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Have Your Cake and Eat It? Price Discount Programs under the Membership Free Shipping Policy in Online Retailing 既要蛋糕又要它?网上零售中会员免运费政策下的价格折扣计划
IF 5.6 3区 管理学 Q1 BUSINESS Pub Date : 2024-01-26 DOI: 10.3390/jtaer19010012
Zhipeng Tang, Guowei Hua, Tai Chiu Edwin Cheng, Xiaowei Li, Jingxin Dong
Online retailers offer free shipping services, such as threshold free shipping (TFS) and membership free shipping (MFS), to promote sales and provide a better shopping experience to consumers in online retailing. Although MFS attracts more member-consumers, it encourages consumers to place more small orders than TFS, which significantly increases the operational costs of the online retailer. To address this issue, we propose two price discount policies under the MFS service, namely the limited-time discount and the threshold discount. Then, we build analytical models under these two policies to explore the impacts of offering price discounts on the retailer’s profit and consumers’ welfare. We find that no matter which discount policy is adopted, consumers are more likely to consolidate several small orders from different time periods into a big one to obtain the discount. The economies of scale generated by consumers consolidating their orders under these discount policies can help reduce online retailers’ operational costs. Therefore, regardless of any discount policy offered by the online retailer under the MFS service, consumers will place more big orders and more member-consumers are attracted, i.e., the online retailer can have its cake and eat it too. Our research findings provide decision-making insights for practitioners who offer free shipping services and price discounts to consumers in online retailing.
在线零售商提供免运费服务,如门槛免运费(TFS)和会员免运费(MFS),以促进销售并为在线零售消费者提供更好的购物体验。虽然 MFS 吸引了更多的会员消费者,但与 TFS 相比,它鼓励消费者下更多的小订单,这大大增加了在线零售商的运营成本。针对这一问题,我们提出了 MFS 服务下的两种价格折扣政策,即限时折扣和门槛折扣。然后,我们建立了这两种政策下的分析模型,探讨了提供价格折扣对零售商利润和消费者福利的影响。我们发现,无论采用哪种折扣政策,消费者都更倾向于将不同时段的几个小订单合并成一个大订单,以获得折扣。在这些折扣政策下,消费者合并订单所产生的规模经济有助于降低在线零售商的运营成本。因此,无论网络零售商在 MFS 服务下提供何种折扣政策,消费者都会下更多的大订单,吸引更多的会员消费者,即网络零售商可以吃到自己的蛋糕。我们的研究结果为在网上零售中向消费者提供免运费服务和价格折扣的从业者提供了决策启示。
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引用次数: 0
Evolution of Men’s Image in Fashion Advertising: Breaking Stereotypes and Embracing Diversity 时尚广告中男性形象的演变:打破陈规,拥抱多元
IF 5.6 3区 管理学 Q1 BUSINESS Pub Date : 2024-01-24 DOI: 10.3390/jtaer19010011
María Jesús Carrasco-Santos, Carmen Cristófol-Rodríguez, Ismael Begdouri-Rodríguez
This research study explores the representation of men in fashion advertising and investigates whether societal and fashion evolution has contributed to a departure from traditional stereotypes. The research methodology comprised three phases: content analysis, surveys, and in-depth interviews with an expert panel, examining how men’s clothing has been communicated in fashion over a span of 50 years, with a focus on three renowned brands: Lacoste, Burberry, and Hugo Boss. The findings reveal a notable shift in fashion advertising targeting men, characterized by increased racial diversity among models and a more diverse depiction of attitudes and poses. However, homosexual or bisexual couples remain largely unrepresented. The study highlights the influence of advertising on shaping the image of the “new man”, evident through the diminishing gender boundaries in clothing and accessories and the persistent struggle to break free from stereotypes. The study underscores the significance of ongoing efforts to promote diversity and inclusivity in fashion advertising.
