Pub Date : 2025-08-26DOI: 10.1109/TPC.2025.3587834
Guiseppe Getto
{"title":"Taming the Machine: Ethically Harness the Power of AI: Nell Watson: [Book Review]","authors":"Guiseppe Getto","doi":"10.1109/TPC.2025.3587834","DOIUrl":"https://doi.org/10.1109/TPC.2025.3587834","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"400-401"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142549","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-26DOI: 10.1109/TPC.2025.3587833
Donald R. Riccomini
{"title":"Understanding Visuals in the Life Sciences: Han Yu: [Book Review]","authors":"Donald R. Riccomini","doi":"10.1109/TPC.2025.3587833","DOIUrl":"https://doi.org/10.1109/TPC.2025.3587833","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"398-399"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142555","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-26DOI: 10.1109/TPC.2025.3587828
Jiawei Gao
{"title":"Researching Language and Digital Communication: A Student Guide: Christian Ilbury: [Book Review]","authors":"Jiawei Gao","doi":"10.1109/TPC.2025.3587828","DOIUrl":"https://doi.org/10.1109/TPC.2025.3587828","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"402-403"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142553","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904837","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-26DOI: 10.1109/TPC.2025.3599492
{"title":"IEEE Professional Communication Society Information","authors":"","doi":"10.1109/TPC.2025.3599492","DOIUrl":"https://doi.org/10.1109/TPC.2025.3599492","url":null,"abstract":"","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"C4-C4"},"PeriodicalIF":1.8,"publicationDate":"2025-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11142552","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-15DOI: 10.1109/TPC.2025.3586426
Dicong Gou;Ya Sun;Gongyuan Wang
Background: The rise of social media has spawned new platforms to communicate the construction of corporate identity and culture for the banking industry in China. Literature review: Corporate identity construction on social media receives emerging attention from narrative studies. However, there exists a lack of a systematic employment of the small story that serves as a suitable research paradigm for corporate social media. Therefore, drawing on the research paradigm of the small story, the concept of archetype and the tripartite-self theory, and cultural constructionism, this study aimed to explore theme development, archetypes and self building, and culture construction in Chinese banks’ Weibo posts. Research questions: 1. What themes and narrative elements are identified in small stories of Chinese banks’ Weibo posts? 2. What archetypes and corporate selves are constructed through theme development in their small stories? 3. What corporate cultures are constructed through the interplay of developing themes and constructing archetypes and corporate selves in their small stories? Research methodology: This study employs thematic and content analysis on a self-built corpus of Sina Weibo posts from five leading Chinese banks. Results: Findings revealed that Chinese banks predominantly release posts under corporation-oriented, relation-oriented, and society-oriented themes represented, respectively, by the subthemes [Market analysis], [Entertainment], and [CSR], correspondingly shaping the archetypes {Sage}, {Pursuer}, and {Hero} of the corporate individual, relational, and collective selves, and mirroring the construction of the culture of authority, fandom, and heroism. Conclusion: The findings enrich understanding of embracing social media for corporate narratives, identity, and culture construction, and offer valuable insights for digital marketing practitioners to improve how they construct and communicate corporate identity and culture via social media.
