This1 paper summarizes the history of Chinese administrative modernization and reform and discusses the ways in which China's e-government development agenda supports reform in the areas of transforming functions, streamlining processes, and enhancing transparency and citizen engagement. It offers a conceptual model of how e-government supports reform through policies, technologies, management improvements, and data designed to overcome the barriers of technical capability, staff resistance, and lack of cross-boundary collaboration. The analysis also shows how this interaction has generated new issues regarding official corruption and public engagement. We conclude with a future research agenda.
{"title":"E-government Support for Administrative Reform in China","authors":"Yumei Chen, S. Dawes, Shanshan Chen","doi":"10.1145/3085228.3085269","DOIUrl":"https://doi.org/10.1145/3085228.3085269","url":null,"abstract":"This1 paper summarizes the history of Chinese administrative modernization and reform and discusses the ways in which China's e-government development agenda supports reform in the areas of transforming functions, streamlining processes, and enhancing transparency and citizen engagement. It offers a conceptual model of how e-government supports reform through policies, technologies, management improvements, and data designed to overcome the barriers of technical capability, staff resistance, and lack of cross-boundary collaboration. The analysis also shows how this interaction has generated new issues regarding official corruption and public engagement. We conclude with a future research agenda.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124325252","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
With increasing frequency, the communication between citizens and institutions occurs via some type of e-mechanism, such as websites, emails, and social media. In particular, social media platforms are widely being adopted because of their simplicity of use, the large user base, and their high pervasiveness. One concern is that users may disclose sensitive information beyond the scope of the interaction with the institutions, not realizing that such data remains on these platforms. While awareness about basic data (e.g. address, date of birth) protection has risen in the past few years, many users still neglect or fail to realize the amount and significance of the personal information deliberately or involuntarily disclosed on these communication platforms. Determining private from non-private data is difficult. The goal of this work is to devise a method to detect messages carrying sensitive information from those that not. Specifically, we employ machine learning methods to build a privacy decision making tool. This work will contribute to develop a privacy protection framework where a client-side privacy awareness mechanism can alert users of the potential private information leakages in their communications.
{"title":"A Tool for Automatic Assessment and Awareness of Privacy Disclosure","authors":"P. Cappellari, Soon Ae Chun, Mark Perelman","doi":"10.1145/3085228.3085259","DOIUrl":"https://doi.org/10.1145/3085228.3085259","url":null,"abstract":"With increasing frequency, the communication between citizens and institutions occurs via some type of e-mechanism, such as websites, emails, and social media. In particular, social media platforms are widely being adopted because of their simplicity of use, the large user base, and their high pervasiveness. One concern is that users may disclose sensitive information beyond the scope of the interaction with the institutions, not realizing that such data remains on these platforms. While awareness about basic data (e.g. address, date of birth) protection has risen in the past few years, many users still neglect or fail to realize the amount and significance of the personal information deliberately or involuntarily disclosed on these communication platforms. Determining private from non-private data is difficult. The goal of this work is to devise a method to detect messages carrying sensitive information from those that not. Specifically, we employ machine learning methods to build a privacy decision making tool. This work will contribute to develop a privacy protection framework where a client-side privacy awareness mechanism can alert users of the potential private information leakages in their communications.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132973645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Felippe Cronemberger, D. Sayogo, J. Ramon Gil-Garcia
Boundary Objects (BO) have been avidly discussed in research, particularly in some fields such as organization theory. Nonetheless, insufficient attention has been given to its relevance to information sharing and integration in inter-organizational systems in the public sector. We use structural equation modeling (SEM) to scrutinize data from a National Survey conducted in the United States in 2008 and look for evidence of the mediating role of boundary objects in contexts of complex organizational interactions. This preliminary study reveals insights about the relativistic nature BOs as mediating structures and draws conclusions about its actual weight with respect to successful collaboration in inter-organizational information exchanges across public organizations. We conclude with a research agenda for the future.
