Pub Date : 2022-11-28DOI: 10.1177/2046147X221142613
Emma Christensen
The communication of nonnominated members who voluntarily disseminate organization-supportive messages on their social media platforms has become a central topic in the field of public relations. While such ‘member voicing’ is generally encouraged, management often struggle to prevent unfavorable representations. Previous studies have demonstrated an extensive use of explicit control practices, including strict social media policies, but has paid little attention to less obtrusive forms of control. This conceptual article argues that unobtrusive forms of control play a significant role in shaping member voicing. Specifically, member voicing is discussed as a specific type of identity performance where members enact values and desires to present a situationally relevant identity. In voicing their organization, members are argued to draw on identity material from three partly overlapping sources: (1) values fabricated and imposed by management, (2) (social) identities desired by members themselves (‘who they want to be’), and (3) conduct expected and celebrated by peers (e.g. colleagues). The identity performance of member voicing, thus, is permeated by organizational and social ideals and expectations, participating in constituting members’ perception of ‘who they are’. While the enactment of member voicing is not determined in any detail, the paper suggests that members always speak from within a web of preconstructed values, and as such with a constrained voice.
{"title":"Voicing an identity: Unpacking the identity sources of member voicing","authors":"Emma Christensen","doi":"10.1177/2046147X221142613","DOIUrl":"https://doi.org/10.1177/2046147X221142613","url":null,"abstract":"The communication of nonnominated members who voluntarily disseminate organization-supportive messages on their social media platforms has become a central topic in the field of public relations. While such ‘member voicing’ is generally encouraged, management often struggle to prevent unfavorable representations. Previous studies have demonstrated an extensive use of explicit control practices, including strict social media policies, but has paid little attention to less obtrusive forms of control. This conceptual article argues that unobtrusive forms of control play a significant role in shaping member voicing. Specifically, member voicing is discussed as a specific type of identity performance where members enact values and desires to present a situationally relevant identity. In voicing their organization, members are argued to draw on identity material from three partly overlapping sources: (1) values fabricated and imposed by management, (2) (social) identities desired by members themselves (‘who they want to be’), and (3) conduct expected and celebrated by peers (e.g. colleagues). The identity performance of member voicing, thus, is permeated by organizational and social ideals and expectations, participating in constituting members’ perception of ‘who they are’. While the enactment of member voicing is not determined in any detail, the paper suggests that members always speak from within a web of preconstructed values, and as such with a constrained voice.","PeriodicalId":44609,"journal":{"name":"Public Relations Inquiry","volume":"12 1","pages":"53 - 70"},"PeriodicalIF":1.8,"publicationDate":"2022-11-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46689923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-09DOI: 10.1177/2046147X221126164
Breann Murphy
This study uses leadership theory, specifically leadership styles, to explore the leadership traits female Chief Communication Officers (CCOs) believe they exhibit. A qualitative, phenomenological design is used to conduct in-depth interviews with female CCOs for this exploration. This study found female CCOs believe they exhibit a combination of transactional (managerial) and transformational (relationship-building) leadership traits, as well as leadership traits that are not necessarily associated with either leadership style, such as being a constant learner and having humility. Additionally, these women identify these leadership traits as strengths or areas for improvement, emphasizing their desire to be effective leaders.
