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Acquiring Professional Service Customers: Do Agile Project Methods Increase the Intention to Choose an Out-supplier? 获得专业服务客户:敏捷项目方法是否增加了选择外部供应商的意愿?
IF 1.4 4区 管理学 Q3 BUSINESS Pub Date : 2022-01-02 DOI: 10.1080/1051712X.2022.2039477
Silke Bambauer-Sachse, Thomas Helbling
ABSTRACT Purpose The study investigates how different constellations of agile and plan-driven project management methods used by in- and out-suppliers, out-supplier reputation, and satisfaction with the in-supplier affect intentions to choose the out-supplier for a new professional service, and whether these effects are mediated by perceived switching costs. Methodology This is a survey-based study with 971 participants in Switzerland using scenarios about a new digital business solution. The data were analyzed using path analysis and analysis of variance. Findings The intention to choose the out-supplier is highest when the out-supplier uses agile methods while the in-supplier uses plan-driven methods. Higher out-supplier reputation leads to lower perceived switching costs and higher intentions to choose the out-supplier. Higher satisfaction with the in-supplier leads to higher perceived switching costs and lower intentions to choose the out-supplier. Research implications The results extend previous research by showing that the constellation of project management methods has stronger effects on perceived switching costs and intentions to choose the out-supplier than have out-supplier reputation and satisfaction with the in-supplier. While perceived switching costs depend more strongly on out-supplier reputation, intentions to choose the out-supplier depend more strongly on satisfaction with the in-supplier. Practical implications Out-suppliers can increase their acquisition rate by using agile methods when competing with an in-supplier using a plan-driven approach. Out-suppliers should proactively communicate the benefits of agile approaches in the business initiation stage, invest in proactive reputation management, and carefully analyze the existing business relationship between the target customer and the in-supplier. If the target customer is satisfied with the in-supplier using an agile approach, it is less likely that the out-supplier will successfully outcompete them. Originality This study is the first to examine the effects of different constellations of project management methods in addition to out-supplier reputation and satisfaction with the in-supplier on perceived procedural switching costs and the intention to choose the out-supplier.
摘要目的本研究调查了内部和外部供应商使用的不同敏捷和计划驱动的项目管理方法、外部供应商声誉和对内部供应商的满意度如何影响为新的专业服务选择外部供应商的意图,以及这些影响是否由感知的转换成本介导。方法这是一项基于调查的研究,在瑞士有971名参与者,使用了一种新的数字商业解决方案的场景。使用通径分析和方差分析对数据进行分析。调查结果当外部供应商使用敏捷方法,而内部供应商使用计划驱动方法时,选择外部供应商的意愿最高。外部供应商声誉越高,感知的转换成本越低,选择外部供应商的意愿越高。对内供应商的满意度越高,感知到的转换成本越高,选择外供应商的意愿越低。研究意义研究结果扩展了先前的研究,表明项目管理方法的组合对感知的转换成本和选择外部供应商的意图的影响比对外部供应商的声誉和对内部供应商的满意度的影响更大。虽然感知的转换成本更强烈地取决于外供应商的声誉,但选择外供应商的意图更强烈地依赖于对内供应商的满意度。实际意义当使用计划驱动的方法与内部供应商竞争时,外部供应商可以通过使用敏捷方法来提高其收购率。外部供应商应在业务启动阶段积极沟通敏捷方法的好处,投资于积极的声誉管理,并仔细分析目标客户和内部供应商之间的现有业务关系。如果目标客户使用敏捷方法对内部供应商感到满意,则外部供应商成功击败他们的可能性较小。独创性本研究首次考察了不同的项目管理方法组合以及外部供应商的声誉和对内部供应商的满意度对感知的程序转换成本和选择外部供应商的意图的影响。
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引用次数: 2
Retrospective View and Thematic Analysis of Business-to-Business Relationships through Bibliometric Analysis 从文献计量分析看企业与企业关系的回顾与主题分析
IF 1.4 4区 管理学 Q3 BUSINESS Pub Date : 2022-01-02 DOI: 10.1080/1051712X.2022.2039478
Priyanka Sharma, Surajit Saha, M. Balaji
ABSTRACT Purpose In the current business context, deliberations concerning business-to-business relationships (business relationships) and their importance to business firms are increasing. The extensive research in this area over the past three decades had created a need to synthetize existing research. This paper explores the development of business relationships domain concerning (1) publication trend, (2) influential publications, (3) prolific contributors, (4) themes of research, and (5) future research directions. Methodology/Approach This study used the Web of Science core collection to identify influential articles, authors, journals, geographies, universities, and key research themes associated with business relationships. We developed a graphical analysis of the bibliographical material using VOSviewer. Network structures, including keywords co-occurrence and coauthorship analysis, further strengthened our understanding of this domain. Findings The findings showed a consistent increase in research on business relationships since its inception. The content analysis of the keywords revealed four dominant research themes: the role of information and technology in maintaining business relationships, value creation in business relationships, customer satisfaction and loyalty in business relationships, and inter-organizational trust and governance in business relationships. Research Implications This study provides a comprehensive view into research themes in business relationship area. The present study also helps researchers in identifying future directions of research in the business relationships area. Practical Implications The four key dominant themes identified in the study present key managerial insights. According to the research themes, business firms should embrace digital technological tools, collaborate with customers and other stakeholders, develop loyal customers, and implement relational governance mechanisms to develop long-term business relationships. Originality/Value/Contribution of the paper This study provides insight into the advancement of business relationships area by exploring the relevant body of knowledge, dominant research institutions, prominent topics, and future research possibilities. This includes articles published in top management journals from 1990–2020. This bibliometric study is a pioneering effort to map the domain of business-to-business relationships, wherein current insights and future research directions take center stage.