{"title":"Examining Boundary Objects in Inter-Organizational Information Sharing (IIS) Success","authors":"Felippe Cronemberger, D. Sayogo, J. Ramon Gil-Garcia","doi":"10.1145/3085228.3085238","DOIUrl":"https://doi.org/10.1145/3085228.3085238","url":null,"abstract":"Boundary Objects (BO) have been avidly discussed in research, particularly in some fields such as organization theory. Nonetheless, insufficient attention has been given to its relevance to information sharing and integration in inter-organizational systems in the public sector. We use structural equation modeling (SEM) to scrutinize data from a National Survey conducted in the United States in 2008 and look for evidence of the mediating role of boundary objects in contexts of complex organizational interactions. This preliminary study reveals insights about the relativistic nature BOs as mediating structures and draws conclusions about its actual weight with respect to successful collaboration in inter-organizational information exchanges across public organizations. We conclude with a research agenda for the future.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123364499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Governments from all over the world are struggling to take advantage of big data developments. Enterprise Architecture (EA) can be used as an instrument to integrate big data (BD) in the existing business processes and ICT-landscape. In this policy paper, we explore the role of EA in the adoption of BD. For this, we adopted a qualitative case study approach and investigated a large administrative organization that was in the process of adopting BD. We found in our case study that the first attempts were focused on integrating big data in the current landscape, but this encountered too many challenges that halt progress. To overcome the challenges, a separate BD department and accompanying infrastructure was created. The strategy was first to reap the benefits of BD and to understand what should be done, and thereafter integrating the working systems in the existing landscape. The findings suggest that current infrastructures might not be suitable for integrating BD and substantial changes are needed first. In the case the role of BD needed to be first clarified before EA could play a role in adopting BD. EA should deal with the uncertainties and complexities by ensuring a configurable landscape, by providing an incremental approach for adapting the infrastructure step-by-step, before the benefits of big data can be gained. Developing an incremental migration plan was found to be a key aspect for the adoption of BD.
{"title":"Enterprise Architectures for Supporting the Adoption of Big Data","authors":"Yiwei Gong, M. Janssen","doi":"10.1145/3085228.3085275","DOIUrl":"https://doi.org/10.1145/3085228.3085275","url":null,"abstract":"Governments from all over the world are struggling to take advantage of big data developments. Enterprise Architecture (EA) can be used as an instrument to integrate big data (BD) in the existing business processes and ICT-landscape. In this policy paper, we explore the role of EA in the adoption of BD. For this, we adopted a qualitative case study approach and investigated a large administrative organization that was in the process of adopting BD. We found in our case study that the first attempts were focused on integrating big data in the current landscape, but this encountered too many challenges that halt progress. To overcome the challenges, a separate BD department and accompanying infrastructure was created. The strategy was first to reap the benefits of BD and to understand what should be done, and thereafter integrating the working systems in the existing landscape. The findings suggest that current infrastructures might not be suitable for integrating BD and substantial changes are needed first. In the case the role of BD needed to be first clarified before EA could play a role in adopting BD. EA should deal with the uncertainties and complexities by ensuring a configurable landscape, by providing an incremental approach for adapting the infrastructure step-by-step, before the benefits of big data can be gained. Developing an incremental migration plan was found to be a key aspect for the adoption of BD.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"157 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115765019","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The use of social media by governments is a complex phenomenon that touches upon multiple dimensions, and that involves a wide array of relationships between these dimensions. Existing empirical research on government social media, however, is still mostly focusing on describing isolated aspects of this phenomenon, and falls short of investigating the impacts that these dimensions have on each other. Drawing on a revised framework for classifying existing social media research foci in the categories of management, context, user behavior, user characteristics, platform properties, and effects, we present five empirical cases to illustrate impacts between dimensions of government social media. The empirical findings from the cases extend impact analysis beyond the existing foci, and enable us to propose a research agenda for future research on impacts in government social media.
