Pub Date : 2016-10-01DOI: 10.4018/IJMHCI.2016100105
Lauren Norrie, R. Murray-Smith
Notification displays have the potential to make smartphone notifications easier to manage when a user is committed to a primary task. The authors investigate the impact of negotiating notifications with six notification displays on a typing task. The results from their lab experiment with 30 participants show that desktop pop-ups were preferred significantly most, the display choice that required the fewest actions to read notifications, and the most actions to respond. The notification bar was least preferred, which required the most actions to read a notification, and the fewest actions to respond. This work is a well-controlled pre-cursor to the application of notification displays in social scenarios. The results motivate the use of external notification displays to manage attention around a smartphone.
{"title":"Notification Display Choice for Smartphone Users: Investigating the Impact of Notification Displays on a Typing Task","authors":"Lauren Norrie, R. Murray-Smith","doi":"10.4018/IJMHCI.2016100105","DOIUrl":"https://doi.org/10.4018/IJMHCI.2016100105","url":null,"abstract":"Notification displays have the potential to make smartphone notifications easier to manage when a user is committed to a primary task. The authors investigate the impact of negotiating notifications with six notification displays on a typing task. The results from their lab experiment with 30 participants show that desktop pop-ups were preferred significantly most, the display choice that required the fewest actions to read notifications, and the most actions to respond. The notification bar was least preferred, which required the most actions to read a notification, and the fewest actions to respond. This work is a well-controlled pre-cursor to the application of notification displays in social scenarios. The results motivate the use of external notification displays to manage attention around a smartphone.","PeriodicalId":43100,"journal":{"name":"International Journal of Mobile Human Computer Interaction","volume":null,"pages":null},"PeriodicalIF":1.6,"publicationDate":"2016-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86985449","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-07-01DOI: 10.4018/IJMHCI.2016070103
Tao Zhou
Retaining users and facilitating their continuance usage are crucial to the success of mobile social network sites. The purpose of this research is to identify the factors affecting continuance usage of mobile social network sites. The results indicated that both system quality and service quality affect trust, which in turn affects flow experience and privacy concern. In addition, privacy policy can help mitigate privacy concern. Trust, flow and privacy concern determine continuance usage. The results imply that service providers need to improve users' experience and mitigate their privacy concern in order to facilitate their continuance usage.
{"title":"Understanding Continuance Usage of Mobile Social Network Sites","authors":"Tao Zhou","doi":"10.4018/IJMHCI.2016070103","DOIUrl":"https://doi.org/10.4018/IJMHCI.2016070103","url":null,"abstract":"Retaining users and facilitating their continuance usage are crucial to the success of mobile social network sites. The purpose of this research is to identify the factors affecting continuance usage of mobile social network sites. The results indicated that both system quality and service quality affect trust, which in turn affects flow experience and privacy concern. In addition, privacy policy can help mitigate privacy concern. Trust, flow and privacy concern determine continuance usage. The results imply that service providers need to improve users' experience and mitigate their privacy concern in order to facilitate their continuance usage.","PeriodicalId":43100,"journal":{"name":"International Journal of Mobile Human Computer Interaction","volume":null,"pages":null},"PeriodicalIF":1.6,"publicationDate":"2016-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83683086","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-07-01DOI: 10.4018/IJMHCI.2016070101.oa
Lauren Norrie, R. Murray-Smith
The authors present a system that adapts application shortcuts apps on the homescreen of an Android smartphone, and investigate the effect of UI displacements that are caused by the choice of adaptive model and the order of apps in the homescreen layout. They define UI displacements to be the distance that items move between adaptations, and they use this as a measure of stability. An experiment with 12 participants is performed to evaluate the impact of UI displacements on the homescreen. To make the distribution of apps in the experiment task less contrived, naturally generated data from a pilot study is used. The authors' results show that selection time is correlated to the magnitude of the previous UI displacement. Additionally, selection time and subjective rating improve significantly when the model is easy to understand and an alphabetical order is used, conditions that increase stability. However, rank order is preferred when the model updates frequently and is less easy to understand. The authors present their approach to adapting apps on the homescreen, and initial insights into UI displacements.
