Pub Date : 2023-12-22DOI: 10.1080/15470148.2023.2297722
Kakyom Kim, Giri Jogaratnam
Analyzing a total of 15,718 responses from visitors to the NASCAR Hall of Fame Exhibition, this study assessed the generational effects on exhibition dimensions, expenditure items and evaluation in...
{"title":"Assessment of the relationships among exhibition dimensions, expenditure, and evaluation: A study of five generations","authors":"Kakyom Kim, Giri Jogaratnam","doi":"10.1080/15470148.2023.2297722","DOIUrl":"https://doi.org/10.1080/15470148.2023.2297722","url":null,"abstract":"Analyzing a total of 15,718 responses from visitors to the NASCAR Hall of Fame Exhibition, this study assessed the generational effects on exhibition dimensions, expenditure items and evaluation in...","PeriodicalId":46268,"journal":{"name":"Journal of Convention & Event Tourism","volume":"8 1","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139070068","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-21DOI: 10.1080/15470148.2023.2284748
Giovanna Bertella, Manuel Castriotta
Creative thinking is crucial to address the sustainability challenge of academic conferences. Adopting a creativity lens, we explored the low-carbon initiatives and actions associated with an organ...
{"title":"Thinking and acting creatively for greater sustainability in academic conference tourism","authors":"Giovanna Bertella, Manuel Castriotta","doi":"10.1080/15470148.2023.2284748","DOIUrl":"https://doi.org/10.1080/15470148.2023.2284748","url":null,"abstract":"Creative thinking is crucial to address the sustainability challenge of academic conferences. Adopting a creativity lens, we explored the low-carbon initiatives and actions associated with an organ...","PeriodicalId":46268,"journal":{"name":"Journal of Convention & Event Tourism","volume":"65 4","pages":""},"PeriodicalIF":2.2,"publicationDate":"2023-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138525103","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-07DOI: 10.1080/15470148.2023.2278796
Shuting Yu, Maureen Benson-Rea
AbstractCovid-19 dramatically changed the way businesses operates. The focus of this paper is virtual trade fairs organized by trade fair organizers in China whose service delivery model was transformed to meet the new needs of customers. Using one well-grounded case and several rounds of interview data in three stages, the paper aims to explore the impact Covid-19 has generated on the event services sector and how SERVQUAL could be applied in an emerging virtual setting.Keywords: Covid-19service qualitySERVQUALtrade fairvirtual trade fair Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"Transforming trade fair services in the post-Covid-19 era: A perspective from China","authors":"Shuting Yu, Maureen Benson-Rea","doi":"10.1080/15470148.2023.2278796","DOIUrl":"https://doi.org/10.1080/15470148.2023.2278796","url":null,"abstract":"AbstractCovid-19 dramatically changed the way businesses operates. The focus of this paper is virtual trade fairs organized by trade fair organizers in China whose service delivery model was transformed to meet the new needs of customers. Using one well-grounded case and several rounds of interview data in three stages, the paper aims to explore the impact Covid-19 has generated on the event services sector and how SERVQUAL could be applied in an emerging virtual setting.Keywords: Covid-19service qualitySERVQUALtrade fairvirtual trade fair Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46268,"journal":{"name":"Journal of Convention & Event Tourism","volume":"5 5","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135479834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AbstractThe Professional Convention Management Association’s (PCMA) Convening Leaders (CL) 2023 was held in Columbus, Ohio, January 8–11, 2023. Around 3,300 event professionals attended. The attendees include meeting planners, suppliers, tourism officials, meeting organizers, hotel sales, meeting professionals, hoteliers, faculty, and students. Brian Ross, the President and CEO of the destination marketing organization of Columbus, Ohio (Experience Columbus), ensured that the attendees were splendidly welcomed. The initiatives of PCMA University (PCMAU) and the faculty sessions provided new insights into education and future leaders’ preparedness. Many significant topics of critical importance were covered, and the attendees at the 2023 Convening Leaders conference showed the resurgence of large events after the threshold of COVID-19.Keywords: 2023 PCMA Convening LeadersDEIevent strategieslarge events resurgencesustainability Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"2023 PCMA experience: Producing large events after the threshold of COVID-19","authors":"Godwin-Charles Ogbeide, Smita Singh, Kimberly Severt","doi":"10.1080/15470148.2023.2278786","DOIUrl":"https://doi.org/10.1080/15470148.2023.2278786","url":null,"abstract":"AbstractThe Professional Convention Management Association’s (PCMA) Convening Leaders (CL) 2023 was held in Columbus, Ohio, January 8–11, 2023. Around 3,300 event professionals attended. The attendees include meeting planners, suppliers, tourism