Pub Date : 2022-12-05DOI: 10.1108/jfm-03-2022-0025
N. Khalil, Siti Noorfairus Che Abdullah, Siti Norsazlina Haron, Md Yusof Hamid
Purpose The survival of hotel business in maintaining market competitiveness depends on the constant improvement of the quality of hotel facilities and services. The key to sustain hotel business is lean on the adaptability of the hotel management team towards current lifestyle trends and its surrounding context in fulfilling customer satisfaction. Because of hotel operating service complexity, the hotel contributes a higher impact on environmental degradation in performing their daily activities. Therefore, hoteliers need to determine sustainable strategies to minimize environmental impact and at the same time be able to provide satisfaction to their customers. However, green initiatives require a proactive action by the organizational management engaging both employees and guests in the environmental management process. Thus, this paper aims to review the concept of green practices, the implementation of green practices from the stakeholders’ perspectives (manager, employee and customers) in the hotel industry, the performance impact from the green practices on the sustainability pillars and to further develop a conceptual green practice to sustainable hotel operations and performance impact. Design/methodology/approach This paper identified relevant empirical research that published in the recent 10 years from January 2012 to December 2021. The articles are searched through reputable databases such as Emerald, Elsevier and Taylor and Francis. The obtained data were screened preliminarily from 108 research papers. The post-screening process has finalized a total of 57 articles as the findings for this paper, where the themes were delineated to the attributes that need to implemented by the stakeholder in hotels industry, that is, manager’s perspectives, employee’s perspectives and customer’s perspectives. Findings The findings of this paper revealed that there are 27 attributes of green practices and initiatives for sustainable hotel operations from the manager perspectives (10 attributes – Green Marketing Strategy, Green Managerial Attitude, Eco-Innovation Investment, Marketing and Sustainability, Environmental Management Strategy, Green Supply Chain, Green Managerial Awareness, Green Procurement, Green Human Resources and Green Technology), employee perspectives (5 attributes – Employee Green Awareness, Employee Green Training and Educating, Employee Environmental Behaviour, Employee Green Performance and Employee Green Reward) and customer’s perspectives (12 attributes – Customer Perception, Customer Loyalty, Customer Awareness, Customer Behaviour, Customer Trust, Green Supply Chain, Green Value, Green Marketing Strategy, Customer Perceived Value, Service Quality, Brand Image and Hotel Design). All of the attributes are aligned to the performance effectiveness as the major concern in the hotel’s operations and impacted towards the sustainability pillars, environmental performance, economic performance and social performance. Sustainable
目的酒店企业的生存在于保持市场竞争力，这取决于酒店设施和服务质量的不断提高。维持酒店业务的关键是依靠酒店管理团队对当前生活方式趋势及其周围环境的适应性来实现客户满意度。由于酒店经营服务的复杂性，酒店在日常活动中对环境退化的影响较大。因此，酒店经营者需要确定可持续发展战略，以尽量减少对环境的影响，同时能够为顾客提供满意的服务。然而，绿色倡议需要组织管理层采取积极主动的行动，让员工和客人都参与环境管理过程。因此，本文旨在回顾绿色实践的概念，从利益相关者(管理者、员工和顾客)的角度在酒店业实施绿色实践，绿色实践对可持续性支柱的绩效影响，并进一步发展绿色实践概念对可持续酒店运营和绩效的影响。本文选取了2012年1月至2021年12月近10年间发表的相关实证研究。这些文章通过Emerald、Elsevier和Taylor and Francis等知名数据库进行搜索。所获得的数据是从108篇研究论文中初步筛选出来的。后筛选过程共完成了57篇文章作为本文的研究结果，其中主题被描述为酒店行业利益相关者需要实施的属性，即经理的观点，员工的观点和客户的观点。本文的研究结果显示，从管理者的角度来看，可持续酒店运营的绿色实践和举措有27个属性(10个属性——绿色营销策略、绿色管理态度、生态创新投资、营销和可持续性、环境管理战略、绿色供应链、绿色管理意识、绿色采购、绿色人力资源和绿色技术)。员工视角(5个属性—员工绿色意识、员工绿色培训与教育、员工环保行为、员工绿色绩效和员工绿色奖励)和客户视角(12个属性—客户感知、客户忠诚度、客户意识、客户行为、客户信任、绿色供应链、绿色价值、绿色营销策略、客户感知价值、服务质量、品牌形象和酒店设计)。所有这些属性都与酒店运营中主要关注的绩效有效性相一致，并影响到可持续性支柱、环境绩效、经济绩效和社会绩效。组织的可持续实践有利于业主实现可持续的经济、环境、社会文化和法律政策。原创性/价值本回顾报告提供了当前酒店运营的绿色实践和可持续举措的关键要素，作为积极的措施。调查结果的新颖之处在于能够向相关利益相关者(酒店所有者、顾问、设计师、维护人员、酒店经营者、员工、客户和最终用户)传达有价值的信息，将绿色实践的元素融入酒店设计的初步规划中。审查还有助于确定对酒店运营的绩效影响的做法和措施。
{"title":"A review of green practices and initiatives from stakeholder’s perspectives towards sustainable hotel operations and performance impact","authors":"N. Khalil, Siti Noorfairus Che Abdullah, Siti Norsazlina Haron, Md Yusof Hamid","doi":"10.1108/jfm-03-2022-0025","DOIUrl":"https://doi.org/10.1108/jfm-03-2022-0025","url":null,"abstract":"\u0000Purpose\u0000The survival of hotel business in maintaining market competitiveness depends on the constant improvement of the quality of hotel facilities and services. The key to sustain hotel business is lean on the adaptability of the hotel management team towards current lifestyle trends and its surrounding context in fulfilling customer satisfaction. Because of hotel operating service complexity, the hotel contributes a higher