It is believed that the adoption of Interorganizational systems (IOS) can enable organization to use the information processing capabilities to reduce interorganizational coordination costs and improve performance. However, the past researches have shown mixed results about the impact of IOS on coordination costs. While drawing on transaction cost analysis and resource-dependence theory, this paper suggests that analyzing the relationship between IOS use and coordination costs should consider different levels of asset specificity and interdependence of participating organizations. This article presents an analyzing method and suggests that, when asset specificity or interdependence is high, IOS use can reduce coordination costs for monitoring or cooperative purpose. While under a condition of low asset specificity or low interdependence, the association between IOS use and coordination costs reducing is negative.
{"title":"Effects of Interorganizational Systems: Issues Affecting Coordination Cost","authors":"Geng Zhang","doi":"10.1109/ICEE.2010.14","DOIUrl":"https://doi.org/10.1109/ICEE.2010.14","url":null,"abstract":"It is believed that the adoption of Interorganizational systems (IOS) can enable organization to use the information processing capabilities to reduce interorganizational coordination costs and improve performance. However, the past researches have shown mixed results about the impact of IOS on coordination costs. While drawing on transaction cost analysis and resource-dependence theory, this paper suggests that analyzing the relationship between IOS use and coordination costs should consider different levels of asset specificity and interdependence of participating organizations. This article presents an analyzing method and suggests that, when asset specificity or interdependence is high, IOS use can reduce coordination costs for monitoring or cooperative purpose. While under a condition of low asset specificity or low interdependence, the association between IOS use and coordination costs reducing is negative.","PeriodicalId":420284,"journal":{"name":"2010 International Conference on E-Business and E-Government","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128534346","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this paper, we firstly explored the attributes of knowledge embedded in outsourced software projects. We identified three attributes of knowledge by a review of literature and referred to these as codifiability, complexity and novelty. Drawing on organizational controls, social capital and knowledge transfer literature, this paper presented a model demonstrating the role of particular organizational controls (outcome, process and social) in knowledge transfer between client and vendor characterized by different knowledge attribute. Especially, we examined how social capital dimensions (structural, cognitive and relational) affect the transfer of knowledge between client and vendor. We also showed the role and impact of information and communications technology (ICT) on outsourced software projects especially on offshore projects which faced with cultural differences, language differences, time zone differences, geographic distance and other challenges. Results showed from the perspective of vendor, in order to acquire and transfer knowledge from client more effectively, Chinese enterprises should make full use of ICTs to built social capital with client.
{"title":"Research on model of knowledge transfer in outsourced software projects","authors":"Gang Qu, Bosen Li","doi":"10.1109/ICEE.2010.479","DOIUrl":"https://doi.org/10.1109/ICEE.2010.479","url":null,"abstract":"In this paper, we firstly explored the attributes of knowledge embedded in outsourced software projects. We identified three attributes of knowledge by a review of literature and referred to these as codifiability, complexity and novelty. Drawing on organizational controls, social capital and knowledge transfer literature, this paper presented a model demonstrating the role of particular organizational controls (outcome, process and social) in knowledge transfer between client and vendor characterized by different knowledge attribute. Especially, we examined how social capital dimensions (structural, cognitive and relational) affect the transfer of knowledge between client and vendor. We also showed the role and impact of information and communications technology (ICT) on outsourced software projects especially on offshore projects which faced with cultural differences, language differences, time zone differences, geographic distance and other challenges. Results showed from the perspective of vendor, in order to acquire and transfer knowledge from client more effectively, Chinese enterprises should make full use of ICTs to built social capital with client.","PeriodicalId":420284,"journal":{"name":"2010 International Conference on E-Business and E-Government","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128542515","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
With the competition getting fierce increasingly, more and more enterprise realize the importance of Customers Relationship Management. This paper investigates the case of Haier Customer Manager to discuss the key successes factors of CRM implementation in Chinese enterprise. In the process of CRM implementation, Haier puts marketing process reengineering and organization reform into practice on the matching platform of its strategic target and information technology. Marketing process reengineering enables Haier to adopt Customer Manager System, aiming at achieving win-win operation, as well as enhancement of both enterprise value and customer value stimulated by the market. Haier's CRM system is of great theoretical value and practical significance to discuss CRM mode for Chinese enterprise.
