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Multi-Dimensional Human Workload Assessment for Supervisory Human–Machine Teams 监督人机团队的多维人力工作量评估
IF 2 Q3 ENGINEERING, INDUSTRIAL Pub Date : 2019-05-22 DOI: 10.1177/1555343419847906
Jamison Heard, J. Adams
Humans commanding and monitoring robots’ actions are used in various high-stress environments, such as the Predator or MQ-9 Reaper remotely piloted unmanned aerial vehicles. The presence of stress and potential costly mistakes in these environments places considerable demands and workload on the human supervisors, which can reduce task performance. Performance may be augmented by implementing an adaptive workload human–machine teaming system that is capable of adjusting based on a human’s workload state. Such a teaming system requires a human workload assessment algorithm capable of estimating workload along multiple dimensions. A multi-dimensional algorithm that estimates workload in a supervisory environment is presented. The algorithm performs well in emulated real-world environments and generalizes across similar workload conditions and populations. This algorithm is a critical component for developing an adaptive human–robot teaming system that can adapt its interactions and intelligently (re-)allocate tasks in dynamic domains.
人类指挥和监控机器人的动作被用于各种高压力环境,例如捕食者或MQ-9收割者遥控无人机。在这些环境中,压力和潜在的代价高昂的错误给人类主管带来了相当大的需求和工作量,这可能会降低任务绩效。可以通过实现自适应工作负载人机协作系统来增强性能,该系统能够根据人员的工作负载状态进行调整。这样的团队系统需要能够沿多个维度估计工作量的人工工作量评估算法。提出了一种在监督环境中估计工作负载的多维算法。该算法在模拟的真实世界环境中表现良好,并在类似的工作负载条件和人群中推广。该算法是开发自适应人机团队系统的关键组成部分,该系统可以调整其交互并在动态域中智能地(重新)分配任务。
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引用次数: 9
Transparency: Transitioning From Human–Machine Systems to Human-Swarm Systems 透明度:从人机系统到人群系统的转变
IF 2 Q3 ENGINEERING, INDUSTRIAL Pub Date : 2019-04-29 DOI: 10.1177/1555343419842776
K. Roundtree, M. Goodrich, J. Adams
Swarm robotic systems are gaining in interest with the prospect of their use for various applications, including monitoring, tracking, infrastructure support, and protection. Prior human-swarm system research investigated transparency for these systems, but assumed perfect communication scenarios. Real-world human-swarm systems will not have perfect communication due to human processing limitations caused by a large number of individual entities, emergent behavior due to varying environments, and bandwidth issues. Factors that affect transparency or are influenced by transparency were identified from various human–machine system domains; however, understanding the relationship between factors can help designers identify what criteria can be implemented to achieve transparency for swarms. Challenges that may arise based on transparency criteria from human–machine systems are examined to identify improvements for spatial swarm systems.
Swarm机器人系统因其在各种应用中的应用前景而越来越受到关注,包括监控、跟踪、基础设施支持和保护。先前的人类群体系统研究调查了这些系统的透明度,但假设了完美的通信场景。由于大量个体实体造成的人类处理限制、不同环境造成的突发行为以及带宽问题,真实世界的人类群体系统将无法实现完美的通信。从各种人机系统领域中确定了影响透明度或受透明度影响的因素;然而,了解因素之间的关系可以帮助设计者确定可以实现哪些标准来实现蜂群的透明度。基于人机系统的透明度标准可能出现的挑战被检查,以确定空间群系统的改进。
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引用次数: 25
What Do We Tell the Drivers? Toward Minimum Driver Training Standards for Partially Automated Cars 我们该怎么告诉司机?面向部分自动驾驶汽车的最低驾驶员培训标准
IF 2 Q3 ENGINEERING, INDUSTRIAL Pub Date : 2019-03-08 DOI: 10.1177/1555343419830901
S. Casner, E. Hutchins
Each year, millions of automobile crashes occur when drivers fail to notice and respond to conflicts with other vehicles, bicyclists, and pedestrians. Today, manufacturers race to deploy automation technologies to help eliminate these mishaps. To date, little effort has been made to educate drivers about how these systems work or how they affect driver behavior. Driver education for automated systems amounts to additional pages in an owner’s manual that is known to be a seldom-used glove box reference. In this article, we review the history of automation deployed in the airline cockpit decades ago. We describe how automation helped avoid many common crash scenarios but at the same time gave rise to new kinds of crashes. It was only following a concerted effort to educate pilots about the automation, about themselves, and about the concept of a human-automation team that we reached the near-zero crash rate we enjoy today. Drawing parallels between the automation systems, the available pilot and driver research, and operational experience in both airplanes and automobiles, we outline knowledge standards for drivers of partially automated cars and argue that the safe operation of these vehicles will be enhanced by drivers’ incorporation of this knowledge in their everyday travels.
