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Human resource management in small and medium-sized enterprises: A performance model definition 中小企业人力资源管理:绩效模型定义
IF 2.4 Pub Date : 2022-01-01 DOI: 10.5937/straman2200024n
Melo Novo, Machado Feliciana, C. Brewster
Background: Nowadays, studying small and medium-sized companies, particularly with regard to the management of human resources that takes place in them, is particularly relevant. Effectively, knowing that about 99.8% of companies are small and medium-sized, contributing very significantly to high levels of employability, it is extremely important to understand the role that people management assumes in these organizations, as well as which are the factors, both internal and external, that exert the greatest influence on them. Purpose: In this paper we investigate internal and external factors of small business likely to correlate with a more formal and structured human resource management. Study design/methodology/approach A conceptual model was defined through the literature on human resource management and its consistency was tested through three methodological steps (exploratory interviews; readjustment of variables with the Delphi method; multivariate statistical tests). From a survey of 186 smaller firms in Portugal, we tested conceptual model by structural equation modelling. Findings/conclusions: The analysis reveals that dimensions such as organizational structure, management and communication style, career management, organizational flexibility, organizational strategy and national culture are positively related to more formal and structured human resource management practices and policies. Limitations/future research: Due to its complexity, both at the level of the conceptual analysis and the empirical level, this study presents some limitations, namely, and among others, the complexity of the number of dimensions and variables under analysis, and the complexity of the model being tested. A broader line of research could include collecting data from employee. This analysis would allow for a different perspective of the company's procedures and would broaden some issues that are less detailed in this study.
背景:如今,研究中小型公司,特别是在人力资源管理方面,是特别相关的。实际上,知道大约99.8%的公司是中小型企业,对高水平的就业能力做出了非常显著的贡献,了解人员管理在这些组织中所扮演的角色,以及哪些是内部和外部因素对他们产生最大影响,这一点非常重要。目的:在本文中,我们调查内部和外部因素的小企业可能与一个更正式和结构化的人力资源管理相关。研究设计/方法学/方法通过人力资源管理的文献定义概念模型,并通过三个方法学步骤(探索性访谈;用德尔菲法对变量进行再调整;多元统计检验)。从对葡萄牙186家小型企业的调查中,我们通过结构方程模型测试了概念模型。结果/结论:分析表明,组织结构、管理和沟通风格、职业管理、组织灵活性、组织战略和国家文化等方面与更正式和结构化的人力资源管理做法和政策呈正相关。局限性/未来研究:由于其复杂性,无论是在概念分析层面还是在实证层面,本研究都存在一定的局限性,包括分析的维度和变量数量的复杂性,以及被检验模型的复杂性。更广泛的研究可能包括从员工那里收集数据。这种分析将允许从不同的角度来看待公司的程序,并将扩大本研究中不太详细的一些问题。
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引用次数: 1
Migrant workers and workforce integration: Challenges for managers in European companies 农民工与劳动力整合:欧洲企业管理者面临的挑战
IF 2.4 Pub Date : 2022-01-01 DOI: 10.5937/straman2200027v
M. Vasić, M. Duică, Nemanja Berber, N. Enukidze, Sergej Vasić, Lidija Weis
Background: In contemporary economies the migrant workforce is increasing around the world and represents a challenge both for domestic economies, companies and economic flows. The emergence of the European labor market highlighted a major lack of a qualified workforce and a rapid spread of migrant workers especially in the labor intensive economic sectors. In this perceptive, by striving to attract foreign workers with unique and complementary skills, knowledge, and ideas to the workplace, managers encounter many obstacles. Purpose: The purpose of this paper is to identify challenges managers in European companies face in the process of attracting and managing migrant workers. In this article, we analyze the impact of the migrant workforce on the internal labor market transformations and identifying the main managerial challenges for the European companies and management during the attracting, mobilizing and managing the migrant workers in economic system. Study design/methodology/approach: The authors evaluate both the existent assumptions in literature and conduct a systematic review of the managerial approaches in the field. A quantitative approach was employed. The data that contains responses from 1,127 managers from ten European countries, five EU and five non-EU member states, was collected between August 2021 and April 2022. Findings/conclusions: The main study results reveal that the most common obstacles and challenges that managers face occur in the process of recruitment, socialization and integration, training and development, workplace operations, and innovation. The study recommends a permanent focus of company management on these issues. It also lays the foundations for a theoretical framework that provides a better understanding of the significance of creating efficient and specific management policies for foreign workers based on employee diversity. Limitations/future research: The present study is limited in scope as the sample only includes managers from ten countries. Each research question can represent a broad enough basis for independent research, so this work opens up the possibility for numerous researches that can be treated as a continuation and expansion of the existing work.