{"title":"Small Stories With Big Roles: Mapping Sage, Pursuer, and Hero Archetypes Onto Authority, Fandom, and Heroism in Chinese Banks’ Weibo Posts","authors":"Dicong Gou;Ya Sun;Gongyuan Wang","doi":"10.1109/TPC.2025.3586426","DOIUrl":"https://doi.org/10.1109/TPC.2025.3586426","url":null,"abstract":"<italic><b>Background:</b></i> The rise of social media has spawned new platforms to communicate the construction of corporate identity and culture for the banking industry in China. <italic><b>Literature review:</b></i> Corporate identity construction on social media receives emerging attention from narrative studies. However, there exists a lack of a systematic employment of the small story that serves as a suitable research paradigm for corporate social media. Therefore, drawing on the research paradigm of the small story, the concept of archetype and the tripartite-self theory, and cultural constructionism, this study aimed to explore theme development, archetypes and self building, and culture construction in Chinese banks’ Weibo posts. <italic><b>Research questions:</b></i> 1. What themes and narrative elements are identified in small stories of Chinese banks’ Weibo posts? 2. What archetypes and corporate selves are constructed through theme development in their small stories? 3. What corporate cultures are constructed through the interplay of developing themes and constructing archetypes and corporate selves in their small stories? <italic><b>Research methodology:</b></i> This study employs thematic and content analysis on a self-built corpus of Sina Weibo posts from five leading Chinese banks. <italic><b>Results:</b></i> Findings revealed that Chinese banks predominantly release posts under corporation-oriented, relation-oriented, and society-oriented themes represented, respectively, by the subthemes [Market analysis], [Entertainment], and [CSR], correspondingly shaping the archetypes {Sage}, {Pursuer}, and {Hero} of the corporate individual, relational, and collective selves, and mirroring the construction of the culture of authority, fandom, and heroism. <italic><b>Conclusion:</b></i> The findings enrich understanding of embracing social media for corporate narratives, identity, and culture construction, and offer valuable insights for digital marketing practitioners to improve how they construct and communicate corporate identity and culture via social media.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"379-397"},"PeriodicalIF":1.8,"publicationDate":"2025-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-14DOI: 10.1109/TPC.2025.3587826
Mayank P. Muthyala;Claire Lauer;Stephen Carradini;Briana Rajan
Background: Chatbots are generative artificial-intelligence (GenAI) technologies that can deliver information through a conversational interface. This ability is promising to the work of technical and professional communicators (TPCers) who are often tasked with communicating complex information that is accessible and engaging, particularly in public engagement and outreach efforts. This study focuses on demystifying the chatbot creation process to inform future applications of chatbots and GenAI in technical and professional communication (TPC). Literature review: Research in TPC and associated disciplines has outlined the utility and use cases for chatbots. Specifically, research has focused on how chatbots can intervene in affecting people’s perceptions of global narratives and avoiding Western science bias. Although understanding utility is important, there is an underdeveloped understanding of the affordances and limitations of the emergent technologies that TPCers can utilize to build chatbots. Research question: What are the affordances and limitations of different chatbot technologies? Methods: This study reports the experiences of replicating a chatbot on three platforms. First, we built the Arizona Water Chatbot—a custom-built chatbot we coded using the GPT-3.5 Turbo model. Then, we replicated the chatbot using OpenAI’s custom GPT interface and OpenAI’s Assistants API platform. Once built, we compared the development experience as it relates to each technology’s affordances and limitations; namely, we compared the setup experience, customization options, training process, prompt engineering capacity, file management ability, cost, and output quality. Results: The three chatbots had varying affordances. For instance, the custom-built bot allowed extensive control over data integration and response customization, making them ideal for projects requiring highly accurate and context-sensitive information. In contrast, the chatbots that created on Open AI’s platforms were more cost-effective, faster to implement, and suitable for projects needing rapid deployment. Conclusion: By describing the affordances and limitations of the chatbot technologies, this article offers academics and practitioners insight into which technology to use given their individual development goals and intended audiences.