impact on environmental degradation in performing their daily activities. Therefore, hoteliers need to determine sustainable strategies to minimize environmental impact and at the same time be able to provide satisfaction to their customers. However, green initiatives require a proactive action by the organizational management engaging both employees and guests in the environmental management process. Thus, this paper aims to review the concept of green practices, the implementation of green practices from the stakeholders’ perspectives (manager, employee and customers) in the hotel industry, the performance impact from the green practices on the sustainability pillars and to further develop a conceptual green practice to sustainable hotel operations and performance impact.\u0000\u0000\u0000Design/methodology/approach\u0000This paper identified relevant empirical research that published in the recent 10 years from January 2012 to December 2021. The articles are searched through reputable databases such as Emerald, Elsevier and Taylor and Francis. The obtained data were screened preliminarily from 108 research papers. The post-screening process has finalized a total of 57 articles as the findings for this paper, where the themes were delineated to the attributes that need to implemented by the stakeholder in hotels industry, that is, manager’s perspectives, employee’s perspectives and customer’s perspectives.\u0000\u0000\u0000Findings\u0000The findings of this paper revealed that there are 27 attributes of green practices and initiatives for sustainable hotel operations from the manager perspectives (10 attributes – Green Marketing Strategy, Green Managerial Attitude, Eco-Innovation Investment, Marketing and Sustainability, Environmental Management Strategy, Green Supply Chain, Green Managerial Awareness, Green Procurement, Green Human Resources and Green Technology), employee perspectives (5 attributes – Employee Green Awareness, Employee Green Training and Educating, Employee Environmental Behaviour, Employee Green Performance and Employee Green Reward) and customer’s perspectives (12 attributes – Customer Perception, Customer Loyalty, Customer Awareness, Customer Behaviour, Customer Trust, Green Supply Chain, Green Value, Green Marketing Strategy, Customer Perceived Value, Service Quality, Brand Image and Hotel Design). All of the attributes are aligned to the performance effectiveness as the major concern in the hotel’s operations and impacted towards the sustainability pillars, environmental performance, economic performance and social performance. Sustainable","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41460556","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-02DOI: 10.1108/jfm-01-2022-0007
D. Chan, Dher Abdul Hadi Sadeq, Aqeel Mohammed Fadhil, Matteo Cristofaro, H. Sarvari
Purpose Sustainable economic growth in both developed and developing countries requires the restructuring and expansion of road transportation infrastructures (RTIs). However, RTIs are always subject to high costs and delays, especially in developing countries with fewer resources than developed ones. Cost overruns and inaccurate forecasts usually lead to project failures. In this regard, some governments in developing countries have adopted public–private partnerships (PPPs) to deliver RTI projects with very positive outcomes. However, academic research has not yet studied the most recurring barriers and associated solutions to adopting PPPs in RTIs particularly for developing countries. This paper aims to fill up this knowledge gap in the existing literature. Design/methodology/approach A Delphi survey method involving 103 experts in RTIs based in Iran was implemented. Results indicated that the most perceived barriers to applying PPPs in RTIs in developing countries are linked to political, legal and economic factors. Ten other experts also participated in semistructured interviews, which were thematically analyzed to provide practical effective solutions for overcoming those identified barriers. Findings The findings indicated that all the presented barriers achieved above-average scores and could be considered severe obstacles of applying PPPs in RTIs for developing countries. In terms of barriers and solutions reported, these seem to converge on three profound elements: political stability, legal framework and conjoint management. Originality/value To the best of the authors’ knowledge, this is the first-ever research study regarding the barriers to adopting PPPs in delivering RTI projects for developing countries. Practical recommendations for overcoming these perceived barriers and achieving better implementation of PPPs in RTIs for developing countries were advocated. This work has contributed to the extant PPP theory as the management of coproduction in delivering RTI projects.
