Pub Date : 2022-11-24DOI: 10.1108/jibr-04-2021-0122
Gurpreet Kour, Bhavika Chhabria
Purpose Extant literature in Video on Demand (VoD) has taken the consumer perspective; however, the stakeholder perspective is largely neglected. This paper aims to fill this gap by understanding the strategies to enhance the experience and engage customers from the supplier’s point of view. The purpose of the study is to identify and analyse strategies adopted by over-the-top (OTT) platforms that ensure consumer loyalty in the VoD space. Design/methodology/approach Using a qualitative approach and inductive qualitative design, the authors interviewed 16 industry experts associated with OTT platforms in India and people handling various marketing-related positions. Data collected included topics related to industry landscape, the value created for a customer, consumer experience, engagement and platform stickiness. Thematic analysis was used to find meaningful semantic elements. Findings This study has found that consumer experience, content differentiation, consumer sense-making and engagement and platform extension as value enhancers as the key strategies been adopted in the Indian context, thereby leading to a platform’s stickiness. Research limitations/implications This research offers insights to policymakers of content, digital platforms, media practitioners and managers that are drawing consumers influenced by platform strategies. Practical implications This research provides insights to content policy makers, digital platform leaders, media practitioners, and managers who are influencing consumers through platform strategies. Social implications The research could help entrepreneurs and marketers understand the perspectives of stakeholders in the VoD industry in India. Originality/value The study encourages researchers to explore the concept of stickiness, which may or may not be equivalent to loyalty. It is important to focus on quality, frequency, and regular reminders to help customers return to the same platform in the short term.
{"title":"Understanding platform strategies for consumer stickiness on OTT platforms","authors":"Gurpreet Kour, Bhavika Chhabria","doi":"10.1108/jibr-04-2021-0122","DOIUrl":"https://doi.org/10.1108/jibr-04-2021-0122","url":null,"abstract":"\u0000Purpose\u0000Extant literature in Video on Demand (VoD) has taken the consumer perspective; however, the stakeholder perspective is largely neglected. This paper aims to fill this gap by understanding the strategies to enhance the experience and engage customers from the supplier’s point of view. The purpose of the study is to identify and analyse strategies adopted by over-the-top (OTT) platforms that ensure consumer loyalty in the VoD space.\u0000\u0000\u0000Design/methodology/approach\u0000Using a qualitative approach and inductive qualitative design, the authors interviewed 16 industry experts associated with OTT platforms in India and people handling various marketing-related positions. Data collected included topics related to industry landscape, the value created for a customer, consumer experience, engagement and platform stickiness. Thematic analysis was used to find meaningful semantic elements.\u0000\u0000\u0000Findings\u0000This study has found that consumer experience, content differentiation, consumer sense-making and engagement and platform extension as value enhancers as the key strategies been adopted in the Indian context, thereby leading to a platform’s stickiness.\u0000\u0000\u0000Research limitations/implications\u0000This research offers insights to policymakers of content, digital platforms, media practitioners and managers that are drawing consumers influenced by platform strategies.\u0000\u0000\u0000Practical implications\u0000This research provides insights to content policy makers, digital platform leaders, media practitioners, and managers who are influencing consumers through platform strategies.\u0000\u0000\u0000Social implications\u0000The research could help entrepreneurs and marketers understand the perspectives of stakeholders in the VoD industry in India.\u0000\u0000\u0000Originality/value\u0000The study encourages researchers to explore the concept of stickiness, which may or may not be equivalent to loyalty. It is important to focus on quality, frequency, and regular reminders to help customers return to the same platform in the short term.\u0000","PeriodicalId":45364,"journal":{"name":"Journal of Indian Business Research","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42126050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-15DOI: 10.1108/jibr-04-2022-0112
N. J. Kantharia, Jivan P. Biradar
Purpose Every shock, starting from the banking sector reform in 1992 to the global crisis due to Covid-19 pandemic, affects the performance of banks. The shocks and transformations jeopardise the bank’s performance. This study cover period of 30 years starting from 1992. So, the reason behind taking only public sector banks is that after 1991–92 many banking sector reforms took place, and many new private sector banks and foreign sector banks entered into competition due to the liberalization, privatization, globalization (LPG) policy. So, it has been difficult for public sector bank to manage their performance in a competitive market. So, the purpose of this study is to find out influencing factors of bank performance especially public sector bank, because, it has been vital to identify factors influencing their performance. Design/methodology/approach The current study explores the determinant of the performance of public sector banks in India. Currently, in India, 12 banks are public sector banks, which capture 59.8% market share in the banking industry. After 1994 new licences were issued by Reserve Bank of India for many banks, and foreign sector banks entered the market as an effect of LPG policy, and market competition is one of the significant determinants of the performance of banks. Thus, the panel regression model is used to analyse the impact of various determinants on the performance of public sector banks (from 1992 to 2021). Return on equity and return on assets are used as indicators of performance, whereas influencing factors are divided into two parts, bank-specific factors, which include bank size, asset quality (AQ), liquidity, credit deposit ratio (CDR), capital adequacy, debt-equity ratio, employee’s productivity and macroeconomic factors which include inflation rate, tax rate and gross domestic product (GDP). Findings Results of the study show that bank size is not an essential factor for measuring bank performance because it is insignificant with both indicators of performance. AQ, liquidity ratio and CDR are significant in both models with negative impact. Macroeconomic factors like GDP are insignificant with both indicators with positive relations and tax rates are significant with a positive relationship. The inflation rate is significant but affects negatively to performance. Research limitations/implications This study only focuses on public sector banks. So, the results for private and foreign sector banks might differ. Considering the larger market share compared to other sector banks, the authors are focusing on public sector banks only. Foreign banks and cooperative banks are not included current analysis because of huge numbers and different working environments. Originality/value Determining influencing factors of bank performance is crucial because it will help the bank take various policy implications and formulation. Since independence measuring bank performance are important area.