背景：聊天机器人是一种生成式人工智能（GenAI）技术，可以通过对话界面传递信息。这种能力对技术和专业传播者（TPCers）的工作很有希望，他们经常负责传播可获取和引人入胜的复杂信息，特别是在公众参与和外展工作中。本研究的重点是揭开聊天机器人创建过程的神秘面纱，为聊天机器人和GenAI在技术和专业通信（TPC）中的未来应用提供信息。文献综述：TPC和相关学科的研究概述了聊天机器人的效用和用例。具体来说，研究集中在聊天机器人如何干预影响人们对全球叙事的看法，以及如何避免西方科学偏见。尽管理解效用很重要，但对于TPCers可以用来构建聊天机器人的新兴技术的支持和限制，人们的理解还不够充分。研究问题：不同聊天机器人技术的优点和局限性是什么？方法：本研究报告了在三个平台上复制聊天机器人的经验。首先，我们构建了Arizona Water chatbot——一个使用GPT-3.5 Turbo模型进行编码的定制聊天机器人。然后，我们使用OpenAI的自定义GPT接口和OpenAI的助手API平台复制聊天机器人。一旦构建完成，我们就会比较开发经验，因为它与每种技术的能力和局限性有关；也就是说，我们比较了安装经验、定制选项、培训过程、提示工程能力、文件管理能力、成本和输出质量。结果：三种聊天机器人具有不同的可视性。例如，定制构建的bot允许对数据集成和响应定制进行广泛的控制，使其成为需要高度准确和上下文敏感信息的项目的理想选择。相比之下，在Open AI平台上创建的聊天机器人更具成本效益，实施速度更快，适合需要快速部署的项目。结论：通过描述聊天机器人技术的优点和局限性，本文为学者和实践者提供了根据其个人开发目标和目标受众使用哪种技术的见解。
{"title":"Demystifying Chatbot Creation: A Comparative Case Study of Available Approaches","authors":"Mayank P. Muthyala;Claire Lauer;Stephen Carradini;Briana Rajan","doi":"10.1109/TPC.2025.3587826","DOIUrl":"https://doi.org/10.1109/TPC.2025.3587826","url":null,"abstract":"<bold><i>Background:</i></b> Chatbots are generative artificial-intelligence (GenAI) technologies that can deliver information through a conversational interface. This ability is promising to the work of technical and professional communicators (TPCers) who are often tasked with communicating complex information that is accessible and engaging, particularly in public engagement and outreach efforts. This study focuses on demystifying the chatbot creation process to inform future applications of chatbots and GenAI in technical and professional communication (TPC). <bold><i>Literature review:</i></b> Research in TPC and associated disciplines has outlined the utility and use cases for chatbots. Specifically, research has focused on how chatbots can intervene in affecting people’s perceptions of global narratives and avoiding Western science bias. Although understanding utility is important, there is an underdeveloped understanding of the affordances and limitations of the emergent technologies that TPCers can utilize to build chatbots. <bold><i>Research question:</i></b> What are the affordances and limitations of different chatbot technologies? <bold><i>Methods:</i></b> This study reports the experiences of replicating a chatbot on three platforms. First, we built the Arizona Water Chatbot—a custom-built chatbot we coded using the GPT-3.5 Turbo model. Then, we replicated the chatbot using OpenAI’s custom GPT interface and OpenAI’s Assistants API platform. Once built, we compared the development experience as it relates to each technology’s affordances and limitations; namely, we compared the setup experience, customization options, training process, prompt engineering capacity, file management ability, cost, and output quality. <bold><i>Results:</i></b> The three chatbots had varying affordances. For instance, the custom-built bot allowed extensive control over data integration and response customization, making them ideal for projects requiring highly accurate and context-sensitive information. In contrast, the chatbots that created on Open AI’s platforms were more cost-effective, faster to implement, and suitable for projects needing rapid deployment. <bold><i>Conclusion:</i></b> By describing the affordances and limitations of the chatbot technologies, this article offers academics and practitioners insight into which technology to use given their individual development goals and intended audiences.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"284-301"},"PeriodicalIF":1.8,"publicationDate":"2025-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-14DOI: 10.1109/TPC.2025.3588655
Pitch Sinlapanuntakul;Mark Zachry
Introduction: The intersection of artificial intelligence (AI) and design is gaining significant attention among professional communication researchers. Although challenges in designing with and for AI have been generally investigated, current systematic literature reviews have neglected to consider the tensions between AI and human designers during design work and how that work is impacted. Our study extends previous work by offering a more nuanced understanding of how AI affects designers’ work, thought processes, and solutions. Research methodology: Using the PRISMA framework, we conducted a systematic review of 44 articles specifically addressing tensions between human designers and AI in design work. We employed a hybrid inductive/deductive thematic analysis approach, using Miro for remote qualitative analysis. Results and discussion: Our thematic analysis reveals four main themes that encapsulate the multifaceted impact of AI on design practice: 1. reframing design roles and work, 2. human-AI-(human) interaction and collaboration, 3. cognitive expansion and critical reflection, and 4. limitations and risks of AI. These themes collectively offer insights into the multifaceted nature of AI’s impact on human designers in this new paradigm of practice. Conclusions and further research: This review has significant implications for researchers and practitioners in design. It reflects the current complexities of integrating AI into design processes while preserving human creativity, intuition, and agency. We further identify research gaps and suggest directions for future research and practice in design domains.
