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Exploring the key risk factors impeding the performance of highway construction projects: an evidence from Nigeria 探究阻碍公路建设项目绩效的关键风险因素:来自尼日利亚的证据
IF 1.9 Q2 Business, Management and Accounting Pub Date : 2024-05-27 DOI: 10.1108/jfm-05-2023-0052
Sani Reuben Akoh, Ming Sun, Stephen Ogunlana, A. Mahmud
PurposeConstruction projects, and particularly highway infrastructures, are known to be major contributors to the socio-economic growth of developing countries. However, these types of projects are infamous for being highly risky due to the interplay of numerous risk factors. This study aims to explore the key risk factors impacting on the performance of highway infrastructure projects in Nigeria from the contextual viewpoint of key industry stakeholders.Design/methodology/approachQualitative data was collected using semi-structured interviews. Specifically, 17 in-depth expert interviews were conducted with experienced stakeholders in the highway sector of the Nigerian construction industry. The collected data was transcribed and analysed using an established coding framework (grounded on case study approach, principles of thematic analysis and saliency analysis).FindingsOverall, 17 key risks were identified from the data analysis process, and 6 risks were recognised as the most significant, based on the combination of prevalence of occurrence and significance of the coded information. The six top risks were: change in government, corruption, cost of construction materials, inflation, project funding issues and construction project delay. However, the first two of these risks (change in government and corruption) are politically related, which is specific and unique to the setting of Nigeria and thus might be seen as discouraging indicators that could have an impact on attracting foreign investors/contractors to Nigeria.Originality/valueThe study addressed the gap related with identifying context-specific risk factors impeding the performance of highway projects in Nigeria from the viewpoints of industry experts. It is expected that the findings will provide a better insight into the various risk factors and thus aid relevant policymakers to provide context-specific mitigating strategies.
目的众所周知,建筑项目,特别是公路基础设施,是发展中国家社会经济增长的主要推动力。然而,由于众多风险因素的相互作用,这些类型的项目以风险高而著称。本研究旨在从主要行业利益相关者的背景角度出发,探讨影响尼日利亚公路基础设施项目绩效的主要风险因素。具体而言,对尼日利亚建筑业公路部门经验丰富的利益相关者进行了 17 次深入的专家访谈。研究结果总体而言,通过数据分析过程确定了 17 项关键风险,根据发生率和编码信息的重要性,有 6 项风险被认为是最重要的风险。这六大风险是:政府更迭、腐败、建筑材料成本、通货膨胀、项目资金问题和施工项目延误。然而,其中前两个风险(政府更迭和腐败)与政治有关,这是尼日利亚特有的、独特的环境,因此可能被视为不利于吸引外国投资者/承包商到尼日利亚投资的指标。预计研究结果将有助于更好地了解各种风险因素,从而帮助相关决策者提供针对具体情况的缓解战略。
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引用次数: 0
Perceived conditions of public open spaces (POS) and their associated impact in Kano, Nigeria: resident and patrons account 尼日利亚卡诺公共开放空间(POS)的感知条件及其相关影响:居民和顾客的叙述
IF 1.9 Q2 Business, Management and Accounting Pub Date : 2024-05-20 DOI: 10.1108/jfm-11-2021-0142
H. Agbabiaka, Fatima Idris Yusuf, Shakirat Oladayo Yussuf, Edidiong Ukpong
