The present study examines existence of service recovery paradox in Indian banking industry. The study is taken up in the tri-city of Chandigarh, Panchkula and Mohali. The respondents are categorized into failure and no-failure groups on the basis of their service experience. Failure group constitutes those respondents who have experienced service recovery, and has been further divided into five sub-groups ranging from service recovery++ (service recovery better than expected) to service recovery- - (service recovery worse than expected). Service recovery paradox is examined by comparing service recovery++ group with no-failure group. The study shows evidence for existence of service recovery paradox in relation to satisfaction. It has been concluded that for service recovery paradox to exist, recovery effort has to be exceptionally good and much better than expectation level of the customer. The study suggests that service managers should take service failure as an opportunity to appease customers by providing a much better than expected recovery experience. However, organizations should not plan to create service failure situations because if they falter on imparting the recovery, customer satisfaction may be influenced negatively.
{"title":"Service Recovery Paradox in Indian Banking Industry: an Empirical Investigation","authors":"Arunesh Garg","doi":"10.21002/SEAM.V7I2.2049","DOIUrl":"https://doi.org/10.21002/SEAM.V7I2.2049","url":null,"abstract":"The present study examines existence of service recovery paradox in Indian banking industry. The study is taken up in the tri-city of Chandigarh, Panchkula and Mohali. The respondents are categorized into failure and no-failure groups on the basis of their service experience. Failure group constitutes those respondents who have experienced service recovery, and has been further divided into five sub-groups ranging from service recovery++ (service recovery better than expected) to service recovery- - (service recovery worse than expected). Service recovery paradox is examined by comparing service recovery++ group with no-failure group. The study shows evidence for existence of service recovery paradox in relation to satisfaction. It has been concluded that for service recovery paradox to exist, recovery effort has to be exceptionally good and much better than expectation level of the customer. The study suggests that service managers should take service failure as an opportunity to appease customers by providing a much better than expected recovery experience. However, organizations should not plan to create service failure situations because if they falter on imparting the recovery, customer satisfaction may be influenced negatively.","PeriodicalId":41895,"journal":{"name":"South East Asian Journal of Management","volume":"7 1","pages":"108-122"},"PeriodicalIF":0.5,"publicationDate":"2013-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.21002/SEAM.V7I2.2049","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68244800","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In a digital world, job seekers prefer to use e-recruitment for a vacancy searching. Thus, the explanation of the determinants of their attitude in using this technology is left unobserved. This article reports the result of a survey study on how users utilize e-recruitment to search for works. Three hundred eighty-five just-graduated undergraduate students answered questions regarding their intention of using the e-recruitment under Theory of Acceptance Model. We propose Perceived Usefulness, Perceived Ease of Use, and Perceived of Enjoyment as the determinants of the job seekers intention. Results showed that those three variables influence the decision making of job seekers. We found also Perceived Usefulness is the mediating effect for jobs seekers in easy-to-use and enjoy feeling. This article provides evidence that e-recruitment has to be friendly user and fun to use to attract job seekers intention. Keywords: E-recruitment, perceived usefulness, perceived ease of u se, perceived of enjoyment, job seekers . Normal 0 false false false IN X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}
{"title":"What Factors Drive Job Seekers Attitude in Using E-Recruitment?","authors":"Ritzky Karina M.R. Brahmana, R. Brahmana","doi":"10.21002/SEAM.V7I2.2050","DOIUrl":"https://doi.org/10.21002/SEAM.V7I2.2050","url":null,"abstract":"In a digital world, job seekers prefer to use e-recruitment for a vacancy searching. Thus, the explanation of the determinants of their attitude in using this technology is left unobserved. This article reports the result of a survey study on how users utilize e-recruitment to search for works. Three hundred eighty-five just-graduated undergraduate students answered questions regarding their intention of using the e-recruitment under Theory of Acceptance Model. We propose Perceived Usefulness, Perceived Ease of Use, and Perceived of Enjoyment as the determinants of the job seekers intention. Results showed that those three variables influence the decision making of job seekers. We found also Perceived Usefulness is the mediating effect for jobs seekers in easy-to-use and enjoy feeling. This article provides evidence that e-recruitment has to be friendly user and fun to use to attract job seekers intention. Keywords: E-recruitment, perceived usefulness, perceived ease of u se, perceived of enjoyment, job seekers . Normal 0 false false false IN X-NONE X-NONE /* Style Definitions */ \u0000 table.MsoNormalTable \u0000 {mso-style-name:\"Table Normal\"; \u0000 mso-tstyle-rowband-size:0; \u0000 mso-tstyle-colband-size:0; \u0000 mso-style-noshow:yes; \u0000 mso-style-priority:99; \u0000 mso-style-qformat:yes; \u0000 mso-style-parent:\"\"; \u0000 mso-padding-alt:0cm 5.4pt 0cm 5.4pt; \u0000 mso-para-margin-top:0cm; \u0000 mso-para-margin-right:0cm; \u0000 mso-para-margin-bottom:10.0pt; \u0000 mso-para-margin-left:0cm; \u0000 line-height:115%; \u0000 mso-pagination:widow-orphan; \u0000 font-size:11.0pt; \u0000 font-family:\"Calibri\",\"sans-serif\"; \u0000 mso-ascii-font-family:Calibri; \u0000 mso-ascii-theme-font:minor-latin; \u0000 mso-fareast-font-family:\"Times New Roman\"; \u0000 mso-fareast-theme-font:minor-fareast; \u0000 mso-hansi-font-family:Calibri; \u0000 mso-hansi-theme-font:minor-latin; \u0000 mso-bidi-font-family:\"Times New Roman\"; \u0000 mso-bidi-theme-font:minor-bidi;}","PeriodicalId":41895,"journal":{"name":"South East Asian Journal of Management","volume":"7 