Pub Date : 2022-09-30DOI: 10.1108/jfm-04-2022-0035
I. M. Budaiwi, M. Mohammed, Hammad Ali Harbi
Purpose Indoor environmental quality (IEQ) in buildings has an impact on people’s health, productivity and comfort. Maintaining the highest possible IEQ level in complex buildings, such as health care, is difficult due to economic and organizational constraints. This study aims to categorize the vicinities in a typical health-care facility in terms of importance and criticality in relation to the various IEQ factors, as well as to develop an IEQ assessment procedure. Design/methodology/approach A comprehensive literature review, established standards and structured interviews with industrial hygiene professionals in health-care settings were used in this study. To test the applicability of the developed IEQ assessment procedure, a pilot study was conducted in an existing health-care facility. Findings This study categorized health-care facilities into various vicinities and discovered three respondents group had varying IEQ perceptions (facility managers, environmental health specialists and nurses). According to the findings, indoor air quality is the most important and dominant factor influencing overall IEQ in health-care facilities. The trial application of the framework shows that much work is needed to improve the level of response and readiness of facility management and occupants to allow for the effective use of the developed procedure. Originality/value Previous research did not include a detailed categorization of vicinities in health-care buildings based on IEQ requirements. The findings of this study will help to close this knowledge gap and guide facility managers and operators in recognizing the relative importance of different IEQ factors, maintaining functional requirements and identifying priorities when developing maintenance and operational procedures and allocating resources.
{"title":"Indoor environmental quality-based space categorization framework: the case of health-care facilities","authors":"I. M. Budaiwi, M. Mohammed, Hammad Ali Harbi","doi":"10.1108/jfm-04-2022-0035","DOIUrl":"https://doi.org/10.1108/jfm-04-2022-0035","url":null,"abstract":"\u0000Purpose\u0000Indoor environmental quality (IEQ) in buildings has an impact on people’s health, productivity and comfort. Maintaining the highest possible IEQ level in complex buildings, such as health care, is difficult due to economic and organizational constraints. This study aims to categorize the vicinities in a typical health-care facility in terms of importance and criticality in relation to the various IEQ factors, as well as to develop an IEQ assessment procedure.\u0000\u0000\u0000Design/methodology/approach\u0000A comprehensive literature review, established standards and structured interviews with industrial hygiene professionals in health-care settings were used in this study. To test the applicability of the developed IEQ assessment procedure, a pilot study was conducted in an existing health-care facility.\u0000\u0000\u0000Findings\u0000This study categorized health-care facilities into various vicinities and discovered three respondents group had varying IEQ perceptions (facility managers, environmental health specialists and nurses). According to the findings, indoor air quality is the most important and dominant factor influencing overall IEQ in health-care facilities. The trial application of the framework shows that much work is needed to improve the level of response and readiness of facility management and occupants to allow for the effective use of the developed procedure.\u0000\u0000\u0000Originality/value\u0000Previous research did not include a detailed categorization of vicinities in health-care buildings based on IEQ requirements. The findings of this study will help to close this knowledge gap and guide facility managers and operators in recognizing the relative importance of different IEQ factors, maintaining functional requirements and identifying priorities when developing maintenance and operational procedures and allocating resources.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43697071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-23DOI: 10.1108/jfm-10-2021-0125
Noor Aini Mistar, R. Sulaiman, Nazli Bin Che Din
Purpose This paper aims to investigate the diners’ preference and perception on six acoustic classifications in eatery places during their casual dining. These classifications’ relationship with diners’ experience and significant impacts on diners’ preferences and perceptions during casual dining will be analyzed. Design/methodology/approach The data was collected quantitatively with randomly distributed self-administrated questionnaires during the restaurants' operating hours; 449 respondents who dined in at two casual dining restaurants in Melaka city area participated. Findings Analysis of Variance (ANOVA) tests revealed that the majority of the diners were not adversely affected by the noise level, and they did not have difficulties with their conversations. The results also indicated that the respondents felt that the noise did not stop them from returning to the restaurants. This study's findings may lay the groundwork for future studies to provide the acoustic comfort classification in eatery places, which can also be integrated and synthesized to be used as a reference for acoustic design and practice. Research limitations/implications The number of participants used simple random sampling method. Therefore, the sample cannot be typical for the target population, and there is a limited possibility of generalizing the present findings. The data collection was only gathered from two eatery places with similar typologies at the similar demographic background of customers because it was collected at Melaka city. Thus, the impacts of customers may differ at other typologies and locate in different regions, and the physical environment and the quality offered are also different in other places. The measured determinant factors only focus on the diners’ characteristics; thus, future research should be done to investigate other determinant factors impacting the preference and perceived acoustical comfort in eatery places. Practical implications The findings in this study would provide a basis reference to assess and evaluate the acoustic classification in eatery places that suits the customers’ perceived satisfaction. Social implications This study identified that demographic characteristic, gender and age are not the prominent determinant factors influencing the diners’ preference and perceived acoustical comfort in eatery places. Moreover, the days and dining hours were also found to be the determinants that will influence the preferences. Originality/value This paper has developed determining factors on acoustics classification that can be applied upon designing eatery places as well as a fundamental approach in developing rating for acoustics comfort index as reference for the diners to choose where to dine based on their preference and activities.
