M. P. Osiesi, Victor Tobiloba Odobe, K. T. Sanni, Adijat Bolanle Adams, Chigozie Celestina Oke, Udukhomose Suleiman Omokhabi, N. C. Okorie
PurposeThe purpose of this paper is to assess the impact of professional training and development for librarians/library staff in the southwest, Nigeria; especially the Federal University of OyeEkiti, Nigeria. Thus, this study intends to assess the impact of staff professional development and training on the job performance of library staff in the Federal University Oye Ekiti, Nigeria.Design/methodology/approachThe descriptive survey research design was used in carrying out this study. The population of study cuts across all library staff/attendants in the Federal University Oye Ekiti departmental, faculty and the university libraries. The purposive sampling technique was used in selecting the sample for the study (77 library staff). Research instruments, developed by the researchers, Staff Development Programme Questionnaire (r = 0.79), Staff performance Questionnaire (r = 0.81), Challenges of Staff Professional Development and Training Questionnaire (r = 0.82), were used for data collection. The data were analysed using descriptive statistics (frequency counts and percentages, mean and standard deviation) and inference statistics (correlation and one-way ANOVA) at a 5% level of significance.FindingsResults revealed that the level of the job performance of library staff in Federal University Oye-Ekiti (FUOYE) is high; there is a positive and statistically significant relationship between the professional development of library staff and their performance in the job; professional development and training of library staff significantly impact their job performance; orientation, in-house training, seminars, on-the-job training and instructor-led training.Research limitations/implicationsThe study was limited to the university libraries in the Federal University Oye Ekiti, Nigeria. The variables used in this study were restricted to training and development of library staff and job performance of librarians in FUOYE, and professional development programmes available for FUOYE librarians.Practical implicationsOther forms of professional development programmes such as Distance Educational Programmes, Conferences/Workshops, Study visits, Formal professional library education and TETFUND Programmes should be made available for university library staff. Universities should always organise staff professional development programmes; since it enhances the job performance of library staff.Originality/valueThis article is original and has not been published elsewhere.
{"title":"An assessment of the impact of professional development and training on job performance of library staff in Federal University Oye Ekiti libraries, Nigeria","authors":"M. P. Osiesi, Victor Tobiloba Odobe, K. T. Sanni, Adijat Bolanle Adams, Chigozie Celestina Oke, Udukhomose Suleiman Omokhabi, N. C. Okorie","doi":"10.1108/lm-10-2021-0091","DOIUrl":"https://doi.org/10.1108/lm-10-2021-0091","url":null,"abstract":"PurposeThe purpose of this paper is to assess the impact of professional training and development for librarians/library staff in the southwest, Nigeria; especially the Federal University of OyeEkiti, Nigeria. Thus, this study intends to assess the impact of staff professional development and training on the job performance of library staff in the Federal University Oye Ekiti, Nigeria.Design/methodology/approachThe descriptive survey research design was used in carrying out this study. The population of study cuts across all library staff/attendants in the Federal University Oye Ekiti departmental, faculty and the university libraries. The purposive sampling technique was used in selecting the sample for the study (77 library staff). Research instruments, developed by the researchers, Staff Development Programme Questionnaire (r = 0.79), Staff performance Questionnaire (r = 0.81), Challenges of Staff Professional Development and Training Questionnaire (r = 0.82), were used for data collection. The data were analysed using descriptive statistics (frequency counts and percentages, mean and standard deviation) and inference statistics (correlation and one-way ANOVA) at a 5% level of significance.FindingsResults revealed that the level of the job performance of library staff in Federal University Oye-Ekiti (FUOYE) is high; there is a positive and statistically significant relationship between the professional development of library staff and their performance in the job; professional development and training of library staff significantly impact their job performance; orientation, in-house training, seminars, on-the-job training and instructor-led training.Research limitations/implicationsThe study was limited to the university libraries in the Federal University Oye Ekiti, Nigeria. The variables used in this study were restricted to training and development of library staff and job performance of librarians in FUOYE, and professional development programmes available for FUOYE librarians.Practical implicationsOther forms of professional development programmes such as Distance Educational Programmes, Conferences/Workshops, Study visits, Formal professional library education and TETFUND Programmes should be made available for university library staff. Universities should always organise staff professional development programmes; since it enhances the job performance of library staff.Originality/valueThis article is original and has not been published