1","pages":"123-134"},"PeriodicalIF":0.5,"publicationDate":"2013-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.21002/SEAM.V7I2.2050","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68244893","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Organisations across the public services around the world are facing enormous challenges and pressure to bring about change amidst the increasingly ambiguous and complex environmental context. The public sector organisations need to be re-invented to better meet expecta- tions of their customers and stakehold- ers. Furthermore, increased globalisa- tion also spreads the introduction of Western human resource management practices across borders in the private sector as well as the public sector. This paper is concerned with the ap- plication of the Western practices of employee performance management (PM) in non-Western contexts, partic- ularly within the public sector. Many studies about PM practices have been mostly carried out in the Western con- text with a limited amount of research in Eastern cultures (Fletcher, 2001; Rao, 2007).By studying a Thai organisation in the public sector, a supplementary per- spective from the public sector in an emerging country could be expected. The limited literature available on Thai and Western management is generally in line with the notion that Thai and Westerners differ in their work values (Hampden-Turner and Trompenaars, 1997; Hofstede, 1980). Holmes, Tangtongtavy and Tomizawa (1995) questions the applicability of the Western management practices to the Thai business environment. Possible reasons why the Western management practices should be evaluated in the Thai context include: (a) uniqueness in the way Thai people maintain har- mony in the workplace; (b) how Thais tend to place a higher premium upon group rather than individual concerns; and (c) the way Thai people view the legitimate use of power by managers. Workplace harmony is obtained from Thais' concern for saving face, non- confrontational and indirect culture, being aware of another person's feel- ings, being neutral, and self-restrained. The relationship orientation also en- compasses gratitude and indebtedness to others. Management prerogative is maintained by very hierarchical cul- ture, focusing on status-oriented rela- tionships and respect for authority. Ac- cording to Hofstede's (1980) model of work values, Thailand ranks high on Power Distance, high as a Collectiv- ist culture, high on Uncertainty Avoid- ance, and high on Femininity.Nevertheless, in the last 15 years, like other parts of the world, Asian econo- mies have been affected by increased globalisation, economic and financial crisis (Chatteijee andNankervis, 2007; Lehmann, 2009; Zhu, Collins, Webber, and Benson, 2008). These changes led to increased scrutiny of the traditional 'Asian value concept' governing or- ganisational and managerial practices. Recent research on PM in South East Asian country (Vo and Stanton, 2011) has started to support the convergence approach. In addition, in studies in Thailand and Vietnam, national cultur- al traits are found to evolve and can be overridden by a strong organisational culture (Kantabutra and Saratun, 2011; Vo and Stanton, 2011).The
{"title":"Identifying Contextual Factors of Employee Satisfaction of Performance Management at a Thai State Enterprise","authors":"Molraudee Saratun, Parisa Rungruang","doi":"10.21002/SEAM.V7I2.2048","DOIUrl":"https://doi.org/10.21002/SEAM.V7I2.2048","url":null,"abstract":"Organisations across the public services around the world are facing enormous challenges and pressure to bring about change amidst the increasingly ambiguous and complex environmental context. The public sector organisations need to be re-invented to better meet expecta- tions of their customers and stakehold- ers. Furthermore, increased globalisa- tion also spreads the introduction of Western human resource management practices across borders in the private sector as well as the public sector. This paper is concerned with the ap- plication of the Western practices of employee performance management (PM) in non-Western contexts, partic- ularly within the public sector. Many studies about PM practices have been mostly carried out in the Western con- text with a limited amount of research in Eastern cultures (Fletcher, 2001; Rao, 2007).By studying a Thai organisation in the public sector, a supplementary per- spective from the public sector in an emerging country could be expected. The limited literature available on Thai and Western management is generally in line with the notion that Thai and Westerners differ in their work values (Hampden-Turner and Trompenaars, 1997; Hofstede, 1980). Holmes, Tangtongtavy and Tomizawa (1995) questions the applicability of the Western management practices to the Thai business environment. Possible reasons why the Western management practices should be evaluated in the Thai context include: (a) uniqueness in the way Thai people maintain har- mony in the workplace; (b) how Thais tend to place a higher premium upon group rather than individual concerns; and (c) the way Thai people view the legitimate use of power by managers. Workplace harmony is obtained from Thais' concern for saving face, non- confrontational and indirect culture, being aware of another person's feel- ings, being neutral, and self-restrained. The relationship orientation also en- compasses gratitude and indebtedness to others. Management prerogative is maintained by very hierarchical cul- ture, focusing on status-oriented rela- tionships and respect for authority. Ac- cording to Hofstede's (1980) model of work values, Thailand ranks high on Power Distance, high as a Collectiv- ist culture, high on Uncertainty Avoid- ance, and high on Femininity.Nevertheless, in the last 15 years, like other parts of the world, Asian econo- mies have been affected by increased globalisation, economic and financial crisis (Chatteijee andNankervis, 2007; Lehmann, 2009; Zhu, Collins, Webber, and Benson, 2008). These changes led to increased scrutiny of the traditional 'Asian value concept' governing or- ganisational and managerial practices. Recent research on PM in South East Asian country (Vo and Stanton, 2011) has started to support the convergence approach. In addition, in studies in Thailand and Vietnam, national cultur- al traits are found to evolve and can be overridden by a strong organisational culture (Kantabutra and Saratun, 2011; Vo and Stanton, 2011).The","PeriodicalId":41895,"journal":{"name":"South East Asian Journal of Management","volume":"7 1","pages":"85-107"},"PeriodicalIF":0.5,"publicationDate":"2013-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.21002/SEAM.V7I2.2048","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68245180","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Azizatul Munawaroh, C. D. Riantoputra, Sally Bethesda Marpaung