背景:在当代经济体中,世界各地的移民劳动力正在增加,这对国内经济、公司和经济流动都是一个挑战。欧洲劳动力市场的出现突出了合格劳动力的严重缺乏和移徙工人的迅速扩散,特别是在劳动密集型经济部门。在这种看法下,通过努力吸引具有独特和互补技能、知识和想法的外国工人到工作场所,管理人员遇到了许多障碍。目的:本文的目的是确定欧洲公司的管理者在吸引和管理移民工人的过程中面临的挑战。在本文中,我们分析了外来劳动力对内部劳动力市场转型的影响,并确定了欧洲企业和管理层在经济体系中吸引、动员和管理外来劳动力时面临的主要管理挑战。研究设计/方法论/方法:作者评估了文献中现有的假设,并对该领域的管理方法进行了系统的回顾。采用了定量方法。这些数据是在2021年8月至2022年4月期间收集的,其中包括来自10个欧洲国家、5个欧盟成员国和5个非欧盟成员国的1127名管理人员的回复。研究结果/结论:主要研究结果表明,管理者面临的最常见的障碍和挑战发生在招聘、社会化与融合、培训与发展、工作场所运营和创新过程中。该研究建议公司管理层永久关注这些问题。它还为一个理论框架奠定了基础,该框架可以更好地理解基于员工多样性为外国工人制定有效和具体的管理政策的重要性。局限性/未来研究:本研究的范围有限,因为样本仅包括来自十个国家的管理人员。每个研究问题都可以代表一个足够广泛的独立研究基础,因此这项工作为许多研究开辟了可能性,这些研究可以被视为现有工作的延续和扩展。
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引用次数: 0
The role of teacher and organizational culture in school management 教师与组织文化在学校管理中的作用
IF 2.4 Pub Date : 2022-01-01 DOI: 10.5937/straman2200009j
Dinko Jukić
The paper discusses and analyses the importance of employees in the context of school management. The construct of organizational culture is observed using an interdisciplinary approach from the aspect of management, marketing, and educational sciences. The role of the employee as a key arbiter of organizational culture and promoter of the organization itself is discussed. The levels of school culture, its specifics, and functions in the context of a non-profit organization are presented. The role of employees is analysed from two aspects, the creation of corporate identity and the aspect of strengthening employee beliefs, and self-image, and emphasizes its importance for creating the identity of the organization, organizational culture, and climate. The analysis of the literature raised questions about the importance of employees in creating an organizational culture, but also in creating a corporate image and identity. Different approaches to the function of organizational culture, levels of school culture and types of school climate, school identity, and the role of management are considered. The place of employee satisfaction, employee identity and the creation of organizational culture are critically observed, and suggestions are given on how to improve school management. The concluding part emphasizes that employees are the most important resource of any organization and that satisfied employees create an open and positive organizational climate, create the identity of the organization, and provide better service.