这项研究探讨了男性在时尚广告中的表现形式,并调查了社会和时尚的演变是否导致了传统定型观念的偏离。研究方法包括三个阶段:内容分析、调查和专家小组深度访谈,以三个著名品牌为重点,研究 50 年来男装在时尚中的传播方式:重点关注三个知名品牌:拉科斯特(Lacoste)、巴宝莉(Burberry)和雨果博斯(Hugo Boss)。研究结果表明,针对男性的时尚广告发生了显著变化,其特点是模特的种族多样性增加,态度和姿势的描述也更加多样化。然而,同性恋或双性恋伴侣在很大程度上仍未得到体现。这项研究强调了广告对塑造 "新新人类 "形象的影响,服装和配饰中性别界限的缩小以及为摆脱陈规定型观念而进行的不懈努力都证明了这一点。这项研究强调了在时尚广告中不断努力促进多样性和包容性的重要性。
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引用次数: 0
The Future of Electronic Commerce in the IoT Environment 物联网环境下电子商务的未来
IF 5.6 3区 管理学 Q1 BUSINESS Pub Date : 2024-01-24 DOI: 10.3390/jtaer19010010
Antonina Lazić, Saša Milić, Dragan Vukmirović
The Internet of Things (IoT) was born from the fusion of virtual and physical space and became the initiator of many scientific fields. Economic sustainability is the key to further development and progress. To keep up with the changes, it is necessary to adapt economic models and concepts to meet the requirements of future smart environments. Today, the need for electronic commerce (e-commerce) has become an economic priority during the transition between Industry 4.0 and Industry 5.0. Unlike mass production in Industry 4.0, customized production in Industry 5.0 should gain additional benefits in vertical management and decision-making concepts. The authors’ research is focused on e-commerce in a three-layer vertical IoT environment. The vertical IoT concept is composed of edge, fog, and cloud layers. Given the ubiquity of artificial intelligence in data processing, economic analysis, and predictions, this paper presents a few state-of-the-art machine learning (ML) algorithms facilitating the transition from a flat to a vertical e-commerce concept. The authors also propose hands-on ML algorithms for a few e-commerce types: consumer–consumer and consumer–company–consumer relationships. These algorithms are mainly composed of convolutional neural networks (CNNs), natural language understanding (NLU), sequential pattern mining (SPM), reinforcement learning (RL for agent training), algorithms for clicking on the item prediction, consumer behavior learning, etc. All presented concepts, algorithms, and models are described in detail.
物联网(IoT)诞生于虚拟空间和物理空间的融合,并成为许多科学领域的开创者。经济的可持续性是进一步发展和进步的关键。要跟上变化的步伐,就必须调整经济模式和理念,以满足未来智能环境的要求。如今,在工业 4.0 和工业 5.0 的过渡时期,电子商务(e-commerce)的需求已成为经济领域的优先事项。与工业 4.0 中的大规模生产不同,工业 5.0 中的定制化生产应在垂直管理和决策理念方面获得更多益处。作者的研究重点是三层垂直物联网环境下的电子商务。垂直物联网概念由边缘层、雾层和云层组成。鉴于人工智能在数据处理、经济分析和预测方面无处不在,本文介绍了一些最先进的机器学习(ML)算法,以促进从平面电子商务概念向垂直电子商务概念的过渡。作者还针对消费者-消费者关系和消费者-公司-消费者关系等几种电子商务类型提出了实用的机器学习算法。这些算法主要包括卷积神经网络(CNN)、自然语言理解(NLU)、序列模式挖掘(SPM)、强化学习(用于代理培训的 RL)、商品点击预测算法、消费者行为学习等。所有介绍的概念、算法和模型都有详细说明。
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引用次数: 0
A Consumer Behavior Analysis Framework toward Improving Market Performance Indicators: Saudi’s Retail Sector as a Case Study 改善市场绩效指标的消费者行为分析框架:沙特零售业案例研究
IF 5.6 3区 管理学 Q1 BUSINESS Pub Date : 2024-01-17 DOI: 10.3390/jtaer19010009
Monerah Alawadh, Ahmed Barnawi
Studying customer behavior and anticipating future trends is a challenging task, as customer behavior is complex and constantly evolving. To effectively anticipate future trends, businesses need to analyze large amounts of data, use sophisticated analytical techniques, and stay up-to-date with the latest research and industry trends. In this paper, we propose a comprehensive framework to identify trends in consumer behavior using multiple layers of processing, including clustering, classification, and association rule learning. The aim is to help a major retailer in Saudi Arabia better understand customer behavior by utilizing the power of big data analysis. The proposed framework is presented as being generalized to gain insight into the generated big data and enable data-driven decision-making in other relevant domains. We developed this framework in collaboration with a large supermarket chain in Saudi Arabia, which provided us with over 1,000,000 sales transaction records belonging to around 30,000 of their loyal customers. In this study, we apply our proposed framework to those data as a case study and present our initial results of consumer clustering and association rules for each cluster. Moreover, we analyze our findings to figure out how we can further utilize intelligence to predict customer behavior in clustered groups.