{"title":"The female chief communication officer: An exploration into her leadership traits","authors":"Breann Murphy","doi":"10.1177/2046147X221126164","DOIUrl":"https://doi.org/10.1177/2046147X221126164","url":null,"abstract":"This study uses leadership theory, specifically leadership styles, to explore the leadership traits female Chief Communication Officers (CCOs) believe they exhibit. A qualitative, phenomenological design is used to conduct in-depth interviews with female CCOs for this exploration. This study found female CCOs believe they exhibit a combination of transactional (managerial) and transformational (relationship-building) leadership traits, as well as leadership traits that are not necessarily associated with either leadership style, such as being a constant learner and having humility. Additionally, these women identify these leadership traits as strengths or areas for improvement, emphasizing their desire to be effective leaders.","PeriodicalId":44609,"journal":{"name":"Public Relations Inquiry","volume":"12 1","pages":"113 - 133"},"PeriodicalIF":1.8,"publicationDate":"2022-09-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42879468","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-23DOI: 10.1177/2046147X221110132
K. Fitch, Treena Clark, Kiranjit Kaur, Deborah N. Simorangkir, Rizwanah Souket
Drawing on communication, feminist studies and public relations scholarship, this interdisciplinary paper contributes to feminist perspectives on public relations in order to draw attention to the disciplinary implications of the ongoing exclusion of diverse women’s voices and the ways gendered exclusion is exacerbated by the marginalisation of voices from Global South, Indigenous and settler colonial contexts. Writing from three countries located in the Asia-Pacific region, the authors interrogate the field as feminist public relations scholars and highlight the need for more inclusive practices in academic processes that shape disciplinary knowledge. The paper challenges liberal feminist and postfeminist perspectives, arguing these have significant implications for the production of public relations knowledge. Instead, it argues that feminist public relations scholarship needs to foreground intersectionality and social justice and embrace perspectives and research outside the US and Europe. It calls for greater awareness of the ways power is associated with privilege and determines ‘legitimate’ disciplinary knowledge within public relations in order to challenge structural and institutional inequalities. In advocating for critical, intersectional and transnational feminist public relations, the paper argues for greater reflexivity and vigilance in opening up the field to new and diverse perspectives and improving disciplinary processes.
{"title":"Opening spaces for researching feminism and public relations: Perspectives from Australia, Indonesia and Malaysia","authors":"K. Fitch, Treena Clark, Kiranjit Kaur, Deborah N. Simorangkir, Rizwanah Souket","doi":"10.1177/2046147X221110132","DOIUrl":"https://doi.org/10.1177/2046147X221110132","url":null,"abstract":"Drawing on communication, feminist studies and public relations scholarship, this interdisciplinary paper contributes to feminist perspectives on public relations in order to draw attention to the disciplinary implications of the ongoing exclusion of diverse women’s voices and the ways gendered exclusion is exacerbated by the marginalisation of voices from Global South, Indigenous and settler colonial contexts. Writing from three countries located in the Asia-Pacific region, the authors interrogate the field as feminist public relations scholars and highlight the need for more inclusive practices in academic processes that shape disciplinary knowledge. The paper challenges liberal feminist and postfeminist perspectives, arguing these have significant implications for the production of public relations knowledge. Instead, it argues that feminist public relations scholarship needs to foreground intersectionality and social justice and embrace perspectives and research outside the US and Europe. It calls for greater awareness of the ways power is associated with privilege and determines ‘legitimate’ disciplinary knowledge within public relations in order to challenge structural and institutional inequalities. In advocating for critical, intersectional and transnational feminist public relations, the paper argues for greater reflexivity and vigilance in opening up the field to new and diverse perspectives and improving disciplinary processes.","PeriodicalId":44609,"journal":{"name":"Public Relations Inquiry","volume":"12 1","pages":"93 - 111"},"PeriodicalIF":1.8,"publicationDate":"2022-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45220595","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-26DOI: 10.1177/2046147X221089324
I. W. Fong
Mainstream Public Relations literature concerns primarily with individuating, positive evaluation of organizations, such as relationship or reputation management. Comparatively, limited attention has been paid to the case when publics do not evaluate organizations as individual entities but based on the categories they belong or associate with, such as industry, country of origin, political orientation. In this regard, the organizational stigma perspective facilitates a more comprehensive understanding of publics’ evaluation of organizations. The case of Hong Kong real estate developers was examined from this theoretical lens. Basic and interpretative content analysis of related discussion forum and media content illustrates the coexistence of individuating and deindividuating evaluation in the light of various normative expectations. Analysis of stigma labels in circulation uncovers conditions accelerating transmission of deindividuating, negative stereotypes. Theoretical and practical implications are discussed.
