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Investigating the Causes of Swim Instructor Turnover in the Aquatics Industry 水上运动行业游泳教练离职原因调查
Q2 Social Sciences Pub Date : 2023-09-22 DOI: 10.18666/jpra-2023-11730
Michael Butson, Eric Du, Ruth Jeanes, John Tower
Employees are said to be the backbone of any organization. The aquatic industry is one of the largest employers in the sport and recreation sector and is rapidly growing, with career opportunities available to a diverse workforce for individuals of all ages and backgrounds (Sherry et al., 2021). The aquatics industry is experiencing increased voluntary and dysfunctional swim instructor turnover. Employee turnover is the rate at which individuals leave an organization, and high employee turnover can be disruptive and costly for management, employees, and customers. High swim instructor turnover undermines the effectiveness of swim instruction and exacerbates the risk of swimming-related injuries and drowning. Therefore, a critical first step is to better understand the reasons for turnover to address concerns with recruitment and swim instructor retention. High employee turnover should not be excused as an inherent characteristic of the aquatics industry, but rather the result of individual and systemic factors. As swim instructor turnover is an under-researched issue, we adopted an exploratory approach to this research. We utilized a qualitative research approach, collecting data through a series of semi-structured interviews, to explore the reasons for swim instructor turnover with nineteen (58% male, 42% female) former swim instructors. Most respondents reported a combination of reasons that ultimately led to separation from their position. A deductive analysis of the interview data revealed the reasons for turnover among former swim instructors: swim instructing as a temporary role, limited career progression, failing to understand and underestimating the swim instructor working environment, and a negative view of management. This research extends human resource management literature across the aquatics industry by identifying reasons for turnover from the perspective of former swim instructors. When swim instructors depart, it can disrupt existing relationships and workflows, and makes it so that fewer individuals get the benefits associated with learning to swim. These results suggest managers would benefit from implementing appropriate retention strategies to retain swim instructors, realistic job preview, swim instructor training and personal development, and exit interviews.
员工被认为是任何组织的支柱。水上产业是体育和娱乐行业中最大的雇主之一,并且正在迅速发展,为所有年龄和背景的不同劳动力提供职业机会(Sherry et al., 2021)。水上运动行业正在经历越来越多的自愿和功能失调的游泳教练更替。员工流动率是指个人离开组织的速度,高员工流动率对管理层、员工和客户来说都是破坏性的,代价高昂。游泳教练的高更替破坏了游泳教学的有效性,并加剧了游泳相关伤害和溺水的风险。因此,关键的第一步是更好地了解人员流动的原因,以解决招聘和保留游泳教练的问题。员工的高流动率不应该被认为是水产行业的固有特征,而是个体和系统因素的结果。由于游泳教练的离职是一个研究不足的问题,我们采用了探索性的研究方法。我们采用定性研究方法,通过一系列半结构化访谈收集数据,探讨19名前游泳教练(58%男性,42%女性)离职的原因。大多数受访者表示,最终导致离职的原因有很多。通过对访谈数据的演绎分析,揭示了前游泳教练离职的原因:作为临时角色的游泳教练、有限的职业发展、不了解和低估游泳教练的工作环境以及对管理的消极看法。本研究通过从前游泳教练的角度找出离职的原因,将人力资源管理文献扩展到整个游泳行业。当游泳教练离开时,可能会破坏现有的关系和工作流程,从而使更少的人从学习游泳中受益。这些结果表明,管理者将受益于实施适当的保留策略,以保留游泳教练,现实的工作预览,游泳教练培训和个人发展,以及离职面谈。
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引用次数: 0
Too Many Bots: A Lesson for Online Quantitative Data Collection 太多的机器人:在线定量数据收集的教训
Q2 Social Sciences Pub Date : 2023-09-15 DOI: 10.18666/jpra-2023-12011
Keri A. Schwab, Ben Sherman, Marni Goldenberg
“Bots,” computer software capable of taking surveys for an operator, pose a serious threat to the integrity of research that relies on publicly available online surveys. This paper addresses the issue of bot responses to online surveys and suggests several strategies for reducing and addressing these fraudulent responses. To combat this threat, researchers should employ specific methods for building, distributing, and processing surveys that deter and eliminate bot responses from the dataset. Methods for anti-bot survey design include building bot detection software into the survey, creating trap questions, and writing questions that require specific free-form answers. Survey distribution methods that avoid or hide monetary incentives, use a password-protected link, or employ some other form of population targeting will also receive fewer bot responses. Finally, data should be screened for bots after collection using a set of reliable criteria to identify and remove bot responses.