{"title":"Investigating UI Displacements in an Adaptive Mobile Homescreen","authors":"Lauren Norrie, R. Murray-Smith","doi":"10.4018/IJMHCI.2016070101.oa","DOIUrl":"https://doi.org/10.4018/IJMHCI.2016070101.oa","url":null,"abstract":"The authors present a system that adapts application shortcuts apps on the homescreen of an Android smartphone, and investigate the effect of UI displacements that are caused by the choice of adaptive model and the order of apps in the homescreen layout. They define UI displacements to be the distance that items move between adaptations, and they use this as a measure of stability. An experiment with 12 participants is performed to evaluate the impact of UI displacements on the homescreen. To make the distribution of apps in the experiment task less contrived, naturally generated data from a pilot study is used. The authors' results show that selection time is correlated to the magnitude of the previous UI displacement. Additionally, selection time and subjective rating improve significantly when the model is easy to understand and an alphabetical order is used, conditions that increase stability. However, rank order is preferred when the model updates frequently and is less easy to understand. The authors present their approach to adapting apps on the homescreen, and initial insights into UI displacements.","PeriodicalId":43100,"journal":{"name":"International Journal of Mobile Human Computer Interaction","volume":null,"pages":null},"PeriodicalIF":1.6,"publicationDate":"2016-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79837869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-07-01DOI: 10.4018/IJMHCI.2016070102
Anan Alssbaiheen, S. Love
M-government has gained increasing global attention in recent years, especially among developed countries, as a mechanism to reduce costs, increase effectiveness and improve public access to governmental services. The concept is increasingly being adopted in developing countries, however it faces different challenges and opportunities. This study explores the opportunities and challenges for the deployment of mobile government M-government services in Saudi Arabia. Collecting data from 77 semi-structured interviews, this study found that there are many opportunities for M-government in the country, requiring increasing awareness amongst the people about the government initiatives of mobile government services and promoting willingness to use these services. This study also highlights different barriers faced by M-government in Saudi Arabia, including issues of internet quality and speed, customization of services and data security and privacy as well as infrastructural challenges and bureaucratic attitude of government departments.
{"title":"Mobile Government in Saudi Arabia: Challenges and Opportunities","authors":"Anan Alssbaiheen, S. Love","doi":"10.4018/IJMHCI.2016070102","DOIUrl":"https://doi.org/10.4018/IJMHCI.2016070102","url":null,"abstract":"M-government has gained increasing global attention in recent years, especially among developed countries, as a mechanism to reduce costs, increase effectiveness and improve public access to governmental services. The concept is increasingly being adopted in developing countries, however it faces different challenges and opportunities. This study explores the opportunities and challenges for the deployment of mobile government M-government services in Saudi Arabia. Collecting data from 77 semi-structured interviews, this study found that there are many opportunities for M-government in the country, requiring increasing awareness amongst the people about the government initiatives of mobile government services and promoting willingness to use these services. This study also highlights different barriers faced by M-government in Saudi Arabia, including issues of internet quality and speed, customization of services and data security and privacy as well as infrastructural challenges and bureaucratic attitude of government departments.","PeriodicalId":43100,"journal":{"name":"International Journal of Mobile Human Computer Interaction","volume":null,"pages":null},"PeriodicalIF":1.6,"publicationDate":"2016-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87936028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-07-01DOI: 10.4018/IJMHCI.2016070104
Kimberly Chu, T. Lim, C. Khong, Chui Yin Wong
Input devices for mobile gaming consist of hard keypad HK and soft keypad SK. Different interaction for both input devices have an impact on usability and player experience. Although there are publications that evaluate on input devices and game, little is known on how HK and SK affect mobile gaming. The implication to usability aspect is not fully understood and the list of recommendation on player experience is limited. The aim of this paper is to examine usability and construct recommendation list for player experience by comparing two different types of mobile devices, namely HK and SK. For usability, an experiment was employed to measure effectiveness, efficiency and satisfaction. The studies conducted an interview after the experiment. From the interview, a list of recommendation was constructed to identify player experience of input devices for mobile games. Results of the experiment were significant for effectiveness and satisfaction measures where HK performed better than SK. The recommendation list revealed both devices most mentioned positive and negative comments.
