SARS-CoV-2, the virus that causes COVID-19, began infecting humans in late 2019 and has since spread to over 57 million people and caused over 1.75 million deaths, as of December 27, 2020. In respo...
{"title":"Airplane Seating Assignment Problem","authors":"J. Pavlik, Ian G. Ludden, S. Jacobson, E. Sewell","doi":"10.1287/SERV.2021.0269","DOIUrl":"https://doi.org/10.1287/SERV.2021.0269","url":null,"abstract":"SARS-CoV-2, the virus that causes COVID-19, began infecting humans in late 2019 and has since spread to over 57 million people and caused over 1.75 million deaths, as of December 27, 2020. In respo...","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74380978","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Niels A. H. Agatz, Soo-Haeng Cho, Hai Wang, S. Benjaafar
{"title":"Call for Papers—Special Issue of Service Science: Innovation in Transportation-Enabled Urban Services","authors":"Niels A. H. Agatz, Soo-Haeng Cho, Hai Wang, S. Benjaafar","doi":"10.1287/SERV.2020.0268","DOIUrl":"https://doi.org/10.1287/SERV.2020.0268","url":null,"abstract":"","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73991600","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Because electric vehicle sharing (EVS) offers the advantages of high flexibility and convenience, it has been receiving increasing attention worldwide as an effective approach to easing traffic con...
{"title":"Integrating Price-Incentive and Trip-Selection Policies to Rebalance Shared Electric Vehicles","authors":"Zihao Jiao, Lun Ran, Xin Liu, Yuli Zhang, R. Qiu","doi":"10.1287/serv.2020.0266","DOIUrl":"https://doi.org/10.1287/serv.2020.0266","url":null,"abstract":"Because electric vehicle sharing (EVS) offers the advantages of high flexibility and convenience, it has been receiving increasing attention worldwide as an effective approach to easing traffic con...","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2020-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84886667","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Saif Benjaafar, Editor-in-Chief of Service Science, thanks the referees who have generously provided expert counsel and guidance on a voluntary basis to the journal. Without them, the journal would not be able to function. The following list acknowledges those who acted as referees for papers considered during this past calendar year.
{"title":"Appreciation to Referees, 2020","authors":"","doi":"10.1287/deca.2020.0422","DOIUrl":"https://doi.org/10.1287/deca.2020.0422","url":null,"abstract":"Saif Benjaafar, Editor-in-Chief of Service Science, thanks the referees who have generously provided expert counsel and guidance on a voluntary basis to the journal. Without them, the journal would not be able to function. The following list acknowledges those who acted as referees for papers considered during this past calendar year.","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83068265","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
We consider a cloud provider that hosts interactive applications, such as mobile apps and online games. Depending on the traffic of users for an application, the provider commits a subset of its resources (hardware capacity) to serve the application. The provider must choose a dynamic pricing mechanism to indirectly select the applications hosted and maximize revenue. We model the provider’s pricing problem as a large-scale stochastic dynamic program. To approach this problem, we propose a tractable approach to enable decomposing the multidimensional stochastic dynamic program into single-dimensional subproblems. We then extend the proposed framework to define an individualized dynamic pricing mechanism for the cloud provider. We present novel upper bounds on the optimal revenue to evaluate the performance of our pricing mechanism. The computational results show that a contract-based model of selling interactive cloud services achieves significantly greater revenue than the prevalent alternative and that our pricing scheme attains near-optimal revenue.
