Pub Date : 2020-10-01DOI: 10.1080/10963758.2019.1685892
Edmund Goh, B. King
ABSTRACT Whilst numerous scholars have investigated topical issues in hospitality and tourism higher education, few have examined the macro trends over multiple successive decades. This paper addresses the gap in the context of a major international provider of hospitality and tourism higher education – Australia – by exploring key trends over a 40-year period. The authors focus on four aspects (public University provision, hospitality and tourism programs, Hotel Schools, and Regulatory Bodies) and proceed to examine impacts for future hospitality and tourism education and workforce in Australia.
{"title":"Four Decades (1980-2020) of Hospitality and Tourism Higher Education in Australia: Developments and Future Prospects","authors":"Edmund Goh, B. King","doi":"10.1080/10963758.2019.1685892","DOIUrl":"https://doi.org/10.1080/10963758.2019.1685892","url":null,"abstract":"ABSTRACT Whilst numerous scholars have investigated topical issues in hospitality and tourism higher education, few have examined the macro trends over multiple successive decades. This paper addresses the gap in the context of a major international provider of hospitality and tourism higher education – Australia – by exploring key trends over a 40-year period. The authors focus on four aspects (public University provision, hospitality and tourism programs, Hotel Schools, and Regulatory Bodies) and proceed to examine impacts for future hospitality and tourism education and workforce in Australia.","PeriodicalId":46390,"journal":{"name":"Journal of Hospitality & Tourism Education","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85147953","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-10-01DOI: 10.1080/10963758.2019.1688162
Edmund Goh
Welcome to JHTE’s special issue on “Educating the future hospitality and tourism workforce: Trends, issues, and directions in Australia and New Zealand.” I would like to express special thanks to o...
{"title":"Educating the Future Hospitality and Tourism Workforce: Trends, Issues, and Directions in Australia and New Zealand","authors":"Edmund Goh","doi":"10.1080/10963758.2019.1688162","DOIUrl":"https://doi.org/10.1080/10963758.2019.1688162","url":null,"abstract":"Welcome to JHTE’s special issue on “Educating the future hospitality and tourism workforce: Trends, issues, and directions in Australia and New Zealand.” I would like to express special thanks to o...","PeriodicalId":46390,"journal":{"name":"Journal of Hospitality & Tourism Education","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89105446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-10-01DOI: 10.1080/10963758.2019.1688161
B. Fraser
ABSTRACT Hospitality higher education institutions struggle to ensure students’ learning outcomes are relevant to the requirements of workplaces. Therefore, it is important that these institutions begin to close the gap between the skills that students graduate with, and the skills the industry requires. This paper examines the curriculum and pedagogic requirements that contribute to beneficial graduate outcomes for Australian hotel management students. Specifically, the study seeks to identify the necessary competencies that make hotel management graduates more employable and achieve successful careers in the contemporary Australian hotel industry. Key findings from this study highlight the importance of “soft skills” and the need for hotel managers to possess sound leadership, communication, customer service, people, and financial capabilities. To inform this study, a range of Australian hotel managers are used as research participants and the outcomes appraise, advance and potentially reposition hotel management curriculum in Australia.
{"title":"From Hospitality Classrooms to Successful Careers: A Current Appraisal of Australian International Hotel Requirements","authors":"B. Fraser","doi":"10.1080/10963758.2019.1688161","DOIUrl":"https://doi.org/10.1080/10963758.2019.1688161","url":null,"abstract":"ABSTRACT Hospitality higher education institutions struggle to ensure students’ learning outcomes are relevant to the requirements of workplaces. Therefore, it is important that these institutions begin to close the gap between the skills that students graduate with, and the skills the industry requires. This paper examines the curriculum and pedagogic requirements that contribute to beneficial graduate outcomes for Australian hotel management students. Specifically, the study seeks to identify the necessary competencies that make hotel management graduates more employable and achieve successful careers in the contemporary Australian hotel industry. Key findings from this study highlight the importance of “soft skills” and the need for hotel managers to possess sound leadership, communication, customer service, people, and financial capabilities. To inform this study, a range of Australian hotel managers are used as research participants and the outcomes appraise, advance and potentially reposition hotel management curriculum in Australia.","PeriodicalId":46390,"journal":{"name":"Journal of Hospitality & Tourism Education","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76202256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-10-01DOI: 10.1080/10963758.2019.1687311
Dan Zhu, P. Kim, Jill Poulston
ABSTRACT A review of the extant hospitality literature reveals a paucity of research on student workers’ motivations at work. Cognizant of the importance of international students to New Zealand hospitality organizations, this study, informed by Herzberg’s motivation theory and using the IPA (Importance-Performance Analysis) model, examines international students’ motivational factors in hospitality workplaces and investigates the relationships between their perceptions of motivational factors and their turnover intentions. A survey was conducted with 161 international students in Auckland, New Zealand. In contrast to Herzberg’s theory, the findings reveal that good pay, work-life balance, and a comfortable working environment are the most important motivations for international students to work in hospitality. Besides, and consistent with Herzberg’s theory, results also indicate that hygiene factors appear more effective than motivators in predicting turnover intentions. The discussion provides practitioners with insights into motivating and retaining student workers.
