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Public Communication and the Barriers to Participation: The Case of Rome from an Open Government Perspective 公共沟通与参与障碍——以开放政府视角下的罗马为例
IF 0.8 Q3 POLITICAL SCIENCE Pub Date : 2020-07-17 DOI: 10.1285/I20356609V13I2P1152
E. D. Blasio, Cecilia Colasanti, Donatella Selva
The City of Rome inaugurated its open government programmes in 2016, but its heuristic relevance has been understudied. By analysing this peculiar case, this article proposes a reflection on the challenges of implementing open government in local settings, focusing on three barriers to civic participation: distrust towards public institutions, lack of digital skills and unawareness of participatory projects. Public policies and communication materials diffused by the administration of Rome are examined in order to highlight the tactics and tools used by the administration to overcome those barriers and promote participatory projects through on- and offline communication outlets. Particular refe-rence is made to three case studies: the Forum of Innovation, participatory budgeting and the Punti Roma Facile (distri-buted internet points). The results show that the City of Rome has implemented some promising participatory strategies, but still lacks a clear communication strategy. This article ends by elucidating some aspects of the participatory measures (institutionalisation of the process and impact on policy-making, salience of the specific policy in the broader strategic framework, and involvement of civil society coalitions), and how they are embedded in different perspectives on the role played by public communication in open government programmes.
罗马市于2016年启动了其开放政府计划,但其启发性相关性研究不足。通过分析这一特殊案例,本文提出了在地方环境中实施开放政府的挑战,重点关注公民参与的三个障碍:对公共机构的不信任、缺乏数字技能和对参与性项目的不了解。审查了罗马行政当局传播的公共政策和宣传材料,以突出行政当局为克服这些障碍和通过线上和线下交流渠道促进参与性项目所使用的策略和工具。特别提到了三个案例研究:创新论坛、参与式预算编制和Punti Roma设施(分布的互联网点)。结果表明,罗马市实施了一些有前景的参与策略,但仍缺乏明确的沟通策略。本文最后阐述了参与性措施的一些方面(过程的制度化和对政策制定的影响,具体政策在更广泛的战略框架中的突出地位,以及民间社会联盟的参与),以及这些措施如何融入关于公共沟通在开放政府方案中所发挥作用的不同视角。
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引用次数: 2
Public Sector Crises: Realizations from Covid-19 for Crisis Communication 公共部门危机:从新冠肺炎对危机沟通的认识
IF 0.8 Q3 POLITICAL SCIENCE Pub Date : 2020-07-17 DOI: 10.1285/I20356609V13I2P990
W. Coombs
This article reflects upon the communicative demands COVID-19 created for public sector crisis managers. Those demands include anxiety, empathy, efficacy, fatigue, reach, and threat. The conclusion reviews the realizations COVID-19 has created for those tasked with managing public health crises.
本文反思了新冠肺炎对公共部门危机管理者的沟通需求。这些需求包括焦虑、同理心、效能、疲劳、影响和威胁。结论回顾了新冠肺炎为那些负责管理公共卫生危机的人带来的现实。
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引用次数: 25
Religious Movements to the Rescue in Transit? Exploring the Role of the Church of Pentecost in the Lives of Ghanaian Immigrants in Istanbul 宗教运动在运输中的救援?探索五旬节教会在伊斯坦布尔加纳移民生活中的作用
IF 0.8 Q3 POLITICAL SCIENCE Pub Date : 2020-07-17 DOI: 10.1285/I20356609V13I2P1208
Senyo Dotsey
This exploratory article uses qualitative data to critically document how social networks developed around the Church of Pentecost (CoP) Istanbul, and how the ensuing social capital accumulation has somewhat played significant roles in the lives of Ghanaian immigrants in a transit environment, Istanbul (Turkey). The paper argues that with immigrants caught within webs of unreceptive and strict legal environments, socio-economic, moral, psychological, identity, and spiritual struggles in the host country, these Churches, such as the CoP Istanbul, have somewhat become crucial resource pools that immigrants, be they irregular, regular or so-called 'transit migrants' and asylum-seekers, draw on to provide solutions to these quotidian existential problems. The findings documented herein enrich the African Diaspora and religious movements' literature, illuminating how these movements shape immigrants' lives in transit destinations like Turkey.
