首页 > 最新文献

International Review of Retail Distribution and Consumer Research最新文献

英文 中文
Reorganising grocery shopping practices – the case of elderly consumers 重组杂货店购物习惯——以老年消费者为例
IF 3.6 Q2 BUSINESS Pub Date : 2022-06-13 DOI: 10.1080/09593969.2022.2085137
L. Hansson, Ulrika Holmberg, Anna Post
ABSTRACT This paper aims to deepen the understanding of elderly consumers’ grocery shopping practices during Covid-19. Drawing on the shopping-as-practice approach within social practice theory, we show how the practices unfold as the pandemic evolves and the situation of the elderly change, which implies new possibilities and limitations in grocery shopping. Qualitative telephone interviews with elderly consumers were conducted in 2020 and followed up during 2021. By analysing the elderly’s grocery shopping as a social practice, we show how different modes of shopping practices (in-store, online and assisted shopping), came about, how they were reconfigured, and what made them work smoothly or not during the corona pandemic. We also show how the grocery shopping practices, and the modes involved were situated and synchronised in everyday life. The paper also discusses the implication for retailers.
本文旨在加深对新冠肺炎期间老年消费者食品杂货购物行为的了解。利用社会实践理论中的“购物即实践”方法,我们展示了随着疫情的发展和老年人情况的变化,实践是如何展开的,这意味着杂货购物的新可能性和局限性。2020年对老年消费者进行定性电话访谈,2021年随访。通过分析老年人购物作为一种社会实践,我们展示了不同的购物模式(店内购物、网上购物和辅助购物)是如何产生的,它们是如何重新配置的,以及在冠状病毒大流行期间是什么使它们顺利运作或不顺利。我们还展示了杂货购物的实践,以及所涉及的模式是如何在日常生活中定位和同步的。本文还讨论了这对零售商的启示。
{"title":"Reorganising grocery shopping practices – the case of elderly consumers","authors":"L. Hansson, Ulrika Holmberg, Anna Post","doi":"10.1080/09593969.2022.2085137","DOIUrl":"https://doi.org/10.1080/09593969.2022.2085137","url":null,"abstract":"ABSTRACT This paper aims to deepen the understanding of elderly consumers’ grocery shopping practices during Covid-19. Drawing on the shopping-as-practice approach within social practice theory, we show how the practices unfold as the pandemic evolves and the situation of the elderly change, which implies new possibilities and limitations in grocery shopping. Qualitative telephone interviews with elderly consumers were conducted in 2020 and followed up during 2021. By analysing the elderly’s grocery shopping as a social practice, we show how different modes of shopping practices (in-store, online and assisted shopping), came about, how they were reconfigured, and what made them work smoothly or not during the corona pandemic. We also show how the grocery shopping practices, and the modes involved were situated and synchronised in everyday life. The paper also discusses the implication for retailers.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"38 1","pages":"351 - 369"},"PeriodicalIF":3.6,"publicationDate":"2022-06-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88392875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
There is no place like home: home satisfaction and customer satisfaction in online grocery retailing 在网上杂货零售中,没有比家更好的地方了:家的满意度和顾客的满意度
IF 3.6 Q2 BUSINESS Pub Date : 2022-05-07 DOI: 10.1080/09593969.2022.2073555
Reema Singh, Magnus Söderlund
ABSTRACT This study acknowledges that home is a central and valenced place for most people, and therefore it is assumed that (a) the content in people’s general category for home issues can be activated easily, particularly by various home-related stimuli, and that (b) the affective charge of such content can have a valence-congruent impact on evaluations of home-related stimuli. These assumptions were the basis for two empirical studies carried out in an online grocery shopping context with respect to home delivery. Both studies indicate that home satisfaction had a positive influence on satisfaction with home delivery – and that home satisfaction had an indirect and positive influence of overall satisfaction with the retailer that provides home delivery. These findings, then, emphasize the need to ‘emplace’ the contemporary online shopper: although the shopper faces an abundance of alternatives only a mouse-click away, he or she is still emplaced in an environment when orders are placed and when goods are received. And when this environment is home, it is particularly likely to influence home-related offers.