officials, meeting organizers, hotel sales, meeting professionals, hoteliers, faculty, and students. Brian Ross, the President and CEO of the destination marketing organization of Columbus, Ohio (Experience Columbus), ensured that the attendees were splendidly welcomed. The initiatives of PCMA University (PCMAU) and the faculty sessions provided new insights into education and future leaders’ preparedness. Many significant topics of critical importance were covered, and the attendees at the 2023 Convening Leaders conference showed the resurgence of large events after the threshold of COVID-19.Keywords: 2023 PCMA Convening LeadersDEIevent strategieslarge events resurgencesustainability Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46268,"journal":{"name":"Journal of Convention & Event Tourism","volume":"43 178","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135540151","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-11DOI: 10.1080/15470148.2023.2255732
Bomi Kang, Jumyong Lee, Sun-Hwa Kim, Bong Keun Jeong
In this study, using a modified Balanced Scorecard (BSC), we examined the effectiveness of Japan’s MICE (meetings, incentives, conventions, and exhibitions) websites against those of other major East Asian destinations. We compared the websites of Japan’s tourism boards and convention centers with 40 competing MICE websites (23 tourism boards and 17 convention centers). The results of this study demonstrated that modified BSC methods are a valid benchmarking tool for destination websites in a niche market such as the Asia-Pacific region. Japan fared the second out of the destinations evaluated on the BSC score. Specifically, Nagoya CVB and Pacifico Yokohama were ranked second for tourism boards and convention centers, respectively. Additionally, qualitative analysis reveals that the clarity of information on Japan’s websites is one of their major advantages over their counterparts in other Asian countries. A discussion of the findings is presented along with recommendations for further improvements.
{"title":"Destination website benchmarking: A comparative analysis of MICE destinations of Japan and five emerging destinations in East Asia","authors":"Bomi Kang, Jumyong Lee, Sun-Hwa Kim, Bong Keun Jeong","doi":"10.1080/15470148.2023.2255732","DOIUrl":"https://doi.org/10.1080/15470148.2023.2255732","url":null,"abstract":"In this study, using a modified Balanced Scorecard (BSC), we examined the effectiveness of Japan’s MICE (meetings, incentives, conventions, and exhibitions) websites against those of other major East Asian destinations. We compared the websites of Japan’s tourism boards and convention centers with 40 competing MICE websites (23 tourism boards and 17 convention centers). The results of this study demonstrated that modified BSC methods are a valid benchmarking tool for destination websites in a niche market such as the Asia-Pacific region. Japan fared the second out of the destinations evaluated on the BSC score. Specifically, Nagoya CVB and Pacifico Yokohama were ranked second for tourism boards and convention centers, respectively. Additionally, qualitative analysis reveals that the clarity of information on Japan’s websites is one of their major advantages over their counterparts in other Asian countries. A discussion of the findings is presented along with recommendations for further improvements.","PeriodicalId":46268,"journal":{"name":"Journal of Convention & Event Tourism","volume":"2015 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135980350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-31DOI: 10.1080/15470148.2023.2252217
Shinyong Jung, Woohyuk Kim, Kristin Malek
{"title":"Special issue: The future of meetings, expositions, events, conventions (MEEC) in the post-COVID era","authors":"Shinyong Jung, Woohyuk Kim, Kristin Malek","doi":"10.1080/15470148.2023.2252217","DOIUrl":"https://doi.org/10.1080/15470148.2023.2252217","url":null,"abstract":"","PeriodicalId":46268,"journal":{"name":"Journal of Convention & Event Tourism","volume":"425 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135890471","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-23DOI: 10.1080/15470148.2023.2238879
Zixi Chan, Huiyue Ye, Junhua Li, Lexi Dan Wei
Abstract The COVID-19 pandemic severely impacts the exhibition industry. It alters the travel behavior of potential exhibition attendees, whose risk perceptions of COVID-19 have become a central issue swaying the “to go or not to go.” Applying Elaboration Likelihood Model, this study investigated the relationship between SNS information quality and source credibility, exhibition attendees’ satisfaction, and behavioral intention. Moreover, the moderating role of the perceived risk of COVID-19 between satisfaction and behavioral intention was examined. Drawing upon 334 respondents from three Asian exhibition destinations (i.e., Mainland China, Macau, S.A.R., and Malaysia), this study found that the risk perception of COVID-19 positively moderates the relationship between satisfaction and behavioral intention. The results of this study provide theoretical and practical implications to the academics and practitioners of the exhibition industry.