研究客户行为和预测未来趋势是一项极具挑战性的任务,因为客户行为非常复杂且不断变化。为了有效预测未来趋势,企业需要分析大量数据,使用复杂的分析技术,并紧跟最新研究和行业趋势。在本文中,我们提出了一个综合框架,利用多层处理(包括聚类、分类和关联规则学习)来识别消费者行为的趋势。目的是利用大数据分析的力量,帮助沙特阿拉伯的一家大型零售商更好地了解顾客行为。所提出的框架具有通用性,可以深入了解所生成的大数据,并在其他相关领域实现数据驱动决策。我们与沙特阿拉伯的一家大型连锁超市合作开发了这一框架,该超市为我们提供了超过 100 万条销售交易记录,这些记录属于其约 3 万名忠实客户。在本研究中,我们将我们提出的框架作为案例应用于这些数据,并展示了消费者聚类和每个聚类的关联规则的初步结果。此外,我们还将对研究结果进行分析,以找出如何进一步利用智能来预测聚类群体中的客户行为。
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引用次数: 0
Enhancing the Prediction of Stock Market Movement Using Neutrosophic-Logic-Based Sentiment Analysis 利用基于中性逻辑的情绪分析加强对股市走势的预测
IF 5.6 3区 管理学 Q1 BUSINESS Pub Date : 2024-01-12 DOI: 10.3390/jtaer19010007
Bassant A. Abdelfattah, Saad M. Darwish, Saleh M. Elkaffas
Social media platforms have allowed many people to publicly express and disseminate their opinions. A topic of considerable interest among researchers is the impact of social media on predicting the stock market. Positive or negative feedback about a company or service can potentially impact its stock price. Nevertheless, the prediction of stock market movement using sentiment analysis (SA) encounters hurdles stemming from the imprecisions observed in SA techniques demonstrated in prior studies, which overlook the uncertainty inherent in the data and consequently directly undermine the credibility of stock market indicators. In this paper, we proposed a novel model to enhance the prediction of stock market movements using SA by improving the process of SA using neutrosophic logic (NL), which accurately classifies tweets by handling uncertain and indeterminate data. For the prediction model, we use the result of sentiment analysis and historical stock market data as input for a deep learning algorithm called long short-term memory (LSTM) to predict the stock movement after a specific number of days. The results of this study demonstrated a predictive accuracy that surpasses the accuracy rate of previous studies in predicting stock price fluctuations when using the same dataset.
社交媒体平台让许多人得以公开表达和传播自己的观点。研究人员相当感兴趣的一个话题是社交媒体对股市预测的影响。关于公司或服务的正面或负面反馈都有可能影响其股票价格。然而,使用情感分析(SA)预测股市走势会遇到一些障碍,这些障碍源于先前研究中观察到的 SA 技术的不精确性,这些不精确性忽略了数据固有的不确定性,从而直接损害了股市指标的可信度。在本文中,我们利用中性逻辑(NL)改进了 SA 的过程,提出了一种新的模型,通过处理不确定和不确定的数据对推文进行精确分类,从而利用 SA 增强对股市走势的预测。在预测模型中,我们将情感分析结果和历史股市数据作为深度学习算法(称为长短期记忆(LSTM))的输入,以预测特定天数后的股票走势。本研究的结果表明,在使用相同数据集预测股价波动时,预测准确率超过了以往研究的准确率。
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引用次数: 0
It’s Not Always about Wide and Deep Models: Click-Through Rate Prediction with a Customer Behavior-Embedding Representation 并非总是广度和深度模型:利用客户行为嵌入表征预测点击率
IF 5.6 3区 管理学 Q1 BUSINESS Pub Date : 2024-01-12 DOI: 10.3390/jtaer19010008
Miguel Alves Gomes, Richard Meyes, Philipp Meisen, Tobias Meisen
Alongside natural language processing and computer vision, large learning models have found their way into e-commerce. Especially, for recommender systems and click-through rate prediction, these models have shown great predictive power. In this work, we aim to predict the probability that a customer will click on a given recommendation, given only its current session. Therefore, we propose a two-stage approach consisting of a customer behavior-embedding representation and a recurrent neural network. In the first stage, we train a self-supervised skip-gram embedding on customer activity data. The resulting embedding representation is used in the second stage to encode the customer sequences which are then used as input to the learning model. Our proposed approach diverges from the prevailing trend of utilizing extensive end-to-end models for click-through rate prediction. The experiments, which incorporate a real-world industrial use case and a widely used as well as openly available benchmark dataset, demonstrate that our approach outperforms the current state-of-the-art models. Our approach predicts customers’ click intention with an average F1 accuracy of 94% for the industrial use case which is one percentage point higher than the state-of-the-art baseline and an average F1 accuracy of 79% for the benchmark dataset, which outperforms the best tested state-of-the-art baseline by more than seven percentage points. The results show that, contrary to current trends in that field, large end-to-end models are not always needed. The analysis of our experiments suggests that the reason for the performance of our approach is the self-supervised pre-trained embedding of customer behavior that we use as the customer representation.
