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Will aesthetic sensitivity and healthy perfectionism fit enhance service quality? The moderating effect of organizational aesthetics 审美敏感性和健康的完美主义契合是否会提高服务质量?组织美学的调节作用
IF 4.4 Q1 MANAGEMENT Pub Date : 2023-07-10 DOI: 10.1016/j.apmrv.2023.06.005
Huo-Tsan Chang , Yu-Jia Chou , Min-Chih Miao , Jia-Wen Liou , Zi-Ying Mao

At present, the dominant aesthetic of consumer culture has become a universal standard for design. In the hotel industry, frontline service providers play a key role in incorporating and conveying aesthetic values when providing service. Based on aesthetic theories and the perspective of supplementary fit, the current study investigates the role of the fit between aesthetic sensitivity and the healthy perfectionism of frontline service providers in the enhancement of service quality. We employ organizational aesthetics as our moderator. A total of 296 valid questionnaire sets were collected, representing a valid return ratio of 70%. The results of the hierarchical regression analyses indicated that the path from aesthetic sensitivity and healthy perfectionism to service quality indicated a positive relationship (β = 0.23, p < .01); and the interaction between organizational aesthetics and aesthetic sensitivity and healthy perfectionism fit exhibited a positive correlation with service quality (β = 0.17, p < .01). (1) the aesthetic sensitivity and healthy perfectionism fit is positively related to service quality; (2) high levels of organizational aesthetics among frontline service providers strengthen the positive correlation between aesthetic sensitivity and healthy perfectionism fit and service quality; and (3) low levels of organizational aesthetics among frontline service providers weaken the positive correlation between aesthetic sensitivity and healthy perfectionism fit and service quality. This study contributes to theory and practice with respect to the hotel industry.

目前,消费文化的主流审美已成为设计的普遍标准。在酒店业,一线服务人员在提供服务时,在融入和传递审美价值方面扮演着关键角色。本研究基于美学理论和补充契合的视角,探讨一线服务提供者的审美敏感性与健康完美主义之间的契合在提升服务质量中的作用。我们将组织美学作为调节因素。我们共收集到 296 份有效问卷,有效回收率为 70%。分层回归分析结果表明,审美敏感性和健康完美主义与服务质量的路径呈正相关(β = 0.23,p < .01);组织美学与审美敏感性和健康完美主义契合度的交互作用与服务质量呈正相关(β = 0.17,p < .01)。(研究结果表明:(1)审美敏感度和健康完美主义契合度与服务质量呈正相关;(2)一线服务提供者的组织审美水平高,审美敏感度和健康完美主义契合度与服务质量的正相关性增强;(3)一线服务提供者的组织审美水平低,审美敏感度和健康完美主义契合度与服务质量的正相关性减弱。本研究有助于酒店业的理论和实践。
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引用次数: 0
Driving business performance through intellectual capital, absorptive capacity, and innovation: The mediating influence of environmental compliance and innovation 通过智力资本、吸收能力和创新驱动企业绩效:环境合规和创新的中介影响
IF 4.4 Q1 MANAGEMENT Pub Date : 2023-07-07 DOI: 10.1016/j.apmrv.2023.06.004
Binh Thi Thanh Truong , Phuong V. Nguyen

This paper investigates the relationships between intellectual capital (IC), knowledge absorptive capacity (KAC), environmental compliance, innovation, and business performance in Vietnam. The study surveyed 206 management team members across various industries using a structured questionnaire and conducted data analysis using PLS-SEM. The findings reveal that IC heavily influences KAC, which in turn enhances business performance when combined with innovation. Additionally, environmental compliance and innovation partially mediate the association between KAC and business performance. The research recommends that managers should concentrate on improving KAC and innovative capabilities while ensuring environmental compliance to leverage IC and improve business performance. This study makes a significant contribution to the existing literature by extending the scope of the resource-based view and shedding light on the roles of KAC, environmental compliance, and innovative capacity in emerging markets like Vietnam.