{"title":"Barriers and solutions in adopting public–private partnerships in road transportation infrastructure projects for developing countries: results of a Delphi survey in Iran","authors":"D. Chan, Dher Abdul Hadi Sadeq, Aqeel Mohammed Fadhil, Matteo Cristofaro, H. Sarvari","doi":"10.1108/jfm-01-2022-0007","DOIUrl":"https://doi.org/10.1108/jfm-01-2022-0007","url":null,"abstract":"Purpose\u0000Sustainable economic growth in both developed and developing countries requires the restructuring and expansion of road transportation infrastructures (RTIs). However, RTIs are always subject to high costs and delays, especially in developing countries with fewer resources than developed ones. Cost overruns and inaccurate forecasts usually lead to project failures. In this regard, some governments in developing countries have adopted public–private partnerships (PPPs) to deliver RTI projects with very positive outcomes. However, academic research has not yet studied the most recurring barriers and associated solutions to adopting PPPs in RTIs particularly for developing countries. This paper aims to fill up this knowledge gap in the existing literature.\u0000\u0000\u0000Design/methodology/approach\u0000A Delphi survey method involving 103 experts in RTIs based in Iran was implemented. Results indicated that the most perceived barriers to applying PPPs in RTIs in developing countries are linked to political, legal and economic factors. Ten other experts also participated in semistructured interviews, which were thematically analyzed to provide practical effective solutions for overcoming those identified barriers.\u0000\u0000\u0000Findings\u0000The findings indicated that all the presented barriers achieved above-average scores and could be considered severe obstacles of applying PPPs in RTIs for developing countries. In terms of barriers and solutions reported, these seem to converge on three profound elements: political stability, legal framework and conjoint management.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this is the first-ever research study regarding the barriers to adopting PPPs in delivering RTI projects for developing countries. Practical recommendations for overcoming these perceived barriers and achieving better implementation of PPPs in RTIs for developing countries were advocated. This work has contributed to the extant PPP theory as the management of coproduction in delivering RTI projects.","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49517549","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-12-01DOI: 10.1108/jfm-05-2022-0055
M. Salehi, Mohammed Ahmed Jabbar, Saleh Orfizadeh
Purpose This study investigates the relationship between management's psychological characteristics (managers' narcissism, overconfidence and managers' myopia) and earnings management in the pre-Islamic State of Iraq and Syria (ISIS) and post-ISIS eras. Design/methodology/approach A multivariate regression model was used to test the hypotheses. The research hypotheses were tested using a sample of all companies listed on the Iraqi Stock Exchange from 2014 to 2020. Findings Findings indicate a positive and significant relationship between managers' narcissism, overconfidence and myopia with accrual and real earnings management. According to the results, the ISIS weakens the relationship between managers' narcissism, managers' overconfidence and managers' myopia with accrual and real earnings management. Originality/value Because no study has addressed this issue in Iraq so far, the results of this research can provide helpful information for its users and improve the knowledge and science in this area.
