Pub Date : 2023-08-18DOI: 10.1177/14614448231191776
Aisha Powell, Dana Williams-Johnson
Despite newer media technologies alleviating barriers of entry for marginalized groups, media still fails to address White supremacy at large. The live-streaming service Twitch banned one of its top streamers Hasan Piker in December 2021 for using the word “cracker” during a stream. Despite the myriad of complaints from women, people of color, LGBT +, and people with physical disabilities about targeted harassment they received on the platform, Twitch has taken little to no action on to ban those attacks. Utilizing critical whiteness and white framing theory, this study reviewed the discourse of Twitch influencers, who created YouTube reaction videos about the ban. All three of the influencers used rhetoric that sustained White supremacy like downplaying the impact of systemic racism, victimizing White men, and calling for freedom of hate speech. The implications of this study outline how the policing of hate speech can facilitate White supremacy on platforms.
{"title":"“You dumb cracker b*tch”: The legitimizing of White supremacy during a Twitch ban of HasanAbi","authors":"Aisha Powell, Dana Williams-Johnson","doi":"10.1177/14614448231191776","DOIUrl":"https://doi.org/10.1177/14614448231191776","url":null,"abstract":"Despite newer media technologies alleviating barriers of entry for marginalized groups, media still fails to address White supremacy at large. The live-streaming service Twitch banned one of its top streamers Hasan Piker in December 2021 for using the word “cracker” during a stream. Despite the myriad of complaints from women, people of color, LGBT +, and people with physical disabilities about targeted harassment they received on the platform, Twitch has taken little to no action on to ban those attacks. Utilizing critical whiteness and white framing theory, this study reviewed the discourse of Twitch influencers, who created YouTube reaction videos about the ban. All three of the influencers used rhetoric that sustained White supremacy like downplaying the impact of systemic racism, victimizing White men, and calling for freedom of hate speech. The implications of this study outline how the policing of hate speech can facilitate White supremacy on platforms.","PeriodicalId":443328,"journal":{"name":"New Media & Society","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124273850","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-14DOI: 10.1177/14614448231186800
Anthony McCosker, Peter Kamstra, Jane Farmer
Covid-19 deepened the need for digital-based support for people experiencing mental ill-health. Discussion platforms have long filled gaps in health service provision and access, offering peer-based support usually maintained by a mix of professional and volunteer peer moderators. Even on dedicated support platforms, however, mental health content poses difficulties for human and machine moderation. While automated systems are considered essential for maintaining safety, research is lagging in understanding how human and machine moderation interacts when addressing mental health content. Working with three digital mental health services, we examine the interaction between human and automated moderation of discussion platforms, contrasting ‘reactive’ and ‘adaptive’ moderation practices. Presenting ways forward for improving digital mental health services, we argue that an integrated ‘adaptive logic of care’ can help manage the interaction between human and machine moderators as they address a tacit ‘risk matrix’ when dealing with sensitive mental health content.
{"title":"Moderating mental health: Addressing the human–machine alignment problem through an adaptive logic of care","authors":"Anthony McCosker, Peter Kamstra, Jane Farmer","doi":"10.1177/14614448231186800","DOIUrl":"https://doi.org/10.1177/14614448231186800","url":null,"abstract":"Covid-19 deepened the need for digital-based support for people experiencing mental ill-health. Discussion platforms have long filled gaps in health service provision and access, offering peer-based support usually maintained by a mix of professional and volunteer peer moderators. Even on dedicated support platforms, however, mental health content poses difficulties for human and machine moderation. While automated systems are considered essential for maintaining safety, research is lagging in understanding how human and machine moderation interacts when addressing mental health content. Working with three digital mental health services, we examine the interaction between human and automated moderation of discussion platforms, contrasting ‘reactive’ and ‘adaptive’ moderation practices. Presenting ways forward for improving digital mental health services, we argue that an integrated ‘adaptive logic of care’ can help manage the interaction between human and machine moderators as they address a tacit ‘risk matrix’ when dealing with sensitive mental health content.","PeriodicalId":443328,"journal":{"name":"New Media & Society","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127751822","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-10DOI: 10.1177/14614448231188935
Sarah Devos, L. Schreurs, S. Eggermont, Laura Vandenbosch
Social media abound with successful portrayals in nearly every life domain (e.g. appearance, social life). Many researchers have expressed concerns about such portrayals, claiming that they might be detrimental to adolescents’ self-development. More specifically, continuous exposure to successful portrayals on social media may encourage adolescents to perceive these portrayals as standards to meet, which might evoke feelings of discrepancy (i.e. the feeling of falling short of important standards). The results of a three-wave longitudinal study ( N = 1032, Mage = 14.55, SD = 1.65) revealed that exposure to different types of successful portrayals on social media (i.e. attractive appearance and a perfect life) does not relate to feelings of discrepancy over time, and vice versa at a within-person level. Yet, between-person associations were present for both types of successful portrayals with feelings of discrepancy. Hence, our findings stress the importance of taking into account both between- and within-person relations when examining social media effects.
