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Extending Business Process Models with Appreciation 用赞赏扩展业务流程模型
Pub Date : 2019-04-29 DOI: 10.7250/csimq.2019-18.02
I. Rychkova, Gil Regev, A. Wegmann
We use homeostasis, the maintenance of steady states in an organism, to explain some of the decisions made by participants in a business process. We use Vickers’ Appreciative System to model the homeostatic states with Harel’s statecharts. We take the example of a doctoral student recruitment process formally defined between a faculty member, a graduate student candidate and a doctoral school. We analyze some gaps in the process caused by a misfit between norms of the process participants. We present a rationale for the anticipation and resolution of these misfits. We extend the traditional operational model with an appreciative model. This model represents the appreciative systems of process participants. Understanding these appreciative systems is necessary to make explicit the misfit between the model and the observed reality. The operational model represents the “technical” perspective on the business process, the one that can be automated. The appreciative model represents the “social” perspective, the one that explains the participants’ behavior as a result of their individual and collective norms. By combining these two perspectives, we can appreciate the richness of the development of socio-technical systems.
我们使用内稳态(生物体中稳定状态的维持)来解释业务流程中参与者所做的一些决策。我们使用维克斯的欣赏系统用哈雷尔的状态图来模拟稳态状态。我们以博士生招聘过程为例,该过程在教员、研究生候选人和博士学院之间正式定义。我们分析了由于过程参与者的规范之间的不匹配而导致的过程中的一些差距。我们提出了预测和解决这些不适应的基本原理。我们用欣赏模式扩展了传统的运营模式。这个模型代表了过程参与者的欣赏系统。理解这些欣赏系统对于明确模型与观察到的现实之间的不匹配是必要的。操作模型表示业务流程的“技术”视角,即可以自动化的视角。欣赏模式代表了“社会”视角,它将参与者的行为解释为他们个人和集体规范的结果。通过结合这两种观点,我们可以欣赏社会技术系统发展的丰富性。
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引用次数: 0
Applying Socio-technical Thinking in the Competitive, Agile, Lean, Data-Driven World of Knowledge Work and Smart, Service-Oriented, Customer-Centric Value Creation Ecosystems 在竞争、敏捷、精益、数据驱动的知识工作世界和智能、面向服务、以客户为中心的价值创造生态系统中应用社会技术思维
Pub Date : 2019-04-29 DOI: 10.7250/CSIMQ.2019-18.01
Steven L. Alter
This article responds to a need for a socio-technical systems (STS) perspective that fits in a world that has changed greatly over the decades since the socio-technical movement began. This article identifies conditions and paradoxes that limit traditional STS approaches in current business practice. A newer work system perspective (WSP) combines aspects of work system theory (WST), WST extensions, and the work system method (WSM). This WSP frames socio-technical thinking in a straightforward way that helps in describing and discussing socio-technical systems. It also provides many ideas that can help in negotiating and designing improvements. After summarizing WSP and some of its possible applications to work systems, this article uses the various topics in its title to indicate how WSP-based socio-technical thinking might be more suitable for today’s world.
本文回应了对社会技术系统(STS)视角的需求,该视角适合自社会技术运动开始以来几十年来发生了巨大变化的世界。本文确定了在当前商业实践中限制传统STS方法的条件和悖论。较新的工作系统视角(WSP)结合了工作系统理论(WST)、WST扩展和工作系统方法(WSM)的各个方面。该WSP以一种直接的方式构建了社会技术思维,有助于描述和讨论社会技术系统。它还提供了许多有助于协商和设计改进的想法。在总结了WSP及其在工作系统中的一些可能的应用程序之后,本文使用标题中的各种主题来说明基于WSP的社会技术思维如何更适合当今世界。
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引用次数: 5
Selected Topics on Socio-technical Perspective in Information Systems: Editorial Introduction to Issue 18 of CSIMQ 关于信息系统社会技术视角的专题选择:CSIMQ第18期的编辑介绍
Pub Date : 2019-04-29 DOI: 10.7250/csimq.2019-18.00
P. Bednar, I. Bider
This thematic issue of the Complex Systems Informatics and Modeling Quarterly journal is dedicated to using a socio-technical perspective in the Information Systems (IS) field. It contains a selection of extended papers presented at STPIS'18 – 4th International Workshop on Socio-Technical Perspective in IS Development held on June 12, 2018 in Tallinn, Estonia. The articles presented in this thematic issue contain at least 30% new material compared to the initial papers. After the extension, all articles went through two rounds of reviews to ensure the quality of the papers published in this issue. STPIS papers cover both theoretical and practical aspects of using a socio-technical perspective in IS, which is reflected in the current issue that contains both theoretically and practically oriented papers.