{"title":"Impacts of AI on Human Designers: A Systematic Literature Review","authors":"Pitch Sinlapanuntakul;Mark Zachry","doi":"10.1109/TPC.2025.3588655","DOIUrl":"https://doi.org/10.1109/TPC.2025.3588655","url":null,"abstract":"<bold><i>Introduction:</i></b> The intersection of artificial intelligence (AI) and design is gaining significant attention among professional communication researchers. Although challenges in designing with and for AI have been generally investigated, current systematic literature reviews have neglected to consider the tensions between AI and human designers during design work and how that work is impacted. Our study extends previous work by offering a more nuanced understanding of how AI affects designers’ work, thought processes, and solutions. <bold><i>Research methodology:</i></b> Using the PRISMA framework, we conducted a systematic review of 44 articles specifically addressing tensions between human designers and AI in design work. We employed a hybrid inductive/deductive thematic analysis approach, using Miro for remote qualitative analysis. <bold><i>Results and discussion:</i></b> Our thematic analysis reveals four main themes that encapsulate the multifaceted impact of AI on design practice: 1. reframing design roles and work, 2. human-AI-(human) interaction and collaboration, 3. cognitive expansion and critical reflection, and 4. limitations and risks of AI. These themes collectively offer insights into the multifaceted nature of AI’s impact on human designers in this new paradigm of practice. <bold><i>Conclusions and further research:</i></b> This review has significant implications for researchers and practitioners in design. It reflects the current complexities of integrating AI into design processes while preserving human creativity, intuition, and agency. We further identify research gaps and suggest directions for future research and practice in design domains.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"264-283"},"PeriodicalIF":1.8,"publicationDate":"2025-08-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904740","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-08DOI: 10.1109/TPC.2025.3586424
Jason Tham;Diego A. Polanco-Lahoz;Madison Hanson;Jennifer Cross;Mario Beruvides
Background: Responding to current research gaps in the investigation of researcher identity development among graduate students, we implement a longitudinal study, powered by user-experience (UX) methods, to document engineering doctoral students’ identity formation. Literature review: Identity formation in novice engineering researchers, such as doctoral students remains underexamined. A process-oriented approach to studying researchers’ identity development may yield useful theoretical and programmatic insights. UX methods offer visual and qualitative approaches to the understanding of student experiences by revealing their identity formation journey over time. Research questions: 1. How can UX methods like persona building support studies of researcher identity development? 2. How can the insights generated from longitudinal UX methods inform graduate program design and assessment? Methodology: Twenty participants were recruited from an industrial engineering department at an R1 university. Data were collected via surveys, qualitative interviews, and journey mapping. Analysis methods, informed by a phenomenological perspective, included persona building and collaborative affinity diagramming. Results: Seven distinctive personas were created to represent identity formation experiences influenced by learning modality, attitude, program stage, and prior experience. Theoretical conclusions and opportunities for academic programming emerged from affinity diagrams. Conclusion: Doctoral engineering students’ researcher identity formation presented implications for theory and curricular design. UX methods offered benefits to qualitative research that can support cross-disciplinary efforts.
