Carlos Costa, Faruk SEYITOĞLU, Ana Maria Malta, Mariana MARTINS
Purpose – This research note explores the perceptions of key stakeholders in tourism organisations regarding gender equality and work-life balance in the Portuguese tourism and hospitality industry. Methodology/Design/Approach – Eleven key stakeholders representing tourism organisations in Portugal were interviewed to obtain qualitative data. A content analysis was then conducted to uncover themes and sub-themes. Findings – The results show two main themes, including sub-themes: Gender inequality (partial gender equality, lack of gender salary equality, lack of women in higher positions, and gender inequality in career advancement) and work-life balance (the difficulty of balancing work and personal/family life and the need for better conditions for women accompanying children). Originality of the research – his study highlights gender equality and work-life balance in the tourism and hospitality industry from the perspective of managers of the leading tourism organisations in Portugal. The study also provides critical implications and future directions based on the findings.
{"title":"GENDER (IN)EQUALITY AND WORK-LIFE (IM)BALANCE IN TOURISM AND HOSPITALITY LABOUR: PERSPECTIVES OF TOURISM ORGANISATIONS IN PORTUGAL","authors":"Carlos Costa, Faruk SEYITOĞLU, Ana Maria Malta, Mariana MARTINS","doi":"10.20867/thm.29.4.8","DOIUrl":"https://doi.org/10.20867/thm.29.4.8","url":null,"abstract":"Purpose – This research note explores the perceptions of key stakeholders in tourism organisations regarding gender equality and work-life balance in the Portuguese tourism and hospitality industry. Methodology/Design/Approach – Eleven key stakeholders representing tourism organisations in Portugal were interviewed to obtain qualitative data. A content analysis was then conducted to uncover themes and sub-themes. Findings – The results show two main themes, including sub-themes: Gender inequality (partial gender equality, lack of gender salary equality, lack of women in higher positions, and gender inequality in career advancement) and work-life balance (the difficulty of balancing work and personal/family life and the need for better conditions for women accompanying children). Originality of the research – his study highlights gender equality and work-life balance in the tourism and hospitality industry from the perspective of managers of the leading tourism organisations in Portugal. The study also provides critical implications and future directions based on the findings.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135659505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose - Most previous research on tourism analysis,, focuses more on recreational tourism. This study aims to analyze risk perception by using adventure tourism risk, that is; equipment, physical, psychological, social, and financial risks, and their effects on environmental image and revisit intention. Design - This study adopts the perceptions of tourists who used the services of three dive operators from January to March 2022: Rock n Roll Diver, Sulawesi Dive Trek, and Wasage Divers. Methodology - The research data was collected from 98 respondents, namely tourists who did cave diving tours in Buton Island, Indonesia. Approach - The hypothesis test is conducted using the Partial Least Squared (PLS) approach, and this test structurally accounts for both direct and indirect effects. Findings - The results of the study provide information that adventure risk, include; risk of equipment, physical, psychological, social and financial affects environmental image and revisit intention, either directly or indirectly. Environmental image affects revisit intention and environmental image have a mediating effect adventure risk to revisit intention. Originality of the research - This study tries to build a causal relationship between adventure tourism risk, and destination image, especially environmental image and its effect on revisit intention in underwater cave diving tourism in Buton Island, Indonesia.. Originality of the research is equipment, physical, psychological, social, and financial risks, and their effects on environmental image and revisit intention that to be focused on underwater cave diving tourism.