本研究承认家是大多数人的中心和有价场所,因此假设(a)人们对家庭问题的一般类别中的内容很容易被激活,特别是通过各种与家庭有关的刺激,以及(b)这些内容的情感电荷可以对家庭相关刺激的评估产生价-一致性影响。这些假设的基础上进行了两项实证研究,在网上购物的背景下,有关送货到家。两项研究都表明,家庭满意度对送货上门的满意度有积极的影响,家庭满意度对提供送货上门的零售商的总体满意度有间接和积极的影响。因此,这些发现强调了当代在线购物者“安置”的必要性:尽管购物者只需点击一下鼠标就可以面对大量的选择,但当他们下订单和收到货物时,他们仍然被安置在一个环境中。当这种环境是在家的时候,它特别有可能影响到与家庭有关的报价。
{"title":"There is no place like home: home satisfaction and customer satisfaction in online grocery retailing","authors":"Reema Singh, Magnus Söderlund","doi":"10.1080/09593969.2022.2073555","DOIUrl":"https://doi.org/10.1080/09593969.2022.2073555","url":null,"abstract":"ABSTRACT This study acknowledges that home is a central and valenced place for most people, and therefore it is assumed that (a) the content in people’s general category for home issues can be activated easily, particularly by various home-related stimuli, and that (b) the affective charge of such content can have a valence-congruent impact on evaluations of home-related stimuli. These assumptions were the basis for two empirical studies carried out in an online grocery shopping context with respect to home delivery. Both studies indicate that home satisfaction had a positive influence on satisfaction with home delivery – and that home satisfaction had an indirect and positive influence of overall satisfaction with the retailer that provides home delivery. These findings, then, emphasize the need to ‘emplace’ the contemporary online shopper: although the shopper faces an abundance of alternatives only a mouse-click away, he or she is still emplaced in an environment when orders are placed and when goods are received. And when this environment is home, it is particularly likely to influence home-related offers.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"72 1","pages":"370 - 387"},"PeriodicalIF":3.6,"publicationDate":"2022-05-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77714106","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Socio-demographic, shopping self-concept, and shopping-context related moderators of customer experience 社会人口统计学、购物自我概念和购物情境相关的顾客体验调节因子
IF 3.6 Q2 BUSINESS Pub Date : 2022-05-04 DOI: 10.1080/09593969.2022.2070859
Anubhav A. Mishra, Megha Verma
ABSTRACT The purpose of this article is to identify and propose a theoretical framework that consists of the key touchpoints, consequences, and moderators of customer experience (CX hereafter). The proposed effects in our theoretical framework are that the retailer-controlled, as well as manufacturer-controlled touchpoints, are the key dimensions of CX. In turn, CX influences retail reputation, retail quality, customer satisfaction, and customer patronage. Since CX differs with subjective and contextual contingencies, we analyse the moderating effect of a socio-demographic level factor (i.e., gender), two shopping-related self-concepts (i.e., careful shopping and smart shopping) as well as a shopping-context related factor (i.e., hedonic goals). The findings confirm that the majority of our moderators do not have a strong effect on all the proposed relationships. This enables us to confirm the presence and absence of the confounding effects of subjective and contextual contingencies on CX. Our proposed framework provides empirically testable theoretical propositions for retail managers to enable them to better comprehend and enhance CX.