这篇探索性文章使用定性数据批判性地记录了伊斯坦布尔五旬节教会(CoP)周围的社会网络是如何发展的,以及随后的社会资本积累如何在伊斯坦布尔(土耳其)过境环境中的加纳移民的生活中发挥了重要作用。本文认为,由于移民被困在东道国不接受和严格的法律环境、社会经济、道德、心理、身份和精神斗争的网络中,这些教会,如伊斯坦布尔缔约方会议,在某种程度上已成为关键的资源库,移民,无论是非正规移民、正规移民还是所谓的“过境移民”和寻求庇护者,都可以利用这些资源库为这些日常存在的问题提供解决方案。本文记录的研究结果丰富了非洲侨民和宗教运动的文献,阐明了这些运动如何影响移民在土耳其等过境目的地的生活。
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引用次数: 0
Nadia Urbinati (2029) Me the people. How Populism Transforms Democracy. Cambridge, Mass: Harvard University Press. 《我是人民》(2029)民粹主义如何改变民主。剑桥,马萨诸塞州:哈佛大学出版社。
IF 0.8 Q3 POLITICAL SCIENCE Pub Date : 2020-07-17 DOI: 10.1285/I20356609V13I2P1226
Francesco Maria Scanni
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引用次数: 0
Re-Connecting Scholars' Voices: An historical Review of Public Communication in Italy and New Challenges in the Open Government Framework 重新连接学者的声音:意大利公共传播的历史回顾和开放政府框架下的新挑战
IF 0.8 Q3 POLITICAL SCIENCE Pub Date : 2020-07-17 DOI: 10.1285/I20356609V13I2P1062
Gea Ducci, L. Materassi, Laura Solito
In an international theoretical framework relating to the challenges of digitalization on public sector communication, the article focuses on the open government process to present a historical review of the public sector communication as it has developed in Italy in the past thirty years. Definitions, reforms and the regulatory framework, structures and competences, different communication approaches and goals are collected here thanks to those "scholars' voices" which have fuelled the scientific debate on communication in public administrations since the 1990s. A diachronic approach is necessary in order to investigate the dynamic nature of the relationship between citizens and public sector organizations in a wider changing context and to further grasp the influence of digital technologies, with their impact on communication strategies and paradigms. The focus of the contribution is on the challenges that communication is facing in the new digital environment and in the contemporary scenario of open government. As the authors underline, the use of digital media is often seen as functional both to promoting a culture of transparency, openness and accessibility and to overcoming the traditional limits of the bureaucratic organizations, but there are some opportunities and risks to consider. So, the final part of the article offers a reflection on the consequences of digitalization. It introduces some key aspects of the contemporary debate on public sector communication in general and specifically in Italy, offering a critical discussion on those topics – new skills and professional profiles, training programmes, internal management, multichannel strategies, etc. - that are revealing their complexity in the new relational and organizational context.
在与数字化对公共部门传播的挑战相关的国际理论框架中,本文侧重于开放政府进程,对过去三十年来意大利公共部门传播的发展进行历史回顾。自20世纪90年代以来,“学者的声音”推动了关于公共行政传播的科学辩论,在这里收集了定义、改革和监管框架、结构和能力、不同的传播方法和目标。为了在更广泛的不断变化的背景下调查公民与公共部门组织之间关系的动态性质,并进一步掌握数字技术的影响及其对传播战略和范式的影响,有必要采用一种跨越时的方法。该贡献的重点是传播在新的数字环境和当代开放政府情景中面临的挑战。正如作者所强调的,数字媒体的使用通常被视为促进透明、开放和无障碍的文化以及克服官僚组织的传统限制的功能,但也有一些机会和风险需要考虑。因此,文章的最后一部分对数字化的后果进行了反思。它介绍了当代公共部门传播辩论的一些关键方面,特别是在意大利,对这些主题进行了批判性的讨论-新技能和专业概况,培训方案,内部管理,多渠道战略等-在新的关系和组织背景下揭示了它们的复杂性。
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引用次数: 7
Re-Connecting Voices. The (New) Strategic Role of Public Sector Communication After the Covid-19 crisis 交流的声音。新冠肺炎危机后公共部门传播的(新)战略作用
IF 0.8 Q3 POLITICAL SCIENCE Pub Date : 2020-07-17 DOI: 10.1285/I20356609V13I2P970
A. Lovari, Lucia D’Ambrosi, Shannon A. Bowen
This article aims to investigate the evolution of public sector communication before and after the Covid-19 crisis that has strongly impacted governmental institutions, public policy, contemporary society, and media ecologies. After a review of the main characteristics of public sector communication, the article proposes an interpretative and dynamic model to better understand the new challenges for public institutions. The model introduces ethics as the new, primary driver for public sector communication to surround all decisions, pointing out the need for transparent, authentic participation and dialogue to build trust. Focusing on two dimensions (trust/distrust, openness/closedness), the authors investigate the main trajectories of change for public sector communication, conceiving the three pillars of open government (transparency, participation and collaboration) as strategic values for improving the quality and efficacy of communication. In this time of uncertainty, the new trajectories of communication should fully embrace an ethical approach in order to become resilient, able to respond to citizens' needs and expectations, and to maintain responsible relationships with media, varied strategic publics, and a rapidly changing global community.