这个主题问题的复杂系统信息学和建模季刊是专门使用社会技术的观点在信息系统(is)领域。它包含了2018年6月12日在爱沙尼亚塔林举行的STPIS'18 -第四届信息系统发展社会技术视角国际研讨会上发表的扩展论文。与最初的论文相比,本专题中提出的文章至少包含30%的新材料。延期后,所有文章都经过了两轮评审,以保证本刊发表的论文质量。STPIS论文涵盖了在IS中使用社会技术观点的理论和实践方面,这反映在当前的问题中,其中包含理论和实践导向的论文。
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引用次数: 0
Deriving Cyber Security Risks from Human and Organizational Factors - A Socio-technical Approach 从人和组织因素中得出网络安全风险——一种社会技术方法
Pub Date : 2019-04-29 DOI: 10.7250/csimq.2019-18.03
T. McEvoy, S. Kowalski
Cyber security risks are socio-technical in nature. They result not just from technical vulnerabilities but also, more fundamentally, from the degradation of working practices over time – which move an organization across the boundary of secure practice to a place where attacks will not only succeed, but also have a significantly greater impact on the organization. Yet current risk analysis and management methodologies are not designed to detect these kinds of systemic risks. We present an approach, devised in the field, to deriving these risks – using a qualitative research methodology, akin to grounded theory, but based on preset coding descriptors. This allows organizational and individual behavior identified during interviews, observations or document research to be thematically analyzed, collated and mapped to potential risks, linked to poor working practices. The resulting risk factors can be linked together forming “risk narratives”, showing how the degradation of working practices in one part of the organization can contribute to undermining its ability to respond to cyber security threats in another part of the organization.
网络安全风险本质上是社会技术风险。它们不仅源于技术漏洞,更根本的是,还源于工作实践随着时间的推移而退化——这将使组织跨越安全实践的边界,到达攻击不仅会成功,而且会对组织产生更大影响的地方。然而,目前的风险分析和管理方法并不是为了检测这类系统性风险而设计的。我们提出了一种在该领域设计的方法来推导这些风险——使用一种定性研究方法,类似于扎根理论,但基于预设的编码描述符。这使得在访谈、观察或文件研究中确定的组织和个人行为可以进行主题分析、整理和映射到潜在风险,并与不良工作实践联系起来。由此产生的风险因素可以联系在一起,形成“风险叙述”,表明组织中一个部分的工作实践的退化如何导致组织中另一个部分响应网络安全威胁的能力受到破坏。
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引用次数: 10
The Role of Top Management Commitment in Enterprise Architecture Development in Governmental Organizations 政府组织中最高管理者承诺在企业架构开发中的作用
Pub Date : 2018-12-27 DOI: 10.7250/csimq.2018-17.05
Negin Banaeianjahromi
Governmental organizations adopt Enterprise Architecture (EA) not only to enhance their performance and efficiency but also to move toward e-government implementation. The article at hand investigates the EA development obstacles in governmental organizations. An interpretivist paradigm using the Grounded Theory Methodology was selected to carry out this study. The data were collected through semi-structured interviews with 9 governmental organizations in Iran. In total, 17 obstacles were identified. This study revealed the precedence in addressing EA development obstacles and top management commitment category was identified as a category that has the highest impact on the EA projects. It was realized that the commitment that top management levels of the organizations show toward EA development projects, motivates employees to effectively engage with the projects. In addition, a committed top manager assigns adequate resources to the EA project in order to prepare the infrastructure of the company. In this study, government and politics category appeared to be a category of external obstacles that affects most of the other categories directly or indirectly. This study contributes to industry and academia by investigating the EA development obstacles.
