Delivering bad news is a frequently occurring, unpleasant and challenging communication task. Literature on bad news communication attributes the challenge of delivering bad news to individuals’ concern about hurting other’s face, a concept originated and dominant in China but applicable to other cultures. As the interactions at the workplace become increasingly computermediated, communication media may be leveraged to deliver bad news. The existing literature offered some insights on technology (including communication media) preference as well as cultural differences in it. However, existing research focused on the technology aspect. This study examines cultural differences in technology preference due to the task aspect. Specifically, focusing on the task of delivering bad news, this study distinguishes between the two mechanisms via which cultural differences may emerge, i.e., task perception (i.e., face challenging perception) and task response (in terms of media feature preference). Data is collected using surveys from clients of a multinational public relations company. Results show that there is no cultural difference (China versus non-China) in face challenging perception, that individuals’ face challenging perception increases their preference for high rehearsability and for less natural symbol sets, and that, holding face challenging perception constant, there is marginally supported cultural difference in the preferences for rehearsability but no difference in the preference for symbol sets. Theoretical and practical implications are discussed.
{"title":"Face Challenging Perception and Media Feature Preference for The Task of Delivering Bad News: A Cross-Cultural Comparison","authors":"Nan Wang, Traci Carte","doi":"10.17705/1PAIS.10201","DOIUrl":"https://doi.org/10.17705/1PAIS.10201","url":null,"abstract":"Delivering bad news is a frequently occurring, unpleasant and challenging communication task. Literature on bad news communication attributes the challenge of delivering bad news to individuals’ concern about hurting other’s face, a concept originated and dominant in China but applicable to other cultures. As the interactions at the workplace become increasingly computermediated, communication media may be leveraged to deliver bad news. The existing literature offered some insights on technology (including communication media) preference as well as cultural differences in it. However, existing research focused on the technology aspect. This study examines cultural differences in technology preference due to the task aspect. Specifically, focusing on the task of delivering bad news, this study distinguishes between the two mechanisms via which cultural differences may emerge, i.e., task perception (i.e., face challenging perception) and task response (in terms of media feature preference). Data is collected using surveys from clients of a multinational public relations company. Results show that there is no cultural difference (China versus non-China) in face challenging perception, that individuals’ face challenging perception increases their preference for high rehearsability and for less natural symbol sets, and that, holding face challenging perception constant, there is marginally supported cultural difference in the preferences for rehearsability but no difference in the preference for symbol sets. Theoretical and practical implications are discussed.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"4 1","pages":"2"},"PeriodicalIF":1.8,"publicationDate":"2018-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90178090","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Digital payments evolve as the next generation system to take over the global commerce landscape in the same manner in which internet and mobile telephony had dominated the traditional communication domains. The use of mobile banking apps has spurred the digital medium across the globe and resulted in a fundamental shift in retailing practices. The purpose of this paper is to comprehend various factors influencing the customer’s continuance intentionbehavior to use mobile banking apps. In this study, we developed a research model that encompasses the attributes of Expectation confirmation theory (ECT) and Self-determination theory (SDT). The research model was tested using survey data collected from 744 respondents across various demographics and analyzed using structural equation modeling (SEM) to understand the usage behavior of mobile banking apps in a multi-faceted business environment. The various hypothesis of the research model indicate that mobile banking apps continuance intention usage behavior is strongly influenced by the satisfaction, intrinsic and identified regulations, whereas satisfaction is influenced by the expectation-confirmation, trust, and quality. The research findings reveal that, “An enormous potential are available for marketing managers and researchers to tape these opportunities and plan for continual and sustainable growth of mobile banking apps.
{"title":"Explaining customer's continuance intention to use mobile banking apps with an integrative perspective of ECT and Self-determination theory","authors":"R. Kumar, D. Israel, G. Malik","doi":"10.17705/1PAIS.10204","DOIUrl":"https://doi.org/10.17705/1PAIS.10204","url":null,"abstract":"Digital payments evolve as the next generation system to take over the global commerce landscape in the same manner in which internet and mobile telephony had dominated the traditional communication domains. The use of mobile banking apps has spurred the digital medium across the globe and resulted in a fundamental shift in retailing practices. The purpose of this paper is to comprehend various factors influencing the customer’s continuance intentionbehavior to use mobile banking apps. In this study, we developed a research model that encompasses the attributes of Expectation confirmation theory (ECT) and Self-determination theory (SDT). The research model was tested using survey data collected from 744 respondents across various demographics and analyzed using structural equation modeling (SEM) to understand the usage behavior of mobile banking apps in a multi-faceted business environment. The various hypothesis of the research model indicate that mobile banking apps continuance intention usage behavior is strongly influenced by the satisfaction, intrinsic and identified regulations, whereas satisfaction is influenced by the expectation-confirmation, trust, and quality. The research findings reveal that, “An enormous potential are available for marketing managers and researchers to tape these opportunities and plan for continual and sustainable growth of mobile banking apps.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"140 1","pages":"5"},"PeriodicalIF":1.8,"publicationDate":"2018-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85269244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ten years have passed since the inauguration of the Pacific Asia Journal of the Association for Information Systems (PAJAIS), although it seems so short. This is the last issue that I serve as the Editor in Chief. The journal starts with the goal to help scholars in the region to explore new topics, distribute research findings and share insightful knowledge. After ten years of continuous publication, the journal has become well-known in many countries and received an increasing number of high-quality submissions. Since information technologies change very fast, I intend to position this journal to be a timely publication platform so that authors do not need to endure the lengthy review process. The publication cycle from receiving the submission to paper publication is usually controlled within one to one and half years, although we may not be able to achieve that for every manuscript.
