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IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-11-28 DOI: 10.1109/TPC.2023.3333145
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引用次数: 0
What Can Technical and Professional Communication Do for UX Education: A Case Study of a User-Experience Graduate Certificate 技术和专业交流对用户体验教育有什么作用:用户体验研究生证书的案例研究
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-11-10 DOI: 10.1109/TPC.2023.3319884
Quan Zhou;Zarah C. Moeggenberg
Introduction: We present a case study of a user-experience (UX) graduate certificate. This program is part of a stackable group of credentials offered by a larger technical and professional communication (TPC) program. Our goal was to gather feedback from graduates, supervisors of graduates, current students, and instructors to identify best practices, challenges, and other lessons that can help TPC programs contribute to UX education. About the case: The UX graduate certificate program is a 16-credit, fully online program that learners can complete in nine months. The program draws learners of diverse backgrounds and has enabled them to become UX professionals. Situating the case: UX education programs have sprung up across the academy and industry. Little scholarship, however, has examined the effectiveness of these programs. As TPC competes with other organizations in UX education, it is critical to investigate TPC-originated UX programs. It is particularly helpful to juxtapose the perspectives of the classroom and industry. Methods: We conducted 13 semistructured interviews. These interviews examine, among other topics, what draws learners into the certificate program and how the certificate program has helped them in their subsequent career advancement. Results: We found that a short-term, asynchronous certificate program is effective for novice learners to get into the UX field and advance their career. The most prominent strengths of this program include its conceptual depth, its quality of teaching, and its flexible learning. Conclusion: TPC programs have a distinctive role in shaping UX education. The power of their rhetorical foundation enables them to cultivate UX leaders and advocates. In turn, UX education helps TPC programs adapt to the changing landscape of higher education.
简介:我们提出了一个用户体验(UX)研究生证书的案例研究。该计划是由更大的技术和专业交流(TPC)计划提供的可堆叠证书组的一部分。我们的目标是收集来自毕业生、毕业生导师、在校生和教师的反馈,以确定最佳实践、挑战和其他可以帮助TPC项目为UX教育做出贡献的经验教训。关于案例:UX研究生证书课程是一个16学分的完全在线课程,学习者可以在9个月内完成。该计划吸引了不同背景的学习者,使他们成为UX专业人士。情境分析:用户体验教育项目在学术界和业界如雨后春笋般涌现。然而,很少有学术研究考察过这些项目的有效性。随着TPC与其他组织在用户体验教育方面的竞争,调查TPC发起的用户体验计划是至关重要的。将课堂和行业的观点并列是特别有帮助的。方法:进行13次半结构化访谈。除了其他话题外,这些访谈还考察了是什么吸引学习者进入证书课程,以及证书课程如何帮助他们随后的职业发展。结果:我们发现一个短期的、异步的证书项目对于新手进入用户体验领域和提升他们的职业生涯是有效的。该计划最突出的优势包括其概念深度,教学质量和灵活的学习。结论:TPC项目在塑造用户体验教育中具有独特的作用。他们的修辞基础的力量使他们能够培养用户体验领导者和倡导者。反过来,用户体验教育帮助TPC项目适应高等教育不断变化的环境。
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引用次数: 0
Fostering Advocacy, Developing Empathetic UX Bricoleurs: Ongoing Programmatic Assessment and Responsive Curriculum Design 促进宣传,培养同理心的用户体验能手:持续的项目评估和响应式课程设计
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-11-10 DOI: 10.1109/TPC.2023.3320530
Scott J. Kowalewski;Bill Williamson
Introduction: As a field, we have tended to look at user-experience design (UXD) as a data-driven design process, anchored by usability studies, and anchored in fulfilling user needs and expectations. How then might technical and professional communication (TPC) curricula respond to evolving trends in user-experience (UX) scholarship and pedagogy? About the case: Addressing this question, we share our programmatic journey, a teaching case that represents more than a decade of reflection and evolution, culminating in the launch of a redesigned major and a UXD minor in a stand-alone department at a regional, primarily undergraduate teaching-focused university. Situating the case: Our programmatic identity began to shift toward a designer mindset that embraced three core frames for professional action–information design, problem solving, and civic engagement—and three complementary design tenets—empathy, advocacy, and bricolage. Methods/approach: To better understand this shift, we recognized the need for a multimethod approach of data gathering. Beginning with an annual assessment of our introductory and capstone courses, we collected data through examination of key course artifacts, through department self-studies, which includes surveys, interviews, and focus groups with relevant stakeholders, and through an external review. Results/discussion: Our self-study data indicated that our students would benefit from stronger audience awareness and design competencies. From these data, we discuss curricular revisions, which include creating a UXD minor. Conclusions: We conclude this article by considering the following three questions: 1. What strategies might other programs consider if they want to design empathy-driven UX pedagogy that is responsive to prevailing scholarly and pedagogical trends? 2. Why might programs cultivate student-researchers as UX bricoleurs? 3. What might other programs expect from student-researcher UX bricoleurs?