elsewhere.","PeriodicalId":46701,"journal":{"name":"Library Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2022-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48880328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PurposeThis study investigated how students of the Faculties of Humanities and Education and Social Sciences at a Caribbean University sought information during the COVID-19 pandemic, identified challenges they experienced in seeking information for academic tasks and how satisfied they were with the Library's provision of electronic resources and services during this period.Design/methodology/approachA quantitative survey design was adopted for this study. Data were collected using an online questionnaire. Descriptive and inferential statistics were used to analyse the data.FindingsThis study revealed that undergraduates relied upon lecture notes to complete assignments during the COVID-19 pandemic. Undergraduate students have developed a definite information-seeking pattern, which did not change during the pandemic. They tend to use information channels that require the least effort. Postgraduate students used a variety of Library information channels but primarily used electronic journals. On the whole, students experienced challenges while seeking information via the channels provided by the Library. Students were neither satisfied nor dissatisfied with the Library's provision of electronic resources and services.Research limitations/implicationsThe study used non-probability sampling and only included students from two faculties at one university. As a result, the findings may not be generalized to the entire student population or all Caribbean universities.Practical implicationsThe results of this study can be used to identify the difficulties students are having in accessing information from the Library and gauge service delivery.Originality/valueThis paper contributes to the scholarship from the Caribbean written to show whether students' information-seeking behaviour changed during the COVID-19 pandemic.
{"title":"Information-seeking behaviour of students at a Caribbean University during the COVID-19 pandemic","authors":"K. Nelson, Yolanda V. Tugwell","doi":"10.1108/lm-10-2021-0089","DOIUrl":"https://doi.org/10.1108/lm-10-2021-0089","url":null,"abstract":"PurposeThis study investigated how students of the Faculties of Humanities and Education and Social Sciences at a Caribbean University sought information during the COVID-19 pandemic, identified challenges they experienced in seeking information for academic tasks and how satisfied they were with the Library's provision of electronic resources and services during this period.Design/methodology/approachA quantitative survey design was adopted for this study. Data were collected using an online questionnaire. Descriptive and inferential statistics were used to analyse the data.FindingsThis study revealed that undergraduates relied upon lecture notes to complete assignments during the COVID-19 pandemic. Undergraduate students have developed a definite information-seeking pattern, which did not change during the pandemic. They tend to use information channels that require the least effort. Postgraduate students used a variety of Library information channels but primarily used electronic journals. On the whole, students experienced challenges while seeking information via the channels provided by the Library. Students were neither satisfied nor dissatisfied with the Library's provision of electronic resources and services.Research limitations/implicationsThe study used non-probability sampling and only included students from two faculties at one university. As a result, the findings may not be generalized to the entire student population or all Caribbean universities.Practical implicationsThe results of this study can be used to identify the difficulties students are having in accessing information from the Library and gauge service delivery.Originality/valueThis paper contributes to the scholarship from the Caribbean written to show whether students' information-seeking behaviour changed during the COVID-19 pandemic.","PeriodicalId":46701,"journal":{"name":"Library Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2022-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42878545","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PurposeJob performance (JP) of employees is a key indicator of success for any organization; however, job performance is dependent on many factors including personal and organizational. The current study aims to investigate this phenomenon concerning the quality of work-life (QoWL).Design/methodology/approachThe study design was quantitative, and a questionnaire was filled by 130 professional librarians based on a convenient sampling technique. The research population was academic information professionals (IPs) serving the university libraries of Lahore, Pakistan. Data were analyzed using SPSS (20.0).FindingsJob career satisfaction is proved a key indicator of JP along with job control and general well-being (GWB). Counterproductive work behavior (CWB), which is a negative behavior, is significantly affected by poor job satisfaction (JS), stress, feelings of unhappiness and low workplace autonomy.Practical implicationsThe study suggests that if poor JS, stress, feelings of unhappiness and low workplace autonomy could be manipulated positively, CWB may be reduced and there are chances to improve the JP of IPs.Originality/valueThis is one of the first attempts that focuses on QoWL and its impact on JP of IPs. The study findings may help leaders and library administration to take employees' friendly decisions to provide a conducive work environment.