{"title":"ADVENTURE TOURISM RISK, ENVIRONMENTAL IMAGE, AND REVISIT INTENTION: AN EMPIRICAL STUDY OF UNDERWATER CAVE DIVING TOURISM IN BUTON ISLAND, INDONESIA","authors":"Sudirman Zaid, Sarini Yusuf Abadi, M. Kamaluddin","doi":"10.20867/thm.29.1.2","DOIUrl":"https://doi.org/10.20867/thm.29.1.2","url":null,"abstract":"Purpose - Most previous research on tourism analysis,, focuses more on recreational tourism. This study aims to analyze risk perception by using adventure tourism risk, that is; equipment, physical, psychological, social, and financial risks, and their effects on environmental image and revisit intention. Design - This study adopts the perceptions of tourists who used the services of three dive operators from January to March 2022: Rock n Roll Diver, Sulawesi Dive Trek, and Wasage Divers. Methodology - The research data was collected from 98 respondents, namely tourists who did cave diving tours in Buton Island, Indonesia. Approach - The hypothesis test is conducted using the Partial Least Squared (PLS) approach, and this test structurally accounts for both direct and indirect effects. Findings - The results of the study provide information that adventure risk, include; risk of equipment, physical, psychological, social and financial affects environmental image and revisit intention, either directly or indirectly. Environmental image affects revisit intention and environmental image have a mediating effect adventure risk to revisit intention. Originality of the research - This study tries to build a causal relationship between adventure tourism risk, and destination image, especially environmental image and its effect on revisit intention in underwater cave diving tourism in Buton Island, Indonesia.. Originality of the research is equipment, physical, psychological, social, and financial risks, and their effects on environmental image and revisit intention that to be focused on underwater cave diving tourism.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67731928","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Samuel Runggaldier, Gabriele Sottocornola, Andrea Janes, Fabio Stella, M. Zanker
Purpose – Many incoming requests for quotation usually compete for the attention of accommodation service provider staff on a daily basis, while some of them might deserve more priority than others. Design – This research is therefore based on the correspondence history of a large booking management system that examines the features of quotation requests from aspiring guests in order to learn and predict their actual booking behavior. Approach – In particular, we investigate the effectiveness of various machine learning techniques for predicting whether a request will turn into a booking by using features such as the length of stay, the number and type of guests, and their country of origin. Furthermore, a deeper analysis of the features involved is performed to quantify their impact on the prediction task. Findings – We based our experimental evaluation on a large dataset of correspondence data collected from 2014 to 2019 from a 4-star hotel in the South Tyrol region of Italy. Numerical experiments were conducted to compare the performance of different classification models against the dataset. The results show a potential business advantage in prioritizing requests for proposals based on our approach. Moreover, it becomes clear that it is necessary to solve the class imbalance problem and develop a proper understanding of the domain-specific features to achieve higher precision/recall for the booking class. The investigation on feature importance also exhibits a ranking of informative features, such as the duration of the stay, the number of days prior to the request, and the source/country of the request, for making accurate booking predictions. Originality of the research – To the best of our knowledge, this is one of the first attempts to apply and systematically harness machine learning techniques to request for quotation data in order to predict whether the request will end up in a booking.
{"title":"BOOKER PREDICTION FROM REQUESTS FOR QUOTATION VIA MACHINE LEARNING TECHNIQUES","authors":"Samuel Runggaldier, Gabriele Sottocornola, Andrea Janes, Fabio Stella, M. Zanker","doi":"10.20867/thm.29.1.3","DOIUrl":"https://doi.org/10.20867/thm.29.1.3","url":null,"abstract":"Purpose – Many incoming requests for quotation usually compete for the attention of accommodation service provider staff on a daily basis, while some of them might deserve more priority than others. Design – This research is therefore based on the correspondence history of a large booking management system that examines the features of quotation requests from aspiring guests in order to learn and predict their actual booking behavior. Approach – In particular, we investigate the effectiveness of various machine learning techniques for predicting whether a request will turn into a booking by using features such as the length of stay, the number and type of guests, and their country of origin. Furthermore, a deeper analysis of the features involved is performed to quantify their impact on the prediction task. Findings – We based our experimental evaluation on a large dataset of correspondence data collected from 2014 to 2019 from a 4-star hotel in the South Tyrol region of Italy. Numerical experiments were conducted to compare the performance of different classification models against the dataset. The results show a potential business advantage in prioritizing requests for proposals based on our approach. Moreover, it becomes clear that it is necessary to solve the class imbalance problem and develop a proper understanding of the domain-specific features to achieve higher precision/recall for the booking class. The investigation on feature importance also exhibits a ranking of informative features, such as the duration of the stay, the number of days prior to the request, and the source/country of the request, for making accurate booking predictions. Originality of the research – To the best of our knowledge, this is one of the first attempts to apply and systematically harness machine learning techniques to request for quotation data in order to predict whether the request will end up in a booking.