在当前的商业环境中,关于企业对企业关系(业务关系)及其对商业公司的重要性的讨论正在增加。过去三十年来在这一领域的广泛研究产生了综合现有研究的需要。本文探讨了商业关系领域的发展,包括:(1)出版趋势,(2)有影响力的出版物,(3)多产的贡献者,(4)研究主题,(5)未来的研究方向。本研究使用Web of Science核心合集来识别与商业关系相关的有影响力的文章、作者、期刊、地理位置、大学和关键研究主题。我们使用VOSviewer对书目材料进行了图形化分析。包括关键词共现和合著分析在内的网络结构进一步加强了我们对这一领域的理解。调查结果显示,自成立以来,对商业关系的研究不断增加。关键词的内容分析揭示了四个主要的研究主题:信息和技术在维持业务关系中的作用,业务关系中的价值创造,业务关系中的客户满意度和忠诚度,以及业务关系中的组织间信任和治理。本研究对商业关系领域的研究主题提供了一个全面的视角。本研究还有助于研究人员确定业务关系领域的未来研究方向。研究中确定的四个主要主题提出了关键的管理见解。根据研究主题,企业应该拥抱数字技术工具,与客户和其他利益相关者合作,发展忠诚的客户,并实施关系治理机制,以发展长期的业务关系。本研究通过探讨相关的知识体系、主导的研究机构、突出的主题和未来的研究可能性,为商业关系领域的发展提供了深入的见解。这包括从1990年到2020年在顶级管理期刊上发表的文章。这项文献计量学研究是一项开创性的努力,旨在绘制企业对企业关系领域的地图,其中当前的见解和未来的研究方向占据中心位置。
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引用次数: 7
Comparison of Quantium Consciousness Index and Richmond Agitation Sedation Scale in Mechanically Ventilated Critically Ill Patients: An Observational Study. 机械通气重症患者的量子意识指数与里士满躁动镇静量表的比较:一项观察研究。
IF 1.5 4区 管理学 Q3 BUSINESS Pub Date : 2022-01-01 DOI: 10.5005/jp-journals-10071-24183
Makam S Harsha, Pradeep K Bhatia, Ankur Sharma, Priyanka Sethi

Background: The quantium consciousness index (qCON), an electroencephalography (EEG)-based modality, has no studies regarding intensive care unit (ICU) sedation, though very few studies describe its use for assessing depth of anesthesia in the operation theater. In this study, we evaluated qCON for assessing sedation compared with Richmond Agitation Sedation Scale (RASS) in patients on a mechanical ventilator in the ICU.

Materials and methods: Eighty-seven mechanically ventilated patients aged between 18 and 60 years were investigated over a 12-hour period. They were given a standardized dosage of sedation comprised of a bolus dose of propofol 0.5 mg/kg and fentanyl 1 µg/kg, and then infusions of propofol 2-5 mg/kg/hour and fentanyl 0.5-2 µg/kg/hour. These drug infusions were adjusted to achieve a RASS score between 0 and -3. Using the qCON monitor, the investigator recorded the qCON values and then assessed the RASS score.

Results: A total of 1,218 readings were obtained. After contrasting each qCON value correspondingly with time to each RASS value, we found their correlation to be statistically significant (ρ = 0.288, p <0.0001). With the help of receiver operating characteristic (ROC) curves, we were able to differentiate appropriate from inappropriate levels of sedation. A qCON value of 80 had a sensitivity of 72.67% and a specificity of 67.42% (AUC 0.738 with SE 0.021).