本文旨在研究新冠肺炎危机前后公共部门传播的演变,这场危机对政府机构、公共政策、当代社会和媒体生态产生了强烈影响。在回顾了公共部门传播的主要特征后,文章提出了一个解释性的动态模型,以更好地理解公共机构面临的新挑战。该模式将道德作为公共部门沟通的新的主要驱动力,围绕所有决策进行沟通,指出需要透明、真实的参与和对话来建立信任。围绕两个维度(信任/不信任、开放/封闭),作者调查了公共部门沟通的主要变化轨迹,将开放政府的三大支柱(透明度、参与和协作)视为提高沟通质量和效率的战略价值。在这个充满不确定性的时代,新的传播轨迹应该完全采用道德方法,以便变得有弹性,能够回应公民的需求和期望,并与媒体、各种战略公众和快速变化的全球社会保持负责任的关系。
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引用次数: 16
Policing the 'Anti-Social' Tourist. Mass Tourism and 'Disorderly Behaviors' in Venice, Amsterdam and Barcelona. 监管“反社会”游客。威尼斯、阿姆斯特丹和巴塞罗那的大众旅游和“无序行为”。
IF 0.8 Q3 POLITICAL SCIENCE Pub Date : 2020-07-17 DOI: 10.1285/I20356609V13I2P1190
Alexander Araya López
In the last years, several cities in Europe and around the world have witnessed the emergence of social movements critical of mass tourism, underlining a diversity of 'externalities' associated to this highly-complex global industry. The so-defined 'anti-social' (i.e. unruly, offensive, inappropriate) behavior of tourists has been highlighted by both social movements and the local and global media among these negative effects of tourism, and local authorities have responded with many campaigns and strategies to regulate the impact of visitors in the lives of locals. By focusing on three European city-cases (namely Amsterdam, Venice and Barcelona), this paper discusses the current efforts to regulate 'disruptive behavior', while examining the limits of these initiatives and the challenges that these approaches create to the daily management of public spaces.
在过去几年里,欧洲和世界各地的几个城市出现了批评大众旅游业的社会运动,突显了与这个高度复杂的全球产业相关的“外部性”的多样性。在旅游业的负面影响中,社会运动以及当地和全球媒体都强调了游客的“反社会”(即不守规矩、冒犯、不当)行为,地方当局也采取了许多行动和策略来应对游客对当地人生活的影响。通过关注三个欧洲城市案例(即阿姆斯特丹、威尼斯和巴塞罗那),本文讨论了当前监管“破坏性行为”的努力,同时考察了这些举措的局限性以及这些方法给公共空间的日常管理带来的挑战。
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引用次数: 4
Intelligences in Strategic Issues Management: Challenging the Mutually Beneficial Relationships Paradigm 战略问题管理中的智能:挑战互利关系范式
IF 0.8 Q3 POLITICAL SCIENCE Pub Date : 2020-07-17 DOI: 10.1285/I20356609V13I2P1002
Shannon A. Bowen
Mutually beneficial relationships (MBRs), a concept used to conceptualize public relations processes and outcomes, has been featured relatively uncritically for many years. This normative concept became an elixir for collective problem solving and shared decision making. Careful consideration of highly contested issues reveals evidence that within-group MBRs can prevent overarching solutions, decisions between issue groups, and can constitute stalemating or hegemonic tribalism. Strategic issues management (SIM) provides decision-making intelligences by which conflict between businesses and other members of society can be understood and resolved. Issue advocates' adversarial strategies can frustrate any society's ability to solve problems and make meaningful decisions, even when parties share a common motivating value. Stalemated public policy interpretations create sores that cannot heal; complex problems cannot be solved. Thus, MBRs are not the promised panacea or even a normative approach. Within-group MBRs can prevent between-group MBRs. An ethically engaged and rhetorically astute SIM process offers a constructive alternative to understanding complex, contested issues and offering informed problem resolution. Relationships do not have to be mutually beneficial to be included within the realm of public relations. In fact, relationships can span a continuum while still warranting and requiring the attentions, expertise, and activities of public relations. As long as ethical standards are maintained, those relationships can exist in whatever form is most intelligent for the handling of issues. In that view, public relations truly joins strategic management.
