Pub Date : 2023-08-17DOI: 10.1080/09593969.2023.2247588
Angelica Blom, S. Rosengren, Jennie Perzon
{"title":"Towards a better understanding of sustainability gaps in retail organizations ","authors":"Angelica Blom, S. Rosengren, Jennie Perzon","doi":"10.1080/09593969.2023.2247588","DOIUrl":"https://doi.org/10.1080/09593969.2023.2247588","url":null,"abstract":"","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"236 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2023-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79033908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-26DOI: 10.1080/09593969.2023.2240159
A. Dales, Jenny Ferreira
of transnational retail firm performance in China. The authors examine how the advantages that retail transnational corporations (TNCs) initially enjoyed (e.g., superior store format design and planning, marketing and IT infrastructure, efficient sourcing/logistics networks) progressively eroded, and even atrophied in the face of increasing domestic retail competition, a less favourable regulatory environment, the rise of digital platforms, and shifting customer expectations. Han, Wood, Coe, and Alexander suggest three strategic imperatives for retail TNCs in response to these changes; online integration, offline reconfiguration, and strategic reinforcement with each aimed at addressing the variable success of prior strategies. For this special issue, this paper highlights the value of geographical analyses,
{"title":"New horizons in retail geography: special issue editorial","authors":"A. Dales, Jenny Ferreira","doi":"10.1080/09593969.2023.2240159","DOIUrl":"https://doi.org/10.1080/09593969.2023.2240159","url":null,"abstract":"of transnational retail firm performance in China. The authors examine how the advantages that retail transnational corporations (TNCs) initially enjoyed (e.g., superior store format design and planning, marketing and IT infrastructure, efficient sourcing/logistics networks) progressively eroded, and even atrophied in the face of increasing domestic retail competition, a less favourable regulatory environment, the rise of digital platforms, and shifting customer expectations. Han, Wood, Coe, and Alexander suggest three strategic imperatives for retail TNCs in response to these changes; online integration, offline reconfiguration, and strategic reinforcement with each aimed at addressing the variable success of prior strategies. For this special issue, this paper highlights the value of geographical analyses,","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"45 1","pages":"319 - 322"},"PeriodicalIF":3.6,"publicationDate":"2023-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89931252","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-20DOI: 10.1080/09593969.2023.2235101
A. Malekian, Y. Jabarzadeh, A. Fazlzadeh
ABSTRACT This study aims to investigate the impact of corporate social responsibility (CSR) and corporate ability (CA) on customer purchase intention on e-commerce websites. Also, the effect of trust as a mediator between CSR-purchase intention and CA-purchase intention relationships is examined. Finally, the role of gender as a moderator in the relationships between model variables is explored. This research is a type of Structural Equation Model (SEM), and data were collected from customers of e-commerce websites who made online purchases at least five times a year. The results reveal the positive effect of CA and negative effect of CSR for e-commerce websites in promoting purchase intention of their customers. Additionally, gender moderates the relationship between CSR-purchase intention and CA-purchase intention. The finding can be useful to startup companies that operate in the field of e-commerce. Further, online vendors can improve the quality of their service using the findings of this research.