本文的目的是确定并提出一个理论框架,该框架由关键接触点、后果和客户体验(下文称CX)的调节因素组成。在我们的理论框架中提出的效应是,零售商控制的接触点,以及制造商控制的接触点,是客户体验的关键维度。顾客体验反过来又影响零售声誉、零售质量、顾客满意度和顾客惠顾。由于客户体验与主观和情境偶然性不同,我们分析了社会人口水平因素(即性别)、两个与购物相关的自我概念(即谨慎购物和聪明购物)以及购物情境相关因素(即享乐目标)的调节作用。研究结果证实,我们的大多数调节因子并没有对所有提出的关系产生强烈的影响。这使我们能够确认主观和情境偶然性对CX的混淆效应的存在和不存在。我们提出的框架为零售管理者提供了可实证检验的理论命题,使他们能够更好地理解和提升客户体验。
{"title":"Socio-demographic, shopping self-concept, and shopping-context related moderators of customer experience","authors":"Anubhav A. Mishra, Megha Verma","doi":"10.1080/09593969.2022.2070859","DOIUrl":"https://doi.org/10.1080/09593969.2022.2070859","url":null,"abstract":"ABSTRACT The purpose of this article is to identify and propose a theoretical framework that consists of the key touchpoints, consequences, and moderators of customer experience (CX hereafter). The proposed effects in our theoretical framework are that the retailer-controlled, as well as manufacturer-controlled touchpoints, are the key dimensions of CX. In turn, CX influences retail reputation, retail quality, customer satisfaction, and customer patronage. Since CX differs with subjective and contextual contingencies, we analyse the moderating effect of a socio-demographic level factor (i.e., gender), two shopping-related self-concepts (i.e., careful shopping and smart shopping) as well as a shopping-context related factor (i.e., hedonic goals). The findings confirm that the majority of our moderators do not have a strong effect on all the proposed relationships. This enables us to confirm the presence and absence of the confounding effects of subjective and contextual contingencies on CX. Our proposed framework provides empirically testable theoretical propositions for retail managers to enable them to better comprehend and enhance CX.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"47 1","pages":"155 - 177"},"PeriodicalIF":3.6,"publicationDate":"2022-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85725620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials 电子服务质量、品牌承诺和电子口碑信任对千禧一代电子口碑意向的影响
IF 3.6 Q2 BUSINESS Pub Date : 2022-05-02 DOI: 10.1080/09593969.2022.2070860
Manu Jain, Saumya Dixit, Amit Shukla
ABSTRACT Although positive e-WOM plays a significant role in attracting new customers for e-tailers, there exists gap between the quantum of online purchases and e-WOM on e-tailer platforms. Hence, this study attempts to identify determinants of positive e-WOM on e-tailer platforms. Drawing on Stimulus Organism Response (SOR) theory, this study examines the relationship between outcome quality dimensions of e-service quality, brand commitment, e-WOM trust and customer satisfaction on positive e-WOM intention. Based on data collected from 303 millennials, order accuracy and timeliness have been identified as significant predictors of consumer satisfaction, e-WOM trust is positively related to positive e-WOM intention and brand commitment acts as a mediator in a satisfaction-intention relationship. With an ever-increasing prevalence of online shopping in developing countries, the study offers useful insights for both practitioners and academicians and throws open further scope of related research.
虽然积极的电子口碑对电子零售商吸引新客户起着重要的作用,但电子零售商平台上的在线购买量与电子口碑之间存在差距。因此,本研究试图确定电子零售商平台上积极的电子口碑的决定因素。本研究运用刺激生物反应(SOR)理论,探讨电子服务质量、品牌承诺、电子口碑信任和顾客满意度对电子口碑积极意向的影响。基于对303名千禧一代的数据收集,订单准确性和及时性被确定为消费者满意度的显著预测因子,电子口碑信任与积极的电子口碑意愿正相关,品牌承诺在满意度-意愿关系中起中介作用。随着网络购物在发展中国家的日益普及,该研究为从业者和学者提供了有用的见解,并为相关研究开辟了进一步的空间。
{"title":"Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials","authors":"Manu Jain, Saumya Dixit, Amit Shukla","doi":"10.1080/09593969.2022.2070860","DOIUrl":"https://doi.org/10.1080/09593969.2022.2070860","url":null,"abstract":"ABSTRACT Although positive e-WOM plays a significant role in attracting new customers for e-tailers, there exists gap between the quantum of online purchases and e-WOM on e-tailer platforms. Hence, this study attempts to identify determinants of positive e-WOM on e-tailer platforms. Drawing on Stimulus Organism Response (SOR) theory, this study examines the relationship between outcome quality dimensions of e-service quality, brand commitment, e-WOM trust and customer satisfaction on positive e-WOM intention. Based on data collected from 303 millennials, order accuracy and timeliness have been identified as significant predictors of consumer satisfaction, e-WOM trust is positively related to positive e-WOM intention and brand commitment acts as a mediator in a satisfaction-intention relationship. With an ever-increasing prevalence of online shopping in developing countries, the study offers useful insights for both practitioners and academicians and throws open further scope of related research.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"551 1","pages":"23 - 43"},"PeriodicalIF":3.6,"publicationDate":"2022-05-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84587474","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Why do firms compete on price comparison websites? The impact on productivity, profits, and wages 为什么公司要在比价网站上竞争?对生产率、利润和工资的影响
IF 3.6 Q2 BUSINESS Pub Date : 2022-05-01 DOI: 10.1080/09593969.2022.2070773
Charlotte H Lindgren, Yujiao Li, N. Rudholm
{"title":"Why do firms compete on price comparison websites? The impact on productivity, profits, and wages","authors":"Charlotte H Lindgren, Yujiao Li, N. Rudholm","doi":"10.1080/09593969.2022.2070773","DOIUrl":"https://doi.org/10.1080/09593969.2022.2070773","url":null,"abstract":"","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"3 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72522462","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Cognitive drivers of brand love and store brand loyalty: lessons for retailers in a developing country setting 品牌喜爱和商店品牌忠诚度的认知驱动因素:发展中国家零售商的经验教训
