International Journal of Business Communication最新文献

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Spotlight on a Thought Leader in Business Communication: Ronald E. Dulek, Ph.D. 聚焦商业传播中的思想领袖：Ronald E.Dulek博士。

IF 2.8 3区经济学 Q2 BUSINESS

International Journal of Business Communication

Pub Date : 2022-03-26 DOI: 10.1177/23294884221082462

Kim Sydow Campbell

引用次数: 0

Trust Me: Interpersonal Communication Dominance as a Tool for Influencing Interpersonal Trust Between Coworkers 相信我:人际沟通优势作为影响同事之间人际信任的工具

IF 2.8 3区经济学 Q2 BUSINESS

International Journal of Business Communication

Pub Date : 2022-03-11 DOI: 10.1177/23294884221080933

Luke A. Langlinais, Heath A. Howard, Jeffery D. Houghton

Perceptions of trustworthiness are an established antecedent of interpersonal trust. However, the trust and communication literatures provide fewer insights into possible proactive tools for positively influencing trustworthiness. Interpersonal communication dominance is a skill used to influence another individual in an interpersonal relationship. Using social information processing theory, we hypothesize and test a parallel mediation model specifying that the three dimensions of trustworthiness (i.e., perceived ability, perceived benevolence, and perceived integrity) mediate the relationship between interpersonal communication dominance and interpersonal trust. The results show significant indirect effects for interpersonal communication dominance on interpersonal trust through perceived benevolence and perceived integrity but not through perceived ability. Our findings suggest that using interpersonal communication dominance to increase perceptions of benevolence and integrity may be an important communicative tool for positively influencing interpersonal trust.

对可信度的认知是人际信任的既定前提。然而，信任和沟通文献提供较少的见解，可能的主动工具，积极影响可信性。人际沟通优势是一种在人际关系中影响另一个人的技能。运用社会信息加工理论，我们假设并检验了可信度三个维度(感知能力、感知仁慈和感知诚信)在人际交往优势与人际信任之间的中介关系。结果表明，人际交往优势通过感知仁慈和感知正直对人际信任有间接影响，而不通过感知能力对人际信任有间接影响。本研究结果提示，利用人际沟通优势来增加善意和正直的感知可能是正向影响人际信任的重要沟通工具。

引用次数: 3

Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust 新冠肺炎疫情期间内部沟通对员工心理健康的影响——员工组织信任的中介作用

IF 2.8 3区经济学 Q2 BUSINESS

International Journal of Business Communication

Pub Date : 2022-03-08 DOI: 10.1177/23294884221081838

Y. Qin, L. Men

This study examines whether and how internal communication at different levels (i.e., corporate symmetrical communication and supportive peer communication) interact to influence employee psychological well-being during the COVID-19 pandemic. This study also reveals the mediating effects of employee organizational trust in this process, which helps explain how internal communication influences employee psychological well-being. An online survey was conducted with 393 employees across various industries in the United States. The key findings showed that supportive peer communication was positively associated with employee mental wellness. In addition, increased organizational trust positively mediated the effects of both corporate symmetrical communication and supportive peer communication on employee psychological well-being. This study advances understanding of employee psychological well-being by examining the impact of internal communication. The results of this study also provide practical implications regarding how to promote employee psychological wellness by creating an effective internal communication environment at both corporate and peer levels to cultivate employee organizational trust.

本研究考察了在新冠肺炎大流行期间，不同层次的内部沟通（即企业对称沟通和支持性同伴沟通）是否以及如何相互影响员工的心理健康。本研究还揭示了员工组织信任在这一过程中的中介作用，这有助于解释内部沟通如何影响员工的心理健康。一项在线调查对美国各个行业的393名员工进行了调查。关键研究结果表明，支持性同伴交流与员工心理健康呈正相关。此外，组织信任的增加对企业对称沟通和支持性同伴沟通对员工心理健康的影响起到了正向中介作用。本研究通过考察内部沟通的影响，增进了对员工心理健康的理解。本研究的结果还为如何通过在公司和同行层面创造有效的内部沟通环境来培养员工的组织信任，从而促进员工的心理健康提供了实际启示。

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引用次数: 17

The Use of Humor in Employee-to-Employee Workplace Communication: A Systematic Review With Thematic Synthesis 幽默在员工与员工职场沟通中的运用:基于主题综合的系统回顾

IF 2.8 3区经济学 Q2 BUSINESS

International Journal of Business Communication

Pub Date : 2022-01-06 DOI: 10.1177/23294884211069966

Stephen Taylor, Jane Simpson, Claire Hardy

The aim of this systematic review was to develop a thematic synthesis of existing qualitative studies to explore the use of humor in employee-to-employee workplace communication and provide a greater understanding of this area of research through the experiences of employees. A number of databases were searched using key terms and papers were selected using pre-specified criteria. The thematic synthesis approach of Thomas and Harden was used to review the final 23 papers. The findings from the thematic synthesis resulted in four temporal themes that described how humor was utilized during an employee’s organizational transition: (1) initiation into organizational humor, (2) joining a “tribe”—in-groups and out-groups, (3) exerting influence—humor as power, and (4) using the safety valve—humor to relieve tension. The temporal themes described in this study crossed organizational and cultural divides, where humor formed an essential part of work-based dialog.

