrates that companies can provide added value in social networks to generate trust, build long-term relationships and strengthen their competitive advantage.
在新冠疫情等危机时期,上市公司加强了无形资产的沟通。因此,本研究的目的是研究西班牙上市公司如何使用最流行的社交渠道之一,如Twitter,将其无形资产转移给其利益相关者。为此,在2019冠状病毒病大流行的第一阶段,研究了西班牙IBEX35公司在Twitter上经过验证的企业形象的沟通。在主要结果中,应该指出的是,无形资产的转移是基于一种战略,在这种战略中,提供附加值是实施的传播行动和Twitter上提供的内容的连接轴。因此,这项工作表明,公司可以在社交网络中提供附加价值,以产生信任,建立长期关系并加强其竞争优势。
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引用次数: 1
War of the Words. The Online Conversation about NATO in Romania: Communicators, Content, Communities 口水战。关于北约在罗马尼亚的在线对话:传播者,内容,社区
IF 0.6 Q3 Social Sciences Pub Date : 2022-04-01 DOI: 10.21018/rjcpr.2022.1.338
Dan Sultănescu
The Covid-19 infodemic has brought forth an intensification of disinformation and conspiracy narratives, especially in the online environment. Beside the public health implications, the geopolitical aspect is also relevant, since Romania, a member of the EU and NATO, has constantly been under pressure from a multitude of propaganda attempts meant to undermine people’s trust in the West. The main goal of this paper is to explore the type of online information that the Romanian public is exposed to regarding NATO, an institutional actor representative for the Western model, specifically to assess the main communicators, content, and patterns of information dissemination. A dataset of Facebook mentions was created and filtered (n=9705) and visual network analysis was employed to build a NATO issue network. The main clusters of this network were analyzed to reveal that the two largest communities are structured according to a political cleavage, while an anti-Western media actor, Sputnik, controls a separate cluster, but its content infiltrates several others. Qualitative content analysis on a relevance sample of the most frequently distributed content was employed to evaluate both attitudes toward NATO (negative stances were identified in several analyzed documents) and the occurrence of conspiracy narratives (also a significant presence).
新冠肺炎疫情加剧了虚假信息和阴谋叙事,尤其是在网络环境中。除了公共卫生方面的影响,地缘政治方面也是相关的,因为罗马尼亚是欧盟和北约的成员国,一直受到旨在破坏人们对西方信任的大量宣传企图的压力。本文的主要目的是探讨罗马尼亚公众所接触到的关于北约(西方模式的机构行动者代表)的在线信息类型,特别是评估信息传播的主要传播者、内容和模式。创建并过滤了Facebook提及的数据集(n=9705),并使用视觉网络分析来构建北约问题网络。对该网络的主要集群进行分析后发现,这两个最大的社区是根据政治分裂而构建的,而反西方媒体参与者Sputnik控制着一个单独的集群,但其内容渗透到其他几个集群中。对最频繁分发的内容的相关样本进行定性内容分析,以评估对北约的态度(在几个分析的文件中确定了消极立场)和阴谋叙事的发生(也是一个重要的存在)。
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引用次数: 0
Book review of 'The Psychology of Fake News. Accepting, Sharing, and Correcting Misinformation' 《假新闻的心理学》书评。接受、分享和纠正错误信息
IF 0.6 Q3 Social Sciences Pub Date : 2022-04-01 DOI: 10.21018/rjcpr.2022.1.340
Gabriela Guiu
At a time when the line between facts and fake news has become increasingly difficult to identify, there is a need for a proper conceptualization of both the phenomenon and its implications so that policy makers can articulate effective strategies to reduce the effects of misinformation. In this unstable and turbulent context, the collective volume The Psychology of Fake News. Accepting, Sharing, and Correcting Misinformation, coordinated by Rainer Greifeneder, Mariela E. Jaffé, Eryn J. Newman and Norbert Schwarz, and published last year by the prestigious Routledge Taylor & Francis Group publisher, makes a valuable contribution to a better understanding of this social phenomenon and its functional mechanisms.
在事实和假新闻之间的界限越来越难以识别的时候,有必要对这一现象及其影响进行适当的概念化,以便政策制定者能够阐明有效的策略,以减少错误信息的影响。在这种不稳定和动荡的背景下,集体卷假新闻的心理学。《接受、分享和纠正错误信息》一书由Rainer Greifeneder、Mariela E. jaff、Eryn J. Newman和Norbert Schwarz合著,去年由著名的劳特利奇泰勒和弗朗西斯集团出版社出版,为更好地理解这一社会现象及其功能机制做出了宝贵的贡献。
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引用次数: 29
Social Media Content Preferences and Political Participation among Nigerian Youths 尼日利亚青年的社交媒体内容偏好与政治参与
IF 0.6 Q3 Social Sciences Pub Date : 2022-04-01 DOI: 10.21018/rjcpr.2022.1.335
Mande Ande Mande, Lambe Kayode Mustapha, Bahiyah Omar, M. Mustapha, Ismail Sheikh Yusuf Ahmed
This study examines the influence of social media content preferences on political participation in Nigeria’s relatively nascent democracy. Due to mixed conclusions on the influence of news and entertainment preferences on political participation, we sampled 434 youths aged 18-35 in a Nigerian northern state, to investigate the differential influence of diverse social media content consumption on political participation. Incorporating the moderating and mediating influences of political efficacy and incidental news exposure, findings confirm that news and entertainment preferences are positive, significant predictors of political participation among respondents. While political efficacy moderated the influence of news preference on political participation, incidental news exposure did not mediate the influence of entertainment preference on political participation. We recommend further investigation into the influence of content preferences on political participation among Nigerian youths who constitute considerable members of the nation’s electorate.
本研究考察了社交媒体内容偏好对尼日利亚相对新生的民主政治参与的影响。由于新闻和娱乐偏好对政治参与的影响结论不一,我们在尼日利亚北部的一个州抽样了434名18-35岁的年轻人,调查不同的社交媒体内容消费对政治参与的差异影响。结合政治效能和偶然新闻曝光的调节和中介影响,研究结果证实,新闻和娱乐偏好是积极的,显著预测受访者的政治参与。政治效能调节了新闻偏好对政治参与的影响,而偶然新闻曝光并没有调节娱乐偏好对政治参与的影响。我们建议进一步调查内容偏好对尼日利亚青年政治参与的影响,他们构成了该国选民的相当大的成员。
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引用次数: 0
期刊
Romanian Journal of Communication and Public Relations
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