{"title":"Usability and Player Experience of Input Device for Mobile Gaming","authors":"Kimberly Chu, T. Lim, C. Khong, Chui Yin Wong","doi":"10.4018/IJMHCI.2016070104","DOIUrl":"https://doi.org/10.4018/IJMHCI.2016070104","url":null,"abstract":"Input devices for mobile gaming consist of hard keypad HK and soft keypad SK. Different interaction for both input devices have an impact on usability and player experience. Although there are publications that evaluate on input devices and game, little is known on how HK and SK affect mobile gaming. The implication to usability aspect is not fully understood and the list of recommendation on player experience is limited. The aim of this paper is to examine usability and construct recommendation list for player experience by comparing two different types of mobile devices, namely HK and SK. For usability, an experiment was employed to measure effectiveness, efficiency and satisfaction. The studies conducted an interview after the experiment. From the interview, a list of recommendation was constructed to identify player experience of input devices for mobile games. Results of the experiment were significant for effectiveness and satisfaction measures where HK performed better than SK. The recommendation list revealed both devices most mentioned positive and negative comments.","PeriodicalId":43100,"journal":{"name":"International Journal of Mobile Human Computer Interaction","volume":null,"pages":null},"PeriodicalIF":1.6,"publicationDate":"2016-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73138092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-04-01DOI: 10.4018/IJMHCI.2016040103
Amy Jenkins, Parisa Eslambolchilar, Stephen Lindsay, Monika Hare, I. Thornton, A. Tales
Errors in interaction with digital devices are typically blamed on human factors such as poor attention. However, the influence of attention upon the quality of human-device interaction is commonly overlooked in product design. Developers rely on feedback through user centred design, but do developers, typically younger adults, understand what an older user means, or experiences, in terms of "attention" and appreciate that fundamental conceptual and experiential differences may exist? The authors examine differences between older and younger adults' concepts of attention in relation to mobile-device use to inform future development. Two participant groups consisted of 11 younger adults 18-30 years and 12 older adults 65+ years. Qualitative analyses revealed three themes 'personal understanding of attention', 'attention is dependent on...', and 'impact of ageing'.
{"title":"Attitudes towards Attention and Aging: What Differences between Younger and Older Adults Tell Us about Mobile Technology Design","authors":"Amy Jenkins, Parisa Eslambolchilar, Stephen Lindsay, Monika Hare, I. Thornton, A. Tales","doi":"10.4018/IJMHCI.2016040103","DOIUrl":"https://doi.org/10.4018/IJMHCI.2016040103","url":null,"abstract":"Errors in interaction with digital devices are typically blamed on human factors such as poor attention. However, the influence of attention upon the quality of human-device interaction is commonly overlooked in product design. Developers rely on feedback through user centred design, but do developers, typically younger adults, understand what an older user means, or experiences, in terms of \"attention\" and appreciate that fundamental conceptual and experiential differences may exist? The authors examine differences between older and younger adults' concepts of attention in relation to mobile-device use to inform future development. Two participant groups consisted of 11 younger adults 18-30 years and 12 older adults 65+ years. Qualitative analyses revealed three themes 'personal understanding of attention', 'attention is dependent on...', and 'impact of ageing'.","PeriodicalId":43100,"journal":{"name":"International Journal of Mobile Human Computer Interaction","volume":null,"pages":null},"PeriodicalIF":1.6,"publicationDate":"2016-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74128403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-04-01DOI: 10.4018/IJMHCI.2016040104
A. Burrows, V. Mitchell, C. Nicolle
Designing technology for older people has traditionally focused on compensating for the decline in abilities that occurs with ageing. The research described in this paper followed a more holistic approach, focusing on the broader user experience of technology in the home environment. Specifically, this research was concerned with the very first interactions with a new product known as the Out-of-Box Experience OoBE: how older people acquire their technology, how they unpack it, and how they set it up. This paper describes two exploratory studies that used a design ethnography approach to build a rich picture of the OoBE of new technology for older adults. The findings indicate that older people experience varying benefits from the involvement of other people during the OoBE of new technology. Lastly, the paper discusses the value of social interaction in this context and offer recommendations on the design of the OoBE of technology to engage older adults.