{"title":"Subjective assessment on the preferences and perceptions of acoustic classification in eatery places","authors":"Noor Aini Mistar, R. Sulaiman, Nazli Bin Che Din","doi":"10.1108/jfm-10-2021-0125","DOIUrl":"https://doi.org/10.1108/jfm-10-2021-0125","url":null,"abstract":"\u0000Purpose\u0000This paper aims to investigate the diners’ preference and perception on six acoustic classifications in eatery places during their casual dining. These classifications’ relationship with diners’ experience and significant impacts on diners’ preferences and perceptions during casual dining will be analyzed.\u0000\u0000\u0000Design/methodology/approach\u0000The data was collected quantitatively with randomly distributed self-administrated questionnaires during the restaurants' operating hours; 449 respondents who dined in at two casual dining restaurants in Melaka city area participated.\u0000\u0000\u0000Findings\u0000Analysis of Variance (ANOVA) tests revealed that the majority of the diners were not adversely affected by the noise level, and they did not have difficulties with their conversations. The results also indicated that the respondents felt that the noise did not stop them from returning to the restaurants. This study's findings may lay the groundwork for future studies to provide the acoustic comfort classification in eatery places, which can also be integrated and synthesized to be used as a reference for acoustic design and practice.\u0000\u0000\u0000Research limitations/implications\u0000The number of participants used simple random sampling method. Therefore, the sample cannot be typical for the target population, and there is a limited possibility of generalizing the present findings. The data collection was only gathered from two eatery places with similar typologies at the similar demographic background of customers because it was collected at Melaka city. Thus, the impacts of customers may differ at other typologies and locate in different regions, and the physical environment and the quality offered are also different in other places. The measured determinant factors only focus on the diners’ characteristics; thus, future research should be done to investigate other determinant factors impacting the preference and perceived acoustical comfort in eatery places.\u0000\u0000\u0000Practical implications\u0000The findings in this study would provide a basis reference to assess and evaluate the acoustic classification in eatery places that suits the customers’ perceived satisfaction.\u0000\u0000\u0000Social implications\u0000This study identified that demographic characteristic, gender and age are not the prominent determinant factors influencing the diners’ preference and perceived acoustical comfort in eatery places. Moreover, the days and dining hours were also found to be the determinants that will influence the preferences.\u0000\u0000\u0000Originality/value\u0000This paper has developed determining factors on acoustics classification that can be applied upon designing eatery places as well as a fundamental approach in developing rating for acoustics comfort index as reference for the diners to choose where to dine based on their preference and activities.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45897776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-31DOI: 10.1108/jfm-04-2022-0037
D. Aghimien, M. Ikuabe, Lerato Aghimien, C. Aigbavboa, Ntebo Ngcobo, J. Yankah
Purpose The importance of robotics and automation (R&A) in delivering a safe built environment cannot be overemphasised. This is because R&A systems can execute a hazardous job function that the construction workforce may not execute. Based on this knowledge, this study aims to present the result of an assessment of the impediments to the deployment of R&A for a safe and healthy construction environment. Design/methodology/approach This study adopted a post-positivist philosophical stance, using a quantitative research approach and a questionnaire administered to construction professionals in South Africa. The data gathered were analysed using frequency, percentage, mean item score, Kruskal–Wallis H-test, exploratory factor analysis and partial least square structural equation modelling (SEM). Findings This study revealed that the impediments to the deployment of R&A could be grouped into: industry, technology, human and cost-related factors. However, SEM assessment showed that only the industry, human and cost-related factors would significantly impact attaining specific health and safety-related outcomes. Practical implications The findings offer valuable benefits to construction organisations as the careful understanding of the identified impeding factors can help lead to better deployment of R&A and the attainment of its inherent safety benefits. Originality/value This study attempts to fill the gap in the shortage of literature exploring the deployment of R&A for a safe construction environment, particularly in developing countries like South Africa, where such studies are non-existent. This paper, therefore, offers a theoretical backdrop for future works on R&A deployment, particularly in developing countries where such a study has not been explored.
