Most recently, the concept of business documents has started to play double role. On one hand, a business document (word processing text or calculation sheet) can be used as specification tool, on the other hand the business document is an immanent constituent of business processes, thereby essential component of business information systems. The recent tendency is that the majority of documents and their contents within business information systems remain in semi-structured format and a lesser part of documents is transformed into schemas of structured databases. In order to keep the emerging situation in hand, we suggest the creation (1) a theoretical framework for modeling business Information Systems and (2) a design method for practical application based on the theoretical model that provides the structuring principles. The modeling approach that focuses on documents and their interrelationships with business processes assists in perceiving the activities of modern information systems.
{"title":"Formal approach to modeling of modern information systems","authors":"B. Molnár, A. Benczúr, András Béleczki","doi":"10.12821/IJISPM040404","DOIUrl":"https://doi.org/10.12821/IJISPM040404","url":null,"abstract":"Most recently, the concept of business documents has started to play double role. On one hand, a business document (word processing text or calculation sheet) can be used as specification tool, on the other hand the business document is an immanent constituent of business processes, thereby essential component of business information systems. The recent tendency is that the majority of documents and their contents within business information systems remain in semi-structured format and a lesser part of documents is transformed into schemas of structured databases. In order to keep the emerging situation in hand, we suggest the creation (1) a theoretical framework for modeling business Information Systems and (2) a design method for practical application based on the theoretical model that provides the structuring principles. The modeling approach that focuses on documents and their interrelationships with business processes assists in perceiving the activities of modern information systems.","PeriodicalId":43984,"journal":{"name":"IJISPM-International Journal of Information Systems and Project Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2022-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47866602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Y. Zidane, Agnar Johansen, Bassam A. Hussein, B. Andersen
The paper focuses on the development of the ex-post conceptual holistic framework for Project Evaluation on Strategic, Tactical and Operational Levels, the PESTOL model, by reviewing different definitions of project success and/or failure and combining the findings with the logic framework. The model reflects the project life cycle by considering all project phases, such as identification and conception. To demonstrate the relevance of the developed model, the authors applied it to a project case, the Algerian East–West Highway megaproject. The project has attracted media attention and a number of media discussions of the project have been limited to the completion of the project in a short-term perspective. In this regard, the discussions have been notably associated with delays and expenditures coming in over budget, referring to project efficiency. One reason for the media focus on these aspects alone is that they can easily be measured. The relevance of the project and its effects - whether it attains its goals and objectives measured in terms of effectiveness, including impact and sustainability - can only be verified at a later stage, after the project has delivered its results. These are much broader aspects and are therefore difficult to measure.
{"title":"PESTOL - Framework for «Project Evaluation on Strategic, Tactical and Operational Levels»","authors":"Y. Zidane, Agnar Johansen, Bassam A. Hussein, B. Andersen","doi":"10.12821/ijispm040302","DOIUrl":"https://doi.org/10.12821/ijispm040302","url":null,"abstract":"The paper focuses on the development of the ex-post conceptual holistic framework for Project Evaluation on Strategic, Tactical and Operational Levels, the PESTOL model, by reviewing different definitions of project success and/or failure and combining the findings with the logic framework. The model reflects the project life cycle by considering all project phases, such as identification and conception. To demonstrate the relevance of the developed model, the authors applied it to a project case, the Algerian East–West Highway megaproject. The project has attracted media attention and a number of media discussions of the project have been limited to the completion of the project in a short-term perspective. In this regard, the discussions have been notably associated with delays and expenditures coming in over budget, referring to project efficiency. One reason for the media focus on these aspects alone is that they can easily be measured. The relevance of the project and its effects - whether it attains its goals and objectives measured in terms of effectiveness, including impact and sustainability - can only be verified at a later stage, after the project has delivered its results. These are much broader aspects and are therefore difficult to measure.","PeriodicalId":43984,"journal":{"name":"IJISPM-International Journal of Information Systems and Project Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2022-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45874975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sustainability is one of the most important challenges of our time. Companies are integrating sustainability in their marketing, communication and their actions. Sustainability has more recently also been linked to project management. The logic behind this link is that sustainability needs change and projects are realizing change. Several studies explored how the concept of sustainability impact project management. The research project reported in this paper elaborates on these works by studying how sustainability affects project success. Project managers, logically, strive for project success and considering sustainability may influence this success. Based upon a review of relevant literature, the paper develops a conceptual model that provides a more detailed understanding of how considering different dimensions of sustainability may affect the individual criteria of project success. The study also provides a conceptual mapping of the different relationships between dimensions of sustainability and criteria of project success. This mapping shows that the most positive relationships are expected for the relationship between sustainability and the success criteria stakeholder satisfaction, future readiness and controlled project execution. The expected relationship between considering sustainability and completing the project on schedule and within budget is uncertain.