政府组织采用企业架构(Enterprise Architecture, EA)不仅是为了提高绩效和效率,也是为了实现电子政务。本文调查了政府组织中EA开发的障碍。本研究采用扎根理论的解释主义范式。数据是通过对伊朗9个政府组织的半结构化访谈收集的。总共确定了17个障碍。该研究揭示了在解决EA开发障碍和最高管理层承诺类别方面的优先级,该类别被确定为对EA项目具有最大影响的类别。人们意识到,组织的最高管理层对EA开发项目的承诺,激励员工有效地参与到项目中来。此外,一个负责任的高层管理者为EA项目分配足够的资源,以便为公司的基础设施做好准备。在这项研究中,政府和政治类别似乎是一个直接或间接影响大多数其他类别的外部障碍类别。本研究通过调查EA开发障碍,为工业界和学术界做出了贡献。
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引用次数: 9
Evaluating Company's Readiness for Adopting Product Line Engineering: a Second Evaluation Round 评估公司对采用产品线工程的准备:第二轮评估
Pub Date : 2018-12-27 DOI: 10.7250/csimq.2018-17.04
Luisa Rincón, R. Mazo, C. Salinesi
Product lines have emerged in the software industry as an attractive approach to perform planned reuse of code. Nevertheless, a product line solution is not appropriate in all cases and also requires some conditions to be implemented successfully. The literature offers several contributions regarding the adoption of product lines. However, only a few of them are able to support decision-makers in making informed decisions in favor of or against following this approach. We proposed APPLIES, a framework for evaluating the organization’s motivation and preparation for adopting product lines. This article presents the second version of the APPLIES framework as well as the second iteration of the evaluation of this approach. This evaluation consisted of (i) a workshop with a practitioner who had experience in adopting the product line production approach and; (ii) a review of the content by five product line experts. The results obtained from the evaluation resulted in modifications to the framework content, mainly to simplify the statements and eliminate redundant elements. Also, we detected new functionalities and modifications that we expect to be resolved in the following evaluation iterations. Further evaluations and improvements are needed to mature the framework. Moreover, we expect to incorporate APPLIES into a process that covers the aspects that a company must consider before deciding to adopt this production paradigm.
在软件行业中,产品线作为一种执行有计划的代码重用的有吸引力的方法而出现。然而,产品线解决方案并不适用于所有情况,并且还需要一些条件才能成功实现。文献提供了一些关于产品线采用的贡献。然而,只有少数人能够支持决策者做出明智的决定,支持或反对采用这种方法。我们提出了applications,这是一个评估组织采用产品线的动机和准备的框架。本文介绍了应用程序框架的第二个版本,以及该方法评估的第二次迭代。这一评价包括(i)一个由具有采用生产线生产方法经验的从业者组成的讲习班;(ii)五名产品线专家对内容的审查。评估的结果导致了对框架内容的修改,主要是为了简化语句和消除冗余元素。此外,我们还检测了新的功能和修改,我们希望在接下来的评估迭代中解决这些问题。需要进一步的评估和改进以使框架成熟。此外,我们希望将应用程序合并到一个过程中,该过程涵盖了公司在决定采用该生产范例之前必须考虑的各个方面。
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引用次数: 2
Time-Dependent Influence Measurement in Citation Networks 引文网络的时变影响测量
Pub Date : 2018-12-27 DOI: 10.7250/csimq.2018-17.02
M. Rakoczy, A. Bouzeghoub, Alda Lopes Gançarski, K. Wegrzyn-Wolska
In every scientific discipline, researchers face two common dilemmas: where to find bleeding-edge papers and where to publish their own articles. We propose to answer these questions by looking at the influence between communities, e.g. conferences or journals. The influential conferences are those which papers are heavily cited by other conferences, i.e. they are visible, significant and inspiring. For the task of finding such influential places-to-publish, we introduce a Running Influence model that aims to discover pairwise influence between communities and evaluate the overall influence of each considered community. We have taken into consideration time aspects such as intensity of papers citations over time and difference of conferences starting years. The community influence analysis is tested on real-world data of Computer Science conferences.