“机器人”是一种能够为操作员进行调查的计算机软件,它对依赖于公开在线调查的研究的完整性构成了严重威胁。本文解决了机器人对在线调查的响应问题,并提出了减少和解决这些欺诈性响应的几种策略。为了对抗这种威胁,研究人员应该采用特定的方法来构建、分发和处理调查,以阻止和消除数据集中的机器人响应。反机器人调查设计的方法包括在调查中构建机器人检测软件,创建陷阱问题,以及编写需要特定自由形式答案的问题。避免或隐藏金钱奖励、使用密码保护链接或采用其他形式的人口定位的调查分发方法也会收到更少的机器人回复。最后,在收集数据后,应该使用一组可靠的标准来识别和删除机器人响应,以筛选机器人。
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引用次数: 0
Recreation on the Battlefield: Planning for Shifting Visitor Use at Monocacy National Battlefield 战场上的娱乐:计划在Monocacy国家战场转移游客使用
IF 1.3 Q2 Social Sciences Pub Date : 2023-09-04 DOI: 10.18666/jpra-2023-11918
C. Zajchowski, Caleb J. Scruggs, Jessica P. Fefer, Cait Henry, Colin McCormack, Chandler J. Berry
Outdoor recreation is increasing worldwide, driving recreationists to seek new sites for active leisure pursuits. Recreational use at sites of cultural significance (i.e., historic battlefields) may conflict with their primary legislated purpose, diverting financial and human resources. We documented this process at Monocacy National Battlefield, a U.S. National Park Service site in an urbanizing region of the State of Maryland. A novel mixed-methods approach included a 1) scoping review of relevant peer-reviewed literature; 2) an anonymized, spatiotemporal analysis of visitor trips and place of residence; and 3) cross-sectional, on-site visitor survey of local and destination visitors using an Importance-Performance Analysis. Results illustrate a significant segment of local visitors and recent growth in trips to sites other than the battlefield visitor center. Local visitors were also significantly more likely to identify higher importance to recreation-related facilities, services, and park attributes. While population growth slowed in the recent decade within Frederick County, future increases may yield potential for conflict between recreational and historic uses. Triangulating spatiotemporal and survey-based methods can assist managers in understanding recreation demand in similar units experiencing scope creep to inform iterative outreach, monitoring, planning, and adaptive management to respond to changing demography.
户外娱乐活动在世界范围内日益增多,促使休闲人士寻找新的场所进行积极的休闲活动。在具有文化意义的地点(即历史战场)进行娱乐用途可能与其主要立法目的相冲突,从而转移财政和人力资源。我们在Monocacy国家战场记录了这一过程,这是位于马里兰州城市化地区的美国国家公园管理局遗址。一种新颖的混合方法包括:1)对相关同行评议文献进行范围审查;2)游客出行和居住地的匿名时空分析;3)使用重要性-绩效分析对本地和目的地游客进行横断面现场调查。结果表明,当地游客占很大一部分,最近前往战场游客中心以外的景点的游客数量有所增长。当地游客也更有可能认为与娱乐相关的设施、服务和公园属性更重要。虽然弗雷德里克县的人口增长在最近十年有所放缓,但未来的增长可能会在娱乐和历史用途之间产生潜在的冲突。三角测量时空和基于调查的方法可以帮助管理者了解经历范围蔓延的类似单位的娱乐需求,从而为迭代推广、监测、规划和适应性管理提供信息,以应对不断变化的人口统计。
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引用次数: 0
The Effectiveness of a Healthy Snack and Beverage Handout and Interactive Education on the Youth Sport Snacking Environment 健康零食和饮料分发及互动教育对青少年运动零食环境的影响
IF 1.3 Q2 Social Sciences Pub Date : 2023-08-11 DOI: 10.18666/jpra-2023-11898
Rosalyn M. Brown, Alexa Schaufler, D. C. Castellanos, Corinne M. Daprano
Childhood obesity remains a pertinent problem in the United States, with dietary intake being one modifiable risk factor (Center of Disease Control and Prevention [CDC], 2022a). Thus, developing healthy dietary habits in children and adolescents is important in reducing the risk of obesity. An opportunity for this occurs in youth sport snacking behaviors. Research has indicated that snacks provided after youth sport games are often energy dense and high in sugar, sodium, and fat (Bennion et al., 2020; Irby et al., 2014; Rafferty et al., 2018). The purpose of the present study was to first observe the influences on snack choice in youth sport. Secondly, the