{"title":"Individualized Pricing for a Cloud Provider Hosting Interactive Applications","authors":"Hossein Jahandideh,Julie Ward Drew,Filippo Balestrieri,Kevin McCardle","doi":"10.1287/serv.2020.0264","DOIUrl":"https://doi.org/10.1287/serv.2020.0264","url":null,"abstract":"We consider a cloud provider that hosts interactive applications, such as mobile apps and online games. Depending on the traffic of users for an application, the provider commits a subset of its resources (hardware capacity) to serve the application. The provider must choose a dynamic pricing mechanism to indirectly select the applications hosted and maximize revenue. We model the provider’s pricing problem as a large-scale stochastic dynamic program. To approach this problem, we propose a tractable approach to enable decomposing the multidimensional stochastic dynamic program into single-dimensional subproblems. We then extend the proposed framework to define an individualized dynamic pricing mechanism for the cloud provider. We present novel upper bounds on the optimal revenue to evaluate the performance of our pricing mechanism. The computational results show that a contract-based model of selling interactive cloud services achieves significantly greater revenue than the prevalent alternative and that our pricing scheme attains near-optimal revenue.","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2020-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138517807","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this short paper, we discuss the impact of data analytics in services and delineate future research directions for the field. After illustrating how data analytics are transforming different ser...
{"title":"Frontiers in Service Science: The Management of Data Analytics Services: New Challenges and Future Directions","authors":"Francis de Véricourt, G. Perakis","doi":"10.1287/serv.2020.0262","DOIUrl":"https://doi.org/10.1287/serv.2020.0262","url":null,"abstract":"In this short paper, we discuss the impact of data analytics in services and delineate future research directions for the field. After illustrating how data analytics are transforming different ser...","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2020-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80436417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Frontiers in Service Science","authors":"S. Benjaafar","doi":"10.1287/serv.2020.0263","DOIUrl":"https://doi.org/10.1287/serv.2020.0263","url":null,"abstract":"","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2020-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90241592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
As a consequence of the sharing economy attaining more popularity, there has been a shift toward shared-use mobility services in recent years, especially those that encourage users to share their p...
由于共享经济越来越受欢迎，近年来出现了向共享出行服务的转变，特别是那些鼓励用户分享他们的服务。
{"title":"Frontiers in Service Science: Ride Matching for Peer-to-Peer Ride Sharing: A Review and Future Directions","authors":"Amirmahdi Tafreshian, Neda Masoud, Yafeng Yin","doi":"10.1287/SERV.2020.0258","DOIUrl":"https://doi.org/10.1287/SERV.2020.0258","url":null,"abstract":"As a consequence of the sharing economy attaining more popularity, there has been a shift toward shared-use mobility services in recent years, especially those that encourage users to share their p...","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2020-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91114789","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
We investigate a new form of car-sharing system that can be introduced in the market for autonomous vehicles called fractional ownership or co-ownership. Although dynamic ride sharing provides ad hoc shared mobility services without any long-term commitment, we consider co-ownership programs with which users can still “own” a car with committed usage and ownership. We assume that an autonomous vehicle is shared by a group of users, which is only accessible by the group. We use stable matching to help users find an appropriate group with which to share an autonomous vehicle and present a generalized stable matching model that allows flexible sizes of groups as well as various alternative objectives. We also present a heuristic algorithm to improve computational time owing to the combinatorial properties of the problem.
{"title":"Generalized Stable User Matching for Autonomous Vehicle Co-Ownership Programs","authors":"Anpeng Zhang, J. E. Kang, C. Kwon","doi":"10.1287/serv.2020.0257","DOIUrl":"https://doi.org/10.1287/serv.2020.0257","url":null,"abstract":"We investigate a new form of car-sharing system that can be introduced in the market for autonomous vehicles called fractional ownership or co-ownership. Although dynamic ride sharing provides ad hoc shared mobility services without any long-term commitment, we consider co-ownership programs with which users can still “own” a car with committed usage and ownership. We assume that an autonomous vehicle is shared by a group of users, which is only accessible by the group. We use stable matching to help users find an appropriate group with which to share an autonomous vehicle and present a generalized stable matching model that allows flexible sizes of groups as well as various alternative objectives. We also present a heuristic algorithm to improve computational time owing to the combinatorial properties of the problem.","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2020-09-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80547198","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Call for Papers—Special Issue of Service Science: Reimagining the Science of Service in a Post-Pandemic World","authors":"A. Neely, R. Verma, E. Benjaafar","doi":"10.1287/serv.2020.0259","DOIUrl":"https://doi.org/10.1287/serv.2020.0259","url":null,"abstract":"","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2020-08-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73306045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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