Rural tourism plays an increasing role in maintaining sustainable rural development. Integrating culture into rural tourism is multifaceted. Local communities have often been regarded as homogeneous, and different voices within them are selectively presented or re-interpreted by those in power. A better understanding of how and why cultures are integrated into rural tourism is urgently needed. This paper aims to investigate (1) the aims and motives of tourism managers to integrate cultural concepts into rural tourism; (2) who has participated in the cultural integration process; and (3) how cultures have been integrated into rural tourism. Based on a scoping literature review, we found that cultures could add more attractions, such as historical heritage, artwork, cultural landscape, customs, food, and language, to the natural landscape and bring more tourists to rural areas. However, integrating cultures into rural tourism is not always successful. Conflicts of interest among different stakeholders are also often found. Some of the worst cases of cultural integration have even destroyed the original natural landscape and local cultures. While cultural integration is complicated, injustice and perverse effects do not have to be a consequence of integrating cultures into rural tourism. Multi-way communication among tourism providers, managers, and consumers can mitigate disruptive outcomes and unlock positive social outcomes.
{"title":"Cultural Integration and Rural Tourism Development: A Scoping Literature Review","authors":"Muyan Tang, Hongzhang Xu","doi":"10.3390/tourhosp4010006","DOIUrl":"https://doi.org/10.3390/tourhosp4010006","url":null,"abstract":"Rural tourism plays an increasing role in maintaining sustainable rural development. Integrating culture into rural tourism is multifaceted. Local communities have often been regarded as homogeneous, and different voices within them are selectively presented or re-interpreted by those in power. A better understanding of how and why cultures are integrated into rural tourism is urgently needed. This paper aims to investigate (1) the aims and motives of tourism managers to integrate cultural concepts into rural tourism; (2) who has participated in the cultural integration process; and (3) how cultures have been integrated into rural tourism. Based on a scoping literature review, we found that cultures could add more attractions, such as historical heritage, artwork, cultural landscape, customs, food, and language, to the natural landscape and bring more tourists to rural areas. However, integrating cultures into rural tourism is not always successful. Conflicts of interest among different stakeholders are also often found. Some of the worst cases of cultural integration have even destroyed the original natural landscape and local cultures. While cultural integration is complicated, injustice and perverse effects do not have to be a consequence of integrating cultures into rural tourism. Multi-way communication among tourism providers, managers, and consumers can mitigate disruptive outcomes and unlock positive social outcomes.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"10 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-02-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86056497","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
K. Davies, Mary Beth Gouthro, Nic Matthews, Victoria Richards
Music festivals (in the UK) have the potential to enhance the quality of life of attendees and participants, and therefore it might be argued they should be accessible to all. However, the barriers to participation that some may face when seeking to access and engage with festival experiences can often be attributed to the issue of marginalisation due to poverty. Utilising the three discourses of social inclusion put forward by Levitas as a framework, the study explores what UK music festival organisations are doing and could do to make their events more accessible to people living in poverty. Through an analysis of a series of festival websites and semi-structured interviews with festival organisers, some of the financial considerations that can influence participation and act as a barrier to making festivals an inclusive aspect of our cultural life were identified, and solutions were explored. The paper found that despite the social benefits of attending, those living in poverty have become an increasingly marginalised group of festival goers as a result of the disproportional rise in costs associated with attendance, which often goes beyond only the ticket price to include hidden extras. Whilst several festivals undertake outreach work and donate to charitable organisations, only a handful have specific initiatives that improve access for those living in poverty beyond spreading out the price of the ticket via instalments and volunteering opportunities. Findings suggest whilst many music festivals are starting to recognise the importance of the issue, few have specific initiatives but are willing to consider what they can do moving forward.