PurposeThe purpose of this study is to examine the impact of public open spaces (POS) on host community in Kano Metropolis.Design/methodology/approachTwo sets of questionnaires and participant observation were used to collect data for the study. The questionnaires were used to elicit information on the socioeconomic characteristics of residents and users, a total of 140 residents and 70 users were selected for the study using random sampling without replacement.FindingsFindings revealed majority of the residents earn above 25,000 naira monthly with a percentage of 32.85% while patrons were dominated by respondents that earn below 25,000 monthly. Also, majority of the respondents (94%) have received formal education. Further findings revealed that POS in Kano Metropolis plays an important role in encouraging recreational activities; although some of the open spaces were to some extent declined, the study confirmed the existence of 28 open spaces from the underlying 35 POS within the metropolis. It is noteworthy to note that males were found to be more (80.9%) among users of all the open spaces in the study area with the least participation from their female counterparts. The study further revealed that the adverse effects faced by users of POS and members of the host communities comprised of lack of facilities within the open space, inadequate security, inadequate lighting, lack of vegetation cover, poor parking spaces, breaching the public peace while the residents perceived the open space as means of obstruction of public facilities, causes accident, causes traffic congestion, environmental pollution, increase in accident, obstruction of public facilities, increased accident, degrades the environment, breaching of public peace, traffic congestion and obstruction of public facilities.Originality/valueThe outcome of the study will raise the awareness of the people on the importance, conditions of facilities and the impact associated with the usage of open spaces on adjoining residence. It will also inform stakeholders the modalities to prevent further decline or conversation of open space to other land use and promote proper management of open space facilities and mitigate its likely negative impact on the environment. This will contribute toward achieving Sustainable Development Goal 11.
本研究的目的是探讨公共开放空间(POS)对卡诺大都会东道社区的影响。研究结果表明,大多数居民的月收入在 25,000 奈拉以上,占 32.85%,而月收入低于 25,000 奈拉的受访者则占多数。此外,大多数受访者(94%)受过正规教育。进一步的调查结果显示,卡诺市的公共开放空间在鼓励娱乐活动方面发挥了重要作用;尽管有些开放空间在某种程度上被取消,但研究证实,在该市的 35 个公共开放空间中,有 28 个开放空间存在。值得注意的是,在研究区域的所有开放空间的使用者中,男性较多(80.9%),女性使用者最少。研究进一步显示,公共开放空间使用者和所在社区成员面临的不利影响包括开放空间内缺乏设施、安全不足、照明不足、缺乏植被覆盖、停车位不足、破坏公共安宁,而居民则认为开放空间阻碍公共设施、导致事故、导致交通拥堵、环境污染、事故增加、阻碍公共设施、事故增加、环境恶化、破坏公共安宁、交通拥堵和阻碍公共设施。原创性/价值这项研究的结果将提高人们对开放空间的重要性、设施条件以及使用开放空间对邻近住宅的影响的认识。它还将告知利益相关者防止开放空间进一步减少或转为其他土地用途的方式,促进开放空间设施的适当管理,并减轻其可能对环境造成的负面影响。这将有助于实现可持续发展目标 11。
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引用次数: 0
Effect of blockchain technology adoption on construction supply chain: a structural equation modelling (SEM) approach 采用区块链技术对建筑供应链的影响:结构方程建模(SEM)方法
IF 1.9 Q2 Business, Management and Accounting Pub Date : 2024-05-13 DOI: 10.1108/jfm-07-2023-0077
Taofeek Tunde Okanlawon, Luqman Oyekunle Oyewobi, Richard Ajayi Jimoh