本文讨论和分析了员工在学校管理中的重要性。组织文化的构建采用跨学科的方法,从管理、市场营销和教育科学的角度进行观察。讨论了员工作为组织文化的关键仲裁者和组织本身的推动者的作用。提出了学校文化的层次、特点和在非营利组织背景下的功能。从创造企业形象和强化员工信念、自我形象两个方面分析了员工的作用,强调了其对创造组织认同、组织文化、组织气候的重要性。对文献的分析提出了关于员工在创造组织文化方面的重要性的问题,而且在创造企业形象和身份方面也是如此。对组织文化的功能、学校文化的水平和学校气候的类型、学校认同和管理的作用的不同方法进行了考虑。批判性地观察了员工满意度、员工认同感和组织文化创造的位置,并对如何改进学校管理提出了建议。结论部分强调员工是任何组织最重要的资源,满意的员工创造了一个开放和积极的组织氛围,创造了组织的身份,并提供更好的服务。
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引用次数: 0
Key activities of digital business transformation process 数字化业务转型过程中的关键活动
IF 2.4 Pub Date : 2022-01-01 DOI: 10.5937/straman2200016u
Bogdan Ubiparipović, P. Matković, V. Pavlićević
Background: Digital transformation is by itself a fragmented area, due to different perspectives encountered in the literature. The research problem addressed in this paper is a general lack of consent on the content of digital transformation and the lack of a comprehensive framework for implementing digital transformation initiatives. Purpose: The aim of this paper is to identify distinct key activities of digital transformation through a systematic literature review, and in doing so contribute to defining the scope of digital transformation and the structure of digital transformation as a process. Study design/methodology/approach: This research was conducted by means of a systematic literature review, with the aim to ascertain the general structure of the digital transformation process through identification of its key activities. Finding/conclusions: A total of 19 items were identified as activities of digital transformation, which were subsequently distributed among the 6 distinct stages of the digital transformation process, in an effort to advance the understanding of the notion and the scope of digital transformation through clarification of its content. Limitations/future research: The results of this research should be instrumental for the future research aimed towards developing generic, universal guidelines for companies seeking to embark on digital business transformation journeys.
背景:数字化转型本身就是一个碎片化的领域,因为在文献中遇到了不同的观点。本文解决的研究问题是对数字化转型的内容普遍缺乏共识,以及缺乏实施数字化转型举措的全面框架。目的:本文的目的是通过系统的文献综述来识别数字化转型的不同关键活动,这样做有助于定义数字化转型的范围和数字化转型作为一个过程的结构。研究设计/方法/方法:本研究通过系统的文献综述进行,目的是通过识别其关键活动来确定数字化转型过程的总体结构。发现/结论:总共有19个项目被确定为数字化转型的活动,这些活动随后被分配到数字化转型过程的6个不同阶段,通过澄清其内容来促进对数字化转型概念和范围的理解。局限性/未来研究:本研究的结果应该有助于未来的研究,旨在为寻求开始数字化业务转型之旅的公司制定通用的、通用的指导方针。
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引用次数: 0
State employment centers in Russia: Assessment by service recipients 俄罗斯国家就业中心:服务对象评估
IF 2.4 Pub Date : 2022-01-01 DOI: 10.5937/straman2200016k
O. Korzhova, T. Stuken, T. Lapina
Background: Many countries spend up to 1% of GDP on implementing employment policies and assisting unemployed citizens, so it is important to assess the effectiveness of spending these funds. One of the Russian federal projects focuses on increasing the level of service recipients' satisfaction. The target indicator is 90.0% of satisfied recipients by the end of 2024. Purpose: This study aims to analyze the state of employment policy implementation in Russia. Study design/methodology/approach: The information base of the study is data of two questionnaire surveys of registered unemployed conducted in 2020-2021. In 2020, 4,800 unemployed people were interviewed in order to assess their satisfaction with the services received at the employment center. In 2021, 1,000 people from this number were re-interviewed in order to assess usefulness of the provided services. The survey evaluated several parameters, which influence the recipient's satisfaction with provided state employment services. Descriptive statistics methods were used to analyze the data. Finding/conclusions: The results show that over the past 3 years, respondents have noted positive changes in the work of state employment centers-expanding opportunities to receive services via the Internet, reducing queues in employment centers, increasing the availability of information about services. Also, the respondents rate usefulness of the received services for future quite highly employment. At the same time, low speed of service delivery, a large list of necessary documents, and insufficient customer orientation of employment centers staff are still being zones for development and improvement. Limitations/future research: The limitations of the study include a small number of existing studies on this problem, as well as the sample size. In further research, it is advisable to increase the number of unemployed interviewed in order to obtain more accurate and objective assessments of satisfaction with the services provided in employment centers.