{"title":"Festival Participation, Inclusion and Poverty: An Exploratory Study","authors":"K. Davies, Mary Beth Gouthro, Nic Matthews, Victoria Richards","doi":"10.3390/tourhosp4010005","DOIUrl":"https://doi.org/10.3390/tourhosp4010005","url":null,"abstract":"Music festivals (in the UK) have the potential to enhance the quality of life of attendees and participants, and therefore it might be argued they should be accessible to all. However, the barriers to participation that some may face when seeking to access and engage with festival experiences can often be attributed to the issue of marginalisation due to poverty. Utilising the three discourses of social inclusion put forward by Levitas as a framework, the study explores what UK music festival organisations are doing and could do to make their events more accessible to people living in poverty. Through an analysis of a series of festival websites and semi-structured interviews with festival organisers, some of the financial considerations that can influence participation and act as a barrier to making festivals an inclusive aspect of our cultural life were identified, and solutions were explored. The paper found that despite the social benefits of attending, those living in poverty have become an increasingly marginalised group of festival goers as a result of the disproportional rise in costs associated with attendance, which often goes beyond only the ticket price to include hidden extras. Whilst several festivals undertake outreach work and donate to charitable organisations, only a handful have specific initiatives that improve access for those living in poverty beyond spreading out the price of the ticket via instalments and volunteering opportunities. Findings suggest whilst many music festivals are starting to recognise the importance of the issue, few have specific initiatives but are willing to consider what they can do moving forward.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"30 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86893362","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Aglaia-Spyridoula Koliotasi, K. Abeliotis, P. Tsartas
The present manuscript describes a case study on the viewpoints of tourism stakeholders on the effect of waste management on a destination′s image. In particular, the study aims to analyze the problems that arose during the summer of 2018 in the touristic image of Corfu because of the waste management on the island. The qualitative method approach through interviews was used to collect the primary data of the survey; online sources were used to collect data to review similar cases. All the stakeholders agree that waste management during the summer of 2018 negatively affected the image of Corfu as a touristic destination. Moreover, based on the interviews′ findings, there is a lack of political will, infrastructure, and information provision from the local authorities on the island of Corfu. Interviews also indicated that an integrated solution to the problem of waste management on the island is the implementation of source separation in households and tourism-related firms with the support of the local authorities. The contribution of this paper is towards identifying the effect that waste management has on the image of a tourist destination. It is the first of its kind conducted in Greece and among the few reported in the literature focusing on the viewpoints of service providers.
{"title":"Understanding the Impact of Waste Management on a Destination′s Image: A Stakeholders′ Perspective","authors":"Aglaia-Spyridoula Koliotasi, K. Abeliotis, P. Tsartas","doi":"10.3390/tourhosp4010004","DOIUrl":"https://doi.org/10.3390/tourhosp4010004","url":null,"abstract":"The present manuscript describes a case study on the viewpoints of tourism stakeholders on the effect of waste management on a destination′s image. In particular, the study aims to analyze the problems that arose during the summer of 2018 in the touristic image of Corfu because of the waste management on the island. The qualitative method approach through interviews was used to collect the primary data of the survey; online sources were used to collect data to review similar cases. All the stakeholders agree that waste management during the summer of 2018 negatively affected the image of Corfu as a touristic destination. Moreover, based on the interviews′ findings, there is a lack of political will, infrastructure, and information provision from the local authorities on the island of Corfu. Interviews also indicated that an integrated solution to the problem of waste management on the island is the implementation of source separation in households and tourism-related firms with the support of the local authorities. The contribution of this paper is towards identifying the effect that waste management has on the image of a tourist destination. It is the first of its kind conducted in Greece and among the few reported in the literature focusing on the viewpoints of service providers.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82879115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
High-quality academic publishing is built on rigorous peer review [...]