每年,当司机没有注意到并对与其他车辆、骑自行车的人和行人的冲突做出反应时,就会发生数百万起车祸。如今,制造商竞相部署自动化技术来帮助消除这些事故。到目前为止,几乎没有人努力教育驾驶员这些系统是如何工作的,或者它们是如何影响驾驶员行为的。自动化系统的驾驶员教育相当于车主手册中的额外页面,而车主手册是一个很少使用的手套箱参考资料。在这篇文章中,我们回顾了几十年前在航空公司驾驶舱部署自动化的历史。我们描述了自动化如何帮助避免许多常见的崩溃场景,但同时又引发了新类型的崩溃。只有在共同努力教育飞行员了解自动化、他们自己以及人类自动化团队的概念之后,我们才达到了今天接近零的坠机率。将自动化系统、可用的飞行员和驾驶员研究以及飞机和汽车的操作经验进行比较,我们概述了部分自动化汽车驾驶员的知识标准,并认为驾驶员在日常旅行中融入这些知识将增强这些车辆的安全操作。
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引用次数: 39
Situation Awareness in Aircraft Ground Handling: The Impact of Auditory and Visual Notification Cues 飞机地面处理中的态势感知:听觉和视觉通知线索的影响
IF 2 Q3 ENGINEERING, INDUSTRIAL Pub Date : 2019-03-05 DOI: 10.1177/1555343419830183
Mario Nadj, A. Maedche
In aircraft ground handling, ramp agents manage the teams on the airport apron who prepare aircraft for the next takeoff. We examined the impact of using auditory and visual notification cues (NC) in an information system for supporting ramp agents, measuring the users’ situation awareness (SA), task performance, and perceived ease of use. Eighty-eight participants took part in a laboratory experiment and performed a realistic dispatching task of a ramp agent. Results showed that auditory cues facilitate superior SA compared with the application of visual cues or their absence. Our findings may serve as a foundation for future work aiming to design more effective notification systems to support SA.
在飞机地面处理方面,停机坪代理管理停机坪上的团队,为飞机下一次起飞做准备。我们研究了在信息系统中使用听觉和视觉通知线索(NC)来支持斜坡代理的影响,测量了用户的情境意识(SA)、任务表现和感知易用性。88名参与者参加了一项实验室实验,并执行了一项现实的斜坡代理调度任务。结果表明,与应用视觉线索或不应用视觉线索相比,听觉线索有助于提高SA。我们的发现可能为未来旨在设计更有效的通知系统以支持SA的工作奠定基础。
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引用次数: 3
Flying Off the Handle: Affective Influences on Decision Making and Action Tendencies in Real-World Aircraft Maintenance Engineering Scenarios 失控飞行:现实世界飞机维修工程场景中对决策和行动趋势的影响
IF 2 Q3 ENGINEERING, INDUSTRIAL Pub Date : 2019-01-08 DOI: 10.1177/1555343418821507
A. Naweed, Kate Kingshott
While not as glamorous as flying, aircraft maintenance is a fundamental of aviation safety, and improper or inadequate maintenance can have far reaching consequences. With this in mind, and considering the paucity of substantive research in aircraft maintenance engineering, this study investigated how affect influenced decision making and action tendency in real-world challenging maintenance engineering scenarios in general aviation (GA). A study was undertaken combining a naturalistic decision making (NDM) technique with the Appraisal Tendency Framework (ATF) to analyze 10 different scenarios collected from aircraft maintenance engineers. A total of 11 contextual factors were elicited from which seven specific emotions emerged: anger, frustration, pride, hope, guilt, fear, and contempt. In most instances, the emotion was found to be incidental, meaning that the feelings at the time of the decision were not normatively relevant for deciding. Anger and contempt created action tendencies for risk taking, while feelings of pride were found to have a protective effect. The findings suggest that affect regulation is an inherent part of the system, such that affect dysregulation may represent a potential contributing factor for negative outcomes arising from action tendencies associated with other complex system influences. Future research directions are given.