{"title":"Notice of RetractionResearch into the Crucial Factors of Successful Enterprise CRM - A Case of Haier CRM System","authors":"Huang Jiangming, Gu Ruijie, Ouyang Taohua","doi":"10.1109/ICEE.2010.787","DOIUrl":"https://doi.org/10.1109/ICEE.2010.787","url":null,"abstract":"With the competition getting fierce increasingly, more and more enterprise realize the importance of Customers Relationship Management. This paper investigates the case of Haier Customer Manager to discuss the key successes factors of CRM implementation in Chinese enterprise. In the process of CRM implementation, Haier puts marketing process reengineering and organization reform into practice on the matching platform of its strategic target and information technology. Marketing process reengineering enables Haier to adopt Customer Manager System, aiming at achieving win-win operation, as well as enhancement of both enterprise value and customer value stimulated by the market. Haier's CRM system is of great theoretical value and practical significance to discuss CRM mode for Chinese enterprise.","PeriodicalId":420284,"journal":{"name":"2010 International Conference on E-Business and E-Government","volume":"173 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128270552","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article analyzes the existing process problem on archiving the measuring instruments which have gone through compulsory examination in China. The system archives data online intelligently, shares data with the Measurement and Technology Agency, updates automatically at pre-determined intervals, dynamic and real-time monitoring by the Quality Supervisory Bureau (at district or county level), controls and supervises via the Internet by the Government Measurement Administration Team and issues warnings at critical levels which were preset. With this 5-in-1 system, it dynamically manages all the processes and the data is then submitted and achieved once only. So duplicate effort and data redundancy could be avoided.
{"title":"Dynamic Monitoring and Intelligent Network System Design and Implementation for Mandatory Inspection Measurement Instruments","authors":"Chang Hu, Y. Yang, Juanli Hu, L. Guo","doi":"10.1109/ICEE.2010.984","DOIUrl":"https://doi.org/10.1109/ICEE.2010.984","url":null,"abstract":"This article analyzes the existing process problem on archiving the measuring instruments which have gone through compulsory examination in China. The system archives data online intelligently, shares data with the Measurement and Technology Agency, updates automatically at pre-determined intervals, dynamic and real-time monitoring by the Quality Supervisory Bureau (at district or county level), controls and supervises via the Internet by the Government Measurement Administration Team and issues warnings at critical levels which were preset. With this 5-in-1 system, it dynamically manages all the processes and the data is then submitted and achieved once only. So duplicate effort and data redundancy could be avoided.","PeriodicalId":420284,"journal":{"name":"2010 International Conference on E-Business and E-Government","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128659129","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The development of E-commerce brings new topics to enterprise competitive intelligence research. It is important to study the E-commerce influences to competitive intelligence in E-commerce environment for better supporting the planning and implementing of enterprise competitive strategy. The article puts forward an E-commerce influence model to competitive intelligence work and a revised model by empirical research. The result can benefit further research on competitive intelligence in E-commerce environment.
{"title":"Empirical Study on E-Commerce Influences to Competitive Intelligence","authors":"Weijun Chen, Jie Li, Yunqiang Zhang","doi":"10.1109/ICEE.2010.999","DOIUrl":"https://doi.org/10.1109/ICEE.2010.999","url":null,"abstract":"The development of E-commerce brings new topics to enterprise competitive intelligence research. It is important to study the E-commerce influences to competitive intelligence in E-commerce environment for better supporting the planning and implementing of enterprise competitive strategy. The article puts forward an E-commerce influence model to competitive intelligence work and a revised model by empirical research. The result can benefit further research on competitive intelligence in E-commerce environment.","PeriodicalId":420284,"journal":{"name":"2010 International Conference on E-Business and E-Government","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128712549","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A course video resource system based on non-classroom students’ visual attention can present the course video resources to non-classroom students and provide them with the teaching information they require in their studies, thereby effectively promoting learning. This paper analyzes the focal points of the visual attention of classroom and non-classroom students, examines the various ways used by teachers of different instructional styles to guide students’ visual attention, and presents concepts for effectively manipulating the camera lens to guide students’ visual attention. Moreover, the paper suggests the use of phonetic recognition, board-writing recognition, and light-spot information overlapping methods to control of the application of the camera lens and the channel switch of video material flows, so that the course video resources presented to non-classroom students fit their visual attention, thereby enhancing the efficiency of the utilization of course video resources and boosting the efficiency of student learning. At present, no device for building such a course video resource system exists; thus, IT enterprises may develop such devices using this idea to satisfy the learning needs of non-classroom students.
{"title":"Construction of a Course Video Resource System Based on Students' Visual Attention","authors":"C. Yongyi","doi":"10.1109/ICEE.2010.963","DOIUrl":"https://doi.org/10.1109/ICEE.2010.963","url":null,"abstract":"A course video resource system based on non-classroom students’ visual attention can present the course video resources to non-classroom students and provide them with the teaching information they require in their studies, thereby effectively promoting learning. This paper analyzes the focal points of the visual attention of classroom and non-classroom students, examines the various ways used by teachers of different instructional styles to guide students’ visual attention, and presents concepts for effectively manipulating the camera lens to guide students’ visual attention. Moreover, the paper suggests the use of phonetic recognition, board-writing recognition, and light-spot information overlapping methods to control of the application of the camera lens and the channel switch of video material flows, so that the course video resources presented to non-classroom students fit their visual attention, thereby enhancing the efficiency of the utilization of course video resources and boosting the efficiency of student learning. At present, no device for building such a course video resource system exists; thus, IT enterprises may develop such devices using this idea to satisfy the learning needs of non-classroom students.","PeriodicalId":420284,"journal":{"name":"2010 International Conference on E-Business and E-Government","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129136305","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
For the realization of mobile payment services, this paper further breakthrough market with mobile payment of consumer behavior, a deep research on consumer demand by generating mechanism and affecting factors of mobile payment of consumer behavior, and analyzed by mobile payment value chain of mobile operators, equipment providers, payment services, application providers, system integrators, management mechanism, the businessman, the eight consumer character Angle, proposed further among consumers to promote mobile payment business.