1024x768 Reformation in Indonesian government offices leads to many substantial changes, and demands improved job performances while arguably loading employees with more work. This research aims to understand factors that potentially influence job performance in Indonesian government offices that carries on such reformation. Using adapted scales from previous studies, this research investigates the role of workload, responsibility for others (level of responsibility to care for other people) and need for achievement on employee’s performance. A survey to all full-time workers in an Indonesian government office is conducted. Contrary to expectation, workload does not influence employee’s performance. Instead, regression analysis demonstrates that, employee’s need for achievement and responsibility for others are significant factors affecting individual performance. These results are important because they highlight the significance of need for achievement for the success of reformation in this office, and by extension for reformation in Indonesia. The results are also interesting because this is the first study that points out to the role of responsibility for others in influencing individual performance in Indonesia which is characterized by collectivistic culture. This paper discusses the contributions of these results for theory and practice. Keywords : Indonesian public, need for achievement, responsibility for others, workload. Normal 0 false false false IN X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}
{"title":"Factors Influencing Individual Performance in an Indonesian Government Office","authors":"Azizatul Munawaroh, C. D. Riantoputra, Sally Bethesda Marpaung","doi":"10.21002/SEAM.V7I2.2051","DOIUrl":"https://doi.org/10.21002/SEAM.V7I2.2051","url":null,"abstract":"1024x768 Reformation in Indonesian government offices leads to many substantial changes, and demands improved job performances while arguably loading employees with more work. This research aims to understand factors that potentially influence job performance in Indonesian government offices that carries on such reformation. Using adapted scales from previous studies, this research investigates the role of workload, responsibility for others (level of responsibility to care for other people) and need for achievement on employee’s performance. A survey to all full-time workers in an Indonesian government office is conducted. Contrary to expectation, workload does not influence employee’s performance. Instead, regression analysis demonstrates that, employee’s need for achievement and responsibility for others are significant factors affecting individual performance. These results are important because they highlight the significance of need for achievement for the success of reformation in this office, and by extension for reformation in Indonesia. The results are also interesting because this is the first study that points out to the role of responsibility for others in influencing individual performance in Indonesia which is characterized by collectivistic culture. This paper discusses the contributions of these results for theory and practice. Keywords : Indonesian public, need for achievement, responsibility for others, workload. Normal 0 false false false IN X-NONE X-NONE /* Style Definitions */ \u0000 table.MsoNormalTable \u0000 {mso-style-name:\"Table Normal\"; \u0000 mso-tstyle-rowband-size:0; \u0000 mso-tstyle-colband-size:0; \u0000 mso-style-noshow:yes; \u0000 mso-style-priority:99; \u0000 mso-style-qformat:yes; \u0000 mso-style-parent:\"\"; \u0000 mso-padding-alt:0cm 5.4pt 0cm 5.4pt; \u0000 mso-para-margin:0cm; \u0000 mso-para-margin-bottom:.0001pt; \u0000 mso-pagination:widow-orphan; \u0000 font-size:11.0pt; \u0000 font-family:\"Calibri\",\"sans-serif\"; \u0000 mso-ascii-font-family:Calibri; \u0000 mso-ascii-theme-font:minor-latin; \u0000 mso-fareast-font-family:\"Times New Roman\"; \u0000 mso-fareast-theme-font:minor-fareast; \u0000 mso-hansi-font-family:Calibri; \u0000 mso-hansi-theme-font:minor-latin; \u0000 mso-bidi-font-family:\"Times New Roman\"; \u0000 mso-bidi-theme-font:minor-bidi;}","PeriodicalId":41895,"journal":{"name":"South East Asian Journal of Management","volume":"7 1","pages":"135-144"},"PeriodicalIF":0.5,"publicationDate":"2013-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.21002/SEAM.V7I2.2051","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68244954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Stimson, et al. (2009) developed one of the most relevant and well known model for Regional Economic Development. This model covers the most important factors related to economic development question. However, this model excludes the social components of development. Local community should be included in terms of the development of a region. This paper introduced to the Stimson model “Skills” and “Knowledge” at the individual level for local actors indicating the capabilities at the individual level and introduced “Human Coordination” for the capabilities at the collective level. In our empirical research we looked at the Indonesian seaweed market with a specific focus on the region of Baubau. This region was chosen because there are hardly any economic developments. Furthermore this study focuses on the poorer community who are trying to improve their situation by the cultivation of Seaweed. Eighteen local informants was interviewed besides additional interviews of informants from educational and governmental institutions in the cities of Jakarta, Bandung and Yogyakarta. The informants selected had a direct or indirect relationship with the region of Baubau. With the support of the empirical data from this region we can confirm that it is worthwhile to include the local community in the model for regional economic development. The newly added variables: at the individual level; Skills and Knowledge and at the level of the collective: Human Coordination was supported by the empirical material. It is an indication that including the new variables can give regional economic an extra dimension. In this way we think that it becomes more explicit that “endogenous” means that the people, or variables closely related to them, should be more explicitly included in models trying to capture Regional Economic Development or rephrased as Local Economic Development Keywords: Regional and endogenous development; Fisheries and seaweed industries; Indonesia; Sulawesi; Community-based management, Local community. Normal 0 false false false IN X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}