虽然不像飞行那么迷人,但飞机维修是航空安全的基础,维修不当或不充分会产生深远的后果。考虑到这一点,并考虑到飞机维修工程实质性研究的缺乏,本研究探讨了在现实世界中具有挑战性的通用航空维修工程场景中,影响如何影响决策和行动倾向。一项研究将自然决策(NDM)技术与评估倾向框架(ATF)相结合,分析了从飞机维修工程师那里收集的10种不同情景。共有11个情境因素从中引出了7种特定的情绪:愤怒、沮丧、骄傲、希望、内疚、恐惧和蔑视。在大多数情况下,情绪被发现是偶然的,这意味着决策时的情绪与决策没有规范的相关性。愤怒和轻蔑会产生冒险的行为倾向,而自豪感则有保护作用。研究结果表明,情感调节是系统固有的一部分,因此,情感失调可能是与其他复杂系统影响相关的行为倾向产生负面结果的潜在促成因素。展望了今后的研究方向。
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引用次数: 11
Cognitive Processes of the Construction Engineer: Planning and Decision Making in Production and Safety 建筑工程师的认知过程:安全生产中的计划与决策
IF 2 Q3 ENGINEERING, INDUSTRIAL Pub Date : 2019-01-04 DOI: 10.1177/1555343418819646
E. Fonseca, F. Lima, F. Duarte
In recent years, in the construction industry, facing the limitations of behavioral approaches, the approach to cognitive aspects has been considered an alternative to improve production and safety. The goal of this article is to understand the cognitive processes of the construction engineer that allow them to anticipate problems in several Levels of Anticipation of the construction process, planning, and decision making in production and safety. To achieve this goal we use, interacting with the ethnographic study, the methodology of activity analysis and, in particular, what is called approach of the course of action. Thus, the cases presented make it possible to understand how the construction engineer, using information available in the Levels of Anticipation of the construction process, manipulates resources—personal (tacit and explicit knowledge, skills, etc.), material (designs), and social (relationship with his team)—when he perceives problems. By understanding their fortes, we can better foment their cognitive process. Thus, the theory is relevant and contributes to describe and explain the processes of human problem solving, decision making, and planning.
近年来,在建筑行业,面对行为方法的局限性,认知方面的方法被认为是提高生产和安全的一种替代方法。本文的目的是了解建筑工程师的认知过程,使他们能够在生产和安全的施工过程、规划和决策的几个层面上预测问题。为了实现这一目标,我们使用了与人种学研究互动的活动分析方法,特别是所谓的行动过程方法。因此,所提供的案例使我们有可能了解建筑工程师在发现问题时,如何利用施工过程预期水平中的可用信息来操纵资源——个人(隐性和显性知识、技能等)、材料(设计)和社会(与团队的关系)。通过了解他们的长处,我们可以更好地激发他们的认知过程。因此,该理论是相关的,有助于描述和解释人类问题解决、决策和规划的过程。
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引用次数: 2
Back to the Future and Forth to the Past 回到未来,回到过去
IF 2 Q3 ENGINEERING, INDUSTRIAL Pub Date : 2018-12-26 DOI: 10.1177/1555343418819832
J. Schraagen
In the movie Back to the Future, Marty McFly accidentally travels back in time to 1955 to find his parents back in high school. Being stuck in the past, Marty needs to go back to the 1980s, in other words, the future. Hence, the movie’s title. If a cognitive engineer could travel back in time to, say, the early 1950s, what would they be able to discover? Today, most researchers would believe not much of interest was going on in the 1950s, as American academic psychology was still heavily dominated by behaviorism.