高质量的学术出版建立在严格的同行评审的基础上[…]
{"title":"Acknowledgment to the Reviewers of Tourism and Hospitality in 2022","authors":"","doi":"10.3390/tourhosp4010003","DOIUrl":"https://doi.org/10.3390/tourhosp4010003","url":null,"abstract":"High-quality academic publishing is built on rigorous peer review [...]","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89525970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article aims to analyse the current state of hotel outsourcing research and where it should go in the future. Research on outsourcing is increasingly present in the hospitality literature. This paper reviews published works on hotel outsourcing. However, the research still seems to be limited to traditional topics and aspects, and it is necessary to define a new concept of outsourcing that reflects the new trends in tourism company management. Outsourcing has to be more sustainable and, therefore, contribute to the sustainable performance of the hotel, and it has to be related to other current topics in the hospitality literature. This reflection builds on the research conducted to date and proposes topics for current and future research. The paper proposes where outsourcing research should be heading, based on current research. The outsourcing of the future should be sustainable, consider its impact on the quality of service for end customers, facilitate the development of Industry 4.0, support innovation, and contribute to making the hotel more resilient. This paper on the direction hotel outsourcing research should take is the first critical examination of outsourcing, and it incorporates novel factors related to the new environmental management
{"title":"Research on Outsourcing by Hotel Firms: Current State and Future Directions","authors":"Tomás F. Espino-Rodríguez","doi":"10.3390/tourhosp4010002","DOIUrl":"https://doi.org/10.3390/tourhosp4010002","url":null,"abstract":"This article aims to analyse the current state of hotel outsourcing research and where it should go in the future. Research on outsourcing is increasingly present in the hospitality literature. This paper reviews published works on hotel outsourcing. However, the research still seems to be limited to traditional topics and aspects, and it is necessary to define a new concept of outsourcing that reflects the new trends in tourism company management. Outsourcing has to be more sustainable and, therefore, contribute to the sustainable performance of the hotel, and it has to be related to other current topics in the hospitality literature. This reflection builds on the research conducted to date and proposes topics for current and future research. The paper proposes where outsourcing research should be heading, based on current research. The outsourcing of the future should be sustainable, consider its impact on the quality of service for end customers, facilitate the development of Industry 4.0, support innovation, and contribute to making the hotel more resilient. This paper on the direction hotel outsourcing research should take is the first critical examination of outsourcing, and it incorporates novel factors related to the new environmental management","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"61 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90698120","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The analysis of the current situation and the possibility of development of outdoor tourism on the island of Krk with the aim of developing a tourist destination based on small and medium enterprises through the model of development concept is the main objective of the research. The purpose of this dissertation is to research the development of a tourist destination, small and medium enterprises, following the creation of a successful model that ensures the competitive advantage of the destination in accordance with the new market demands and new trends in tourism with the aim of differentiating the tourist product. Since the island of Krk has all the natural conditions for the development of outdoor tourism, it is necessary to implement a model of the concept of outdoor tourism development at all levels of destination management and all stakeholders involved in the creation of a tourist product. For the implementation of the innovation, the existing system of destination management, the definition of objectives and operational strategies is challenged. The primary importance of defining the model of the concept of development is based on information and knowledge management in the future. In accordance with the theme and purpose of the research, the aim of the research is to conduct a situation analysis and determine the possibilities of outdoor tourism development in the sphere of entrepreneurship on the island of Krk, set goals and proposals for innovative operational strategies and ways of managing development at all levels and innovate the tourism product by creating a model of the concept of outdoor tourism development. The model of the concept of development, the goal of this research, connects to the goals and innovation of the operational strategies as a set of dynamic activities that must be used to transform the tourist destination as a carrier of change, to be ready to achieve competitiveness in a dynamic tourism market in the function of development of small and medium enterprises.
{"title":"OUTDOOR TOURISM DEVELOPMENT CONCEPT AS A GENERATOR OF DESTINATION COMPETITIVENESS","authors":"V. Zubović","doi":"10.20867/thm.29.2.15","DOIUrl":"https://doi.org/10.20867/thm.29.2.15","url":null,"abstract":"The analysis of the current situation and the possibility of development of outdoor tourism on the island of Krk with the aim of developing a tourist destination based on small and medium enterprises through the model of development concept is the main objective of the research. The purpose of this dissertation is to research the development of a tourist destination, small and medium enterprises, following the creation of a successful model that ensures the competitive advantage of the destination in accordance with the new market demands and new trends in tourism with the aim of differentiating the tourist product. Since the island of Krk has all the natural conditions for the development of outdoor tourism, it is necessary to implement a model of the concept of outdoor tourism development at all levels of destination management and all stakeholders involved in the creation of a tourist