Pub Date : 2022-08-26DOI: 10.1177/23294884221111963
R. Walker
{"title":"Book Review: Neuroscience for Organizational Communication: A Guide for Communicators and Leaders by McHale, L","authors":"R. Walker","doi":"10.1177/23294884221111963","DOIUrl":"https://doi.org/10.1177/23294884221111963","url":null,"abstract":"","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2022-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47964619","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-26DOI: 10.1177/23294884221111964
Rudi Palmieri
{"title":"Book Review: Investor Relations and Financial Communication: Creating Value Through Trust and Understanding. by Laskin, A","authors":"Rudi Palmieri","doi":"10.1177/23294884221111964","DOIUrl":"https://doi.org/10.1177/23294884221111964","url":null,"abstract":"","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2022-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49278053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-23DOI: 10.1177/23294884221118896
Stephanie Kelly, Wiley S. Brown, Sherrie L. Drye
The face concerns a person holds dictates how they will approach conflict in the workplace. The present study sought to understand how these conflict orientations ultimately affected subordinate burnout. The data were consistent with a model in which self-face and mutual-face concerns affected employee burnout through the mediation of their job satisfaction and their willingness to self-censor communication with their supervisor. Most notably, self-face concerns were negatively associated with job satisfaction while mutual-face concerns were positively related to job satisfaction.
{"title":"Do We Burn Ourselves Trying to Save Face? Face Concerns as a Predictor of Subordinate Willingness to Self-Censor and Burnout","authors":"Stephanie Kelly, Wiley S. Brown, Sherrie L. Drye","doi":"10.1177/23294884221118896","DOIUrl":"https://doi.org/10.1177/23294884221118896","url":null,"abstract":"The face concerns a person holds dictates how they will approach conflict in the workplace. The present study sought to understand how these conflict orientations ultimately affected subordinate burnout. The data were consistent with a model in which self-face and mutual-face concerns affected employee burnout through the mediation of their job satisfaction and their willingness to self-censor communication with their supervisor. Most notably, self-face concerns were negatively associated with job satisfaction while mutual-face concerns were positively related to job satisfaction.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2022-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47569840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-23DOI: 10.1177/23294884221118909
Jasmine T. Austin, Ryan S. Bisel
This study investigated a key question involved with attracting and retaining a diverse workforce: Should recruiters provide race-related realistic organizational previews (ROPs) to job candidates from historically-marginalized groups during the offer consideration phase? Colorblind (i.e., race ignoring) socialization practices are likely motivated by several fears. Yet, a colorblind strategy may also miss potential advantages afforded by race-acknowledging ROPs. Black and African-American (N = 338) individuals participated in a three (colorblind, implicit, or explicit ROP-type) × two (Black or White recruiter) message processing experiment. Statistical analyses revealed that implicit race-acknowledged ROP messages were comparable to a colorblind condition in terms of organizational attraction and motivation to join the organization. Furthermore, an implicit race-acknowledged ROP message was associated with higher intention to accept a job offer than an explicit race-acknowledged ROP. Analyses also revealed that participants perceived recruiters as credible and polite, regardless of recruiter’s racial identity or the race-related explicitness of the ROP message. Implications of the study conclude the paper.