{"title":"Management psychological characteristics and earnings management","authors":"M. Salehi, Mohammed Ahmed Jabbar, Saleh Orfizadeh","doi":"10.1108/jfm-05-2022-0055","DOIUrl":"https://doi.org/10.1108/jfm-05-2022-0055","url":null,"abstract":"\u0000Purpose\u0000This study investigates the relationship between management's psychological characteristics (managers' narcissism, overconfidence and managers' myopia) and earnings management in the pre-Islamic State of Iraq and Syria (ISIS) and post-ISIS eras.\u0000\u0000\u0000Design/methodology/approach\u0000A multivariate regression model was used to test the hypotheses. The research hypotheses were tested using a sample of all companies listed on the Iraqi Stock Exchange from 2014 to 2020.\u0000\u0000\u0000Findings\u0000Findings indicate a positive and significant relationship between managers' narcissism, overconfidence and myopia with accrual and real earnings management. According to the results, the ISIS weakens the relationship between managers' narcissism, managers' overconfidence and managers' myopia with accrual and real earnings management.\u0000\u0000\u0000Originality/value\u0000Because no study has addressed this issue in Iraq so far, the results of this research can provide helpful information for its users and improve the knowledge and science in this area.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42054182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-11-22DOI: 10.1108/jfm-10-2021-0132
Praveena Munianday, Rahimi A. Rahman, M. Esa
Purpose There is a dearth of studies conducted by local academics on actual building information modelling (BIM) projects to analyse the actual hurdles of BIM adoption. The majority of BIM research focuses on the technology’s general advantages, disadvantages, issues and limitations. In addition, research on actual BIM projects that have integrated BIM throughout the project is necessary to increase the current low number of BIM users in Malaysia. Consequently, the purpose of this study is to examine the challenges BIM adopters experience while implementing BIM in their projects and how they overcome them. Design/methodology/approach An in-depth interview session was used to collect data based on a case-study methodology. In Malaysia, three BIM projects were chosen, given the available resources. To evaluate the data in this qualitative study, NVivo was used. Findings According to the findings, the most important elements influencing the adoption of new technology and innovation were people and capital. The most significant impediments to BIM adoption are the appraisal of time and finances, as well as the tolerance of changes in approach. Originality/value Collaborative training and BIM education have been the most explored solutions for reducing BIM difficulties. As a result, these concerns and solutions should be investigated and implemented to ensure project success and fully use technological innovation.
{"title":"Case study on barriers to building information modelling implementation in Malaysia","authors":"Praveena Munianday, Rahimi A. Rahman, M. Esa","doi":"10.1108/jfm-10-2021-0132","DOIUrl":"https://doi.org/10.1108/jfm-10-2021-0132","url":null,"abstract":"\u0000Purpose\u0000There is a dearth of studies conducted by local academics on actual building information modelling (BIM) projects to analyse the actual hurdles of BIM adoption. The majority of BIM research focuses on the technology’s general advantages, disadvantages, issues and limitations. In addition, research on actual BIM projects that have integrated BIM throughout the project is necessary to increase the current low number of BIM users in Malaysia. Consequently, the purpose of this study is to examine the challenges BIM adopters experience while implementing BIM in their projects and how they overcome them.\u0000\u0000\u0000Design/methodology/approach\u0000An in-depth interview session was used to collect data based on a case-study methodology. In Malaysia, three BIM projects were chosen, given the available resources. To evaluate the data in this qualitative study, NVivo was used.\u0000\u0000\u0000Findings\u0000According to the findings, the most important elements influencing the adoption of new technology and innovation were people and capital. The most significant impediments to BIM adoption are the appraisal of time and finances, as well as the tolerance of changes in approach.\u0000\u0000\u0000Originality/value\u0000Collaborative training and BIM education have been the most explored solutions for reducing BIM difficulties. As a result, these concerns and solutions should be investigated and implemented to ensure project success and fully use technological innovation.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44850845","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose Abuja, the capital city of Nigeria, is one of the fastest growing capital cities in sub-Saharan Africa. Recently, the city is experiencing an alarming rate of burglary and violent crimes, while the city planning management frameworks lacks adequate and effective crime mapping, monitoring and management techniques necessary for achieving liveable and safe environment for habitation despite its grandiose spatial planning and aesthetically appealing architectural design as a modern city. Based on police crime records (2007–2018) and geospatial analysis, this paper aims to provide adequate understanding on the interplay of land use configuration and burglary crime formation in residential neighbourhoods of Abuja, Nigeria. Design/methodology/approach The methods used for the purpose of data collection includes; field survey, Block Environmental Inventory, while inferential statistics and Geographic Information System tools was used for data analysis. The analysis established that Lagos, Nsukka and Enugu Streets are hotspots; while Chief Palace street, Ladoke Akintola and Oka-Akoko streets were found to be cold spots. Findings This study, however, established the applicability of crime pattern, opportunity theory and routine activity theory in understanding the rising burglary crime events in the study areas and the link between physical characteristics of street block typology and burglary crime pattern. The results of the analysis has in a way affirmed the positions of the theories, while disagreed with them in cases where the results indicated contrary outcome. Originality/value This paper concluded with inference drawn from the results that supported mixed-use development but with built-in crime prevention through environmental design strategies as effective burglary crime prevention mechanisms that contribute to crime rate reduction.
