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Moderating effect of consumers’ opinion leader acceptance: Exploring the relationship between livestreaming shopping and online shopping safety satisfaction 消费者意见领袖接受度的调节作用:探索直播购物与网购安全满意度之间的关系
IF 3.9 4区 管理学 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-10 DOI: 10.1007/s10660-024-09809-6
Yi Yang, Jiawei Gao, Jiayin Qi

The recent developments in forms of online shopping have been shaped by emerging information technologies, and the sources of online shopping safety have been accompanied by numerous changes. Based on the database of the 2022 Chinese Internet Safety Satisfaction Survey, this paper explored the relationship between consumers’ livestreaming shopping usage frequency and their online shopping safety satisfaction, then focusing on the moderating effect of consumers’ opinion leader acceptance, finally providing a further analysis based on the cultural theory of risk. The study finds that: (1) Consumers’ livestreaming shopping usage frequency positively affects consumers’ online shopping safety satisfaction. (2) Consumers’ opinion leader acceptance plays a significant positive moderating role in the relationship between consumers’ livestreaming shopping usage frequency and their online shopping safety satisfaction. (3) Based on the cultural theory of risk, the moderating effect of consumers’ opinion leader acceptance becomes stronger for consumers whose educational level is lower (technical school and junior college) or occupational status is less relevant to livestreaming shopping (non-employed by the livestreaming shopping industry such as students, doctors, jobless, etc.).

近年来,新兴信息技术塑造了网络购物的发展形态,网络购物安全的来源也随之发生了诸多变化。本文基于 2022 年中国互联网安全满意度调查数据库,探讨了消费者直播购物使用频率与网购安全满意度之间的关系,然后关注了消费者意见领袖接受度的调节作用,最后基于风险文化理论做了进一步分析。研究发现(1) 消费者的直播购物使用频率正向影响消费者的网购安全满意度。(2)消费者的意见领袖接受度在消费者的直播购物使用频率与消费者的网购安全满意度之间起着显著的正向调节作用。(3)基于风险文化理论,对于教育程度较低(技校、中专)或职业身份与直播购物相关性较低(非直播购物行业从业者,如学生、医生、无业人员等)的消费者,意见领袖接受度的调节作用会更强。
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引用次数: 0
E-commerce food choice in the west: comparing business-to-consumer, online-to-offline food delivery service, and click and collect 西方的电子商务食品选择:比较企业对消费者、线上对线下食品配送服务和点击取货服务
IF 3.9 4区 管理学 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-06 DOI: 10.1007/s10660-024-09806-9
Ou Wang, Federico J. A. Perez-Cueto, Frank Scrimgeour

This study aims to explore the significant factors driving food consumption through three e-commerce modes: Business-to-Consumer, Online-to-Offline Food Delivery Service, and Click & Collect in developed Western 98countries. A total of 1,461 samples were collected through online surveys in New Zealand, the United Kingdom, and Denmark. Descriptive analysis and ordered logistic regression were employed for data analyses. Overall, consumers’ food consumption frequencies with e-commerce were found to be significantly influenced by several socio-demographics, e-commerce food choice motives, innovation-adoption characteristics and e-service quality attributes.

本研究旨在探讨通过三种电子商务模式促进食品消费的重要因素:企业对消费者、线上对线下食品配送服务以及点击付款(Click & Collect)三种电子商务模式。在新西兰、英国和丹麦进行的在线调查共收集了 1,461 个样本。数据分析采用了描述性分析和有序逻辑回归法。总体而言,消费者使用电子商务进行食品消费的频率受到社会人口统计学、电子商务食品选择动机、创新采用特征和电子服务质量属性的显著影响。
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引用次数: 0
Is Bitcoin ready to be a widespread payment method? Using price volatility and setting strategies for merchants 比特币准备好成为一种广泛使用的支付方式了吗?利用价格波动为商家制定策略
IF 3.9 4区 管理学 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-05 DOI: 10.1007/s10660-024-09812-x
Simona-Vasilica Oprea, Irina Alexandra Georgescu, Adela Bâra