{"title":"What influence the performance of banks? Evidence from public sector banks in India","authors":"N. J. Kantharia, Jivan P. Biradar","doi":"10.1108/jibr-04-2022-0112","DOIUrl":"https://doi.org/10.1108/jibr-04-2022-0112","url":null,"abstract":"\u0000Purpose\u0000Every shock, starting from the banking sector reform in 1992 to the global crisis due to Covid-19 pandemic, affects the performance of banks. The shocks and transformations jeopardise the bank’s performance. This study cover period of 30 years starting from 1992. So, the reason behind taking only public sector banks is that after 1991–92 many banking sector reforms took place, and many new private sector banks and foreign sector banks entered into competition due to the liberalization, privatization, globalization (LPG) policy. So, it has been difficult for public sector bank to manage their performance in a competitive market. So, the purpose of this study is to find out influencing factors of bank performance especially public sector bank, because, it has been vital to identify factors influencing their performance.\u0000\u0000\u0000Design/methodology/approach\u0000The current study explores the determinant of the performance of public sector banks in India. Currently, in India, 12 banks are public sector banks, which capture 59.8% market share in the banking industry. After 1994 new licences were issued by Reserve Bank of India for many banks, and foreign sector banks entered the market as an effect of LPG policy, and market competition is one of the significant determinants of the performance of banks. Thus, the panel regression model is used to analyse the impact of various determinants on the performance of public sector banks (from 1992 to 2021). Return on equity and return on assets are used as indicators of performance, whereas influencing factors are divided into two parts, bank-specific factors, which include bank size, asset quality (AQ), liquidity, credit deposit ratio (CDR), capital adequacy, debt-equity ratio, employee’s productivity and macroeconomic factors which include inflation rate, tax rate and gross domestic product (GDP).\u0000\u0000\u0000Findings\u0000Results of the study show that bank size is not an essential factor for measuring bank performance because it is insignificant with both indicators of performance. AQ, liquidity ratio and CDR are significant in both models with negative impact. Macroeconomic factors like GDP are insignificant with both indicators with positive relations and tax rates are significant with a positive relationship. The inflation rate is significant but affects negatively to performance.\u0000\u0000\u0000Research limitations/implications\u0000This study only focuses on public sector banks. So, the results for private and foreign sector banks might differ. Considering the larger market share compared to other sector banks, the authors are focusing on public sector banks only. Foreign banks and cooperative banks are not included current analysis because of huge numbers and different working environments.\u0000\u0000\u0000Originality/value\u0000Determining influencing factors of bank performance is crucial because it will help the bank take various policy implications and formulation. Since independence measuring bank performance are important area.\u0000","PeriodicalId":45364,"journal":{"name":"Journal of Indian Business Research","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48656365","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-15DOI: 10.1108/jibr-08-2022-0212
Navya Kumar, S. Alok
Purpose Work-from-home (WFH) gained ground with COVID and will now continue to be a part of India’s future of work. Under WFH information and communication technologies (ICT) media become the primary/sole mode of communication for employees, which holds several implications for employers and employees. Therefore, this study aims to investigate the impact of ICT media characteristics and usage frequency on multiple WFH outcomes. Specifically studied was ICT media’s ability to support synchronicity or coordinated behaviours of individuals working together. Design/methodology/approach This work examined the effect of ICT media’s synchronicity-supporting ability and usage frequency on WFH employees’ need for competence and relatedness satisfaction, thereby wellbeing and preference to WFH. Data from 301 white-collar employees of varied manufacturing and services organizations of India was analysed via partial least squares structural equation modelling. Findings Achieving more synchronicity by frequently using ICT media that can better facilitate coordinated behaviours did not directly influence WFH employees’ feeling of belongingness (need for relatedness) or wellbeing. It did, however, positively affect their feeling of effectance (need for competence) and thereby wellbeing. However, unexpectedly, it negatively influenced preference to WFH more often. Originality/value This study has uniquely combined media synchronicity and self-determination theories to investigate the implications of a work practice on employee wellbeing and preferences. Also, an extensible media evaluation parameter was created that encompasses the characteristics and usage frequency of a set of ICT media.