{"title":"PLS-SEM assessment of the impediments of robotics and automation deployment for effective construction health and safety","authors":"D. Aghimien, M. Ikuabe, Lerato Aghimien, C. Aigbavboa, Ntebo Ngcobo, J. Yankah","doi":"10.1108/jfm-04-2022-0037","DOIUrl":"https://doi.org/10.1108/jfm-04-2022-0037","url":null,"abstract":"\u0000Purpose\u0000The importance of robotics and automation (R&A) in delivering a safe built environment cannot be overemphasised. This is because R&A systems can execute a hazardous job function that the construction workforce may not execute. Based on this knowledge, this study aims to present the result of an assessment of the impediments to the deployment of R&A for a safe and healthy construction environment.\u0000\u0000\u0000Design/methodology/approach\u0000This study adopted a post-positivist philosophical stance, using a quantitative research approach and a questionnaire administered to construction professionals in South Africa. The data gathered were analysed using frequency, percentage, mean item score, Kruskal–Wallis H-test, exploratory factor analysis and partial least square structural equation modelling (SEM).\u0000\u0000\u0000Findings\u0000This study revealed that the impediments to the deployment of R&A could be grouped into: industry, technology, human and cost-related factors. However, SEM assessment showed that only the industry, human and cost-related factors would significantly impact attaining specific health and safety-related outcomes.\u0000\u0000\u0000Practical implications\u0000The findings offer valuable benefits to construction organisations as the careful understanding of the identified impeding factors can help lead to better deployment of R&A and the attainment of its inherent safety benefits.\u0000\u0000\u0000Originality/value\u0000This study attempts to fill the gap in the shortage of literature exploring the deployment of R&A for a safe construction environment, particularly in developing countries like South Africa, where such studies are non-existent. This paper, therefore, offers a theoretical backdrop for future works on R&A deployment, particularly in developing countries where such a study has not been explored.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45794336","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-30DOI: 10.1108/jfm-05-2022-0052
Petteri Annunen, Juho Tella, Sini Pekki, H. Haapasalo
Purpose This study describes how maintenance capability should be created during the design and construction phases of construction projects. Purpose of the abstract to define the elements for creating the maintenance capability and the process to be used in construction life cycle projects for buildings. Design/methodology/approach An inductive and qualitative research method was used to construct the proposed process based on the literature and 18 interviews in two large construction companies. Findings The results indicate that the maintenance phase is usually overlooked during the design and construction phases, and capabilities are not systematically built. In particular, processes are lacking in data management, causing severe problems in maintenance. Originality/value This study presents a process including key requirements and activities for creating maintenance capability in conjunction with the design and construction phases, which is novel to the literature. The validated process can be adapted based on the needs of the construction company.
{"title":"Maintenance capability creation for buildings – concurrent process with design and construction","authors":"Petteri Annunen, Juho Tella, Sini Pekki, H. Haapasalo","doi":"10.1108/jfm-05-2022-0052","DOIUrl":"https://doi.org/10.1108/jfm-05-2022-0052","url":null,"abstract":"\u0000Purpose\u0000This study describes how maintenance capability should be created during the design and construction phases of construction projects. Purpose of the abstract to define the elements for creating the maintenance capability and the process to be used in construction life cycle projects for buildings.\u0000\u0000\u0000Design/methodology/approach\u0000An inductive and qualitative research method was used to construct the proposed process based on the literature and 18 interviews in two large construction companies.\u0000\u0000\u0000Findings\u0000The results indicate that the maintenance phase is usually overlooked during the design and construction phases, and capabilities are not systematically built. In particular, processes are lacking in data management, causing severe problems in maintenance.\u0000\u0000\u0000Originality/value\u0000This study presents a process including key requirements and activities for creating maintenance capability in conjunction with the design and construction phases, which is novel to the literature. The validated process can be adapted based on the needs of the construction company.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45003508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-26DOI: 10.1108/jfm-10-2021-0121
N. Mustaffa, S. A. Kudus, M. Aziz