effects of a multifactorial educational intervention guided by the social cognitive theory (SCT) on snack choice was examined. The intervention consisted of a handout, a Healthy Snack and Beverage page in the parks and recreation district guidebook, an educational booth during the first game, and an education session during the coaches’ meeting. Participants included 121 parents who had children participating in the youth soccer or volleyball league administered by a local parks and recreation district. A questionnaire was developed to determine parental perception of what is a healthy snack, after game snacking practices and influences on snack choice. The questionnaire was administered online to participants during league registration and during the last week of the season. Paired sample t-tests were performed to examine the differences in snacks purchased from pre- to post-intervention. Further, a multiple analysis was used to predict snack choice based on six identified influencing factors. There were 121 parents and coaches who responded to the pre-intervention questionnaire and 32 of those participants responded to the post-intervention questionnaire. There was a significant decrease in unhealthy snacks brought by parents (p=<0.05). The “health of the snack” (p<0.01) and “social media/advertising” (p=0.02) were independent predictors of snack choice (p<0.05). In conclusion, addressing the unhealthy snacking environment in youth sport through targeted educational interventions, could promote a healthier snacking environment.
儿童肥胖在美国仍然是一个相关问题,饮食摄入是一个可改变的风险因素(美国疾病控制与预防中心,2022a)。因此,培养儿童和青少年的健康饮食习惯对于降低肥胖风险非常重要。这种情况发生在青少年运动零食行为中。研究表明,青少年体育比赛后提供的零食通常能量密集,高糖、高钠和高脂肪(Bennion等人,2020;Irby等人,2014;Rafferty等人,2018)。本研究的目的是首先观察青少年运动中零食选择的影响。其次,考察了以社会认知理论(SCT)为指导的多因素教育干预对零食选择的影响。干预措施包括一份讲义、公园和娱乐区指南中的健康零食和饮料页面、第一场比赛期间的教育摊位以及教练会议期间的教育课程。参与者包括121名有孩子参加当地公园和娱乐区管理的青少年足球或排球联赛的家长。制定了一份问卷,以确定父母对什么是健康零食的看法、赛后零食的做法以及对零食选择的影响。该问卷在联赛注册期间和赛季最后一周对参与者进行了在线管理。进行配对样本t检验,以检验干预前后购买零食的差异。此外,基于六个已确定的影响因素,使用多元分析来预测零食选择。共有121名家长和教练对干预前问卷做出了回应,其中32名参与者对干预后问卷做出了回复。父母带来的不健康零食显著减少(p=0.05)。“零食的健康”(p<0.01)和“社交媒体/广告”(p=0.02)是零食选择的独立预测因素(p<0.05)。总之,通过有针对性的教育干预来解决青少年运动中不健康的零食环境,可以促进更健康的零食氛围。
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引用次数: 0
Associations between Risk Assessments of COVID-19, Golf Club’s Risk Management, and Golf Participation COVID-19风险评估、高尔夫俱乐部风险管理和高尔夫参与之间的关系
IF 1.3 Q2 Social Sciences Pub Date : 2023-07-11 DOI: 10.18666/jpra-2023-11968
J. L. Lee, S. Cho, D. Kwak, J. Won
The COVID-19 pandemic had a significant impact on leisure and sport consumption. While many sports and recreational activities, including sports, were suspended to contain the spread of the virus, golf presented an opportunity for individuals to engage in outdoor activity where social distancing was possible. We investigated the importance of risk perception and safety management practices in relation to repeated leisure activity participation among recreational golfers via online survey (N = 268). The results indicated that recreational golfers’ perceived risk of leisure activity participation and perceived managerial safety climate had a significant effect, while cognitive and affective COVID-19 risk perceptions did not have a significant influence on recreational golfer’ revisit intention. The findings provide empirical evidence on how recreational golfer perceived the domain-specific risks associated with COVID-19 and managerial safety climate influence their sports and recreational activity consumption decision making.