{"title":"Editorial Introduction - Ten Years of Development","authors":"Ting-Peng Liang","doi":"10.17705/1PAIS.10200","DOIUrl":"https://doi.org/10.17705/1PAIS.10200","url":null,"abstract":"Ten years have passed since the inauguration of the Pacific Asia Journal of the Association for Information Systems (PAJAIS), although it seems so short. This is the last issue that I serve as the Editor in Chief. The journal starts with the goal to help scholars in the region to explore new topics, distribute research findings and share insightful knowledge. After ten years of continuous publication, the journal has become well-known in many countries and received an increasing number of high-quality submissions. Since information technologies change very fast, I intend to position this journal to be a timely publication platform so that authors do not need to endure the lengthy review process. The publication cycle from receiving the submission to paper publication is usually controlled within one to one and half years, although we may not be able to achieve that for every manuscript.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"93 1","pages":"1"},"PeriodicalIF":1.8,"publicationDate":"2018-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82408343","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online reviews have become a good source of information for shoppers with increase in ecommerce activity. Although research has examined various factors behind customer online review posting behaviour, the role of online reviews in further propagating online reviews has not been given enough attention. In this study, we use the expectation-confirmation theory for examining customer review posting behaviour based on their examination of online reviews from other shoppers. The study reveals a few interesting and counter-intuitive findings that add to research and practice in understanding online review posting behaviour. The study also examines the role of review involvement and its effect on shoppers’ behaviour. The results show that shoppers are more inclined to write reviews when confirmation leads to lower satisfaction. Theoretical and managerial implications based on the findings have also been presented.
{"title":"Intention to Provide Online Reviews: An Expectation-Confirmation Model with Review Involvement","authors":"Sai Vijay Tata, S. Prashar, Sumeet Gupta","doi":"10.17705/1PAIS.10202","DOIUrl":"https://doi.org/10.17705/1PAIS.10202","url":null,"abstract":"Online reviews have become a good source of information for shoppers with increase in ecommerce activity. Although research has examined various factors behind customer online review posting behaviour, the role of online reviews in further propagating online reviews has not been given enough attention. In this study, we use the expectation-confirmation theory for examining customer review posting behaviour based on their examination of online reviews from other shoppers. The study reveals a few interesting and counter-intuitive findings that add to research and practice in understanding online review posting behaviour. The study also examines the role of review involvement and its effect on shoppers’ behaviour. The results show that shoppers are more inclined to write reviews when confirmation leads to lower satisfaction. Theoretical and managerial implications based on the findings have also been presented.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"489 1","pages":"3"},"PeriodicalIF":1.8,"publicationDate":"2018-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77333682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Design science research is a research paradigm focusing on problem-solving. It is increasingly accepted and adopted by Information Systems (IS) researchers as a legitimate research paradigm because of its capability in balancing research relevance and rigor. In the last fifteen years, many design science research has been published in top IS journals and has received a lot of attentions from IS researchers. However, current confusion and misunderstandings of DSR’s central ideas (e.g., definition, philosophical foundation, research outcomes, etc.) are obstructing it from having a more striking influence on the IS field. The purpose of this paper is to present a comprehensive and critical review of existing DSR literature. In total, 119 papers, published in top IS journals and conference proceedings, were included in the review. The results of this study portray a big picture of current DSR in IS field and build a comprehensive theoretical knowledge base in terms of DSR-related issues. This study also identifies many research issues which can be examined by future DSR.