Conclusion: qCON can be used for assessing sedation levels in mechanically ventilated critically ill patients.

Clinical trial registration: CTRI/2019/07/020064.

How to cite this article: Harsha MS, Bhatia PK, Sharma A, Sethi P. Comparison of Quantium Consciousness Index and Richmond Agitation Sedation Scale in Mechanically Ventilated Critically Ill Patients: An Observational Study. Indian J Crit Care Med 2022;26(4):491-495.

背景:量子意识指数(qCON)是一种基于脑电图(EEG)的模式,目前还没有关于重症监护病房(ICU)镇静的研究,但很少有研究描述它可用于评估手术室的麻醉深度。在这项研究中,我们评估了 qCON 与里士满躁动镇静量表(RASS)相比在重症监护室使用机械呼吸机的患者中评估镇静的效果:我们对 87 名年龄在 18 岁至 60 岁之间的机械通气患者进行了为期 12 小时的调查。他们接受了标准化剂量的镇静治疗,包括异丙酚 0.5 毫克/千克和芬太尼 1 微克/千克的栓剂,然后输注异丙酚 2-5 毫克/千克/小时和芬太尼 0.5-2 微克/千克/小时。研究人员使用 qCON 监测器记录 qCON 值,然后评估 RASS 分数:总共获得了 1,218 个读数。将每个 qCON 值与每个 RASS 值的时间进行相应对比后,我们发现它们之间的相关性具有统计学意义(ρ = 0.288,p 结论:qCON 可用于评估机械通气重症患者的镇静水平:CTRI/2019/07/020064.如何引用本文:Harsha MS, Bhatia PK, Sharma A, Sethi P. Mechanically Ventilated Critically Ill Patients of Quantium Consciousness Index and Richmond Agitation Sedation Scale:一项观察性研究。Indian J Crit Care Med 2022;26(4):491-495.
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引用次数: 0
Integrating Social Media and Traditional Modes of Customer Interaction for New B2B Service Development 整合社交媒体与传统客户互动模式,开发新型B2B服务
IF 1.4 4区 管理学 Q3 BUSINESS Pub Date : 2021-12-12 DOI: 10.1080/1051712x.2021.2012078
I. Alam
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引用次数: 3
Reviewing Global Relational Governance Research from 2002 to 2020 2002-2020年全球关系治理研究综述
IF 1.4 4区 管理学 Q3 BUSINESS Pub Date : 2021-10-02 DOI: 10.1080/1051712X.2021.1974168
Xiaolin Li, Ruirui Zhang, Yilin Yin, Jiaojiao Deng
ABSTRACT Purpose Relational governance has been attracting more and more attention in this century. Current research in relational governance field mainly discusses the impact of relational governance on exchange performance, the interrelation between relational and formal governance, etc. However, the limitation of the existing research in relational governance research subfield is that fewer studies have conducted a review-based study to assess global relational governance research. In other words, an attempt at research looking backward, the status quo, as well as looking forward toward research frontiers and openings for future research on global relational governance is almost nonexistent. To attempt to fill this opening, this study aims to review the global relational governance research from 2000 to 2020 combining quantitative analysis (bibliometric analysis) with qualitative analysis (content analysis). The objective of this study is as follows: 1) to look backward to discern the status quo of relational governance research from 2000 to 2020; and 2) to attempt look forward the research frontiers and opening s for future research; 3) to derive and propose a basic framework in this field. Methodology As a literature review based on the bibliometric methods, it is important to look back at papers which have been published in the past by presenting and analyzing the massive literature data. Furthermore, it is critical to propose trends that are emerging in this research field. That’s to say, both forward looking and backward looking are necessary. Accordingly, we adopted a four-step workflow consisting of data collection, descriptive analysis, quantitative analysis, and qualitative analysis complementing the results of quantitative analysis. That is to say, this paper in lock step manner combines quantitative analysis with qualitative analysis to look backward uncovering status quo of global relational governance research from 2000 to 2020, and to attempt to look identifying research frontiers and openings for future research. Especially, in quantitative analysis section, by using the tool of CitespaceV, we can objectively look backward the research hot topics and look forward research trends and frontiers initially. Subsequently, the qualitative analysis complementing the results of quantitative analysis, aims to further look backward the research topics which are important but ignored in the quantitative analysis and look forward research openings in relational governance research field. By this mean, we can draw a relatively objective and comprehensive conclusion on global relational governance research. Findings Using the data gathered from the WOS core collection database, we looked backward the status quo, and looked forward the research openings on global relational governance research. As for the status quo, the influential countries and institutions, pivotal scholars, key documents, hot topics, research trends, and frontiers were ide