互惠关系(MBRs)是一个用于概念化公共关系过程和结果的概念,多年来一直相对不加批判地出现。这一规范概念成为集体解决问题和共同决策的灵丹妙药。仔细考虑高度争议的问题,有证据表明,群体内部的mbr可以阻止总体解决方案,问题群体之间的决定,并可能构成僵局或霸权部落主义。战略问题管理(SIM)提供决策智能,通过它可以理解和解决企业和社会其他成员之间的冲突。议题提倡者的对抗策略会挫败任何社会解决问题和做出有意义决策的能力,即使各方有着共同的激励价值观。僵持的公共政策解释造成了无法治愈的伤口;复杂的问题无法解决。因此,mbr不是承诺的灵丹妙药,甚至不是一种规范的方法。组内mbr可以预防组间mbr。道德参与和修辞精明的SIM流程为理解复杂、有争议的问题和提供明智的问题解决方案提供了建设性的选择。公共关系的范畴并不一定是互利的关系。事实上,关系可以跨越一个连续体,同时仍然需要公共关系的关注、专业知识和活动。只要保持道德标准,这些关系就可以以任何最明智的方式存在,以处理问题。从这个角度来看,公共关系真正加入了战略管理。
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引用次数: 4
(Smart) City and the (Open) Data. A Critical Approach to a Platform-driven Urban Citizenship (智慧)城市与(开放)数据平台驱动型城市公民的关键途径
IF 0.8 Q3 POLITICAL SCIENCE Pub Date : 2020-07-17 DOI: 10.1285/I20356609V13I2P1168
Alberto Marinelli, S. Parisi
This paper represents a first attempt to reconstruct a theoretical map of the relation between technology (digital media) and citizenship. We start from the reconstruction of the role of citizens in the smart city paradigm and then face the challenge that the so-called Big Techs move to the ideal of an engaged "smart community" by promoting an individual relationship between users/citizens and digital platforms. Finally, we present two emerging participation paradigms concerning Data Activism and Cooperativism, which seem to represent relevant fields for experiencing (and observing) the agency of a future, networked citizenship.
本文首次尝试重建技术(数字媒体)与公民身份之间关系的理论图谱。我们从重建公民在智能城市范式中的角色开始,然后面对所谓的大型科技公司通过促进用户/公民与数字平台之间的个人关系,向参与的“智能社区”的理想转变的挑战。最后,我们提出了两种新兴的参与范式,即数据激进主义和合作主义,它们似乎代表了体验(和观察)未来网络公民代理的相关领域。
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引用次数: 4
Civic Collaboration and Urban Commons. Citizen's Voices on a Public Engagement Experience in an Italian City 公民合作与城市公共。意大利城市公众参与体验中的公民之声
IF 0.8 Q3 POLITICAL SCIENCE Pub Date : 2020-07-17 DOI: 10.1285/I20356609V13I2P1132
R. Bartoletti, Franca Faccioli
The article focuses on "public engagement" and recent modifications in citizen participation through a case study regarding the "collaborative governance" of urban commons in the city of Bologna (Italy). Civic collaboration is an experimental partnership which is being implemented between public administrations and citizens in order to develop, treat and reuse commons with a view to improving the quality of life in cities. The goal of the project is to understand whether, and how, civic collaboration is also transforming citizen participation in local public policies. This article presents the results of research which was performed by interviewing citizens who are involved in the collaborative governance of urban commons. This contribution aims to connect the literature regarding "open government" and its impact on participation with the consolidated debate regarding the role of culture in the conception of citizenship and civic engagement and, as a consequence, in the effectiveness of collaborative governance. Particular attention was paid to citizen engagement, and to the role performed by both public and private platforms and digital media.
本文通过对博洛尼亚市(意大利)城市公地“合作治理”的案例研究,重点关注“公众参与”和公民参与的最新修改。公民合作是公共行政部门和公民之间正在实施的一种实验性伙伴关系,目的是开发、处理和再利用公地,以提高城市的生活质量。该项目的目标是了解公民合作是否以及如何改变公民对地方公共政策的参与。本文介绍了通过采访参与城市公域协同治理的公民进行的研究结果。这一贡献旨在将关于“开放政府”及其对参与的影响的文献与关于文化在公民身份和公民参与概念中的作用以及因此在合作治理的有效性中的作用的综合辩论联系起来。特别关注公民参与,以及公共和私人平台以及数字媒体发挥的作用。
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引用次数: 4
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Partecipazione e Conflitto
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