{"title":"To go or not to go? Exhibition attendees’ risk perception of COVID-19: Evidence from three Asian regions","authors":"Zixi Chan, Huiyue Ye, Junhua Li, Lexi Dan Wei","doi":"10.1080/15470148.2023.2238879","DOIUrl":"https://doi.org/10.1080/15470148.2023.2238879","url":null,"abstract":"Abstract The COVID-19 pandemic severely impacts the exhibition industry. It alters the travel behavior of potential exhibition attendees, whose risk perceptions of COVID-19 have become a central issue swaying the “to go or not to go.” Applying Elaboration Likelihood Model, this study investigated the relationship between SNS information quality and source credibility, exhibition attendees’ satisfaction, and behavioral intention. Moreover, the moderating role of the perceived risk of COVID-19 between satisfaction and behavioral intention was examined. Drawing upon 334 respondents from three Asian exhibition destinations (i.e., Mainland China, Macau, S.A.R., and Malaysia), this study found that the risk perception of COVID-19 positively moderates the relationship between satisfaction and behavioral intention. The results of this study provide theoretical and practical implications to the academics and practitioners of the exhibition industry.","PeriodicalId":46268,"journal":{"name":"Journal of Convention & Event Tourism","volume":"24 1","pages":"318 - 340"},"PeriodicalIF":2.2,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42903147","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-06DOI: 10.1080/15470148.2023.2231626
S. Mohanty, P. Dash
Abstract This study aims to identify the antecedents of community identity, ensuring social well-being, a feeling of inclusiveness and a sense of belonging ensuring its core of existence. The study has been carried out in the famous Baliyatra which has immense importance from the cultural point of view. The study has taken the views of the participants who has visited post covid with a feeling of belongingness and cultural identify. The research hypotheses were tested with a sample of 379 participants attending the Baliyatra Festival held in Cuttack, Odisha, India. The results indicated that sense of belongingness and feeling of inclusion are crucial predictors of participants’ level. The results are expected to assist festival planners in managing and designing festivals that can appeal to participants who make up a significant percentage of cultural festival market. The study adds to the knowledge of how cultural identity can influence festival participants in Baliyatra, Cuttack, Odisha.
{"title":"The moderating effect of participation on community identity in cultural festivals: A post-pandemic reality check","authors":"S. Mohanty, P. Dash","doi":"10.1080/15470148.2023.2231626","DOIUrl":"https://doi.org/10.1080/15470148.2023.2231626","url":null,"abstract":"Abstract This study aims to identify the antecedents of community identity, ensuring social well-being, a feeling of inclusiveness and a sense of belonging ensuring its core of existence. The study has been carried out in the famous Baliyatra which has immense importance from the cultural point of view. The study has taken the views of the participants who has visited post covid with a feeling of belongingness and cultural identify. The research hypotheses were tested with a sample of 379 participants attending the Baliyatra Festival held in Cuttack, Odisha, India. The results indicated that sense of belongingness and feeling of inclusion are crucial predictors of participants’ level. The results are expected to assist festival planners in managing and designing festivals that can appeal to participants who make up a significant percentage of cultural festival market. The study adds to the knowledge of how cultural identity can influence festival participants in Baliyatra, Cuttack, Odisha.","PeriodicalId":46268,"journal":{"name":"Journal of Convention & Event Tourism","volume":"24 1","pages":"341 - 361"},"PeriodicalIF":2.2,"publicationDate":"2023-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49660384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-26DOI: 10.1080/15470148.2023.2228470
Jame Monren T. Mercado
Abstract This qualitative case study research elucidated the stakeholder’s engagement in events management during the COVID-19 Pandemic, specifically during the Quincentennial Commemoration in the Philippines in the Municipality of Guiuan in Eastern Samar, Philippines. The researcher used the HyFlex Focus Group Discussion (HFGD) (n = 10) and Documentary Analysis to gather the needed information and data for the research. Semi-structured aide-memoire or guide question, tabular matrix, and reconnaissance were utilized. A repertory grid through data-driven development was used to analyze information systematically. Based on the findings, a framework for stakeholders’ engagement in events management and the pandemic situation was developed, concentrating on five aspects: Collaborators, Expedient, Channels, Quandaries, and Erudition. As a practical implication of the research, the five aspects can be a basis for primary and secondary stakeholders in monitoring and evaluating events management approaches during the COVID-19 Pandemic and other related risk entities.