{"title":"Media synchronicity implications for Indian white-collar employees’ work-from-home wellbeing and preference, mediated by psychological needs satisfaction","authors":"Navya Kumar, S. Alok","doi":"10.1108/jibr-08-2022-0212","DOIUrl":"https://doi.org/10.1108/jibr-08-2022-0212","url":null,"abstract":"\u0000Purpose\u0000Work-from-home (WFH) gained ground with COVID and will now continue to be a part of India’s future of work. Under WFH information and communication technologies (ICT) media become the primary/sole mode of communication for employees, which holds several implications for employers and employees. Therefore, this study aims to investigate the impact of ICT media characteristics and usage frequency on multiple WFH outcomes. Specifically studied was ICT media’s ability to support synchronicity or coordinated behaviours of individuals working together.\u0000\u0000\u0000Design/methodology/approach\u0000This work examined the effect of ICT media’s synchronicity-supporting ability and usage frequency on WFH employees’ need for competence and relatedness satisfaction, thereby wellbeing and preference to WFH. Data from 301 white-collar employees of varied manufacturing and services organizations of India was analysed via partial least squares structural equation modelling.\u0000\u0000\u0000Findings\u0000Achieving more synchronicity by frequently using ICT media that can better facilitate coordinated behaviours did not directly influence WFH employees’ feeling of belongingness (need for relatedness) or wellbeing. It did, however, positively affect their feeling of effectance (need for competence) and thereby wellbeing. However, unexpectedly, it negatively influenced preference to WFH more often.\u0000\u0000\u0000Originality/value\u0000This study has uniquely combined media synchronicity and self-determination theories to investigate the implications of a work practice on employee wellbeing and preferences. Also, an extensible media evaluation parameter was created that encompasses the characteristics and usage frequency of a set of ICT media.\u0000","PeriodicalId":45364,"journal":{"name":"Journal of Indian Business Research","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41682654","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-08DOI: 10.1108/jibr-04-2022-0115
Meenal Kaustubh Pendse, Varsha Shriram Nerlekar, P. Darda
Purpose This paper aims to see how scholarly research on Greenwashing practices and behaviour has progressed in the 21st century. There has been a lot of empirical, exploratory and conceptual work done on Green marketing, sustainable marketing and environmental marketing. However, there have been few attempts to produce a comprehensive scientific mapping of Greenwashing as a niche topic. As a result, the study’s goal is to elicit research trends through knowledge structure synthesis. Design/methodology/approach A Bibliometric Analysis on the topic of Greenwashing practices was undertaken on 355 publications. For this, a scientific search strategy was run on the Scopus database for the period 1996–2021. The study was conducted using Biblioshiny, a Web-based application that is part of the Bibliometric package. Important journals, countries, authors, keywords and affiliations were found using the software’s automated workflow and thematic evolution, citations, co-citations and social network analysis were performed. Findings The study indicated a gradual increase in the research related to Greenwashing practices. The findings show a relative concentration of more influential work in the said domain amongst a handful of research scholars. Many influential studies have occurred after 2007, and a rally is seen in the studies on Greenwashing till 2020. The authors can say that the rigour of research has started increasing since then. Geographic dispersion of the work has shown that the USA followed by the UK dominates the scholarly inquiry and these countries have major collaboration with European and Asian researchers. The 10 most productive countries were examined, and it was discovered that the USA contributed the majority of the publications, with the UK and China coming in second and third place, respectively, in terms of publication in the said sector. In addition to the domain’s conceptual structure, the study exposes the domain’s social and Intellectual structure. This brings up new possibilities for Greenwashing studies in the future. Research limitations/implications The present research is a Bibliometric analysis that is restricted to science mapping, and hence, limitations apply to the said studies. Researchers can use systematic literature review to build a robust conceptual foundation in the future. The Scopus database was used for this study because it has a greater number of high-quality journals in structured forms that are compatible with Bibliometrix software. Practical implications Greenwashing practices and behaviour, as well as their links to sustainability, are discussed in this paper. It highlights the most often stated challenges in the discipline and suggests possible research topics. It provides future scholars with information on this discipline’s issues, contexts and collaboration opportunities. Social implications The current study can give further directions to the researchers for conducting rigorous research o