Purpose There is a growing awareness of the dangers of climate change and global warming due to increasing energy consumption and associated greenhouse gas emissions. Campus universities are critical for implementing low-carbon development efficiently, given the large population and socio-economic activities concentrated on campus. This paper aims to explore the existing campus management initiatives and recommends holistic driving elements towards successful low-carbon campus development. Design/methodology/approach This study’s triangulation of information was supplemented by contributions from 116 respondents on the UiTM Shah Alam campus and eight professional interviews with stakeholders involved in low-carbon campus projects. Findings The study reported that low-carbon strategies had been implemented on the UiTM Shah Alam campus, with most existing programmes and activities focusing on low-hanging fruit initiatives. Moreover, the findings indicate that financial, cultural, behavioural, organisational and physical constraints are critical challenges to effectively implementing low-carbon approaches. The proposed techniques suggest that generating green funding, defining clear targets, developing standard procedures for carbon assessment and monitoring, also boosting education and outreach programmes lead to the improvement of low-carbon campus efforts. Practical implications The outcomes of this paper offer perspective to campus administration and community into an evaluation of current approaches and strategies for merging low-carbon systems. The effectiveness of low-carbon implementation was ensured by addressing issues concerning low-carbon uptake and fostering low-carbon improvement. Originality/value Besides providing a better understanding of techniques to implementing low-carbon development in Malaysia, the critical hurdles and driving factors, the output from this study adds to the existing knowledge available concerning the campus community’s existing comprehension.
目的由于能源消耗和相关温室气体排放的增加，人们越来越意识到气候变化和全球变暖的危险。鉴于大量人口和社会经济活动集中在校园内，校园大学对于有效实施低碳发展至关重要。本文旨在探索现有的校园管理举措，并为低碳校园的成功发展提出整体驱动因素。设计/方法/方法这项研究的信息三角测量得到了来自UiTM Shah Alam校区116名受访者的贡献以及对参与低碳校园项目的利益相关者的八次专业采访的补充。调查结果该研究报告称，UiTM Shah Alam校区实施了低碳战略，大多数现有计划和活动都集中在唾手可得的成果举措上。此外，研究结果表明，财务、文化、行为、组织和物质方面的限制是有效实施低碳方法的关键挑战。拟议的技术表明，产生绿色资金、确定明确的目标、制定碳评估和监测的标准程序，以及加强教育和外联计划，都有助于改善低碳校园的努力。实践意义本文的结果为校园管理和社区评估当前融合低碳系统的方法和策略提供了视角。通过解决低碳吸收问题和促进低碳改善，确保了低碳实施的有效性。原创性/价值除了更好地了解马来西亚实施低碳发展的技术、关键障碍和驱动因素外，本研究的成果还增加了有关校园社区现有理解的现有知识。
{"title":"Key drivers, challenges and strategies towards successful low-carbon campus: the case of UiTM Shah Alam campus","authors":"N. Mustaffa, S. A. Kudus, M. Aziz","doi":"10.1108/jfm-10-2021-0121","DOIUrl":"https://doi.org/10.1108/jfm-10-2021-0121","url":null,"abstract":"\u0000Purpose\u0000There is a growing awareness of the dangers of climate change and global warming due to increasing energy consumption and associated greenhouse gas emissions. Campus universities are critical for implementing low-carbon development efficiently, given the large population and socio-economic activities concentrated on campus. This paper aims to explore the existing campus management initiatives and recommends holistic driving elements towards successful low-carbon campus development.\u0000\u0000\u0000Design/methodology/approach\u0000This study’s triangulation of information was supplemented by contributions from 116 respondents on the UiTM Shah Alam campus and eight professional interviews with stakeholders involved in low-carbon campus projects.\u0000\u0000\u0000Findings\u0000The study reported that low-carbon strategies had been implemented on the UiTM Shah Alam campus, with most existing programmes and activities focusing on low-hanging fruit initiatives. Moreover, the findings indicate that financial, cultural, behavioural, organisational and physical constraints are critical challenges to effectively implementing low-carbon approaches. The proposed techniques suggest that generating green funding, defining clear targets, developing standard procedures for carbon assessment and monitoring, also boosting education and outreach programmes lead to the improvement of low-carbon campus efforts.\u0000\u0000\u0000Practical implications\u0000The outcomes of this paper offer perspective to campus administration and community into an evaluation of current approaches and strategies for merging low-carbon systems. The effectiveness of low-carbon implementation was ensured by addressing issues concerning low-carbon uptake and fostering low-carbon improvement.\u0000\u0000\u0000Originality/value\u0000Besides providing a better understanding of techniques to implementing low-carbon development in Malaysia, the critical hurdles and driving factors, the output from this study adds to the existing knowledge available concerning the campus community’s existing comprehension.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42595071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-25DOI: 10.1108/jfm-03-2022-0023
Muhammad Waseem, Shabab Iqbal, K. Khan
Purpose The purpose of this study is to determine how project governance influences project success. According to the authors, such an effect is mediated by organizational support and project team cohesion. The direct and indirect effects of organizational support and project team cohesion provided helpful information. The authors’ objective is to contribute to the project management knowledge of how project team cohesion plays a significant role in project success. Design/methodology/approach Data were collected from 350 employees working in Pakistan’s oil and gas industry. Four prime oil and gas exploration companies were selected as samples based on their contribution to the revenue. SPSS v23 and AMOS v23 were used for constructing structural equation modeling and path analysis to examine the direct and indirect effects. Findings The results revealed that project governance is positively related to project success. Furthermore, organizational support and project team cohesion mediated the relationship between project governance and project success. Originality/value Team cohesion has been primarily a topic of interest in sports psychology literature, education and medical sciences. There is an expressed need to investigate team cohesion issues in the broad domain of organizational development, specifically the project management literature. This study contributed by discussing team cohesion in the project context. Second, project governance was investigated using the conservation of resources theory. The lens of intellectual capital was applied to examine intangible resources of project governance like rules, regulations and directives for project success.