Purpose

The construction industry is frequently scrutinised by the public for a variety of issues, including waste, inefficiency, narrow profit margins, scheduling setbacks, budget overruns, quality concerns, trust deficits, transparency issues, coordination challenges, communication issues and fraud. The purpose of this paper is to assess the effect of blockchain technology adoption on the construction supply chain.

Design/methodology/approach

This study used a quantitative research approach through a questionnaire survey that was conducted among professionals in the Nigerian construction industry using the snowball sampling method, which resulted in a selection of 155 respondents. The collected data were analysed using partial least squares structural equation modelling, enabling a thorough assessment of the proposed relationships and offering valuable insights specific to the construction industry.

Findings

The study’s findings validated the conceptual framework established. The results indicated that implementing blockchain across all stages of the construction supply chain has the potential to improve the construction process. The study also revealed that blockchain technology will significantly affect the construction supply chain in a positive manner.

Research limitations/implications

This research was carried out in the South-western region which is one of the six geo-political zones in Nigeria using a cross-sectional survey method. The study holds implications not only for local construction practices but will also contribute to the broader discourse on national construction sector challenges and possible solutions.

Practical implications

The findings of this study will be immensely beneficial to both professionals, practitioners and stakeholders in the Nigerian construction industry in learning about the potential of blockchain technology application in improving the construction supply chain.

Originality/value

The study in this paper constructed and evaluated a conceptual framework by exploring the connections between the variables. The results have significant implications for the construction sector, as they provide avenues for enhancing the construction process and the overall supply chain. These findings are valuable for researchers examining the potential effects of blockchain technology on the construction supply chain.

目的建筑行业经常因各种问题而受到公众的关注,包括浪费、效率低下、利润空间狭小、计划受挫、预算超支、质量问题、信任缺失、透明度问题、协调挑战、沟通问题和欺诈。本文旨在评估采用区块链技术对建筑供应链的影响。本研究采用了定量研究方法,通过问卷调查的方式,使用滚雪球抽样方法对尼日利亚建筑行业的专业人士进行了调查,最终选出了 155 名受访者。使用偏最小二乘结构方程模型对收集到的数据进行了分析,从而对提出的关系进行了全面评估,并提供了针对建筑行业的宝贵见解。结果表明,在建筑供应链的各个阶段实施区块链有可能改善建筑流程。研究限制/意义本研究在尼日利亚六个地缘政治区之一的西南部地区进行,采用的是横截面调查法。本研究不仅对当地的建筑实践有影响,而且还将有助于更广泛地讨论国家建筑行业面临的挑战和可能的解决方案。本研究的结果将对尼日利亚建筑行业的专业人士、从业人员和利益相关者大有裨益,有助于他们了解区块链技术在改善建筑供应链方面的应用潜力。研究结果对建筑行业具有重要意义,因为它们为改进建筑流程和整体供应链提供了途径。这些研究结果对于研究区块链技术对建筑供应链的潜在影响的研究人员来说非常有价值。
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引用次数: 0
How carbon trading contributes to reduction in emission of greenhouse gases: a narrative literature review 碳交易如何促进温室气体减排:叙述性文献综述
IF 1.9 Q2 Business, Management and Accounting Pub Date : 2024-05-06 DOI: 10.1108/jfm-08-2023-0094
Augustine Senanu Komla Kukah, Jin Xiaohua, Robert Osei-Kyei, Srinath Perera

Purpose

This study aims to undertake a review of how carbon trading contributes to a reduction in emission of greenhouse gases (CHGs).

Design/methodology/approach

A narrative literature review approach was adopted to identify and synthesise existing literature using the Scopus and Web of Science databases. Articles were limited to the past 10 years to obtain the most current literature. The various ways in which carbon trading leads to reductions in emissions were identified and discussed.

Findings

The results showed that the main ways in which carbon trading contributes to reductions in emissions are through innovation in low-carbon technologies, restoration of ecosystems through offset money, development of renewable and clean energy and providing information on investment related to emissions.

Practical implications

The value of this study is to contribute to the built environment’s climate change mitigation agenda by identifying the role of carbon trading.

Originality/value

The output of this research identifies and contextualises the role carbon trading plays in the reduction of CHG emissions.

目的 本研究旨在对碳交易如何促进温室气体(CHGs)减排进行综述。设计/方法/途径 采用叙述性文献综述方法,使用 Scopus 和 Web of Science 数据库识别和综合现有文献。文章仅限于过去 10 年,以获得最新文献。研究结果表明,碳交易促进减排的主要途径包括低碳技术创新、通过抵消资金恢复生态系统、开发可再生能源和清洁能源以及提供与排放相关的投资信息。
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引用次数: 0
An empirical investigation on the use of building handover information and its quality requirements for commercial building management 关于商业楼宇管理中楼宇移交信息的使用及其质量要求的实证调查
IF 1.9 Q2 Business, Management and Accounting Pub Date : 2024-05-06 DOI: 10.1108/jfm-05-2023-0059
Janet Chang, Ajith Parlikad

Purpose

Global building failures, such as the Grenfell Tower fire in London, UK, emphasised the need for trustworthy building handover information for safety. However, a notable gap remains in understanding how reliable handover information can ensure the safety of occupants. This study aims to investigate the use and essential quality of handover information to understand the effects of the quality of information on the management of commercial buildings.