除了自然语言处理和计算机视觉,大型学习模型也已进入电子商务领域。特别是在推荐系统和点击率预测方面,这些模型显示出了强大的预测能力。在这项工作中,我们的目标是根据客户的当前会话,预测客户点击给定推荐的概率。因此,我们提出了一种由客户行为嵌入表征和递归神经网络组成的两阶段方法。在第一阶段,我们在客户活动数据上训练自监督跳序嵌入。由此产生的嵌入表示法在第二阶段用于对客户序列进行编码,然后将其作为学习模型的输入。我们提出的方法不同于利用广泛的端到端模型进行点击率预测的主流趋势。实验结合了真实世界的工业用例和广泛使用的公开基准数据集,证明我们的方法优于当前最先进的模型。在工业用例中,我们的方法预测客户点击意向的平均 F1 准确率为 94%,比最先进的基准高出一个百分点;在基准数据集中,我们的方法预测客户点击意向的平均 F1 准确率为 79%,比经过最佳测试的最先进基准高出七个百分点以上。结果表明,与该领域目前的趋势相反,并不总是需要大型端到端模型。我们的实验分析表明,我们的方法之所以能取得如此优异的成绩,是因为我们使用了客户行为的自监督预训练嵌入作为客户表示。
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引用次数: 0
Effects of Prior Negative Experience and Personality Traits on WeChat and TikTok Ad Avoidance among Chinese Gen Y and Gen Z 负面经验和人格特质对中国 Y 世代和 Z 世代微信和 TikTok 广告回避的影响
IF 5.6 3区 管理学 Q1 BUSINESS Pub Date : 2024-01-11 DOI: 10.3390/jtaer19010006
Ningyan Cao, N. Isa, Selvan Perumal
While numerous people use social mobile applications, ads within these apps are often avoided. Although the significance of prior negative experience and personality traits in impacting consumers’ perceptions and behaviors has been acknowledged, limited research has explored their influence on ad perceptions and avoidance. This study aims to examine the effects of prior negative experience and personality traits on ad perceptions and ad avoidance of Generation Y (Gen Y) and Generation Z (Gen Z) within two prominent mobile social apps: WeChat and TikTok. An online survey was used to gather data from 353 Chinese Gen Y and Gen Zers who were active users of WeChat and TikTok. Findings from several regression analyses show that prior negative experience is an essential determinant of ad avoidance, influencing not just directly but indirectly by diminishing perceived ad personalization and intensifying perceived goal impediment and ad clutter. Personality traits also significantly affect ad avoidance, with conscientiousness exerting a positive effect, whereas agreeableness has a negative impact. Notably, agreeableness, emotional stability, and openness to experience moderate the associations between ad perceptions and avoidance. Intriguingly, the effects of these factors are platform-specific, with WeChat’s main factor for ad avoidance being erceived goal impediment and TikTok’s main factor being ad clutter. Based on these findings, the theoretical and practical implications are discussed.
