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Analysis of productivity, efficiency, and their explanatory factors in the fast fashion sector: New evidence from the international environment 快时尚行业的生产率、效率及其解释因素分析:来自国际环境的新证据
IF 3.8 Q1 Social Sciences Pub Date : 2023-02-23 DOI: 10.1080/20932685.2023.2176337
Justo de Jorge Moreno, Francisco Javier Martínez Velázquez
ABSTRACT This paper analyses the performance levels of the leading companies in the fast fashion sector, Inditex, H&M and Gap in the period 2005–2019. Additionally, the isolated analysis of Inditex, as a case study, has been considered, with special emphasis on its internationalization process, in the period 1995–2019. The use of different approaches to obtain efficiency and productivity (DEA, intertemporal and Windows models), have enriched this work. The results obtained indicate a good performance in the resource management of the companies analyzed. In the case of Inditex, a curvilinear U-shaped relationship was found between efficiency and its level of internationalization. In addition, average increases in TFP are observed in the case of Gap and Inditex. However, Inditex shows a trend of continuous improvement in most of the sub-periods considered, reaching an improvement of 18%.
本文分析了2005-2019年快时尚行业领军企业Inditex、H&M和Gap的业绩水平。此外,还考虑了Inditex作为案例研究的孤立分析,特别强调了其1995-2019年期间的国际化进程。使用不同的方法来获得效率和生产力(DEA、跨期模型和Windows模型)丰富了这项工作。结果表明,所分析的企业在资源管理方面表现良好。以Inditex为例,效率与其国际化水平呈曲线u型关系。此外,在Gap和Inditex的情况下,TFP平均增加。然而,Inditex在考虑的大多数子阶段都呈现出持续改善的趋势,改善幅度达到18%。
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引用次数: 0
The effects of product return effort and recreational shopper identity on future purchase intentions 产品退货努力和休闲购物者认同对未来购买意愿的影响
IF 3.8 Q1 Social Sciences Pub Date : 2023-02-23 DOI: 10.1080/20932685.2023.2176338
Hye-Shin Kim, Yanan Yu
ABSTRACT Returning the product is an important part of the consumer decision-making process where the future relationship with the retailer can be negatively compromised. Although returning products influences consumer satisfaction, most studies have studied product returns from economic and logistical perspectives and a smaller number of studies addressing the psychological impact of returning products can be found. This study fills the void in the literature on apparel product returns and offers retailers insight into how negative feelings related to product returns are connected to their future purchase intentions from the retailer. In addition, the influence of the recreational shopper characteristic is studied within the context of product returns. Hypotheses were tested that examine the relationship among variable product return effort, recreational shopper identity, product dissonance, and purchase intentions. Data from 227 female participants recruited from Amazon’s Mechanical Turk (MTurk) were analyzed. Findings support the hypothesized influence of product return effort and recreational shopper identity on product dissonance. However, the relationship between product dissonance and purchase intentions was not confirmed and a more complex relationship among the variables studied with purchase intentions is discussed.
退货是消费者决策过程的一个重要组成部分,在这个过程中,与零售商的未来关系可能会受到负面影响。虽然退货会影响消费者满意度,但大多数研究都是从经济和物流的角度研究产品退货的,并且可以找到少数研究解决退货产品的心理影响。本研究填补了服装产品退货文献的空白,并为零售商提供了与产品退货相关的负面情绪如何与他们未来从零售商处购买意愿相关联的见解。此外,在产品退货的背景下,研究了休闲购物者特征的影响。假设被检验检验变量之间的关系产品返回努力,休闲购物者身份,产品不和谐,和购买意图。研究人员分析了亚马逊土耳其机器人(MTurk)招募的227名女性参与者的数据。研究结果支持产品退货努力和休闲购物者身份对产品不和谐的假设影响。然而,产品不和谐与购买意愿之间的关系尚未得到证实,并讨论了所研究的变量与购买意愿之间更复杂的关系。
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引用次数: 0
Examining the luxury consumers’ showrooming behaviour: The effect of perceived values and product involvement 奢侈品消费者展厅行为研究:感知价值与产品参与的影响
IF 3.8 Q1 Social Sciences Pub Date : 2023-02-05 DOI: 10.1080/20932685.2023.2165130
Sheetal Jain, Amit Shankar
ABSTRACT Since showrooming has been a key trend among luxury consumers, this study tries to understand the major drivers behind luxury consumers’ showrooming behaviour using a moderated mediation framework. Drawing from Stimulus-Organism-Response (S-O-R) Model and Value-Based Adoption Model (VAM), this research aims to bridge this gap in the existing work. Systematic sampling method was employed for data collection from 404 luxury fashion consumers in India. AMOS 27 and Process SPSS Macro were employed to analyse the data. Findings from the analysis revealed that sales-staff assistance, evaluation convenience, deals and discount and online purchase convenience significantly influence showrooming intention. Mediating roles of in-store search value and perceived value of online shopping were confirmed in the relationship between antecedent variables and showrooming intention. Furthermore, the mediating role of in-store search value is moderated by product involvement. This is the earliest work performed to examine the influence of product involvement in consumers’ showrooming behaviour for luxury goods. This paper will assist luxury players to create appropriate marketing programmes to facilitate or counter showrooming.