在每一个科学学科中,研究人员都面临着两个共同的困境:在哪里找到最前沿的论文,在哪里发表自己的文章。我们建议通过观察社区之间的影响来回答这些问题,例如会议或期刊。有影响力的会议是那些论文被其他会议大量引用的会议,即它们是可见的,重要的和鼓舞人心的。为了找到这样有影响力的发表地点,我们引入了一个运行影响力模型,旨在发现社区之间的成对影响,并评估每个考虑社区的整体影响力。我们考虑了时间方面的因素,如论文被引用的强度和会议开始年份的差异。社区影响分析在计算机科学会议的真实数据上进行了测试。
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引用次数: 0
Selected Topics on Research Challenges in Information Science: Editorial Introduction to Issue 17 of CSIMQ 关于信息科学研究挑战的专题选择:CSIMQ第17期编辑介绍
Pub Date : 2018-12-27 DOI: 10.7250/csimq.2018-17.00
B. L. Grand, R. Deneckère
This thematic issue of the Complex Systems Informatics and Modeling Quarterly journal is dedicated to Information Science. It is a selection of the extended best papers presented at the 12th edition of the International IEEE Conference on Research Challenges in Information Science (RCIS’2018). The articles presented in this thematic issue contain at least 30% new material compared to the initial papers. The RCIS conference covers a wide spectrum of topics in the information science field: information search and discovery, requirement engineering, product lines, smart cities and Internet of Things, business processes, recommendation and prediction, security, social computing and Social Network Analysis, Human-Computer Interaction and systems engineering. After an additional reviewing process, the articles which have been finally selected present contributions of different types to the field of information science: models, architectures, frameworks, and surveys.
这个主题问题的复杂系统信息学和建模季刊是专门为信息科学。这是第12届国际IEEE信息科学研究挑战会议(RCIS ' 2018)上发表的扩展最佳论文的精选。与最初的论文相比,本专题中提出的文章至少包含30%的新材料。RCIS会议涵盖了信息科学领域的广泛主题:信息搜索和发现、需求工程、产品线、智慧城市和物联网、业务流程、推荐和预测、安全、社会计算和社会网络分析、人机交互和系统工程。经过额外的审查过程后,最终选择的文章呈现了对信息科学领域的不同类型的贡献:模型、体系结构、框架和调查。
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引用次数: 0
Enabling Responsible Online Gambling by Real-time Persuasive Technologies 通过实时说服技术实现负责任的在线赌博
Pub Date : 2018-12-27 DOI: 10.7250/csimq.2018-17.03
George Drosatos, Fotis Nalbadis, E. Arden-Close, Victoria Baines, Elvira Bolat, L. Vuillier, Theodoros Kostoulas, M. Budka, S. Wasowska, M. Bonello, Jamie Brown, Tessa Corner, J. McAlaney, Keith Phalp, Raian Ali
Online gambling, unlike other offline addiction forms, provides unprecedented opportunities for monitoring users’ behaviour in real-time, along with the ability to adapt persuasive interactions and messages that would match the gamblers usage and personal context. Online gambling industry usually offers Application Programming Interfaces (APIs) that are mainly intended to allow third-party applications to interact with their services and enhance user’s experience. In this article, we claim that such API’s can also be utilised to retrieve gamblers’ online data, such as browsing and betting history and other available offers, and use it to build more proactive and intelligent responsible gambling systems. We report on our experience in this field and make the argument that the available data for persuasive marketing and usability should, under certain usage conditions, also be made available for responsible online gambling services. We discuss the psychological foundations of our proposed approach and the risks and challenges typically identified when building such a software-assisted intervention, persuasion and emotion regulation technology. We also explain the potential impact of corporate social responsibility and data protection prospects. Furthermore, we explore the required principles that should be followed by the gambling industry for enabling responsible online gambling. We finally propose a conceptual architecture to show our vision and explain how it can be implemented. In the broader context, the article is intended to provide insights on building behavioural awareness and regulation information systems related to problematic digital media usage.