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67731970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sadia Aziz, Shandana Zafar, Muhammad Abdullah Khan Niazi
Purpose – The purpose of the study is to investigate the role of cosmopolitan and ethnocentric behaviour of ethnic food consumer on the intention to consume ethnic food in country of origin (ICEC). Study aims to explain the consumption patterns of ethnic food consumers with the mediating role of utilitarian/hedonic values and perceived country image (PCI). In addition, the study explained consumption behavior with the moderating effect of food neophilia (FNP). Methodology/Design/Approach: Data were gathered from 969 respondents visited Chinese, Japanese, Italian, and Thai cuisines. Responses regarding experiences at ethnic cuisine were gathered through self-administrative survey. Findings: The results of the study showed a positive effect of consumer cosmopolitanism on ICEC and a negative effect of ethnocentric behavior on ICEC. Further study analyzed the mediating effect of hedonic and utilitarian values. The results showed that hedonic and utilitarian values significantly mediated the effect of cosmopolitanism/ethnocentrism on the ICEC. Moreover, PCI also showed significant serial mediation. The results indicate that high levels of FNP lead to high levels of ICEC. The originality of the research – The study presented a comprehensive model for analyzing the behavioral intentions of ethnic food consumers by combining social identity theory, hedonic value, and utilitarian value in culinary tourism.
{"title":"Understanding the behavioral intentions to consume ethnic food in the country of origin after experiencing local ethnic cuisines","authors":"Sadia Aziz, Shandana Zafar, Muhammad Abdullah Khan Niazi","doi":"10.20867/thm.29.4.7","DOIUrl":"https://doi.org/10.20867/thm.29.4.7","url":null,"abstract":"Purpose – The purpose of the study is to investigate the role of cosmopolitan and ethnocentric behaviour of ethnic food consumer on the intention to consume ethnic food in country of origin (ICEC). Study aims to explain the consumption patterns of ethnic food consumers with the mediating role of utilitarian/hedonic values and perceived country image (PCI). In addition, the study explained consumption behavior with the moderating effect of food neophilia (FNP). Methodology/Design/Approach: Data were gathered from 969 respondents visited Chinese, Japanese, Italian, and Thai cuisines. Responses regarding experiences at ethnic cuisine were gathered through self-administrative survey. Findings: The results of the study showed a positive effect of consumer cosmopolitanism on ICEC and a negative effect of ethnocentric behavior on ICEC. Further study analyzed the mediating effect of hedonic and utilitarian values. The results showed that hedonic and utilitarian values significantly mediated the effect of cosmopolitanism/ethnocentrism on the ICEC. Moreover, PCI also showed significant serial mediation. The results indicate that high levels of FNP lead to high levels of ICEC. The originality of the research – The study presented a comprehensive model for analyzing the behavioral intentions of ethnic food consumers by combining social identity theory, hedonic value, and utilitarian value in culinary tourism.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"93 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135448491","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Stanislav Ivanov, Faruk Seyitoğlu, Victoria Yaneva, Maya Ivanova
Purpose – This study examines the relationships between hospitality work experience factors and employees’ preference to work in a chain or independent hotel. Methodology/Design/Approach – Quantitative data were collected from hotel employees in Bulgaria who worked in independent and chain hotels. A total of 150 valid responses were used to conduct factor and regression analyses. Findings – The results illustrate that chain hotels provide a better set of operational standards and guidelines, more and better training than independent ones. They also give more opportunities to their employees for career development, better job security and work experience, but competition among employees in chain hotels is higher than in independent properties, and their employees’ salaries are not always more competitive. The factor analysis showed the existence of five factors. Additionally, ‘Communication and decision-making’ and ‘Resources and planning’ were more important than ‘Remuneration and working conditions’ and ‘Training and development’ in shaping employees’ preferences. However, ‘Workload and stress’ was not an important driver of respondents’ choice. Finally, demographic variables had no role in shaping respondents’ preferences. Originality of the research – This paper is one of the first to examine the factors that influence hotel employees’ preferences for working in chains or independent hotels