{"title":"A comprehensive look at Greenwashing from 1996 to 2021: a bibliometric analysis","authors":"Meenal Kaustubh Pendse, Varsha Shriram Nerlekar, P. Darda","doi":"10.1108/jibr-04-2022-0115","DOIUrl":"https://doi.org/10.1108/jibr-04-2022-0115","url":null,"abstract":"\u0000Purpose\u0000This paper aims to see how scholarly research on Greenwashing practices and behaviour has progressed in the 21st century. There has been a lot of empirical, exploratory and conceptual work done on Green marketing, sustainable marketing and environmental marketing. However, there have been few attempts to produce a comprehensive scientific mapping of Greenwashing as a niche topic. As a result, the study’s goal is to elicit research trends through knowledge structure synthesis.\u0000\u0000\u0000Design/methodology/approach\u0000A Bibliometric Analysis on the topic of Greenwashing practices was undertaken on 355 publications. For this, a scientific search strategy was run on the Scopus database for the period 1996–2021. The study was conducted using Biblioshiny, a Web-based application that is part of the Bibliometric package. Important journals, countries, authors, keywords and affiliations were found using the software’s automated workflow and thematic evolution, citations, co-citations and social network analysis were performed.\u0000\u0000\u0000Findings\u0000The study indicated a gradual increase in the research related to Greenwashing practices. The findings show a relative concentration of more influential work in the said domain amongst a handful of research scholars. Many influential studies have occurred after 2007, and a rally is seen in the studies on Greenwashing till 2020. The authors can say that the rigour of research has started increasing since then. Geographic dispersion of the work has shown that the USA followed by the UK dominates the scholarly inquiry and these countries have major collaboration with European and Asian researchers. The 10 most productive countries were examined, and it was discovered that the USA contributed the majority of the publications, with the UK and China coming in second and third place, respectively, in terms of publication in the said sector. In addition to the domain’s conceptual structure, the study exposes the domain’s social and Intellectual structure. This brings up new possibilities for Greenwashing studies in the future.\u0000\u0000\u0000Research limitations/implications\u0000The present research is a Bibliometric analysis that is restricted to science mapping, and hence, limitations apply to the said studies. Researchers can use systematic literature review to build a robust conceptual foundation in the future. The Scopus database was used for this study because it has a greater number of high-quality journals in structured forms that are compatible with Bibliometrix software.\u0000\u0000\u0000Practical implications\u0000Greenwashing practices and behaviour, as well as their links to sustainability, are discussed in this paper. It highlights the most often stated challenges in the discipline and suggests possible research topics. It provides future scholars with information on this discipline’s issues, contexts and collaboration opportunities.\u0000\u0000\u0000Social implications\u0000The current study can give further directions to the researchers for conducting rigorous research o","PeriodicalId":45364,"journal":{"name":"Journal of Indian Business Research","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48586992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-25DOI: 10.1108/jibr-04-2022-0103
S. Musa, Mohd Hairul Azrin Haji Besar, M F Anshari
Purpose This paper aims to evaluate the responses taken during the pandemic of COVID-19 in sustaining agricultural activities and safeguarding local food supply via digital platforms by applying the case study method. Design/methodology/approach This paper uses a case study approach due to its systematic way of collecting data, analysing information and reporting results to understand the particular problem. For this study, secondary data consisting of government reports and documents are used to give a broader understanding of the impact of COVID-19 on the local food system and digital platform for agricultural produce. Findings The impact of COVID-19 on the agri-food sector is the move towards a more resilient and sustainable local food system, whereby nations emphasise food security by encouraging local food production. This is done by boosting micro, small and medium enterprises’ (MSME) output, “supporting local” initiatives and leveraging digital platforms and FinTech in business transactions. Research limitations/implications This study highlights that MSMEs’ adoption of digital platforms, particularly in the agri-food sector, demonstrates their willingness to embrace new business models that leverage technological advancements while maintaining the personal touch that attracts customers. Practical implications This study implies that although the pandemic outbreak created prolonged uncertainties with an immediate impact on the economy and ways of doing business transactions, digital platforms and FinTech ensured continuous food supply during the period. Originality/value This paper provides initial valuable insight to academics, practitioners and policymakers in agriculture and innovation management. It can be observed that digital platform and FinTech plays an essential role in ensuring safety and undisrupted food supply, especially in the case of fresh produce grown by local small-scale farmers and MSMEs. This creates a more resilient agri-food system and reduces the pressure from the conventional model of food purchase and social distancing requirements.