{"title":"Including capabilities of local actors in regional economic development: Empirical results of local seaweed industries in Sulawesi","authors":"Mark T.J. Vredegoor, B. Pennink","doi":"10.21002/SEAM.V7I2.2052","DOIUrl":"https://doi.org/10.21002/SEAM.V7I2.2052","url":null,"abstract":"Stimson, et al. (2009) developed one of the most relevant and well known model for Regional Economic Development. This model covers the most important factors related to economic development question. However, this model excludes the social components of development. Local community should be included in terms of the development of a region. This paper introduced to the Stimson model “Skills” and “Knowledge” at the individual level for local actors indicating the capabilities at the individual level and introduced “Human Coordination” for the capabilities at the collective level. In our empirical research we looked at the Indonesian seaweed market with a specific focus on the region of Baubau. This region was chosen because there are hardly any economic developments. Furthermore this study focuses on the poorer community who are trying to improve their situation by the cultivation of Seaweed. Eighteen local informants was interviewed besides additional interviews of informants from educational and governmental institutions in the cities of Jakarta, Bandung and Yogyakarta. The informants selected had a direct or indirect relationship with the region of Baubau. With the support of the empirical data from this region we can confirm that it is worthwhile to include the local community in the model for regional economic development. The newly added variables: at the individual level; Skills and Knowledge and at the level of the collective: Human Coordination was supported by the empirical material. It is an indication that including the new variables can give regional economic an extra dimension. In this way we think that it becomes more explicit that “endogenous” means that the people, or variables closely related to them, should be more explicitly included in models trying to capture Regional Economic Development or rephrased as Local Economic Development Keywords: Regional and endogenous development; Fisheries and seaweed industries; Indonesia; Sulawesi; Community-based management, Local community. Normal 0 false false false IN X-NONE X-NONE /* Style Definitions */ \u0000 table.MsoNormalTable \u0000 {mso-style-name:\"Table Normal\"; \u0000 mso-tstyle-rowband-size:0; \u0000 mso-tstyle-colband-size:0; \u0000 mso-style-noshow:yes; \u0000 mso-style-priority:99; \u0000 mso-style-qformat:yes; \u0000 mso-style-parent:\"\"; \u0000 mso-padding-alt:0cm 5.4pt 0cm 5.4pt; \u0000 mso-para-margin-top:0cm; \u0000 mso-para-margin-right:0cm; \u0000 mso-para-margin-bottom:10.0pt; \u0000 mso-para-margin-left:0cm; \u0000 line-height:115%; \u0000 mso-pagination:widow-orphan; \u0000 font-size:11.0pt; \u0000 font-family:\"Calibri\",\"sans-serif\"; \u0000 mso-ascii-font-family:Calibri; \u0000 mso-ascii-theme-font:minor-latin; \u0000 mso-fareast-font-family:\"Times New Roman\"; \u0000 mso-fareast-theme-font:minor-fareast; \u0000 mso-hansi-font-family:Calibri; \u0000 mso-hansi-theme-font:minor-latin; \u0000 mso-bidi-font-family:\"Times New Roman\"; \u0000 mso-bidi-theme-font:minor-bidi;}","PeriodicalId":41895,"journal":{"name":"South East Asian Journal of Management","volume":"7 1","pages":"61-88"},"PeriodicalIF":0.5,"publicationDate":"2013-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68245043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The importance of entrepreneurship has been well recognized by the government, the academic community, and the researchers. Business creation and the cultivation of an entrepreneurial culture within the country have been the fundamental topics of discussion among the politicians, economists, and academics. This interest is based on the argument that new businesses contribute to job creation, economic development, and political and social stability (Kuratko and Hodgetts, 2004; Postigo, Iacobucci, and Tamborini, 2003; Wennekers and Thurik, 1999).Governments have a major interest in encouraging enterprises. They are well aware of the importance, both economic and political, of small new firms in an economy. The government understands the crucial roles played by entrepreneurial firms in contributing to the economic performance of the country. Entrepreneurial firms play a key role in innovations that lead to technological change and productivity growth. They are also the main mechanism by which many enter the economic mainstream of the society by setting up new companies in every sector of the economy. New businesses bring innovation to the market and create millions of new jobs (Kuratko and Hodgetts, 2004; Wickham, 2004). As reported by Koh (1996), "the Government of Singapore has identified entrepreneurship as one of the most significant factors (if not the most significant) in the process of growth and development of its national economy" (p. 12).As a result, governments are willing to provide ample support to new startups either financially or non-financially. In addition to capital grants and tax breaks, new firms are often given a head-start through consulting services and training. Examples are the Small Business Administration in the USA, and the Training and Enterprise Councils in the UK (Kuratko and Hodgetts, 2004; Wickham, 2004). In sum, "governments aim to support entrepreneurial businesses because they have an interest in their success. Entrepreneurs bring economic prosperity, provide social stability and generate tax revenue" (Wickham, 2004, p. 193).In academic, there has been a marked increase in entrepreneurship education. Many universities have recognized the significance of entrepreneurship and have designed curricula specifically for entrepreneurial learning. Education in entrepreneurship is a fast growing area in the United States and throughout the world (Hisrich, Peters, and Shepherd, 2005; Koh, 1996). During the 1970s, very few schools offered entrepreneurial courses in the US. But today, more than 600 schools offer such courses and they are reporting an increase in student enrollment in this area (Kuratko and Hodgetts, 2004). Other scholars such as Gorman and Hanlon (1997) and Vesper and Gartner (1997) have also reported an increase in the number and importance of entrepreneurship programs over the past 25 years.Many universities have established centers for entrepreneurship and they organize annual conferences in this theme. M