{"title":"Let's Spend Some Time Together: Exploring the Out-of-Box Experience of Technology for Older Adults","authors":"A. Burrows, V. Mitchell, C. Nicolle","doi":"10.4018/IJMHCI.2016040104","DOIUrl":"https://doi.org/10.4018/IJMHCI.2016040104","url":null,"abstract":"Designing technology for older people has traditionally focused on compensating for the decline in abilities that occurs with ageing. The research described in this paper followed a more holistic approach, focusing on the broader user experience of technology in the home environment. Specifically, this research was concerned with the very first interactions with a new product known as the Out-of-Box Experience OoBE: how older people acquire their technology, how they unpack it, and how they set it up. This paper describes two exploratory studies that used a design ethnography approach to build a rich picture of the OoBE of new technology for older adults. The findings indicate that older people experience varying benefits from the involvement of other people during the OoBE of new technology. Lastly, the paper discusses the value of social interaction in this context and offer recommendations on the design of the OoBE of technology to engage older adults.","PeriodicalId":43100,"journal":{"name":"International Journal of Mobile Human Computer Interaction","volume":null,"pages":null},"PeriodicalIF":1.6,"publicationDate":"2016-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89989827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-04-01DOI: 10.4018/IJMHCI.2016040101
Florian Güldenpfennig, Francisco Nunes, Eva Ganglbauer, G. Fitzpatrick
Designing for older adults can be complex. Often, designers struggle to understand people who share a very different life context. At the same time, older adults can have difficulties imagining future technologies for themselves. This creates challenges for design processes bounded by time and outcome expectations. In this paper, the authors explore a long-term, loosely structured and open-ended research process where they provided participants with prototypes to use for as long as they wanted, and only as they wanted to. By working with their own relatives and friends and moving away from structured procedures and external agendas, the authors made space for both participants and designers for deep engagements with the artifacts and process. Participants were able to better understand technology and shape it to their needs. Researchers were better able to understand and iterate on the technology designs. The authors' findings suggest that this approach might be especially appropriate for designing for and with older adults.
{"title":"Making Space to Engage: An Open-Ended Exploration of Technology Design with Older Adults","authors":"Florian Güldenpfennig, Francisco Nunes, Eva Ganglbauer, G. Fitzpatrick","doi":"10.4018/IJMHCI.2016040101","DOIUrl":"https://doi.org/10.4018/IJMHCI.2016040101","url":null,"abstract":"Designing for older adults can be complex. Often, designers struggle to understand people who share a very different life context. At the same time, older adults can have difficulties imagining future technologies for themselves. This creates challenges for design processes bounded by time and outcome expectations. In this paper, the authors explore a long-term, loosely structured and open-ended research process where they provided participants with prototypes to use for as long as they wanted, and only as they wanted to. By working with their own relatives and friends and moving away from structured procedures and external agendas, the authors made space for both participants and designers for deep engagements with the artifacts and process. Participants were able to better understand technology and shape it to their needs. Researchers were better able to understand and iterate on the technology designs. The authors' findings suggest that this approach might be especially appropriate for designing for and with older adults.","PeriodicalId":43100,"journal":{"name":"International Journal of Mobile Human Computer Interaction","volume":null,"pages":null},"PeriodicalIF":1.6,"publicationDate":"2016-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77816204","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-04-01DOI: 10.4018/IJMHCI.2016040102.oa
E. Nicol, Andreas Komninos, Mark D. Dunlop
Text entry remains key to many tasks on touchscreen smartphones and is an important factor in the usability of such devices. The known problems of text entry can be particularly acute for older adults due to physical and cognitive issues associated with ageing. In a study of mobile text entry the authors employed a variety of participatory design and formal comparative study techniques in order to explore the requirements of this group of users and to discover the key differences in texting activity between them and younger users of mobile devices. They report on the findings of a lab study of texting behaviour of older adults. The authors' findings indicate differences in attitudes to texting styles and tasks between older and younger adults. They also identify some differences in typing behaviour and reflect on methods.
