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Collaborative consumption participation intentions: A cross-cultural study of Indian and U.S. consumers 合作消费参与意向:印度和美国消费者的跨文化研究
IF 1.6 Q3 BUSINESS Pub Date : 2022-05-10 DOI: 10.1080/21639159.2022.2052341
B. Perera, Pia A. Albinsson, Lubna Nafees, L. Matthews
ABSTRACT Worldwide, the emergence and growth of collaborative consumption (CC) based companies increasingly offer consumers new consumption opportunities and experiences. Given the importance of culture in shaping consumers’ behavior, to advance knowledge on similarities and differences in CC engagement, this research examines select motivating factors as antecedents to CC participation intention (CCPI) in the U.S. and India. Partial least squares-structural equation modeling (PLS-SEM) is used to analyze consumer panel data to investigate the relationships between resource motivation, risk-propensity, trust, generosity, materialism and attitude as antecedents to consumers’ CCPI. Results indicate that in both countries, risk-propensity has a positive impact on materialism, trust is positively related to materialism and attitude, while generosity is negatively related to materialism and attitude. Individual country differences, and theoretical and practical implications are discussed.
在世界范围内,基于协作消费(CC)的公司的出现和发展越来越多地为消费者提供新的消费机会和体验。鉴于文化在塑造消费者行为方面的重要性,为了进一步了解CC参与的异同,本研究考察了美国和印度的CC参与意愿(CCPI)的激励因素。采用偏最小二乘结构方程模型(PLS-SEM)对消费者面板数据进行分析,探讨资源动机、风险倾向、信任、慷慨、物质主义和态度对消费者CCPI的影响。结果表明,风险倾向对物质主义有正向影响,信任对物质主义和态度有正向影响,慷慨对物质主义和态度有负向影响。讨论了个别国家的差异,以及理论和实践意义。
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引用次数: 4
Selling the value: Perceptions of value from key stakeholders in university sales centers 销售价值:大学销售中心主要利益相关者对价值的感知
IF 1.6 Q3 BUSINESS Pub Date : 2022-05-10 DOI: 10.1080/21639159.2022.2036626
Matthew M. Lastner, L. Scribner, Mark J. Pelletier
ABSTRACT The presence and influence of university-based sales centers are growing at a substantial rate, with 61 universities having membership in the University Sales Center Alliance (USCA) as of 2021, up from 52 in 2020 and 8 in 2002. While the function and appeal of having an interface exist between sales students, sales faculty, and sales center partners are apparent, the value created by sales centers for these diverse stakeholders remains underexplored. The present research explores the value derived by these stakeholder groups by conducting and analyzing 41 depth interviews of students, university faculty and administration, and members of partnering firms who are currently involved with university-based sales centers. A 3 × 2 matrix of the perceived value derived from sales centers, consisting of other vs. self-oriented, intrinsic vs. extrinsic, and active vs. passive, is presented across these stakeholder groups. The results suggest that value stemming from university-based sales centers often differs between stakeholders, suggesting that sales center administrators should not assume that value derived from sales centers is static or universal across the stakeholder groups.
摘要大学销售中心的存在和影响力正在以惊人的速度增长,截至2021年,已有61所大学加入了大学销售中心联盟(USCA),高于2020年的52所和2002年的8所。虽然销售学生、销售人员和销售中心合作伙伴之间存在接口的功能和吸引力是显而易见的,但销售中心为这些不同的利益相关者创造的价值仍然没有得到充分挖掘。本研究通过对学生、大学教职员工和行政人员以及目前参与大学销售中心的合作公司成员进行41次深度访谈,探讨了这些利益相关者群体所获得的价值。从销售中心获得的感知价值的3×2矩阵,包括其他与自我导向、内在与外在以及主动与被动,在这些利益相关者群体中呈现。研究结果表明,来自大学销售中心的价值在利益相关者之间往往不同,这表明销售中心管理员不应认为来自销售中心的值在利益相关群体中是静态的或普遍的。
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引用次数: 0
Digital influencer marketing: How message credibility and media credibility affect trust and impulsive buying 数字影响者营销:信息可信度和媒体可信度如何影响信任和冲动购买
IF 1.6 Q3 BUSINESS Pub Date : 2022-05-10 DOI: 10.1080/21639159.2022.2052342
Komal Shamim, Tahir Islam
ABSTRACT This study develops an underlying mechanism outlining the impact of digital influencers on consumer impulse-buying behavior in the context of social networking sites (SNSs). Based on signaling theory, this research examines the role of message credibility (informational value and vicarious expressions) and media credibility (perceived interactivity and transparency) in developing trust in digital influencers, resulting in impulse buying. Moreover, this study explores the moderating effect of social commerce (s-commerce) experience on the relationship between urge-to-buy (UTB) and impulse buying. This study collects data from SNS users. Findings reveal that message credibility and media credibility play a significant role in developing trust in digital influencers, thereby enhancing the urge to buy impulsively on SNSs. In addition, results show that s-commerce experience does not moderate the relationship between UTB and impulsive buying. Finally, this study provides critical insights to marketers and policymakers.