{"title":"Impact of project governance on project success, with mediating role of organizational support and project team cohesion","authors":"Muhammad Waseem, Shabab Iqbal, K. Khan","doi":"10.1108/jfm-03-2022-0023","DOIUrl":"https://doi.org/10.1108/jfm-03-2022-0023","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to determine how project governance influences project success. According to the authors, such an effect is mediated by organizational support and project team cohesion. The direct and indirect effects of organizational support and project team cohesion provided helpful information. The authors’ objective is to contribute to the project management knowledge of how project team cohesion plays a significant role in project success.\u0000\u0000\u0000Design/methodology/approach\u0000Data were collected from 350 employees working in Pakistan’s oil and gas industry. Four prime oil and gas exploration companies were selected as samples based on their contribution to the revenue. SPSS v23 and AMOS v23 were used for constructing structural equation modeling and path analysis to examine the direct and indirect effects.\u0000\u0000\u0000Findings\u0000The results revealed that project governance is positively related to project success. Furthermore, organizational support and project team cohesion mediated the relationship between project governance and project success.\u0000\u0000\u0000Originality/value\u0000Team cohesion has been primarily a topic of interest in sports psychology literature, education and medical sciences. There is an expressed need to investigate team cohesion issues in the broad domain of organizational development, specifically the project management literature. This study contributed by discussing team cohesion in the project context. Second, project governance was investigated using the conservation of resources theory. The lens of intellectual capital was applied to examine intangible resources of project governance like rules, regulations and directives for project success.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-08-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45581300","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-18DOI: 10.1108/jfm-03-2022-0024
S. Akinbogun, Olayemisi Funmi Kayode, T. Oyedokun
Purpose The purpose of this study is to examine the impact of a soft facility practice in the organized retail sector. In specifics, it draws context from a security practice and assesses its effect on customers’ satisfaction and patronage in retail properties. Design/methodology/approach The research method is quantitative. The study used a survey research design with the use of a structured questionnaire for data collection. The data were collected from the head of households who purchase items in the retail shops. It applied a logistic regression model to estimate customers’ satisfaction and the effect of the current security practice on patronage. Findings Contrary to expectation, descriptive analysis of data shows that respondents were satisfied with the security procedure with weighted means scores (3.62, 3.74, 3.78 and 3.66) above average for bag check at exits, reconciliation of receipts with purchase, the attitude of security personnel during exit checks and time taken during exit checks. With specific reference to bag checks at the exit, logit shows that 32% were neutral while 8% were dissatisfied with the security practice. Among the dissatisfied, logit shows an odds ratio of 0.059, which implies that they are likely to verbally express their dissatisfaction with the shop. On the other hand, the chances that they would not do this are more likely with an odds ratio of 162818201.343. Further, continuous patronage (Loyalty) is strongly less likely with an odds ratio of 1.250E-22. This was corroborated by a similar odd ratio of 4.068E-11 estimated for those that would take the exit option due to the bag’s check. Research limitations/implications The limitation of this study is that samples were randomly drawn from an unknown population of customers. However, the study was guided by Cochran (1963) to select a valid representative sample and support the reliability of the research findings. Practical implications The findings on satisfaction imply that the convenience and swiftness associated with shopping in a retail shop had been eroded by the current security facility practices which may lead to a reduction in the growth and retail sector turnover. While many dissatisfied customers would have exited if there are alternative shops with more customer-friendly security practices, the limited number of organized retail shops in the study area will prevent this from happening. Originality/value Literature on the management of facilities in real estate is quite vast; however, not much attention has been paid to the management of security in the retail sector particularly in Nigeria. This study is, therefore, novel, as it provides seminal evidence on this important topic and will serve as a reference for further research in Nigeria.