{"title":"An Examination of University Student Workers’ Motivations: A New Zealand Hospitality Industry Case Study","authors":"Dan Zhu, P. Kim, Jill Poulston","doi":"10.1080/10963758.2019.1687311","DOIUrl":"https://doi.org/10.1080/10963758.2019.1687311","url":null,"abstract":"ABSTRACT A review of the extant hospitality literature reveals a paucity of research on student workers’ motivations at work. Cognizant of the importance of international students to New Zealand hospitality organizations, this study, informed by Herzberg’s motivation theory and using the IPA (Importance-Performance Analysis) model, examines international students’ motivational factors in hospitality workplaces and investigates the relationships between their perceptions of motivational factors and their turnover intentions. A survey was conducted with 161 international students in Auckland, New Zealand. In contrast to Herzberg’s theory, the findings reveal that good pay, work-life balance, and a comfortable working environment are the most important motivations for international students to work in hospitality. Besides, and consistent with Herzberg’s theory, results also indicate that hygiene factors appear more effective than motivators in predicting turnover intentions. The discussion provides practitioners with insights into motivating and retaining student workers.","PeriodicalId":46390,"journal":{"name":"Journal of Hospitality & Tourism Education","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88808101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-10-01DOI: 10.1080/10963758.2019.1688160
Lisa Ruhanen, Leonie Bowles
ABSTRACT Education is increasingly recognized as an important tool that can be used to support sustainability action and change. With more than one billion people traveling internationally each year, it is essential we develop effective ways to educate and encourage these travelers to adopt more responsible and sustainable long-term behaviors when traveling. As students studying tourism are the “next generation” of the travel and tourism workforce, they arguably play an integral role in affecting such collective changes in travel behavior. This paper reports on how the Education for Sustainability approach is being applied in an Australian university undergraduate course in an attempt to foster a greater stewardship toward responsible and sustainable tourism. The paper also seeks to empirically understand the assumption that education is key to changing tourist attitudes toward sustainable and responsible travel.
{"title":"Student Perspectives of Responsible Tourism Behaviour: The Role of Tourism Education","authors":"Lisa Ruhanen, Leonie Bowles","doi":"10.1080/10963758.2019.1688160","DOIUrl":"https://doi.org/10.1080/10963758.2019.1688160","url":null,"abstract":"ABSTRACT Education is increasingly recognized as an important tool that can be used to support sustainability action and change. With more than one billion people traveling internationally each year, it is essential we develop effective ways to educate and encourage these travelers to adopt more responsible and sustainable long-term behaviors when traveling. As students studying tourism are the “next generation” of the travel and tourism workforce, they arguably play an integral role in affecting such collective changes in travel behavior. This paper reports on how the Education for Sustainability approach is being applied in an Australian university undergraduate course in an attempt to foster a greater stewardship toward responsible and sustainable tourism. The paper also seeks to empirically understand the assumption that education is key to changing tourist attitudes toward sustainable and responsible travel.","PeriodicalId":46390,"journal":{"name":"Journal of Hospitality & Tourism Education","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2020-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80161761","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-08-27DOI: 10.1080/10963758.2020.1791135
C. Teng, S. Cheng
ABSTRACT Ethical concerns in the hospitality industry have become challenging and critical. This study investigated perceptions of ethical issues in practitioners and students to identify gaps in the perceptions. A self-administered questionnaire and 1,009 surveys were completed for data analysis. The findings of this study indicated that participants generally agreed on ethical issues. Ethical issues under “personal behavior” and “customer equity” must be emphasized repeatedly. Gaps in perceptions of ethical issues between practitioners and students were found. Agreement on ethical items under the “manager leadership” factor was lower in practitioners, whereas ethical items under “personal behavior” and “customer equity” were lower in students. Implications for the academia would be emphasizing ethical issues such as ways to handle bribes or tips and providing timely and correct information to customers. For industrial practitioners, focusing on workload allocation and verbal communication is suggested.