Design/methodology/approach

Ninety-four participants from nine organisations who regularly use handover information to manage multiple commercial buildings participated in the semi-structured interviews. Qualitative thematic coding using interview transcripts was performed to identify the utilisation of handover information and its quality requirements.

Findings

This study reveals that as-built drawings and product information are predominately used to fulfil statutory obligations, comply with the organisation’s internal policies, evaluate asset valuation and make informed decisions about capital investment and operating expenses. The quality dimensions of “accuracy”, “timeliness”, and “completeness” are preferred in combination to achieve desired outcomes.

Research limitations/implications

This study focused on using handover information in the management of commercial buildings. However, its results can offer valuable perspectives for improving its application across various sectors in the built environment.

Practical implications

The findings affirm the need for quality handover information for safety, compliance and efficient management in commercial buildings.

Originality/value

This research significantly contributes to the current knowledge of handover information in the building sector. Given the study findings, building owners are equipped to define specific handover information requirements and quality requisites.

目的英国伦敦格伦费尔大楼大火等全球建筑事故强调,为了安全起见,需要可信的建筑交接信息。然而,在了解可靠的交接信息如何确保居住者安全方面仍存在明显差距。本研究旨在调查交接信息的使用情况和基本质量,以了解信息质量对商业建筑管理的影响。设计/方法/途径来自 9 家经常使用交接信息管理多栋商业建筑的机构的 94 名参与者参加了半结构式访谈。研究结果这项研究显示,竣工图纸和产品信息主要用于履行法定义务、遵守组织内部政策、评估资产价值以及就资本投资和运营费用做出明智决策。准确性"、"及时性 "和 "完整性 "这三个质量维度的组合是实现预期结果的首选。然而,研究结果可以为改善建筑环境中各部门对移交信息的应用提供有价值的视角。原创性/价值这项研究极大地丰富了当前建筑部门对移交信息的认识。根据研究结果,楼宇业主可以确定具体的移交信息要求和质量要求。
{"title":"An empirical investigation on the use of building handover information and its quality requirements for commercial building management","authors":"Janet Chang, Ajith Parlikad","doi":"10.1108/jfm-05-2023-0059","DOIUrl":"https://doi.org/10.1108/jfm-05-2023-0059","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Global building failures, such as the Grenfell Tower fire in London, UK, emphasised the need for trustworthy building handover information for safety. However, a notable gap remains in understanding how reliable handover information can ensure the safety of occupants. This study aims to investigate the use and essential quality of handover information to understand the effects of the quality of information on the management of commercial buildings.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Ninety-four participants from nine organisations who regularly use handover information to manage multiple commercial buildings participated in the semi-structured interviews. Qualitative thematic coding using interview transcripts was performed to identify the utilisation of handover information and its quality requirements.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This study reveals that as-built drawings and product information are predominately used to fulfil statutory obligations, comply with the organisation’s internal policies, evaluate asset valuation and make informed decisions about capital investment and operating expenses. The quality dimensions of “accuracy”, “timeliness”, and “completeness” are preferred in combination to achieve desired outcomes.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>This study focused on using handover information in the management of commercial buildings. However, its results can offer valuable perspectives for improving its application across various sectors in the built environment.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The findings affirm the need for quality handover information for safety, compliance and efficient management in commercial buildings.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This research significantly contributes to the current knowledge of handover information in the building sector. Given the study findings, building owners are equipped to define specific handover information requirements and quality requisites.</p><!--/ Abstract__block -->","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":null,"pages":null},"PeriodicalIF":1.9,"publicationDate":"2024-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140830560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Unveiling the dynamics of social distancing intentions in India: a comprehensive analysis integrating health belief and planned behavior models 揭示印度社会疏远意图的动态:结合健康信念和计划行为模型的综合分析
IF 1.9 Q2 Business, Management and Accounting Pub Date : 2024-03-29 DOI: 10.1108/jfm-02-2023-0022
Anup Kumar

Purpose

The COVID-19 outbreak reached a critical stage when it became imperative for public health systems to act decisively and design potential behavioral operational strategies aimed at containing the pandemic. Isolation through social distancing played a key role in achieving this objective. This research study examines the factors affecting the intention of individuals toward social distancing in India.