{"title":"COVID-19, local food system and digitalisation of the agri-food sector","authors":"S. Musa, Mohd Hairul Azrin Haji Besar, M F Anshari","doi":"10.1108/jibr-04-2022-0103","DOIUrl":"https://doi.org/10.1108/jibr-04-2022-0103","url":null,"abstract":"\u0000Purpose\u0000This paper aims to evaluate the responses taken during the pandemic of COVID-19 in sustaining agricultural activities and safeguarding local food supply via digital platforms by applying the case study method.\u0000\u0000\u0000Design/methodology/approach\u0000This paper uses a case study approach due to its systematic way of collecting data, analysing information and reporting results to understand the particular problem. For this study, secondary data consisting of government reports and documents are used to give a broader understanding of the impact of COVID-19 on the local food system and digital platform for agricultural produce.\u0000\u0000\u0000Findings\u0000The impact of COVID-19 on the agri-food sector is the move towards a more resilient and sustainable local food system, whereby nations emphasise food security by encouraging local food production. This is done by boosting micro, small and medium enterprises’ (MSME) output, “supporting local” initiatives and leveraging digital platforms and FinTech in business transactions.\u0000\u0000\u0000Research limitations/implications\u0000This study highlights that MSMEs’ adoption of digital platforms, particularly in the agri-food sector, demonstrates their willingness to embrace new business models that leverage technological advancements while maintaining the personal touch that attracts customers.\u0000\u0000\u0000Practical implications\u0000This study implies that although the pandemic outbreak created prolonged uncertainties with an immediate impact on the economy and ways of doing business transactions, digital platforms and FinTech ensured continuous food supply during the period.\u0000\u0000\u0000Originality/value\u0000This paper provides initial valuable insight to academics, practitioners and policymakers in agriculture and innovation management. It can be observed that digital platform and FinTech plays an essential role in ensuring safety and undisrupted food supply, especially in the case of fresh produce grown by local small-scale farmers and MSMEs. This creates a more resilient agri-food system and reduces the pressure from the conventional model of food purchase and social distancing requirements.\u0000","PeriodicalId":45364,"journal":{"name":"Journal of Indian Business Research","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48157508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-11DOI: 10.1108/jibr-04-2022-0116
P. Gujrati
Purpose This study aims to understand the corporate social responsibility (CSR) perspective of the employees working in manufacturing sector and service sector and further investigates whether there is any significant difference in their opinion on the basis of their gender and their hierarchical position in the organization. Design/methodology/approach In total, 300 employees of manufacturing and service sector companies have participated in this study. To test the hypotheses, the researcher has used two-way ANOVA, with diagrammatic presentation with the help of SPSS. Findings The results showed that there was a non-significant effect of gender on the perceived impact of CSR and employees at various level of hierarchy perceived the impact differently by the type of companies in which they work. Specifically, there was significant difference in the perceived impact for officers, managers and assistant managers in manufacturing and service sector, whereas for executives, the perceived impact varied significantly in manufacturing and service sector. Research limitations/implications This study has analysed the perception of 300 employees including the employees of the manufacturing and service sectors. Also, the analysis is based on two demographic variables, i.e. gender and hierarchical level which may be considered as the limitation of the study. Practical implications The major contribution of this study is the fact that the employees have similar kind of opinion for the efforts and initiatives taken by their companies for CSR practices. The work culture, corporate ethics, managerial support and sectorial priorities do not have much influence on the employees in terms of CSR. However, the employee’s opinion may change after reaching to higher position in organization. Originality/value This study is totally unique in nature. As per the researcher’s knowledge, no documented study is available that investigates the CSR perspective of employees from two major sectors, i.e. manufacturing and service sector that validates this study.