目的关系治理在本世纪受到越来越多的关注。目前关系治理领域的研究主要探讨关系治理对交易绩效的影响、关系治理与形式治理的相互关系等。然而,关系治理研究子领域的现有研究的局限性在于,很少有研究通过基于综述的研究来评估全球关系治理研究。换句话说,在全球关系治理的研究中,回顾过去、展望现状,以及展望未来研究的前沿和突破口的尝试几乎是不存在的。为了填补这一空白,本研究旨在结合定量分析(文献计量分析)和定性分析(内容分析)对2000 - 2020年全球关系治理研究进行回顾。本文的研究目的如下:1)回顾2000 - 2020年关系治理研究的现状;2)尝试展望未来研究的前沿和开放点;3)推导并提出该领域的基本框架。作为一种基于文献计量学方法的文献综述,通过对大量文献数据的呈现和分析,对过去发表的论文进行回顾是十分重要的。此外,提出这一研究领域正在出现的趋势是至关重要的。也就是说,向前看和向后看都是必要的。因此,我们采用了数据收集、描述分析、定量分析和定性分析相辅相成的四步工作流程。也就是说,本文以定量分析与定性分析相结合的方式,回顾揭示2000 - 2020年全球关系治理研究的现状,并试图寻找未来研究的前沿和突破口。特别是在定量分析部分,借助CitespaceV的工具,可以客观地回顾研究热点,初步展望研究趋势和前沿。随后,定性分析对定量分析结果进行了补充,旨在进一步回顾定量分析中重要但被忽视的研究课题,展望关系治理研究领域的研究缺口。通过这种方式,我们可以对全球关系治理研究得出一个相对客观和全面的结论。利用WOS核心集合数据库收集的数据,回顾了全球关系治理研究的现状,展望了全球关系治理研究的研究缺口。现状方面,梳理了有影响的国家和机构、核心学者、关键文献、热点话题、研究趋势、前沿等。在期刊方面,《工业营销管理》和《商业研究期刊》是关系治理研究领域最具影响力的期刊。Journal of Business and Industrial Marketing的表现也很出色。从不同利益相关者的学术表现来看,英国、美国、西班牙、澳大利亚、中国等国对关系治理研究的学术贡献较大。伦敦大学、香港城市大学、香港大学和威斯康辛大学系统等院校影响突出。就作者而言,Laura Poppo和Kevin Zheng Zhou在这一研究领域的影响最为突出。通过定量分析中的文献共被引分析,找出所有文献中重要程度排名前3位的文献。在研究热点方面,通过定量分析和定性分析确定了10个研究热点:形式治理与关系治理相结合的整合研究、关系治理的影响因素、关系治理的效果、关系治理的规范和维度、供应商-制造商关系/供应链管理、IT/外包、(复杂)项目、中国、联盟和承诺。在研究前沿方面,通过定量分析发现了行为学、互补性和吸收能力三个研究前沿。通过综合归纳,总结出关系治理研究的三个阶段:第一阶段(2002-2008)涵盖了关系治理的规范和效果,第二阶段(2009-2013)扩展了研究范围和目标,最后阶段(2014-2020)代表了关系治理研究的前沿。 此外,本文还指出了关系治理与形式治理如何关联、何时关联、关系治理的“阴暗面”、心理学视角下的研究等三个研究不足和有待深入研究的领域。本研究首次对全球关系治理研究现状进行了调查,使研究者对关系治理研究领域有了更全面、更深入的认识。研究结果可以更全面、更深入地了解2000 - 2020年全球关系治理研究的研究现状、“热点”课题、研究趋势和前沿,并为今后的研究开辟道路。因此,本研究对企业营销理论的发展和组织间关系管理有一定的贡献。
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引用次数: 3
How to Understand and Succeed in Business Marketing in an Emerging Africa 如何理解并在新兴非洲的商业营销中取得成功
IF 1.4 4区 管理学 Q3 BUSINESS Pub Date : 2021-10-02 DOI: 10.1080/1051712X.2021.1989880
R. Abratt
I was pleased to be able to review this book as new B2B books are rare and this one focused on Africa is particularly welcome. I was interested in seeing how the authors treated B2B marketing in different African countries, as, like Europe, individual countries are different from each other in terms of size, infrastructure, commerce and economic activity. There are some similarities between countries as well. In reading this text, the authors focused on only a few of the larger countries. In addition, some chapters have good African examples and others do not. The theory of B2B marketing is handled very well, and this book can be used outside of the African continent as well. The authors give reasons as why we should read this book: Excellent understanding of contemporary concepts and models of B2B marketing Ability to analyze the organization’s B2B environment Ability to develop relevant competitive and collaborative B2B strategies Excellent understanding and ability to analyze the organization’s positions in, and develop strategies for its networks, supply chains, clusters and business ecosystems New insightful understanding of their positions in business markets and how to strategize to improve their performance, particularly for executives and leaders of public institutions and non-governmental organizations. My general observation is that the authors did a good job as I feel that these objectives have been largely achieved. The book is divided into six main sections with section 1 dealing with the characteristics of the B2B market. This section is divided into two chapters, the first, the B2B market and the second, strategy in the B2B Market. Chapter 1 is a general introduction to B2B marketing, with a brief discussion of the marketing mix in B2B. It uses good examples of companies including African organizations in various African countries. The marketing concept in relation to B2B is also presented. There is an interesting discussion of the parties involved in B2B. The similarities and differences between B2B marketing and B2C are highlighted. The chapter ends of with a short case of Crispy Kreme in South Africa, and then short discussions of Kenya’s tourism sector, the motor industry development program in South Africa, the evolution of the Tanzanian innovation ecosystem and business relationships in an enterprise cluster of informal artisans in Ghana. The reader gets insights from the different countries in Africa from East to West and the South. Overall, this chapter gives the reader a good introduction to B2B marketing in general and the African context in particular.