摘要本研究揭示了社交网站背景下数字影响者对消费者冲动购买行为的影响机制。基于信号理论,本研究探讨了信息可信度(信息价值和替代表达)和媒体可信度(感知交互性和透明度)在发展对数字影响者的信任,从而导致冲动购买中的作用。此外,本研究还探讨了社交商务(s-commerce)体验对冲动购买与冲动购买之间关系的调节作用。本研究收集了社交网络用户的数据。研究发现,信息可信度和媒体可信度在发展数字影响者的信任中发挥了重要作用,从而增强了社交媒体上的冲动购买冲动。此外,研究结果表明,s-commerce体验并没有调节UTB与冲动购买之间的关系。最后,本研究为营销人员和决策者提供了重要的见解。
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引用次数: 15
So, you want to start a sales center? An organizational learning approach to sales center formation and growth 你想开个销售中心吗?销售中心形成与成长的组织学习方法
IF 1.6 Q3 BUSINESS Pub Date : 2022-03-31 DOI: 10.1080/21639159.2022.2048959
Cindy B. Rippé, Shannon Cummins, Olivia J. DeGeorge
ABSTRACT Growth in demand for qualified salespeople has resulted in an increase in both university sales programs and the number of schools that want to transition their programs into sales centers and institutes. Despite this interest, few published articles provide direction on how to plan and launch a sales center. This research examines the views and experiences of existing and aspiring sales center directors to gain deeper insights into the tactics and techniques used for sales center creation and management. Leveraging an organizational learning theory approach, this work uses a mixed-method design to compare aspiring centers’ concerns with the experience and advice of existing center directors.
摘要对合格销售人员需求的增长导致了大学销售项目的增加,以及希望将其项目转变为销售中心和机构的学校数量的增加。尽管有这种兴趣,但很少有发表的文章提供如何规划和启动销售中心的指导。本研究考察了现有和有抱负的销售中心主管的观点和经验,以更深入地了解用于创建和管理销售中心的策略和技术。利用组织学习理论方法,这项工作使用混合方法设计,将有抱负的中心的关注点与现有中心主任的经验和建议进行比较。
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引用次数: 1
Are structural equation models theories and does it matter? 结构方程模型是理论吗?它重要吗?
IF 1.6 Q3 BUSINESS Pub Date : 2022-03-08 DOI: 10.1080/21639159.2022.2048960
D. Trafimow, M. Hyman, Alena Kostyk
ABSTRACT In their introductory marketing, management, and social psychology courses, undergraduates learn that correlation coefficients provide weak evidence for causal conclusions. Nonetheless, researchers conclude causally from correlation coefficients by drawing causal arrows in their structural equation models (SEMs). Although most researchers avoid describing their findings in causal language, obligatory recommendations for applying those findings insert causation. Researchers’ standard rejoinder to validity challenges is “the critics have ignored theory’s role in rendering our SEM internally and externally valid”. To evaluate this rejoinder, we explore SEMs based on comprehensive underlying theories and as stand-alone and testable context-specific theories that blend previously published hypotheses and findings. In most cases, the rejoinder is unconvincing.