{"title":"Go big or go home: Examining the longitudinal relations between exposure to successful portrayals on social media and adolescents’ feelings of discrepancy","authors":"Sarah Devos, L. Schreurs, S. Eggermont, Laura Vandenbosch","doi":"10.1177/14614448231188935","DOIUrl":"https://doi.org/10.1177/14614448231188935","url":null,"abstract":"Social media abound with successful portrayals in nearly every life domain (e.g. appearance, social life). Many researchers have expressed concerns about such portrayals, claiming that they might be detrimental to adolescents’ self-development. More specifically, continuous exposure to successful portrayals on social media may encourage adolescents to perceive these portrayals as standards to meet, which might evoke feelings of discrepancy (i.e. the feeling of falling short of important standards). The results of a three-wave longitudinal study ( N = 1032, Mage = 14.55, SD = 1.65) revealed that exposure to different types of successful portrayals on social media (i.e. attractive appearance and a perfect life) does not relate to feelings of discrepancy over time, and vice versa at a within-person level. Yet, between-person associations were present for both types of successful portrayals with feelings of discrepancy. Hence, our findings stress the importance of taking into account both between- and within-person relations when examining social media effects.","PeriodicalId":443328,"journal":{"name":"New Media & Society","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115156232","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-08DOI: 10.1177/14614448231190901
Andrea Stockinger, Svenja Schäfer, S. Lecheler
Professional content moderators are responsible for limiting the negative effects of online discussions on news platforms and social media. However, little is known about how they adjust to platform and company moderation strategies while viewing and dealing with uncivil comments. Using qualitative interviews ( N = 18), this study examines which types of comments professional moderators classify as actionable, which (automated) strategies they use to moderate them, and how these perceptions and strategies differ between organizations, platforms, and individuals. Our results show that moderators divide content requiring intervention into clearly problematic and “gray area” comments. They (automatically) delete clear cases but use interactive or motivational moderation techniques for “gray areas.” While moderators crave more advanced technologies, they deem them incapable of addressing context-heavy comments. These findings highlight the need for nuanced regulations, emphasize the crucial role of moderators in shaping public discourse, and offer practical implications for (semi-)automated content moderation strategies.