{"title":"INDEPENDENT OR CHAIN-AFFILIATED HOTEL? THE DILEMMA OF HOTEL EMPLOYEES","authors":"Stanislav Ivanov, Faruk Seyitoğlu, Victoria Yaneva, Maya Ivanova","doi":"10.20867/thm.29.2.7","DOIUrl":"https://doi.org/10.20867/thm.29.2.7","url":null,"abstract":"Purpose – This study examines the relationships between hospitality work experience factors and employees’ preference to work in a chain or independent hotel. Methodology/Design/Approach – Quantitative data were collected from hotel employees in Bulgaria who worked in independent and chain hotels. A total of 150 valid responses were used to conduct factor and regression analyses. Findings – The results illustrate that chain hotels provide a better set of operational standards and guidelines, more and better training than independent ones. They also give more opportunities to their employees for career development, better job security and work experience, but competition among employees in chain hotels is higher than in independent properties, and their employees’ salaries are not always more competitive. The factor analysis showed the existence of five factors. Additionally, ‘Communication and decision-making’ and ‘Resources and planning’ were more important than ‘Remuneration and working conditions’ and ‘Training and development’ in shaping employees’ preferences. However, ‘Workload and stress’ was not an important driver of respondents’ choice. Finally, demographic variables had no role in shaping respondents’ preferences. Originality of the research – This paper is one of the first to examine the factors that influence hotel employees’ preferences for working in chains or independent hotels","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose – While customer experience management has become an essential practice for service businesses, employee experience management is a less frequently used tool. This research aims to illustrate how the customer experience mapping approach can be applied as a strategic part of employee experience planning, taking into account tourism-specific HR challenges. Design – Despite the increasing attention given to employee experience in academia, there is a lack of research extending journey mapping to employees and a clear understanding and implementation of the concept in relation to hospitality employment. Methodology – The study includes step-by-step instructions for creating an Employee Experience Journey Map. The action research project is based on interviews with the manager of a 5-star hotel ( HR ) in Budapest. During the joint work with the hotel, the manager gave iterative feedback, so that the Journey Map was continuously improved and completed. Approach – The application of the Employee Experience Journey Mapping concept includes the identification of touch points and critical ‘pain points” and the development of proposed solutions. Findings – The creation of an employee journey map can help determine the steps necessary to reduce turnover intent and improve the employee experience. Originality of the research – The results of the study show that it is important to develop an employee journey based on personas. In addition, it is beneficial for the marketing and HR departments to treat employee experience planning as a joint project.
{"title":"Employee experience journey mapping: a new approach to attracting talent in the tourism sector in the shadows of covid-19","authors":"Viola Horváth, Zsófia Kenesei","doi":"10.20867/thm.29.2.5","DOIUrl":"https://doi.org/10.20867/thm.29.2.5","url":null,"abstract":"Purpose – While customer experience management has become an essential practice for service businesses, employee experience management is a less frequently used tool. This research aims to illustrate how the customer experience mapping approach can be applied as a strategic part of employee experience planning, taking into account tourism-specific HR challenges. Design – Despite the increasing attention given to employee experience in academia, there is a lack of research extending journey mapping to employees and a clear understanding and implementation of the concept in relation to hospitality employment. Methodology – The study includes step-by-step instructions for creating an Employee Experience Journey Map. The action research project is based on interviews with the manager of a 5-star hotel ( HR ) in Budapest. During the joint work with the hotel, the manager gave iterative feedback, so that the Journey Map was continuously improved and completed. Approach – The application of the Employee Experience Journey Mapping concept includes the identification of touch points and critical ‘pain points” and the development of proposed solutions. Findings – The creation of an employee journey map can help determine the steps necessary to reduce turnover intent and improve the employee experience. Originality of the research – The results of the study show that it is important to develop an employee journey based on personas. In addition, it is beneficial for the marketing and HR departments to treat employee experience planning as a joint project.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732130","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Saehya Ann, Zaher A. A. Hallab, Hyunsuk Choi, Umaima Al Majthoub