{"title":"Professionalizing Researchers: Mapping and Visualizing Doctoral Engineering Student Identity Development Through User-Experience (UX) Methods","authors":"Jason Tham;Diego A. Polanco-Lahoz;Madison Hanson;Jennifer Cross;Mario Beruvides","doi":"10.1109/TPC.2025.3586424","DOIUrl":"https://doi.org/10.1109/TPC.2025.3586424","url":null,"abstract":"<bold><i>Background:</i></b> Responding to current research gaps in the investigation of researcher identity development among graduate students, we implement a longitudinal study, powered by user-experience (UX) methods, to document engineering doctoral students’ identity formation. <bold><i>Literature review:</i></b> Identity formation in novice engineering researchers, such as doctoral students remains underexamined. A process-oriented approach to studying researchers’ identity development may yield useful theoretical and programmatic insights. UX methods offer visual and qualitative approaches to the understanding of student experiences by revealing their identity formation journey over time. <bold><i>Research questions:</i></b> 1. How can UX methods like persona building support studies of researcher identity development? 2. How can the insights generated from longitudinal UX methods inform graduate program design and assessment? <bold><i>Methodology:</i></b> Twenty participants were recruited from an industrial engineering department at an R1 university. Data were collected via surveys, qualitative interviews, and journey mapping. Analysis methods, informed by a phenomenological perspective, included persona building and collaborative affinity diagramming. <bold><i>Results:</i></b> Seven distinctive personas were created to represent identity formation experiences influenced by learning modality, attitude, program stage, and prior experience. Theoretical conclusions and opportunities for academic programming emerged from affinity diagrams. <bold><i>Conclusion:</i></b> Doctoral engineering students’ researcher identity formation presented implications for theory and curricular design. UX methods offered benefits to qualitative research that can support cross-disciplinary efforts.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"322-342"},"PeriodicalIF":1.8,"publicationDate":"2025-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=11121569","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904863","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-08DOI: 10.1109/TPC.2025.3585658
Marjorie Rush Hovde;Brea Threatt
Background: The movement in recent decades from the waterfall model to the Agile framework, especially in software development, has transformed the nature of technical communication throughout product development processes. Literature review: Although several researchers have studied the roles of effective technical communication in Agile environments, more insights are needed, especially in how teams adapt Agile communication principles to fit their circumstances. Research questions: 1. How do people communicate effectively throughout phases of the Agile development process? 2. How do participants adapt typical Agile/Scrum communication practices to address challenges and fit their circumstances? Methodology: In this qualitative observational study, we interviewed and observed professionals to explore technical communication practices throughout phases of the Agile development process and to explore how teams used and modified common Agile/Scrum practices in given contexts. Results: We investigate the nature of effective technical communication throughout the typical phases of the Agile process and note a variety of ways in which participants modified conventional practices to fit their situations. Conclusion: Participants highlighted the indispensability of effective technical communication in Agile processes and developed innovative ways to adapt communication practices based on their unique experiences and situations throughout the development process. The findings illuminate useful practices and offer implications that will benefit organizations, practicing professionals, students, and educators.