{"title":"Security practices in retail properties in a developing economy: a logistic analysis of impacts on customers’ satisfaction and patronage","authors":"S. Akinbogun, Olayemisi Funmi Kayode, T. Oyedokun","doi":"10.1108/jfm-03-2022-0024","DOIUrl":"https://doi.org/10.1108/jfm-03-2022-0024","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to examine the impact of a soft facility practice in the organized retail sector. In specifics, it draws context from a security practice and assesses its effect on customers’ satisfaction and patronage in retail properties.\u0000\u0000\u0000Design/methodology/approach\u0000The research method is quantitative. The study used a survey research design with the use of a structured questionnaire for data collection. The data were collected from the head of households who purchase items in the retail shops. It applied a logistic regression model to estimate customers’ satisfaction and the effect of the current security practice on patronage.\u0000\u0000\u0000Findings\u0000Contrary to expectation, descriptive analysis of data shows that respondents were satisfied with the security procedure with weighted means scores (3.62, 3.74, 3.78 and 3.66) above average for bag check at exits, reconciliation of receipts with purchase, the attitude of security personnel during exit checks and time taken during exit checks. With specific reference to bag checks at the exit, logit shows that 32% were neutral while 8% were dissatisfied with the security practice. Among the dissatisfied, logit shows an odds ratio of 0.059, which implies that they are likely to verbally express their dissatisfaction with the shop. On the other hand, the chances that they would not do this are more likely with an odds ratio of 162818201.343. Further, continuous patronage (Loyalty) is strongly less likely with an odds ratio of 1.250E-22. This was corroborated by a similar odd ratio of 4.068E-11 estimated for those that would take the exit option due to the bag’s check.\u0000\u0000\u0000Research limitations/implications\u0000The limitation of this study is that samples were randomly drawn from an unknown population of customers. However, the study was guided by Cochran (1963) to select a valid representative sample and support the reliability of the research findings.\u0000\u0000\u0000Practical implications\u0000The findings on satisfaction imply that the convenience and swiftness associated with shopping in a retail shop had been eroded by the current security facility practices which may lead to a reduction in the growth and retail sector turnover. While many dissatisfied customers would have exited if there are alternative shops with more customer-friendly security practices, the limited number of organized retail shops in the study area will prevent this from happening.\u0000\u0000\u0000Originality/value\u0000Literature on the management of facilities in real estate is quite vast; however, not much attention has been paid to the management of security in the retail sector particularly in Nigeria. This study is, therefore, novel, as it provides seminal evidence on this important topic and will serve as a reference for further research in Nigeria.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-08-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48376119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-10DOI: 10.1108/jfm-12-2021-0165
J. Gbadegesin
Purpose The purpose of this paper is to investigate how the pandemic affects tenants’ response to their lease obligations. This paper commences with examining the adopted tenant selection criteria during the COVID-19 pandemic. Then, this paper statistically tests if there is a relationship between selection criteria and response on whether the pandemic has effects or not. Then, this paper investigates the specific areas of impact on tenants’ ability to adequately keep to lease agreements in the Nigerian rental market. Finally, this paper proceeds to confirm if there is a relationship between selection criteria and the aspects of tenants’ deficiencies in rental obligations because of COVID-19. Design/methodology/approach Survey data, backed with interviews, is elicited from practicing estate surveyors and valuers and licensed property managers in Lagos, the largest property market in Nigeria and sub-Sahara Africa. Policy solutions and implications were solicited from personnel at the ministry of housing and senior professionals in the property sector. Data were analyzed using descriptive statistics, factor analysis and computer-aided qualitative data analysis, Atlas.ti. Findings Tenant’s health status is now accorded a priority together with others. Numbers of tenants are challenged with keeping to the prompt-rent-payment rule. Other areas of slight breaches included livestock rearing, subletting, alteration and repair covenants. Except for tenant reputation and tenant family size, there was no significant relationship between tenant’s health status consideration and the COVID-19 effect on tenant non-compliance with lease obligation. Tenants’ non-compliance with tenancy obligations has a connection with the tenants’ affordability, reputation, ability to sign an undertaking and health conditions during the pandemic. This paper recommends rental housing policy review. Practical implications It is recommended that the rental policy should be reviewed to give room for rental allowance or palliatives, private rental market regulation, exploration of the national housing fund and, if possible, social housing adoption policy in Nigeria. Originality/value This paper draws policymakers’ attention to the need to prepare for the future safety net that caters to citizenry welfare in challenging times.