{"title":"Extending Impact Analysis in Government Social Media Research: Five Illustrative Cases","authors":"R. Medaglia, Lei Zheng","doi":"10.1145/3085228.3085298","DOIUrl":"https://doi.org/10.1145/3085228.3085298","url":null,"abstract":"The use of social media by governments is a complex phenomenon that touches upon multiple dimensions, and that involves a wide array of relationships between these dimensions. Existing empirical research on government social media, however, is still mostly focusing on describing isolated aspects of this phenomenon, and falls short of investigating the impacts that these dimensions have on each other. Drawing on a revised framework for classifying existing social media research foci in the categories of management, context, user behavior, user characteristics, platform properties, and effects, we present five empirical cases to illustrate impacts between dimensions of government social media. The empirical findings from the cases extend impact analysis beyond the existing foci, and enable us to propose a research agenda for future research on impacts in government social media.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116470953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This panel1 is dedicated to the theme of 'data collaboratives', a novel form of public private partnership to leverage data for addressing societal challenges. The panel brings together prolific researchers and practitioners to share lessons and discuss how value is created from data collaboratives for the solving of public problems. The panel will highlight prominent examples of data collaboratives at international, national, and regional/city-levels and discuss the value creation mechanisms underlying them, as well as more broadly best practices and challenges associated with data collaboratives. The panel offers an opportunity for conference attendees to engage with this emerging new theme through interactive discussions and presentations of cutting-edge research and practice.
{"title":"Data Collaboratives: How to Create Value from Data for Public Problem Solving?: Panel","authors":"Iryna Susha, M. Janssen, S. Verhulst, T. Pardo","doi":"10.1145/3085228.3085309","DOIUrl":"https://doi.org/10.1145/3085228.3085309","url":null,"abstract":"This panel1 is dedicated to the theme of 'data collaboratives', a novel form of public private partnership to leverage data for addressing societal challenges. The panel brings together prolific researchers and practitioners to share lessons and discuss how value is created from data collaboratives for the solving of public problems. The panel will highlight prominent examples of data collaboratives at international, national, and regional/city-levels and discuss the value creation mechanisms underlying them, as well as more broadly best practices and challenges associated with data collaboratives. The panel offers an opportunity for conference attendees to engage with this emerging new theme through interactive discussions and presentations of cutting-edge research and practice.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"146 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124889776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Technologies have evolved very fast in the last years and the use of these new technologies (emerging technologies) have been widely adopted in public administrations. The research reported in this paper follows a qualitative approach applied to three municipalities, focusing on current events in order to answer two question: Which emerging technologies are used by municipal governments in the State of Mexico? and How do these emerging technologies interact with organizational forms and outputs in municipal governments of the State of Mexico? Based on the Fountain's Technology Enactment Theory, semi-structured interviews were conducted to ten participants. Findings show that emerging technologies in developing countries improve organizational efficiency, create new communication channels, break bureaucratic barriers, and help the decision-making process. Technology, boosted by laws, increases transparency, improves Government to Citizen interaction (G2C). Mobile technology is an important tool to generate emergent communication channels within organizations and to improve G2C. The dynamic interaction between emerging technologies, organizational forms and outcomes in municipalities in the State of Mexico, is driven by legislation. Technology Enactment Theory represents a suitable framework to study the interaction between technologies and organizations, especially in governments. However, with the evolution of governments, they are developing different kinds of technologies oriented to service delivery. So, it is important to add the citizenship component, in order to answer questions such as those generated in the current research. It is important to identify the answers to this kind of questions and it is also important to identify good practices, policies, and technology's implementation, that could be applied in similar governments, in order to have success in E-Government's projects.