背景:许多国家在实施就业政策和帮助失业公民方面的支出高达GDP的1%,因此评估这些资金支出的有效性非常重要。俄罗斯联邦项目的重点之一是提高服务对象的满意度。目标指标是到2024年底满意率达到90.0%。目的:本研究旨在分析俄罗斯就业政策的执行状况。研究设计/方法/方法:本研究的信息库为2020-2021年两次登记失业人员问卷调查数据。2020年,对4800名失业人员进行了访谈,以评估他们对就业中心服务的满意度。2021年,为了评估所提供服务的有用性,对其中的1000人进行了重新访谈。该调查评估了几个参数,这些参数会影响接受者对所提供的国家就业服务的满意度。采用描述性统计方法对数据进行分析。发现/结论:结果表明,在过去的3年里,受访者注意到国家就业中心的工作发生了积极的变化——扩大了通过互联网接受服务的机会,减少了就业中心的排队,增加了服务信息的可获得性。此外,受访者认为所接受的服务对未来就业的有用性相当高。同时,就业中心服务速度慢、所需文件多、工作人员客户导向不到位等问题仍是有待发展和完善的领域。局限性/未来研究:本研究的局限性包括现有的关于该问题的研究数量较少,以及样本量。在进一步的研究中,为了对就业中心提供的服务的满意度进行更准确和客观的评估,建议增加对失业人员的采访数量。
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引用次数: 0
Profitability management of tourism sector in AP Vojvodina AP伏伊伏丁那旅游部门的盈利管理
IF 2.4 Pub Date : 2022-01-01 DOI: 10.5937/straman2110004m
V. Mirović, Branimir Kalaš, N. Milenković, Jelena Andrašić
Tourism plays an increasingly important role in the economic flows of each country. Recognizing the tourist potential of AP Vojvodina is an important task for the creators of the economic policy of our country. In order to make a favourable tourism environment with quality tourist content and products, it is necessary for tourist entities to operate stably and successfully. The aim of this paper is to highlight the importance of financial performance of firms in tourism sector in terms of profitability. The subject of the paper is to analyse the effects of internal factors on profitability level of 3456 firms in tourism sector in AP Vojvodina for the period 2015-2019. The results of the analysis indicate that observed firms were profitable during the analysed period, where average ROA was 1.81% and average ROE was 3.4%. Empirical analysis shows that internal factors such as firm size, sales revenue, earnings before interest and taxes and financial stability have positive impact on profitability, while liquidity and debt negatively affect the profitability of firms in tourism sector.
旅游业在每个国家的经济流动中起着越来越重要的作用。认识到AP伏伊伏丁那的旅游潜力是我国经济政策制定者的重要任务。为了创造一个具有优质旅游内容和旅游产品的良好旅游环境,旅游主体必须稳定、成功地经营。本文的目的是强调在盈利能力方面的旅游部门的企业财务绩效的重要性。本文的主题是分析内部因素对AP伏伊伏丁那省旅游业3456家公司2015-2019年盈利水平的影响。分析结果表明,在分析期间,观察到的公司是盈利的,其中平均ROA为1.81%,平均ROE为3.4%。实证分析表明,企业规模、销售收入、息税前利润、金融稳定性等内部因素对旅游企业的盈利能力有正向影响,而流动性和债务对旅游企业的盈利能力有负向影响。
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引用次数: 3
The main growth strategies of telecommunication operators in the segment of SOHOs 电信运营商在soho市场的主要增长策略
IF 2.4 Pub Date : 2022-01-01 DOI: 10.5937/straman2200008f
A. Faganel, Igor Jecl, Arne Baruca
Digital transformation causes a comprehensive change of the company through the use or renewal of information and communication technologies with the aim of greater productivity, growth and competitiveness of the company. Digitization offers new business opportunities to companies, optimization of work processes and operations, more efficient operations, higher productivity, new ways of designing and operating business models, encouraging innovation and development, and new ways of promoting, communicating and connecting companies. Telecom operators are confronted with a choice between remaining a traditional telecommunications operator providing SOHO (small office/home office) businesses basic infrastructure services or switching to digital transformation. This study confirms that the SOHO market segment in the field of basic infrastructure of telecommunications services is saturated, that there is a potential for operators to offer additional services, and that customer loyalty is not related to the amount of implemented business solutions. Operators can thus build a business partnership in terms of mutual development and creating growth for all stakeholders in the process. The main guidelines of growth present a great opportunity for operators, arising from the challenges of SOHO businesses to switch to the process of digital transformation. Therefore, operators have to be prepared; the main guidelines of growth are conditioned by adjusting their strategic goals, redefining business processes, upgrading technology, raising the level of business relationship and developing a partner ecosystem.