IF 3.6 Q2 BUSINESS Pub Date : 2022-04-05 DOI: 10.1080/09593969.2022.2056905
Adi Alić, Alisa Mujkić
ABSTRACT This paper aims to extend an understanding of the cognitive drivers, namely excitement and sincerity, of brand love and store brand loyalty. It also examines the mediating role of brand love in the relationship between excitement and sincerity, and store brand loyalty. Field research, complemented with mall intercept method, was conducted within eight retail facilities of the biggest trade center in a developing country setting. A total of 450 useful questionnaires were collected and hypotheses were tested using structural equation modeling. The results show that excitement and sincerity, as cognitive drivers, are important predictors of brand love. It has been also proved that brand love fully mediates the relationship between excitement and sincerity, and store brand loyalty. The paper contributes to the retailing and brand–customer relationship literature by revealing new predictors of brand love and store brand loyalty, and enriching the existing, faintly researched brand love mediation body of knowledge in the developing country context. It also highlights the features relevant for a better retail store positioning toward creating store brand loyalty. It is expected that the findings can make changes in store brand positioning, as appropriately positioned store brands could lead to emotional connections and loyalty. More specifically, the findings of the paper highlight which store brand cognitive elements could lead to consumer involvement in the buying process.
摘要本文旨在深入了解品牌喜爱和门店品牌忠诚的认知驱动因素,即兴奋性和真诚性。本研究也检视品牌喜爱在兴奋与真诚、门店品牌忠诚度之间的中介作用。在一个发展中国家最大的贸易中心的八个零售设施内进行了实地研究,并辅以商场拦截法。共收集了450份有用的问卷,并采用结构方程模型对假设进行了检验。结果表明,兴奋和真诚作为认知驱动因素,是品牌喜爱的重要预测因子。研究还证明,品牌爱充分中介了兴奋与真诚、门店品牌忠诚度之间的关系。本文通过揭示品牌爱和商店品牌忠诚的新预测因素,丰富了发展中国家背景下现有的、研究较少的品牌爱中介知识体系,为零售业和品牌-顾客关系文献做出了贡献。它还强调了与更好的零售商店定位相关的功能,以创造商店品牌忠诚度。期望研究结果可以改变商店品牌定位,因为适当的商店品牌定位可以引起情感联系和忠诚度。更具体地说,本文的研究结果强调了哪些商店品牌认知因素可能导致消费者参与购买过程。
{"title":"Cognitive drivers of brand love and store brand loyalty: lessons for retailers in a developing country setting","authors":"Adi Alić, Alisa Mujkić","doi":"10.1080/09593969.2022.2056905","DOIUrl":"https://doi.org/10.1080/09593969.2022.2056905","url":null,"abstract":"ABSTRACT This paper aims to extend an understanding of the cognitive drivers, namely excitement and sincerity, of brand love and store brand loyalty. It also examines the mediating role of brand love in the relationship between excitement and sincerity, and store brand loyalty. Field research, complemented with mall intercept method, was conducted within eight retail facilities of the biggest trade center in a developing country setting. A total of 450 useful questionnaires were collected and hypotheses were tested using structural equation modeling. The results show that excitement and sincerity, as cognitive drivers, are important predictors of brand love. It has been also proved that brand love fully mediates the relationship between excitement and sincerity, and store brand loyalty. The paper contributes to the retailing and brand–customer relationship literature by revealing new predictors of brand love and store brand loyalty, and enriching the existing, faintly researched brand love mediation body of knowledge in the developing country context. It also highlights the features relevant for a better retail store positioning toward creating store brand loyalty. It is expected that the findings can make changes in store brand positioning, as appropriately positioned store brands could lead to emotional connections and loyalty. More specifically, the findings of the paper highlight which store brand cognitive elements could lead to consumer involvement in the buying process.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"40 1","pages":"134 - 154"},"PeriodicalIF":3.6,"publicationDate":"2022-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77774262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Product Assortment, Choice Overload, and Filtering Technology across Retail Contexts 零售环境中的产品分类、选择过载和过滤技术
IF 3.6 Q2 BUSINESS Pub Date : 2022-03-31 DOI: 10.1080/09593969.2022.2056904
A. Turri, Amy Watson
ABSTRACT Research regarding consumer choice and assortment size has led to contradictory findings. Extant research demonstrates that consumers prefer large product assortments, as they are more likely to find an item that matches their preferences). On the other hand, research has shown that large choice sets can overwhelm consumers and lead to increased decision difficulty and levels of regret. Experiment 1 examines the moderating effect filtering has on the relationship between assortment size and decision difficulty, decision process satisfaction, and regret. Experiment 2 examines filtering but adds situational involvement as a moderator. Results offer support for the moderating role of filtering and situational involvement in choice overload. The results of this research extend the choice overload literature and have managerial implications for the retail sector, particularly as it relates to omnichannel filtering technologies and product assortments.