本文研究了越南知识资本(IC)、知识吸收能力(KAC)、环境合规性、创新和企业绩效之间的关系。研究使用结构化问卷调查了各行业的 206 名管理团队成员,并使用 PLS-SEM 进行了数据分析。研究结果表明,集成电路在很大程度上影响着 KAC,而 KAC 与创新相结合又会提高企业绩效。此外,环境合规和创新在一定程度上调节了 KAC 与企业绩效之间的关系。研究建议,管理者应在确保环境合规的同时,集中精力提高 KAC 和创新能力,以充分利用集成电路并提高业务绩效。本研究扩展了基于资源的观点的范围,阐明了 KAC、环境合规性和创新能力在越南等新兴市场中的作用,为现有文献做出了重要贡献。
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引用次数: 0
Irrigation and crop management using multi-objective optimization – A case study 使用多目标优化的灌溉和作物管理——一个案例研究
IF 4.4 Q1 MANAGEMENT Pub Date : 2023-06-30 DOI: 10.1016/j.apmrv.2023.06.002
Mostafa K. Ardakani , Hamidreza Rahimi , Mohammad Amir Babaei

Irrigation and crop management practices play a crucial role in ecology and agrohydrology and can have significant environmental and socio-economic impacts. The important decision factors include soil moisture and water salinity, particularly in arid and semi-arid regions. In this study, the effects of these two factors on maize are quantitatively measured. To collect data, design of experiments is utilized at a greenhouse in a research center. The dataset consists of eighteen variables, including sixteen qualitative, quantitative, and morphological maize characteristics, as well as two decision variables, i.e., water depletion and salinity. This endeavor aims to promote the use of multi-objective decision-making techniques in the water management context to improve agricultural practices in regions facing water scarcity.

To ensure appropriate data analysis, besides data visualization, multivariate and repeated measures analysis of variance are employed. Subsequently, a repeated measures model is used to fit statistical models and construct the corresponding responses. Furthermore, to determine the optimal levels of soil moisture and water salinity, which are often in conflict with each other, the problem is approached within a multi-objective framework. The weighted p-norm method is employed to incorporate management priorities in the decision-making process and facilitate tradeoffs between these two factors. Policy implications based on the findings are provided, offering valuable insights for improving irrigation and crop management practices. Detailed guidelines are provided on how to effectively analyze a problem, construct a model, and verify its assumptions.

灌溉和作物管理方法在生态学和农业水文学中起着至关重要的作用,可对环境和社会经济产生重大影响。重要的决策因素包括土壤湿度和水盐度,尤其是在干旱和半干旱地区。本研究对这两个因素对玉米的影响进行了定量测量。为了收集数据,在研究中心的一个温室中进行了实验设计。数据集由 18 个变量组成,包括玉米的 16 个定性、定量和形态特征,以及两个决策变量,即缺水和盐度。这项工作旨在促进多目标决策技术在水资源管理中的应用,以改善缺水地区的农业生产方式。随后,使用重复测量模型来拟合统计模型并构建相应的响应。此外,为了确定土壤湿度和水盐度的最佳水平(这两者往往相互冲突),我们在多目标框架内处理了这一问题。在决策过程中采用了加权 p-正态分布法,将管理重点纳入决策过程,并促进这两个因素之间的权衡。根据研究结果提出了政策影响,为改进灌溉和作物管理方法提供了有价值的见解。还就如何有效分析问题、构建模型和验证假设提供了详细指导。
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引用次数: 0
Inclusion leadership and employee work engagement: The role of organizational commitment in Cambodian public organization 包容性领导和员工工作参与:组织承诺在柬埔寨公共组织中的作用
IF 4.4 Q1 MANAGEMENT Pub Date : 2023-06-26 DOI: 10.1016/j.apmrv.2023.06.003
Bora Ly

Inclusive leadership (IL) has emerged as a vital area of research; however, its significance remains to be explored. This study investigated the impact of IL on employee work engagement (EWE) and affective organizational commitment (AOC) and examined the mediating role of AOC in the IL-EWE relationship. Utilized a survey-based quantitative research approach with 282 Cambodian public employees and employed structural equation modeling for analysis, the findings reveal a significant positive relationship between IL and EWE, with AOC acting as a partial complementary mediator. These results emphasize the importance of fostering IL to enhance EWE and AOC, contributing to improved organizational outcomes. This study offers valuable insights for organizations and leaders seeking to cultivate an inclusive work environment that nurtures employee engagement and commitment, ultimately leading to heightened organizational performance.

包容性领导(IL)已成为一个重要的研究领域,但其意义仍有待探索。本研究探讨了包容性领导对员工工作投入(EWE)和情感组织承诺(AOC)的影响,并考察了情感组织承诺在包容性领导-EWE关系中的中介作用。研究采用基于调查的定量研究方法,对 282 名柬埔寨公职人员进行了调查,并采用结构方程模型进行分析,结果显示 IL 与 EWE 之间存在显著的正相关关系,而 AOC 则是部分互补的中介作用。这些结果强调了培养 IL 对提高 EWE 和 AOC 的重要性,有助于改善组织成果。这项研究为组织和领导者提供了宝贵的见解,帮助他们营造一个包容性的工作环境,培养员工的参与感和承诺,最终提高组织绩效。
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引用次数: 2
An empirical model of university competitiveness and rankings: The effects of entrepreneurial behaviors and dynamic capabilities 大学竞争力和排名的实证模型:创业行为和动态能力的影响
IF 4.4 Q1 MANAGEMENT Pub Date : 2023-06-23 DOI: 10.1016/j.apmrv.2023.04.005
Ying-Kai Liao , Ridhotullah Rezki Maulana Suprapto