Design/methodology/approach

A correlation study was conducted on residents from across Indian states (N = 499). Online questionnaires were floated, consisting of health belief model and theory of planned behavior model, with respect to social distancing behavior initially. Finally, structural equation modeling was used to test the hypotheses.

Findings

The results show that perceived susceptibility (PS), facilitating conditions (FC) and subjective norms are the major predictors of attitude toward social distancing, with the effect size of 0.277, 0.132 and 0.551, respectively. The result also confirms that the attitude toward social distancing, perceived usefulness of social distancing and subjective norms significantly predict the Intention of individuals to use social distancing with the effect size of 0.355, 0.197 and 0.385, respectively. The nonsignificant association of PS with social distancing intention (IN) (H1b) is rendering the fact that attitude (AT) mediates the relationship between PS and IN; similarly, the nonsignificant association of FC with IN (H5) renders the fact that AT mediates the relationship between FC and IN.

Practical implications

The results of the study are helpful to policymakers to handle operations management of nudges like social distancing.

Originality/value

The research is one of its kind that explores the behavioral aspects of handling social nudges through FC.

目的 COVID-19 的爆发已进入关键阶段,公共卫生系统必须采取果断行动,制定潜在的行为操作策略,以遏制疫情。在实现这一目标的过程中,通过拉开社会距离进行隔离起到了关键作用。本研究探讨了影响印度个人社会疏远意向的因素。设计/方法/途径对印度各邦居民(N = 499)进行了相关研究。最初,针对社会疏远行为发放了由健康信念模型和计划行为理论模型组成的在线问卷。结果表明,感知易感性(PS)、便利条件(FC)和主观规范是预测社会疏远态度的主要因素,其效应大小分别为 0.277、0.132 和 0.551。研究结果还证实,社会疏导态度、社会疏导有用性感知和主观规范能显著预测个体使用社会疏导的意向,其效应大小分别为 0.355、0.197 和 0.385。PS与社会疏远意向(IN)不显着相关(H1b),表明态度(AT)在PS与IN之间起中介作用;同样,FC与IN不显着相关(H5),表明AT在FC与IN之间起中介作用。
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引用次数: 0
Sustainable facilities management in the built environment: a bibliometric review 建筑环境中的可持续设施管理:文献计量学综述
IF 1.9 Q2 Business, Management and Accounting Pub Date : 2024-03-29 DOI: 10.1108/jfm-05-2023-0056
Ama Darkwah Osei Assibey Antwi, A. Afful, Joshua Ayarkwa, A. Dodoo, Safowaa Osei-Tutu, A. K. Danso
PurposeThis study aims to review the status quo, current state of research, research hot themes and research gaps in sustainable facilities management (SFM) in the built environment (BE) through an extant literature review.Design/methodology/approachTo map and analyze knowledge paths in the context of SFM research, a sequential explanatory mixed-method review involving bibliometric and content analysis was used to help identify current research trends, research hot themes and knowledge gaps. The Scopus search engine was used to find 169 relevant articles. For a better understanding of the literature accumulated, a bibliometric analysis was carried out by using VOSviewer to reveal current research themes, the status quo and current state of research as well as research gaps.FindingsThrough the literature review and content analysis, the current research themes on SFM revealed from the study include green building technologies, assessment methods of SFM, smart buildings and building information modeling. The research hot themes in SFM include smart buildings and green building technologies, green buildings (GB), architectural and building designs in the university sector, assessment methods in buildings and decision-making and the adoption of asset and facility management in the university sector. Indoor air pollution, intelligent buildings, climate change, maintenance, environmental management, facilities, historic