{"title":"Exploring the relationship between sustainability and project success - conceptual model and expected relationships","authors":"Gilbert Silvius, R. Schipper","doi":"10.12821/IJISPM40301","DOIUrl":"https://doi.org/10.12821/IJISPM40301","url":null,"abstract":"Sustainability is one of the most important challenges of our time. Companies are integrating sustainability in their marketing, communication and their actions. Sustainability has more recently also been linked to project management. The logic behind this link is that sustainability needs change and projects are realizing change. Several studies explored how the concept of sustainability impact project management. The research project reported in this paper elaborates on these works by studying how sustainability affects project success. Project managers, logically, strive for project success and considering sustainability may influence this success. Based upon a review of relevant literature, the paper develops a conceptual model that provides a more detailed understanding of how considering different dimensions of sustainability may affect the individual criteria of project success. The study also provides a conceptual mapping of the different relationships between dimensions of sustainability and criteria of project success. This mapping shows that the most positive relationships are expected for the relationship between sustainability and the success criteria stakeholder satisfaction, future readiness and controlled project execution. The expected relationship between considering sustainability and completing the project on schedule and within budget is uncertain.","PeriodicalId":43984,"journal":{"name":"IJISPM-International Journal of Information Systems and Project Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2022-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41812954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lean Management is a standard production mode that has been familiar to production organizations for several decades. To date, however, academic literature has presented surprisingly little information about the application of Lean Management in Information Technology (IT) organizations, or what is called Lean IT. Drawing upon an empirical qualitative case study of the IT departments of two multinational companies, in this paper we identify change management lessons learned for Lean IT implementations, as well as seven characteristics of a corresponding change management approach. As an extension of our work, researchers should validate and expand our initial findings, preferably in a quantitative setting.
{"title":"Change management lessons learned for Lean IT implementations","authors":"Jörn Kobus, M. Westner, Susanne Strahringer","doi":"10.12821/IJISPM050103","DOIUrl":"https://doi.org/10.12821/IJISPM050103","url":null,"abstract":"Lean Management is a standard production mode that has been familiar to production organizations for several decades. To date, however, academic literature has presented surprisingly little information about the application of Lean Management in Information Technology (IT) organizations, or what is called Lean IT. Drawing upon an empirical qualitative case study of the IT departments of two multinational companies, in this paper we identify change management lessons learned for Lean IT implementations, as well as seven characteristics of a corresponding change management approach. As an extension of our work, researchers should validate and expand our initial findings, preferably in a quantitative setting.","PeriodicalId":43984,"journal":{"name":"IJISPM-International Journal of Information Systems and Project Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2022-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48983597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
P. Parviainen, Maarit Tihinen, J. Kääriäinen, Susanna Teppola
Digitalization has been identified as one of the major trends changing society and business. Digitalization causes changes for companies due to the adoption of digital technologies in the organization or in the operation environment. This paper discusses digitalization from the viewpoint of diverse case studies carried out to collect data from several companies, and a literature study to complement the data. This paper describes the first version of the digital transformation model, derived from synthesis of these industrial cases, explaining a starting point for a systematic approach to tackle digital transformation. The model is aimed to help companies systematically handle the changes associated with digitalization. The model consists of four main steps, starting with positioning the company in digitalization and defining goals for the company, and then analyzing the company’s current state with respect to digitalization goals. Next, a roadmap for reaching the goals is defined and implemented in the company. These steps are iterative and can be repeated several times. Although company situations vary, these steps will help to systematically approach digitalization and to take the steps necessary to benefit from it.