关于消费者选择和分类大小的研究导致了相互矛盾的结果。现有的研究表明,消费者更喜欢种类繁多的产品,因为他们更有可能找到符合自己喜好的产品。另一方面,研究表明,大量的选择集会让消费者不知所措,导致决策困难和后悔程度的增加。实验1考察了过滤对分类大小与决策难度、决策过程满意度和后悔之间关系的调节作用。实验2检验了过滤,但增加了情境介入作为调节因素。研究结果支持过滤和情境介入在选择过载中的调节作用。本研究的结果扩展了选择过载的文献,并对零售部门具有管理意义,特别是因为它涉及到全渠道过滤技术和产品分类。
{"title":"Product Assortment, Choice Overload, and Filtering Technology across Retail Contexts","authors":"A. Turri, Amy Watson","doi":"10.1080/09593969.2022.2056904","DOIUrl":"https://doi.org/10.1080/09593969.2022.2056904","url":null,"abstract":"ABSTRACT Research regarding consumer choice and assortment size has led to contradictory findings. Extant research demonstrates that consumers prefer large product assortments, as they are more likely to find an item that matches their preferences). On the other hand, research has shown that large choice sets can overwhelm consumers and lead to increased decision difficulty and levels of regret. Experiment 1 examines the moderating effect filtering has on the relationship between assortment size and decision difficulty, decision process satisfaction, and regret. Experiment 2 examines filtering but adds situational involvement as a moderator. Results offer support for the moderating role of filtering and situational involvement in choice overload. The results of this research extend the choice overload literature and have managerial implications for the retail sector, particularly as it relates to omnichannel filtering technologies and product assortments.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"36 1","pages":"219 - 239"},"PeriodicalIF":3.6,"publicationDate":"2022-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74276901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Stepping up as an essential service: grocery retailing and the COVID-19 pandemic in Canada 加强作为一项基本服务:加拿大的杂货零售业和COVID-19大流行
IF 3.6 Q2 BUSINESS Pub Date : 2022-03-31 DOI: 10.1080/09593969.2022.2056906
Jenna Jacobson, Frances Gunn, T. Hernández
ABSTRACT The COVID-19 pandemic has elevated the ‘essential service’ question to the forefront of government policy, business functioning, and public discourse. This qualitative study uses community disaster resilience and institutional work theory to analyse the responses of Canadian grocery retailers to COVID-19. Based on a thematic analysis of 53 grocery retailers’ website messaging over three periods at the height of the first wave of the COVID-19 pandemic in Canada, the research identifies ten themes that capture the retailers’ response to the pandemic. Focusing on major grocery retailers in Ontario, the research tracks messaging concerning the elevated community role of grocery retailers through a period of crisis. We develop a conceptual framework to understand the community disaster resilience levers of grocery retailing during a pandemic. The research highlights the shift in the balance of messaging concerning the institutional logic of grocery retailers, away from market forces towards a community logic. The findings illustrate how grocery retailers stepped up as an essential service and extended their reach beyond the bounds of their underlying institutional logic to encompass the public good.