{"title":"The Influence of Colorblind and Race-Acknowledged Organizational Socialization Messages During Offer Consideration","authors":"Jasmine T. Austin, Ryan S. Bisel","doi":"10.1177/23294884221118909","DOIUrl":"https://doi.org/10.1177/23294884221118909","url":null,"abstract":"This study investigated a key question involved with attracting and retaining a diverse workforce: Should recruiters provide race-related realistic organizational previews (ROPs) to job candidates from historically-marginalized groups during the offer consideration phase? Colorblind (i.e., race ignoring) socialization practices are likely motivated by several fears. Yet, a colorblind strategy may also miss potential advantages afforded by race-acknowledging ROPs. Black and African-American (N = 338) individuals participated in a three (colorblind, implicit, or explicit ROP-type) × two (Black or White recruiter) message processing experiment. Statistical analyses revealed that implicit race-acknowledged ROP messages were comparable to a colorblind condition in terms of organizational attraction and motivation to join the organization. Furthermore, an implicit race-acknowledged ROP message was associated with higher intention to accept a job offer than an explicit race-acknowledged ROP. Analyses also revealed that participants perceived recruiters as credible and polite, regardless of recruiter’s racial identity or the race-related explicitness of the ROP message. Implications of the study conclude the paper.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2022-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44253844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-27DOI: 10.1177/23294884221114393
Wenlin Liu, A. Yang, Jieun Shin, Yiqi Li, Jingyi Sun, Yan Qu, Lichen Zhen, Hye Min Kim, Chuqing Dong
The COVID-19 pandemic has posed severe challenges that require collaborative efforts from multi-sector organizations. Guided by an institutional theory framework that considers how both organizational fields and national level contexts affect organizations’ social partnership communication, the current study examines the COVID-19-related social partnership communication network on social media. The cross-national study using semantic network analysis and exponential random graph models (ERGMs) first maps the meaning of COVID-19 social partnership network, and then investigates the role of organizational fields and a country’s political system, economic system, educational system, and cultural system on the formation of interorganizational communication ties surrounding the relief efforts of COVID-19. Results reveal the importance of the political system—such as the presence of populist government, economic disparity, and uncertainty avoidance cultural orientation in shaping the social media-based social partnership communication network. In addition, NGOs from multiple issue areas are actively engaged in the network, whereas corporations from manufacturing and financial industries are active players.
{"title":"One Earth, One Humanity Versus the Virus: Examining the Global COVID-19 Social Partnership Communication Networks on Social Media","authors":"Wenlin Liu, A. Yang, Jieun Shin, Yiqi Li, Jingyi Sun, Yan Qu, Lichen Zhen, Hye Min Kim, Chuqing Dong","doi":"10.1177/23294884221114393","DOIUrl":"https://doi.org/10.1177/23294884221114393","url":null,"abstract":"The COVID-19 pandemic has posed severe challenges that require collaborative efforts from multi-sector organizations. Guided by an institutional theory framework that considers how both organizational fields and national level contexts affect organizations’ social partnership communication, the current study examines the COVID-19-related social partnership communication network on social media. The cross-national study using semantic network analysis and exponential random graph models (ERGMs) first maps the meaning of COVID-19 social partnership network, and then investigates the role of organizational fields and a country’s political system, economic system, educational system, and cultural system on the formation of interorganizational communication ties surrounding the relief efforts of COVID-19. Results reveal the importance of the political system—such as the presence of populist government, economic disparity, and uncertainty avoidance cultural orientation in shaping the social media-based social partnership communication network. In addition, NGOs from multiple issue areas are actively engaged in the network, whereas corporations from manufacturing and financial industries are active players.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2022-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47445567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-08DOI: 10.1177/23294884221105580
Avi Kay, L. Levine, E. Shapiro
Organizational communication is particularly important during times of uncertainty and turmoil, such as the first few weeks of COVID-19 in the United States. This paper explores the who, what, when, and how of organizational communication during this time, looking at how these factors affected satisfaction with communication and anxiety among a sample of working adults. Through path analysis the paper suggests that having the direct manager communicate, communicating personal messages of support, communicating daily, and communicating via text media are related to higher levels of satisfaction with communication, and in turn with lower levels of anxiety. Individual traits of the employee are also discussed, including the need for affiliation as a moderator on the relationship between communication satisfaction and anxiety. Finally, suggestions are presented regarding how organizations can best leverage communication in novel and uncertain situations such as the COVID-19 pandemic.