数字化转型通过使用或更新信息和通信技术,使公司发生全面的变化,以提高公司的生产力、增长和竞争力。数字化为企业提供了新的商业机会,优化了工作流程和运营,提高了运营效率,提高了生产率,为商业模式的设计和运营提供了新的方式,鼓励了创新和发展,为企业的推广、沟通和联系提供了新的方式。电信运营商面临着选择,是继续作为传统电信运营商提供SOHO(小型办公室/家庭办公室)业务的基本基础设施服务,还是转向数字化转型。本研究证实,电信服务基础设施领域的SOHO细分市场已经饱和,运营商有可能提供额外的服务,客户忠诚度与实施业务解决方案的数量无关。因此,运营商可以在共同发展的基础上建立业务伙伴关系,并在此过程中为所有利益相关者创造增长。增长的主要指导方针为运营商提供了一个巨大的机会,来自SOHO业务转向数字化转型过程的挑战。因此,操作人员必须做好准备;增长的主要指导方针是调整战略目标、重新定义业务流程、升级技术、提高业务关系水平和发展合作伙伴生态系统。
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引用次数: 0
Exploring direct and non-linear effects of entrepreneurial orientation and its dimensions on firm performance in a small, open, transitional economy 探索在小型、开放、转型经济中,创业导向及其维度对企业绩效的直接和非线性影响
IF 2.4 Pub Date : 2022-01-01 DOI: 10.5937/straman2200013m
Milovanović Morić
Background: The relationship between entrepreneurial orientation (EO) and small firm performance has been extensively researched over the last couple of decades. However, the scientific community still does not have a unanimous view regarding non-linear relationships between EO and performance, especially when adding separate EO dimensions. Purpose: This paper explores the non-linear relationship between EO, observed as a unidimensional and multidimensional construct, and small business performance within a small, open, and transitional economy. Moderation effects of environmental turbulence on both direct and non-linear EO-performance relationships have been explored, as well. Study design/methodology/approach: Hierarchical regression analysis was used to test the research hypothesis on the data collected from 109 Montenegrin SMEs. Finding/conclusions: Results reveal that EO has a direct and inverted U-shaped non-linear relationship with small firm performance. Innovativeness and proactiveness have a direct positive effect on small firm performance. Risk-taking and autonomy have an inverted U-shaped non-linear relationship with small firm performance. Environmental turbulence does not positively moderate direct nor non-linear relationship between EO and small firm performance. Limitations/future research: Limitations refer to the relatively small dataset which may affect the strength of the result. Specific national institutional and cultural setting could also influence the findings. Information was gathered from the owners and managers of the observed firms which limited the ability to gather more diverse information from other stakeholders. Research focused on only one moderator explaining the non-linear relationship between EO and small firm performance. Therefore, future research should focus on conducting a multi-country analysis with larger data sets to strengthen the external validity of the present study, and should adopt a multi-level perspective in investigating the role of interrelations among EO dimensions in explaining performance variations. Future studies should continue testing the effects of other moderators in explaining the non-linear relationship between EO and firm performance, especially within a longitudinal context.