{"title":"Navigating the gray areas of content moderation: Professional moderators’ perspectives on uncivil user comments and the role of (AI-based) technological tools","authors":"Andrea Stockinger, Svenja Schäfer, S. Lecheler","doi":"10.1177/14614448231190901","DOIUrl":"https://doi.org/10.1177/14614448231190901","url":null,"abstract":"Professional content moderators are responsible for limiting the negative effects of online discussions on news platforms and social media. However, little is known about how they adjust to platform and company moderation strategies while viewing and dealing with uncivil comments. Using qualitative interviews ( N = 18), this study examines which types of comments professional moderators classify as actionable, which (automated) strategies they use to moderate them, and how these perceptions and strategies differ between organizations, platforms, and individuals. Our results show that moderators divide content requiring intervention into clearly problematic and “gray area” comments. They (automatically) delete clear cases but use interactive or motivational moderation techniques for “gray areas.” While moderators crave more advanced technologies, they deem them incapable of addressing context-heavy comments. These findings highlight the need for nuanced regulations, emphasize the crucial role of moderators in shaping public discourse, and offer practical implications for (semi-)automated content moderation strategies.","PeriodicalId":443328,"journal":{"name":"New Media & Society","volume":"90 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116587368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-08DOI: 10.1177/14614448231189800
C. Rathnayake, D. Suthers
This study proposes a framework for examining hashtagged content on social media, which captures how specific issue frames (i.e. hashtags) contribute to navigable structures. We introduce ‘interwoven multimodal discourse’ as a pluralist alternative to the widely applied unitary approach in which trending hashtags serve as primary sites of analysis. The study argues that ‘interweaving’ of social media discourse takes place through practices such as hashtag colocation, which result in ambient and navigable structures. Analysis of hashtag colocation networks can serve as an approach for mapping ambient affiliations accessible through such structures. We analyse a hashtag colocation network constructed using a sample of 1100 Instagram posts related to climate change uploaded during the United Nations Climate Change Conference 2021 (COP26) held in Glasgow to demonstrate two structural properties of interwoven discourse on Instagram: (1) hashtags contribute to multiple thematic clusters and (2) micro-level hashtags representing secondary topics are nested within larger thematic clusters.
{"title":"Towards a ‘pluralist’ approach for examining structures of interwoven multimodal discourse on social media","authors":"C. Rathnayake, D. Suthers","doi":"10.1177/14614448231189800","DOIUrl":"https://doi.org/10.1177/14614448231189800","url":null,"abstract":"This study proposes a framework for examining hashtagged content on social media, which captures how specific issue frames (i.e. hashtags) contribute to navigable structures. We introduce ‘interwoven multimodal discourse’ as a pluralist alternative to the widely applied unitary approach in which trending hashtags serve as primary sites of analysis. The study argues that ‘interweaving’ of social media discourse takes place through practices such as hashtag colocation, which result in ambient and navigable structures. Analysis of hashtag colocation networks can serve as an approach for mapping ambient affiliations accessible through such structures. We analyse a hashtag colocation network constructed using a sample of 1100 Instagram posts related to climate change uploaded during the United Nations Climate Change Conference 2021 (COP26) held in Glasgow to demonstrate two structural properties of interwoven discourse on Instagram: (1) hashtags contribute to multiple thematic clusters and (2) micro-level hashtags representing secondary topics are nested within larger thematic clusters.","PeriodicalId":443328,"journal":{"name":"New Media & Society","volume":"66 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128022903","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-08DOI: 10.1177/14614448231189856
Yaron Connelly, Nehama Lewis, I. Talmud, Giora Kaplan
eHEALS is one of the most prevalent scales used to measure eHealth literacy. However, significant criticism toward its conceptualization had raised. This study tests the effects of eHEALS alongside constructs from the elaboration likelihood model and information seeking processes, within a multidimensional model to predict medical decision-making quality. We test this model using a sample of 56 participants who completed a 45-minute online simulation task, requiring them to offer recommendation for a hypothetical medical scenario. Findings revealed that neither eHealth literacy nor elaboration likelihood independently predicted decision quality. However, eHEALS was positively associated with higher decision quality, but only among participants who had greater motivation and ability to process health information, and who used more complex information seeking strategies. Findings suggest that the eHEALS measure can be examined using a multidimensional theoretical approach to illustrate the ways in which patients obtain and utilize health information to make informed decisions.