我很高兴能够回顾这本书,因为B2B新书很少,这本专注于非洲的书特别受欢迎。我很想看看作者是如何看待不同非洲国家的B2B营销的,因为就像欧洲一样,各个国家在规模、基础设施、商业和经济活动方面都不同。国家之间也有一些相似之处。在阅读本文时,作者只关注了几个较大的国家。此外,有些章节有很好的非洲例子,而其他章节则没有。B2B营销的理论处理得很好,这本书也可以在非洲大陆以外的地方使用。作者给出了我们应该阅读这本书的原因:对B2B营销的当代概念和模型有很好的理解有能力分析组织的B2B环境有能力制定相关的竞争和协作B2B战略有很好理解和能力分析组织在其网络中的地位并制定战略,供应链、集群和商业生态系统对其在商业市场中的地位以及如何制定战略以提高其业绩有了新的深刻理解,尤其是对公共机构和非政府组织的高管和领导人而言。我的总体看法是,作者做得很好,因为我觉得这些目标基本上已经实现。本书分为六个主要部分,第一部分介绍B2B市场的特点。本节分为两章,第一章B2B市场,第二章B2B市场战略。第一章是B2B营销的一般介绍,并简要讨论了B2B中的营销组合。它使用了包括非洲各国的非洲组织在内的公司的良好例子。还介绍了与B2B相关的营销概念。有一个关于B2B相关方的有趣讨论。强调了B2B营销和B2C营销之间的异同。本章以Crispy Kreme在南非的一个简短案例结束,然后简要讨论了肯尼亚的旅游业、南非的汽车工业发展计划、坦桑尼亚创新生态系统的演变以及加纳非正规工匠企业集群中的商业关系。读者可以从非洲从东方到西方和南方的不同国家获得见解。总的来说,本章为读者提供了B2B营销的一般介绍,尤其是非洲背景。
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引用次数: 1
Social Media Agencies and Clients: A Resource Integration Approach 社会媒体代理与客户:资源整合方法
IF 1.4 4区 管理学 Q3 BUSINESS Pub Date : 2021-10-02 DOI: 10.1080/1051712X.2021.2012080
A. Lone, A. Mohd‐Any, N. Mohd Salleh
ABSTRACT The purpose of this paper is to empirically investigate the agency-client relationship dynamic between a client firm and social media agency through the theoretical lens of service-dominant logic (S-D logic) of marketing, specifically through the application of a resource integration approach. The study adopted an exploratory qualitative research approach to investigate resource integration practices among client firms and social media agencies. 29 expert interviews were conducted with senior social media personnel from both client firms and social media agencies. Data analysis was conducted using a thematic analysis approach to analyze interview-based data. The findings specify that client firms and social media agencies can use their shared operant resources to engage in resource integration activities specific to social media, which can lead to higher-order resource formation that can drive value co-creation. Social media marketing research has largely been dominated by consumer-centric studies. Lesser focus has been given to exploring how social media has been adopted by firms, and how they use social media as a part of their marketing strategy. To that end, the current study contributes to the area of firm-centric research on social media marketing by empirically exploring the relationship between client firms and their social media agencies via the conceptual lens of S-D logic value co-creation. Specifically, the novelty of the study lies in its examination of the social media-based operant resources which are exchanged and integrated within the agency-client dyad, as well as the examination of the resource integration activities which underlie said resource exchanges.