{"title":"Spatial pattern of burglary in residential neighbourhoods: a case study of Abuja, Nigeria","authors":"Idris Isah Iliyasu, Aldrin Abdullah, Massoomeh Hedayati Marzbali","doi":"10.1108/jfm-04-2022-0033","DOIUrl":"https://doi.org/10.1108/jfm-04-2022-0033","url":null,"abstract":"\u0000Purpose\u0000Abuja, the capital city of Nigeria, is one of the fastest growing capital cities in sub-Saharan Africa. Recently, the city is experiencing an alarming rate of burglary and violent crimes, while the city planning management frameworks lacks adequate and effective crime mapping, monitoring and management techniques necessary for achieving liveable and safe environment for habitation despite its grandiose spatial planning and aesthetically appealing architectural design as a modern city. Based on police crime records (2007–2018) and geospatial analysis, this paper aims to provide adequate understanding on the interplay of land use configuration and burglary crime formation in residential neighbourhoods of Abuja, Nigeria.\u0000\u0000\u0000Design/methodology/approach\u0000The methods used for the purpose of data collection includes; field survey, Block Environmental Inventory, while inferential statistics and Geographic Information System tools was used for data analysis. The analysis established that Lagos, Nsukka and Enugu Streets are hotspots; while Chief Palace street, Ladoke Akintola and Oka-Akoko streets were found to be cold spots.\u0000\u0000\u0000Findings\u0000This study, however, established the applicability of crime pattern, opportunity theory and routine activity theory in understanding the rising burglary crime events in the study areas and the link between physical characteristics of street block typology and burglary crime pattern. The results of the analysis has in a way affirmed the positions of the theories, while disagreed with them in cases where the results indicated contrary outcome.\u0000\u0000\u0000Originality/value\u0000This paper concluded with inference drawn from the results that supported mixed-use development but with built-in crime prevention through environmental design strategies as effective burglary crime prevention mechanisms that contribute to crime rate reduction.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49012401","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-19DOI: 10.1108/jfm-05-2022-0050
P. V. Ingle, G. Mahesh
Purpose The success of construction projects can be indicated by measuring their performance. For effective project performance (PP), the successful execution of a construction projects is very important. A systematic review of the literature on performance areas and performance assessment models was undertaken. The purpose of this paper is to develop a mathematical formulation for construction PP areas to suit the Indian context by modifying the current project quarterback rating (PQR) model. Design/methodology/approach Based on the literature, the PQR model has not been validated for suitability in the Indian context. To validate the PQR model and modify the same for the Indian context, a survey instrument was used to collect data on performance areas and a multivariate data analysis technique was carried out to develop a modified model. Delphi technique was used to assign the weights for each performance metric in performance areas. Findings This study concluded the importance of three additional performance areas, namely, productivity, stakeholder satisfaction and environment for assessing PP for Indian construction projects. It also identified the interrelationship between the performance areas and the PP. Practical implications The developed modified PQR model (MPQR) will guide the concerned stakeholders to take corrective actions for improving the performance of construction projects. Originality/value The MPQR proposed in this paper covers ten areas and is a comprehensive single score that can be used to benchmark and compare performance over different projects to achieve continuous improvement.