{"title":"A Participatory Design and Formal Study Investigation into Mobile Text Entry for Older Adults","authors":"E. Nicol, Andreas Komninos, Mark D. Dunlop","doi":"10.4018/IJMHCI.2016040102.oa","DOIUrl":"https://doi.org/10.4018/IJMHCI.2016040102.oa","url":null,"abstract":"Text entry remains key to many tasks on touchscreen smartphones and is an important factor in the usability of such devices. The known problems of text entry can be particularly acute for older adults due to physical and cognitive issues associated with ageing. In a study of mobile text entry the authors employed a variety of participatory design and formal comparative study techniques in order to explore the requirements of this group of users and to discover the key differences in texting activity between them and younger users of mobile devices. They report on the findings of a lab study of texting behaviour of older adults. The authors' findings indicate differences in attitudes to texting styles and tasks between older and younger adults. They also identify some differences in typing behaviour and reflect on methods.","PeriodicalId":43100,"journal":{"name":"International Journal of Mobile Human Computer Interaction","volume":null,"pages":null},"PeriodicalIF":1.6,"publicationDate":"2016-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85912098","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-04-01DOI: 10.4018/IJMHCI.2016040105
Anne Marie Piper, R. Cornejo, Robin N. Brewer
While smart mobile devices, such as smartphones, tablet computers, and e-readers, are becoming more common among older populations, little is known about the user experience of this technology for older adults in naturalistic settings or how this demographic sustains use of these devices over time. To understand this, the research team conducted 18 months of contextual inquiry within two computer rooms at one senior residential facility and semi-structured interviews with 28 older adults age 80+ within the same community. The analysis examines older adults' experiences around adoption and usage of smart mobile devices, the challenges presented by these devices as a platform for communication, and the nuances of maintaining these devices over time in the context of late-life disability. The paper concludes with a discussion of design considerations for future work aimed at improving the user experience of smart mobile devices for older adults.
{"title":"Understanding the Challenges and Opportunities of Smart Mobile Devices among the Oldest Old","authors":"Anne Marie Piper, R. Cornejo, Robin N. Brewer","doi":"10.4018/IJMHCI.2016040105","DOIUrl":"https://doi.org/10.4018/IJMHCI.2016040105","url":null,"abstract":"While smart mobile devices, such as smartphones, tablet computers, and e-readers, are becoming more common among older populations, little is known about the user experience of this technology for older adults in naturalistic settings or how this demographic sustains use of these devices over time. To understand this, the research team conducted 18 months of contextual inquiry within two computer rooms at one senior residential facility and semi-structured interviews with 28 older adults age 80+ within the same community. The analysis examines older adults' experiences around adoption and usage of smart mobile devices, the challenges presented by these devices as a platform for communication, and the nuances of maintaining these devices over time in the context of late-life disability. The paper concludes with a discussion of design considerations for future work aimed at improving the user experience of smart mobile devices for older adults.","PeriodicalId":43100,"journal":{"name":"International Journal of Mobile Human Computer Interaction","volume":null,"pages":null},"PeriodicalIF":1.6,"publicationDate":"2016-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82661185","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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