由于“进展厅”已经成为奢侈品消费者的一个重要趋势,本研究试图使用一个有调节的中介框架来理解奢侈品消费者“进展厅”行为背后的主要驱动因素。本研究借鉴了刺激-有机体-反应(S-O-R)模型和基于价值的采用模型(VAM),旨在弥补现有工作中的这一空白。采用系统抽样法对印度404名奢侈品时尚消费者进行数据收集。采用AMOS 27和Process SPSS Macro对数据进行分析。分析结果显示,销售人员协助、评估便利性、交易和折扣以及在线购买便利性对展厅意愿有显著影响。在前因变量与进店意向的关系中,证实了店内搜索价值和网络购物感知价值的中介作用。此外,店内搜索价值的中介作用被产品介入所调节。这是最早的研究产品参与对消费者奢侈品展示行为影响的研究。本文将帮助奢侈品玩家创建适当的营销计划,以促进或反对展示厅。
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引用次数: 1
Unveiling the latent consumer values from art-infused products: A qualitative approach 从充满艺术气息的产品中揭示潜在的消费者价值:一种定性方法
IF 3.8 Q1 Social Sciences Pub Date : 2023-01-23 DOI: 10.1080/20932685.2022.2155682
Mansi Gupta, R. Joshi
ABSTRACT Product design is often the first point of contact between the consumer and firm through an internet search, advertisements or retail aisles and art is an innovative way to transform it and grab eyeballs. Hence, this study aims to recognize and categorize latent consumer values that interplay the mental map of the consumers while consuming the art-infused products using mean end chain analysis and the Laddering approach. Data collected through n = 39 face-to-face in-depth interviews from individuals with both inclination and aversion towards art, helped us to identify Functional (premium quality), Hedonic (social interaction, knowledge-seeking, and sense of joy and peace), and Symbolic (reflect personality, uniqueness, and seek attention) values. Moreover, it highlights the practical applications that can facilitate marketers to cater to their target consumers’ desired values.
摘要产品设计通常是消费者和公司通过互联网搜索、广告或零售渠道的第一个接触点,而艺术是一种创新的方式来改变它并吸引眼球。因此,本研究旨在使用中端链分析和阶梯法来识别和分类潜在的消费者价值观,这些价值观在消费融入艺术的产品时与消费者的心理地图相互作用。通过n收集的数据 = 39次来自对艺术既有倾向又有厌恶的个人的面对面深入采访,帮助我们确定了功能(优质)、享乐(社交、求知、快乐与和平)和象征(反映个性、独特性和寻求关注)的价值观。此外,它强调了可以促进营销人员满足目标消费者期望价值的实际应用。
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引用次数: 1
Building trust with voice assistants for apparel shopping: The effects of social role and user autonomy 服装购物语音助手建立信任:社会角色和用户自主性的影响
IF 3.8 Q1 Social Sciences Pub Date : 2023-01-02 DOI: 10.1080/20932685.2022.2085603
Jennifer Huh, C. Whang, Hye-young Kim
ABSTRACT Voice shopping creates a novel shopping experience as it is prompted by human-AI interaction. It greatly reduces the time required in consumer decision-making, while it could impair consumers’ autonomy. This study thus investigates how the social role of voice assistants and user autonomy affect consumers’ relationships and buying decisions. Using media equation theory, two experimental studies examined the effects of social role and user autonomy on perceived human-likeness, trust, and purchase intention. Study 1 (86 participants) and Study 2 (112 participants) found that perceived human-likeness and trust serially mediated the relationship between user autonomy and purchase intention. This finding contributes to the media equation research by affirming the effectiveness of implicit anthropomorphism processing and highlights the importance of improving consumers’ confidence via voice channels.