Bitcoin has gradually gained acceptance as a payment method that, unlike electronic payments in dollars or euros, passes through the international trading system with zero or lower fees. Moreover, Bitcoin and e-commerce have become increasingly intertwined in recent years as cryptocurrencies gain mainstream acceptance. In this paper, we analyze Bitcoin price evolution from September 2014 until July 2023, factors that influence price volatility and assess its future volatility using Autoregressive Conditional Heteroskedasticity (ARCH) models that predict the volatility of financial returns to conceive strategies for merchants that accept Bitcoin as a payment option. The Generalized ARCH model (GARCH) extends the model to capture more persistent volatility patterns. Further, we estimate symmetric and asymmetric GARCH (1,1)-type models with normal and non-normal innovations. The best proved to be EGARCH (1,1) with t-distribution innovation. To assist merchants in making decisions regarding Bitcoin adoption, two concepts are relevant: the EGARCH model and VaR. EGARCH model is used to forecast the volatility of the financial asset, while VaR is a widely used risk management tool that estimates the potential loss in value of a portfolio over a defined period. For a merchant holding Bitcoin, VaR assists in understanding the maximum expected loss over a certain time frame with a certain level of confidence (like 95% or 99%). The results show that a VaR coverage of 0.044 at a 5% probability level suggests that there is 95% confidence that the maximum loss will not exceed 4.4% of the investment value.

比特币作为一种支付方式已逐渐被人们接受,与美元或欧元的电子支付不同,比特币通过国际贸易系统支付的费用为零或更低。此外,随着加密货币获得主流认可,比特币和电子商务近年来也日益交织在一起。在本文中,我们利用预测金融收益波动的自回归条件异方差(ARCH)模型,分析了从 2014 年 9 月到 2023 年 7 月的比特币价格演变、影响价格波动的因素,并评估了其未来的波动性,从而为接受比特币作为支付选项的商家构思策略。广义 ARCH 模型(GARCH)扩展了该模型,以捕捉更持久的波动模式。此外,我们还估算了具有正态和非正态创新的对称和非对称 GARCH (1,1)型模型。事实证明,最佳模型是具有 t 分布创新的 EGARCH (1,1)。为了帮助商家做出采用比特币的决策,有两个概念是相关的:EGARCH 模型和风险价值。EGARCH 模型用于预测金融资产的波动性,而 VaR 是一种广泛使用的风险管理工具,用于估算投资组合在规定期限内的潜在价值损失。对于持有 Bitcoin 的商家来说,VaR 有助于了解在一定置信度(如 95% 或 99%)下一定时间段内的最大预期损失。结果显示,在 5%的概率水平下,风险价值覆盖率为 0.044,这表明有 95% 的把握最大损失不会超过投资价值的 4.4%。
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引用次数: 0
What is my privacy score? Measuring users’ privacy on social networking websites 我的隐私得分是多少?衡量用户在社交网站上的隐私情况
IF 3.9 4区 管理学 Q1 Economics, Econometrics and Finance Pub Date : 2024-02-01 DOI: 10.1007/s10660-023-09796-0
Amit Kumar Srivastava, Rajhans Mishra

Social networking websites usage is becoming popular these days among individuals and organizations. Several organizations and researchers started investigating how social networking websites can be used as a potential tool to innovate and improve the sales of products. However, in the hustle of using social networking sites, the users knowingly or unknowingly expose their personal data to unintended users. The literature identifies the need for privacy scores of a social networking website so that the users can easily identify the level of disclosure of their personal information on the website. Quantifying privacy on social networking websites is a new and trending area of research. We propose a novel approach to calculate the privacy score of a user on a social networking website. The calculated privacy score of the user takes into account the user’s personal profile attributes and settings along with the network characteristics of the social network.