引言:作为一个领域,我们倾向于将用户体验设计(UXD)视为数据驱动的设计过程,以可用性研究为基础,并以满足用户需求和期望为基础。那么,技术和专业交流(TPC)课程如何应对用户体验(UX)学术和教育学的发展趋势呢?关于案例:为了解决这个问题,我们分享了我们的编程之旅,这是一个教学案例,代表了十多年的反思和演变,最终在一所以本科教学为主的地区性大学的一个独立部门推出了一个重新设计的专业和一个UXD辅修课程。案例定位:我们的项目身份开始转向设计师的思维方式,包括三个核心框架:专业行动——信息设计、问题解决和公民参与,以及三个互补的设计原则——同理心、倡导和拼凑。方法/方法:为了更好地理解这种转变,我们认识到需要一种多方法的数据收集方法。从我们的入门课程和顶点课程的年度评估开始,我们通过对关键课程工件的检查,通过部门自学,包括调查,访谈,与相关利益相关者的焦点小组,以及通过外部审查来收集数据。结果/讨论:我们的自学数据表明,我们的学生将从更强的受众意识和设计能力中受益。根据这些数据,我们讨论课程修订,其中包括创建UXD辅修课程。结论:我们通过考虑以下三个问题对本文进行总结:1。如果其他项目想要设计移情驱动的用户体验教学法,以响应当前的学术和教学趋势,他们可能会考虑哪些策略?2. 为什么程序可以把学生研究人员培养成用户体验能手?3.其他项目对学生兼研究员的用户体验匠人有什么期望?
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引用次数: 0
The State of UX Pedagogy 用户体验教学法的现状
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-11-03 DOI: 10.1109/TPC.2023.3314313
Philip B. Gallagher;Guiseppe Getto
Research problem: A considerable amount of scholarship has amassed over the last 20 years regarding the teaching of user experience (UX) design, but there has been no systematic attempt to review this literature. Research questions: 1.What is the definition of UX pedagogy according to technical communication and adjacent fields? 2. What is the state of specific UX pedagogical approaches in technical communication and adjacent fields? Literature review: Our corpus contained 76 sources directly pertaining to the teaching of UX. Research methodology: The theoretical framework of this study marries rhetorical theory and critical thinking. The former provides technical communication literature reviews with keen discourse analysis and the latter offers objectivity to the evaluation. To use this framework, we sought sources using journals related to technical communication and large databases from adjacent fields, including the ACM digital library and IEEE Xplore. We completed our search using Google Scholar to ensure broad coverage. Results and conclusions: Our review of sources revealed a variety of trends and a remarkably diverse conversation on UX, including various definitions of UX pedagogy, and a large variety of theoretical orientations, educational models, instructional approaches, industry influences, methods, and ethical concerns. From this diverse corpus, we hazard a unifying definition centered on teaching the UX process through hands-on approaches such as engaged learning. We close our article with recommendations for continuing to refine UX pedagogy in the future.