{"title":"Tackling the digitalization challenge: how to benefit from digitalization in practice","authors":"P. Parviainen, Maarit Tihinen, J. Kääriäinen, Susanna Teppola","doi":"10.12821/IJISPM050104","DOIUrl":"https://doi.org/10.12821/IJISPM050104","url":null,"abstract":"Digitalization has been identified as one of the major trends changing society and business. Digitalization causes changes for companies due to the adoption of digital technologies in the organization or in the operation environment. This paper discusses digitalization from the viewpoint of diverse case studies carried out to collect data from several companies, and a literature study to complement the data. This paper describes the first version of the digital transformation model, derived from synthesis of these industrial cases, explaining a starting point for a systematic approach to tackle digital transformation. The model is aimed to help companies systematically handle the changes associated with digitalization. The model consists of four main steps, starting with positioning the company in digitalization and defining goals for the company, and then analyzing the company’s current state with respect to digitalization goals. Next, a roadmap for reaching the goals is defined and implemented in the company. These steps are iterative and can be repeated several times. Although company situations vary, these steps will help to systematically approach digitalization and to take the steps necessary to benefit from it.","PeriodicalId":43984,"journal":{"name":"IJISPM-International Journal of Information Systems and Project Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2022-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41966801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
José Ramón San Cristóbal Mateo, Emma Diaz Ruiz de Navamuel, María Antonia González Villa
Numerous contemporary problems that project managers face can be considered as unstructured decision problems, characterized by multiple actors and perspectives, incommensurable and/or conflicting objectives, and important intangibles. This work environment demands that project managers to possess not only hard skills but also soft skills with the ability to take a management perspective and, above all, develop real leadership capabilities. In this paper, is presented a family of problem structured methods for decision support, aimed at assisting project managers in tackling complex problems. Problem structured methods are a family of soft operations research methods for decision support that assist groups of diverse composition to agree on a problem focus and make commitments to consequential action. Project management programs are challenged to implement these methodologies in such a way that it is organized around the key competences that a project manager needs in order to be more effective, work efficiently as members of interdisciplinary teams and successfully execute even a small project.
{"title":"Are project managers ready for the 21th challenges? A review of problem structuring methods for decision support","authors":"José Ramón San Cristóbal Mateo, Emma Diaz Ruiz de Navamuel, María Antonia González Villa","doi":"10.12821/ijispm050203","DOIUrl":"https://doi.org/10.12821/ijispm050203","url":null,"abstract":"Numerous contemporary problems that project managers face can be considered as unstructured decision problems, characterized by multiple actors and perspectives, incommensurable and/or conflicting objectives, and important intangibles. This work environment demands that project managers to possess not only hard skills but also soft skills with the ability to take a management perspective and, above all, develop real leadership capabilities. In this paper, is presented a family of problem structured methods for decision support, aimed at assisting project managers in tackling complex problems. Problem structured methods are a family of soft operations research methods for decision support that assist groups of diverse composition to agree on a problem focus and make commitments to consequential action. Project management programs are challenged to implement these methodologies in such a way that it is organized around the key competences that a project manager needs in order to be more effective, work efficiently as members of interdisciplinary teams and successfully execute even a small project.","PeriodicalId":43984,"journal":{"name":"IJISPM-International Journal of Information Systems and Project Management","volume":"1 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2022-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66324580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Micro and Small Enterprises (MSEs) require the right Organizational Information and Communication Technology Infrastructure (OICTI) to provide them with the essential functionalities to support their business processes. In order to have the right OICTI, MSEs are expected to make huge investments in financial and human resources, to purchase, deploy and maintain Information and Communications Technologies (ICTs). Cloud Computing Services (CCS) avail OICTI, for a fraction of the resources required to own private ICT infrastructure. The purpose of this study was to assess the fit between the MSEs’ OICTI needs and the information processing capabilities of CCS and how this fit influences CCS adoption in the Kenyan MSEs. The research was quantitative in nature, in which, a theory-based model grounded on the task technology fit, organization information processing and technology-organization-environment theories, was developed and validated. Study findings suggest strong correlations between MSEs’ tasks and CCS and between MSEs’ information processing needs and CCS information processing capabilities. Other factors identified as influencing CCS procurement are affordability and the relationship between the CCS providers and the MSEs. The study contributes to the academic literature on technology adoption in MSEs by showing that there exists a multidimensional fit between CCS and MSEs’ OICTI requirements.