如今,社交网站的使用在个人和组织中越来越流行。一些组织和研究人员开始研究如何将社交网站用作创新和提高产品销量的潜在工具。然而,在匆忙使用社交网站的过程中,用户会有意无意地将自己的个人数据暴露给无意的用户。有文献指出,有必要对社交网站进行隐私评分,这样用户就能很容易地识别其个人信息在网站上的披露程度。量化社交网站上的隐私是一个新的研究领域,也是一个趋势。我们提出了一种计算用户在社交网站上隐私得分的新方法。计算出的用户隐私得分考虑了用户的个人档案属性和设置以及社交网络的网络特征。
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引用次数: 0
Predicting the cryptocurrency market using social media metrics and search trends during COVID-19 在 COVID-19 期间利用社交媒体指标和搜索趋势预测加密货币市场
IF 3.9 4区 管理学 Q1 Economics, Econometrics and Finance Pub Date : 2024-01-31 DOI: 10.1007/s10660-023-09801-6
Jian Mou, Wenting Liu, Chong Guan, J. Christopher Westland, Jongki Kim

Bitcoin is one of the most well-known cryptocurrencies worldwide. Recently, as the COVID-19 pandemic raged globally, a new wave of price volatility and interest in Bitcoin was witnessed. Identifying the roles played by different information sources in the emergence and diffusion of content through Internet resources can reveal the influential factors affecting cryptocurrencies’ value. This study aims to reveal the forces behind cryptocurrencies’ monetary value—the market price movements on major exchanges before, during, and post the March 2020, COVID-19 market crash. The daily prices of the two largest cryptocurrencies, Bitcoin and Ether, were obtained from CoinDesk. By integrating Google Trends data, we found that Google searches increase when the number of tweets on COVID-19 soars, with a one-period lag (one day). Furthermore, search trends have a significant impact on cryptocurrencies’ future returns such that increased (decreased) searches for a negative event indicate lower (higher) future cryptocurrency prices.

比特币是全球最知名的加密货币之一。最近,随着 COVID-19 大流行病在全球肆虐,比特币的价格出现了新一轮波动,人们对比特币的兴趣也随之高涨。确定不同信息源在互联网资源内容的出现和传播中所扮演的角色,可以揭示影响加密货币价值的影响因素。本研究旨在揭示加密货币货币价值背后的力量--2020 年 3 月 COVID-19 市场崩溃之前、期间和之后主要交易所的市场价格走势。比特币和以太币这两种最大的加密货币的每日价格均来自 CoinDesk。通过整合谷歌趋势(Google Trends)数据,我们发现,当 COVID-19 的推文数量飙升时,谷歌搜索量也会增加,而且会滞后一个周期(一天)。此外,搜索趋势对加密货币的未来收益也有重大影响,例如,负面事件搜索量的增加(减少)预示着未来加密货币价格的降低(升高)。
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引用次数: 0
Enhancing e-grocery order fulfillment: improving product availability, cost, and emissions in last-mile delivery 加强电子杂货订单的履行:改善最后一英里配送中的产品可用性、成本和排放量
IF 3.9 4区 管理学 Q1 Economics, Econometrics and Finance Pub Date : 2024-01-30 DOI: 10.1007/s10660-023-09799-x
Banu Y. Ekren, Sara Perotti, Laura Foresti, Lorenzo Prataviera

This paper studies e-grocery order fulfillment policies by leveraging both customer and e-grocery-based data. Through the utilization of historical purchase data, product popularity trends, and delivery patterns, allocation strategies are informed to optimize performance metrics such as fill rate, carbon emissions, and cost per order. The study aims to conduct a sensitivity analysis to identify key drivers influencing these performance metrics. The results highlight that fulfillment policies optimized with the utilization of the mentioned data metrics demonstrate superior performance compared to policies not informed by data. These findings underscore the critical role of integrating data-driven models in e-grocery order fulfillment. Based on the outcomes, a grocery allocation policy, considering both proximity and product availability, emerges as promising for simultaneous improvements in several performance metrics. The study recommends that e-grocery companies leverage customer data to design and optimize delivery-oriented policies and strategies. To ensure adaptability to new trends or changes in delivery patterns, continual evaluation and improvement of e-grocery fulfillment policies are emphasized.