摘要本文的目的是通过营销的服务主导逻辑(S-D逻辑)的理论视角,特别是通过资源整合方法的应用,实证研究客户公司和社交媒体代理之间的代理-客户关系动态。该研究采用了探索性的定性研究方法,调查客户公司和社交媒体机构之间的资源整合实践。对来自客户公司和社交媒体机构的高级社交媒体人员进行了29次专家访谈。数据分析采用专题分析法来分析基于访谈的数据。研究结果表明,客户公司和社交媒体机构可以利用其共享的运营资源参与社交媒体特有的资源整合活动,这可以导致更高层次的资源形成,从而推动价值共同创造。社交媒体营销研究主要是以消费者为中心的研究。较少关注的是探索社交媒体是如何被公司采用的,以及他们如何将社交媒体作为营销战略的一部分。为此,本研究通过S-D逻辑价值共创的概念视角,实证探索客户企业与其社交媒体机构之间的关系,为以企业为中心的社交媒体营销研究领域做出了贡献。具体而言,该研究的新颖性在于它考察了在代理-客户二元体内交换和整合的基于社交媒体的运营资源,以及考察了作为所述资源交换基础的资源整合活动。
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引用次数: 3
The Role of Salespeople in Value Co-Creation and Its Impact on Sales Performance 销售人员在价值共创中的作用及其对销售业绩的影响
IF 1.4 4区 管理学 Q3 BUSINESS Pub Date : 2021-10-02 DOI: 10.1080/1051712X.2021.2012079
Hayam Alnakhli, Aniefre Eddie Inyang, Omar S. Itani
ABSTRACT Purpose This paper aims to examine salesperson skills, including listening, communication, and adaptive selling, that can enable value co-creation with customers and increase sales performance, while taking into consideration the contingent role of salesperson relationship-enhancing activities. Methodology Survey and objective sales performance data were collected from 201 B2B salespeople in the industrial goods industry. The hypotheses were tested using PLS-SEM. Findings The results show adaptive selling, listening, and communication of salespeople positively impact the behaviors of salespeople to co-create value with customers. The results show that when salespeople co-create value with customers, they will have a positive effect on sales performance. Results show how value co-creation mediates the effects of listening and adaptive selling on sales performance. Research Implications Salespeople need to effectively listen to their customers to provide needed solutions by jointly working with them to co-create value. Similarly, a salesperson’s communication and adaptive selling skills have collective impacts that positively contribute to the value co-creation process. Results supplement previous findings in the literature by showing value co-creation holds a positive effect on sales performance at the micro salesperson level. The results offer additional support to the ongoing dialog on the role of a salesperson as a value co-creator. Practical Implications This study has identified several variables that engender successful co-creation by salespeople in B2B sales contexts. Findings demonstrate that salespeople who can adapt their selling approach, are good listeners, and can effectively communicate with customers can engender the value co-creation process with customers. The findings serve as a base to create professional guidelines about the skills and capabilities salespeople need to successfully execute a value co-creation process. Originality/Value The study adds to the literature on value co-creation by highlighting three factors that can enhance the value co-creation process at the level of salespeople leading to better sales outcomes. This research adds the existing literature on the role of value co-creation in sales by empirically examining the relationship between value co-creation and sales performance at the salesperson level.