虽然很多人都在使用社交移动应用,但这些应用中的广告却常常被人们回避。虽然人们已经认识到先前的负面经验和个性特征对消费者的感知和行为有重要影响,但探讨它们对广告感知和回避的影响的研究却很有限。本研究旨在探讨在微信和嘀嗒这两款著名的移动社交应用中,以往的负面经验和个性特征对 Y 代(Y 世代)和 Z 代(Z 世代)的广告感知和广告回避的影响。本研究通过在线调查收集了 353 名中国 Y 世代和 Z 世代的数据,他们都是微信和嘀嗒的活跃用户。几项回归分析的结果表明,之前的负面经历是广告回避的一个重要决定因素,不仅直接影响广告回避,还通过降低感知到的广告个性化程度、加强感知到的目标障碍和广告杂乱程度间接产生影响。人格特质也会对广告回避产生重大影响,其中自觉性会产生积极影响,而宜人性则会产生消极影响。值得注意的是,宜人性、情绪稳定性和经验开放性缓和了广告感知与回避之间的关联。耐人寻味的是,这些因素的影响具有平台特异性,微信对广告回避的主要影响因素是 "目标受阻",而嘀嗒的主要影响因素是 "广告杂乱"。基于这些发现,我们讨论了其理论和实践意义。
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引用次数: 0
Strategic Third-Party Product Entry and Mode Choice under Self-Operating Channels and Marketplace Competition: A Game-Theoretical Analysis 自营渠道和市场竞争下的战略性第三方产品进入和模式选择:博弈论分析
IF 5.6 3区 管理学 Q1 BUSINESS Pub Date : 2024-01-05 DOI: 10.3390/jtaer19010005
Biao Xu, Jinting Huang, Xiaodan Zhang, Thomas Brashear Alejandro
To bolster their competitiveness and profitability, prominent e-commerce platforms have embraced dual retailing channels: self-operating channels and online marketplaces. However, a discernible trend is emerging wherein e-commerce platforms are expanding their marketplaces to encompass competitive third-party suppliers. Motivated by this trend, this study sought to examine the strategic integration of a third-party product amidst the competition between a self-operating channel and a marketplace. This investigation involved the development of a game-theoretic model involving a platform and two representative suppliers—an incumbent supplier and a new entrant. Specifically, we delved into establishing an equilibrium partnership between the platform and the new entrant supplier while also evaluating the self-operating strategy of the established supplier. Our analysis uncovered a counterintuitive outcome: an escalation in the commission rate resulted in diminished profits for the established supplier. Furthermore, we ascertained that the economic implications of a competitive product entry pivot significantly on product quality. Lastly, we demonstrated that the revenue-sharing rate plays a pivotal role in influencing the self-operating strategy of the established supplier, and the market equilibrium hinges on the interplay among product quality, the commission rate, and the revenue-sharing rate. These insights provide invaluable guidance for marketers and e-commerce platforms in their strategic decision-making processes.
为了提高竞争力和盈利能力,著名的电子商务平台采用了双重零售渠道:自营渠道和在线市场。然而,一个明显的趋势正在出现,即电子商务平台正在扩大其市场,将有竞争力的第三方供应商纳入其中。在这一趋势的推动下,本研究试图探讨在自营渠道和市场的竞争中,第三方产品的战略整合问题。这项研究建立了一个博弈论模型,涉及一个平台和两个具有代表性的供应商--一个现有供应商和一个新进入者。具体来说,我们在评估现有供应商的自营战略的同时,还深入研究了在平台和新进入供应商之间建立均衡合作关系的问题。我们的分析发现了一个与直觉相反的结果:佣金率的上升导致老牌供应商的利润减少。此外,我们还发现,竞争产品进入市场的经济影响在很大程度上取决于产品质量。最后,我们证明了收入分享率在影响老牌供应商的自营战略方面起着关键作用,而市场平衡取决于产品质量、佣金率和收入分享率之间的相互作用。这些见解为营销人员和电子商务平台的战略决策过程提供了宝贵的指导。
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引用次数: 0
Application of a Microeconomic Approach for Explanation of Citizen Participation in Open Government 应用微观经济学方法解释公民参与开放式政府的问题
IF 5.6 3区 管理学 Q1 BUSINESS Pub Date : 2023-12-29 DOI: 10.3390/jtaer19010003
María Verónica Alderete
The digital economy and the sharing economy have changed the role citizens may acquire in society. Citizens can perform at least two roles from the open government perspective: on the one hand, they can be passive users/demanders of information and, on the other hand, they can provide or produce the information in an active manner. The objective of this paper is to offer a theoretical model to explain citizens’ incentives to participate in open government projects. Which is the opportunity cost of participation for the citizen? Which are the drivers of the preferences for the social good? This model is based on the utility function and consumption theory. We complement the theoretical framework with an exploratory–descriptive analysis based on a case study’s primary data about citizen participation. In democracy projects where citizens actively collaborate and could earn monetary gains or become entrepreneurs, the opportunity cost of participation is lower than in a passive type and the amount of the social good depends on the preferences. Preferences for social goods are related to community experiences and e-government and they also affect the decision to participate. Very few studies in the field of open government have pretended to explain citizens’ participation by using microeconomic foundations.