本系统综述的目的是对现有的定性研究进行专题综合，以探索幽默在员工与员工之间的工作场所沟通中的使用，并通过员工的经验对这一研究领域提供更好的理解。使用关键术语搜索了一些数据库，并使用预先指定的标准选择了论文。采用Thomas和Harden的主题综合方法对最后的23篇论文进行了综述。主题综合的结果产生了四个时间主题，描述了员工在组织过渡期间如何使用幽默:(1)进入组织幽默，(2)加入“部落”-群体内和群体外，(3)发挥影响力-幽默作为力量，(4)使用安全阀-幽默缓解紧张。本研究中描述的时间主题跨越了组织和文化的鸿沟，幽默是基于工作的对话的重要组成部分。

引用次数: 0

Relationship Cultivation via Social Media During the COVID-19 Pandemic: Evidence From China and the U.S 新冠肺炎大流行期间通过社交媒体培养关系：来自中美的证据

IF 2.8 3区经济学 Q2 BUSINESS

International Journal of Business Communication

Pub Date : 2022-01-05 DOI: 10.1177/23294884211067805

Qiongyao Huang, Benjamin J. Lynn, Chuqing Dong, Shijun Ni, L. Men

This study explored the relationship cultivation and social media strategies companies used to cultivate relationships with their publics in two culturally distinct markets of China and the U.S. during the COVID-19 pandemic. A quantitative content analysis of Weibo (n = 756) and Twitter (n = 645) posts from Fortune 500 companies in China (n = 30) and the U.S. (n = 30) respectively was conducted to examine the effects of their relational efforts on public engagement. Results showed that certain relationship cultivation strategies and use of social media functions effectively increased public engagement in both China and the U.S., although on different levels. Both Chinese and U.S. companies most frequently adopted the strategy of openness. While the openness strategy was most effective at raising engagement levels in the U.S., publics of Chinese companies became more engaged when companies used the access strategy. Also, publics of Chinese companies showed higher levels of engagement and more positive emotions toward companies’ social media messages than their U.S. counterparts. The findings advance our understanding of organization-public relationships in a worldwide disaster setting, with insights informing the global public relations theory and practices.

本研究探讨了新冠肺炎大流行期间，公司在中美两个不同文化的市场中与公众建立关系所使用的关系培养和社交媒体策略。微博（n = 756）和Twitter（n = 645）来自中国财富500强企业的帖子 = 30）和美国（n = 30），以检验他们的关系努力对公众参与的影响。结果表明，某些关系培养策略和社交媒体功能的使用有效地提高了中美两国的公众参与度，尽管程度不同。中国和美国公司都经常采取开放战略。虽然开放战略在提高美国的参与度方面最为有效，但当公司使用准入战略时，中国公司的公众变得更加参与。此外，与美国同行相比，中国公司的公众对公司的社交媒体信息表现出更高的参与度和更积极的情绪。这些发现促进了我们对全球灾难环境中组织公共关系的理解，为全球公共关系理论和实践提供了见解。

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引用次数: 8

Pronouns, Positioning, and Persuasion in Top Nonprofits’ Donor Appeals 顶级非营利组织捐赠者呼吁中的代词、定位和说服

IF 2.8 3区经济学 Q2 BUSINESS

International Journal of Business Communication

Pub Date : 2021-12-09 DOI: 10.1177/23294884211062174

Paula Lentz, K. Getchell, Jim Dubinsky, Mary Katherine Kerr

Despite increased giving in 2019, competition for donations among nonprofits remains high, especially when a charitable organization’s niche overlaps with that of others’. Consequently, nonprofit charitable organizations must tell stories that persuade donors to support their mission and contribute. This study uses positioning theory to examine how websites of the charitable organizations that appeared in Forbes Magazine’s 2019 top 100 charities use storytelling to facilitate their ethos such that they gain support and thus increase their donor base. The results revealed that nonprofits use positioning to establish two types of partnerships: invited and assumed. Furthermore, the coding revealed three primary types of positioning within these partnerships: savior-follower, business partners, and teacher-student. These positions organize and set the parameters for each organization’s story and will not only influence and potentially dictate the speech acts that follow, but also the responsibilities and rights of all those involved.