本文利用客户数据和电子杂货数据研究电子杂货订单履行政策。通过利用历史购买数据、产品流行趋势和交付模式,为分配策略提供信息,以优化填充率、碳排放量和单笔订单成本等性能指标。本研究旨在进行敏感性分析,以确定影响这些性能指标的关键驱动因素。研究结果表明,利用上述数据指标优化的履约政策与未利用数据的政策相比,表现出更优越的性能。这些发现强调了数据驱动模型在电子杂货订单执行中的关键作用。根据研究结果,考虑到邻近性和产品可用性的杂货分配政策有望同时改善多个性能指标。研究建议电子杂货公司利用客户数据来设计和优化以交付为导向的政策和战略。为确保适应新趋势或配送模式的变化,应强调对电子杂货履行政策的持续评估和改进。
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引用次数: 0
Adoption of cashless payment systems in the bottom-of-the-pyramid retail supply chains in India: A technology-organization-environment framework perspective 印度金字塔底层零售供应链采用无现金支付系统:技术-组织-环境框架视角
IF 3.9 4区 管理学 Q1 Economics, Econometrics and Finance Pub Date : 2024-01-22 DOI: 10.1007/s10660-023-09803-4
Ravi Srinivasan, Krishna Sundar Diatha, Shubham Singh

We investigate the adoption of cashless payment systems by small retailers and their upstream suppliers (wholesalers, distributors, and manufacturers) serving the bottom-of-the-pyramid customers in India. We use the Technology-Organization-Environment framework to hypothesize how relative advantage, perceived barriers, firm size, firm scope, and competition influence the adoption of cashless payment systems. We collected data from 392 small retailers and 269 upstream suppliers from urban, semi-urban, and rural India. The results indicate that perceived barriers, firm scope, firm size, and competition influence the adoption of cashless payment systems. Upon further investigation, we found that all five factors influence retailers’ adoption of cashless payment systems, but only firm scope and competition are significantly related to adoption for upstream suppliers. These results highlight that the factors influencing the adoption of cashless payment systems may also depend on supply chain position. We discuss the theoretical and practical implications of these results. We also validate the findings from our quantitative analysis by presenting excerpts from interviews with the merchants.

我们调查了印度为金字塔底层客户提供服务的小型零售商及其上游供应商(批发商、分销商和制造商)采用无现金支付系统的情况。我们采用技术-组织-环境框架来假设相对优势、感知障碍、企业规模、企业范围和竞争如何影响无现金支付系统的采用。我们收集了来自印度城市、半城市和农村地区的 392 家小型零售商和 269 家上游供应商的数据。结果表明,感知障碍、公司范围、公司规模和竞争会影响无现金支付系统的采用。经过进一步调查,我们发现所有五个因素都会影响零售商对无现金支付系统的采用,但只有企业规模和竞争与上游供应商对无现金支付系统的采用有显著关系。这些结果突出表明,影响采用无现金支付系统的因素可能还取决于供应链的地位。我们讨论了这些结果的理论和实践意义。我们还通过介绍与商户的访谈摘录来验证定量分析的结果。
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引用次数: 0
Does digital financial inclusion promote common prosperity? The role of regional innovation 数字普惠金融能否促进共同繁荣?区域创新的作用
IF 3.9 4区 管理学 Q1 Economics, Econometrics and Finance Pub Date : 2024-01-20 DOI: 10.1007/s10660-023-09797-z
Tongtong Zhao, Fangyi Jiao

This paper uses the panel data of 31 provinces in China from 2011 to 2021 to empirically test the relationship between digital inclusive finance (DINDEX), regional innovation, and common prosperity (CPP) by using the fixed effect model as well as the structural equation model. According to the findings of the study, digital inclusive finance has a considerable promoting influence on the attainment of the aim of common prosperity, with the breadth and depth of coverage of digital inclusive finance having a greater promoting effect on common prosperity. Based on the analysis of regional heterogeneity, digital inclusive finance has a favorable influence on boosting the common prosperity level of China's Eastern and Central provinces. Furthermore, digital inclusive finance has a higher driving influence on common prosperity in the Eastern provinces but has no effect in the Western provinces. The level of regional innovation has played a partial mediating role in the process of promoting common prosperity through digital inclusive finance. Therefore, it is necessary to focus on the integration and development of digital inclusive finance and regional innovation, to help the realization of common prosperity.