{"title":"An empirical study on the impact of corporate social responsibility in the manufacturing and service sector in India","authors":"P. Gujrati","doi":"10.1108/jibr-04-2022-0116","DOIUrl":"https://doi.org/10.1108/jibr-04-2022-0116","url":null,"abstract":"\u0000Purpose\u0000This study aims to understand the corporate social responsibility (CSR) perspective of the employees working in manufacturing sector and service sector and further investigates whether there is any significant difference in their opinion on the basis of their gender and their hierarchical position in the organization.\u0000\u0000\u0000Design/methodology/approach\u0000In total, 300 employees of manufacturing and service sector companies have participated in this study. To test the hypotheses, the researcher has used two-way ANOVA, with diagrammatic presentation with the help of SPSS.\u0000\u0000\u0000Findings\u0000The results showed that there was a non-significant effect of gender on the perceived impact of CSR and employees at various level of hierarchy perceived the impact differently by the type of companies in which they work. Specifically, there was significant difference in the perceived impact for officers, managers and assistant managers in manufacturing and service sector, whereas for executives, the perceived impact varied significantly in manufacturing and service sector.\u0000\u0000\u0000Research limitations/implications\u0000This study has analysed the perception of 300 employees including the employees of the manufacturing and service sectors. Also, the analysis is based on two demographic variables, i.e. gender and hierarchical level which may be considered as the limitation of the study.\u0000\u0000\u0000Practical implications\u0000The major contribution of this study is the fact that the employees have similar kind of opinion for the efforts and initiatives taken by their companies for CSR practices. The work culture, corporate ethics, managerial support and sectorial priorities do not have much influence on the employees in terms of CSR. However, the employee’s opinion may change after reaching to higher position in organization.\u0000\u0000\u0000Originality/value\u0000This study is totally unique in nature. As per the researcher’s knowledge, no documented study is available that investigates the CSR perspective of employees from two major sectors, i.e. manufacturing and service sector that validates this study.\u0000","PeriodicalId":45364,"journal":{"name":"Journal of Indian Business Research","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42507535","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-11DOI: 10.1108/jibr-04-2022-0121
Swati Sharma, Ankita Sharma
Purpose The Covid-19 pandemic adversely affected the tourism industry. The highly contagious coronavirus-19 has brought the whole industry to its knees, initiating catastrophic effects in terms of loss of jobs and revenue. The purpose of this qualitative study is to identify the innovative coping strategies adopted by small tourism companies (STCs) to revive business and cope with the pandemic. Design/methodology/approach This study used qualitative exploration and asked open-ended questions to senior executives of STCs in India. Written responses were obtained from the respondents. Thematic analysis was performed to analyse the responses of the participants. Findings The findings highlight the innovative strategies adopted by STCs to cope with Covid-19-related business loss and present suggestions given by them to benefit the tourism industry. Research limitations/implications This study offers insightful practical and theoretical implications for tourism companies, marketing practitioners and policymakers. Originality/value The study builds on social practice theory, and the findings (prominent themes) are uniquely mapped with the elements of social practice theory.
{"title":"Innovative strategies to tackle post-Covid-19 tourism: case of small tourism companies","authors":"Swati Sharma, Ankita Sharma","doi":"10.1108/jibr-04-2022-0121","DOIUrl":"https://doi.org/10.1108/jibr-04-2022-0121","url":null,"abstract":"\u0000Purpose\u0000The Covid-19 pandemic adversely affected the tourism industry. The highly contagious coronavirus-19 has brought the whole industry to its knees, initiating catastrophic effects in terms of loss of jobs and revenue. The purpose of this qualitative study is to identify the innovative coping strategies adopted by small tourism companies (STCs) to revive business and cope with the pandemic.\u0000\u0000\u0000Design/methodology/approach\u0000This study used qualitative exploration and asked open-ended questions to senior executives of STCs in India. Written responses were obtained from the respondents. Thematic analysis was performed to analyse the responses of the participants.\u0000\u0000\u0000Findings\u0000The findings highlight the innovative strategies adopted by STCs to cope with Covid-19-related business loss and present suggestions given by them to benefit the tourism industry.\u0000\u0000\u0000Research limitations/implications\u0000This study offers insightful practical and theoretical implications for tourism companies, marketing practitioners and policymakers.\u0000\u0000\u0000Originality/value\u0000The study builds on social practice theory, and the findings (prominent themes) are uniquely mapped with the elements of social practice theory.\u0000","PeriodicalId":45364,"journal":{"name":"Journal of Indian Business Research","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45412890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-11DOI: 10.1108/jibr-04-2022-0107
Pradeep Kesavapanikkar, R. Amit, Palaniappan Ramu
Purpose Product as a service (PaaS) is a method of business innovation for traditional product companies to make their offerings more attractive, move up the value chain and find more customers. However, the customer acceptance of PaaS depends on the market in which it operates. The purpose of this study is to understand, through an automotive lease PaaS evaluation and from an outside-in user perspective, the effects of the main intrinsic and extrinsic factors of a product, its design and brand, on the lease versus buy decision of automobiles by consumers in an emerging market, to help companies transition to a PaaS business model. Design/methodology/approach A survey of actual car owners and lease car users was conducted. Confirmatory factor analysis was used to test the measurement model, followed by logistic regression for statistical modeling. As a practice evaluation of an existing PaaS example, this study further explored the expectations and experience of automotive lease users to link practical insights to analytical results and help businesses make a successful transition to PaaS. Findings The results of the study showed the effect of the brand as significant in lease versus buy decisions. Brand loyalty is more important when leasing than when buying a car. However, brand awareness/association is less important for leasing than buying. There was no significant difference in consumer expectations of product design in automotive lease PaaS. Customers who buy and lease cars have the same expectations of the overall product in terms of its key design attributes. Originality/value The literature on PaaS has mostly focused on strategies, frameworks and guidelines for implementation and empirical studies are limited. Comparative analyses between PaaS and traditional ownership models are also limited. It is unclear how consumers’ expectations differ between PaaS and traditional ownership models, especially in emerging markets, because PaaS’s success depends on the market in which it operates. This study addresses this gap in the literature.