{"title":"Information processing likelihood, eHealth literacy, and complexity of seeking strategies as predictors of health decision-making quality","authors":"Yaron Connelly, Nehama Lewis, I. Talmud, Giora Kaplan","doi":"10.1177/14614448231189856","DOIUrl":"https://doi.org/10.1177/14614448231189856","url":null,"abstract":"eHEALS is one of the most prevalent scales used to measure eHealth literacy. However, significant criticism toward its conceptualization had raised. This study tests the effects of eHEALS alongside constructs from the elaboration likelihood model and information seeking processes, within a multidimensional model to predict medical decision-making quality. We test this model using a sample of 56 participants who completed a 45-minute online simulation task, requiring them to offer recommendation for a hypothetical medical scenario. Findings revealed that neither eHealth literacy nor elaboration likelihood independently predicted decision quality. However, eHEALS was positively associated with higher decision quality, but only among participants who had greater motivation and ability to process health information, and who used more complex information seeking strategies. Findings suggest that the eHEALS measure can be examined using a multidimensional theoretical approach to illustrate the ways in which patients obtain and utilize health information to make informed decisions.","PeriodicalId":443328,"journal":{"name":"New Media & Society","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130033796","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-07DOI: 10.1177/14614448231168107
A. Kosciesza
Transgender and non-binary people manage public perceptions of their genders not only in the material world, but also within the virtual worlds of online digital games. Game spaces offer a site of trans and non-binary embodiment that can be decoupled from the physical world, yet these spaces remain embedded in structures of cisnormative hegemony. In this exploratory study, I interviewed 10 players whose gender identities do not conform to the static male-female binary that is encoded, both literally and ideologically, in games. This work centers the experiences of non-cisgender people with particular attention to the differences in how virtual environments are approached by those who wish to present within binary gender/sex categories and those who do not. I consider both the features and the constraints of the digital game environment, and their implications for non-cisgender players’ processes of gender expression and identification.
{"title":"Doing gender in game spaces: Transgender and non-binary players’ gender signaling strategies in online games","authors":"A. Kosciesza","doi":"10.1177/14614448231168107","DOIUrl":"https://doi.org/10.1177/14614448231168107","url":null,"abstract":"Transgender and non-binary people manage public perceptions of their genders not only in the material world, but also within the virtual worlds of online digital games. Game spaces offer a site of trans and non-binary embodiment that can be decoupled from the physical world, yet these spaces remain embedded in structures of cisnormative hegemony. In this exploratory study, I interviewed 10 players whose gender identities do not conform to the static male-female binary that is encoded, both literally and ideologically, in games. This work centers the experiences of non-cisgender people with particular attention to the differences in how virtual environments are approached by those who wish to present within binary gender/sex categories and those who do not. I consider both the features and the constraints of the digital game environment, and their implications for non-cisgender players’ processes of gender expression and identification.","PeriodicalId":443328,"journal":{"name":"New Media & Society","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132027899","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-01DOI: 10.1177/14614448231189476
Ngai Keung Chan, C. Su, Alexis Shore
Social media can establish governance frameworks for their users through public-facing documents and policies. Such governance frameworks are value-laden and embody platform values. As a newly dominant platform in the United States, TikTok serves as an exemplary medium to study the evolution of platform values. Based on the iterations of TikTok’s Community Guidelines from 2018 to 2022 ( N = 25,641), we conducted longitudinal lexical analyses to determine changes in their structure and value salience. Then, through network analysis, we demonstrated how values co-exist by constructing co-occurrence networks. Our results reveal that the lexical complexity and value interconnection of these policies have increased over time. Certain values are more central in the networks than others (e.g. privacy, safety, and fairness), which may be attributed to a public outcry for change. The evolution of TikTok’s governance frameworks follows three mechanisms (mediation, reversion, and founding paths) in shaping the core-periphery structures of platform values.