新冠肺炎大流行对休闲和体育消费产生了重大影响。虽然包括体育在内的许多体育和娱乐活动都被暂停,以遏制病毒的传播,但高尔夫为个人提供了一个在可能保持社交距离的情况下从事户外活动的机会。我们通过在线调查(N = 268)调查了风险认知和安全管理实践在休闲高尔夫球手重复休闲活动参与中的重要性。结果表明,休闲高尔夫球手对休闲活动参与的感知风险和感知管理安全气候有显著影响,而认知和情感COVID-19风险感知对休闲高尔夫球手的重访意愿没有显著影响。研究结果为休闲高尔夫球手如何感知与COVID-19和管理安全气候相关的特定领域风险影响其体育和娱乐活动消费决策提供了实证证据。
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引用次数: 0
Retaining Camp's Most Valuable Resource: A Study on the Fulfillment of Counselor Autonomy, Competence, and Relatedness and their Impact on Willingness to Return 保留营地最宝贵的资源:辅导员自主性、胜任性和亲缘性的实现及其对回归意愿的影响研究
IF 1.3 Q2 Social Sciences Pub Date : 2023-07-11 DOI: 10.18666/jpra-2023-11849
Myles L. Lynch, Nate E. Trauntvein, R. Barcelona, C. Moorhead
Within the United States, recruiting, hiring, and retaining seasonal staff continues to be a major concern for the summer camp industry. In fact, retention of qualified seasonal staff was the number two (of seven) top emerging issues among American Camp Association professionals. Low staff retention rates are problematic because training is expensive, re-hiring consumes resources, and too much turnover creates instability. Camp administrators need solutions and tools to better understand, and support components of counselor needs, which in turn could improve staff retention. The current study utilized Basic Needs Theory (BNT), a sub theory of Self Determination Theory (SDT), to explore how the degree of need fulfillment and counselor experiences impact a staff member's willingness to return to work the following summer. Data were collected at a large rural coed residential summer camp and a total of 114 staff (mean age = 20.5, SD = 2.07) participated. The Work Basic Needs Satisfaction Scale (W-BNS) was administered to understand the fulfillment of autonomy, competence, and relatedness among camp counselors throughout the summer. A quasi-experimental design was used and baseline responses (pretest) for W-BNS items, dosage (weeks worked), camper years, counselor years, and willingness to return to work at camp were compared to posttest responses using independent sample t-tests and analysis of variance (ANOVA). Multiple regression analysis was used to develop the process and final model to understand the predictors for the dependent variable of staff willingness to return the following summer. Results indicated that dosage was not a significant predictor of willingness to return the following year. In addition, the number of years working at camp was negatively related to staff retention (β = -.402) and camper years positively predicted retention (β = .282). Relatedness (not autonomy or competence) was the most salient basic need predictor of staff retention (β = .288). Camp experience predictors of dosage, camper years, and staff years did not relate to measures of W-BNS but were the only predictors directly related to willingness to return. Results indicated that camp experience and W-BNS items were separate and distinct predictors of a staff member’s choice to return to work. This study expands upon a model for understanding need fulfillment and motivation amongst emerging adults within a summer camp work setting. Camp managerial and programmatic implications related to need fulfillment, training, and culture are discussed.