Although competition between universities has become increasingly ferocious in the last decade, the impact of dynamic capabilities and entrepreneurial behaviors, in terms of innovativeness and proactiveness, on university competitiveness and rankings has rarely been investigated. It is hypothesized that entrepreneurial behaviors and dynamic capabilities enhance the competitive advantages of universities, thus enabling them to improve their rankings. Six hypotheses were tested on a sample of 240 universities from 13 countries in East Asia and Southeast Asia. The relevant data were drawn from the Quacquarelli Symonds (QS) World University Rankings and SciVal. The results indicate that entrepreneurial behaviors can exert a significant influence on the dynamic capabilities of a university, including those of sensing market exposure, seizing strategic collaboration opportunities, and reconfiguring knowledge generation. These dynamic capabilities, in turn, strengthen competitive advantages in domains such as reputation, human capital, and knowledge. This study contributes to the literature by integrating entrepreneurial behaviors and dynamic capabilities into a framework for university performance. The results should benefit academic administrators who wish to secure competitive advantages for their institutions and to boost their rankings.

尽管近十年来大学之间的竞争日趋激烈,但却很少有人研究创新性和前瞻性等动态能力和创业行为对大学竞争力和排名的影响。假设创业行为和动态能力能增强大学的竞争优势,从而使大学提高排名。研究以东亚和东南亚 13 个国家的 240 所大学为样本,对六个假设进行了检验。相关数据来自 Quacquarelli Symonds(QS)世界大学排名和 SciVal。结果表明,创业行为会对大学的动态能力产生重大影响,包括感知市场风险、抓住战略合作机会和重新配置知识生成等能力。这些动态能力反过来又会加强大学在声誉、人力资本和知识等领域的竞争优势。本研究将创业行为和动态能力整合到大学绩效框架中,为相关文献做出了贡献。研究结果将对那些希望为自己的机构确保竞争优势并提升排名的学术管理者有所裨益。
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引用次数: 0
Exploring the technological position and role of vehicle navigation companies by using patent citation network 利用专利引文网络探讨车载导航公司的技术地位和作用
IF 4.4 Q1 MANAGEMENT Pub Date : 2023-06-12 DOI: 10.1016/j.apmrv.2023.05.001
Kuei-Kuei Lai , Yu-Hsin Chang , Vimal Kumar , Tsai-Yung Wei , Ali Al Owad , Sumanjeet Singh

Autonomous driving is the future trend when it comes to the age of 5G at the end of 21st century, and vehicle navigation is the indispensable key technology. The companies with car navigation software and hardware business are facing fierce competition. Business operators must know the company's position and role in the industry, in order to adopt strategies to respond. In this study, two indicators are investigated using the social network analysis technics such as technological redundancy and network centrality in patent citation network (PCN). It is understood that technological redundancy is determined by technology knowledge status (TKS) as well as technology knowledge reliability (TKR). There are also four types of social network centrality: degree centrality, eigenvector centrality, closeness centrality, and betweenness centrality. In this study, an analysis of the technical position and role of individual companies in the industry will be presented by using the two indicators and the primary components. Moreover, technological redundancy is used to study the technical position and role of a company's unitary patent capability in the industry. This will reinforce the company's understanding, and then take strategies. By using this model, the study can effectively identify the technical position and role of the company and its unitary patent capability. Furthermore, the study also shows that based on this model, there is a total of three companies where positions and roles are as leading status in the vehicle navigation industry, i.e. Tomtom map company, Alpine and Asin AW two electronic companies. In addition, companies with unique technologies, such as Sirius Xm Radio, etc. can use their role and position to conduct merger and acquisition, collaboration, and alliance strategies.