{"title":"The impact of CSR and corporate ability on purchase intention in e-commerce websites: an examination across genders","authors":"A. Malekian, Y. Jabarzadeh, A. Fazlzadeh","doi":"10.1080/09593969.2023.2235101","DOIUrl":"https://doi.org/10.1080/09593969.2023.2235101","url":null,"abstract":"ABSTRACT This study aims to investigate the impact of corporate social responsibility (CSR) and corporate ability (CA) on customer purchase intention on e-commerce websites. Also, the effect of trust as a mediator between CSR-purchase intention and CA-purchase intention relationships is examined. Finally, the role of gender as a moderator in the relationships between model variables is explored. This research is a type of Structural Equation Model (SEM), and data were collected from customers of e-commerce websites who made online purchases at least five times a year. The results reveal the positive effect of CA and negative effect of CSR for e-commerce websites in promoting purchase intention of their customers. Additionally, gender moderates the relationship between CSR-purchase intention and CA-purchase intention. The finding can be useful to startup companies that operate in the field of e-commerce. Further, online vendors can improve the quality of their service using the findings of this research.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"12 1","pages":"415 - 440"},"PeriodicalIF":3.6,"publicationDate":"2023-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87171462","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-17DOI: 10.1080/09593969.2023.2235100
T. Sadílek, Hana Kunešová, Petr Cimler
ABSTRACT The purpose of this paper is to identify the factors that influence the sustainability of rural grocery stores and to assess the effects of the ongoing consolidation and spatial concentration in rural grocery stores on the accessibility of rural grocery stores in the Czech Republic. In this paper, we start by presenting the continued decline of retail grocery stores in rural areas of the Czech Republic. The decline is seen to be especially severe in villages with fewer than 1,000 inhabitants. By examining official statistics from the Czech Republic and research papers from selected European countries, we see how the rural retail sector is monitored. We demonstrate the very good accessibility of grocery stores for residents of the entire Czech Republic, including residents of small villages. Differences in the external and internal environment of rural grocery stores were identified. Consequently, we also present the preliminary findings of in-depth interviews with rural grocery storekeepers in Southwestern Bohemia. The article ends with a summary of the current situation in rural retail. In policy terms, the research shows that more work needs to be done to identify, quantify, and then promote the advantages of rural retail. External factors influencing rural retail business are the high level of competition, grant programs for rural grocery stores, the relatively short distances consumers have to travel by car or public transportation to modern retail facilities with a wider assortment, better prices, and more attractive shopping space in modern retail facilities. Internal factors that negatively affect a rural retail business are staff with inadequate qualifications and an approach that is not focused on the consumer and his needs, and opening hours and a product range that does not reflect consumer requirements. The contribution of this paper is focused on the sustainability of entrepreneurialism in rural retail.
{"title":"Sustainability and the development trends of rural retail business in the Czech Republic","authors":"T. Sadílek, Hana Kunešová, Petr Cimler","doi":"10.1080/09593969.2023.2235100","DOIUrl":"https://doi.org/10.1080/09593969.2023.2235100","url":null,"abstract":"ABSTRACT The purpose of this paper is to identify the factors that influence the sustainability of rural grocery stores and to assess the effects of the ongoing consolidation and spatial concentration in rural grocery stores on the accessibility of rural grocery stores in the Czech Republic. In this paper, we start by presenting the continued decline of retail grocery stores in rural areas of the Czech Republic. The decline is seen to be especially severe in villages with fewer than 1,000 inhabitants. By examining official statistics from the Czech Republic and research papers from selected European countries, we see how the rural retail sector is monitored. We demonstrate the very good accessibility of grocery stores for residents of the entire Czech Republic, including residents of small villages. Differences in the external and internal environment of rural grocery stores were identified. Consequently, we also present the preliminary findings of in-depth interviews with rural grocery storekeepers in Southwestern Bohemia. The article ends with a summary of the current situation in rural retail. In policy terms, the research shows that more work needs to be done to identify, quantify, and then promote the advantages of rural retail. External factors influencing rural retail business are the high level of competition, grant programs for rural grocery stores, the relatively short distances consumers have to travel by car or public transportation to modern retail facilities with a wider assortment, better prices, and more attractive shopping space in modern retail facilities. Internal factors that negatively affect a rural retail business are staff with inadequate qualifications and an approach that is not focused on the consumer and his needs, and opening hours and a product range that does not reflect consumer requirements. The contribution of this paper is focused on the sustainability of entrepreneurialism in rural retail.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"5 1","pages":"396 - 414"},"PeriodicalIF":3.6,"publicationDate":"2023-07-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75125350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-29DOI: 10.1080/09593969.2023.2229074