在美国,招聘、雇用和保留季节性员工一直是夏令营行业关注的主要问题。事实上,留住合格的季节性员工是美国营地协会专业人士关注的第二大问题。低员工保留率是一个问题,因为培训费用昂贵,重新招聘消耗资源,过多的人员流动会造成不稳定。营地管理人员需要解决方案和工具来更好地理解和支持辅导员需求的组成部分,这反过来又可以提高工作人员的保留率。本研究运用自我决定理论(SDT)的一个子理论——基本需求理论(BNT),探讨需求满足程度和咨询师经历如何影响工作人员来年夏季重返工作岗位的意愿。数据收集于一个大型农村男女混合住宿夏令营,共114名工作人员(平均年龄= 20.5,SD = 2.07)参与。使用工作基本需求满意度量表(W-BNS)了解夏令营辅导员在整个夏季的自主性、能力和相关性的实现情况。采用准实验设计,并使用独立样本t检验和方差分析(ANOVA)将W-BNS项目、剂量(工作周数)、营员年数、辅导员年数和重返营地工作意愿的基线反应(前测)与后测反应进行比较。运用多元回归分析,建立过程和最终模型,了解员工来年夏季返校意愿因变量的预测因子。结果表明,用药剂量并不是第二年患者复诊意愿的显著预测因子。此外,营地工作年数与员工保留率呈负相关(β = - 0.402),营地工作年数正预测保留率(β = 0.282)。相关性(而非自主性或能力)是员工留任最显著的基本需求预测因子(β = 0.288)。营地经验预测因子剂量、营地年数和工作人员年数与W-BNS测量无关,但是唯一与返回意愿直接相关的预测因子。结果表明,营地经历和W-BNS项目是工作人员选择重返工作岗位的独立和显著的预测因素。本研究扩展了一个理解需求满足和动机的模型,在夏令营的工作环境中。营地管理和规划的影响相关的需求满足,培训和文化进行了讨论。
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引用次数: 0
A Narrative Identity Approach to Understanding Meaning-making in Summer Camp Employment 从叙事认同的角度理解夏令营就业中的意义生成
IF 1.3 Q2 Social Sciences Pub Date : 2023-07-10 DOI: 10.18666/jpra-2023-11923
Robert P. Warner, Jim Sibthorp, Michael Froehly, C. Wainryb, Jennifer M. Taylor
Summer camp is a common seasonal employment setting for emerging adults in North America (American Camp Association, 2016), and although scholars have suggested that camp can be a developmental setting for youth participants (e.g., Garst et al., 2009), far less is known about camp as a developmental employment setting that supports emerging adults’ identity development (Johnson et al., 2011; Povilaitis & Sibthorp, 2022; Warner, Godwin, et al., 2021). Using narrative identity as a theoretical framework, the purpose of this study was to understand if there were differences in evidence of identity-salient meaning-making between emerging adults’ accounts of camp employment and non-camp employment, as well as examine the developmental characteristics of camp employment linked to how emerging adults make meaning about these experiences. To this end, one narrative about camp employment and one narrative about non-camp employment were collected from emerging adults who had worked at least one summer at a camp (N = 67). The results suggested there was more complex meaning-making in participants’ camp employment narratives compared to their non-camp employment narratives. The results also revealed that when participants reported having supportive coworkers and feeling they made a difference their narratives contained more evidence of meaning-making than the narratives of participants that did not report these characteristics. The results provide support for camp employment as a developmental setting by identifying characteristics linked to the meaning emerging adults draw from their experiences working in this setting. Camp administrators may use these results as evidence of the potential non-monetary value of camp employment. Further, these results suggest that when emerging adult staff perceive their camp employment as having a supportive social environment and providing them opportunities to make a difference, the seasonal employment experience is more likely to become an experience that supports their development. These key findings can be used to communicate the value of camp employment to potential employees and those advising them, such as parents or mentors; further, increasing the perceived value of camp employment amongst current staff members only serves to bolster the advocacy for camp work as a developmental setting.
夏令营是北美新兴成人常见的季节性就业环境(美国营地协会,2016),尽管学者们认为夏令营可以成为青年参与者的发展环境(例如,Garst等人,2009),但人们对夏令营作为支持新兴成年人身份发展的发展就业环境知之甚少(Johnson等人,2011;Povilaitis & Sibthorp, 2022;Warner, Godwin等人,2021)。本研究以叙事认同为理论框架,旨在了解新生成人对营地就业和非营地就业的描述在身份显著意义建构的证据上是否存在差异,并研究与新生成人如何对这些经历产生意义相关的营地就业的发展特征。为此,我们从至少在营地工作过一个夏天的初生成人(N = 67)中收集了一份关于营地就业的叙述和一份关于非营地就业的叙述。结果表明,与非营地就业叙述相比,参与者的营地就业叙述具有更复杂的意义制造。结果还显示,当参与者报告有支持他们的同事并感觉他们有所作为时,他们的叙述比没有报告这些特征的参与者的叙述包含更多的意义制造证据。研究结果为营地就业作为一个发展环境提供了支持,通过识别与新兴成年人从他们在该环境中工作的经历中获得的意义相关的特征。营地管理人员可以使用这些结果作为营地就业的潜在非货币价值的证据。此外,这些结果表明,当新成年员工认为他们的营地就业有一个支持性的社会环境,并为他们提供了发挥作用的机会时,季节性就业经历更有可能成为支持他们发展的经历。这些关键发现可用于向潜在雇员和向他们提供建议的人(如父母或导师)传达营地就业的价值;此外,增加现有工作人员对营地就业的认识价值只会加强对营地工作作为发展环境的宣传。