{"title":"Emerging Technologies in Municipal Governments: A Mexican Case from a Qualitative Approach","authors":"D. Cruz, Rodrigo Sandoval-Almazán","doi":"10.1145/3085228.3085231","DOIUrl":"https://doi.org/10.1145/3085228.3085231","url":null,"abstract":"Technologies have evolved very fast in the last years and the use of these new technologies (emerging technologies) have been widely adopted in public administrations. The research reported in this paper follows a qualitative approach applied to three municipalities, focusing on current events in order to answer two question: Which emerging technologies are used by municipal governments in the State of Mexico? and How do these emerging technologies interact with organizational forms and outputs in municipal governments of the State of Mexico? Based on the Fountain's Technology Enactment Theory, semi-structured interviews were conducted to ten participants. Findings show that emerging technologies in developing countries improve organizational efficiency, create new communication channels, break bureaucratic barriers, and help the decision-making process. Technology, boosted by laws, increases transparency, improves Government to Citizen interaction (G2C). Mobile technology is an important tool to generate emergent communication channels within organizations and to improve G2C. The dynamic interaction between emerging technologies, organizational forms and outcomes in municipalities in the State of Mexico, is driven by legislation. Technology Enactment Theory represents a suitable framework to study the interaction between technologies and organizations, especially in governments. However, with the evolution of governments, they are developing different kinds of technologies oriented to service delivery. So, it is important to add the citizenship component, in order to answer questions such as those generated in the current research. It is important to identify the answers to this kind of questions and it is also important to identify good practices, policies, and technology's implementation, that could be applied in similar governments, in order to have success in E-Government's projects.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"137 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122461485","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper argues that standard privacy policy principles are unsuitable for wearable devices, and introduces a proposal to test the role of digital literacy on privacy concerns and behaviors, in an effort to devise modified privacy policies that are appropriate for wearable devices.
{"title":"Overcoming the Privacy Challenges of Wearable Devices: A Study on the Role of Digital Literacy","authors":"Loni Hagen","doi":"10.1145/3085228.3085254","DOIUrl":"https://doi.org/10.1145/3085228.3085254","url":null,"abstract":"This paper argues that standard privacy policy principles are unsuitable for wearable devices, and introduces a proposal to test the role of digital literacy on privacy concerns and behaviors, in an effort to devise modified privacy policies that are appropriate for wearable devices.","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"124 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116159818","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mila Gascó-Hernández, E. Martin, Luigi Reggi, Sunyoung Pyo, L. Luna-Reyes
In recent years, the role of the citizen in the delivery of government services is being reinterpreted, changing their role from passive consumers to partners or co-producer of services. This trend is consistent with the core values of the open data movement: Innovation, collaboration, and participation. In this paper, we introduce three cases of citizen co-production of services through open data. The three cases focus particularly in the evaluation and assessment of services and policies. Our ongoing research explores the effectiveness of these coproduction experiences in increasing citizen participation.1
{"title":"Citizen Co-production through Open Data: Cases of Citizen Training and Engagement","authors":"Mila Gascó-Hernández, E. Martin, Luigi Reggi, Sunyoung Pyo, L. Luna-Reyes","doi":"10.1145/3085228.3085252","DOIUrl":"https://doi.org/10.1145/3085228.3085252","url":null,"abstract":"In recent years, the role of the citizen in the delivery of government services is being reinterpreted, changing their role from passive consumers to partners or co-producer of services. This trend is consistent with the core values of the open data movement: Innovation, collaboration, and participation. In this paper, we introduce three cases of citizen co-production of services through open data. The three cases focus particularly in the evaluation and assessment of services and policies. Our ongoing research explores the effectiveness of these coproduction experiences in increasing citizen participation.1","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115419842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Open Government Data Policies and Politics","authors":"Boyi Li, K. Park","doi":"10.1145/3247602","DOIUrl":"https://doi.org/10.1145/3247602","url":null,"abstract":"","PeriodicalId":416111,"journal":{"name":"Proceedings of the 18th Annual International Conference on Digital Government Research","volume":"57 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114937318","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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