The use of social media by governments is a complex phenomenon that touches upon multiple dimensions, and that involves a wide array of relationships between these dimensions. Existing empirical research on government social media, however, is still mostly focusing on describing isolated aspects of this phenomenon, and falls short of investigating the impacts that these dimensions have on each other. Drawing on a revised framework for classifying existing social media research foci in the categories of management, context, user behavior, user characteristics, platform properties, and effects, we present five empirical cases to illustrate impacts between dimensions of government social media. The empirical findings from the cases extend impact analysis beyond the existing foci, and enable us to propose a research agenda for future research on impacts in government social media.
{"title":"Extending Impact Analysis in Government Social Media Research: Five Illustrative Cases","authors":"R. Medaglia, Lei Zheng","doi":"10.1145/3085228.3085298","DOIUrl":"https://doi.org/10.1145/3085228.3085298","url":null,"abstract":"The use of social media by governments is a complex phenomenon that touches upon multiple dimensions, and that involves a wide array of relationships between these dimensions. Existing empirical research on government social media, however, is still mostly focusing on describing isolated aspects of this phenomenon, and falls short of investigating the impacts that these dimensions have on each other. Drawing on a revised framework for classifying existing social media research foci in the categories of management, context, user behavior, user characteristics, platform properties, and effects, we present five empirical cases to illustrate impacts between dimensions of government social media. The empirical findings from the cases extend impact analysis beyond the existing foci, and enable us to propose a research agenda for future research on impacts in government social media.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116470953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Governments from all over the world are struggling to take advantage of big data developments. Enterprise Architecture (EA) can be used as an instrument to integrate big data (BD) in the existing business processes and ICT-landscape. In this policy paper, we explore the role of EA in the adoption of BD. For this, we adopted a qualitative case study approach and investigated a large administrative organization that was in the process of adopting BD. We found in our case study that the first attempts were focused on integrating big data in the current landscape, but this encountered too many challenges that halt progress. To overcome the challenges, a separate BD department and accompanying infrastructure was created. The strategy was first to reap the benefits of BD and to understand what should be done, and thereafter integrating the working systems in the existing landscape. The findings suggest that current infrastructures might not be suitable for integrating BD and substantial changes are needed first. In the case the role of BD needed to be first clarified before EA could play a role in adopting BD. EA should deal with the uncertainties and complexities by ensuring a configurable landscape, by providing an incremental approach for adapting the infrastructure step-by-step, before the benefits of big data can be gained. Developing an incremental migration plan was found to be a key aspect for the adoption of BD.
{"title":"Enterprise Architectures for Supporting the Adoption of Big Data","authors":"Yiwei Gong, M. Janssen","doi":"10.1145/3085228.3085275","DOIUrl":"https://doi.org/10.1145/3085228.3085275","url":null,"abstract":"Governments from all over the world are struggling to take advantage of big data developments. Enterprise Architecture (EA) can be used as an instrument to integrate big data (BD) in the existing business processes and ICT-landscape. In this policy paper, we explore the role of EA in the adoption of BD. For this, we adopted a qualitative case study approach and investigated a large administrative organization that was in the process of adopting BD. We found in our case study that the first attempts were focused on integrating big data in the current landscape, but this encountered too many challenges that halt progress. To overcome the challenges, a separate BD department and accompanying infrastructure was created. The strategy was first to reap the benefits of BD and to understand what should be done, and thereafter integrating the working systems in the existing landscape. The findings suggest that current infrastructures might not be suitable for integrating BD and substantial changes are needed first. In the case the role of BD needed to be first clarified before EA could play a role in adopting BD. EA should deal with the uncertainties and complexities by ensuring a configurable landscape, by providing an incremental approach for adapting the infrastructure step-by-step, before the benefits of big data can be gained. Developing an incremental migration plan was found to be a key aspect for the adoption of BD.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"157 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115765019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this paper, we identify the essential organizational characteristics of local government that are crucial for smart urban governance. To do, we conducted a systematic review of 96 articles on this theme. Through a qualitative analysis of these articles, we identified three main characteristics. The first is that governance is related to the nature of the relationship among individuals, interest groups, institutions, and government. It can be participative, collaborative or co-creative, and its mechanisms can be online, offline or a combination of both. The second is assets, which are useful or valuable elements providing support to smart urban governance projects in the form of funding, technology and human capital. The third includes management, involving elements of strategy and the positioning of local public administration, such as suitability in a legal context, vision and leadership, principles, project design, communication, strategy and also organizational and cultural elements.
