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SAIS Service Quality and Student’s Satisfaction Towards the Implementation of Student Activity Information System (SAIS): The Moderating Role of SAIS Service Convenience 学生活动信息系统服务质量与学生满意度:服务便利性的调节作用
IF 1.1 Q4 MANAGEMENT Pub Date : 2019-01-01 DOI: 10.2478/fman-2019-0013
N. Humaidi, Melissa Shahrom, M. S. Jaafar, S. H. Shariff
Abstract Student Activity Information System (SAIS) was developed with the aims to efficiently record the applications of student’s activity at the Faculty of Business and Management (FBM), Universiti Teknologi MARA (UiTM) Selangor, Malaysia and to assist the administrator to manage the students’ activities effectively. By using different e-service quality dimensions, this study proposed a higher order factor of SAIS Service Quality with an attempt to determine a moderating effect of SAIS Service Convenience between the relationship of SAIS Service Quality and Student’s Satisfaction. Quantitative data was gathered from 94 SAIS users and the data were analyzed by using SmartPLS 3.0. The analysis result showed that SAIS Service Quality and SAIS Service Convenience were positively influenced the student’s satisfaction. Moreover, the result also revealed that the higher order factor of SAIS Service Convenience was not to moderate the relationship between the SAIS Service Quality and Student’s Satisfaction. From the Higher Education (HE) perspective, this study provides an empirical validation of the Information System Service Quality Model particularly in the context of SAIS. Hence, the improvement of the e-service quality is essential for future enhancement of existing information systems in the higher education institutions.
摘要:学生活动信息系统(SAIS)是为了高效地记录马来西亚雪兰莪理工大学(Universiti technologii MARA, UiTM)工商管理学院(FBM)学生的活动申请,并协助管理员有效地管理学生的活动而开发的。本研究通过使用不同的电子服务质量维度,提出了高等学校服务质量的高阶因子,试图确定高等学校服务便利性在高等学校服务质量与学生满意度之间的调节作用。收集94名SAIS用户的定量数据,采用SmartPLS 3.0对数据进行分析。分析结果表明,服务质量和服务便利性对学生满意度有正向影响。此外,研究结果还显示,高等学校服务便利性的高阶因子并没有调节高等学校服务质量与学生满意度之间的关系。从高等教育的角度出发,本研究对信息系统服务质量模型进行了实证验证,特别是在高等教育信息系统服务质量模型的背景下。因此,提高电子服务的质素,是日后加强高等教育院校现有资讯系统的关键。
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引用次数: 3
Green Marketing Orientation and Environmental and Social Performance of Hospitality Firms in South Africa 绿色营销导向与南非酒店企业的环境和社会绩效
IF 1.1 Q4 MANAGEMENT Pub Date : 2019-01-01 DOI: 10.2478/fman-2019-0023
O. Fatoki
Abstract The pressure on businesses to engage not only on profitability but also on social and environmental responsibility has increased in recent times. The study empirically tested the relationship between green marketing orientation (GMO) and environmental and social performance in the context of firms in the hospitality industry. Sustainable performance measurement focuses not only on financial but also on social and environmental performance. The study used the quantitative research design, and the cross-sectional survey method was used for data collection from 192 respondents. Descriptive statistics, Pearson correlation, and regression analysis were used for data analysis. Cronbach’s alpha was used as a measure of reliability. The results indicated a significant positive relationship between GMO and environmental and social performance of hospitality firms. The findings of the study suggest that GMO is a firm-level strategic resource that can improve the sustainable performance of firms in the hospitality sector. Theoretically, the study linked GMO to environmental and social performance of firms. Empirically, the study adds to the literature on the effect of GMO on sustainable performance. Practically, the study suggested recommendations that can improve the adoption of GMO by firms. These include green design, green positioning, green supply chain, and green strategy.