{"title":"Research on the Relationship between Mobile Payment and Consumer Behavior Based on Value Chain","authors":"Tang Xingyan, Zhang Derun, Jian Jie","doi":"10.1109/ICEE.2010.1132","DOIUrl":"https://doi.org/10.1109/ICEE.2010.1132","url":null,"abstract":"For the realization of mobile payment services, this paper further breakthrough market with mobile payment of consumer behavior, a deep research on consumer demand by generating mechanism and affecting factors of mobile payment of consumer behavior, and analyzed by mobile payment value chain of mobile operators, equipment providers, payment services, application providers, system integrators, management mechanism, the businessman, the eight consumer character Angle, proposed further among consumers to promote mobile payment business.","PeriodicalId":420284,"journal":{"name":"2010 International Conference on E-Business and E-Government","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129164494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The analysis of spatial cluster is an important issue in the field of spatial data mining. After investigating the general approaches of spatial cluster, based on the distance transformation of map algebra, a clustering model is designed, and an approach of spatial cluster Based on Map algebra is proposed. Finally, the experiments has been executed with the geo-spatial statistical data about the Entertainment of Wuhan residents, the result represents reasonable Leisure Activities cluster for urban residential areas.
{"title":"Spatial cluster based on map algebra","authors":"Jianbo Zhang, Jiping Liu, Bei Wang","doi":"10.1109/ICEE.2010.590","DOIUrl":"https://doi.org/10.1109/ICEE.2010.590","url":null,"abstract":"The analysis of spatial cluster is an important issue in the field of spatial data mining. After investigating the general approaches of spatial cluster, based on the distance transformation of map algebra, a clustering model is designed, and an approach of spatial cluster Based on Map algebra is proposed. Finally, the experiments has been executed with the geo-spatial statistical data about the Entertainment of Wuhan residents, the result represents reasonable Leisure Activities cluster for urban residential areas.","PeriodicalId":420284,"journal":{"name":"2010 International Conference on E-Business and E-Government","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129247298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper tries to construct sales promotion and Technology Acceptance Model as an integrated theoretical framework of C2C online consumer behavior. We use empirical method to test hypothesis about the relationship between online sales promotion, TAM and C2C online shopping behavior. The study shows that online sales promotion direct impaction on the customer’s attitude and purchase intention is not significant, but by the perception of consumers ease of use and perceived risks induce an indirect impaction. The conclusions of this study would provide helpful suggestions on the online marketing operation.
{"title":"The Impact of Sales Promotion on the C2C Online Purchasing Behavior: An Empirical Study","authors":"Y. Li, Hao Zhang, Fei Zhou","doi":"10.1109/ICEE.2010.571","DOIUrl":"https://doi.org/10.1109/ICEE.2010.571","url":null,"abstract":"This paper tries to construct sales promotion and Technology Acceptance Model as an integrated theoretical framework of C2C online consumer behavior. We use empirical method to test hypothesis about the relationship between online sales promotion, TAM and C2C online shopping behavior. The study shows that online sales promotion direct impaction on the customer’s attitude and purchase intention is not significant, but by the perception of consumers ease of use and perceived risks induce an indirect impaction. The conclusions of this study would provide helpful suggestions on the online marketing operation.","PeriodicalId":420284,"journal":{"name":"2010 International Conference on E-Business and E-Government","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129281264","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article proposes a CUSUM chart, called the R-CUSUM chart, for the monitoring of a negative event. This chart is developed using a Markov model. It is able to check both the time interval (T) between occurrences of the event and the size (C) of each occurrence. Our studies show that the R-CUSUM chart is more effective than the existing R (=C/T) chart for event monitoring. The improvement in performance is achieved because of the use of the CUSUM feature. The R-CUSUM chart can be applied in manufacturing systems, and especially in non-manufacturing sectors (e.g., health care industry, disaster management, and security control).
{"title":"A CUSUM Chart for Monitoring an Attribute Event","authors":"Zhen He, Yafen Liu, Min Zhang","doi":"10.1109/ICEE.2010.659","DOIUrl":"https://doi.org/10.1109/ICEE.2010.659","url":null,"abstract":"This article proposes a CUSUM chart, called the R-CUSUM chart, for the monitoring of a negative event. This chart is developed using a Markov model. It is able to check both the time interval (T) between occurrences of the event and the size (C) of each occurrence. Our studies show that the R-CUSUM chart is more effective than the existing R (=C/T) chart for event monitoring. The improvement in performance is achieved because of the use of the CUSUM feature. The R-CUSUM chart can be applied in manufacturing systems, and especially in non-manufacturing sectors (e.g., health care industry, disaster management, and security control).","PeriodicalId":420284,"journal":{"name":"2010 International Conference on E-Business and E-Government","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129337404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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