product. For the implementation of the innovation, the existing system of destination management, the definition of objectives and operational strategies is challenged. The primary importance of defining the model of the concept of development is based on information and knowledge management in the future. In accordance with the theme and purpose of the research, the aim of the research is to conduct a situation analysis and determine the possibilities of outdoor tourism development in the sphere of entrepreneurship on the island of Krk, set goals and proposals for innovative operational strategies and ways of managing development at all levels and innovate the tourism product by creating a model of the concept of outdoor tourism development. The model of the concept of development, the goal of this research, connects to the goals and innovation of the operational strategies as a set of dynamic activities that must be used to transform the tourist destination as a carrier of change, to be ready to achieve competitiveness in a dynamic tourism market in the function of development of small and medium enterprises.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67731938","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose – Job crafting plays an essential role in job design since it is a new approach from the employee’s perspective to the manager. However, little research has investigated the hotel industry’s job crafting, particularly in the food and beverage department. Therefore, this study examines the relationship between job crafting and organizational commitment through the mediating role of person-job fit in the food and beverage department in five-star hotels. Design/methodology/approach – This study presents a conceptual framework with eight constructs. In this study, a self-administered questionnaire was used to collect data from full-time food and beverage employees in a five-star hotel. The proposed model was examined using confirmatory factor analysis, reliability analysis, validity analysis, standardized path coefficients, and the Sobel test for mediation analysis. Findings – According to the findings of this study, job crafting factors impact the person-job fit of food and beverage employees. The results also demonstrate that job crafting, and organizational commitment are mediated by person-job fit. The originality of the research – This paper adds a new chain to job design practices in the hospitality industry (i.e., job crafting leads to person-job fit, which enhances employees’ organizational commitment). Practical implications – Employee job crafting impacts the hotel by improving the fit of employees to their jobs, which leads to higher organizational commitment. As a result, hotel job designers should update their job design methodologies to include job crafting practices for hospitality employees.
{"title":"Job crafting and organizational commitment: The mediating role of person-job fit in the food and beverage sector","authors":"Tamer M Abbas, N. Mansour, N. Elshawarbi","doi":"10.20867/thm.29.3.1","DOIUrl":"https://doi.org/10.20867/thm.29.3.1","url":null,"abstract":"Purpose – Job crafting plays an essential role in job design since it is a new approach from the employee’s perspective to the manager. However, little research has investigated the hotel industry’s job crafting, particularly in the food and beverage department. Therefore, this study examines the relationship between job crafting and organizational commitment through the mediating role of person-job fit in the food and beverage department in five-star hotels. Design/methodology/approach – This study presents a conceptual framework with eight constructs. In this study, a self-administered questionnaire was used to collect data from full-time food and beverage employees in a five-star hotel. The proposed model was examined using confirmatory factor analysis, reliability analysis, validity analysis, standardized path coefficients, and the Sobel test for mediation analysis. Findings – According to the findings of this study, job crafting factors impact the person-job fit of food and beverage employees. The results also demonstrate that job crafting, and organizational commitment are mediated by person-job fit. The originality of the research – This paper adds a new chain to job design practices in the hospitality industry (i.e., job crafting leads to person-job fit, which enhances employees’ organizational commitment). Practical implications – Employee job crafting impacts the hotel by improving the fit of employees to their jobs, which leads to higher organizational commitment. As a result, hotel job designers should update their job design methodologies to include job crafting practices for hospitality employees.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Book review: Routledge Handbook of Tourism Cities, Edited by Alastair M. Morrison and J. Andres Coca-Stefaniak","authors":"Maša Trinajstić","doi":"10.20867/thm.29.3.5","DOIUrl":"https://doi.org/10.20867/thm.29.3.5","url":null,"abstract":"","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose – On-site dining at restaurants can create a positive or negative feeling that affects customer attitudes, but this activity was affected by COVID-19 pandemic. After the pandemic has subsided, on-site dining behaviour began to recover, and restaurants need a competitive advantage to be successful. This study aims to analyse the factors that influence customers’ involvement with traditional Chinese food and whether this involvement with traditional Chinese food has an impact on intention to revisit and positive e-WOM. Design/Methodology/Approach – The study follows a quantitative approach based on the study’s framework. Data were collected through a survey using a purposive sampling method in five major cities in Indonesia, achieving a sample size of 221 respondents. PLS-SEM was used with SmartPLS™ version 3.3.3 to analyse the data obtained through the survey. Findings – The results show that food quality, nostalgia, convenience orientation, health involvement, involvement in luxury, and staff service have a positive relationship with involvement in traditional Chinese food, and that the involvement in traditional Chinese food itself has a significant influence on intention to revisit and positive e-WOM. Originality of the research – The study provides new insights and managerial implications for the involvement approach in the tourism industry.