{"title":"Information professionals' quality of work-life and its impact on their job performance","authors":"S. Soroya, Tehmina Sarwar, M. S. Soroya","doi":"10.1108/lm-08-2021-0071","DOIUrl":"https://doi.org/10.1108/lm-08-2021-0071","url":null,"abstract":"PurposeJob performance (JP) of employees is a key indicator of success for any organization; however, job performance is dependent on many factors including personal and organizational. The current study aims to investigate this phenomenon concerning the quality of work-life (QoWL).Design/methodology/approachThe study design was quantitative, and a questionnaire was filled by 130 professional librarians based on a convenient sampling technique. The research population was academic information professionals (IPs) serving the university libraries of Lahore, Pakistan. Data were analyzed using SPSS (20.0).FindingsJob career satisfaction is proved a key indicator of JP along with job control and general well-being (GWB). Counterproductive work behavior (CWB), which is a negative behavior, is significantly affected by poor job satisfaction (JS), stress, feelings of unhappiness and low workplace autonomy.Practical implicationsThe study suggests that if poor JS, stress, feelings of unhappiness and low workplace autonomy could be manipulated positively, CWB may be reduced and there are chances to improve the JP of IPs.Originality/valueThis is one of the first attempts that focuses on QoWL and its impact on JP of IPs. The study findings may help leaders and library administration to take employees' friendly decisions to provide a conducive work environment.","PeriodicalId":46701,"journal":{"name":"Library Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2022-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45228978","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose Digital preservation requires new skills and collaboration among library staff to maintain long-term access to information resources. Digital content and digital technologies pose a serious challenge to information institutions to continue to select, preserve and access information resources. However, there is an urgent need to increase awareness of the new trends in the partnership between research communities and academic libraries; there is also a need for new digital preservation-related skills among librarians. Therefore, this research aims to investigate the benefits, importance, requirements and challenges of digital preservation in academic libraries in Jordan.Design/methodology/approach A questionnaire was disseminated to 150 library staff working at the 10 public universities in Jordan, with 133 questionnaires suitable to analyze with a response rate of (88.6%).Findings The results indicate a moderate perception of the benefits and importance of digital preservation, as well as the requirements and challenges in academic libraries in Jordan to carry out the digital preservation process. This indicated the importance of increasing the academic libraries' – specifically academic libraries in Jordan – awareness of the vast and important benefits of digital preservation to maintain long-term access to information. It was noted that factors such as sex, experience, educational level and specialization did not affect the results.Practical implications The findings will provide insights for other academic libraries on how to plan and develop preservation policies to maintain access to information.Social implications Access to information is a human right that contributes to the advocacy of sustainable development, and hence, digital preservation can facilitate long-term availability and accessibility to information.Originality/value This paper provides insights and practical solutions for academic libraries in response to technological development and the change requirements. It will help academic libraries handle and cope with the challenges of providing distance library services over digital channels.
{"title":"Digital preservation of information sources at academic libraries in Jordan: an employee’s perspective","authors":"Manal Ahmad Awamleh, Faten Hamad","doi":"10.1108/lm-10-2021-0088","DOIUrl":"https://doi.org/10.1108/lm-10-2021-0088","url":null,"abstract":"Purpose Digital preservation requires new skills and collaboration among library staff to maintain long-term access to information resources. Digital content and digital technologies pose a serious challenge to information institutions to continue to select, preserve and access information resources. However, there is an urgent need to increase awareness of the new trends in the partnership between research communities and academic libraries; there is also a need for new digital preservation-related skills among librarians. Therefore, this research aims to investigate the benefits, importance, requirements and challenges of digital preservation in academic libraries in Jordan.Design/methodology/approach A questionnaire was disseminated to 150 library staff working at the 10 public universities in Jordan, with 133 questionnaires suitable to analyze with a response rate of (88.6%).Findings The results indicate a moderate perception of the benefits and importance of digital preservation, as well as the requirements and challenges in academic libraries in Jordan to carry out the digital preservation process. This indicated the importance of increasing the academic libraries' – specifically academic libraries in Jordan – awareness of the vast and important benefits of digital preservation to maintain long-term access to information. It was noted that factors such as sex, experience, educational level and specialization did not affect the results.Practical implications The findings will provide insights for other academic libraries on how to plan and develop preservation