{"title":"The Nature and Indispensable Roles of Technical Communication in Agile Development Environments: Following Typical Processes and Adapting to Address Challenges","authors":"Marjorie Rush Hovde;Brea Threatt","doi":"10.1109/TPC.2025.3585658","DOIUrl":"https://doi.org/10.1109/TPC.2025.3585658","url":null,"abstract":"<bold><i>Background:</i></b> The movement in recent decades from the waterfall model to the Agile framework, especially in software development, has transformed the nature of technical communication throughout product development processes. <bold><i>Literature review:</i></b> Although several researchers have studied the roles of effective technical communication in Agile environments, more insights are needed, especially in how teams adapt Agile communication principles to fit their circumstances. <bold><i>Research questions:</i></b> 1. How do people communicate effectively throughout phases of the Agile development process? 2. How do participants adapt typical Agile/Scrum communication practices to address challenges and fit their circumstances? <bold><i>Methodology:</i></b> In this qualitative observational study, we interviewed and observed professionals to explore technical communication practices throughout phases of the Agile development process and to explore how teams used and modified common Agile/Scrum practices in given contexts. <bold><i>Results:</i></b> We investigate the nature of effective technical communication throughout the typical phases of the Agile process and note a variety of ways in which participants modified conventional practices to fit their situations. <bold><i>Conclusion:</i></b> Participants highlighted the indispensability of effective technical communication in Agile processes and developed innovative ways to adapt communication practices based on their unique experiences and situations throughout the development process. The findings illuminate useful practices and offer implications that will benefit organizations, practicing professionals, students, and educators.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"302-321"},"PeriodicalIF":1.8,"publicationDate":"2025-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904674","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-08-08DOI: 10.1109/TPC.2025.3585380
Guiseppe Getto;Bremen Vance
Background: Technical and professional communication and user experience (UX) have become intertwined as sister disciplines. Graduates of technical communication programs are pursuing jobs in UX and researchers in technical communication are studying UX. Literature review: At the same time, little attention has been paid to the skills required for jobs such as UX designer and UX researcher, though one landmark study a decade ago was the first to detail such trends. Research questions: 1. What language do employers use to explain UX job skills? 2. What specific job titles do employers describe when advertising UX positions to potential applicants? Research methodology: As part of an ongoing research project examining nearly 15,000 job ads from the US, in this article, we will analyze a corpus of UX job ads for trends including specific roles that are emerging within UX as definable occupations. We do so by identifying trends in keyword usage across job ads, as well as zeroing in on skill sets that seem important to employers looking to hire UX professionals. Results/discussion: Our findings extend previous research to detail stronger differentiation between the skill sets required of UX designers and UX researchers, as well as revealing new roles previously unexamined in past literature. Conclusions: Several new skill sets emerging in UX are important to introduce to students, including new visual design tools, product design skills, and project management skills. We owe it to our students to continue to track skills that emerge in this fast-moving field.
{"title":"UX Research, Management, and Design: What a Textual Analysis of UX Job Ads Means for Technical Communication","authors":"Guiseppe Getto;Bremen Vance","doi":"10.1109/TPC.2025.3585380","DOIUrl":"https://doi.org/10.1109/TPC.2025.3585380","url":null,"abstract":"<bold><i>Background:</i></b> Technical and professional communication and user experience (UX) have become intertwined as sister disciplines. Graduates of technical communication programs are pursuing jobs in UX and researchers in technical communication are studying UX. <bold><i>Literature review:</i></b> At the same time, little attention has been paid to the skills required for jobs such as UX designer and UX researcher, though one landmark study a decade ago was the first to detail such trends. <bold><i>Research questions:</i></b> 1. What language do employers use to explain UX job skills? 2. What specific job titles do employers describe when advertising UX positions to potential applicants? <bold><i>Research methodology:</i></b> As part of an ongoing research project examining nearly 15,000 job ads from the US, in this article, we will analyze a corpus of UX job ads for trends including specific roles that are emerging within UX as definable occupations. We do so by identifying trends in keyword usage across job ads, as well as zeroing in on skill sets that seem important to employers looking to hire UX professionals. <bold><i>Results/discussion:</i></b> Our findings extend previous research to detail stronger differentiation between the skill sets required of UX designers and UX researchers, as well as revealing new roles previously unexamined in past literature. <bold><i>Conclusions:</i></b> Several new skill sets emerging in UX are important to introduce to students, including new visual design tools, product design skills, and project management skills. We owe it to our students to continue to track skills that emerge in this fast-moving field.","PeriodicalId":46950,"journal":{"name":"IEEE Transactions on Professional Communication","volume":"68 3","pages":"343-360"},"PeriodicalIF":1.8,"publicationDate":"2025-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144904693","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：