摘要在市场营销、管理和社会心理学导论课程中,本科生了解到相关系数为因果结论提供了薄弱的证据。尽管如此,研究人员通过在结构方程模型(SEM)中绘制因果箭头,从相关系数得出因果结论。尽管大多数研究人员避免用因果语言描述他们的发现,但应用这些发现的强制性建议插入了因果关系。研究人员对有效性挑战的标准回应是“批评者忽视了理论在使我们的SEM内部和外部有效方面的作用”。为了评估这一反驳,我们基于全面的基础理论,以及融合了先前发表的假设和发现的独立和可测试的特定情境理论,探索了SEM。在大多数情况下,反驳是不令人信服的。
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引用次数: 1
Essential item purchases during COVID-19: A cluster analysis of psychographic traits COVID-19期间基本物品购买:心理特征聚类分析
IF 1.6 Q3 BUSINESS Pub Date : 2022-02-07 DOI: 10.1080/21639159.2022.2033132
Pearlyn Ng, X. Quach, Omar H. Fares, Myuri Mohan, Seung Hwan (Mark) Lee
ABSTRACT This research seeks to profile consumer segments formed during the COVID-19 pandemic via a set of psychographic consumption traits: Narcissism, Psychological Entitlement, Status Consumption, Fear of Embarrassment, and Fear of Missing Out. Based on a cluster analysis of 281 consumers, the data generated four distinct groups: Egalitarians, Agentic Egoists, Communal Egoists, and Conformists. Further, we compared the segments in their acquisition behavior as it pertains to importance of purchase, quantity of purchase, sharing of purchase, and willingness to pay for essential items. Our results showed that each cluster was associated with a unique set of consumer preferences. For instance, Egalitarians placed less importance on medical items. Conformists placed greater importance on acquiring disposable masks than others. Communal Egoists were interested in food-related items such as bottled waters and snacks. Agentic Egoists reported that they would spend more money on cold/cough medicines than Egalitarians and Conformists. Overall, our findings provide key insights and recommendations to retail managers. Some limitations include our sampling approach (i.e. US consumers) and determining clusters based on select psychographic traits. We acknowledge that there are other characteristics that can differentially influence consumers’ acquisition behavior during the pandemic.
摘要本研究旨在通过一系列心理消费特征来描述新冠肺炎大流行期间形成的消费者群体:自恋、心理权利、地位消费、对尴尬的恐惧和对错过的恐惧。基于对281名消费者的聚类分析,数据产生了四个不同的群体:平等主义者、代理利己主义者、共同利己主义者和一致主义者。此外,我们比较了各细分市场的购买行为,因为它与购买的重要性、购买数量、购买份额和购买必需品的意愿有关。我们的研究结果表明,每个集群都与一组独特的消费者偏好相关。例如,平等主义者对医疗用品的重视程度较低。保形主义者比其他人更重视获得一次性口罩。社区利己主义者对瓶装水和零食等与食品相关的物品感兴趣。代理利己主义者报告说,他们在感冒/咳嗽药物上的花费比平等主义者和保形主义者更多。总的来说,我们的研究结果为零售经理提供了重要的见解和建议。一些局限性包括我们的抽样方法(即美国消费者)和基于选定的心理特征确定集群。我们承认,在疫情期间,还有其他特征会对消费者的购买行为产生不同的影响。
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引用次数: 1
Consumers’ preference for brand prominence in the context of identity-based consumption for self versus for others: The role of self-construal 自我认同与他人认同消费背景下消费者对品牌突出性的偏好:自我建构的作用
IF 1.6 Q3 BUSINESS Pub Date : 2022-02-02 DOI: 10.1080/21639159.2021.2019600
Zhe Zhang, Xinyi Liu
ABSTRACT When consumers undertake identity consumption by consuming products or services, their choice can be influenced not only by the brand but also the brand prominence. In order to investigate the relationship between consumers’ preference and identity-based consumption demand, this study examines consumers’ preference for brand prominence in the context of identity-based consumption for self versus for others based on a comparison and interaction between social groups. The results show that, in the scenario of identity-based consumption for self, when consumers are members of the in-group or the high-level identity salience out-group, self-construal has no significant influence on their preference with respect to brand prominence. However, when consumers are in the low-level identity salience out-group, self-construal significantly affects their preference in this regard. In addition, in the scenario of identity-based consumption for others (i.e. gift-giving) when gift-givers and gift-receivers have the same fashion status, the self-construal of gift-givers does not affect their preference. However, when gift-givers and gift-receivers have different fashion statuses, the self-construal of gift-givers impacts their preference for brand prominence. Specifically, interdependent self-construal consumers are more inclined to choose products according to gift-receivers’ preference for brand prominence. Theoretical and managerial implications are discussed, along with future research directions.
当消费者通过消费产品或服务进行身份消费时,他们的选择不仅会受到品牌的影响,还会受到品牌突出度的影响。为了探讨消费者偏好与身份认同消费需求之间的关系,本研究基于社会群体之间的比较和互动,考察了消费者在自我身份认同消费与他人身份认同消费背景下对品牌突出的偏好。结果表明,在自我认同消费情境下,当消费者是内群体成员或身份显著性较高的外群体成员时,自我解释对其品牌显著性偏好没有显著影响。然而,当消费者处于低水平的身份显著性外群体时,自我解释显著影响他们在这方面的偏好。此外,在基于他人身份的消费(即送礼)情境下,当送礼者和收礼者的时尚地位相同时,送礼者的自我建构并不影响其偏好。然而,当送礼者和收礼者的时尚地位不同时,送礼者的自我建构会影响他们对品牌突出性的偏好。具体而言,相互依赖的自我解释消费者更倾向于根据收礼者对品牌突出性的偏好来选择产品。讨论了理论和管理意义,以及未来的研究方向。
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引用次数: 1
Do perceptions of switching costs vary across customers’ household purchase decision roles? 不同家庭购买决策角色对转换成本的看法是否不同?