企业家精神的重要性已经得到了政府、学术界和研究人员的广泛认可。在国内创造企业和培养创业文化一直是政治家、经济学家和学者讨论的基本话题。这种兴趣是基于新企业有助于创造就业机会，经济发展，政治和社会稳定的论点(Kuratko和Hodgetts, 2004;Postigo, Iacobucci和Tamborini, 2003;Wennekers and Thurik, 1999)。政府对鼓励企业很感兴趣。他们非常清楚小型新公司在经济和政治上的重要性。政府理解创业型企业在促进国家经济发展方面所发挥的关键作用。创业型企业在导致技术变革和生产率增长的创新中发挥着关键作用。它们也是许多人通过在经济的各个部门设立新公司进入社会经济主流的主要机制。新企业为市场带来创新，创造数百万个新的就业机会(Kuratko和Hodgetts, 2004;韦翰,2004)。正如Koh(1996)所报告的那样，“新加坡政府已将企业家精神确定为其国民经济增长和发展过程中最重要的因素之一(如果不是最重要的因素)”(第12页)。因此，政府愿意为新创业公司提供充足的财政或非财政支持。除了资本补助和税收减免外，新公司通常还通过咨询服务和培训获得先机。例如美国的小企业管理局和英国的培训和企业委员会(Kuratko和Hodgetts, 2004;韦翰,2004)。总而言之，“政府的目标是支持创业企业，因为它们的成功关系到政府的利益。企业家带来经济繁荣，提供社会稳定，并产生税收”(Wickham, 2004, p. 193)。在学术方面，创业教育明显增加。许多大学已经认识到创业的重要性，并专门为创业学习设计了课程。创业教育在美国和全世界都是一个快速发展的领域(Hisrich, Peters, and Shepherd, 2005;Koh, 1996)。上世纪70年代，美国很少有商学院开设创业课程。但今天，超过600所学校提供这类课程，他们报告说，这一领域的学生入学人数有所增加(Kuratko和Hodgetts, 2004)。其他学者，如Gorman和Hanlon(1997)以及Vesper和Gartner(1997)也报告了过去25年来创业项目的数量和重要性的增加。许多大学都建立了创业中心，并以这个主题组织年度会议。这些中心大多提供创业教育项目，从事创业研究，并与企业家开展外联活动。他们还与政府合作制定项目，以促进企业家精神，并作为充满活力的新企业家的孵化器(Kuratko和Hodgetts, 2004;Postigo, Iacobucci, and Tamborini, 2003)。文献综述:关于创业的研究，关于创业人格特征、创业技能、企业家的人口特征、创业意图、创业的激励因素和障碍等方面的研究有很多。人格或特质方法试图找出一套将企业家与非企业家区分开来的心理特征。在创业研究领域，涉及企业家特征的研究最为频繁(Herron和Robinson, 1993;Koh, 1996)。．．．
{"title":"Entrepreneurial Inclination Among Business Students: A Malaysian Study","authors":"Y. Lim, Teck Heang Lee, Boon-Liat Cheng","doi":"10.21002/SEAM.V6I2.1318","DOIUrl":"https://doi.org/10.21002/SEAM.V6I2.1318","url":null,"abstract":"The importance of entrepreneurship has been well recognized by the government, the academic community, and the researchers. Business creation and the cultivation of an entrepreneurial culture within the country have been the fundamental topics of discussion among the politicians, economists, and academics. This interest is based on the argument that new businesses contribute to job creation, economic development, and political and social stability (Kuratko and Hodgetts, 2004; Postigo, Iacobucci, and Tamborini, 2003; Wennekers and Thurik, 1999).Governments have a major interest in encouraging enterprises. They are well aware of the importance, both economic and political, of small new firms in an economy. The government understands the crucial roles played by entrepreneurial firms in contributing to the economic performance of the country. Entrepreneurial firms play a key role in innovations that lead to technological change and productivity growth. They are also the main mechanism by which many enter the economic mainstream of the society by setting up new companies in every sector of the economy. New businesses bring innovation to the market and create millions of new jobs (Kuratko and Hodgetts, 2004; Wickham, 2004). As reported by Koh (1996), \"the Government of Singapore has identified entrepreneurship as one of the most significant factors (if not the most significant) in the process of growth and development of its national economy\" (p. 12).As a result, governments are willing to provide ample support to new startups either financially or non-financially. In addition to capital grants and tax breaks, new firms are often given a head-start through consulting services and training. Examples are the Small Business Administration in the USA, and the Training and Enterprise Councils in the UK (Kuratko and Hodgetts, 2004; Wickham, 2004). In sum, \"governments aim to support entrepreneurial businesses because they have an interest in their success. Entrepreneurs bring economic prosperity, provide social stability and generate tax revenue\" (Wickham, 2004, p. 193).In academic, there has been a marked increase in entrepreneurship education. Many universities have recognized the significance of entrepreneurship and have designed curricula specifically for entrepreneurial learning. Education in entrepreneurship is a fast growing area in the United States and throughout the world (Hisrich, Peters, and Shepherd, 2005; Koh, 1996). During the 1970s, very few schools offered entrepreneurial courses in the US. But today, more than 600 schools offer such courses and they are reporting an increase in student enrollment in this area (Kuratko and Hodgetts, 2004). Other scholars such as Gorman and Hanlon (1997) and Vesper and Gartner (1997) have also reported an increase in the number and importance of entrepreneurship programs over the past 25 years.Many universities have established centers for entrepreneurship and they organize annual conferences in this theme. M","PeriodicalId":41895,"journal":{"name":"South East Asian Journal of Management","volume":"35 1","pages":"113"},"PeriodicalIF":0.5,"publicationDate":"2012-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.21002/SEAM.V6I2.1318","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68244420","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to obtain empirical evidence of disaster mitigation in Bantul, Indonesia. The expected utility theory and impact of regional characteristics on individual perceptions was used to describe the disaster risk management process. The regional mapping based on hazard level was conducted by a Geographical Information System (GIS). Data used in this research were primary and secondary data. Primary data were obtained by distributing questionnaire to some respondents. Sample amounts used were 395 respondents. The research empirical contribution was to economic valuation method used towards safety and efforts to link regional characteristics, individual perception and also their willingness to conduct mitigation. The research practical contribution was to identify some key obstacles in disaster risk management. Based on multiple regression analysis, this study found that educational level, risk aversion degree, trust towards earthquake-resistant building, control ability, income level, classifi cation of hazard area contributes to higher Willingness To Pay (WTP) for mitigation. It also found that perception towards central governmental roles variable did not affect to WTP for mitigation. However, the income levels of the communities in Bantul positively correspond to WTP for mitigation suggesting that the fi ndings were consistent with the expected utility theory.