2019冠状病毒病大流行已将“基本服务”问题提升到政府政策、商业运作和公共话语的前沿。本定性研究使用社区抗灾能力和制度工作理论来分析加拿大杂货零售商对COVID-19的反应。根据对加拿大第一波COVID-19大流行高峰期53家杂货零售商网站信息的主题分析,该研究确定了10个主题,反映了零售商对大流行的反应。该研究以安大略省的主要杂货零售商为研究对象,追踪了危机时期杂货零售商在社区中扮演的重要角色。我们开发了一个概念框架,以了解大流行期间杂货零售业的社区抗灾能力杠杆。该研究强调了食品杂货零售商的制度逻辑的信息平衡的转变,从市场力量转向社区逻辑。这些发现说明了杂货零售商如何成为一种基本服务,并将其范围扩展到超越其潜在制度逻辑的范围,以涵盖公共利益。
{"title":"Stepping up as an essential service: grocery retailing and the COVID-19 pandemic in Canada","authors":"Jenna Jacobson, Frances Gunn, T. Hernández","doi":"10.1080/09593969.2022.2056906","DOIUrl":"https://doi.org/10.1080/09593969.2022.2056906","url":null,"abstract":"ABSTRACT The COVID-19 pandemic has elevated the ‘essential service’ question to the forefront of government policy, business functioning, and public discourse. This qualitative study uses community disaster resilience and institutional work theory to analyse the responses of Canadian grocery retailers to COVID-19. Based on a thematic analysis of 53 grocery retailers’ website messaging over three periods at the height of the first wave of the COVID-19 pandemic in Canada, the research identifies ten themes that capture the retailers’ response to the pandemic. Focusing on major grocery retailers in Ontario, the research tracks messaging concerning the elevated community role of grocery retailers through a period of crisis. We develop a conceptual framework to understand the community disaster resilience levers of grocery retailing during a pandemic. The research highlights the shift in the balance of messaging concerning the institutional logic of grocery retailers, away from market forces towards a community logic. The findings illustrate how grocery retailers stepped up as an essential service and extended their reach beyond the bounds of their underlying institutional logic to encompass the public good.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"22 1","pages":"240 - 259"},"PeriodicalIF":3.6,"publicationDate":"2022-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84404602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Product bundling for ‘Efficient’ vs ‘Non-Efficient’ customers: Market Basket Analysis employing Genetic Algorithm 针对“高效”与“非高效”客户的产品捆绑:采用遗传算法的市场购物篮分析
IF 3.6 Q2 BUSINESS Pub Date : 2022-03-25 DOI: 10.1080/09593969.2022.2047756
S. Pradhan, P. Priya, G. Patel
ABSTRACT Achieving profit maximization by retailers is based on a comprehensive understanding of their customers’ brand preferences as well as their purchasing patterns. Segmentation of customers merely leads to grouping the customers into segmented cluster according to their buying behaviour and demographics. However, an in-depth knowledge of purchase pattern over a period of time is necessary to tailor customers’ needs according to their worth to the retailers. It would be more beneficial for the retailers if they are able to map the product choice of more efficient customers (having higher average CLV) vis-a vis those of less-efficient customer (having lower average CLV). This work leverages the concept that customers having higher average CLV are likely to have more meaningful purchase pattern, thus aiding retailers in tailoring their offerings in a seasoned manner. The methodology involving the use of genetic algorithm for market basket analysis results in better mapping of product choices of more efficient compared to less efficient customers, thus aiding the retailers in better merchandizing, planogram management and category management for enhanced profitability.