{"title":"Shifting platform values in community guidelines: Examining the evolution of TikTok’s governance frameworks","authors":"Ngai Keung Chan, C. Su, Alexis Shore","doi":"10.1177/14614448231189476","DOIUrl":"https://doi.org/10.1177/14614448231189476","url":null,"abstract":"Social media can establish governance frameworks for their users through public-facing documents and policies. Such governance frameworks are value-laden and embody platform values. As a newly dominant platform in the United States, TikTok serves as an exemplary medium to study the evolution of platform values. Based on the iterations of TikTok’s Community Guidelines from 2018 to 2022 ( N = 25,641), we conducted longitudinal lexical analyses to determine changes in their structure and value salience. Then, through network analysis, we demonstrated how values co-exist by constructing co-occurrence networks. Our results reveal that the lexical complexity and value interconnection of these policies have increased over time. Certain values are more central in the networks than others (e.g. privacy, safety, and fairness), which may be attributed to a public outcry for change. The evolution of TikTok’s governance frameworks follows three mechanisms (mediation, reversion, and founding paths) in shaping the core-periphery structures of platform values.","PeriodicalId":443328,"journal":{"name":"New Media & Society","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116844012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-31DOI: 10.1177/14614448231188971
M. Grates, M. Brandt
This study aims to shed light on health disparities in Internet use among older adults at the onset of the COVID-19 pandemic. Using data from the 2020 German Ageing Survey short survey ( N = 2243), we examined the links between self-rated health (SRH, independent variable) and four Internet use purposes (dependent variables) that might have been particularly relevant for older adults with health limitations during the pandemic: online information search, maintaining social contacts, religious purposes, and consultations with doctors or therapists. Multivariate regression analyses revealed that older adults with poor SRH were more likely than those with good SRH to use the Internet for online consultations with doctors or therapists, whereas they were less likely to use the Internet to search for information and to maintain social contacts at least once per week. This hints to health-related inequalities in Internet use which merit further investigation.
{"title":"(How) did self-rated health status shape Internet use among older adults during the COVID-19 pandemic in Germany?","authors":"M. Grates, M. Brandt","doi":"10.1177/14614448231188971","DOIUrl":"https://doi.org/10.1177/14614448231188971","url":null,"abstract":"This study aims to shed light on health disparities in Internet use among older adults at the onset of the COVID-19 pandemic. Using data from the 2020 German Ageing Survey short survey ( N = 2243), we examined the links between self-rated health (SRH, independent variable) and four Internet use purposes (dependent variables) that might have been particularly relevant for older adults with health limitations during the pandemic: online information search, maintaining social contacts, religious purposes, and consultations with doctors or therapists. Multivariate regression analyses revealed that older adults with poor SRH were more likely than those with good SRH to use the Internet for online consultations with doctors or therapists, whereas they were less likely to use the Internet to search for information and to maintain social contacts at least once per week. This hints to health-related inequalities in Internet use which merit further investigation.","PeriodicalId":443328,"journal":{"name":"New Media & Society","volume":"58 5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123227317","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-31DOI: 10.1177/14614448231187032
Max Schindler, Emese Domahidi
With more than 50% of the world’s population living in urban areas, the smart city concept has been introduced as a solution to urbanization problems, with a focus on technological and social innovation. However, critics argue that the concept is more about marketing than actual benefits for citizens. Given the limitations of conventional and formalized e-participation and smart city procedures, we highlight the value of shared citizen knowledge and the potential of e-interaction in this context by analyzing city-related informal social media communication, following recent calls to embrace citizens’ opinions in the smart city framework. This work focuses on major German cities with more than 100,000 inhabitants. The authors identify nine categories of interest in citizens’ discussions. Unlike official channels, citizens tend to focus on social and societal issues. The results of this study can complement existing tools by including citizens’ perspectives in smart city decision-making processes.
{"title":"Exploring citizen discussions’ potential to inform smart city agendas: Insights from German-city-centered online communities","authors":"Max Schindler, Emese Domahidi","doi":"10.1177/14614448231187032","DOIUrl":"https://doi.org/10.1177/14614448231187032","url":null,"abstract":"With more than 50% of the world’s population living in urban areas, the smart city concept has been introduced as a solution to urbanization problems, with a focus on technological and social innovation. However, critics argue that the concept is more about marketing than actual benefits for citizens. Given the limitations of conventional and formalized e-participation and smart city procedures, we highlight the value of shared citizen knowledge and the potential of e-interaction in this context by analyzing city-related informal social media communication, following recent calls to embrace citizens’ opinions in the smart city framework. This work focuses on major German cities with more than 100,000 inhabitants. The authors identify nine categories of interest in citizens’ discussions. Unlike official channels, citizens tend to focus on social and societal issues. The results of this study can complement existing tools by including citizens’ perspectives in smart city decision-making processes.","PeriodicalId":443328,"journal":{"name":"New Media & Society","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122392999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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