{"title":"Use of cloud computing services in micro and small enterprises: a fit perspective","authors":"P. K. Wamuyu","doi":"10.12821/ijispm050204","DOIUrl":"https://doi.org/10.12821/ijispm050204","url":null,"abstract":"Micro and Small Enterprises (MSEs) require the right Organizational Information and Communication Technology Infrastructure (OICTI) to provide them with the essential functionalities to support their business processes. In order to have the right OICTI, MSEs are expected to make huge investments in financial and human resources, to purchase, deploy and maintain Information and Communications Technologies (ICTs). Cloud Computing Services (CCS) avail OICTI, for a fraction of the resources required to own private ICT infrastructure. The purpose of this study was to assess the fit between the MSEs’ OICTI needs and the information processing capabilities of CCS and how this fit influences CCS adoption in the Kenyan MSEs. The research was quantitative in nature, in which, a theory-based model grounded on the task technology fit, organization information processing and technology-organization-environment theories, was developed and validated. Study findings suggest strong correlations between MSEs’ tasks and CCS and between MSEs’ information processing needs and CCS information processing capabilities. Other factors identified as influencing CCS procurement are affordability and the relationship between the CCS providers and the MSEs. The study contributes to the academic literature on technology adoption in MSEs by showing that there exists a multidimensional fit between CCS and MSEs’ OICTI requirements.","PeriodicalId":43984,"journal":{"name":"IJISPM-International Journal of Information Systems and Project Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2022-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42982747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Currently, internal IT organizations use outsourcing and offshore arrangements to achieve cost savings and gain access to new capabilities. It was found that suppliers’ personnel at the operational level can face challenges with internalizing their operations based on the agreed outsourcing practices and transferred responsibilities. This study gives voice to the supplier and studies the impact of offshore outsourcing operation development activities. The internal IT unit from Nokia Devices selectively outsourced global IT service activities and responsibilities to the IT supplier. The outsourced activities were implemented by offshore centers in India and China. It was found that the global selective outsourcing environment (GSOE) did not provide a solution to all of their expectations, and new unexpected challenges occurred. Several practices, communication and information sharing, and behavior-related lessons learned items were identified. It was found that the GSOE operation needs to be developed and implemented in an agile and incremental manner, instead of a singular implementation approach. Also, the globally distributed teams’ group dynamics critically impacted on the teams’ ability to work. The lessons learned items and recommendations can be utilized by other companies during their mode-of-operation development.
{"title":"Developing offshore outsourcing practices in a global selective outsourcing environment – the IT supplier’s viewpoint","authors":"Anne-Maarit Majanoja, Linnéa Linko, V. Leppänen","doi":"10.12821/ijispm050102","DOIUrl":"https://doi.org/10.12821/ijispm050102","url":null,"abstract":"Currently, internal IT organizations use outsourcing and offshore arrangements to achieve cost savings and gain access to new capabilities. It was found that suppliers’ personnel at the operational level can face challenges with internalizing their operations based on the agreed outsourcing practices and transferred responsibilities. This study gives voice to the supplier and studies the impact of offshore outsourcing operation development activities. The internal IT unit from Nokia Devices selectively outsourced global IT service activities and responsibilities to the IT supplier. The outsourced activities were implemented by offshore centers in India and China. It was found that the global selective outsourcing environment (GSOE) did not provide a solution to all of their expectations, and new unexpected challenges occurred. Several practices, communication and information sharing, and behavior-related lessons learned items were identified. It was found that the GSOE operation needs to be developed and implemented in an agile and incremental manner, instead of a singular implementation approach. Also, the globally distributed teams’ group dynamics critically impacted on the teams’ ability to work. The lessons learned items and recommendations can be utilized by other companies during their mode-of-operation development.","PeriodicalId":43984,"journal":{"name":"IJISPM-International Journal of Information Systems and Project Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2022-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46495691","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Business intelligence systems (BISs) refer to a wide range of technologies and applications useful for retrieving and analyzing a large amount of information with the goal to generate knowledge useful for making effective business decision. In order to investigate adoption of BISs in companies, we propose a model based on the technology acceptance model (TAM) that is expanded by variables representing the concept of a project management maturity (PMM). The survey on the sample of USA companies has been conducted with the chief information officer (CIO) as the main informant. A structural equation model has been developed in order to test the research model. Results indicate that TAM expanded with the notion of PMM is useful in increasing understanding of BISs adoption in companies.