{"title":"Risk Perception and Economic Value of Disaster Mitigation Case of Bantul Post Earthquake May 2006","authors":"Suryanto Suryanto, Mudrajad Kuncoro","doi":"10.21002/SEAM.V6I2.1319","DOIUrl":"https://doi.org/10.21002/SEAM.V6I2.1319","url":null,"abstract":"This study aims to obtain empirical evidence of disaster mitigation in Bantul, Indonesia. The expected utility theory and impact of regional characteristics on individual perceptions was used to describe the disaster risk management process. The regional mapping based on hazard level was conducted by a Geographical Information System (GIS). Data used in this research were primary and secondary data. Primary data were obtained by distributing questionnaire to some respondents. Sample amounts used were 395 respondents. The research empirical contribution was to economic valuation method used towards safety and efforts to link regional characteristics, individual perception and also their willingness to conduct mitigation. The research practical contribution was to identify some key obstacles in disaster risk management. Based on multiple regression analysis, this study found that educational level, risk aversion degree, trust towards earthquake-resistant building, control ability, income level, classifi cation of hazard area contributes to higher Willingness To Pay (WTP) for mitigation. It also found that perception towards central governmental roles variable did not affect to WTP for mitigation. However, the income levels of the communities in Bantul positively correspond to WTP for mitigation suggesting that the fi ndings were consistent with the expected utility theory.","PeriodicalId":41895,"journal":{"name":"South East Asian Journal of Management","volume":"6 1","pages":"180148"},"PeriodicalIF":0.5,"publicationDate":"2012-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.21002/SEAM.V6I2.1319","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68244478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
(ProQuest: ... denotes formulae omitted.)The innovations and technological progress are engines of economic growth. Economists and other social scientists have attempted to understand the process of technology diffusion from time to time. When the real need arises, a new idea is generated in the social system which becomes innovation once it is adopted by the community. Thus, Innovation makes the initial idea commercially feasible, and then adoption of the technology by potential users leads to its diffusion (Khan, 2004).Banks have also tried to redefine themselves with new rules by transforming its operations to universal banking and adding new channels with lucrative deals (Indian Banking; McKinsey and Company, 2010). Hence, the banks introduce innovative products through e-banking and e-payment system. This can be regarded as one of the ways for the banks to survive in this environment by launching the electronic products in the market viz. Internet Banking, Plastic Cards, Electronic fund transfer, Mobile Banking etc. which are known for its unique features like more speed to conduct transactions, universal applicability, lesser financial cost etc. while taking into consideration the customers' needs, preferences, perceptions, convenience and need of an hour.In modern era banking industry, information technology has revolutionized the way to approach their customers through innovative products and services. As information technology becomes more and more sophisticated, banks in many parts of the world are adopting a multiple-channel strategy. Also, the right mix of banking channels depends not only on the channel characteristics, but also the preferences of the consumers within a particular market (Wan et.al, 2005). Thus, the new innovations being adopted by banks hold great promises for them to grab huge business opportunities by competing worldwide. In this way, the innovations itself have also lured the banks to reengineer themselves with tech savvy services which can be reached to their customers by bringing flexibility in their "distribution channels" (De Sarkar, 2001). These new enhancements and their acceptance have shifted the bank interest from product centric to customer centric and Electronic banking can be seen as one of that advantageous change.Innovation is thus one leading 'driving force' nowadays, in different businesses. It is therefore important to research the investments in technology and their impact in the bank business (Saunders and Walter, 1994; King and Sethi, 1994). The paper has been divided into six sections. Section I briefly explains the emergence of in formation technology in Indian banking industry, Section II elaborates the introduction and adoption of ATMs by banks in India, Section III deals with the previous literature related to study, Section IV describes the sample and need of the study, however Section V highlights the empirical results and last but not the least Section VI presents the concluding remark