在 21 世纪末的 5G 时代,自动驾驶是未来的发展趋势,而车载导航则是不可或缺的关键技术。从事车载导航软硬件业务的企业面临着激烈的竞争。企业经营者必须了解企业在行业中的地位和作用,才能采取应对策略。本研究利用社会网络分析技术,对专利引用网络(PCN)中的技术冗余度和网络中心度这两个指标进行了研究。据了解,技术冗余度由技术知识状态(TKS)和技术知识可靠性(TKR)决定。社会网络中心性也有四种类型:度中心性、特征向量中心性、亲近中心性和间中心性。在本研究中,将利用这两个指标和主成分对各个公司在行业中的技术地位和作用进行分析。此外,还将利用技术冗余来研究公司的单位专利能力在行业中的技术地位和作用。这将强化企业的认识,进而采取相应的策略。通过使用这一模型,本研究可以有效地确定公司的技术地位和作用及其单位专利能力。此外,研究还表明,基于该模型,共有三家公司的地位和作用在车载导航行业处于领先地位,即 Tomtom 地图公司、Alpine 和 Asin AW 两家电子公司。此外,拥有独特技术的公司,如 Sirius Xm Radio 等,可以利用其角色和地位进行并购、合作和联盟战略。
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引用次数: 1
Promoting habitual mobile payment usage via the Thai government's 50:50 co-payment scheme 通过泰国政府的50:50共同支付计划促进习惯性的移动支付使用
IF 4.4 Q1 MANAGEMENT Pub Date : 2023-06-01 DOI: 10.1016/j.apmrv.2022.07.006
Waranpong Boonsiritomachai , Ploy Sud-On

The Thai government launched an economic stimulus initiative using mobile payments (m-payments) to alleviate the economic and public health effects of the COVID-19 outbreak. The advantages of this program and the simplicity, dependability, and contact-free nature of m-payments have led to its widespread adoption in Thailand. Many Thai individuals have never used the m-payment method before. Hence, the aim of this study was to investigate at potential factors that encourage frequent m-payment usage with an emphasis on user attitudes and continual usage intentions. The technology acceptance model and the mental accounting theory were used in this study to analyse 506 respondents who had completed a questionnaire survey. According to the structural equation modeling analysis of the survey data, Thai peoples' desire to take part in the government's co-payment program is most influenced by enjoyment, financial benefits, ease of use, health benefits, and situational factors. Surveyed participants particularly liked utilizing m-payment to benefit from the 50% rebate on full-priced goods and services. It was found that a positive attitude toward m-payment use alone is insufficient to promote long-term adoption of contactless payment technology. However, prolonged reliance on the m-payment system was shown to increase the likelihood of habitual usage.

泰国政府推出了一项使用移动支付(m-payments)的经济刺激计划,以减轻新冠肺炎疫情对经济和公共卫生的影响。这个程序的优点以及移动支付的简单、可靠和无接触的性质使其在泰国得到广泛采用。许多泰国人以前从未使用过移动支付方式。因此,本研究的目的是调查鼓励频繁使用移动支付的潜在因素,重点是用户态度和持续使用意图。本研究采用技术接受模型和心理会计理论对506名完成问卷调查的受访者进行分析。根据调查数据的结构方程建模分析,泰国人参与政府共同支付计划的愿望受享受、经济利益、易用性、健康利益和情境因素的影响最大。调查参与者特别喜欢使用移动支付,以享受全价商品和服务的50%折扣。研究发现,仅凭对移动支付的积极态度不足以促进非接触式支付技术的长期采用。然而,长期依赖移动支付系统会增加习惯性使用的可能性。
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引用次数: 3
The relations of corporate risk, operating efficiency, and firm size to managerial compensation: Evidence from Taiwan stock market-listed companies 企业风险、经营效率、企业规模与管理报酬的关系——来自台湾上市公司的证据
IF 4.4 Q1 MANAGEMENT Pub Date : 2023-06-01 DOI: 10.1016/j.apmrv.2022.09.001
Lieh-Ming Luo , Hui-Tzu Lee , Chia-Chou Chiu , Chih-Wei Lee

This study uses Taiwan stock market-listed company data to analyze relationships between managerial compensation, corporate risk, and operating efficiency. This study focuses on three aspects. First, we examined how different types of corporate risk can relate differently to top manager salaries. Second, we investigated whether management efficiency is associated with managerial compensation in Taiwan. Last, we explored how firm size moderates the relationships between top-manager salaries, corporate risk, and operating efficiency. Our findings reveal that credit risk is remarkably different from other risks related to managerial compensation. Moreover, the moderating effect of firm size varies across various factors. Furthermore, most estimated results supported all our hypotheses. We provided subsequent explanations for the outcomes. The particular phenomenon found in this study also gave implications for the contract design of managerial compensation.