数字经济和共享经济改变了公民在社会中可能扮演的角色。从政府开放的角度来看,公民至少可以扮演两种角色:一方面,他们可以是被动的信息使用者/需求者;另一方面,他们可以以主动的方式提供或生产信息。本文旨在提供一个理论模型,解释公民参与开放式政府项目的动机。公民参与的机会成本是多少?哪些是社会公益偏好的驱动因素?该模型基于效用函数和消费理论。我们以一项案例研究中有关公民参与的原始数据为基础,通过探索性描述分析对理论框架进行了补充。在公民积极合作的民主项目中,公民可以获得金钱收益或成为企业家,参与的机会成本低于被动型参与,而社会商品的数量取决于公民的偏好。对社会公益的偏好与社区经验和电子政务有关,也会影响参与的决定。在开放式政府领域,很少有研究试图通过微观经济基础来解释公民的参与。
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引用次数: 0
Can the Conditional Rebate Strategy Work? Signaling Quality via Induced Online Reviews 有条件返利策略能否奏效?通过诱导在线评论传递质量信号
IF 5.6 3区 管理学 Q1 BUSINESS Pub Date : 2023-12-29 DOI: 10.3390/jtaer19010004
Lu Xiao, Chen Qian, Chaojie Wang, Jun Wang
Online reviews are an important part of product information and have important effects on consumers’ purchasing decisions. Some sellers try to manipulate the market by inducing online reviews. In this study, a signal game model based on Bayesian conditional probability is constructed to analyze the preconditions, decision-making process, and effect on market demand and profit of this behavior. The results show that first, when consumer sensitivity to rebates reaches a certain threshold, low-quality sellers will adopt a conditional rebate strategy to induce consumers to give positive reviews. Second, the optimal rebate cost (β*) is obtained, where β* increases with the product price (p), but it is not necessarily monotonic in consumers’ sensitivity to rebates (ρ) or the proportion of high-quality products (α). Third, the conditional rebate strategy can only work in a market dominated by low-quality goods. Using the conditional rebate strategy in a market dominated by high-quality goods will not bring benefits to low-quality sellers but will harm their profits. This study proposes that some developing online markets have collusive behaviors owing to a lack of regulations and laws, as well as consumers’ concern for small interests. Ensuring the orderly development of online markets will require joint efforts by platform enterprises, government agencies, and consumers.
在线评论是产品信息的重要组成部分,对消费者的购买决策有着重要影响。一些卖家试图通过诱导在线评论来操纵市场。本研究构建了基于贝叶斯条件概率的信号博弈模型,分析了这种行为的前提条件、决策过程以及对市场需求和利润的影响。结果表明:首先,当消费者对返利的敏感度达到一定阈值时,低质量卖家会采取条件返利策略诱导消费者给予好评。其次,得到了最优返利成本(β*),其中β*随产品价格(p)的增加而增加,但它与消费者对返利的敏感度(ρ)或高质量产品的比例(α)并不一定是单调的。第三,有条件的返利策略只能在低质量产品占主导地位的市场中发挥作用。在高品质商品占主导地位的市场中使用有条件返利策略,不仅不会给低品质卖家带来好处,反而会损害他们的利润。本研究提出,一些发展中的网络市场存在合谋行为,原因在于缺乏相关的法律法规,以及消费者对小利益的关注。确保网络市场的有序发展需要平台企业、政府机构和消费者的共同努力。
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引用次数: 0
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Journal of Theoretical and Applied Electronic Commerce Research
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