摘要目的本文旨在考察销售人员的技能,包括倾听、沟通和适应性销售,这些技能可以与客户共同创造价值,提高销售业绩,同时考虑到销售人员关系增强活动的偶然作用。方法从工业品行业的201名B2B销售人员中收集调查和客观销售业绩数据。使用PLS-SEM对这些假设进行了检验。研究结果表明,销售人员的适应性销售、倾听和沟通对销售人员与客户共同创造价值的行为产生了积极影响。研究结果表明,当销售人员与客户共同创造价值时,他们将对销售业绩产生积极影响。结果表明,价值共同创造如何调节倾听和适应性销售对销售业绩的影响。研究含义销售人员需要有效地倾听客户的意见,通过与他们共同创造价值来提供所需的解决方案。同样,销售人员的沟通和适应性销售技能具有集体影响,对价值共同创造过程有积极贡献。研究结果补充了文献中先前的研究结果,表明价值共创对微观销售人员层面的销售业绩有积极影响。该结果为正在进行的关于销售人员作为价值共同创造者的角色的对话提供了额外的支持。实际意义本研究确定了在B2B销售环境中促成销售人员成功共创的几个变量。研究结果表明,能够调整销售方法、善于倾听、能够与客户有效沟通的销售人员能够与客户共同创造价值。这些发现为制定销售人员成功执行价值共创过程所需的技能和能力的专业指导方针奠定了基础。独创性/价值这项研究通过强调三个因素来增加价值共创的文献,这三个因素可以增强销售人员层面的价值共创过程,从而获得更好的销售结果。本研究通过在销售人员层面实证检验价值共创与销售业绩之间的关系,增加了现有关于价值共创在销售中作用的文献。
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引用次数: 11
Framing Static and Dynamic Time-Periods through the Teleological Lens in the Implementation Process of Enterprise Resource Planning 企业资源规划实施过程中的目的论视角下的静态与动态时段框架
IF 1.4 4区 管理学 Q3 BUSINESS Pub Date : 2021-10-02 DOI: 10.1080/1051712X.2021.2012081
R. Rodríguez, Carmen Otero-Neira, G. Svensson
ABSTRACT Purpose Enterprise Resource Planning (ERP) is a technological tool which improves and eases B to B communication and reinforces business relationships as well as business-to-business (B to B) marketing. Based on a teleological lens in B to B relationships between ERP sellers and ERP buyers, the research objective of this study is to frame static and dynamic time-frames in the ERP implementation process in B to B markets. The aim is to shed light on the consideration of time-periods (i.e. past, present and future) as either tatic or dynamic in the implementation process of complex service solutions, such as ERP, in a B to B marketing setting. Design/methodology/approach This study is conducted with respect to Spanish companies focusing on the first main pre-implementation, first main implementation and first main post-implementation process of ERP software solutions in B to B markets. This study embraces a multi-method design consisting of the four phases. It enables data triangulation through in-depth structured interviews in a follow-up study, so as to validate the results. Findings Reports static and dynamic time-periods through a teleological lens in the implementation process of ERP in B to B market of the Spanish healthcare industry. This study indicates that more than half of the ERP buyers were not entirely satisfied, after finalizing the ERP implementation process. Subsequently, less than half of them received only a software solution and the rest considered they had received merely a somewhat adapted software solution. Furthermore, only one out of ten confirmed that the software solution obtained was a fully adapted solution beyond the ERP buyers’ expectations and truly taking into account their needs. This study also reveals that there are still some ERP implementation processes indicating that the seller does not take into account the needs of the buyer at all. Altogether, the findings indicate that the B to B marketing process is often not satisfactory. It is widely known that the ERP is a standardized tool that requires adaptation of the ERP software solution to the buyer’ in B to B markets. Research limitations/implications The combination of static and dynamic considerations of time with formative, rationalist and transformative teleological lenses outline and distinguish between various strategies for handling the ERP pre-implementation process, the ERP implementation process and the ERP post-implementation process in B to B marketing. We contend that another core research implication in B to B marketing, taking into consideration static and dynamic time-periods through the teleological lens, addresses the need to match the ERP seller perspective with that of the ERP buyer. A mismatch may turn out unsatisfactorily for both the ERP seller and the ERP buyer. It is therefore crucial in the B to B marketing strategy that there be a balance between flexibility and adaptations of the ERP seller to the expectations and experienc