摘要近年来,企业不仅要承担盈利能力,还要承担社会和环境责任的压力越来越大。该研究实证检验了绿色营销导向(GMO)与酒店业企业环境和社会绩效之间的关系。可持续绩效衡量不仅关注财务绩效,还关注社会和环境绩效。本研究采用定量研究设计,采用横断面调查方法对192名受访者进行数据收集。数据分析采用描述性统计、皮尔逊相关和回归分析。Cronbach的α被用来衡量可靠性。研究结果表明,GMO与酒店公司的环境和社会绩效之间存在显著的正相关关系。研究结果表明,GMO是一种企业级的战略资源,可以提高酒店业企业的可持续绩效。从理论上讲,这项研究将转基因与企业的环境和社会绩效联系起来。从经验上讲,这项研究增加了转基因对可持续绩效影响的文献。实际上,该研究提出了一些建议,可以提高企业对转基因的采用率。其中包括绿色设计、绿色定位、绿色供应链和绿色战略。
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引用次数: 10
The New Approach to the Strategic Project Management in the Polish Public Administration 波兰公共行政战略项目管理的新途径
IF 1.1 Q4 MANAGEMENT Pub Date : 2019-01-01 DOI: 10.2478/fman-2019-0012
Tomasz Janka, A. Kosieradzka
Abstract The article deals with a way of standardizing project and program management methods in public administration, considering that they have been initiated by a number of administration units having a great autonomy, independently of the government strategy. To manage the government strategy, an original model of the unification process of managing projects and programs executed as part of the strategy and supported by a dedicated IT system has been specially developed and implemented. The essence of the presented approach is to replace the top-down forcing changes toward unifying the project management methodologies used by government administration units by stimulating interest in facilitation and benefits provided by the IT system and, as a result, also a willingness to join the system. Such voluntary joining the system is associated with voluntary adaptation of the previous locally applied management method to the methodology supported by the IT system.
摘要本文论述了一种规范公共行政中项目和计划管理方法的方法,考虑到这些方法是由许多具有很大自主权的行政单位发起的,独立于政府战略。为了管理政府战略,专门开发并实施了一个统一过程的原始模型,即管理作为战略一部分执行的项目和计划,并由专门的IT系统提供支持。所提出的方法的本质是通过激发人们对信息技术系统提供的便利和好处的兴趣,以及因此加入该系统的意愿,取代自上而下的强制变革,统一政府行政部门使用的项目管理方法。这种自愿加入该系统的做法与以前本地应用的管理方法自愿适应信息技术系统支持的方法有关。
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引用次数: 1
Multiple Breakpoint Test on Crude Oil Price 原油价格的多重断点检验
IF 1.1 Q4 MANAGEMENT Pub Date : 2019-01-01 DOI: 10.2478/fman-2019-0016
S. Phoong, S. Phoong, S. Moghavvemi, K. H. Phoong
Abstract The impact of structural changes as well as breaks on oil price fluctuations is studied in this article. There are a few channels, such as domestic prices and inflation, that cause the effect of oil price to pass through the economy. The higher crude oil price is immediately followed by the increase in oil products such as gasoline and heating oil. The direct effects continue as people choose alternative energy sources, leading to the increase in price. Besides, the indirect effect on inflation as a result of the behavioral responses of the firms and workers which is known as the “second round” effects in which higher wages is being demanded. This article uses exploratory data analysis to discover the patterns of the variables’ series and then examines the relationship between oil price and consumer price index. Multiple breakpoint test is thereafter used to identify the structural changes in time-varying variables.
摘要本文研究了结构变化和中断对油价波动的影响。有一些渠道,如国内价格和通货膨胀,导致油价的影响通过经济。原油价格上涨之后,汽油和取暖油等石油产品立即上涨。随着人们选择替代能源,直接影响仍在继续,导致价格上涨。此外,企业和工人的行为反应对通货膨胀的间接影响,被称为要求更高工资的“第二轮”效应。本文采用探索性数据分析方法,发现变量序列的模式,然后考察油价与消费者价格指数之间的关系。此后,使用多断点测试来识别时变变量的结构变化。
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引用次数: 6
Digital Customer as a Creator of the Reputation of Modern Companies 数字客户是现代企业信誉的创造者
IF 1.1 Q4 MANAGEMENT Pub Date : 2019-01-01 DOI: 10.2478/fman-2019-0021
Danuta Szwajca
Abstract Scientific and technical developments and progressive digitization in almost all areas of life have led to the development of a new type of digital customer, with specific requirements and expectations for suppliers of goods and services. Customers, in particular consumers, are one of the key groups of stakeholders who create the corporate reputation. Customers are first of all creators of the corporate reputation as an “offeror” and “supplier” of value to buyers, as well as co-creators of the company’s reputation as a market player, employer, business partner or citizen, because their purchase decisions determine the company’s ability to meet the expectations of other stakeholder groups, that is, investors, employees or business partners. Building and maintaining a good reputation requires proper identification and satisfaction of the needs of key stakeholder groups. The aim of the article is to identify the specific requirements and expectations of digital customers in the context of building and maintaining a good reputation of the company. The thesis is that the digital customer expects, first and foremost, reliability and personalization in their relations with the supplier.