尽管2019年的捐赠有所增加，但非营利组织之间的捐赠竞争仍然很激烈，尤其是当慈善组织的利基与其他慈善组织的利基重叠时。因此，非营利慈善组织必须讲述故事，说服捐赠者支持他们的使命并做出贡献。本研究使用定位理论来研究出现在《福布斯》杂志2019年百强慈善机构中的慈善组织的网站如何利用讲故事来促进他们的精神，从而获得支持，从而增加他们的捐赠基础。结果显示，非营利组织利用定位建立两种类型的伙伴关系:邀请型和假设型。此外，编码揭示了这些伙伴关系中的三种主要定位类型:救世主-追随者、业务伙伴和教师-学生。这些职位为每个组织的故事组织和设定了参数，不仅会影响并可能决定随后的言论行为，还会影响所有相关人员的责任和权利。

引用次数: 0

Human-Centered Leadership Development: A Communication-Based Approach for Promoting Authentic and Transformational Leadership 以人为中心的领导力发展：一种基于沟通的方法来促进真正的和变革性的领导力

IF 2.8 3区经济学 Q2 BUSINESS

International Journal of Business Communication

Pub Date : 2021-11-10 DOI: 10.1177/23294884211056558

Abram D. Anders

Leadership development (LD) has been shown to deliver significant value in both professional and academic settings. However, scholars of leadership communication and LD have argued for a need to recognize LD as a highly social, co-creative, and communicative process in which followership and larger organizational and social contexts play a significant role. Recent research has also argued for self-directed and experiential learning approaches to promote learning mindsets and psychological resources for long-term growth. The present study addresses these challenges by developing a holistic theoretical model and an applied design for LD comprised of evidence-based communication interventions that address intrapersonal, interpersonal, and strategic communication contexts in order to promote both authentic leadership and transformational leadership capacities. The model employs human-centered design methods to complement established experiential learning models and facilitate co-creative engagement with situated organizational challenges.

领导力发展(LD)已被证明在专业和学术环境中都具有重要价值。然而，研究领导力沟通和领导力学习的学者认为，有必要将领导力学习视为一个高度社会化、共同创造和沟通的过程，在这个过程中，追随者和更大的组织和社会背景发挥着重要作用。最近的研究还认为，自我指导和体验式学习方法可以促进学习心态和长期成长的心理资源。本研究通过建立一个整体的理论模型和一个由基于证据的沟通干预组成的LD应用设计来解决这些挑战，这些干预涉及人际、人际和战略沟通环境，以促进真实领导和变革领导能力。该模型采用以人为中心的设计方法，以补充已建立的体验式学习模式，并促进与组织挑战的共同创新参与。

引用次数: 2

Product Placement Bibliometric Study: Generic Journals Versus Specific-Communication Journals 植入式文献计量学研究：普通期刊与特定传播期刊

IF 2.8 3区经济学 Q2 BUSINESS

International Journal of Business Communication

Pub Date : 2021-11-02 DOI: 10.1177/23294884211055840

Natalia Vila-López, Ines Kuster-Boluda

Media fragmentation represents new challenges for product placement strategies to become an increasingly effective way to reach consumers and non-users. In this frame, this paper has been developed with three main objectives: (i) to carry on a performance analysis to measure the visibility/impact of the scientific product in product placement (most cited authors, journals, and themes), (ii) to visually present the scientific structure by topics of research in product placement as well as its evolution to identify future research lines, and (iii) to compare both objectives in generic journals and specific communication ones. To this end, the resources in the Web of Science Citation Index were used. Scimat software was applied on a sample of 694 indexed papers from 1992 to 2021 containing “product placement” with 8,521 global citations (176 of the papers were indexed in communication journals with 3,190 citations). Our results show that MEMORY is a key motor theme—the future of research tends to new themes in the communication field (i.e., ATTITUDES/BEHAVIORS or VIRTUAL). Three industries have been key: alcohol, tobacco, and food. This research adds value to previous analysis as long as we have included: (i) a multidisciplinary approach; (ii) an unfolded analysis focusing strictly on communication journals; and (iii) a longitudinal analysis to compare different periods showing dynamic scientific maps.