本研究以台湾上市公司为研究对象,分析经理人薪酬、公司风险与经营效率之间的关系。本研究主要从三个方面展开。首先,我们考察了不同类型的公司风险与高管薪酬之间的关系。其次,我们考察了台湾地区的管理效率是否与管理层薪酬相关。最后,我们探讨了公司规模如何调节高管薪酬、公司风险和运营效率之间的关系。我们的研究结果表明,信用风险与其他与管理层薪酬相关的风险显著不同。此外,企业规模的调节效应在不同因素之间存在差异。此外,大多数估计结果支持我们的所有假设。我们提供了对结果的后续解释。本研究发现的特殊现象也为管理层薪酬的契约设计提供了启示。
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引用次数: 6
Restrictions on air travel to India and the global airline industry - An event study and cross-sectional approach 对印度航空旅行的限制和全球航空业-事件研究和横断面方法
IF 4.4 Q1 MANAGEMENT Pub Date : 2023-06-01 DOI: 10.1016/j.apmrv.2022.10.002
Vineeta Kumari , Rahul Kumar , Dharen Kumar Pandey

Using the closing prices of 88 listed airline companies worldwide from November 16, 2020 to May 10, 2021, we employ the event study methodology to examine how air travel restrictions to India by several nations during April–May 2021 impacted the global airline industry. It is interesting to find out how the shocks that arise in India impact the global airline industry. We find that even after a prolonged pandemic, developed and emerging markets are sensitive to new information. The news content of the B.1.617 variant, named “variant of interest” by the WHO and air travel restrictions have significantly impacted the global airline industry. However, emerging markets are sensitive to travel restrictions. Furthermore, the impacts were less severe than those of the first wave in early 2020. Using cross-sectional regression, we also provide insights into which firm-specific characteristics drive firm's value during the pandemic. We find that while debt, past returns, and volatility positively impact the cumulative abnormal returns (CARs), the liquidity and total assets negatively impact the CARs in the shortest event window. To examine this research question, we conducted the first study during the second wave of the pandemic. These findings have important implications for the stakeholders.

利用2020年11月16日至2021年5月10日全球88家上市航空公司的收盘价,我们采用事件研究方法来研究2021年4月至5月期间几个国家对印度的航空旅行限制如何影响全球航空业。有趣的是,印度出现的冲击如何影响全球航空业。我们发现,即使在一场旷日持久的大流行之后,发达市场和新兴市场对新信息也很敏感。被世界卫生组织命名为“利益变异”的B.1.617变种的新闻内容和航空旅行限制对全球航空业产生了重大影响。然而,新兴市场对旅行限制很敏感。此外,其影响不如2020年初的第一波严重。使用横截面回归,我们还提供了在大流行期间哪些公司特定特征驱动公司价值的见解。我们发现,债务、过去收益和波动性对累积异常收益(CARs)有正向影响,而流动性和总资产在最短事件窗口内对累积异常收益有负向影响。为了检验这个研究问题,我们在大流行的第二波期间进行了第一项研究。这些发现对利益相关者具有重要意义。
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引用次数: 5
The flexibility of salespeople and management teams: How they interact and influence performance during the COVID-19 pandemic 销售人员和管理团队的灵活性:他们如何在COVID-19大流行期间相互作用并影响绩效
IF 4.4 Q1 MANAGEMENT Pub Date : 2023-06-01 DOI: 10.1016/j.apmrv.2022.07.001
Peerayuth Charoensukmongkol , Arti Pandey

This research examines the effect of salespeople's functional flexibility on sales performance during the COVID-19 pandemic. Grounded in the contingency approach to management and the person-environment fit theory, we analyze whether the flexibility of the management team with which salespeople work moderates the effect of their functional flexibility on sales performance. The study collected data from a sample of 227 salespeople in 120 sales organizations in Bangkok, Thailand. Partial least squares structural equation modeling was used in data analysis. Although the results from the model estimation support the significant positive association between salespeople's functional flexibility and sales performance, the moderating effect analysis clarifies that the positive association is present only among salespeople who work with a management team that is highly flexible. When salespeople work with a management team with low flexibility, their functional flexibility is not related positively to sales performance.

本研究考察了新冠疫情期间销售人员职能灵活性对销售业绩的影响。基于权变管理理论和人-环境契合理论,我们分析了销售人员所在管理团队的灵活性是否会调节其职能灵活性对销售绩效的影响。这项研究收集了来自泰国曼谷120家销售机构的227名销售人员的数据。数据分析采用偏最小二乘结构方程模型。虽然模型估计的结果支持销售人员职能灵活性与销售绩效之间的显著正相关,但调节效应分析表明,只有与高度灵活的管理团队合作的销售人员才存在正相关。当销售人员与低灵活性的管理团队一起工作时,他们的职能灵活性与销售业绩没有正相关。
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引用次数: 13
期刊
Asia Pacific Management Review
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