policies to maintain access to information.Social implications Access to information is a human right that contributes to the advocacy of sustainable development, and hence, digital preservation can facilitate long-term availability and accessibility to information.Originality/value This paper provides insights and practical solutions for academic libraries in response to technological development and the change requirements. It will help academic libraries handle and cope with the challenges of providing distance library services over digital channels.","PeriodicalId":46701,"journal":{"name":"Library Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2022-01-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44779518","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PurposeTo discover how UK academic libraries sought to support student mental health and well-being during the COVID-19 pandemic.Design/methodology/approachThe data was from a 24-question survey of UK universities distributed in May 2021 which received 56 responses from 47 different Higher Education Institution libraries. Descriptive statistics are combined with thematic analysis of open text comments.FindingsLibraries were undertaking a wide range of activities, targeted chiefly at students and broadcast via Twitter, other social media and library web sites. The problem being addressed was the stresses of studying in the context of the pivot online and isolation caused by social distancing. Digital well-being seemed also to be an increased concern. COVID-19 had proved the value of digital support but created a number of challenges such as loss of physical space, communication barriers and lack of extra resource. The role had a somewhat informal place in the organisation. Overall library activities were aligned but not strongly integrated into institutional efforts.Research limitations/implicationsThis was a study in one specific national context with a relatively limited number of total responses. There could be a non-response bias where respondents were doing more than was typical in the sector.Originality/valueThe paper is one of the first papers to gather sector wide data and move beyond case studies of what individual libraries due to support to mental health and well-being. It also offers a case study of the impacts of COVID-19 on management pointing to its catalysing the digital shift, creating constraints on resources and communication and prompting the emergence of staff well-being as a consideration in management decision making.
{"title":"Aligned but not integrated: UK academic library support to mental health and well-being during COVID-19","authors":"Andrew M. Cox, L. Brewster","doi":"10.1108/lm-09-2021-0075","DOIUrl":"https://doi.org/10.1108/lm-09-2021-0075","url":null,"abstract":"PurposeTo discover how UK academic libraries sought to support student mental health and well-being during the COVID-19 pandemic.Design/methodology/approachThe data was from a 24-question survey of UK universities distributed in May 2021 which received 56 responses from 47 different Higher Education Institution libraries. Descriptive statistics are combined with thematic analysis of open text comments.FindingsLibraries were undertaking a wide range of activities, targeted chiefly at students and broadcast via Twitter, other social media and library web sites. The problem being addressed was the stresses of studying in the context of the pivot online and isolation caused by social distancing. Digital well-being seemed also to be an increased concern. COVID-19 had proved the value of digital support but created a number of challenges such as loss of physical space, communication barriers and lack of extra resource. The role had a somewhat informal place in the organisation. Overall library activities were aligned but not strongly integrated into institutional efforts.Research limitations/implicationsThis was a study in one specific national context with a relatively limited number of total responses. There could be a non-response bias where respondents were doing more than was typical in the sector.Originality/valueThe paper is one of the first papers to gather sector wide data and move beyond case studies of what individual libraries due to support to mental health and well-being. It also offers a case study of the impacts of COVID-19 on management pointing to its catalysing the digital shift, creating constraints on resources and communication and prompting the emergence of staff well-being as a consideration in management decision making.","PeriodicalId":46701,"journal":{"name":"Library Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2022-01-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48416133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PurposeThe purpose of this paper is to look at the journey and experience of the University of Hong Kong (HKU) Research Data Management (RDM) practice to respond to the needs of researchers in an academic library.Design/methodology/approachThe research data services (RDS) practice is based on the FAIR data principle. And the authors designed the RDM Stewardship framework to implement the RDS step by step.FindingsThe HKU Libraries developed and implemented a set of RDS under a research data stewardship framework in response to the recent evolving research needs for RDM amongst the academic communities. The services cover policy and procedure settings for research data planning, research data infrastructure establishment, data curation services and provision of online resources and instructional guidelines.Originality/value This study provides an example of an approach to respond to the needs of the academic libraries about how to start the RDS including the data policy, data repository, data librarianship and data curation.