{"title":"Exploring performance areas and developing performance assessment model for a construction projects in India","authors":"P. V. Ingle, G. Mahesh","doi":"10.1108/jfm-05-2022-0050","DOIUrl":"https://doi.org/10.1108/jfm-05-2022-0050","url":null,"abstract":"\u0000Purpose\u0000The success of construction projects can be indicated by measuring their performance. For effective project performance (PP), the successful execution of a construction projects is very important. A systematic review of the literature on performance areas and performance assessment models was undertaken. The purpose of this paper is to develop a mathematical formulation for construction PP areas to suit the Indian context by modifying the current project quarterback rating (PQR) model.\u0000\u0000\u0000Design/methodology/approach\u0000Based on the literature, the PQR model has not been validated for suitability in the Indian context. To validate the PQR model and modify the same for the Indian context, a survey instrument was used to collect data on performance areas and a multivariate data analysis technique was carried out to develop a modified model. Delphi technique was used to assign the weights for each performance metric in performance areas.\u0000\u0000\u0000Findings\u0000This study concluded the importance of three additional performance areas, namely, productivity, stakeholder satisfaction and environment for assessing PP for Indian construction projects. It also identified the interrelationship between the performance areas and the PP.\u0000\u0000\u0000Practical implications\u0000The developed modified PQR model (MPQR) will guide the concerned stakeholders to take corrective actions for improving the performance of construction projects.\u0000\u0000\u0000Originality/value\u0000The MPQR proposed in this paper covers ten areas and is a comprehensive single score that can be used to benchmark and compare performance over different projects to achieve continuous improvement.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45899725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-11DOI: 10.1108/jfm-01-2022-0011
A. Weerasinghe, E. Onyeizu, J. Rotimi
Purpose Better identification of comfort preferences and occupant behaviour drivers is expected to improve buildings’ user-centred designs and energy operations. To understand the underline drivers of occupant behaviours in office buildings, this study aims to evaluate the inter-relationships among occupant energy behaviours, indoor environmental quality satisfaction, user control and social-psychological factors influencing occupant behaviours in New Zealand offices. Design/methodology/approach Using an occupant perception survey, this study identifies the occupant behaviour patterns based on multi-domain comfort preferences. A case study was conducted in five office spaces of a university in Auckland, New Zealand. Data were collected from 52 occupants and analysed using descriptive and binary logistic regression analysis. Indoor environmental quality, user control, motivational, opportunity and ability factors were the independent variables considered. A model to predict the behaviours using environmental, building and social-psychological aspects was developed. Findings The results showed that the primary sources of indoor environmental quality discomfort were related to thermal and air quality, while occupants’ indoor environmental quality satisfaction correlated with their comfort preferences. The outcomes emphasise how the connection between building systems and occupants’ comfort preferences affect the choice of occupant behaviours in offices. Also, the primary occupant behaviours were drinking hot and cold beverages, opening/closing windows and internal doors and adjusting clothing. The binary logistic regression analysis showed that occupants’ perceived user control satisfaction is the main driver for increasing window actions. No other independent variable showed a statistically significant association with other behaviours. Originality/value This study adopted a novel approach to assess the combined effects of comfort preferences, occupant energy behaviours and various environmental, building and socio-psychological factors for modelling energy-saving behaviours in office buildings.
{"title":"Environmental and socio-psychological drivers of building users’ behaviours: a case study of tertiary institutional offices in Auckland","authors":"A. Weerasinghe, E. Onyeizu, J. Rotimi","doi":"10.1108/jfm-01-2022-0011","DOIUrl":"https://doi.org/10.1108/jfm-01-2022-0011","url":null,"abstract":"\u0000Purpose\u0000Better identification of comfort preferences and occupant behaviour drivers is expected to improve buildings’ user-centred designs and energy operations. To understand the underline drivers of occupant behaviours in office buildings, this study aims to evaluate the inter-relationships among occupant energy behaviours, indoor environmental quality satisfaction, user control and social-psychological factors influencing occupant behaviours in New Zealand offices.\u0000\u0000\u0000Design/methodology/approach\u0000Using an occupant perception survey, this study identifies the occupant behaviour patterns based on multi-domain comfort preferences. A case study was conducted in five office spaces of a university in Auckland, New Zealand. Data were collected from 52 occupants and analysed using descriptive and binary logistic regression analysis. Indoor environmental quality, user control, motivational, opportunity and ability factors were the independent variables considered. A model to predict the behaviours using environmental, building and social-psychological aspects was developed.\u0000\u0000\u0000Findings\u0000The results showed that the primary sources of indoor environmental quality discomfort were related to thermal and air quality, while occupants’ indoor environmental quality satisfaction correlated with their comfort preferences. The outcomes emphasise how the connection between building systems and occupants’ comfort preferences affect the choice of occupant behaviours in offices. Also, the primary occupant behaviours were drinking hot and cold beverages, opening/closing windows and internal doors and adjusting clothing. The binary logistic regression analysis showed that occupants’ perceived user control satisfaction is the main driver for increasing window actions. No other independent variable showed a statistically significant association with other behaviours.\u0000\u0000\u0000Originality/value\u0000This study adopted a novel approach to assess the combined effects of comfort preferences, occupant energy behaviours and various environmental, building and socio-psychological factors for modelling energy-saving behaviours in office buildings.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42861537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-11DOI: 10.1108/jfm-03-2022-0029
Matti J. Haverila, Jenny C. Twyford
Purpose Against the backdrop of management, planning, temporary organizations, Shannon–Weaver theory of communication and evaluation theories, the purpose of this research paper is to examine the relative importance of specific project management tasks in the various phases of system delivery projects in distinguishing successful and unsuccessful projects. Design/methodology/approach A survey method was used (N = 3,129) to collect data from the customers of a major systems delivery project management company operating in the facilities management industry. Logistic regression was used to analyze the capability and relative importance of the tasks in discriminating successful and unsuccessful projects. Findings The results of the paper indicate that three out four installation tasks were among the top three in their ability to differentiate the successful and unsuccessful systems delivery project. Especially critical tasks were “Meeting milestones” and “Allocation of appropriate resources” so that the project could be completed on-time. Relatively less important tasks were “Advice and suggestions regarding the development of specifications for the project” and “Proposal to meet the intent of the company’s specifications” in the proposal phase of the project, and “Resolving warranty issues as defined by the warranty process” in the commissioning phase. Originality/value Previous research has assessed the importance of the various project management phases. This research examines the capability of the more minutiae tasks to distinguish the successful and unsuccessful projects in the various phases of systems delivery projects, i.e. proposal, installation and commissioning.