{"title":"Identifying Essential Organizational Characteristics for Smart Urban Governance","authors":"Erico Przeybilovicz, M. A. Cunha, Z. Tomor","doi":"10.1145/3085228.3085281","DOIUrl":"https://doi.org/10.1145/3085228.3085281","url":null,"abstract":"In this paper, we identify the essential organizational characteristics of local government that are crucial for smart urban governance. To do, we conducted a systematic review of 96 articles on this theme. Through a qualitative analysis of these articles, we identified three main characteristics. The first is that governance is related to the nature of the relationship among individuals, interest groups, institutions, and government. It can be participative, collaborative or co-creative, and its mechanisms can be online, offline or a combination of both. The second is assets, which are useful or valuable elements providing support to smart urban governance projects in the form of funding, technology and human capital. The third includes management, involving elements of strategy and the positioning of local public administration, such as suitability in a legal context, vision and leadership, principles, project design, communication, strategy and also organizational and cultural elements.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127257411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Accurate, timely, and useful budget information is critical for government and citizens to make the right budget choices to democratically govern budget operations, and address long-term fiscal challenges. While governments have increasingly adopted the concept of open government data (OGD) for greater government transparency and citizen engagement, the application of the OGD concept to enhancing government budget transparency is understudied. This paper examines online budget transparency innovation in government. First, we develop a normative public value framework for budget transparency. Second, this framework is applied to guide our empirical cross-case analysis of the reported best and worst U.S. state governments regarding the provision of online budget transparency websites. The results of our analysis challenge existing conceptual frameworks for budget transparency, which fail to recognize the important role of citizens in creating greater public value. More research is needed on online budget transparency innovation, with a focus on public value creation.
{"title":"Online Budget Transparency Innovation in Government: A Case Study of the U.S. State Governments","authors":"C. Reddick, A. Chatfield, G. Cid","doi":"10.1145/3085228.3085271","DOIUrl":"https://doi.org/10.1145/3085228.3085271","url":null,"abstract":"Accurate, timely, and useful budget information is critical for government and citizens to make the right budget choices to democratically govern budget operations, and address long-term fiscal challenges. While governments have increasingly adopted the concept of open government data (OGD) for greater government transparency and citizen engagement, the application of the OGD concept to enhancing government budget transparency is understudied. This paper examines online budget transparency innovation in government. First, we develop a normative public value framework for budget transparency. Second, this framework is applied to guide our empirical cross-case analysis of the reported best and worst U.S. state governments regarding the provision of online budget transparency websites. The results of our analysis challenge existing conceptual frameworks for budget transparency, which fail to recognize the important role of citizens in creating greater public value. More research is needed on online budget transparency innovation, with a focus on public value creation.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126731933","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper argues that standard privacy policy principles are unsuitable for wearable devices, and introduces a proposal to test the role of digital literacy on privacy concerns and behaviors, in an effort to devise modified privacy policies that are appropriate for wearable devices.
{"title":"Overcoming the Privacy Challenges of Wearable Devices: A Study on the Role of Digital Literacy","authors":"Loni Hagen","doi":"10.1145/3085228.3085254","DOIUrl":"https://doi.org/10.1145/3085228.3085254","url":null,"abstract":"This paper argues that standard privacy policy principles are unsuitable for wearable devices, and introduces a proposal to test the role of digital literacy on privacy concerns and behaviors, in an effort to devise modified privacy policies that are appropriate for wearable devices.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"124 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116159818","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mila Gascó-Hernández, E. Martin, Luigi Reggi, Sunyoung Pyo, L. Luna-Reyes
In recent years, the role of the citizen in the delivery of government services is being reinterpreted, changing their role from passive consumers to partners or co-producer of services. This trend is consistent with the core values of the open data movement: Innovation, collaboration, and participation. In this paper, we introduce three cases of citizen co-production of services through open data. The three cases focus particularly in the evaluation and assessment of services and policies. Our ongoing research explores the effectiveness of these coproduction experiences in increasing citizen participation.1
{"title":"Citizen Co-production through Open Data: Cases of Citizen Training and Engagement","authors":"Mila Gascó-Hernández, E. Martin, Luigi Reggi, Sunyoung Pyo, L. Luna-Reyes","doi":"10.1145/3085228.3085252","DOIUrl":"https://doi.org/10.1145/3085228.3085252","url":null,"abstract":"In recent years, the role of the citizen in the delivery of government services is being reinterpreted, changing their role from passive consumers to partners or co-producer of services. This trend is consistent with the core values of the open data movement: Innovation, collaboration, and participation. In this paper, we introduce three cases of citizen co-production of services through open data. The three cases focus particularly in the evaluation and assessment of services and policies. Our ongoing research explores the effectiveness of these coproduction experiences in increasing citizen participation.1","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115419842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Participation Democracy","authors":"C. Cappelli, Cristiano Maciel, J. V. Filho","doi":"10.1145/3247599","DOIUrl":"https://doi.org/10.1145/3247599","url":null,"abstract":"","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"173 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122277495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Technologies have evolved very fast in the last years and the use of these new technologies (emerging technologies) have been widely adopted in public administrations. The research reported in this paper follows a qualitative approach applied to three municipalities, focusing on current events in order to answer two question: Which emerging technologies are used by municipal governments in the State of Mexico? and How do these emerging technologies interact with organizational forms and outputs in municipal governments of the State of Mexico? Based on the Fountain's Technology Enactment Theory, semi-structured interviews were conducted to ten participants. Findings show that emerging technologies in developing countries improve organizational efficiency, create new communication channels, break bureaucratic barriers, and help the decision-making process. Technology, boosted by laws, increases transparency, improves Government to Citizen interaction (G2C). Mobile technology is an important tool to generate emergent communication channels within organizations and to improve G2C. The dynamic interaction between emerging technologies, organizational forms and outcomes in municipalities in the State of Mexico, is driven by legislation. Technology Enactment Theory represents a suitable framework to study the interaction between technologies and organizations, especially in governments. However, with the evolution of governments, they are developing different kinds of technologies oriented to service delivery. So, it is important to add the citizenship component, in order to answer questions such as those generated in the current research. It is important to identify the answers to this kind of questions and it is also important to identify good practices, policies, and technology's implementation, that could be applied in similar governments, in order to have success in E-Government's projects.