{"title":"Research data stewardship at the University of Hong Kong","authors":"Sizhe Xiao, Tsz Yan Ng, Tao T. Yang","doi":"10.1108/lm-09-2021-0079","DOIUrl":"https://doi.org/10.1108/lm-09-2021-0079","url":null,"abstract":"PurposeThe purpose of this paper is to look at the journey and experience of the University of Hong Kong (HKU) Research Data Management (RDM) practice to respond to the needs of researchers in an academic library.Design/methodology/approachThe research data services (RDS) practice is based on the FAIR data principle. And the authors designed the RDM Stewardship framework to implement the RDS step by step.FindingsThe HKU Libraries developed and implemented a set of RDS under a research data stewardship framework in response to the recent evolving research needs for RDM amongst the academic communities. The services cover policy and procedure settings for research data planning, research data infrastructure establishment, data curation services and provision of online resources and instructional guidelines.Originality/value This study provides an example of an approach to respond to the needs of the academic libraries about how to start the RDS including the data policy, data repository, data librarianship and data curation.","PeriodicalId":46701,"journal":{"name":"Library Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2021-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43649616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PurposeSchool library is regarded as the heart and soul of the school. It acts as learning resource centre and support the school curriculum in all possible manners. The main aim of this paper is to document the factors associated with library management in selected school libraries in Varanasi, India.Design/methodology/approachSurvey method is used to conduct this research in which close-ended questions were provided to the school librarians. Simple random sampling was used to collect samples from secondary schools of Varanasi.FindingsIt was found that 34% school libraries affiliated to Central Board of Secondary Education are managed properly and they are termed as first class library. Rest of the schools are not managed as per rules and regulations of school librarianship. Some librarians themselves are not properly aware of the significance of the library and hence the management is suffered accordingly.Practical implicationsThis research will help in exploring the existing status of library management in school libraries. The work is designed specifically for school libraries. Simple ranking system for school libraries will be helpful to make an exhaustive school ranking based on library management.Originality/valueThis research will bring on record the ground reality of school librarianship in India and the way they are managed. Simple ranking system for school library is given in this paper that will help to find out which school library is functioning properly or not.
{"title":"Exploring status of library management technical aspects in Indian schools","authors":"Navneet Kumar Sharma, A. Tripathi","doi":"10.1108/lm-07-2021-0064","DOIUrl":"https://doi.org/10.1108/lm-07-2021-0064","url":null,"abstract":"PurposeSchool library is regarded as the heart and soul of the school. It acts as learning resource centre and support the school curriculum in all possible manners. The main aim of this paper is to document the factors associated with library management in selected school libraries in Varanasi, India.Design/methodology/approachSurvey method is used to conduct this research in which close-ended questions were provided to the school librarians. Simple random sampling was used to collect samples from secondary schools of Varanasi.FindingsIt was found that 34% school libraries affiliated to Central Board of Secondary Education are managed properly and they are termed as first class library. Rest of the schools are not managed as per rules and regulations of school librarianship. Some librarians themselves are not properly aware of the significance of the library and hence the management is suffered accordingly.Practical implicationsThis research will help in exploring the existing status of library management in school libraries. The work is designed specifically for school libraries. Simple ranking system for school libraries will be helpful to make an exhaustive school ranking based on library management.Originality/valueThis research will bring on record the ground reality of school librarianship in India and the way they are managed. Simple ranking system for school library is given in this paper that will help to find out which school library is functioning properly or not.","PeriodicalId":46701,"journal":{"name":"Library Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2021-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42018967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PurposeThe Fourth Industrial Revolution (4IR) and the Coronavirus Disease 2019 (COVID-19) have challenged the academic libraries system with a paradigm shift that has never been experienced before. This article highlights how the library staff offered support with the 4IR to the remote during the COVID-19 era; to ensure that the provision of information resources does not halt because of the imposed lockdown COVID-19 regulations. The purpose of this study was to examine the library staff support with 4IR's application to provide information resources to remote clients during the COVID-19 library services.Design/methodology/approachThe study was anchored by the positivism research paradigm and used a quantitative research approach. Microsoft Form was used to design an online questionnaire to collect data from the library staff working in a distance education environment in Gauteng Province of South Africa. The collected data were analyzed using the Statistical Package for the Social Sciences (SPSS).FindingsThe findings discovered that the library staff was keen on job innovation; however, the COVID-19 restrictions were a major cause for the library staff not to provide information resources to remote clients effectively.Research limitations/implicationsThe 4IR has both positive and negative effects on the library staff and the remote clients. To ensure that academic libraries fully embrace the 4IR; it is imperative to examine how the remote clients affected by digital divide can benefit from this revolution since they do not have access to adequate gadgets such as laptops/personal computers/tablets/smartphone/iPods and data for Internet connection.Practical implicationsThis study contributed to the Library and Information Science's (LIS) field by adding value to the knowledge base concerning how the library staff working in academic libraries operating in a distance education environment in Gauteng Province of South Africa offered support to the remote clients during the COVID-19 pandemic that impacted the drastic adoption of the 4IR.Social implicationsStakeholders, library management and policymakers gained insight to revisit the existing library staff support regarding mentoring, coaching training remote clients on how to access and download online information resources. This is inspired by the fact that COVID-19 significantly influenced library services' value for knowledge by facilitating policy changes and aligning with 4IR.Originality/valueThe study greatly influences policymakers and information practitioners to mobilize new methods of library staff support.