{"title":"Hospitality Ethics: Perspectives from Hotel Practitioners and Intern Students","authors":"C. Teng, S. Cheng","doi":"10.1080/10963758.2020.1791135","DOIUrl":"https://doi.org/10.1080/10963758.2020.1791135","url":null,"abstract":"ABSTRACT Ethical concerns in the hospitality industry have become challenging and critical. This study investigated perceptions of ethical issues in practitioners and students to identify gaps in the perceptions. A self-administered questionnaire and 1,009 surveys were completed for data analysis. The findings of this study indicated that participants generally agreed on ethical issues. Ethical issues under “personal behavior” and “customer equity” must be emphasized repeatedly. Gaps in perceptions of ethical issues between practitioners and students were found. Agreement on ethical items under the “manager leadership” factor was lower in practitioners, whereas ethical items under “personal behavior” and “customer equity” were lower in students. Implications for the academia would be emphasizing ethical issues such as ways to handle bribes or tips and providing timely and correct information to customers. For industrial practitioners, focusing on workload allocation and verbal communication is suggested.","PeriodicalId":46390,"journal":{"name":"Journal of Hospitality & Tourism Education","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2020-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89420593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-08-12DOI: 10.1080/10963758.2020.1791134
Joe Askren, Waynne B. James
ABSTRACT This exploratory study investigates students’ understanding of how they believed hands-on activities prepared them for the hospitality industry. While competitive hospitality businesses around the globe seek out new employees to take on the many leadership challenges, hospitality schools make parallel efforts to prepare their students to take on these responsibilities after graduation. Although traditional classroom techniques have a place in the hospitality classroom, experiential learning methods have emerged as a powerful way of better preparing students for the unique environment they will face when employed. The inseparable employee-to-guest nature of the hospitality industry creates idiomatic scenarios, which can often be stressful for a new employee. The context for this study is the University of South Florida’s College of Hospitality & Tourism Leadership (CHTL). Using qualitative explorative methods, students were interviewed and synthesized themes were identified. The main findings indicate students were enthusiastic when describing their hands-on activities with professionals and shared how the experiential learning curriculum was more engaging then traditional methods. Students provided narratives that claimed the dynamic activities made learned material more memorable and relevant to the real industry. Furthermore, students felt the challenging group work caused them to develop diverse insights for problem solving.
{"title":"Experiential Learning Methods in Culinary Course Can Bridge the Gap: Student Perceptions on How Hands-On Curriculum Prepares Them for Industry","authors":"Joe Askren, Waynne B. James","doi":"10.1080/10963758.2020.1791134","DOIUrl":"https://doi.org/10.1080/10963758.2020.1791134","url":null,"abstract":"ABSTRACT This exploratory study investigates students’ understanding of how they believed hands-on activities prepared them for the hospitality industry. While competitive hospitality businesses around the globe seek out new employees to take on the many leadership challenges, hospitality schools make parallel efforts to prepare their students to take on these responsibilities after graduation. Although traditional classroom techniques have a place in the hospitality classroom, experiential learning methods have emerged as a powerful way of better preparing students for the unique environment they will face when employed. The inseparable employee-to-guest nature of the hospitality industry creates idiomatic scenarios, which can often be stressful for a new employee. The context for this study is the University of South Florida’s College of Hospitality & Tourism Leadership (CHTL). Using qualitative explorative methods, students were interviewed and synthesized themes were identified. The main findings indicate students were enthusiastic when describing their hands-on activities with professionals and shared how the experiential learning curriculum was more engaging then traditional methods. Students provided narratives that claimed the dynamic activities made learned material more memorable and relevant to the real industry. Furthermore, students felt the challenging group work caused them to develop diverse insights for problem solving.","PeriodicalId":46390,"journal":{"name":"Journal of Hospitality & Tourism Education","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2020-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90409518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-07-28DOI: 10.1080/10963758.2020.1791136
Grace K. S. Ho, R. Law
ABSTRACT This article investigates the decision-making factors for pursuit of hospitality and tourism Bachelor’s degrees from a consumer behavior perspective. Based on the 5-stage decision-making process model, the 7Ps of the marketing mix were examined. Qualitative in-depth semi-structured group interviews with Hong Kong students were conducted using NVivo and the Framework Method. The findings show that marketing strategies can act as supporting and facilitating tools in attracting more potential students. Higher education institutions can promote their programs by helping students to visualize their future careers in the hospitality and tourism industry.