{"title":"A Review of Design Science Research in Information Systems: Concept, Process, Outcome, and Evaluation","authors":"Qi Deng, Shaobo Ji","doi":"10.17705/1PAIS.10101","DOIUrl":"https://doi.org/10.17705/1PAIS.10101","url":null,"abstract":"Design science research is a research paradigm focusing on problem-solving. It is increasingly accepted and adopted by Information Systems (IS) researchers as a legitimate research paradigm because of its capability in balancing research relevance and rigor. In the last fifteen years, many design science research has been published in top IS journals and has received a lot of attentions from IS researchers. However, current confusion and misunderstandings of DSR’s central ideas (e.g., definition, philosophical foundation, research outcomes, etc.) are obstructing it from having a more striking influence on the IS field. The purpose of this paper is to present a comprehensive and critical review of existing DSR literature. In total, 119 papers, published in top IS journals and conference proceedings, were included in the review. The results of this study portray a big picture of current DSR in IS field and build a comprehensive theoretical knowledge base in terms of DSR-related issues. This study also identifies many research issues which can be examined by future DSR.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"35 1","pages":"2"},"PeriodicalIF":1.8,"publicationDate":"2018-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81427254","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Waiman Cheung, Ai-Hsuan Chiang, V. Sambamurthy, Pankaj Setia
The widespread use of information technology (IT) has changed the nature of supply chain management. However, it is still unclear whether different IT infrastructure design may affect supply chain capabilities and firm performance. In this study, we investigated the impacts of a supply chain’s IT architecture, which could be integration-based or standardization-based, on supply chain capabilities and firm performance. We also examined the effects of lean and agile supply chain strategies. We tested our research model against data collected from 162 companies, 97 based in China and 65 in Taiwan. Our findings indicate that firms with different supply chain strategies focus on different aspects of IT architectures. In addition, supply chain capability is an enabler to enhance supply chain performance through well-suited supply chain IT.
{"title":"Lean vs. Agile Supply Chain: The Effect of IT Architectures on Supply Chain Capabilities and Performance","authors":"Waiman Cheung, Ai-Hsuan Chiang, V. Sambamurthy, Pankaj Setia","doi":"10.17705/1PAIS.10103","DOIUrl":"https://doi.org/10.17705/1PAIS.10103","url":null,"abstract":"The widespread use of information technology (IT) has changed the nature of supply chain management. However, it is still unclear whether different IT infrastructure design may affect supply chain capabilities and firm performance. In this study, we investigated the impacts of a supply chain’s IT architecture, which could be integration-based or standardization-based, on supply chain capabilities and firm performance. We also examined the effects of lean and agile supply chain strategies. We tested our research model against data collected from 162 companies, 97 based in China and 65 in Taiwan. Our findings indicate that firms with different supply chain strategies focus on different aspects of IT architectures. In addition, supply chain capability is an enabler to enhance supply chain performance through well-suited supply chain IT.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"248 1","pages":"4"},"PeriodicalIF":1.8,"publicationDate":"2018-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80647366","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business Process Management (BPM) is a management technique which seeks to constantly innovate business processes to improve customer service while reducing costs. While much IS research has looked at the design and implementation of BPM, including its critical success factors, methodology and processes, until recently little IS research has looked at the broader organizational issues associated with BPM. This paper looks at one organizational issue in particular, that of organizational culture in BPM. Based on an action research study of one BPM project, our findings reveal that BPM’s current conceptualization of organizational culture is potentially problematic. Using Foucault’s concepts of disciplinary and pastoral power, we suggest that BPM faces a challenge in trying to balance disciplinary and pastoral power.
{"title":"Organizational culture in Business Process Management: The challenge of balancing disciplinary and pastoral power","authors":"C. Beckett, M. D. Myers","doi":"10.17705/1PAIS.10102","DOIUrl":"https://doi.org/10.17705/1PAIS.10102","url":null,"abstract":"Business Process Management (BPM) is a management technique which seeks to constantly innovate business processes to improve customer service while reducing costs. While much IS research has looked at the design and implementation of BPM, including its critical success factors, methodology and processes, until recently little IS research has looked at the broader organizational issues associated with BPM. This paper looks at one organizational issue in particular, that of organizational culture in BPM. Based on an action research study of one BPM project, our findings reveal that BPM’s current conceptualization of organizational culture is potentially problematic. Using Foucault’s concepts of disciplinary and pastoral power, we suggest that BPM faces a challenge in trying to balance disciplinary and pastoral power.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"5 1","pages":"3"},"PeriodicalIF":1.8,"publicationDate":"2018-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73360425","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Research on business intelligence (BI) has been rapidly proliferated in the field of information systems (IS). However, a limited number of studies has discovered its practical value and impact in business sectors. A lack of research on BI implementation specifically within small businesses may have an adverse impact on the effective decision making, especially to meet the demand of their organizational agility. The aim of this study is to conduct a theoretical analysis to identify antecedents of BI implementation in the small business context for improving the decision-making capability towards organizational agility. We operate a literature survey within the IS research domain to reveal the insights about the relation between BI and organizational agility. In this regard, 75 key articles have been reviewed and analyzed to find contributions towards BI and its impact on organizational agility. It is anticipated that the important antecedents are organizational, technological and personnel capabilities for BI implementation. The findings provide valuable insights for further research on BI implementation, especially to address organizational agility in small businesses