preservation, environmental performance, energy management, etc. are the research gaps identified from the study, and these serve as potential areas for future research studies under SFM. It was recognized that facilities managers are increasingly involved with sustainability policies within their organizations and are developing sustainability agendas to keep up with the changing nature of the facilities management (FM) profession.Practical implicationsThe findings of this study hold relevance to the FM practice, as the integration of SFM by facilities managers can lead to waste reduction, decreased operating expenses and reduced energy consumption. In addition, occupants of sustainable buildings experience improved conditions that contribute to better health and productivity, thus boosting their overall well-being. Consistent with the themes of smart buildings and green technologies, revealed to be the hot themes in the SFM research scope, properties with sustainable features can command higher rental rates and property values, appealing to a broader range of stakeholders. SFM practices in universities can aid in saving money from reduced facility operational costs and improve the image of institutions while creating better indoor environments for students and staff. The analyses of countries involved in research can open doors for the establishment of research groups and the development of collaboration between universities in different countries researching similar topics of interest.Originality/valueThe geographic
本研究旨在通过现有文献综述,对建筑环境(BE)中可持续设施管理(SFM)的现状、研究现状、研究热点和研究空白进行回顾。为了绘制和分析 SFM 研究背景下的知识路径,本研究采用了一种顺序解释性混合方法综述,包括文献计量分析和内容分析,以帮助确定当前的研究趋势、研究热点和知识空白。使用 Scopus 搜索引擎找到了 169 篇相关文章。为了更好地理解所积累的文献,我们使用 VOSviewer 进行了文献计量分析,以揭示当前的研究主题、研究现状和当前的研究状态以及研究差距。研究结果通过文献综述和内容分析,本研究揭示的当前可持续建筑管理的研究主题包括绿色建筑技术、可持续建筑管理的评估方法、智能建筑和建筑信息模型。可持续森林管理的研究热点包括智能建筑和绿色建筑技术、绿色建筑(GB)、大学领域的建筑和建筑设计、建筑和决策评估方法以及在大学领域采用资产和设施管理。室内空气污染、智能建筑、气候变化、维护、环境管理、设施、历史保护、环境绩效、能源管理等都是研究中发现的研究空白,也是未来可持续森林管理研究的潜在领域。我们认识到,设施管理人员正越来越多地参与到其组织内的可持续发展政策中,并正在制定可持续发展议程,以跟上设施管理(FM)行业不断变化的性质。 实际意义本研究的结果与设施管理实践息息相关,因为设施管理人员整合可持续能源管理可减少废物、降低运营成本和能源消耗。此外,可持续建筑的居住条件得到改善,有助于提高健康水平和工作效率,从而提高他们的整体福祉。智能建筑和绿色技术是可持续建筑管理研究范围内的热门主题,与此相一致,具有可持续特征的物业可以获得更高的租金和物业价值,从而吸引更广泛的利益相关者。大学中的可持续森林管理实践有助于降低设施运营成本,改善机构形象,同时为学生和教职员工创造更好的室内环境。对参与研究的国家进行分析,可以为不同国家的大学之间建立研究小组和开展合作打开大门,共同研究感兴趣的类似课题。
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引用次数: 0
Role of perceived risks and perceived benefits on consumers behavioural intention to use Buy-Now, Pay-Later (BNPL) services 感知风险和感知收益对消费者使用 "先买后付"(BNPL)服务行为意向的影响
IF 1.9 Q2 Business, Management and Accounting Pub Date : 2024-02-26 DOI: 10.1108/jfm-01-2023-0004
Vijay Amrit Raj, Sahil Singh Jasrotia, Siddharth Shankar Rai

Purpose

Perceived risk and benefits have been proposed as crucial elements in consumers’ technology adoption intention. Therefore, this study aims to use the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework, with perceived risks and benefits, to explore how they affect consumers’ Buy-Now-Pay-Later (BNPL) behavioural intention.

Design/methodology/approach

An online survey was conducted among 537 users of BNPL. Partial least square structural equation modelling analysis was performed to examine the hypothesized relationships.

Findings

The study found that perceived benefits, performance expectancy, effort expectancy, habit and social influence increase consumers’ behavioural intention towards BNPL. In contrast, perceived risk reduces the consumer’s intention to use. Additionally, the study revealed that consumers’ intention towards BNPL services positively affects their usage.