Hanna Berg, Karina T. Liljedal, Magnus Söderlund, Sven-Olov Daunfeldt
{"title":"Happy to see you: the positive effects of in-store service encounters on the satisfaction of older consumers","authors":"Hanna Berg, Karina T. Liljedal, Magnus Söderlund, Sven-Olov Daunfeldt","doi":"10.1080/09593969.2023.2229074","DOIUrl":"https://doi.org/10.1080/09593969.2023.2229074","url":null,"abstract":"","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"183 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2023-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73734035","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-20DOI: 10.1080/09593969.2023.2227364
L. Grimmer
ABSTRACT The role of local government in ensuring cities and town centres are attractive options for shoppers is well documented in the international literature. However, there is a paucity of research on the role and responsibility of local governments in tackling the complex marketing issues facing town and city retailing, particularly in regional and rural areas in Australia. Australian retailing differs markedly from retailing in the UK, U.S.A and Europe in a number of ways including fewer large, global retail stores, fewer large shopping centres and malls, and a slower uptake of online shopping. This paper reports a set of findings from a larger published study on consumer and retailer perceptions of the role of local government in the marketing of city-centre shopping and improving the overall experience for visitors in a regional Australian city. This research was commissioned by the local council. Traders and shoppers (N = 367) were surveyed on their perceptions of various aspects of city shopping. Qualitative data were analysed using the software program Leximancer to extract themes and concepts regarding specific actions the local council should take to improve city shopping and market the CBD to better attract shoppers and visitors. Findings show four main themes requiring council attention, as well as four additional and important retail-related factors identified by participants as the responsibility of the local city council, but which are actually not within the remit of local government. The findings of this study extend existing literature on town centre and small city retail marketing and are valuable for local governments, business associations, marketing organisations and individual business owners. Findings will assist efforts in two crucial activities: the marketing of cities and towns as attractive destinations for shoppers and visitors and improving and enhancing communication between councils and key stakeholders about the role of local government in marketing city-centre retail places
{"title":"The role of local government in marketing small city retailing: Examining the gap between perception and reality","authors":"L. Grimmer","doi":"10.1080/09593969.2023.2227364","DOIUrl":"https://doi.org/10.1080/09593969.2023.2227364","url":null,"abstract":"ABSTRACT The role of local government in ensuring cities and town centres are attractive options for shoppers is well documented in the international literature. However, there is a paucity of research on the role and responsibility of local governments in tackling the complex marketing issues facing town and city retailing, particularly in regional and rural areas in Australia. Australian retailing differs markedly from retailing in the UK, U.S.A and Europe in a number of ways including fewer large, global retail stores, fewer large shopping centres and malls, and a slower uptake of online shopping. This paper reports a set of findings from a larger published study on consumer and retailer perceptions of the role of local government in the marketing of city-centre shopping and improving the overall experience for visitors in a regional Australian city. This research was commissioned by the local council. Traders and shoppers (N = 367) were surveyed on their perceptions of various aspects of city shopping. Qualitative data were analysed using the software program Leximancer to extract themes and concepts regarding specific actions the local council should take to improve city shopping and market the CBD to better attract shoppers and visitors. Findings show four main themes requiring council attention, as well as four additional and important retail-related factors identified by participants as the responsibility of the local city council, but which are actually not within the remit of local government. The findings of this study extend existing literature on town centre and small city retail marketing and are valuable for local governments, business associations, marketing organisations and individual business owners. Findings will assist efforts in two crucial activities: the marketing of cities and towns as attractive destinations for shoppers and visitors and improving and enhancing communication between councils and key stakeholders about the role of local government in marketing city-centre retail places","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"24 1","pages":"371 - 395"},"PeriodicalIF":3.6,"publicationDate":"2023-06-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90399782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-17DOI: 10.1080/09593969.2023.2213423
Hannu Saarijärvi, L. Sparks, Elina Närvänen, M. Erkkola, M. Fogelholm, J. Nevalainen