(ProQuest:……表示省略公式。)创新和技术进步是经济增长的引擎。经济学家和其他社会科学家不时试图理解技术扩散的过程。当真正的需求出现时，一个新的想法就会在社会系统中产生，一旦被社会采纳，这个想法就成为创新。因此，创新使最初的想法在商业上可行，然后由潜在用户采用该技术导致其扩散(Khan, 2004)。银行也试图用新的规则重新定义自己，将其业务转变为全能银行业务，并增加新的有利可图的交易渠道(印度银行;麦肯锡公司，2010)。因此，银行通过电子银行和电子支付系统推出创新产品。这可以看作是银行在这种环境下生存的方式之一，在考虑到客户的需求、偏好、感知、便利和一小时的需要的同时，在市场上推出电子产品，如网上银行、塑料卡、电子资金转账、手机银行等，以其更快的交易速度、普遍适用性、更低的财务成本等特点而闻名。在现代银行业中，信息技术通过创新的产品和服务彻底改变了与客户接触的方式。随着信息技术的日益成熟，世界上许多地区的银行都在采取多渠道战略。此外，银行渠道的正确组合不仅取决于渠道特征，还取决于特定市场中消费者的偏好(Wan et.al, 2005)。因此，银行正在采用的新创新为他们在全球竞争中抓住巨大的商业机会带来了巨大的希望。通过这种方式，创新本身也吸引了银行用技术娴熟的服务来重新设计自己，这些服务可以通过给他们的“分销渠道”带来灵活性来达到他们的客户(De Sarkar, 2001)。这些新的增强功能及其接受程度已经将银行的兴趣从以产品为中心转移到以客户为中心，而电子银行可以被视为这种有利的变化之一。因此，在当今不同的行业中，创新是一种主要的“驱动力”。因此，研究技术投资及其对银行业务的影响是很重要的(桑德斯和沃尔特，1994;King and Sethi, 1994)。本文共分为六个部分。第一节简要解释了信息技术在印度银行业的出现，第二节详细介绍了印度银行引入和采用atm机，第三节处理了以前与研究相关的文献，第四节描述了研究的样本和需要，然而第五节强调了实证结果，最后但并非最不重要的是第六节提出了结论。文献综述——创新采用者的分类任何组织都不会突然采用任何创新;在做出决定之前，需要一系列的行动和观察。因此，评估技术如何减少劳动密集型活动，降低服务和加工成本，提高服务水平，提高组织的生产力和竞争力尤为重要(Ombati et al.， 2010)。影响创新采纳水平的主要因素往往是组织的准备程度、外部压力和感知利益(Shaharudin et al.， 2012)。大多数扩散研究将组织采用创新的倾向分为发起者、早期采用者、晚期采用者和非采用者。从银行的角度考虑:发起者可以定义为对银行没有外部压力的创新者，但他们已经准备好安装新技术，因为他们可能拥有资源并从中获益。…
{"title":"Characterization of Early and Late Adopters of ATM Card in Indian Banking Industry","authors":"Kamalpreet Kaur","doi":"10.21002/SEAM.V6I2.1321","DOIUrl":"https://doi.org/10.21002/SEAM.V6I2.1321","url":null,"abstract":"(ProQuest: ... denotes formulae omitted.)The innovations and technological progress are engines of economic growth. Economists and other social scientists have attempted to understand the process of technology diffusion from time to time. When the real need arises, a new idea is generated in the social system which becomes innovation once it is adopted by the community. Thus, Innovation makes the initial idea commercially feasible, and then adoption of the technology by potential users leads to its diffusion (Khan, 2004).Banks have also tried to redefine themselves with new rules by transforming its operations to universal banking and adding new channels with lucrative deals (Indian Banking; McKinsey and Company, 2010). Hence, the banks introduce innovative products through e-banking and e-payment system. This can be regarded as one of the ways for the banks to survive in this environment by launching the electronic products in the market viz. Internet Banking, Plastic Cards, Electronic fund transfer, Mobile Banking etc. which are known for its unique features like more speed to conduct transactions, universal applicability, lesser financial cost etc. while taking into consideration the customers' needs, preferences, perceptions, convenience and need of an hour.In modern era banking industry, information technology has revolutionized the way to approach their customers through innovative products and services. As information technology becomes more and more sophisticated, banks in many parts of the world are adopting a multiple-channel strategy. Also, the right mix of banking channels depends not only on the channel characteristics, but also the preferences of the consumers within a particular market (Wan et.al, 2005). Thus, the new innovations being adopted by banks hold great promises for them to grab huge business opportunities by competing worldwide. In this way, the innovations itself have also lured the banks to reengineer themselves with tech savvy services which can be reached to their customers by bringing flexibility in their \"distribution channels\" (De Sarkar, 2001). These new enhancements and their acceptance have shifted the bank interest from product centric to customer centric and Electronic banking can be seen as one of that advantageous change.Innovation is thus one leading 'driving force' nowadays, in different businesses. It is therefore important to research the investments in technology and their impact in the bank business (Saunders and Walter, 1994; King and Sethi, 1994). The paper has been divided into six sections. Section I briefly explains the emergence of in formation technology in Indian banking industry, Section II elaborates the introduction and adoption of ATMs by banks in India, Section III deals with the previous literature related to study, Section IV describes the sample and need of the study, however Section V highlights the empirical results and last but not the least Section VI presents the concluding remark","PeriodicalId":41895,"journal":{"name":"South East Asian Journal of Management","volume":"6 1","pages":"128-142"},"PeriodicalIF":0.5,"publicationDate":"2012-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.21002/SEAM.V6I2.1321","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68244707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This research aims to study the intentions of students in entrepreneurship by using the theory of planned behavior of Fishbein and Ajzein. This study was conducted in six state universities in In- donesia, namely University A in Northern Sumatra, University B in Western Sumatra, University C in Jakarta, University D in Yogyakarta, University E in Eastern Java and University F in Southern Sulawesi with total sample of 600 fi nal year students. Data were analyzed using descriptive and in- ferential statistics using SPSS 11.5 and structural equation models using LISREL software to test the models. The result shows that the theory of planned behavior is proven signifi cant to predict studentsr entrepreneurial intention simultaneously in those six universities, whereas subjective norm was the strongest variable in the modeling. However, signifi cant differences were found between results from each university, when analyzed separately. The model has different partial impact in each university, whereas the model only worked signifi cantly in University D and F. Meanwhile, in University A, B and E some variables do not signifi cantly infl uenced entrepreneurial intention and for University C, we believe that there are other variables that may explain the studentsr entrepreneurial intention in University C since the model proved insignifi cantly to predict their entrepreneurial intention.