{"title":"Organizational stigma: A complementary approach to individuating evaluation of organizations","authors":"I. W. Fong","doi":"10.1177/2046147X221089324","DOIUrl":"https://doi.org/10.1177/2046147X221089324","url":null,"abstract":"Mainstream Public Relations literature concerns primarily with individuating, positive evaluation of organizations, such as relationship or reputation management. Comparatively, limited attention has been paid to the case when publics do not evaluate organizations as individual entities but based on the categories they belong or associate with, such as industry, country of origin, political orientation. In this regard, the organizational stigma perspective facilitates a more comprehensive understanding of publics’ evaluation of organizations. The case of Hong Kong real estate developers was examined from this theoretical lens. Basic and interpretative content analysis of related discussion forum and media content illustrates the coexistence of individuating and deindividuating evaluation in the light of various normative expectations. Analysis of stigma labels in circulation uncovers conditions accelerating transmission of deindividuating, negative stereotypes. Theoretical and practical implications are discussed.","PeriodicalId":44609,"journal":{"name":"Public Relations Inquiry","volume":"12 1","pages":"135 - 154"},"PeriodicalIF":1.8,"publicationDate":"2022-05-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42714864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-08DOI: 10.1177/2046147x221100704
Maureen Taylor
{"title":"Book Review: The Global Foundations of Public Relations: Humanism, China and the West","authors":"Maureen Taylor","doi":"10.1177/2046147x221100704","DOIUrl":"https://doi.org/10.1177/2046147x221100704","url":null,"abstract":"","PeriodicalId":44609,"journal":{"name":"Public Relations Inquiry","volume":"11 1","pages":"493 - 495"},"PeriodicalIF":1.8,"publicationDate":"2022-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43884997","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-01DOI: 10.1177/2046147X221081173
Cecilia Claro M
The following article addresses how organizational listening is being carried out in five Chilean retail institutions. Through a methodological analysis that combines a mixed character through semi-structured interviews with the application of questionnaires and document analysis, it attempts to establish whether and how customers and collaborators of these companies are being listened to. The above is done under the perspective of the importance of its development under the concept of institutional communication. With this objective in mind, we adapted the listening architecture model, proposed by Macnamara, and we seek to verify whether its elements are present in the Chilean reality of the multi-store sector in Chile. These are listening culture, listening policies, listening policies, resources, processes, technology, skills, and if these are adequately articulated. The findings help to understand the role and importance of organizational listening in the institutions for their best performance.
{"title":"Organizational listening and its implementation in the Chilean multi-store sector","authors":"Cecilia Claro M","doi":"10.1177/2046147X221081173","DOIUrl":"https://doi.org/10.1177/2046147X221081173","url":null,"abstract":"The following article addresses how organizational listening is being carried out in five Chilean retail institutions. Through a methodological analysis that combines a mixed character through semi-structured interviews with the application of questionnaires and document analysis, it attempts to establish whether and how customers and collaborators of these companies are being listened to. The above is done under the perspective of the importance of its development under the concept of institutional communication. With this objective in mind, we adapted the listening architecture model, proposed by Macnamara, and we seek to verify whether its elements are present in the Chilean reality of the multi-store sector in Chile. These are listening culture, listening policies, listening policies, resources, processes, technology, skills, and if these are adequately articulated. The findings help to understand the role and importance of organizational listening in the institutions for their best performance.","PeriodicalId":44609,"journal":{"name":"Public Relations Inquiry","volume":"11 1","pages":"221 - 239"},"PeriodicalIF":1.8,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48476060","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-01DOI: 10.1177/2046147X221101679
Damion Waymer
{"title":"Empowering and Examining Voice: Marking the 10th Year of Public Relations Inquiry and Contextualizing the Latin American PR Special Issue","authors":"Damion Waymer","doi":"10.1177/2046147X221101679","DOIUrl":"https://doi.org/10.1177/2046147X221101679","url":null,"abstract":"","PeriodicalId":44609,"journal":{"name":"Public Relations Inquiry","volume":"11 1","pages":"159 - 166"},"PeriodicalIF":1.8,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48832579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-16DOI: 10.1177/2046147X221089323
L. Edwards
A key focus of intersectional research is to engage with the power dynamics resulting from the sameness/difference paradox that Crenshaw (1991) originally identified in Black women’s legal status. This article extends intersectional research in public relations by investigating how the tensions of responding to this paradox unfold in professional life. I combine Carastathis’ (2017) use of intersectionality as a provisional concept that can prompt different thinking about taken-for-granted realities, and Jorbá and Rodó-Zárate’s (2019) formulation of intersectional categories as fluid structural and agentic properties of a particular situation, to understand how sameness/difference is strategically negotiated by public relations practitioners of colour, the tensions that arise during these negotiations, and the impact of such negotiations on their own professional standing, as well as on the unmarked, normative white, male and middle-class identities that characterize the ‘post-race’ professional spaces in which they work. I conclude that, without genuine recognition of the daily compromises and sacrifices that practitioners of colour have to make in order to foster perceptions of ‘sameness’ and keep ‘difference’ at bay, the professional field’s blindness to its white, male and middle-class archetypes will persist – and will continue to blight the careers of those for whom the comfort of belonging remains elusive.