语音购物通过人机交互的方式,创造了一种新颖的购物体验。它大大减少了消费者决策所需的时间,但也可能损害消费者的自主权。因此,本研究探讨了语音助手的社会角色和用户自主性如何影响消费者的关系和购买决策。运用媒介方程理论,两项实验研究考察了社会角色和用户自主性对感知人类相似性、信任和购买意愿的影响。研究1(86名参与者)和研究2(112名参与者)发现,感知人类相似性和信任在用户自主性与购买意愿之间的关系中起到了连续中介作用。这一发现肯定了隐性拟人化处理的有效性,有助于媒体等式研究,并强调了通过语音渠道提高消费者信心的重要性。
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引用次数: 5
The pink bias: Consumption choices of pink-colored products 粉红色偏好:粉红色产品的消费选择
IF 3.8 Q1 Social Sciences Pub Date : 2022-12-29 DOI: 10.1080/20932685.2022.2152072
A. Mileti, Luigi Piper, C. Rizzo, G. Guido, A. Peluso, M. I. Prete, Salvatore Maggio
ABSTRACT The purpose of this paper is to contribute to a better understanding of the role of the heterosexual orientation on men’s product choices in different consumption contexts. The research provides empirical evidence for a bias – here called pink bias – that leads male consumers to avoid consumption of pink-colored products because of a gender-related prejudice. An experimental study investigated the interplay of the consumption context (private/public) and product type (utilitarian/hedonic), and used heterosexual orientation as moderator. The findings confirmed the existence of a pink bias, according to which men tend to avoid consumption of pink-colored products, especially in public circumstances. In male consumers who feel less heterosexual, this effect could be driven by the fear that consuming pink-colored products in public contexts would “expose” their sexual orientation and align them with femininity. Moreover, pink-colored products could find success among heterosexual males only when they are exclusively for private use.
摘要本研究的目的是为了更好地理解异性恋取向在不同消费情境下对男性产品选择的影响。这项研究为一种偏见提供了经验证据,这种偏见在这里被称为粉红色偏见,它导致男性消费者由于与性别有关的偏见而避免消费粉红色的产品。一项实验研究以异性取向为调节因子,考察了消费语境(私人/公共)与产品类型(功利/享乐)的相互作用。研究结果证实了“粉色偏见”的存在,即男性倾向于避免消费粉色产品,尤其是在公共场合。对于那些觉得自己不那么异性恋的男性消费者来说,这种影响可能是由于他们担心在公共场合消费粉红色的产品会“暴露”他们的性取向,并使他们与女性气质联系在一起。此外,粉色产品只有在私人使用时才会在异性恋男性中获得成功。
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引用次数: 1
New fashion marketing & management in a post-pandemic world 后流行病时代的新时尚营销与管理
IF 3.8 Q1 Social Sciences Pub Date : 2022-10-31 DOI: 10.1080/20932685.2022.2138493
Hye-young Kim, Sanga Song
While every sector has been affected by the COVID-19 pandemic in some way, the fashion industry has experienced extreme hardships, including drastic supply chain disruptions and sharp declines in sales and store traffic (Baum et al., 2020; Chakraborty & Biswas, 2020), leading to a 20% decline in the apparel market’s worldwide revenue between 2019 and 2020 (Amed et al., 2021). The pandemic and the subsequent economic crisis continue to take a toll on the fashion industry. In particular, brick-andmortar fashion businesses, whose struggles were greatly exacerbated by the pandemic, have experienced a high level of retail bankruptcies and a surge in store closures (Ettinger & McDowell, 2021). The crisis heightened uncertainties in people’s lives, shifting consumers’ priorities (they are now less inclined to devote their discretionary spending to clothes) and shopping habits (e.g. contactless payment, curbside pickup, and delivery services) (Knutson, 2021; Thomann, 2020). Fashion companies are now questioning their current business practices and putting effort into adapting to market situations and catering to their consumers’ changing values and behaviors (Liu et al., 2021). This has resulted in inevitable changes in business models to respond to the crisis and prepare for the next normal, thus creating new challenges and new opportunities. However, little information is currently available regarding how fashion businesses can secure business continuity and thrive in the post-COVID-19 world (Zhao & Kim, 2021). In this Special Issue (SI), we have aimed to expand the scope of the relevant multidisciplinary literature to understand what business practices and consumer behaviors will look like post-pandemic and how fashion businesses can thrive by adapting their operations and business strategies to minimize threats and take full advantage of opportunities in the post-COVID-19 world. The focal questions that we have attempted to address in this SI are as follows: How can researchers analyze consumer behaviors and industry practices to provide new insights that can enrich the field? How can marketing practitioners build upon their pandemic experiences and plan their strategies for a postpandemic future?