{"title":"What (specifically) differentiates the successful and unsuccessful systems delivery projects (SDPs)","authors":"Matti J. Haverila, Jenny C. Twyford","doi":"10.1108/jfm-03-2022-0029","DOIUrl":"https://doi.org/10.1108/jfm-03-2022-0029","url":null,"abstract":"\u0000Purpose\u0000Against the backdrop of management, planning, temporary organizations, Shannon–Weaver theory of communication and evaluation theories, the purpose of this research paper is to examine the relative importance of specific project management tasks in the various phases of system delivery projects in distinguishing successful and unsuccessful projects.\u0000\u0000\u0000Design/methodology/approach\u0000A survey method was used (N = 3,129) to collect data from the customers of a major systems delivery project management company operating in the facilities management industry. Logistic regression was used to analyze the capability and relative importance of the tasks in discriminating successful and unsuccessful projects.\u0000\u0000\u0000Findings\u0000The results of the paper indicate that three out four installation tasks were among the top three in their ability to differentiate the successful and unsuccessful systems delivery project. Especially critical tasks were “Meeting milestones” and “Allocation of appropriate resources” so that the project could be completed on-time. Relatively less important tasks were “Advice and suggestions regarding the development of specifications for the project” and “Proposal to meet the intent of the company’s specifications” in the proposal phase of the project, and “Resolving warranty issues as defined by the warranty process” in the commissioning phase.\u0000\u0000\u0000Originality/value\u0000Previous research has assessed the importance of the various project management phases. This research examines the capability of the more minutiae tasks to distinguish the successful and unsuccessful projects in the various phases of systems delivery projects, i.e. proposal, installation and commissioning.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43342400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-06DOI: 10.1108/jfm-01-2022-0001
Ahmed Gouda Mohamed, Amr Mousa
Purpose Current research efforts exhibit a surge imperative for a building information modelling (BIM) approach that embodies a repository of all relevant data of existing building components while monitoring and consistently recording numerous components’ functions throughout its lifecycle, especially in Egypt. This research paper aims to develop an integrated as-is BIM-facility management (FM) information model for the existing building’s components via a case study, depicting a repository for historical data and knowledge amassed from inspections and conveying maintenance decisions automatically during the FM practices. Design/methodology/approach The developed approach pursues four successive steps: data acquisition and processing of building components; components recognition from point clouds; modelling scanned point clouds; and quick response code information transfer to BIM components. Findings The proposed approach incorporates the as-is BIM with the building components’ as-is FM information to portray a repository for historical data and knowledge collected from inspections to proactively benefit facility managers in simplifying, expediting and enhancing maintenance decisions automatically during FM practices. Originality/value This paper presents a digital alternative to manual maintenance recordkeeping concerning building components to retrieve their as-is and historical data using a case study in Egypt. This paper proposes a broad scan to as-is information BIM approach for the existing building’s components to condone maintenance interventions using a versatile, affordable, readily available and multi-functional method for scanning the building’s components using a handheld tool.