研究问题:在过去的20年里,关于用户体验(UX)设计的教学积累了相当多的学术成果,但是没有系统地尝试对这些文献进行回顾。研究问题:1;根据技术交流和邻近领域,用户体验教育学的定义是什么?2. 具体的用户体验教学方法在技术交流和邻近领域的状态是什么?文献回顾:我们的语料库包含76个直接与用户体验教学相关的资源。研究方法:本研究的理论框架将修辞学理论与批判性思维相结合。前者提供了具有敏锐话语分析的技术传播文献综述,后者提供了客观的评价。为了使用这个框架,我们使用与技术交流相关的期刊和来自邻近领域的大型数据库(包括ACM数字图书馆和IEEE explore)来寻找资源。我们使用b谷歌Scholar完成了搜索,以确保广泛的覆盖范围。结果和结论:我们对资料的回顾揭示了用户体验的各种趋势和非常多样化的对话,包括用户体验教学法的各种定义,以及各种各样的理论方向、教育模型、教学方法、行业影响、方法和伦理问题。从这个多样化的语料库中,我们得出了一个统一的定义,即通过实践方法(如参与式学习)来教授用户体验过程。在文章的最后,我们提出了在未来继续完善UX教学法的建议。
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引用次数: 0
Longitudinal Study of Usability and User Experience in Technical and Professional Communication Research 技术与专业传播研究中的可用性与用户体验纵向研究
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-10-11 DOI: 10.1109/TPC.2023.3314250
Erin Friess;Christina Liles
Introduction: While usability/user experience (UX) has a long and intertwined history with technical and professional communication (TPC), it is unknown how usability/UX is reflected within TPC research and how that reflection has shifted over time. Literature review: Prior studies on the role of usability/UX in TPC have found that usability/UX appears infrequently in TPC research and curriculum requirements. However, usability/UX remains a routinely referenced core identity of TPC. Research questions: 1. To what degree is usability/UX studied in TPC scholarly journals? 2. When TPC researchers study usability/UX, what are they studying? Methodology: A database of TPC-based usability/UX articles was collected through a defined search method. Articles were coded for primary or secondary emphasis on usability/UX, contribution to TPC, object of analysis, method of data collection, and major takeaway. Results: Less than 8% of the total publications in the field are tied to usability/UX, though the percentage has increased in the most recent timeframe (2020–2022). Publications are shifting from research that expands usability/UX knowledge to research that uses usability/UX to explain TPC phenomena. In addition, the object of analysis has shifted to process-centric analysis, design thinking has become an increasing component of TPC usability/UX research, and over a quarter of the research on usability/UX provided did not provide enough methodological description to enable replicability. Conclusion: Although usability/UX has been consistently published in the TPC research journals, the amount of research suggests that usability/UX is not core to TPC's field identity.
导论:虽然可用性/用户体验(UX)与技术和专业交流(TPC)有着悠久而交织的历史,但我们不知道可用性/用户体验是如何在TPC研究中得到反映的,以及这种反映是如何随着时间的推移而变化的。文献综述:先前关于可用性/用户体验在TPC中的作用的研究发现,可用性/用户体验在TPC研究和课程要求中很少出现。然而,可用性/用户体验仍然是TPC的核心特征。研究问题:1;TPC学术期刊对可用性/用户体验的研究程度如何?2. 当TPC研究人员研究可用性/用户体验时,他们在研究什么?方法:通过定义的搜索方法收集基于tpc的可用性/UX文章数据库。文章的主要或次要重点是可用性/用户体验、对TPC的贡献、分析对象、数据收集方法和主要收获。结果:该领域不到8%的出版物与可用性/用户体验相关,尽管这一比例在最近的时间框架(2020-2022)有所增加。出版物正在从扩展可用性/UX知识的研究转向使用可用性/UX来解释TPC现象的研究。此外,分析的对象已经转向以过程为中心的分析,设计思维已经成为TPC可用性/用户体验研究中越来越重要的组成部分,超过四分之一的可用性/用户体验研究没有提供足够的方法描述来实现可复制性。结论:尽管可用性/用户体验一直在TPC研究期刊上发表,但大量的研究表明,可用性/用户体验并不是TPC领域身份的核心。
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引用次数: 0
Finding the Gap: A Comparison of UX Industry Practices and UX Course Outcomes in TPC Programs 发现差距:TPC项目中UX行业实践和UX课程结果的比较
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-10-11 DOI: 10.1109/TPC.2023.3314300
Samantha Jo Cosgrove
Background: The intertwined fields of technical and professional communication (TPC) and user experience (UX) have positioned graduates of TPC programs as strong candidates for careers in UX. Literature review: Although there is some scholarship addressing competencies required for UX positions as well as some investigation into UX course content within TPC programs, there is still a need for a comparative analysis of outcomes in UX courses in TPC and industry expectations for UX positions. Research questions: 1. What qualifications are essential to current UX industry positions? What qualifications are stated in current UX industry advertisements? 2. How do these qualifications compare to a sample of existing UX outcomes within TPC programs? Research methodology: A qualitative content analysis of two datasets—a collection of UX job advertisements and a collection of UX course outcomes—was conducted through a systematic coding of texts. Qualifications and outcomes were categorized by UX competencies needed prior to employment. Results/discussion: Results show job ads prioritize on project management including Agile and Scrum, and other skills such as writing, designing prototypes, software and coding languages, and portfolios. Course outcomes reflect strengths in writing and design, but do not include significant reference to specific concepts or tools. Suggestions for improving TPC/UX courses include diversifying existing skills and addressing deficient skills in project management and digital literacies. Conclusion: Challenges for re-envisioning UX courses in TPC programs are considered and addressed.