背景:在过去的几十年里,创业取向(EO)和小企业绩效之间的关系得到了广泛的研究。然而,对于绩效与绩效之间的非线性关系,特别是在增加单独的绩效维度时,科学界仍然没有一致的看法。目的:本文探讨了在小型、开放和转型经济中,作为一种单维和多维结构的经济绩效与小企业绩效之间的非线性关系。此外,还探讨了环境湍流对直接和非线性eo -绩效关系的调节作用。研究设计/方法/方法:采用层次回归分析对109家黑山中小企业的数据进行研究假设的检验。发现/结论:研究结果表明,企业绩效与小企业绩效之间存在直接的倒u型非线性关系。创新和主动性对小企业绩效有直接的正向影响。风险承担和自主性与小企业绩效呈倒u型非线性关系。环境动荡对企业绩效与小企业绩效之间的直接或非线性关系没有正向调节作用。局限性/未来研究:局限性是指相对较小的数据集,这可能会影响结果的强度。具体的国家体制和文化环境也可能影响研究结果。信息是从被观察公司的所有者和经理那里收集的,这限制了从其他利益相关者那里收集更多样化信息的能力。研究只集中在一个调节因素上,解释了EO与小企业绩效之间的非线性关系。因此,未来的研究应侧重于使用更大的数据集进行多国分析,以增强本研究的外部有效性,并应采用多层次的视角来研究绩效维度之间的相互关系在解释绩效变化中的作用。未来的研究应该继续测试其他调节因子在解释企业绩效与企业绩效之间的非线性关系中的作用,特别是在纵向背景下。
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引用次数: 5
Strategy Processes and Practices 策略、过程和实践
IF 2.4 Pub Date : 2021-08-19 DOI: 10.1093/oso/9780190090883.003.0028
Robert A. Burgelman, S. Floyd, T. Laamanen, Saku Mantere, E. Vaara, R. Whittington
Strategy process research has yielded a richer understanding of the emergence of strategies from throughout the organization and over extended periods of time; strategy-as-practice research has helped us understand the range of actors involved in strategy and the tools they draw on in their strategy work. The purpose of this chapter is to encourage research that combines insights from these two traditions. First, the chapter offers brief overviews of process and practice research. Then, the chapter reviews the most recent work from 2018 onward. Most of the text, however, goes to discussing future research that combines process and practice perspectives and that focuses on four themes: temporality and spatiality, actors and agency, cognition and emotionality, and language and meaning. These themes are woven together by two “red threads”—strategy digitalization and strategy inclusion—that we expect will have significant impact on strategy formation.
战略过程研究对整个组织和长期战略的出现产生了更丰富的理解;战略作为实践的研究帮助我们了解了参与战略的行为者的范围,以及他们在战略工作中使用的工具。本章的目的是鼓励结合这两种传统的见解的研究。首先,本章简要概述了研究的过程和实践。然后,本章回顾了2018年以来的最新工作。然而,本文的大部分内容是讨论结合过程和实践视角的未来研究,重点关注四个主题:时间性和空间性、行动者和代理、认知和情感、语言和意义。这些主题由两条“红线”——战略数字化和战略包容性——编织在一起,我们预计这将对战略形成产生重大影响。
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引用次数: 3
Competitive Advantage = Strategy, Reboot 竞争优势=战略,重新启动
IF 2.4 Pub Date : 2021-08-19 DOI: 10.1093/oso/9780190090883.003.0014
Rodolphe Durand
This chapter takes stock of prior works on competitive advantage, a root concept for the strategy field. It offers key definitional elements and rationales that associate competitive advantage with superior performance, as well as existing criticisms of the notion and its empirical evidence. The last section opens new avenues for defining competitive advantage and enriching its relationships to performance. They pertain to the connection with other relevant literatures (e.g., on competition and market categories), the broadening of what (superior) performance means, and the mobilization of new methods.
本章对竞争优势这一战略领域的基本概念进行了综述。它提供了将竞争优势与卓越绩效联系起来的关键定义要素和基本原理,以及对这一概念及其经验证据的现有批评。最后一部分为定义竞争优势和丰富其与绩效的关系开辟了新的途径。它们涉及与其他相关文献(例如,关于竞争和市场类别)的联系,扩大(优越)绩效的含义,以及动员新方法。
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引用次数: 0
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Strategic Management
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