{"title":"Antecedents of Business Intelligence Implementation for Addressing Organizational Agility in Small Business Context","authors":"M. D. S. Ali, S. Miah, Shahadat Khan","doi":"10.17705/1PAIS.10104","DOIUrl":"https://doi.org/10.17705/1PAIS.10104","url":null,"abstract":"Research on business intelligence (BI) has been rapidly proliferated in the field of information systems (IS). However, a limited number of studies has discovered its practical value and impact in business sectors. A lack of research on BI implementation specifically within small businesses may have an adverse impact on the effective decision making, especially to meet the demand of their organizational agility. The aim of this study is to conduct a theoretical analysis to identify antecedents of BI implementation in the small business context for improving the decision-making capability towards organizational agility. We operate a literature survey within the IS research domain to reveal the insights about the relation between BI and organizational agility. In this regard, 75 key articles have been reviewed and analyzed to find contributions towards BI and its impact on organizational agility. It is anticipated that the important antecedents are organizational, technological and personnel capabilities for BI implementation. The findings provide valuable insights for further research on BI implementation, especially to address organizational agility in small businesses","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"31 1","pages":"5"},"PeriodicalIF":1.8,"publicationDate":"2018-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74560766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Virtual goods are usually classified as services. The popular instant messenger LINE, with its stickers, is one of the most successful business models for virtual goods. Our study explores the intention to purchase virtual goods and examines the critical successful factors in LINE stickers. We propose a theoretical model based on perceived value, satisfaction, personal innovativeness, and reference group acceptance. Our key findings reveal (1) the significant influence of individual perception, personal characteristics, and social influence and (2) the key role of personal innovativeness in in-app purchases using mobile social media.
{"title":"Are Consumers More Willing to Pay for Digital Items in Mobile Applications? Consumer Attitudes toward Virtual Goods","authors":"Yu-chen Yang, Li-Ting Huang, Yu-Ting Su","doi":"10.17705/1PAIS.09403","DOIUrl":"https://doi.org/10.17705/1PAIS.09403","url":null,"abstract":"Virtual goods are usually classified as services. The popular instant messenger LINE, with its stickers, is one of the most successful business models for virtual goods. Our study explores the intention to purchase virtual goods and examines the critical successful factors in LINE stickers. We propose a theoretical model based on perceived value, satisfaction, personal innovativeness, and reference group acceptance. Our key findings reveal (1) the significant influence of individual perception, personal characteristics, and social influence and (2) the key role of personal innovativeness in in-app purchases using mobile social media.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"1 1","pages":"4"},"PeriodicalIF":1.8,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77844076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The wide use of Social Network Site (SNS) brand pages by companies has renovated brand strategies in the new era. This study is to provide meaningful implications regarding companies’ effective use of SNS brand pages and help global companies with their development of brand strategies. Using survey, this study investigates motivating factors (functional benefits, hedonic benefits, economic benefits, intrinsic benefits, and brand reputation) influencing SNS brand page users’ participation and commitment and the subsequent impact on purchase intention. Potential cultural differences between Chinese and Korean users are also examined along Hofstede’s culture framework. The results show that prior motivating factors found in traditional online brand communities largely hold in the context of SNS brand page in both countries, but there are differences in the significance and importance of motivating factors between the two countries. Implications and contributions are discussed.
{"title":"Factors Motivating Customers' SNS Brand Page Behaviors: A Comparison Between China and Korea","authors":"Mengmeng Song, Nan Wang, Xianfeng Zhang, Lin Qiao","doi":"10.17705/1PAIS.09402","DOIUrl":"https://doi.org/10.17705/1PAIS.09402","url":null,"abstract":"The wide use of Social Network Site (SNS) brand pages by companies has renovated brand strategies in the new era. This study is to provide meaningful implications regarding companies’ effective use of SNS brand pages and help global companies with their development of brand strategies. Using survey, this study investigates motivating factors (functional benefits, hedonic benefits, economic benefits, intrinsic benefits, and brand reputation) influencing SNS brand page users’ participation and commitment and the subsequent impact on purchase intention. Potential cultural differences between Chinese and Korean users are also examined along Hofstede’s culture framework. The results show that prior motivating factors found in traditional online brand communities largely hold in the context of SNS brand page in both countries, but there are differences in the significance and importance of motivating factors between the two countries. Implications and contributions are discussed.","PeriodicalId":43480,"journal":{"name":"Pacific Asia Journal of the Association for Information Systems","volume":"65 1","pages":"3"},"PeriodicalIF":1.8,"publicationDate":"2018-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73270244","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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