摘要几乎在生活的所有领域,科学和技术的发展以及逐步数字化都导致了一种新型数字客户的发展,对商品和服务的供应商有着特定的要求和期望。客户,尤其是消费者,是创造企业声誉的关键利益相关者群体之一。客户首先是公司声誉的创造者,是买家有价值的“报价人”和“供应商”,也是公司作为市场参与者、雇主、商业伙伴或公民声誉的共同创造者,因为他们的购买决策决定了公司满足其他利益相关者群体(即投资者)期望的能力,员工或业务合作伙伴。建立和保持良好声誉需要正确识别和满足关键利益相关者群体的需求。本文的目的是确定数字客户在建立和维护公司良好声誉的背景下的具体要求和期望。本文认为,数字客户在与供应商的关系中首先期望可靠性和个性化。
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引用次数: 4
Dynamics of Potential Functionality of Objects 物体潜在功能的动力学
IF 1.1 Q4 MANAGEMENT Pub Date : 2019-01-01 DOI: 10.2478/fman-2019-0010
T. Krupa
Abstract This article guides the reader through the seemingly simple issues of the assessment, protec-tion and transfer of the potentials of an object’s functionality through its internal and external buffers, by employing Cartesian multiplication and signatures. The change in the potentials of buffers and the functionality of objects is the focus of this research, guaranteeing the correct use of potentials in relation to the whole “shell” of the object. In order to avoid any collision in the transport of functional potentials, each proper buffer is, by definition, connected to one and only one object. On the probability scale ∑ [0..1], the potential of the object’s functionality is expressed as the system sum [0..1] of all the potentials of its proper buffer components. A practical and important part of the article contains two methodologically important examples of tabular construction and analysis: an example of the dynamics of the potentials of an object with two buffers, together with a table of the potentials of a two-buffer object; and an example of the Cartesian product of graphs with lost determinism together with the table of potentials of a two-buffer object with an extensive option structure.
摘要本文通过使用笛卡尔乘法和签名,引导读者通过对象功能的内部和外部缓冲区来评估、保护和转移看似简单的问题。缓冲区电位和物体功能的变化是本研究的重点,保证了与物体的整个“外壳”相关的电位的正确使用。为了避免功能电位传输中的任何碰撞,根据定义,每个适当的缓冲区都连接到一个并且只有一个对象。在概率标度∑[0.1]上,对象功能的潜力表示为其适当缓冲组件的所有潜力的系统和[0.1]。这篇文章的一个实用而重要的部分包含了表格构建和分析的两个方法上重要的例子:一个具有两个缓冲区的物体的势的动力学例子,以及一个两个缓冲区时物体的势表;以及具有损失确定性的图的笛卡尔乘积的例子,以及具有广泛选项结构的两个缓冲对象的势表。
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引用次数: 0
Reflections on Discussions About Technical Efficiency of Innovativeness of Countries 关于国家创新技术效率问题讨论的思考
IF 1.1 Q4 MANAGEMENT Pub Date : 2019-01-01 DOI: 10.2478/fman-2019-0014
W. Nasierowski
Abstract The objective of this article is to outline various drawbacks of the studies on technical efficiency of pro-innovation activities at a national level. A better awareness of existing constraints may assist the readers and reviewers of the relative reports in a more critical assessment of the presented results and help in planning the research. This article outlines several methodological problems faced with conducting research on the technical efficiency of innovations. On the basis of the review of the subject-related literature, as well as press releases, numerous restraints prevailing in the currently used research approaches are presented. Some of these precincts are evidenced in the used methods: other may be rooted in the non-scientifically related intentions of the authors. Frequently, observations may drive the audience to the incorrect conclusions and opinions. The awareness of the consequences of these limitations may serve as a warning about the reliability of the results, their applicability for crafting policies, and country-to-country comparisons. However, various limitations originate from the very nature of the theme. Several propositions are specified about items to be kept in mind in order to minimize the negative impact caused by existing drawbacks. These may serve as a guide to formulate research questions and hypotheses for verification in further studies. While each of the propositions stated independently may be labeled obvious, their simultaneous review many contribute to the streamlining further research and in the improvement of the quality of suggestions arrived at. The conclusions from the article may also pinpoint to these methodological issues that cause some of the publications on the subject to be of questionable value.