{"title":"Antecedents of involvement in traditional food products in chinese food restaurants and its effect on customer intention","authors":"Ryan Sutanto, Ferdi Antonio","doi":"10.20867/thm.29.3.9","DOIUrl":"https://doi.org/10.20867/thm.29.3.9","url":null,"abstract":"Purpose – On-site dining at restaurants can create a positive or negative feeling that affects customer attitudes, but this activity was affected by COVID-19 pandemic. After the pandemic has subsided, on-site dining behaviour began to recover, and restaurants need a competitive advantage to be successful. This study aims to analyse the factors that influence customers’ involvement with traditional Chinese food and whether this involvement with traditional Chinese food has an impact on intention to revisit and positive e-WOM. Design/Methodology/Approach – The study follows a quantitative approach based on the study’s framework. Data were collected through a survey using a purposive sampling method in five major cities in Indonesia, achieving a sample size of 221 respondents. PLS-SEM was used with SmartPLS™ version 3.3.3 to analyse the data obtained through the survey. Findings – The results show that food quality, nostalgia, convenience orientation, health involvement, involvement in luxury, and staff service have a positive relationship with involvement in traditional Chinese food, and that the involvement in traditional Chinese food itself has a significant influence on intention to revisit and positive e-WOM. Originality of the research – The study provides new insights and managerial implications for the involvement approach in the tourism industry.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose - The human-oriented service approach, which is one of the structural features of the tourism sector, causes destructive behaviors of employees to have more negative effects on work efficiency and effectiveness, so it is of great importance to identify and prevent these behaviors. The main objective of this study is to determine the expression of Crab Barrel Syndrome (CBS) among lower, middle and upper managers of employees in the tourism sector. For this purpose, a scale was developed to measure the behaviors of employees with CBS who tend to engage in unethical behaviors in tourism. In addition to our main objective, the differences in the demographic characteristics of CBS employees will also be identified. Design/Methodology - Data were collected using a random sample. A questionnaire was sent to 310 tourism employees. Findings - Analysis of the data revealed that the CBS level (CBSL) of the participants was low, with the CBSL of lower management being the highest and the CBSL of individual employees being the highest. CBSL differed significantly by employee hierarchical levels. In addition, CBSL was not found to differ significantly by gender, educational status, or institution, but CBSL decreased with increasing employee age and hours worked in the sector. Originality of the research - his study provides a solid foundation for a better understanding of CBS and the relationships between workers. It is crucial to identify the negative employee behaviors in advance and take necessary precautions, especially in service sectors such as tourism where employee behaviors have a great impact on service quality./
{"title":"Find the hidden crab; research on destructive behaviors at the managerial levels of the accommodation business","authors":"Nurcan Çetiner, Ayşe Atar Yilmaz, Ece Konaklioğlu, Melahat Öneren","doi":"10.20867/thm.29.4.5","DOIUrl":"https://doi.org/10.20867/thm.29.4.5","url":null,"abstract":"Purpose - The human-oriented service approach, which is one of the structural features of the tourism sector, causes destructive behaviors of employees to have more negative effects on work efficiency and effectiveness, so it is of great importance to identify and prevent these behaviors. The main objective of this study is to determine the expression of Crab Barrel Syndrome (CBS) among lower, middle and upper managers of employees in the tourism sector. For this purpose, a scale was developed to measure the behaviors of employees with CBS who tend to engage in unethical behaviors in tourism. In addition to our main objective, the differences in the demographic characteristics of CBS employees will also be identified. Design/Methodology - Data were collected using a random sample. A questionnaire was sent to 310 tourism employees. Findings - Analysis of the data revealed that the CBS level (CBSL) of the participants was low, with the CBSL of lower management being the highest and the CBSL of individual employees being the highest. CBSL differed significantly by employee hierarchical levels. In addition, CBSL was not found to differ significantly by gender, educational status, or institution, but CBSL decreased with increasing employee age and hours worked in the sector. Originality of the research - his study provides a solid foundation for a better understanding of CBS and the relationships between workers. It is crucial to identify the negative employee behaviors in advance and take necessary precautions, especially in service sectors such as tourism where employee behaviors have a great impact on service quality./","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135911104","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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