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引用次数: 0
Importance Performance Competitor Analysis for Comprehensive Assessment of National Forest Visitor Satisfaction 国家森林游客满意度综合评价的重要性绩效竞争对手分析
IF 1.3 Q2 Social Sciences Pub Date : 2023-07-01 DOI: 10.18666/jpra-2023-11977
A. Askew, E. White, G. Green
Public lands are an important source of outdoor recreation opportunities. These opportunities provide a variety of public benefits, including promoting physical and mental well-being, contributing to local economies, and raising conservation awareness. In response to current and potential demand, it is ever more important to meet and anticipate infrastructure and user needs. With aging infrastructure (e.g., trails, access points, parking lots), managers face the need to maintain existing, and establish new, recreation opportunities to meet user expectations and contribute to positive perceptions of recreation offerings within the realities of budgetary challenges. Compounding this difficulty is the frequent presence of hierarchical decision-making process within public agencies providing recreation opportunities. For example, within the U.S. Forest Service National Forest System (NFS), recreation investment decisions, such as those under the Great American Outdoors Act, are often made at the regional administrative level after considering the needs and conditions across multiple NFS units within the region. While certain aspects of infrastructure can be measured for quality (i.e., physical attributes like trail conditions), it is difficult to quantify psychological elements of user satisfaction. Recreationist satisfaction is important to promoting supportive and engaged users of public lands. Therefore, a priority for management is understanding how user experiences compare to expectations. Direct ratings from surveys can be useful proxies of user perceptions. For decades, Importance-Performance Analysis (IPA) has translated importance and satisfaction ratings to action plans, a valuable management tool in valid application. However, IPA treats each unit as an “island,” and doesn’t fully address the challenge of comparing conditions and needs across units. A variation of IPA, known as Importance Performance Competitor Analysis (IPCA), compares a focal unit against a competitor. Using the National Visitor Use Monitoring Program (NVUM) satisfaction survey module, we adapted IPCA to the NFS regional organizations. Rather than analyzing unit versus competitor, we assessed each unit against its complementary regional aggregate over several points in time. A classification-based percentage identified the highest priorities regionally, selecting attributes for follow-up with IPA to identify relevant units for management. For two NFS regions, we present examples of translating survey output to reports meaningful for management, either as a snapshot in time or across multiple time points. These methodologies are adaptable to other unit networks under the same managerial oversight, with Likert scale data collected on multiple time periods. The primary objective is to translate survey data to recommended actions over a hierarchical network, which can guide managers in prioritizing needs and sustainable planning. In our examples, we identified region-level p