背景:技术和专业交流(TPC)和用户体验(UX)这两个相互交织的领域使TPC课程的毕业生成为UX职业的有力候选人。文献回顾:虽然有一些学术研究解决了UX职位所需的能力,以及对TPC项目中UX课程内容的一些调查,但仍然需要对TPC中UX课程的结果和行业对UX职位的期望进行比较分析。研究问题:1;对于当前的用户体验行业职位来说,哪些资格是必不可少的?当前用户体验行业广告中有哪些限定条件?2. 这些条件与TPC项目中现有用户体验结果的样本相比如何?研究方法:通过对文本进行系统编码,对两个数据集(用户体验招聘广告集和用户体验课程结果集)进行定性内容分析。资格和结果根据就业前需要的用户体验能力进行分类。结果/讨论:结果显示招聘广告优先考虑项目管理,包括敏捷和Scrum,以及其他技能,如写作、设计原型、软件和编码语言,以及投资组合。课程结果反映了写作和设计方面的优势,但不包括对具体概念或工具的重要参考。改进TPC/UX课程的建议包括使现有技能多样化,解决项目管理和数字素养方面的技能不足。结论:重新设想用户体验课程在TPC程序的挑战被考虑和解决。
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引用次数: 0
Toward Integrated UX Instruction With Symbiotic Classrooms 整合UX教学与共生课堂
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-10-10 DOI: 10.1109/TPC.2023.3317589
Kylie M. Jacobsen;Danielle DeVasto
Introduction: Preparing students to pursue user-experience (UX)-related writing careers requires infusing UX instruction into several technical communication courses throughout a degree program. But university writing programs that seek to add UX courses into their curricula often work inside a slow-paced system where amending course objectives to align with job market demands is a slow process. About the case: For this collaboration, we forged a symbiotic relationship between a lower- and upper-class course to introduce students to UX early in their program of study and apply additional or nuanced UX methods in several writing courses as they progress through the program. Situating the case: Faculty in a writing program that does not currently have stand-alone UX classes can collaboratively improve the student UX in a timely fashion while maintaining the flexibility to adapt best practices and contemporary UX processes across classrooms. Methods/approach: A close reading of test plans (n = 14), usability reports, and reflection essays from 200-level students provided key insights into the understanding of UX strategies. Results/discussion: Introductory students struggled to make explicit connections between UX strategies and their work, but they demonstrated gained UX skills by the end of the project. Conclusions: Students realized many benefits from learning about and conducting UX research that helped them become more empathetic professional writers. However, instructors should consider additional symbiotic relationships between courses in a professional writing program at several points in the writing process.
引言:准备学生追求用户体验(UX)相关的写作职业需要在整个学位课程中注入UX指导到几个技术交流课程中。但是,那些试图在课程中加入用户体验课程的大学写作课程通常是在一个缓慢的系统中进行的,在这个系统中,修改课程目标以符合就业市场的需求是一个缓慢的过程。关于案例:在这次合作中,我们在下层和上层课程之间建立了一种共生关系,在学生学习项目的早期向他们介绍UX,并在他们学习项目的过程中在几个写作课程中应用额外的或微妙的UX方法。情境:目前没有独立UX课程的写作课程的教师可以及时协作改善学生的UX,同时保持灵活性,以适应最佳实践和跨教室的当代UX流程。方法/方法:仔细阅读测试计划(n = 14)、可用性报告和来自200级学生的反思文章,为理解用户体验策略提供了关键见解。结果/讨论:入门课程的学生努力在用户体验策略和他们的工作之间建立明确的联系,但他们在项目结束时展示了获得的用户体验技能。结论:学生们意识到学习和进行UX研究有很多好处,帮助他们成为更有同理心的专业作家。然而,教师应该在写作过程的几个点上考虑专业写作课程之间的额外共生关系。
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引用次数: 0
IEEE Professional Communication Society Information IEEE专业通信协会信息
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-08-23 DOI: 10.1109/TPC.2023.3302636
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引用次数: 0
IEEE Transactions on Professional Communication Information for Authors IEEE作者专业通信信息汇刊
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-08-23 DOI: 10.1109/TPC.2023.3305236
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引用次数: 0
IEEE Professional Communication Society Information IEEE专业通信协会信息
IF 1.7 2区 文学 Q2 COMMUNICATION Pub Date : 2023-08-23 DOI: 10.1109/TPC.2023.3305237
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引用次数: 0
期刊
IEEE Transactions on Professional Communication
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