Practical implications

The lack of information makes consumers hesitant to use BNPL. Therefore, marketers should optimize facilitating conditions, such as user-friendly interfaces, accessible resources and efficient customer support, which should be the business strategy of BNPL service providers to ensure a seamless user experience.

Originality/value

The research empirically investigates the effect of perceived benefits on consumer behavioural intention. This contribution is crucial because while there was speculation about benefits as a driving force to consumers’ adoption intention, there was a lack of sufficient empirical evidence to support it.

目的 感知到的风险和利益被认为是影响消费者技术采用意愿的关键因素。因此,本研究旨在使用 "接受和使用技术统一理论 2"(UTAUT2)框架,结合感知风险和利益,探讨它们如何影响消费者的 "即买即付"(BNPL)行为意向。研究发现,感知利益、绩效预期、努力预期、习惯和社会影响会增加消费者对 BNPL 的行为意向。相反,感知风险则会降低消费者的使用意向。此外,研究还发现,消费者对 BNPL 服务的意向会对其使用产生积极影响。因此,营销人员应优化便利条件,如友好的用户界面、可获取的资源和高效的客户支持,这应成为 BNPL 服务提供商的经营策略,以确保无缝的用户体验。这一贡献至关重要,因为虽然人们猜测利益是消费者采用意向的驱动力,但缺乏足够的经验证据来支持这一猜测。
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引用次数: 0
COVID-19 and CFO performance: evidence of large and medium-size companies COVID-19 和首席财务官的绩效:大中型公司的证据
IF 1.9 Q2 Business, Management and Accounting Pub Date : 2024-01-09 DOI: 10.1108/jfm-05-2023-0054
Grzegorz Zimon, Mahdi Salehi, Samaneh Kalateh Arabi

Purpose

This paper aims to investigate the relationship between the impact of COVID-19 on the performance of financial managers of medium and large companies.

Design/methodology/approach

This research used the data of 173 listed large and over-the-counter as medium-size companies from 2018 to 2021. The results of these tests have been analyzed using panel data and STATA 15 software.

Findings

The results showed that COVID-19 has no significant relationship with the return on equity in large and medium-size companies. This variable does not significantly affect Tobin’s Q index in medium-size companies either. Other financial indicators examined in this research have decreased considerably in all companies under the influence of COVID-19. Still, the intensity of this effect is different in large and medium-size companies. Funds from borrowings and Tobin’s Q ratios in medium-size companies compared with large companies have been more severely affected by the COVID-19 disease; the return on assets, book value to market value and large companies compared with medium-size companies have been more severely and significantly affected by COVID-19; and financing funds through the issuance of shares in large companies and medium-size companies have been affected by COVID-19 almost equally.

Originality/value

Despite the studies related to financial crises and their effect on the performance of companies, no research has examined the financial performance indicators during the outbreak of COVID-19 in large and small companies. Therefore, the results of this research can affect different groups: financial managers and the board of directors of companies to better understand the impact of the corona disease on the company’s performance; investors benefit from research results in line with investment decisions; developing theory and educational topics for the benefit of students and studying and conducting more experimental research in this regard; and the stock exchange organization and regulatory and support institutions need to find out the depth of the disaster and the effect of COVID-19 on the performance of companies.