{"title":"An extension of the technology acceptance model for business intelligence systems: project management maturity perspective","authors":"M. P. Bach, J. Zoroja, A. Celjo","doi":"10.12821/IJISPM050201","DOIUrl":"https://doi.org/10.12821/IJISPM050201","url":null,"abstract":"Business intelligence systems (BISs) refer to a wide range of technologies and applications useful for retrieving and analyzing a large amount of information with the goal to generate knowledge useful for making effective business decision. In order to investigate adoption of BISs in companies, we propose a model based on the technology acceptance model (TAM) that is expanded by variables representing the concept of a project management maturity (PMM). The survey on the sample of USA companies has been conducted with the chief information officer (CIO) as the main informant. A structural equation model has been developed in order to test the research model. Results indicate that TAM expanded with the notion of PMM is useful in increasing understanding of BISs adoption in companies.","PeriodicalId":43984,"journal":{"name":"IJISPM-International Journal of Information Systems and Project Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2022-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42129196","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The adoption of self-service technology (SST) has been well researched in consumer contexts but, despite the existing body of work, few studies have investigated in detail the specific determinants for user satisfaction in a corporate context. This study attempts to address this deficit. The goal of our work is to examine employees’ perception of SST. To do this, four dimensions of the SSTQUAL quality scale (namely (a) functionality; (b) security; (c) design and (d) customization) were adapted to collect data from 182 knowledge workers in a financial services multi-national organization. The findings lead to the following insights. First respondents believe that SSTs can perform the task required in a timely and straightforward manner. They also feel that transactions are safe and secure. However, we learned that, although essential to user satisfaction, respondents have concerns regarding the design and customization of the technology. They believe that the technology employed is not user centric. Furthermore, respondents are not pleased with the layouts or aesthetics of the technology and they feel that the features are not personalized for their specific requirements. The study is important for many reasons. First, it expands the discussion on SST adoption by focusing on the corporate context thus contributing to the body of knowledge in the domain. Second, it captures and analyses real world empirical data and helps bridge the gap between theory and practice. Finally, the findings can help service providers to create effective user driven solutions.
{"title":"The rise of the prosumer: an analysis of self-service technology adoption in a corporate context","authors":"Eoghan Considine","doi":"10.12821/ijispm050202","DOIUrl":"https://doi.org/10.12821/ijispm050202","url":null,"abstract":"The adoption of self-service technology (SST) has been well researched in consumer contexts but, despite the existing body of work, few studies have investigated in detail the specific determinants for user satisfaction in a corporate context. This study attempts to address this deficit. The goal of our work is to examine employees’ perception of SST. To do this, four dimensions of the SSTQUAL quality scale (namely (a) functionality; (b) security; (c) design and (d) customization) were adapted to collect data from 182 knowledge workers in a financial services multi-national organization. The findings lead to the following insights. First respondents believe that SSTs can perform the task required in a timely and straightforward manner. They also feel that transactions are safe and secure. However, we learned that, although essential to user satisfaction, respondents have concerns regarding the design and customization of the technology. They believe that the technology employed is not user centric. Furthermore, respondents are not pleased with the layouts or aesthetics of the technology and they feel that the features are not personalized for their specific requirements. The study is important for many reasons. First, it expands the discussion on SST adoption by focusing on the corporate context thus contributing to the body of knowledge in the domain. Second, it captures and analyses real world empirical data and helps bridge the gap between theory and practice. Finally, the findings can help service providers to create effective user driven solutions.","PeriodicalId":43984,"journal":{"name":"IJISPM-International Journal of Information Systems and Project Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2022-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45084942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：