{"title":"Emerging Technologies in Municipal Governments: A Mexican Case from a Qualitative Approach","authors":"D. Cruz, Rodrigo Sandoval-Almazán","doi":"10.1145/3085228.3085231","DOIUrl":"https://doi.org/10.1145/3085228.3085231","url":null,"abstract":"Technologies have evolved very fast in the last years and the use of these new technologies (emerging technologies) have been widely adopted in public administrations. The research reported in this paper follows a qualitative approach applied to three municipalities, focusing on current events in order to answer two question: Which emerging technologies are used by municipal governments in the State of Mexico? and How do these emerging technologies interact with organizational forms and outputs in municipal governments of the State of Mexico? Based on the Fountain's Technology Enactment Theory, semi-structured interviews were conducted to ten participants. Findings show that emerging technologies in developing countries improve organizational efficiency, create new communication channels, break bureaucratic barriers, and help the decision-making process. Technology, boosted by laws, increases transparency, improves Government to Citizen interaction (G2C). Mobile technology is an important tool to generate emergent communication channels within organizations and to improve G2C. The dynamic interaction between emerging technologies, organizational forms and outcomes in municipalities in the State of Mexico, is driven by legislation. Technology Enactment Theory represents a suitable framework to study the interaction between technologies and organizations, especially in governments. However, with the evolution of governments, they are developing different kinds of technologies oriented to service delivery. So, it is important to add the citizenship component, in order to answer questions such as those generated in the current research. It is important to identify the answers to this kind of questions and it is also important to identify good practices, policies, and technology's implementation, that could be applied in similar governments, in order to have success in E-Government's projects.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"137 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122461485","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study analyzes the policy changes that take place even though internal institutions and external environments are stable. It tracks the answer to a couple of questions: Does the content of economic policy direction change every year in a more stable macroeconomic environment? If it changes, how can this be explained by theory? To investigate these changes, Korean annual economic policy direction reports released from the Ministry of the Interior were collected. Through text mining and correspondence analysis, the words in the reports over 16 years (from 2001 to 2016) were examined. The analytical results show that policy elites constantly compete to influence the policy package by putting themselves in the past to maintain and acquire legitimate authority while responding to the government's needs for creative innovation and change.
{"title":"Who is Competing with Policy Idea?: Tracking Creative Innovation and Change in Korean Government","authors":"Eunmi Lee, Dongwook Kim","doi":"10.1145/3085228.3085289","DOIUrl":"https://doi.org/10.1145/3085228.3085289","url":null,"abstract":"This study analyzes the policy changes that take place even though internal institutions and external environments are stable. It tracks the answer to a couple of questions: Does the content of economic policy direction change every year in a more stable macroeconomic environment? If it changes, how can this be explained by theory? To investigate these changes, Korean annual economic policy direction reports released from the Ministry of the Interior were collected. Through text mining and correspondence analysis, the words in the reports over 16 years (from 2001 to 2016) were examined. The analytical results show that policy elites constantly compete to influence the policy package by putting themselves in the past to maintain and acquire legitimate authority while responding to the government's needs for creative innovation and change.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"207 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132606911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Smart Cities","authors":"Sehl Mellouli, Y. Arens","doi":"10.1145/3247601","DOIUrl":"https://doi.org/10.1145/3247601","url":null,"abstract":"","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132784179","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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