{"title":"Does the COVID-19 affect tenants’ adherence to lease obligations in rental market? Property managers’ perspective","authors":"J. Gbadegesin","doi":"10.1108/jfm-12-2021-0165","DOIUrl":"https://doi.org/10.1108/jfm-12-2021-0165","url":null,"abstract":"Purpose\u0000The purpose of this paper is to investigate how the pandemic affects tenants’ response to their lease obligations. This paper commences with examining the adopted tenant selection criteria during the COVID-19 pandemic. Then, this paper statistically tests if there is a relationship between selection criteria and response on whether the pandemic has effects or not. Then, this paper investigates the specific areas of impact on tenants’ ability to adequately keep to lease agreements in the Nigerian rental market. Finally, this paper proceeds to confirm if there is a relationship between selection criteria and the aspects of tenants’ deficiencies in rental obligations because of COVID-19.\u0000\u0000\u0000Design/methodology/approach\u0000Survey data, backed with interviews, is elicited from practicing estate surveyors and valuers and licensed property managers in Lagos, the largest property market in Nigeria and sub-Sahara Africa. Policy solutions and implications were solicited from personnel at the ministry of housing and senior professionals in the property sector. Data were analyzed using descriptive statistics, factor analysis and computer-aided qualitative data analysis, Atlas.ti.\u0000\u0000\u0000Findings\u0000Tenant’s health status is now accorded a priority together with others. Numbers of tenants are challenged with keeping to the prompt-rent-payment rule. Other areas of slight breaches included livestock rearing, subletting, alteration and repair covenants. Except for tenant reputation and tenant family size, there was no significant relationship between tenant’s health status consideration and the COVID-19 effect on tenant non-compliance with lease obligation. Tenants’ non-compliance with tenancy obligations has a connection with the tenants’ affordability, reputation, ability to sign an undertaking and health conditions during the pandemic. This paper recommends rental housing policy review.\u0000\u0000\u0000Practical implications\u0000It is recommended that the rental policy should be reviewed to give room for rental allowance or palliatives, private rental market regulation, exploration of the national housing fund and, if possible, social housing adoption policy in Nigeria.\u0000\u0000\u0000Originality/value\u0000This paper draws policymakers’ attention to the need to prepare for the future safety net that caters to citizenry welfare in challenging times.","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":"59 17","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41271893","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-05DOI: 10.1108/jfm-02-2022-0019
A. Jalali, S. Abhari, Mastura Jaafar
Purpose The current study aims to advance the research on the extra-industry network, innovativeness and performance of small and medium enterprises (SMEs) by examining the mediation role of proactiveness. The study also aims to examine the mediating role innovativeness between extra-industry network and performance. Design/methodology/approach This study used the proportionate stratified random sampling method to select the study sample and the questionnaire survey approach to 580 SMEs. A total of 150 completed questionnaires were returned. Partial least squares structural equation modeling was administered to analyze data via Smart PLS 3.0 software. Findings The results reflect that proactiveness is mediated by the relationship between the extra-industry network and the performance of Iranian SMEs. In addition, the results illustrated that proactiveness is mediated by the relationship between innovativeness and the performance. The findings also address the limitation of previous studies on Iranian SMEs through the independent examination of the mediating role of innovativeness between firm extra-industry network and performance. Originality/value This article is one of few attempts that have addressed the significance of proactiveness as the key mechanism to transform the advantages of extra-industry network and innovativeness relationships to enhance performance.