{"title":"Library staff support with Fourth Industrial Revolution's application to provide information resources to remote clients during the COVID-19 library services","authors":"Tinyiko Vivian Dube","doi":"10.1108/lm-10-2021-0085","DOIUrl":"https://doi.org/10.1108/lm-10-2021-0085","url":null,"abstract":"PurposeThe Fourth Industrial Revolution (4IR) and the Coronavirus Disease 2019 (COVID-19) have challenged the academic libraries system with a paradigm shift that has never been experienced before. This article highlights how the library staff offered support with the 4IR to the remote during the COVID-19 era; to ensure that the provision of information resources does not halt because of the imposed lockdown COVID-19 regulations. The purpose of this study was to examine the library staff support with 4IR's application to provide information resources to remote clients during the COVID-19 library services.Design/methodology/approachThe study was anchored by the positivism research paradigm and used a quantitative research approach. Microsoft Form was used to design an online questionnaire to collect data from the library staff working in a distance education environment in Gauteng Province of South Africa. The collected data were analyzed using the Statistical Package for the Social Sciences (SPSS).FindingsThe findings discovered that the library staff was keen on job innovation; however, the COVID-19 restrictions were a major cause for the library staff not to provide information resources to remote clients effectively.Research limitations/implicationsThe 4IR has both positive and negative effects on the library staff and the remote clients. To ensure that academic libraries fully embrace the 4IR; it is imperative to examine how the remote clients affected by digital divide can benefit from this revolution since they do not have access to adequate gadgets such as laptops/personal computers/tablets/smartphone/iPods and data for Internet connection.Practical implicationsThis study contributed to the Library and Information Science's (LIS) field by adding value to the knowledge base concerning how the library staff working in academic libraries operating in a distance education environment in Gauteng Province of South Africa offered support to the remote clients during the COVID-19 pandemic that impacted the drastic adoption of the 4IR.Social implicationsStakeholders, library management and policymakers gained insight to revisit the existing library staff support regarding mentoring, coaching training remote clients on how to access and download online information resources. This is inspired by the fact that COVID-19 significantly influenced library services' value for knowledge by facilitating policy changes and aligning with 4IR.Originality/valueThe study greatly influences policymakers and information practitioners to mobilize new methods of library staff support.","PeriodicalId":46701,"journal":{"name":"Library Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2021-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47617476","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
PurposeThis paper aims to design a collaborative model amongst faculty and librarian to support teaching and research congruent with the Vietnamese context.Design/methodology/approachThe mix-method research is used in three stages to (1) study the situation and problems of faculty-librarian collaboration by using semi-structured interviews with 29 participants, (2) survey factors influencing the collaboration from 455 samples, (3) evaluate and arrange the influence level of factors from 18 experts' perspectives.FindingsThe research results show that in order to enhance the quality and gain goals of the collaboration, it is necessary to meet three elements, in which universities must (1) meet essential conditions and factors, (2) identify collaborative objectives and activities, collaborative process/guidelines, and evaluating collaboration; and (3) clarify the participation and support of stakeholders to achieve common outcomes.Research limitations/implicationsThis study carried out with representatives for key informant group at four universities in Vietnam, thus, the research results could not cover all current situation of the faculty–librarian collaboration at universities.Originality/valueThis paper provides the detail picture of faculty–librarian collaboration practices and factors having influence this activity at Vietnamese universities. Then, the findings help administrators, faculty and librarians understand and deploy a reasonable plan in accordance with the university's features to enhance the effectiveness and success of the faculty–librarian collaboration.