{"title":"Students' Entrepreneurial Intentions by Using Theory of Planned Behavior: the Case in Indonesia","authors":"R. Astuti, F. Martdianty","doi":"10.21002/SEAM.V6I2.1317","DOIUrl":"https://doi.org/10.21002/SEAM.V6I2.1317","url":null,"abstract":"This research aims to study the intentions of students in entrepreneurship by using the theory of planned behavior of Fishbein and Ajzein. This study was conducted in six state universities in In- donesia, namely University A in Northern Sumatra, University B in Western Sumatra, University C in Jakarta, University D in Yogyakarta, University E in Eastern Java and University F in Southern Sulawesi with total sample of 600 fi nal year students. Data were analyzed using descriptive and in- ferential statistics using SPSS 11.5 and structural equation models using LISREL software to test the models. The result shows that the theory of planned behavior is proven signifi cant to predict studentsr entrepreneurial intention simultaneously in those six universities, whereas subjective norm was the strongest variable in the modeling. However, signifi cant differences were found between results from each university, when analyzed separately. The model has different partial impact in each university, whereas the model only worked signifi cantly in University D and F. Meanwhile, in University A, B and E some variables do not signifi cantly infl uenced entrepreneurial intention and for University C, we believe that there are other variables that may explain the studentsr entrepreneurial intention in University C since the model proved insignifi cantly to predict their entrepreneurial intention.","PeriodicalId":41895,"journal":{"name":"South East Asian Journal of Management","volume":"32 1","pages":"100-112"},"PeriodicalIF":0.5,"publicationDate":"2012-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.21002/SEAM.V6I2.1317","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68244377","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Conflict can be functional or dysfunctional to the organizationrs performance. This study focused on the relationship between conflict approaches implemented by the project manager based on project team memberrs perception on the effectiveness of the project manager in managing projectrs conflict. Questionnaires were modified from Barker et al. (1988) to measure conflict management approaches and outcomes of managing project conflict. Data were gathered from 57 respondents who worked in the Engineering, Procurement, and Construction (EPC) contractors serving the upstream sector of the Oil and Gas industry in Indonesia. By using Pearson correlation, result of this study indicated that project managers were perceived to be effective in managing project conflict when implementing cooperative and confi rmative approaches, but ineffective when combining competitive and avoidance approaches. Further research should investigate correlation between cultural dimensions with conflict approaches and outcomes of managing conflict.
冲突可以是功能性的，也可以是非功能性的。本研究的重点是基于项目团队成员对项目经理管理项目冲突有效性的感知，研究项目经理所实施的冲突方法之间的关系。问卷根据Barker et al.(1988)进行了修改，以衡量冲突管理方法和管理项目冲突的结果。数据来自57名受访者，他们就职于为印尼油气行业上游部门服务的工程、采购和施工(EPC)承包商。通过Pearson相关分析，本研究的结果表明，项目经理在采用合作和确认方法时有效管理项目冲突，而在采用竞争和回避方法时无效。进一步的研究应探讨文化维度与冲突处理方法和冲突管理结果之间的相关性。
{"title":"Conflict Approaches of Effective Project Manager in the Upstream Sector of Indonesian Oil & Gas Industry","authors":"Adhi Cahyono, Y. Hartijasti","doi":"10.21002/SEAM.V6I2.1320","DOIUrl":"https://doi.org/10.21002/SEAM.V6I2.1320","url":null,"abstract":"Conflict can be functional or dysfunctional to the organizationrs performance. This study focused on the relationship between conflict approaches implemented by the project manager based on project team memberrs perception on the effectiveness of the project manager in managing projectrs conflict. Questionnaires were modified from Barker et al. (1988) to measure conflict management approaches and outcomes of managing project conflict. Data were gathered from 57 respondents who worked in the Engineering, Procurement, and Construction (EPC) contractors serving the upstream sector of the Oil and Gas industry in Indonesia. By using Pearson correlation, result of this study indicated that project managers were perceived to be effective in managing project conflict when implementing cooperative and confi rmative approaches, but ineffective when combining competitive and avoidance approaches. Further research should investigate correlation between cultural dimensions with conflict approaches and outcomes of managing conflict.","PeriodicalId":41895,"journal":{"name":"South East Asian Journal of Management","volume":"6 1","pages":"180174"},"PeriodicalIF":0.5,"publicationDate":"2012-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.21002/SEAM.V6I2.1320","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"68244552","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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