摘要本文的目的是概述在国家层面上支持创新活动的技术效率研究的各种弊端。更好地了解现有的限制可能有助于相关报告的读者和审稿人对所提出的结果进行更批判性的评估,并有助于规划研究。本文概述了进行创新技术效率研究所面临的几个方法论问题。在审查与主题有关的文献以及新闻稿的基础上,提出了目前使用的研究方法中普遍存在的许多限制。其中一些原则在使用的方法中得到了证明:其他可能根植于作者的非科学相关意图。观察常常会使听众得出不正确的结论和意见。认识到这些限制的后果,可以对结果的可靠性、它们对制定政策的适用性以及国与国之间的比较提出警告。然而,各种限制源于主题的本质。为了最大限度地减少现有缺陷造成的负面影响,对需要牢记的事项提出了几点建议。这些可以作为制定研究问题和假设以供进一步研究验证的指南。虽然独立陈述的每一个命题可能都是显而易见的,但它们的同时审查许多有助于简化进一步的研究,并提高所得到的建议的质量。文章的结论也可以精确地指出这些方法问题,这些问题导致一些关于该主题的出版物的价值值得怀疑。
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引用次数: 0
Towards a Taxonomy of Idea Generation Techniques 关于创意生成技术的分类
IF 1.1 Q4 MANAGEMENT Pub Date : 2019-01-01 DOI: 10.2478/fman-2019-0006
Kai Wang
Abstract Business organizations often need to manage creative work. An important way of promoting creative work is to use idea generation techniques (IGTs). Numerous IGTs have been developed, and choosing from such a big pool of candidates can be demanding, which is further complicated by the elusiveness of the mechanisms of these IGTs. This study aims at developing a taxonomy for IGTs based on their underlying mechanisms of supporting ideation. First, the current literature for the classification of IGTs is reviewed. Then some related creativity theories are consulted and a new classification system is proposed based on these theories and previous studies. Eighty seven IGTs are classified according to the system. The implications for research and practice are discussed.
商业组织经常需要管理创造性工作。促进创造性工作的一个重要方法是使用创意生成技术(IGTs)。已经开发了许多igt,从这么大的候选库中进行选择可能是非常困难的,这些igt的机制难以捉摸,这进一步复杂化了。本研究的目的是根据igt支持思维的潜在机制,对其进行分类。首先,回顾了目前关于IGTs分类的文献。在此基础上,借鉴了相关的创造力理论,并在此基础上提出了一种新的创造力分类体系。87个igt按系统分类。讨论了研究和实践的意义。
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引用次数: 6
Identification and Analysis of Risk Factors in the Process of Receiving Goods into the Warehouse 入库过程中风险因素的识别与分析
IF 1.1 Q4 MANAGEMENT Pub Date : 2019-01-01 DOI: 10.2478/fman-2019-0009
E. Kulińska, J. Giera
Abstract The process of receiving goods into the warehouse is the first stage of warehouse management. Correct receipt of fast-moving goods is the key element of the storage process as well as of the entire supply chain, which is why it is so important to avoid any disruptions at this stage. In order to identify and analyze the associated risk factors, two quality risk management methods were applied: a risk map and the fast-moving consumer goods (FMCG) method, whose goal was to determine the magnitude of individual risk factors. The presented findings indicate which risk factors are the most hazardous to the goods receipt process. A correlation was found to exist for the value of goods as well as the continuity of the consequences entailed by the occurrence of a specific factor. The article presents preventive mechanisms as a risk management tool.
摘要收货入库的过程是仓库管理的第一阶段。正确接收快速运输的货物是储存过程以及整个供应链的关键要素,这就是为什么在现阶段避免任何中断如此重要。为了识别和分析相关的风险因素,应用了两种质量风险管理方法:风险图和快速消费品(FMCG)方法,其目标是确定单个风险因素的大小。所提供的调查结果表明,哪些风险因素对货物接收过程最危险。发现货物的价值与某一特定因素的发生所带来的后果的连续性之间存在相关性。文章介绍了作为风险管理工具的预防机制。
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引用次数: 4
Application of Matrix Equations in the Aida Method 矩阵方程在Aida法中的应用
IF 1.1 Q4 MANAGEMENT Pub Date : 2019-01-01 DOI: 10.2478/fman-2019-0022
Michael J. Wisniewski
Abstract The article presents the problem of a decision-making process based on the method known as the analysis of interconnected decision areas (AIDA). Author described the basic assumptions of the AIDA method and the classic method of its implementation with the usage of a decision tree. Crucially, the new and innovative improvement in development of the AIDA method is connected with the replacement of the decision tree by the matrix equation to speed up the cost assessment of decision variants.
摘要本文提出了基于互联决策区域分析(AIDA)方法的决策过程问题。作者描述了AIDA方法的基本假设,以及使用决策树实现AIDA的经典方法。至关重要的是,AIDA方法开发中的新的创新改进与矩阵方程取代决策树有关,以加快决策变量的成本评估。
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引用次数: 0
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Foundations of Management
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