{"title":"Developing a faculty-librarian collaboration model to support teaching and research at Vietnamese universities","authors":"Kulthida Tuamsuk, L. Nguyen","doi":"10.1108/lm-09-2021-0077","DOIUrl":"https://doi.org/10.1108/lm-09-2021-0077","url":null,"abstract":"PurposeThis paper aims to design a collaborative model amongst faculty and librarian to support teaching and research congruent with the Vietnamese context.Design/methodology/approachThe mix-method research is used in three stages to (1) study the situation and problems of faculty-librarian collaboration by using semi-structured interviews with 29 participants, (2) survey factors influencing the collaboration from 455 samples, (3) evaluate and arrange the influence level of factors from 18 experts' perspectives.FindingsThe research results show that in order to enhance the quality and gain goals of the collaboration, it is necessary to meet three elements, in which universities must (1) meet essential conditions and factors, (2) identify collaborative objectives and activities, collaborative process/guidelines, and evaluating collaboration; and (3) clarify the participation and support of stakeholders to achieve common outcomes.Research limitations/implicationsThis study carried out with representatives for key informant group at four universities in Vietnam, thus, the research results could not cover all current situation of the faculty–librarian collaboration at universities.Originality/valueThis paper provides the detail picture of faculty–librarian collaboration practices and factors having influence this activity at Vietnamese universities. Then, the findings help administrators, faculty and librarians understand and deploy a reasonable plan in accordance with the university's features to enhance the effectiveness and success of the faculty–librarian collaboration.","PeriodicalId":46701,"journal":{"name":"Library Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2021-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45725226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lana Munip, Leigh Tinik, Steve Borrelli, Gabriella Reese Randone, Eun Jung Paik
PurposeThe purpose of this study is to investigate the evolving ways library users engaged with services and resources and how library services adapted to meet their needs, in order to improve practice post-pandemic.Design/methodology/approachDuring Fall 2020 and Spring 2021, nine studies were conducted which examined the usage of space, services and resources; and employee and student perspectives. Findings from these studies were synthesized for this investigation through a process of qualitative meta-synthesis.FindingsThe themes from this meta-synthesis point to an ongoing need for streamlining services and processes, to improve efficiency as well as enable the Libraries to be prepared for the next crisis.Originality/valueWhile change takes time for large organizations, the existence of system-wide processes and services enabled library employees to continue assisting users across all Penn State campuses, demonstrating that the University Libraries could be considered a model for the “One Penn State” vision that the university strives to achieve by 2025.
{"title":"Lessons learned: a meta-synthesis examining library spaces, services and resources during COVID-19","authors":"Lana Munip, Leigh Tinik, Steve Borrelli, Gabriella Reese Randone, Eun Jung Paik","doi":"10.1108/lm-08-2021-0070","DOIUrl":"https://doi.org/10.1108/lm-08-2021-0070","url":null,"abstract":"PurposeThe purpose of this study is to investigate the evolving ways library users engaged with services and resources and how library services adapted to meet their needs, in order to improve practice post-pandemic.Design/methodology/approachDuring Fall 2020 and Spring 2021, nine studies were conducted which examined the usage of space, services and resources; and employee and student perspectives. Findings from these studies were synthesized for this investigation through a process of qualitative meta-synthesis.FindingsThe themes from this meta-synthesis point to an ongoing need for streamlining services and processes, to improve efficiency as well as enable the Libraries to be prepared for the next crisis.Originality/valueWhile change takes time for large organizations, the existence of system-wide processes and services enabled library employees to continue assisting users across all Penn State campuses, demonstrating that the University Libraries could be considered a model for the “One Penn State” vision that the university strives to achieve by 2025.","PeriodicalId":46701,"journal":{"name":"Library Management","volume":" ","pages":""},"PeriodicalIF":1.3,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45451983","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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