媒体碎片化对植入式广告策略提出了新的挑战，使其成为接触消费者和非用户的越来越有效的方式。在这个框架下，本文的发展有三个主要目标：（i）进行绩效分析，以衡量科学产品在植入式广告中的可见性/影响（被引用最多的作者、期刊和主题），（ii）通过植入式广告研究的主题直观地呈现科学结构及其演变，以确定未来的研究方向，以及（iii）比较通用期刊和特定传播期刊的目标。为此，使用了网络科学引文索引中的资源。Scimat软件应用于1992年至2021年的694篇索引论文样本，这些论文包含8521次全球引用的“植入式广告”（其中176篇论文在通讯期刊上被索引，3190次引用）。我们的研究结果表明，记忆是一个关键的运动主题——未来的研究倾向于交流领域的新主题（即态度/行为或虚拟）。有三个行业是关键：酒精、烟草和食品。这项研究为之前的分析增加了价值，只要我们包括：（i）多学科方法；（ii）展开分析，严格关注传播期刊；以及（iii）纵向分析，以比较显示动态科学地图的不同时期。

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引用次数: 3

Hierarchical and Role-Based Differences in the Perception of Organizational Listening Effectiveness 组织倾听效能感知的层级与角色差异

IF 2.8 3区经济学 Q2 BUSINESS

International Journal of Business Communication

Pub Date : 2021-10-29 DOI: 10.1177/23294884211055839

D. R. Brandt

A growing body of research underscores the importance of how effectively (or poorly) organizations listen and respond to key external publics and stakeholders. This paper describes research focusing on how organizational hierarchy and member roles impact perceptions of organizational listening effectiveness, specifically the process of capturing, analyzing, disseminating, and utilizing the “Voice of the Consumer” (VoC). After reviewing literature in three relevant areas of research, the paper describes a study in which senior executives’ perceptions of the effectiveness of consumer listening efforts in their respective organizations are compared with those of lower-level consumer intelligence providers and users. Results indicate that senior executives assess VoC program effectiveness in their organizations more favorably than consumer intelligence providers/users with respect to 10 key aspects of organizational listening. Implications for theory-building and knowledge development, along with implications for practitioners and directions for future research, are discussed.

越来越多的研究强调了组织如何有效（或糟糕）倾听和回应关键外部公众和利益相关者的重要性。本文描述了一项研究，重点是组织层级和成员角色如何影响对组织倾听有效性的感知，特别是捕捉、分析、传播和利用“消费者之声”（VoC）的过程。在回顾了三个相关研究领域的文献后，本文描述了一项研究，在该研究中，高管们对各自组织中消费者倾听努力有效性的看法与低级别消费者情报提供者和用户的看法进行了比较。结果表明，在组织倾听的10个关键方面，高级管理人员对VoC计划在其组织中的有效性的评估比消费者情报提供商/用户更为有利。讨论了对理论建设和知识发展的启示，以及对从业者的启示和未来研究的方向。

引用次数: 1

The Relationship of Internal Communication Satisfaction With Employee Engagement and Employer Attractiveness: Testing the Joint Mediating Effect of the Social Exchange Quality Indicators 内部沟通满意度与员工敬业度、雇主吸引力的关系:社会交换质量指标的联合中介效应检验

IF 2.8 3区经济学 Q2 BUSINESS

International Journal of Business Communication

Pub Date : 2021-10-26 DOI: 10.1177/23294884211053839

Ana Tkalac Verčič, Zvonimir Galić, Krešimir Žnidar

In order to improve internal communication within organizations, it is necessary to understand it better. This study explores the potential impact of internal communication on employee engagement and employer attractiveness by testing the mediating effects of social exchange quality indicators. A survey of 1,805 employees was used to test the relationships between internal communication satisfaction, employee engagement, and employer attractiveness and the potential mediating variables; reflecting the perception of the social relationship between an organization and its employees. The results showed that communication satisfaction correlated positively with the social exchange quality indicators (psychological contract fulfillment and perceived organizational support) and both outcomes—employee engagement and employer attractiveness. Additionally, the social exchange quality indicators partially mediated the relationship between internal communication satisfaction and both employee engagement and employer attractiveness. Our findings were consistent with the theoretical models in which internal communication satisfaction leads to higher employee engagement and employer attractiveness.

为了改善组织内部的沟通，有必要更好地了解它。本研究通过检验社会交换质量指标的中介作用，探讨内部沟通对员工敬业度和雇主吸引力的潜在影响。通过对1805名员工的调查，检验了内部沟通满意度、员工敬业度和雇主吸引力之间的关系及其潜在中介变量;反映一个组织和它的员工之间的社会关系的感知。结果表明，沟通满意度与社会交换质量指标(心理契约履行和组织支持感知)、员工敬业度和雇主吸引力均呈显著正相关。此外，社会交换质量指标部分中介了内部沟通满意度与员工敬业度和雇主吸引力之间的关系。我们的研究结果与理论模型一致，即内部沟通满意度导致更高的员工敬业度和雇主吸引力。

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