虽然每个行业都在某种程度上受到了新冠肺炎疫情的影响,但时尚行业经历了极端的困难,包括供应链的严重中断以及销售额和店铺流量的急剧下降(Baum et al.,2020;Chakraborty&Biswas,2020),导致2019年至2020年间服装市场的全球收入下降了20%(Amed et al.,2021)。疫情和随后的经济危机继续给时尚行业带来损失。特别是,实体时尚企业的困境因疫情而大大加剧,它们经历了高水平的零售破产和店铺关闭激增(Ettinger&McDowell,2021)。这场危机加剧了人们生活中的不确定性,改变了消费者的优先事项(他们现在不太倾向于将可自由支配的支出用于衣服)和购物习惯(例如非接触式支付、路边取货和送货服务)(Knutson,2021;托曼,2020)。时尚公司现在正在质疑他们目前的商业实践,并努力适应市场形势,迎合消费者不断变化的价值观和行为(Liu et al.,2021)。这导致商业模式不可避免地发生变化,以应对危机并为下一个常态做好准备,从而创造了新的挑战和新的机遇。然而,目前几乎没有关于时尚企业如何确保业务连续性并在新冠肺炎疫情后的世界蓬勃发展的信息(赵和金,2021)。在本期特刊(SI)中,我们旨在扩大相关多学科文献的范围,以了解疫情后的商业实践和消费者行为,以及时尚企业如何通过调整运营和商业战略来最大限度地减少威胁并充分利用新冠肺炎后世界的机遇,从而蓬勃发展。我们在本SI中试图解决的焦点问题如下:研究人员如何分析消费者行为和行业实践,以提供丰富该领域的新见解?营销从业者如何在疫情经验的基础上,为疫情后的未来规划战略?
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引用次数: 2
Dominance versus collaboration models: French and Italian luxury fashion brands in Japan 主导与合作模式:法国和意大利的奢侈时尚品牌在日本
IF 3.8 Q1 Social Sciences Pub Date : 2022-08-15 DOI: 10.1080/20932685.2022.2085596
Y. Isozaki, P. Donzé
ABSTRACT This paper examines the entry strategies of luxury brands in Japan. It uses the global value chain framework and the literature on international business to discuss the entry strategies adopted by European brands on the Japanese market during the last seven decades. Two different business models, the dominance model and collaboration model, which are exemplified by French and Italian companies, respectively, are identified in our analysis. The findings of our analysis suggest Italian luxury fashion brands initially used the collaboration model to enter Japan; however, this approach caused conflict over time, which eventually resulted in the adoption of the dominance model and convergence with the French model. This paper demonstrates that when entering markets with a large psychic distance, Western luxury brands are more likely to face the paradox that the dominance model can only be achieved in a specific set of circumstances through a transitional collaboration with local partners. In our conclusions, we detail the managerial implications for practitioners in the luxury sector.