{"title":"Invited si Korona?!: Elucidating the stakeholders’ engagement in events management during the COVID-19 Pandemic – the case of the Quincentennial Commemoration in the Philippines in Guiuan, Eastern Samar","authors":"Jame Monren T. Mercado","doi":"10.1080/15470148.2023.2228470","DOIUrl":"https://doi.org/10.1080/15470148.2023.2228470","url":null,"abstract":"Abstract This qualitative case study research elucidated the stakeholder’s engagement in events management during the COVID-19 Pandemic, specifically during the Quincentennial Commemoration in the Philippines in the Municipality of Guiuan in Eastern Samar, Philippines. The researcher used the HyFlex Focus Group Discussion (HFGD) (n = 10) and Documentary Analysis to gather the needed information and data for the research. Semi-structured aide-memoire or guide question, tabular matrix, and reconnaissance were utilized. A repertory grid through data-driven development was used to analyze information systematically. Based on the findings, a framework for stakeholders’ engagement in events management and the pandemic situation was developed, concentrating on five aspects: Collaborators, Expedient, Channels, Quandaries, and Erudition. As a practical implication of the research, the five aspects can be a basis for primary and secondary stakeholders in monitoring and evaluating events management approaches during the COVID-19 Pandemic and other related risk entities.","PeriodicalId":46268,"journal":{"name":"Journal of Convention & Event Tourism","volume":"24 1","pages":"386 - 410"},"PeriodicalIF":2.2,"publicationDate":"2023-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45958614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-18DOI: 10.1080/15470148.2023.2224595
Savannah Kay Kramer, Bingjie Liu-Lastres, A. Cecil, Erica Shonkwiler
Abstract While the event, tourism, and hospitality industry is constantly evolving, COVID-19 vastly shifted the roles, responsibilities, and jobs for event professionals, which caused event management educators to reevaluate their curriculum and course offerings. This study investigated the potential changes COVID-19 has had on event professionals’ skill sets. A mixed-methods research design was adopted, where data were collected from event professionals via focus groups and a national survey. The results highlighted the importance of general business management skillsets (communication, business writing, negotiation) as well as specific event management skills (digital and technology skills). Through a timely reflection on these changes during the pandemic, this study not only highlights the requirements for contemporary event professionals, but also offers implications for higher education institutions regarding how to effectively embrace the new landscape of event management in post-pandemic times.
{"title":"A post-pandemic reflection of the changing role of contemporary event professionals: Implications for event professionals and higher education","authors":"Savannah Kay Kramer, Bingjie Liu-Lastres, A. Cecil, Erica Shonkwiler","doi":"10.1080/15470148.2023.2224595","DOIUrl":"https://doi.org/10.1080/15470148.2023.2224595","url":null,"abstract":"Abstract While the event, tourism, and hospitality industry is constantly evolving, COVID-19 vastly shifted the roles, responsibilities, and jobs for event professionals, which caused event management educators to reevaluate their curriculum and course offerings. This study investigated the potential changes COVID-19 has had on event professionals’ skill sets. A mixed-methods research design was adopted, where data were collected from event professionals via focus groups and a national survey. The results highlighted the importance of general business management skillsets (communication, business writing, negotiation) as well as specific event management skills (digital and technology skills). Through a timely reflection on these changes during the pandemic, this study not only highlights the requirements for contemporary event professionals, but also offers implications for higher education institutions regarding how to effectively embrace the new landscape of event management in post-pandemic times.","PeriodicalId":46268,"journal":{"name":"Journal of Convention & Event Tourism","volume":"24 1","pages":"411 - 431"},"PeriodicalIF":2.2,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46671495","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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