摘要目的企业资源规划(ERP)是一种技术工具,它可以改善和简化企业对企业的沟通,加强企业关系以及企业对企业(B对B)营销。基于企业资源规划卖家和企业资源规划买家之间的企业资源规划关系的目的论视角,本研究的研究目标是在企业资源规划市场实施过程中建立静态和动态的时间框架。其目的是阐明在B到B营销环境中,在复杂服务解决方案(如ERP)的实施过程中,将时间段(即过去、现在和未来)视为静态或动态的。设计/方法论/方法本研究针对西班牙公司进行,重点关注B到B市场ERP软件解决方案的第一个主要实施前、第一个主要执行和第一个主要后实施过程。本研究包含了一个由四个阶段组成的多方法设计。它能够在后续研究中通过深入的结构化访谈实现数据三角测量,从而验证结果。研究结果通过目的论视角报告了西班牙医疗保健行业B到B市场ERP实施过程中的静态和动态时间段。这项研究表明,超过一半的企业资源规划买家在完成企业资源规划实施过程后并不完全满意。随后,他们中只有不到一半的人只收到了一个软件解决方案,其余的人则认为他们只收到了经过某种调整的软件解决方案。此外,只有十分之一的人确认,所获得的软件解决方案是一个完全适应的解决方案,超出了ERP买家的预期,并真正考虑到了他们的需求。这项研究还表明,仍有一些ERP实施过程表明,卖方根本没有考虑到买方的需求。总之,研究结果表明,B到B的营销过程往往并不令人满意。众所周知,ERP是一种标准化工具,需要对ERP软件解决方案进行调整,以适应B到B市场中的买家。研究局限性/影响将时间的静态和动态考虑与形成性、理性主义和变革性目的论相结合,概述并区分了B到B营销中处理ERP实施前过程、ERP实施过程和ERP实施后过程的各种策略。我们认为,B到B营销中的另一个核心研究含义,通过目的论的视角考虑静态和动态时间段,解决了将ERP卖家视角与ERP买家视角相匹配的需要。对于ERP卖家和ERP买家来说,不匹配可能会令人不满意。因此,在B2B营销战略中,至关重要的是,在B2B市场ERP实施过程中,ERP卖家的灵活性和对ERP买家的期望和经验的适应之间要保持平衡。管理含义通过提前可视化与ERP实施相关的成本和风险,为公司应用B对B营销策略提供机会。此外,这项研究还为其他复杂的服务实施过程(如ERP软件解决方案)提供了框架。本研究报告的结果对B到B营销的一个核心管理含义是,需要使用ERP实施中的时间段来区分静态和动态。ERP销售商需要将其B到B营销战略与其ERP实施前和实施后流程的结果相一致。另一个核心管理含义是,对时间的静态和形成性使用最初需要更少的成本。它使ERP卖家能够在短时间内获得利益。然而,在实施过程结束时,ERP卖家可能不得不面对不满意的ERP买家。随后,关系中断的风险很高,因此这种B对B营销策略具有短期导向性,其基础是瞄准许多ERP买家,并减少(ERP卖家)对每个买家的投入。在动态合理使用时间段的情况下,ERP卖家选择了与ERP买家进行B对B营销的策略,该策略可以取得令人满意的结果。然而,初始成本比使用静态时间考虑时要高,因为企业资源规划卖方需要更多的资源、专业知识和技能,才能在考虑到实际需求的情况下,直观地看到实施过程的结束。独创性/价值界定了影响医疗保健行业ERP实施过程中使用的B到B营销策略的静态和动态时间段。 本研究中应用的目的论视角有助于将企业资源规划实施过程视为基于过去(形成性)、基于现在(变革性)或基于未来(理性主义)的营销工具。
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引用次数: 0
Practitioner Note: A Meta-Analysis on Coopetition and Performance Relationship 从业者笔记:合作与绩效关系的元分析
IF 1.4 4区 管理学 Q3 BUSINESS Pub Date : 2021-07-03 DOI: 10.1080/1051712X.2021.1974171
Junping Yang, Mengjie Zhang, Wanning Li
ABSTRACT Purpose: We argue consistent with the knowledge-based theory that variances in the outcome of firms’ coopetition strategy depend on the characteristics of industries. Industry characteristics are one of the reasons for the heterogeneity of existing research. Design/methodology/approach: This article conducts a meta-analysis on the relationship between coopetition and performance. Empirical evidence was collected from 86374 firms nested in 49 independent samples. Meta-regression was used for moderator analysis. Findings: Empirical evidence from 86374 firms nested in 49 independent samples reveals a positive relationship between coopetition and performance. Industry positively moderates the relationship between coopetition and innovation. In contrast, we neither find a significant relationship between the intensity of coopetition and performance nor for industry’s moderation on the coopetition- performance association. Originality/value/contribution: In the field of coopetition, there is a lack of literature that uses meta-analysis to integrate existing empirical studies. The present article provides a more detailed perspective in explaining the heterogeneity prevailing in the coopetition and performance relationship. This paper ends with a series of limitations and avenues for future research.
摘要目的:我们认为,企业合作竞争战略结果的差异取决于行业特征,这与基于知识的理论是一致的。行业特征是现有研究异质性的原因之一。设计/方法/方法:本文对合作竞争与绩效之间的关系进行了荟萃分析。从86374家嵌套在49个独立样本中的公司中收集了经验证据。荟萃回归用于调节因子分析。研究结果:来自86374家公司的经验证据嵌套在49个独立样本中,揭示了合作竞争与绩效之间的正相关关系。产业正向调节合作竞争和创新之间的关系。相反,我们既没有发现合作竞争强度与绩效之间的显著关系,也没有发现行业对合作竞争-绩效关联的调节。原创性/价值/贡献:在合作竞争领域,缺乏使用荟萃分析来整合现有实证研究的文献。本文提供了一个更详细的视角来解释合作竞争和绩效关系中普遍存在的异质性。本文最后提出了一系列的局限性和未来研究的途径。
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引用次数: 0
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Journal of Business-To-Business Marketing
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