零售商实现利润最大化的基础是全面了解消费者的品牌偏好和购买模式。客户细分仅仅是根据客户的购买行为和人口统计数据将客户分组到细分的集群中。然而,深入了解一段时间内的购买模式是必要的,以便根据客户的价值为零售商量身定制客户的需求。如果零售商能够将效率更高的顾客(具有更高的平均CLV)与效率较低的顾客(具有更低的平均CLV)的产品选择映射出来,这将对零售商更有利。这项工作利用了这样一个概念,即拥有更高平均CLV的客户可能有更有意义的购买模式,从而帮助零售商以一种经验丰富的方式定制他们的产品。涉及使用遗传算法进行购物篮分析的方法可以更好地映射出效率更高的客户的产品选择,从而帮助零售商更好地销售、计划管理和类别管理,以提高盈利能力。
{"title":"Product bundling for ‘Efficient’ vs ‘Non-Efficient’ customers: Market Basket Analysis employing Genetic Algorithm","authors":"S. Pradhan, P. Priya, G. Patel","doi":"10.1080/09593969.2022.2047756","DOIUrl":"https://doi.org/10.1080/09593969.2022.2047756","url":null,"abstract":"ABSTRACT Achieving profit maximization by retailers is based on a comprehensive understanding of their customers’ brand preferences as well as their purchasing patterns. Segmentation of customers merely leads to grouping the customers into segmented cluster according to their buying behaviour and demographics. However, an in-depth knowledge of purchase pattern over a period of time is necessary to tailor customers’ needs according to their worth to the retailers. It would be more beneficial for the retailers if they are able to map the product choice of more efficient customers (having higher average CLV) vis-a vis those of less-efficient customer (having lower average CLV). This work leverages the concept that customers having higher average CLV are likely to have more meaningful purchase pattern, thus aiding retailers in tailoring their offerings in a seasoned manner. The methodology involving the use of genetic algorithm for market basket analysis results in better mapping of product choices of more efficient compared to less efficient customers, thus aiding the retailers in better merchandizing, planogram management and category management for enhanced profitability.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"66 1","pages":"293 - 310"},"PeriodicalIF":3.6,"publicationDate":"2022-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89360270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Physical retailing vs. physical distancing – an empirical study of Swedish retail adaptations in the wake of Covid-19 实体零售与物理距离——新冠肺炎疫情后瑞典零售业适应的实证研究
IF 3.6 Q2 BUSINESS Pub Date : 2022-03-15 DOI: 10.1080/09593969.2022.2047760
J. Hultman, Carys Egan-Wyer
ABSTRACT The Covid-19 pandemic represented a crisis that was handled in very different ways by different retailers. The purpose of this comprehensive empirical study is to explore how Swedish retailers adapted their retail formats, activities and governance over the course of the pandemic. Three types of adaptations were observed: adaptations in the physical store environment, new services connected to the physical store, and reduction of services connected to the physical store. We also found that the development of adaptations could be divided into three process steps: mobilization, operation (with adapted retail formats, activities and governance), and normalization. While literature tends to portray retail format development as proactive, carefully planned and top down, our findings suggest that the development undertaken in response to the pandemic was reactive and often bottom-up. Our findings also suggest that, in the wake of Covid-19, retailers can create value for customers by providing them with a novel kind of customer experience, a reassuring kind of customer experience in which safety and security are important elements.
Covid-19大流行代表了一场危机,不同的零售商以截然不同的方式处理这场危机。这项综合实证研究的目的是探讨瑞典零售商在大流行期间如何调整其零售业态、活动和治理。我们观察到三种类型的适应:实体店环境的适应、与实体店相连的新服务以及与实体店相连的服务的减少。我们还发现,适应的发展可以分为三个过程步骤:动员、运营(采用适应的零售业态、活动和治理)和规范化。虽然文献倾向于将零售业态的发展描述为积极主动、精心策划和自上而下的,但我们的研究结果表明,为应对大流行而开展的发展是被动的,往往是自下而上的。我们的研究结果还表明,在新冠肺炎疫情之后,零售商可以通过为客户提供一种新颖的客户体验来为客户创造价值,这种体验是一种令人放心的客户体验,其中安全和保障是重要因素。
{"title":"Physical retailing vs. physical distancing – an empirical study of Swedish retail adaptations in the wake of Covid-19","authors":"J. Hultman, Carys Egan-Wyer","doi":"10.1080/09593969.2022.2047760","DOIUrl":"https://doi.org/10.1080/09593969.2022.2047760","url":null,"abstract":"ABSTRACT The Covid-19 pandemic represented a crisis that was handled in very different ways by different retailers. The purpose of this comprehensive empirical study is to explore how Swedish retailers adapted their retail formats, activities and governance over the course of the pandemic. Three types of adaptations were observed: adaptations in the physical store environment, new services connected to the physical store, and reduction of services connected to the physical store. We also found that the development of adaptations could be divided into three process steps: mobilization, operation (with adapted retail formats, activities and governance), and normalization. While literature tends to portray retail format development as proactive, carefully planned and top down, our findings suggest that the development undertaken in response to the pandemic was reactive and often bottom-up. Our findings also suggest that, in the wake of Covid-19, retailers can create value for customers by providing them with a novel kind of customer experience, a reassuring kind of customer experience in which safety and security are important elements.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"1 1","pages":"201 - 220"},"PeriodicalIF":3.6,"publicationDate":"2022-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74350094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
期刊
International Review of Retail Distribution and Consumer Research
全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1