{"title":"Indirect effect of extra-industry network and innovativeness on performance through proactiveness","authors":"A. Jalali, S. Abhari, Mastura Jaafar","doi":"10.1108/jfm-02-2022-0019","DOIUrl":"https://doi.org/10.1108/jfm-02-2022-0019","url":null,"abstract":"\u0000Purpose\u0000The current study aims to advance the research on the extra-industry network, innovativeness and performance of small and medium enterprises (SMEs) by examining the mediation role of proactiveness. The study also aims to examine the mediating role innovativeness between extra-industry network and performance.\u0000\u0000\u0000Design/methodology/approach\u0000This study used the proportionate stratified random sampling method to select the study sample and the questionnaire survey approach to 580 SMEs. A total of 150 completed questionnaires were returned. Partial least squares structural equation modeling was administered to analyze data via Smart PLS 3.0 software.\u0000\u0000\u0000Findings\u0000The results reflect that proactiveness is mediated by the relationship between the extra-industry network and the performance of Iranian SMEs. In addition, the results illustrated that proactiveness is mediated by the relationship between innovativeness and the performance. The findings also address the limitation of previous studies on Iranian SMEs through the independent examination of the mediating role of innovativeness between firm extra-industry network and performance.\u0000\u0000\u0000Originality/value\u0000This article is one of few attempts that have addressed the significance of proactiveness as the key mechanism to transform the advantages of extra-industry network and innovativeness relationships to enhance performance.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47788648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-08-05DOI: 10.1108/jfm-10-2021-0112
Abdulrahman Alafifi, H. Boussabaine, K. Almarri
Purpose This paper aims to examine the performance efficiency of 56 real estate assets within the rental sector in the UAE to evaluate the relative operation efficiency in relation to revenue generation. Design/methodology/approach The data envelopment analysis (DEA) approach was used to measure the relative operational efficiency of the studied assets in relation to the revenue performance. This method could produce a more informed and balanced approach to performance measurement. Findings The outcomes show that scores of efficiencies ranging from 7% to 99% in some of the models. The results showed that on average buildings are 75% relatively less efficient in maintenance, in term of revenue generation, than the benchmark set. Likewise, on average, the inefficient buildings are 60% relatively less efficient in insurance. Result also shows that 95% of the building assets in the sample are by and large operating at decreasing returns to scale. This implies that managers need to considerably reduce the operational resources (input) to improve the levels of revenue. Research limitations/implications This study recommends that the FM operational variables that were found to inefficiently contribute to the revenue should be re-examined to test the validity of the findings. This is necessary before generalising or interpolating the results that are presented in this study. Practical implications The information obtained about operational performance can help FM managers to understand which improvements in the productivity of inefficient FM resources are required, providing insight into how to reduce operating costs and increase revenue. Originality/value This paper adds value in using new FM operational parameters to evaluate the efficiency of the performance of built assets.
{"title":"An empirical study on measuring operating efficiency and revenue of real estate assets in the UAE using data envelopment analysis","authors":"Abdulrahman Alafifi, H. Boussabaine, K. Almarri","doi":"10.1108/jfm-10-2021-0112","DOIUrl":"https://doi.org/10.1108/jfm-10-2021-0112","url":null,"abstract":"\u0000Purpose\u0000This paper aims to examine the performance efficiency of 56 real estate assets within the rental sector in the UAE to evaluate the relative operation efficiency in relation to revenue generation.\u0000\u0000\u0000Design/methodology/approach\u0000The data envelopment analysis (DEA) approach was used to measure the relative operational efficiency of the studied assets in relation to the revenue performance. This method could produce a more informed and balanced approach to performance measurement.\u0000\u0000\u0000Findings\u0000The outcomes show that scores of efficiencies ranging from 7% to 99% in some of the models. The results showed that on average buildings are 75% relatively less efficient in maintenance, in term of revenue generation, than the benchmark set. Likewise, on average, the inefficient buildings are 60% relatively less efficient in insurance. Result also shows that 95% of the building assets in the sample are by and large operating at decreasing returns to scale. This implies that managers need to considerably reduce the operational resources (input) to improve the levels of revenue.\u0000\u0000\u0000Research limitations/implications\u0000This study recommends that the FM operational variables that were found to inefficiently contribute to the revenue should be re-examined to test the validity of the findings. This is necessary before generalising or interpolating the results that are presented in this study.\u0000\u0000\u0000Practical implications\u0000The information obtained about operational performance can help FM managers to understand which improvements in the productivity of inefficient FM resources are required, providing insight into how to reduce operating costs and increase revenue.\u0000\u0000\u0000Originality/value\u0000This paper adds value in using new FM operational parameters to evaluate the efficiency of the performance of built assets.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46673446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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