{"title":"Reducing Anxiety Through Workplace Communication During COVID-19: Who, What, When, and How","authors":"Avi Kay, L. Levine, E. Shapiro","doi":"10.1177/23294884221105580","DOIUrl":"https://doi.org/10.1177/23294884221105580","url":null,"abstract":"Organizational communication is particularly important during times of uncertainty and turmoil, such as the first few weeks of COVID-19 in the United States. This paper explores the who, what, when, and how of organizational communication during this time, looking at how these factors affected satisfaction with communication and anxiety among a sample of working adults. Through path analysis the paper suggests that having the direct manager communicate, communicating personal messages of support, communicating daily, and communicating via text media are related to higher levels of satisfaction with communication, and in turn with lower levels of anxiety. Individual traits of the employee are also discussed, including the need for affiliation as a moderator on the relationship between communication satisfaction and anxiety. Finally, suggestions are presented regarding how organizations can best leverage communication in novel and uncertain situations such as the COVID-19 pandemic.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2022-07-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47088635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-01DOI: 10.1177/23294884221096973
J. Bloch
{"title":"Book Review: Talking to Strangers: What We Should Know About the People We Don’t Know by Malcolm Gladwell","authors":"J. Bloch","doi":"10.1177/23294884221096973","DOIUrl":"https://doi.org/10.1177/23294884221096973","url":null,"abstract":"","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46031099","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-07-01DOI: 10.1177/23294884221106999
James Ndone
This study seeks to advance the literature in emotional crisis communication by comparing the effects of single emotional message framing to mixed emotional message framing in organizational crisis on organizational reputation and forgiveness. Through an online four (emotional message framing: control vs. negative emotion [sadness] vs. positive emotion [sympathy] vs. mixed-valence emotions [both sadness + sympathy]) by two (crisis type: preventable vs. victim crisis) between-groups experiment, this study investigated the effects of mixed-valence emotions, where the CEO expressed both positive and negative discrete emotions ( N = 424). Additionally, the current study sought to test the mediating effects of perceived sincerity and empathy toward the CEO on the relationship between the crisis type and message framing on both organizational reputation and forgiveness. The findings show that, during a preventable crisis, expressing mixed emotions results in a more positive organizational reputation and organizational forgiveness than expressing single emotions (sadness or sympathy). Also, both empathy toward the CEO and perceived sincerity mediated the relationship between a preventable crisis and organizational reputation as well as forgiveness. Both practical and theoretical implications of this study are discussed.
{"title":"Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness","authors":"James Ndone","doi":"10.1177/23294884221106999","DOIUrl":"https://doi.org/10.1177/23294884221106999","url":null,"abstract":"This study seeks to advance the literature in emotional crisis communication by comparing the effects of single emotional message framing to mixed emotional message framing in organizational crisis on organizational reputation and forgiveness. Through an online four (emotional message framing: control vs. negative emotion [sadness] vs. positive emotion [sympathy] vs. mixed-valence emotions [both sadness + sympathy]) by two (crisis type: preventable vs. victim crisis) between-groups experiment, this study investigated the effects of mixed-valence emotions, where the CEO expressed both positive and negative discrete emotions ( N = 424). Additionally, the current study sought to test the mediating effects of perceived sincerity and empathy toward the CEO on the relationship between the crisis type and message framing on both organizational reputation and forgiveness. The findings show that, during a preventable crisis, expressing mixed emotions results in a more positive organizational reputation and organizational forgiveness than expressing single emotions (sadness or sympathy). Also, both empathy toward the CEO and perceived sincerity mediated the relationship between a preventable crisis and organizational reputation as well as forgiveness. Both practical and theoretical implications of this study are discussed.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2022-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44319876","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-22DOI: 10.1177/23294884221104794
C. Yue, Patrick D. Thelen, Aniisu K. Verghese
The extent to which employees convey or withhold useful information has important implications for organizational effectiveness. Nevertheless, employee voice is under-researched in the public relations literature. Grounded in social exchange theory and internal communication literature, the current study addressed this research gap by arguing that leaders’ communication style plays a pivotal role in employee voice behavior. Drawing data from the U.S. ( N = 441) and India ( N = 354), this study tests a normative model linking leaders’ motivating language, team culture, employee-team relationships, and employees’ voice behavior. Notably, in both samples, motivating language was positively related to a healthy team culture, which in turn, is positively associated with employees’ relationship quality with their working unit, and ultimately, employees’ voice. The Indian sample showed similar patterns as the U.S. sample, except that there was no direct relationship between leader motivating language and employee voice for the Indian sample.