{"title":"Marketing Strategies in the Decision-Making Process for Undergraduate Choice in Pursuit of Hospitality and Tourism Higher Education: The Case of Hong Kong","authors":"Grace K. S. Ho, R. Law","doi":"10.1080/10963758.2020.1791136","DOIUrl":"https://doi.org/10.1080/10963758.2020.1791136","url":null,"abstract":"ABSTRACT This article investigates the decision-making factors for pursuit of hospitality and tourism Bachelor’s degrees from a consumer behavior perspective. Based on the 5-stage decision-making process model, the 7Ps of the marketing mix were examined. Qualitative in-depth semi-structured group interviews with Hong Kong students were conducted using NVivo and the Framework Method. The findings show that marketing strategies can act as supporting and facilitating tools in attracting more potential students. Higher education institutions can promote their programs by helping students to visualize their future careers in the hospitality and tourism industry.","PeriodicalId":46390,"journal":{"name":"Journal of Hospitality & Tourism Education","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2020-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89696504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-07-27DOI: 10.1080/10963758.2020.1791140
Edmund Goh, Hyun Jeong Kim
ABSTRACT This paper examines the relationship between emotional intelligence (EI) and academic performance among hospitality Master students. Using data on 60 hospitality Master students from an Australian University, EI scores, measured using the Trait Emotional Intelligence scale are regressed against self-reported grade point average (GPA) scores. The regression is significant, underlining that EI indeed plays an important role in academic performance. The four components of the Trait EI scale, namely Well-being, Self-control, Emotionality, and Sociability were distinguished, and each component was modeled as an independent driver of the GPA score. Of the four components, Emotionality was significant implying that hospitality Master students’ ability to perceive and express emotions and use them to develop and maintain relationships is a critical predictor of GPA.
{"title":"Emotional Intelligence as a Predictor of Academic Performance in Hospitality Higher Education","authors":"Edmund Goh, Hyun Jeong Kim","doi":"10.1080/10963758.2020.1791140","DOIUrl":"https://doi.org/10.1080/10963758.2020.1791140","url":null,"abstract":"ABSTRACT This paper examines the relationship between emotional intelligence (EI) and academic performance among hospitality Master students. Using data on 60 hospitality Master students from an Australian University, EI scores, measured using the Trait Emotional Intelligence scale are regressed against self-reported grade point average (GPA) scores. The regression is significant, underlining that EI indeed plays an important role in academic performance. The four components of the Trait EI scale, namely Well-being, Self-control, Emotionality, and Sociability were distinguished, and each component was modeled as an independent driver of the GPA score. Of the four components, Emotionality was significant implying that hospitality Master students’ ability to perceive and express emotions and use them to develop and maintain relationships is a critical predictor of GPA.","PeriodicalId":46390,"journal":{"name":"Journal of Hospitality & Tourism Education","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2020-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78945692","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-07-20DOI: 10.1080/10963758.2020.1791138
Annamarie D. Sisson, J. Kwon
ABSTRACT This exploratory study evaluates meeting planners’ self-efficacy and self-reported behaviors concerning continuing education through online learning, specifically massive open online courses (MOOC’s). It explores self-efficacy and self-reported behaviors toward e-learning in relation to preferred educational options for continuing education. It also identifies significant differences in meeting planners’ self-efficacy and self-reported behaviors about online education based upon they consider their current job to be a means in achieving their ultimate career goals. The researchers surveyed meeting planners globally through an online survey. In general, meeting planners preferred synchronous instructor-led courses but indicated a high level of motivation toward e-learning. Those who considered their job as one that can help them achieve their career goals indicated positive self-efficacy toward continuing education.
{"title":"Effectiveness of E-Learning as Seen by Meeting Planners","authors":"Annamarie D. Sisson, J. Kwon","doi":"10.1080/10963758.2020.1791138","DOIUrl":"https://doi.org/10.1080/10963758.2020.1791138","url":null,"abstract":"ABSTRACT This exploratory study evaluates meeting planners’ self-efficacy and self-reported behaviors concerning continuing education through online learning, specifically massive open online courses (MOOC’s). It explores self-efficacy and self-reported behaviors toward e-learning in relation to preferred educational options for continuing education. It also identifies significant differences in meeting planners’ self-efficacy and self-reported behaviors about online education based upon they consider their current job to be a means in achieving their ultimate career goals. The researchers surveyed meeting planners globally through an online survey. In general, meeting planners preferred synchronous instructor-led courses but indicated a high level of motivation toward e-learning. Those who considered their job as one that can help them achieve their career goals indicated positive self-efficacy toward continuing education.","PeriodicalId":46390,"journal":{"name":"Journal of Hospitality & Tourism Education","volume":null,"pages":null},"PeriodicalIF":2.9,"publicationDate":"2020-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79749733","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：