目的本文旨在探究 COVID-19 对大中型公司财务经理绩效的影响关系.设计/方法/途径本研究使用了 2018 年至 2021 年 173 家上市大型公司和作为中型公司的场外上市公司的数据。使用面板数据和 STATA 15 软件对这些检验结果进行分析。研究结果研究结果表明,COVID-19 与大中型公司的股本回报率没有显著关系。该变量对中型公司的托宾 Q 指数也没有明显影响。在 COVID-19 的影响下,所有公司的其他财务指标都大幅下降。不过,这种影响的强度在大型公司和中型公司中有所不同。与大型公司相比,中型公司的借贷资金和托宾 Q 比率受 COVID-19 的影响更为严重;与中型公司相比,大型公司的资产回报率、账面价值与市场价值比率受 COVID-19 的影响更为严重和显著;大型公司和中型公司通过发行股票融资的资金受 COVID-19 的影响几乎相同。原创性/价值尽管有很多与金融危机及其对公司业绩影响相关的研究,但还没有研究对 COVID-19 爆发期间大型公司和小型公司的财务业绩指标进行考察。因此,本研究的结果可以影响到不同的群体:公司的财务经理和董事会,以更好地了解电晕病对公司业绩的影响;投资者从研究成果中受益,以配合投资决策;发展理论和教育课题,使学生受益,并学习和开展更多这方面的实验研究;证券交易所组织和监管及支持机构需要找出灾难的深度以及 COVID-19 对公司业绩的影响。
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引用次数: 0
Tenant satisfaction and property reputation of trade centers in Surabaya, Indonesia 印度尼西亚泗水贸易中心的租户满意度和物业声誉
IF 1.9 Q2 Business, Management and Accounting Pub Date : 2024-01-09 DOI: 10.1108/jfm-02-2023-0023
Robby Adi, Anastasia Njo

Purpose

Trade centers are operationally run by a property manager as a delegate of the property owner. The dimensions of service quality (SERVQUAL), which include tangibles, assurance, empathy, reliability and responsiveness, are vital to be implemented as the duties of property managers when providing service to tenants to maintain tenant satisfaction and property reputation. This study aims to understand the effects of the SERVQUAL dimensions, the role of property management and the quality of rental value on tenant satisfaction and property reputation.

Design/methodology/approach

The sample was gathered using the purposive sampling technique with the criteria of being a tenant and kiosk owner in trade center properties in Surabaya. Data were gathered using questionnaires, from which 100 respondents were acquired. It was then analyzed using the partial least square structural equation model (SEM) in the SmartPLS 3.0 program to test the hypothesis.

Findings

The results of this study prove that the SERVQUAL dimensions – assurance, empathy and responsiveness – significantly influence tenant satisfaction with the mediating variable of the role of property management. Moreover, the SERVQUAL dimensions – empathy, reliability and responsiveness – significantly influence property reputation with the mediating variable of the role of property management.

Practical implications

Property managers are expected to proactively map out different service measures related to the dimension of satisfaction by conducting service training programs for their employees. In fact, in the post-pandemic period, property managers require new marketing strategies, such as leaseback, to effectively carry out renovations of the trade center’s public facilities and restructure the tenant mix.

Originality/value

Trade centers as trading areas experience management limitations because of the prohibition of mass gatherings during the COVID-19 pandemic, resulting in a limited number of onsite trading. Tenants who have entered into a long-term contract experience loss and rely on the aid of property management to survive. The role and quality of service of property management influence tenants’ satisfaction post-COVID-19 pandemic.

目的 贸易中心由物业经理作为业主的委托人负责运营。服务质量(SERVQUAL)的维度包括有形性、保证性、同理心、可靠性和响应性,这些维度是物业管理人员为租户提供服务时必须履行的职责,对保持租户满意度和物业声誉至关重要。本研究旨在了解 SERVQUAL 维度、物业管理的作用以及租值质量对租户满意度和物业声誉的影响。数据采用问卷调查的方式收集,共获得 100 份调查问卷。研究结果本研究结果证明,在物业管理角色这一中介变量的作用下,SERVQUAL 维度--保证、同理心和响应性--显著影响租户满意度。此外,在物业管理角色这一中介变量的作用下,SERVQUAL 维度(同理心、可靠性和响应性)对物业声誉也有显著影响。事实上,在疫情过后,物业管理人员需要采取新的营销策略,例如回租,以有效地对贸易中心的公共设施进行改造,并调整租户组合。原创性/价值由于在 COVID-19 疫情期间禁止大规模集会,导致现场交易数量有限,作为交易区的贸易中心在管理上受到限制。签订了长期合同的租户遭遇损失,需要依靠物业管理的帮助才能生存。物业管理的作用和服务质量影响着租户在 COVID-19 大流行后的满意度。
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引用次数: 0
期刊
Journal of Facilities Management
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