IF 1.6 Q3 BUSINESS Pub Date : 2022-01-31 DOI: 10.1080/21639159.2021.2001352
Goitom Tesfom
ABSTRACT This study investigated whether customers’ perceptions of switching costs varied across customers’ household mobile phone subscription service decision roles. Kruskal-Wallis tests among three customer groups who made self, joint, and no-involvement mobile phone subscription service decisions revealed that customers who made joint subscription service decisions were most likely to perceive switching costs compared to customers in the other two groups. Also, customers who made self-subscription service decisions were least likely to perceive switching costs and most likely to switch to other providers compared to customers in the other two groups. Customers who were not involved in the subscription service decision were least likely to switch. The theoretical and managerial implications of how differences in perception of switching costs and intention to switch affect the pathways to building customer acquisition and retention in the subscription service industry are discussed.
摘要本研究调查了客户对切换成本的感知是否因客户的家庭手机订阅服务决策角色而异。Kruskal-Wallis对做出自主、联合和无参与手机订阅服务决策的三个客户群体进行了测试,结果显示,与其他两个群体的客户相比,做出联合订阅服务决定的客户最有可能感知到切换成本。此外,与其他两组客户相比,做出自助订阅服务决策的客户最不可能察觉到切换成本,最有可能切换到其他提供商。没有参与订阅服务决策的客户最不可能更换。讨论了对转换成本的感知和转换意愿的差异如何影响订阅服务行业建立客户获取和保留的途径的理论和管理意义。
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引用次数: 1
Structural relationships between safety attachment, experiential co-creation and future experiential intentions in the tourism industry 旅游业安全依恋、体验共创与未来体验意向的结构关系
IF 1.6 Q3 BUSINESS Pub Date : 2022-01-31 DOI: 10.1080/21639159.2021.2001351
Hung-Che Wu, Ya-Yuan Chang, Tsung-Pao Wu
ABSTRACT This paper aims to explore the relationships between the dimensions of safety attachment, the dimensions of experiential co-creation and future experiential intentions. A convenience sample of 505 tourists who had departed from Hartsfield–Jackson Atlanta International Airport via direct flights to a destination outside the USA during the 2019-nCoV (COVID-19) outbreak was surveyed. The results will assist tourism managers in developing and implementing market-orientated service strategies to increase safety identity, safety dependence, safety affect, safety social bonding, experiential trust, experiential commitment and experiential connection in order to enable tourists to have future intentions to experience the destination during the COVID-19 outbreak. Findings are generalizable only to the tourism industry investigated.
摘要本文旨在探讨安全依恋维度、体验共创维度和未来体验意向维度之间的关系。对2019-nCoV(新冠肺炎)疫情期间从哈茨菲尔德-杰克逊亚特兰大国际机场直飞美国境外目的地的505名游客进行了便利抽样调查。研究结果将有助于旅游管理者制定和实施以市场为导向的服务战略,以提高安全认同、安全依赖性、安全影响、安全社会纽带、体验式信任、体验式承诺和体验式联系,从而使游客在新冠肺炎爆发期间有未来体验目的地的意图。调查结果仅适用于调查的旅游业。
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引用次数: 0
Advances in tourism behavior & retailing introduction to a special issue in Journal of Global Scholars of Marketing Science (JGSMS) 旅游行为与零售业的研究进展《全球营销科学学者杂志》(JGSMS)特刊简介
IF 1.6 Q3 BUSINESS Pub Date : 2022-01-02 DOI: 10.1080/21639159.2020.1808854
Po-Ju Chen, Lianping Ren, Xiangping Li, Fiona X. Yang
ABSTRACT This introduction reviews current issues in tourist behaviors and retailing. The article furthers the retailing shopping framework and its application to consumer behavior in general and tourism and retailing in particular. A summary of each of the six articles that follow appears. The article extends a note of appreciation to the members of the special editorial board for this issue.
本文综述了当前旅游行为和零售业的一些问题。本文进一步阐述了零售购物框架及其在一般消费者行为,特别是旅游业和零售业中的应用。下面的六篇文章中的每一篇都会出现摘要。文章对这一问题的特别编辑委员会成员表示赞赏。
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引用次数: 0
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Journal of Global Scholars of Marketing Science
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