与其他线下成瘾形式不同,在线赌博为实时监控用户行为提供了前所未有的机会,同时还提供了适应赌徒使用和个人环境的有说服力的互动和信息的能力。在线赌博行业通常提供应用程序编程接口(api),主要用于允许第三方应用程序与其服务交互并增强用户体验。在本文中,我们声称这样的API也可以用来检索赌徒的在线数据,例如浏览和投注历史以及其他可用的报价,并使用它来构建更主动和智能的负责任的赌博系统。我们报告了我们在这一领域的经验,并提出了一个论点,即在某些使用条件下,用于说服性营销和可用性的可用数据也应该用于负责任的在线赌博服务。我们讨论了我们提出的方法的心理学基础,以及在构建这样一种软件辅助干预、说服和情绪调节技术时通常确定的风险和挑战。我们还解释了企业社会责任和数据保护前景的潜在影响。此外,我们探讨了赌博行业应遵循的必要原则,以实现负责任的在线赌博。最后,我们提出了一个概念性架构来展示我们的愿景,并解释如何实现它。在更广泛的背景下,本文旨在提供与有问题的数字媒体使用相关的建立行为意识和监管信息系统的见解。
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引用次数: 9
Smart Data for Genomic Information Systems: the SILE Method 基因组信息系统的智能数据:sil方法
Pub Date : 2018-12-27 DOI: 10.7250/csimq.2018-17.01
Ana León Palacio, O. P. López
During the last two decades, data generated by Next Generation Sequencing Technologies have revolutionized our understanding of human biology and improved the study on how changes (variations) in the DNA are involved in the risk of suffering a certain disease. A huge amount of genomic data is publicly available and frequently used by the research community in order to extract meaningful and reliable gene-disease relationships. However, the management of this exponential growth of data has become a challenge for biologists. Under such a Big Data problem perspective, they are forced to delve into a lake of complex data spread in over thousand heterogeneous repositories, represented in multiple formats and with different levels of quality; but when data are used to solve a concrete problem only a small part of that “data lake” is really significant; this is what we call the “smart” data perspective. By using conceptual models and the principles of data quality management, adapted to the genomic domain, we propose a systematic approach called SILE method to move from a Big Data to a Smart Data perspective. The aim of this approach is to populate an Information System with genomic data which are accessible, informative and actionable enough to extract valuable knowledge.
在过去的二十年中,下一代测序技术产生的数据彻底改变了我们对人类生物学的理解,并改进了对DNA变化(变异)如何与患某种疾病的风险相关的研究。大量的基因组数据是公开的,并且经常被研究界用来提取有意义和可靠的基因与疾病的关系。然而,管理这种指数增长的数据已经成为生物学家面临的挑战。在这种大数据问题的视角下,他们被迫深入研究分布在数千个异构存储库中的复杂数据湖,这些存储库以多种格式表示,质量水平不一;但当数据被用来解决具体问题时,“数据湖”中只有一小部分是真正重要的;这就是我们所说的“智能”数据视角。通过使用适用于基因组领域的概念模型和数据质量管理原则,我们提出了一种从大数据到智能数据视角的系统方法,称为SILE方法。这种方法的目的是用基因组数据填充一个信息系统,这些数据是可访问的,信息丰富的,可操作的,足以提取有价值的知识。
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引用次数: 9
期刊
Complex Syst. Informatics Model. Q.
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