{"title":"‘I’m a PR person. Let’s just deal with it.’ Managing intersectionality in professional life","authors":"L. Edwards","doi":"10.1177/2046147X221089323","DOIUrl":"https://doi.org/10.1177/2046147X221089323","url":null,"abstract":"A key focus of intersectional research is to engage with the power dynamics resulting from the sameness/difference paradox that Crenshaw (1991) originally identified in Black women’s legal status. This article extends intersectional research in public relations by investigating how the tensions of responding to this paradox unfold in professional life. I combine Carastathis’ (2017) use of intersectionality as a provisional concept that can prompt different thinking about taken-for-granted realities, and Jorbá and Rodó-Zárate’s (2019) formulation of intersectional categories as fluid structural and agentic properties of a particular situation, to understand how sameness/difference is strategically negotiated by public relations practitioners of colour, the tensions that arise during these negotiations, and the impact of such negotiations on their own professional standing, as well as on the unmarked, normative white, male and middle-class identities that characterize the ‘post-race’ professional spaces in which they work. I conclude that, without genuine recognition of the daily compromises and sacrifices that practitioners of colour have to make in order to foster perceptions of ‘sameness’ and keep ‘difference’ at bay, the professional field’s blindness to its white, male and middle-class archetypes will persist – and will continue to blight the careers of those for whom the comfort of belonging remains elusive.","PeriodicalId":44609,"journal":{"name":"Public Relations Inquiry","volume":"12 1","pages":"27 - 51"},"PeriodicalIF":1.8,"publicationDate":"2022-04-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43752496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-04-06DOI: 10.1177/2046147x221082194
César García
{"title":"Book Review: Byung-Chul Han, Undinge: Umbrüche der Lebenswelt No cosas: Quiebras del mundo de hoy","authors":"César García","doi":"10.1177/2046147x221082194","DOIUrl":"https://doi.org/10.1177/2046147x221082194","url":null,"abstract":"","PeriodicalId":44609,"journal":{"name":"Public Relations Inquiry","volume":"11 1","pages":"331 - 333"},"PeriodicalIF":1.8,"publicationDate":"2022-04-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48782043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
As the Millennial generation becomes the largest generation of the global workforce, it is vital that organizations understand Millennials’ work values, motivational factors, and expectations to adjust existing employee retention techniques that may not suit this generation. The purpose of this study is to identify and analyze the major factors that affect employee retention among Latin American Millennials working in the public relations industry. Additionally, we examine generational differences in work attitudes across three generations, with an emphasis on the nature of the similarities and differences of Millennials when compared to prior generations. Findings show a highly significant positive relationship among job satisfaction, trust in the organization, job engagement, excellent leader performance, and supportive organizational culture and Latin American Millennial turnover intentions. Compared to Boomers and Gen-Xers, Millennials reported lower levels of overall job satisfaction, work engagement, and organizational trust.
{"title":"Factors affecting turnover intentions among Millennial public relations professionals: The Latin American case","authors":"Á. Moreno, Cristina Navarro, Cristina Fuentes-Lara","doi":"10.1177/2046147X221081176","DOIUrl":"https://doi.org/10.1177/2046147X221081176","url":null,"abstract":"As the Millennial generation becomes the largest generation of the global workforce, it is vital that organizations understand Millennials’ work values, motivational factors, and expectations to adjust existing employee retention techniques that may not suit this generation. The purpose of this study is to identify and analyze the major factors that affect employee retention among Latin American Millennials working in the public relations industry. Additionally, we examine generational differences in work attitudes across three generations, with an emphasis on the nature of the similarities and differences of Millennials when compared to prior generations. Findings show a highly significant positive relationship among job satisfaction, trust in the organization, job engagement, excellent leader performance, and supportive organizational culture and Latin American Millennial turnover intentions. Compared to Boomers and Gen-Xers, Millennials reported lower levels of overall job satisfaction, work engagement, and organizational trust.","PeriodicalId":44609,"journal":{"name":"Public Relations Inquiry","volume":"11 1","pages":"199 - 220"},"PeriodicalIF":1.8,"publicationDate":"2022-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42910798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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