{"title":"Product as a service (PaaS) for traditional product companies: an automotive lease practice evaluation","authors":"Pradeep Kesavapanikkar, R. Amit, Palaniappan Ramu","doi":"10.1108/jibr-04-2022-0107","DOIUrl":"https://doi.org/10.1108/jibr-04-2022-0107","url":null,"abstract":"\u0000Purpose\u0000Product as a service (PaaS) is a method of business innovation for traditional product companies to make their offerings more attractive, move up the value chain and find more customers. However, the customer acceptance of PaaS depends on the market in which it operates. The purpose of this study is to understand, through an automotive lease PaaS evaluation and from an outside-in user perspective, the effects of the main intrinsic and extrinsic factors of a product, its design and brand, on the lease versus buy decision of automobiles by consumers in an emerging market, to help companies transition to a PaaS business model.\u0000\u0000\u0000Design/methodology/approach\u0000A survey of actual car owners and lease car users was conducted. Confirmatory factor analysis was used to test the measurement model, followed by logistic regression for statistical modeling. As a practice evaluation of an existing PaaS example, this study further explored the expectations and experience of automotive lease users to link practical insights to analytical results and help businesses make a successful transition to PaaS.\u0000\u0000\u0000Findings\u0000The results of the study showed the effect of the brand as significant in lease versus buy decisions. Brand loyalty is more important when leasing than when buying a car. However, brand awareness/association is less important for leasing than buying. There was no significant difference in consumer expectations of product design in automotive lease PaaS. Customers who buy and lease cars have the same expectations of the overall product in terms of its key design attributes.\u0000\u0000\u0000Originality/value\u0000The literature on PaaS has mostly focused on strategies, frameworks and guidelines for implementation and empirical studies are limited. Comparative analyses between PaaS and traditional ownership models are also limited. It is unclear how consumers’ expectations differ between PaaS and traditional ownership models, especially in emerging markets, because PaaS’s success depends on the market in which it operates. This study addresses this gap in the literature.\u0000","PeriodicalId":45364,"journal":{"name":"Journal of Indian Business Research","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48317253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-10DOI: 10.1108/jibr-04-2022-0096
A. Bhargava, Pallavi Ligade
Purpose Traditional economic systems have had serious detrimental effects on environmental development and unequal wealth distribution, culminating in ecological disasters and demographic imbalances. A study of the interrelationships between the principles of sustainability and corporate social responsibility (CSR) would be advantageous, given the prevalence of unequal opportunities and access to resources in a global economy (CSR). To address global and diverse challenges, fieldwork and their relationships must be examined. In this context, the current study aims to investigate the linkages between the concepts of CSR and sustainability to better understand current scientific advances and future research prospects. Design/methodology/approach The bibliometric analysis technique is applied in the implementation of this study project. To find the existing links, a total of 3,079 publications on the themes of sustainability and CSR were analysed. The research works from Scopus were chosen because they have a large number of papers, authors and journals while meeting the peer-review standard for scientifictuality, and they have a high number of papers, authors and journals. Findings As a result, interest in this field of study has grown significantly, with Garca-Sánchez being the most productive author, Business, Management and Accounting is the most researched topic, and sustainability Switzerland being the most productive publication. The USA has the most articles and citations, whereas Salamanca University is the most prolific producer. Future research should concentrate on the social dimension and its implications for the Circular Economy. Finally, a research line is presented that integrates recommendations from the 2030 Agenda for Sustainable Development and its 17 Sustainable Development Goals. Originality/value The paper does fit in bringing the relevant and novel collection of data.