Purpose – The objective of this research study is to examine the complicated relationship between work motivation, job satisfaction, job dissatisfaction, and turnover intention of the housekeeping staff in selected four and five-star hotel properties in Jordan by using Herzberg’s Two-Factor theory. Design – A survey design was implemented in this research study. The sample for this research study consists of individuals working in the housekeeping departments of four and five star international hotels in Jordan. Methodology – Cluster analysis, correlation, and t-test were utilized for data analysis. The two-step clusters method was used to cluster groups based on the mean values of job dissatisfaction, as it is a unique concept that explains Herzberg’s Two-Factor Theory and also the work-related behaviour of employees. Approach – The validity of Herzberg’s Two-Factor Theory will be examined as well as examining the complicated relationship among work motivation, job satisfaction, job dissatisfaction, and turnover intention. Findings – The results of this study revealed that there is no relationship between job dissatisfaction of housekeeping staff and job satisfaction, and between job dissatisfaction and job motivation. However, there was a positive relationship between their job satisfaction and work motivation and also between their job dissatisfaction and turnover intention. No relationship was found between their work motivation and turnover intention and between their job satisfaction and turnover intention. Among all fourteen motivational factors, work itself (4.25 out of 5.00) and achievement (4.24 out of 5.00) were ranked at the top, which is consistent with Herzberg’s findings. Salary was the least satisfied/preferred factor in this study. Originality of the research – Having a separate job dissatisfaction construct in a research study is a very unique concept that Herzberg’s Two-Factor Theory (1959) developed and which also contributes to the uniqueness and originality of this study.
{"title":"Motivating housekeeping staff in the lodging industry in Jordan","authors":"Saehya Ann, Zaher A. A. Hallab, Hyunsuk Choi, Umaima Al Majthoub","doi":"10.20867/thm.29.1.9","DOIUrl":"https://doi.org/10.20867/thm.29.1.9","url":null,"abstract":"Purpose – The objective of this research study is to examine the complicated relationship between work motivation, job satisfaction, job dissatisfaction, and turnover intention of the housekeeping staff in selected four and five-star hotel properties in Jordan by using Herzberg’s Two-Factor theory. Design – A survey design was implemented in this research study. The sample for this research study consists of individuals working in the housekeeping departments of four and five star international hotels in Jordan. Methodology – Cluster analysis, correlation, and t-test were utilized for data analysis. The two-step clusters method was used to cluster groups based on the mean values of job dissatisfaction, as it is a unique concept that explains Herzberg’s Two-Factor Theory and also the work-related behaviour of employees. Approach – The validity of Herzberg’s Two-Factor Theory will be examined as well as examining the complicated relationship among work motivation, job satisfaction, job dissatisfaction, and turnover intention. Findings – The results of this study revealed that there is no relationship between job dissatisfaction of housekeeping staff and job satisfaction, and between job dissatisfaction and job motivation. However, there was a positive relationship between their job satisfaction and work motivation and also between their job dissatisfaction and turnover intention. No relationship was found between their work motivation and turnover intention and between their job satisfaction and turnover intention. Among all fourteen motivational factors, work itself (4.25 out of 5.00) and achievement (4.24 out of 5.00) were ranked at the top, which is consistent with Herzberg’s findings. Salary was the least satisfied/preferred factor in this study. Originality of the research – Having a separate job dissatisfaction construct in a research study is a very unique concept that Herzberg’s Two-Factor Theory (1959) developed and which also contributes to the uniqueness and originality of this study.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose –This study conducted a comparative analysis between hotels located in Brazil and England on human resource practices and employee motivation, using the cultural dimensions developed by Hofstede (1980) and the conservation of resources theory. Design/Methodology/Approach – Questionnaires were completed by 154 hotels, 96 and 58 dyads of human resources managers and frontline employees from Brazil and England, respectively, corresponding to a total of 308 respondents. Importance-performance analysis was used to examine the data collected through independent t-tests. Findings – The results showed that Brazilian managers considered training as the most important human resources practice, while information sharing had the best performance in their hotels. English managers ranked employment security with the highest importance and performance ratings. Brazilian frontline employees ranked intrinsic motivation with the highest importance and performance ratings, while English frontline employees ranked extrinsic motivation with the highest importance and performance ratings. Originality of the research – This research extended previous studies using the conservation of resources theory and also developed competitive strategies targeted to specific cultures. Another contribution was the comparative study between hotel employees (managers and frontline) from two countries (Brazil and England), applying the importance-performance analysis.