在电影《回到未来》中,Marty McFly意外地回到了1955年,找到了高中时的父母。被困在过去,马蒂需要回到20世纪80年代,换句话说,回到未来。因此,电影的标题。如果一个认知工程师能够回到20世纪50年代初,他们能发现什么?今天,大多数研究人员认为,在20世纪50年代,人们并没有太多兴趣,因为美国的学术心理学仍然深受行为主义的支配。
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引用次数: 0
Trust Across Culture and Context 跨文化和背景的信任
IF 2 Q3 ENGINEERING, INDUSTRIAL Pub Date : 2018-11-21 DOI: 10.1177/1555343418810936
H. Klein, Mei-Hua Lin, Norma L. Miller, L. Militello, J. Lyons, Jessica G. Finkeldey
Trust assessment can be difficult during cross-cultural social and professional interactions. Structured interviews were used to contrast how young adults from three culturally distinct samples evaluate trustworthiness: Malaysia (Chinese), an Asian group; Panama, a Latin American group; and the United States, a Western group. The role of context in trust judgments (e.g., school, work, social encounters, encounters with strangers, encounters with danger) on the assessment of trustworthiness was examined. Findings affirm the importance of Mayer’s constructs of ability, benevolence, and integrity—but benevolence and integrity appeared more often than expected in the U.S. sample and less often than expected in the Chinese/Malaysian sample. Hofstede’s power distance variable was frequently cited by the Chinese/Malaysian sample and less often by the U.S. sample. H. A. Klein’s cultural lens model includes affect, cited most by the Panamanians; nonverbal communication, cited least by the U.S. and most by the Chinese/Malaysian samples; and dialectical reasoning, cited most by the Chinese/Malaysian sample and hardly at all by the U.S. sample. The results document the important role of context for assessing trust. These results illustrate the risks of assuming that other cultures make judgments such as trust assessments the way that Western cultures do.
在跨文化的社会和专业互动中,信任评估可能是困难的。结构化访谈用于对比来自三个不同文化样本的年轻人如何评估可信度:马来西亚(华人),一个亚洲群体;巴拿马,一个拉丁美洲集团;而美国是一个西方集团。考察了环境在信任判断(如学校、工作、社会遭遇、与陌生人的遭遇、与危险的遭遇)中对可信度评估的作用。研究结果肯定了Mayer的能力、仁慈和正直结构的重要性,但仁慈和正直在美国样本中出现的频率高于预期,而在中国/马来西亚样本中出现的频率低于预期。Hofstede的权力距离变量经常被中国/马来西亚样本引用,而较少被美国样本引用。H. A. Klein的文化透镜模型包括巴拿马人引用最多的情感;非语言沟通,美国人引用最少,中国/马来西亚人引用最多;辩证推理,被中国/马来西亚的样本引用最多,而几乎没有被美国的样本引用。结果证明了环境对评估信任的重要作用。这些结果表明,假设其他文化以西方文化的方式做出信任评估等判断是有风险的。
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引用次数: 10
Acknowledgments 致谢
IF 2 Q3 ENGINEERING, INDUSTRIAL Pub Date : 2018-11-20 DOI: 10.1177/1555343418815101
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引用次数: 0
The Role of Trust and Automation in an Intelligence Analyst Decisional Guidance Paradigm 信任和自动化在情报分析员决策指导范式中的作用
IF 2 Q3 ENGINEERING, INDUSTRIAL Pub Date : 2018-09-06 DOI: 10.1177/1555343418799601
Alexis R. Neigel, Justine P. Caylor, S. Kase, M. Vanni, Jeff Hoye
Trust in automation has been linked to a multitude of performance improvements and implicated in the reduction of human error, stress, and workload. In the present study, trust in automation was examined in an experiment measuring the efficacy of linguistic annotation schemes for decision support and human performance. An automated aid provided decisional guidance to assist in intelligence task performance. Four hundred and fifty-eight participants were randomly assigned to one of three annotation schemes and then subsequently performed three simulated intelligence analysis task. The results indicated that trust played a significant role in intelligence task performance, though a significant trust by annotation scheme interaction did not emerge. Specifically, an increase in trust accompanied an increase in performance across the task types. We conclude with a discussion of trust and automated annotation schemes, which has implications for the intelligence operations community.
对自动化的信任与许多性能改进联系在一起,并与减少人为错误、压力和工作量有关。在本研究中,通过测量语言注释方案对决策支持和人类绩效的有效性的实验来检验对自动化的信任。自动辅助系统提供决策指导,以协助情报任务的执行。458名参与者被随机分配到三种注释方案中的一种,然后执行三个模拟智力分析任务。结果表明,信任对智力任务绩效有显著影响,但未出现标注方案交互的显著信任。具体来说,信任的增加伴随着任务类型的提高。我们最后讨论了信任和自动注释方案,这对情报操作社区有影响。
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引用次数: 7
期刊
Journal of Cognitive Engineering and Decision Making
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