{"title":"Corporate social responsibility (CSR) and sustainability – a scientometric analysis of the interrelationship","authors":"A. Bhargava, Pallavi Ligade","doi":"10.1108/jibr-04-2022-0096","DOIUrl":"https://doi.org/10.1108/jibr-04-2022-0096","url":null,"abstract":"\u0000Purpose\u0000Traditional economic systems have had serious detrimental effects on environmental development and unequal wealth distribution, culminating in ecological disasters and demographic imbalances. A study of the interrelationships between the principles of sustainability and corporate social responsibility (CSR) would be advantageous, given the prevalence of unequal opportunities and access to resources in a global economy (CSR). To address global and diverse challenges, fieldwork and their relationships must be examined. In this context, the current study aims to investigate the linkages between the concepts of CSR and sustainability to better understand current scientific advances and future research prospects.\u0000\u0000\u0000Design/methodology/approach\u0000The bibliometric analysis technique is applied in the implementation of this study project. To find the existing links, a total of 3,079 publications on the themes of sustainability and CSR were analysed. The research works from Scopus were chosen because they have a large number of papers, authors and journals while meeting the peer-review standard for scientifictuality, and they have a high number of papers, authors and journals.\u0000\u0000\u0000Findings\u0000As a result, interest in this field of study has grown significantly, with Garca-Sánchez being the most productive author, Business, Management and Accounting is the most researched topic, and sustainability Switzerland being the most productive publication. The USA has the most articles and citations, whereas Salamanca University is the most prolific producer. Future research should concentrate on the social dimension and its implications for the Circular Economy. Finally, a research line is presented that integrates recommendations from the 2030 Agenda for Sustainable Development and its 17 Sustainable Development Goals.\u0000\u0000\u0000Originality/value\u0000The paper does fit in bringing the relevant and novel collection of data.\u0000","PeriodicalId":45364,"journal":{"name":"Journal of Indian Business Research","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45105155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-05DOI: 10.1108/jibr-05-2022-0126
J. Ojih, P. Joshi, Ashish Mohture, S. K. Gupta
Purpose The purpose of this paper is to explore and address the possible reasons for the hesitancy in accepting cryptocurrency as an asset class by the world governments and central banks. The behaviour of delaying the acceptance or using cryptocurrency has been termed as crypto-hesitancy. Design/methodology/approach To establish the conceptual understanding of crypto-hesitancy, the bibliometric analysis was performed through Bibliometrix and VOSviewer. Through keyword search technique this study has located 507 useful studies in Scopus database, which were used for the bibliometric analysis. Findings The findings of the study reveal that the government of developed and developing nations and central banks hesitate to regulate and accept cryptocurrency due to the following reasons: cryptocurrency’s ties to illegal activity, speculation and cryptocurrency’s capacity to circumvent government-imposed capital controls. The findings of this study can be used as platform to develop the construct – crypto-hesitancy – further and explore the empirical insights of it. Originality/value To the best of the authors’ knowledge, the construct crypto-hesitancy has not been evolved yet, which makes this study the first attempt to theoretically understand the concept and its evolution.
{"title":"Crypto-hesitancy: is regulation the answer?","authors":"J. Ojih, P. Joshi, Ashish Mohture, S. K. Gupta","doi":"10.1108/jibr-05-2022-0126","DOIUrl":"https://doi.org/10.1108/jibr-05-2022-0126","url":null,"abstract":"\u0000Purpose\u0000The purpose of this paper is to explore and address the possible reasons for the hesitancy in accepting cryptocurrency as an asset class by the world governments and central banks. The behaviour of delaying the acceptance or using cryptocurrency has been termed as crypto-hesitancy.\u0000\u0000\u0000Design/methodology/approach\u0000To establish the conceptual understanding of crypto-hesitancy, the bibliometric analysis was performed through Bibliometrix and VOSviewer. Through keyword search technique this study has located 507 useful studies in Scopus database, which were used for the bibliometric analysis.\u0000\u0000\u0000Findings\u0000The findings of the study reveal that the government of developed and developing nations and central banks hesitate to regulate and accept cryptocurrency due to the following reasons: cryptocurrency’s ties to illegal activity, speculation and cryptocurrency’s capacity to circumvent government-imposed capital controls. The findings of this study can be used as platform to develop the construct – crypto-hesitancy – further and explore the empirical insights of it.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, the construct crypto-hesitancy has not been evolved yet, which makes this study the first attempt to theoretically understand the concept and its evolution.\u0000","PeriodicalId":45364,"journal":{"name":"Journal of Indian Business Research","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2022-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42725733","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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