{"title":"From transactions to transformations: exploring transformative food retailing","authors":"Hannu Saarijärvi, L. Sparks, Elina Närvänen, M. Erkkola, M. Fogelholm, J. Nevalainen","doi":"10.1080/09593969.2023.2213423","DOIUrl":"https://doi.org/10.1080/09593969.2023.2213423","url":null,"abstract":"","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"8 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2023-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82026932","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-01DOI: 10.1080/09593969.2023.2207033
M. Mathur
{"title":"Social-relational capabilities: strategic transformation of brand resources to increase brand equity","authors":"M. Mathur","doi":"10.1080/09593969.2023.2207033","DOIUrl":"https://doi.org/10.1080/09593969.2023.2207033","url":null,"abstract":"","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"21 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2023-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81775891","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-24DOI: 10.1080/09593969.2023.2200965
Alan M. Collins, G. Maglaras
{"title":"Smart shopper feelings in the case of store brands: the role of human capital as a key antecedent and the implications for store loyalty","authors":"Alan M. Collins, G. Maglaras","doi":"10.1080/09593969.2023.2200965","DOIUrl":"https://doi.org/10.1080/09593969.2023.2200965","url":null,"abstract":"","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"53 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2023-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88715457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-20DOI: 10.1080/09593969.2023.2198251
A. Newing, G. Clarke, Myfanwy Taylor, S. González, L. Buckner, Rosie Wilkinson
ABSTRACT This paper refreshes the debate around urban food deserts and improves the evidence base for the social value of traditional markets. It draws upon a wider project that brings together the markets sector and policy makers to develop new evidence, tools and insights to understand and enhance the community value of traditional retail markets. One important part of that community value is the provision of accessible, good quality, healthy and affordable fresh food. Using a case study of Newcastle-upon-Tyne’s Grainger Market comprising a large-scale interviewer-administered survey of market users, supplemented with insights from focus groups and interviews with key stakeholders, we aim to identify and understand the role of the market as a core food and drink shopping destination. Drawing on external indicators of neighbourhood type, grocery retail accessibility and the presence of characteristics associated with food deserts, we demonstrate the importance of traditional retail markets, such as Grainger as part of the grocery retail supply side, especially among more vulnerable consumers including the elderly and those living in relatively more deprived neighbourhoods. To do so we utilise measures of consumer interactions with the retail supply side as derived from the consumer survey data, with all data available for wider-reuse by the research community. Whilst we make policy recommendations relevant to the Newcastle case study, our objective is for this work – and the provision of associated data – to spark greater recognition among policy makers, academics and the retail sector itself of the important role of traditional retail markets in food and drink provision.
{"title":"The role of traditional retail markets in addressing urban food deserts","authors":"A. Newing, G. Clarke, Myfanwy Taylor, S. González, L. Buckner, Rosie Wilkinson","doi":"10.1080/09593969.2023.2198251","DOIUrl":"https://doi.org/10.1080/09593969.2023.2198251","url":null,"abstract":"ABSTRACT This paper refreshes the debate around urban food deserts and improves the evidence base for the social value of traditional markets. It draws upon a wider project that brings together the markets sector and policy makers to develop new evidence, tools and insights to understand and enhance the community value of traditional retail markets. One important part of that community value is the provision of accessible, good quality, healthy and affordable fresh food. Using a case study of Newcastle-upon-Tyne’s Grainger Market comprising a large-scale interviewer-administered survey of market users, supplemented with insights from focus groups and interviews with key stakeholders, we aim to identify and understand the role of the market as a core food and drink shopping destination. Drawing on external indicators of neighbourhood type, grocery retail accessibility and the presence of characteristics associated with food deserts, we demonstrate the importance of traditional retail markets, such as Grainger as part of the grocery retail supply side, especially among more vulnerable consumers including the elderly and those living in relatively more deprived neighbourhoods. To do so we utilise measures of consumer interactions with the retail supply side as derived from the consumer survey data, with all data available for wider-reuse by the research community. Whilst we make policy recommendations relevant to the Newcastle case study, our objective is for this work – and the provision of associated data – to spark greater recognition among policy makers, academics and the retail sector itself of the important role of traditional retail markets in food and drink provision.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"12 1","pages":"347 - 370"},"PeriodicalIF":3.6,"publicationDate":"2023-04-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81242049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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