公共土地是户外娱乐机会的重要来源。这些机会提供了各种公共利益,包括促进身心健康、促进当地经济和提高保护意识。为了应对当前和潜在的需求,满足和预测基础设施和用户需求变得越来越重要。随着基础设施(如步道、接入点、停车场)的老化,管理人员面临着维护现有和建立新的娱乐机会的需求,以满足用户的期望,并在预算挑战的现实中促进对娱乐产品的积极看法。在提供娱乐机会的公共机构中,层级决策过程的频繁存在加剧了这一困难。例如,在美国林务局国家森林系统(NFS)中,娱乐投资决策,如《大美国户外法案》下的决策,通常是在考虑了该地区多个NFS单位的需求和条件后,在地区行政级别做出的。虽然基础设施的某些方面可以衡量质量(即轨迹条件等物理属性),但很难量化用户满意度的心理因素。娱乐业者的满意度对于促进公共土地的支持性和参与性使用者非常重要。因此,管理层的首要任务是了解用户体验与期望之间的比较。调查的直接评分可以作为用户感知的有用指标。几十年来,重要性绩效分析(IPA)已将重要性和满意度评级转化为行动计划,这是一种有效应用的宝贵管理工具。然而,IPA将每个单元视为一个“孤岛”,并没有完全解决比较各个单元的条件和需求的挑战。IPA的一种变体,称为重要性能竞争对手分析(IPCA),将重点单位与竞争对手进行比较。使用国家游客使用监测计划(NVUM)满意度调查模块,我们将IPCA调整为适用于NFS地区组织。我们没有分析单位与竞争对手的关系,而是根据几个时间点的互补区域汇总来评估每个单位。基于分类的百分比确定了区域最高优先事项,选择了与投资促进机构采取后续行动的属性,以确定相关的管理单位。对于两个NFS区域,我们提供了将调查输出转换为对管理有意义的报告的示例,无论是作为时间上的快照还是跨多个时间点的快照。这些方法适用于在相同管理监督下的其他单位网络,在多个时间段收集了Likert规模的数据。主要目标是通过分级网络将调查数据转化为建议行动,从而指导管理人员优先考虑需求和可持续规划。在我们的例子中,我们根据站点类型确定了区域级别的优先级(即属性),然后使用长期方法(IPA)进行站点级别的识别,这可能对管理者有用。
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引用次数: 0
Focus Groups of Park Administrators and Residents Regarding Dog Park Development and Success: A Case Study in Norfolk, Virginia 公园管理者和居民关注狗公园的发展和成功:弗吉尼亚州诺福克的案例研究
IF 1.3 Q2 Social Sciences Pub Date : 2023-06-05 DOI: 10.18666/jpra-2022-11260
E. Gómez, L. Usher, K. T. Centers
Two focus groups were conducted as part of a case study to reflect on dog park success in Norfolk, Virginia. One focus group included administrators from Norfolk Parks and Recreation dog park staff. The second focus group included member residents from neighborhood civic leagues or dog park associations. Two general guiding questions for the focus groups were: (a) What are the essential aspects of successful dog parks? and (b) What policies and procedures were developed for dog parks? Topical areas reflecting the first question included essential aspects of successful dog parks and the general benefits of dog parks. Topical areas reflecting the second question included the reasons why dog parks were established in Norfolk and the policies and procedures for establishing dog parks. City administrators and residents participating in the focus groups agreed overall about why dog parks were established in Norfolk—in response to a community need due to dense population, small yards, and apartment buildings. There was agreement between both groups regarding amenities that make dog parks successful—fencing, water, and shade; however, other amenities for success varied according to structural or functional aspects. Despite the similarities in the two focus group discussions about reasons for dog park establishment, the discussions diverged once researchers asked about policies related to the establishment and maintenance of dog parks. Residents expressed frustration with being charged with half of the establishment and upkeep of the dog park. The discussion followed frameworks of public engagement, power dynamics, and co-production/co-governance. Management implications include revisiting or adjusting policies related to dog park development (including fundraising), taking into consideration a highly transient population and its implications for dog park association leadership, consideration of a dog park liaison, and problems associated with unfenced dog parks. Norfolk dog parks were found to be highly successful and civic leaders noted Norfolk park administrators have been responsive to resident needs, and they were given an opportunity for feedback on the process.
作为一个案例研究的一部分,两个焦点小组进行了调查,以反映弗吉尼亚州诺福克市狗狗公园的成功。一个焦点小组包括诺福克公园的管理人员和休闲狗公园的工作人员。第二个焦点小组包括来自社区公民联盟或狗公园协会的居民成员。针对焦点小组提出的两个一般性指导问题是:(a)成功的狗狗公园的基本要素是什么?(二)当局为狗只公园制订了甚么政策及程序?反映第一个问题的主题领域包括成功的狗公园的基本方面和狗公园的一般好处。反映第二个问题的主题领域包括在诺福克建立狗公园的原因以及建立狗公园的政策和程序。参与焦点小组的城市管理者和居民对为什么在诺福克建立狗公园达成了总体共识——这是为了应对人口密集、院子小、公寓楼多的社区需求。两组人在狗狗公园成功的设施上达成了一致——围栏、水和树荫;然而,成功的其他便利条件根据结构或功能方面而有所不同。尽管两个焦点小组在讨论建立狗公园的原因时有相似之处,但当研究人员问到与狗公园的建立和维护相关的政策时,讨论出现了分歧。居民们对狗狗公园的一半建设和维护费用被收取感到沮丧。讨论遵循了公众参与、权力动态和共同生产/共同治理的框架。管理方面的影响包括重新审视或调整与狗公园发展相关的政策(包括筹款),考虑到大量流动人口及其对狗公园协会领导的影响,考虑狗公园的联络,以及与无围栏的狗公园相关的问题。诺福克狗狗公园被认为非常成功,市政领导人指出,诺福克公园的管理人员对居民的需求做出了回应,他们有机会就这一过程获得反馈。