摘要本文考察了日本奢侈品牌的进入策略。它使用全球价值链框架和国际商业文献来讨论过去70年欧洲品牌在日本市场上采取的进入策略。我们的分析中确定了两种不同的商业模式,即主导模式和合作模式,分别以法国和意大利公司为例。我们的分析结果表明,意大利奢侈时尚品牌最初使用合作模式进入日本;然而,随着时间的推移,这种方法引起了冲突,最终导致了主导模式的采用,并与法国模式趋同。本文表明,当进入心理距离较大的市场时,西方奢侈品牌更有可能面临一个悖论,即只有在特定的情况下,通过与当地合作伙伴的过渡合作,才能实现主导模式。在我们的结论中,我们详细介绍了对奢侈品行业从业者的管理影响。
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引用次数: 1
Fashion Consciousness and Muslim Modest Brand Advocacy: The mediating role of brand love, and loyalty 时尚意识与穆斯林适度品牌倡导:品牌爱与忠诚度的中介作用
IF 3.8 Q1 Social Sciences Pub Date : 2022-08-10 DOI: 10.1080/20932685.2022.2090983
A. Kusumawati, Farida Akbarina, E. Pangestuti, U. Nimran
ABSTRACT This study aims to identify the dimensions of fashion consciousness and investigate the relationship of fashion consciousness to brand love, loyalty and its impact on advocacy on all things muslim modest brand consumers perceive in Indonesia. Data were collected from 315 respondents and analyzed using partial least square (PLS). This study provides information about luxury muslim modest brands, which can be used to reference muslim clothing. This study shows that fashion consciousness has a significant effect on brand love, fashion consciousness significantly affects loyalty, and fashion consciousness has a significant effect on advocacy. In addition, brand love has a significant effect on loyalty. However, consumers who love a brand will not advocate it because sometimes they do not want the fashion. They have the same as others. This aligns with the results of previous research suggesting that brand love has no significant effect on advocacy, and loyalty has a significant effect on advocacy. Fashion has an unusual behavior effect on each consumer. So, it is necessary to conduct research related to consumer behavior because the perception of each fashion model is different.
本研究旨在确定时尚意识的维度,并探讨时尚意识与品牌热爱、忠诚度的关系及其对印尼穆斯林适度品牌消费者感知的所有事物倡导的影响。从315名受访者中收集数据并使用偏最小二乘法(PLS)进行分析。本研究提供了关于穆斯林奢华适度品牌的信息,可以用来参考穆斯林服装。本研究表明,时尚意识对品牌喜爱有显著影响,时尚意识对忠诚度有显著影响,时尚意识对倡导有显著影响。此外,品牌喜爱对忠诚度有显著影响。然而,喜欢一个品牌的消费者不会提倡它,因为有时他们不想要这种时尚。他们和其他人一样。这与之前的研究结果一致,即品牌爱对宣传没有显著影响,而忠诚度对宣传有显著影响。时尚对每个消费者都有不同寻常的行为影响。因此,有必要进行与消费者行为相关的研究,因为每个时装模特的感知是不同的。
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引用次数: 1
Transforming luxury: Global luxury brand executives’ perceptions during COVID 奢侈品转型:新冠疫情期间全球奢侈品牌高管的看法
IF 3.8 Q1 Social Sciences Pub Date : 2022-08-10 DOI: 10.1080/20932685.2022.2097938
David Loranger, Erik Roeraas
ABSTRACT The global luxury goods sector has declined due to the COVID-19 pandemic; however, academic and industry sources have indicated that the industry will experience a rebound. With this comes a re-invention of the business, as the crisis has exacerbated changes in consumer behavior and luxury strategies that were already occurring. The current study utilized data from interviews with executives (n = 11) to establish a deeper understanding of the pandemic’s impact on luxury firms and luxury brand strategies in response to consumers’ changing behavior during COVID-19. The researchers adopted a phenomenological method and were able to gain access to eleven (n = 11) high-level executives at a New York-based Top 10 global luxury conglomerate (based on sales) to discuss current trends in the industry. Major themes of flux and segmentation emerged, along with sub- and micro-themes. The research successfully documented changes in consumer mindset and perceptions of luxury, in addition to hurdles that global luxury brands are facing to attract consumers during the pandemic. Limitations and directions for future research are outlined.
受新冠肺炎疫情影响,全球奢侈品行业出现下滑;然而,学术界和业内人士都表示,该行业将经历反弹。随着危机加剧了已经发生的消费者行为和奢侈品战略的变化,这一行业的重新发明也随之而来。目前的研究利用了对高管的采访数据(n = 11),以更深入地了解疫情对奢侈品公司和奢侈品牌战略的影响,以应对消费者在COVID-19期间不断变化的行为。研究人员采用了现象学方法,并能够访问11位(n = 11)高级管理人员,他们来自总部位于纽约的全球十大奢侈品集团(基于销售额),以讨论当前行业的趋势。出现了变化和分割的主要主题,以及子主题和微观主题。该研究成功地记录了消费者心态和对奢侈品看法的变化,以及全球奢侈品牌在疫情期间吸引消费者所面临的障碍。展望了未来研究的局限性和方向。
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引用次数: 4
期刊
Journal of Global Fashion Marketing
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