{"title":"Should I Speak Up? How Supervisory Communication, Team Culture, and Team Relationships Determine Employees’ Voice Behavior","authors":"C. Yue, Patrick D. Thelen, Aniisu K. Verghese","doi":"10.1177/23294884221104794","DOIUrl":"https://doi.org/10.1177/23294884221104794","url":null,"abstract":"The extent to which employees convey or withhold useful information has important implications for organizational effectiveness. Nevertheless, employee voice is under-researched in the public relations literature. Grounded in social exchange theory and internal communication literature, the current study addressed this research gap by arguing that leaders’ communication style plays a pivotal role in employee voice behavior. Drawing data from the U.S. ( N = 441) and India ( N = 354), this study tests a normative model linking leaders’ motivating language, team culture, employee-team relationships, and employees’ voice behavior. Notably, in both samples, motivating language was positively related to a healthy team culture, which in turn, is positively associated with employees’ relationship quality with their working unit, and ultimately, employees’ voice. The Indian sample showed similar patterns as the U.S. sample, except that there was no direct relationship between leader motivating language and employee voice for the Indian sample.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2022-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48195033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-06-09DOI: 10.1177/23294884221104799
Fabienne Bünzli, Martin J. Eppler, K. Stanoevska-Slabeva, Alena Hofer
Due to an increased competition for volunteers, nonprofit organizations have intensified efforts to recruit members as volunteers. But how to effectively persuade members to volunteer using visual communication? Research suggests that images are most persuasive when they demand something from the viewer. A demand is expressed through the depiction of a person who directly gazes at the viewer, whereas an offer is expressed through the depiction of a face with an averted gaze. Demands and offers can also be expressed verbally. A verbal demand is articulated through commands, whereas a verbal offer is conveyed through statements. This study examines whether NPOs should address their members using demands or offers and whether correspondence between image and text increases persuasion. An experiment among 205 members of a Swiss NPO finds that direct gaze images are most effective. However, image-text matching increases persuasion for campaigns that feature an averted gaze image.
{"title":"Expressing Demands or Offers: How to Promote Volunteering Using Visual and Verbal Appeals","authors":"Fabienne Bünzli, Martin J. Eppler, K. Stanoevska-Slabeva, Alena Hofer","doi":"10.1177/23294884221104799","DOIUrl":"https://doi.org/10.1177/23294884221104799","url":null,"abstract":"Due to an increased competition for volunteers, nonprofit organizations have intensified efforts to recruit members as volunteers. But how to effectively persuade members to volunteer using visual communication? Research suggests that images are most persuasive when they demand something from the viewer. A demand is expressed through the depiction of a person who directly gazes at the viewer, whereas an offer is expressed through the depiction of a face with an averted gaze. Demands and offers can also be expressed verbally. A verbal demand is articulated through commands, whereas a verbal offer is conveyed through statements. This study examines whether NPOs should address their members using demands or offers and whether correspondence between image and text increases persuasion. An experiment among 205 members of a Swiss NPO finds that direct gaze images are most effective. However, image-text matching increases persuasion for campaigns that feature an averted gaze image.","PeriodicalId":45593,"journal":{"name":"International Journal of Business Communication","volume":null,"pages":null},"PeriodicalIF":2.8,"publicationDate":"2022-06-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41850382","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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