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引用次数: 0
Evaluating Participant Experience Journeys: Peak-End Moments, Global Summaries, Dispersion, and Pattern 评估参与者体验之旅:峰值结束时刻、全球总结、离散度和模式
IF 1.3 Q2 Social Sciences Pub Date : 2023-06-05 DOI: 10.18666/jpra-2022-11484
G. Ellis, Kaylee Jorgensen, Jingxian Jiang, Darlene Locke
Substantial gains have been made in recent years toward understanding techniques for immersing participants in recreation activities. Immersed participants “become physically (or virtually) a part of the experience itself” (Pine & Gilmore, 2020, p. 40); their actions merge with their awareness (Csikszentmihalyi, 1975). As competition in the leisure and travel industries intensifies, managers and program evaluators will need efficient approaches to measure the ebbs and flows of participants’ immersion during participation. The latest research suggests it is not sufficient to use a single number to represent the entire flow of immersion during an activity. Rather, measures of salient features of participants’ “experience journeys” may be needed. Experience journey measurement requires measuring participants’ immersion repeatedly, at successive intervals as an activity unfolds. We developed an efficient way of measuring immersion experience journeys and examined relations between select experience journey characteristics (central tendency, dispersion, and pattern) and two outcomes ordinarily valued by park and recreation managers: enjoyment and proclivity to recommend the activity to other people. We collected experience observations (n=1,189) from 150 youth in a summer camp, who completed questionnaires immediately following each of eight structured activity sessions: swimming, climbing, archery, riflery, dancing, kayaking, fishing, and crafts. Participants shared their immersion experience journeys immediately after the activity by drawing a line through a time-series graph representing their levels of immersion as the activity progressed. Immersion at each time point in the experience journey was measured as the vertical distance from the baseline to the drawn line, at each of 12 sequential observations. The questionnaire also included conventional post-hoc measures of enjoyment and proclivity to recommend the activity. Dispersion and pattern of immersion experience journeys were found to be important predictors of enjoyment and proclivity to recommend. Two measures of central tendency (peak-end average and global average) were also strong predictors. Models using global summaries as the measure of central tendency of immersion explained greater variance than peak-end averages until pattern and dispersion were added to the models. Results point to the potential utility of new and efficient questionnaires for monitoring experience journeys and continuously improving recreation programs and events.
近年来,在理解让参与者沉浸在娱乐活动中的技术方面取得了实质性进展。沉浸式参与者“在身体上(或虚拟地)成为体验本身的一部分”(Pine&Gilmore,2020,第40页);他们的行为与意识融合在一起(Csikszentmihalyi,1975)。随着休闲和旅游行业竞争的加剧,管理人员和项目评估人员将需要有效的方法来衡量参与者在参与过程中的沉浸感。最新研究表明,仅仅用一个数字来表示一项活动中的整个沉浸感是不够的。相反,可能需要衡量参与者“体验之旅”的显著特征。体验旅程测量需要随着活动的展开,以连续的间隔反复测量参与者的沉浸感。我们开发了一种测量沉浸式体验之旅的有效方法,并研究了选定的体验之旅特征(中心趋势、分散和模式)与公园和娱乐管理者通常重视的两种结果之间的关系:享受和向他人推荐活动的倾向。我们收集了150名夏令营青年的经验观察(n=1189),他们在八次结构化活动后立即完成了问卷调查:游泳、登山、射箭、步枪、舞蹈、皮划艇、钓鱼和手工艺。参与者在活动结束后立即通过时间序列图绘制一条线来分享他们的沉浸体验之旅,该线代表了他们在活动进行过程中的沉浸水平。在12次连续观察中的每一次,体验旅程中每个时间点的浸入量都被测量为从基线到绘制线的垂直距离。调查问卷还包括对享受和推荐活动倾向的常规事后衡量。分散度和沉浸体验旅行的模式被发现是快乐和推荐倾向的重要预测因素。中心趋势的两个指标(峰值末端平均值和全球平均值)也是强有力的预测因素。在将模式和分散度添加到模型中之前,使用全局总结作为浸入中心趋势的衡量标准的模型解释了比峰端平均值更大的方差。研究结果表明,新的有效问卷有可能用于监测体验之旅,并不断改进娱乐项目和活动。
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引用次数: 0
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Journal of Park and Recreation Administration
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