{"title":"Human resources practices and employee motivation in the hospitality industry: A cross-cultural research","authors":"J. Meira, M. Hancer, S. J. G. D. Anjos, A. Eves","doi":"10.20867/thm.29.2.1","DOIUrl":"https://doi.org/10.20867/thm.29.2.1","url":null,"abstract":"Purpose –This study conducted a comparative analysis between hotels located in Brazil and England on human resource practices and employee motivation, using the cultural dimensions developed by Hofstede (1980) and the conservation of resources theory. Design/Methodology/Approach – Questionnaires were completed by 154 hotels, 96 and 58 dyads of human resources managers and frontline employees from Brazil and England, respectively, corresponding to a total of 308 respondents. Importance-performance analysis was used to examine the data collected through independent t-tests. Findings – The results showed that Brazilian managers considered training as the most important human resources practice, while information sharing had the best performance in their hotels. English managers ranked employment security with the highest importance and performance ratings. Brazilian frontline employees ranked intrinsic motivation with the highest importance and performance ratings, while English frontline employees ranked extrinsic motivation with the highest importance and performance ratings. Originality of the research – This research extended previous studies using the conservation of resources theory and also developed competitive strategies targeted to specific cultures. Another contribution was the comparative study between hotel employees (managers and frontline) from two countries (Brazil and England), applying the importance-performance analysis.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose – The paper aims to contribute to the knowledge of the problem-solution and the creation of a successful idea of the restaurant business development (in particular, through applying of the separation principles). Methodology/Design/Approach – A case study is conducted as a research strategy to test propositions expressing a necessary condition to investigate the possibility of applying the separation principles to solve a problem. The restaurant industry is defined as the area to which the theory is applied and from which cases are selected for testing. Findings – The application of separation principles as a methodological tool contributes to finding an effective solution to problems of the restaurant business development. Originality of the research – This paper represents the analysis of how some restaurateurs have overcome the COVID-pandemic problems. A model of the invention process is proposed, which helps practitioners to find an effective solution for the development of the restaurant business under crisis conditions and to implement the successful idea in time. The results of the study show the possibility of improving the created idea and its development. Two ways of implementing this process were identified: alternate application of the principles of separation and unification of different parameters.
{"title":"APPLYING THE PRINCIPLES OF SEPARATION IN DEVELOPMENT OF THE RESTAURANT BUSINESS","authors":"V. Stolyarchuk","doi":"10.20867/thm.29.3.4","DOIUrl":"https://doi.org/10.20867/thm.29.3.4","url":null,"abstract":"Purpose – The paper aims to contribute to the knowledge of the problem-solution and the creation of a successful idea of the restaurant business development (in particular, through applying of the separation principles). Methodology/Design/Approach – A case study is conducted as a research strategy to test propositions expressing a necessary condition to investigate the possibility of applying the separation principles to solve a problem. The restaurant industry is defined as the area to which the theory is applied and from which cases are selected for testing. Findings – The application of separation principles as a methodological tool contributes to finding an effective solution to problems of the restaurant business development. Originality of the research – This paper represents the analysis of how some restaurateurs have overcome the COVID-pandemic problems. A model of the invention process is proposed, which helps practitioners to find an effective solution for the development of the restaurant business under crisis conditions and to implement the successful idea in time. The results of the study show the possibility of improving the created idea and its development. Two ways of implementing this process were identified: alternate application of the principles of separation and unification of different parameters.","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67732609","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Book review: Quality Service Management: A Guide to Improving Business Processes","authors":"Ema Petaković","doi":"10.20867/thm.29.2.13","DOIUrl":"https://doi.org/10.20867/thm.29.2.13","url":null,"abstract":"","PeriodicalId":45185,"journal":{"name":"Tourism and Hospitality Management-Croatia","volume":"1 1","pages":""},"PeriodicalIF":1.3,"publicationDate":"2023-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67731877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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