{"title":"As-is facility management approach using LiDAR-based building information modelling: a case study in Egypt","authors":"Ahmed Gouda Mohamed, Amr Mousa","doi":"10.1108/jfm-01-2022-0001","DOIUrl":"https://doi.org/10.1108/jfm-01-2022-0001","url":null,"abstract":"\u0000Purpose\u0000Current research efforts exhibit a surge imperative for a building information modelling (BIM) approach that embodies a repository of all relevant data of existing building components while monitoring and consistently recording numerous components’ functions throughout its lifecycle, especially in Egypt. This research paper aims to develop an integrated as-is BIM-facility management (FM) information model for the existing building’s components via a case study, depicting a repository for historical data and knowledge amassed from inspections and conveying maintenance decisions automatically during the FM practices.\u0000\u0000\u0000Design/methodology/approach\u0000The developed approach pursues four successive steps: data acquisition and processing of building components; components recognition from point clouds; modelling scanned point clouds; and quick response code information transfer to BIM components.\u0000\u0000\u0000Findings\u0000The proposed approach incorporates the as-is BIM with the building components’ as-is FM information to portray a repository for historical data and knowledge collected from inspections to proactively benefit facility managers in simplifying, expediting and enhancing maintenance decisions automatically during FM practices.\u0000\u0000\u0000Originality/value\u0000This paper presents a digital alternative to manual maintenance recordkeeping concerning building components to retrieve their as-is and historical data using a case study in Egypt. This paper proposes a broad scan to as-is information BIM approach for the existing building’s components to condone maintenance interventions using a versatile, affordable, readily available and multi-functional method for scanning the building’s components using a handheld tool.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-10-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42646915","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-04DOI: 10.1108/jfm-10-2021-0122
Azlan Ariff Ali Ariff, Emma Marinie Ahmad Zawawi, J. Yunus, Qi Jie Kwong
Purpose Despite its worldwide reputation as an effective solution to sustainable building development and energy efficiency, green roofs in Malaysian cities are rarely accessible. The architecture of the building primarily influences public accessibility, crime watch and safety level and events that encourage the public's engagement, which is evident in crowd density. The purpose of this paper is to discuss the social potential of highly accessible Malaysian green roofs as public space, initiated by the lack of local published material discussing on this topic. Design/methodology/approach This study reviews the current issues concerning limited public accessibility on Malaysian public institution green roofs by systematic literature review and thematic analysis by comparing the effectiveness of applicable public space strategies on the green roof. Findings The criteria that have been identified and considered as study parameters include architecture, safety and surveillance, and active functions. Through systematic review of available literature, these characteristics contribute positively to public participation within the public realm. Social implications The exploration of the social potential would establish a green roof as a thriving public space that welcomes the public from all ages and backgrounds, addressing the general public accessibility towards outdoor recreational areas, especially within dense urbanisation with diminishing green spaces. Originality/value This research highlights the key characteristics of the highly functional public space that could be applied in developing a guideline for designing future green roofs with high accessibility potential for the public in the city area, in parallel with the anticipated future growth in demand for green roofs infrastructure surrounding public buildings.
{"title":"A systematic review for a highly accessible green roof for Malaysian public institution buildings","authors":"Azlan Ariff Ali Ariff, Emma Marinie Ahmad Zawawi, J. Yunus, Qi Jie Kwong","doi":"10.1108/jfm-10-2021-0122","DOIUrl":"https://doi.org/10.1108/jfm-10-2021-0122","url":null,"abstract":"\u0000Purpose\u0000Despite its worldwide reputation as an effective solution to sustainable building development and energy efficiency, green roofs in Malaysian cities are rarely accessible. The architecture of the building primarily influences public accessibility, crime watch and safety level and events that encourage the public's engagement, which is evident in crowd density. The purpose of this paper is to discuss the social potential of highly accessible Malaysian green roofs as public space, initiated by the lack of local published material discussing on this topic.\u0000\u0000\u0000Design/methodology/approach\u0000This study reviews the current issues concerning limited public accessibility on Malaysian public institution green roofs by systematic literature review and thematic analysis by comparing the effectiveness of applicable public space strategies on the green roof.\u0000\u0000\u0000Findings\u0000The criteria that have been identified and considered as study parameters include architecture, safety and surveillance, and active functions. Through systematic review of available literature, these characteristics contribute positively to public participation within the public realm.\u0000\u0000\u0000Social implications\u0000The exploration of the social potential would establish a green roof as a thriving public space that welcomes the public from all ages and backgrounds, addressing the general public accessibility towards outdoor recreational areas, especially within dense urbanisation with diminishing green spaces.\u0000\u0000\u0000Originality/value\u0000This research highlights the key characteristics of the highly functional public space that could be applied in developing a guideline for designing future green roofs with high accessibility potential for the public in the city area, in parallel with the anticipated future growth in demand for green roofs infrastructure surrounding public buildings.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45931707","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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