本文利用2011-2021年中国31个省份的面板数据,通过固定效应模型和结构方程模型,实证检验了数字普惠金融(DINDEX)、区域创新与共同富裕(CPP)之间的关系。研究结果表明,数字普惠金融对共同富裕目标的实现具有较大的促进作用,数字普惠金融覆盖的广度和深度对共同富裕具有较大的促进作用。基于区域异质性分析,数字普惠金融对提升我国东部和中部省份的共同富裕水平具有积极影响。此外,数字普惠金融对东部省份共同富裕的推动作用较大,但对西部省份没有影响。区域创新水平在数字普惠金融促进共同富裕的过程中发挥了部分中介作用。因此,有必要重视数字普惠金融与区域创新的融合发展,助力共同富裕的实现。
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引用次数: 0
A digital payment generalisation model: a meta-analytic structural equation modelling (MASEM) research 数字支付通用模型:元分析结构方程模型(MASEM)研究
IF 3.9 4区 管理学 Q1 Economics, Econometrics and Finance Pub Date : 2024-01-19 DOI: 10.1007/s10660-023-09795-1
Catarina Neves, Tiago Oliveira, Fernando de Oliveira Santini, Wagner Junior Ladeira

Consumers have used digital payments widely in recent years, and the COVID-19 pandemic accelerated this process. Similarly, academic interest in this topic has followed this trend. Various primary research studies have been published, and defragmentation and conflicting findings were found. Meta-analytic studies are essential for organising the relationships tested and pacifying inconsistent results. Thus, we propose meta-analytic structural equation modelling research from 70 independent studies that acceded 286 effect sizes from more than 30 countries. Testing an integrated model with the main antecedents of digital payment intention to use was possible. We also evaluated indirect and moderator effects. We found that consumers’ trust is the most influential construct in consumer attitudes. Furthermore, we detected the partial mediation effect of attitude on the relationships between social norms, trust, perceived ease of use, and perceived usefulness on digital payment intention to use. Finally, we identified significant moderation effects of the human development countries index and gender on the relationships proposed.

近年来,消费者广泛使用数字支付,而 COVID-19 大流行则加速了这一进程。同样,学术界对这一话题的兴趣也紧跟这一趋势。各种初级研究报告相继出版,研究结果碎片化且相互矛盾。元分析研究对于整理所检验的关系和平息不一致的结果至关重要。因此,我们建议对来自 30 多个国家的 70 项独立研究进行元分析结构方程建模研究,这些研究加入了 286 个效应大小。通过对数字支付使用意向的主要先决条件的综合模型进行测试,我们认为这是可行的。我们还评估了间接效应和调节效应。我们发现,消费者的信任是对消费者态度影响最大的因素。此外,我们还发现了态度对社会规范、信任、感知易用性和感知有用性之间的关系对数字支付使用意向的部分中介效应。最后,我们发现人类发展国家指数和性别对所提出的关系有明显的调节作用。
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引用次数: 0
Customer satisfaction in the pet food subscription-based online services 宠物食品订购在线服务的客户满意度
IF 3.9 4区 管理学 Q1 Economics, Econometrics and Finance Pub Date : 2024-01-12 DOI: 10.1007/s10660-024-09807-8
Diogo Lima, Ricardo F. Ramos, Pedro Miguel Oliveira

Pet food subscription-based online services (SOS) fulfill the demand for pet food that fits pets’ characteristics and health necessities. The present research explores the antecedents of pet food SOS customer satisfaction and its effect on continuance intention, positively moderated by price. 28,786 online reviews from 10 pet food SOS brands were collected from Trustpilot to generate a term-frequency matrix through text mining techniques and used as an input to construct a structural equation model. Results suggest that e-service quality (E-SQ), perceived healthfulness, ingredients and nutritional composition, and packaging positively influence customer satisfaction, subsequently predicting continuance intention. In turn, price was not confirmed as a positive moderating factor in the relationship between customer satisfaction and continuance intention.

宠物食品订购在线服务(SOS)满足了人们对符合宠物特点和健康需求的宠物食品的需求。本研究探讨了宠物食品 SOS 客户满意度的前因及其对持续意向的影响,并通过价格进行正向调节。研究人员从 Trustpilot 收集了 10 个宠物食品 SOS 品牌的 28,786 条在线评论,通过文本挖掘技术生成了词频矩阵,并以此为输入构建了结构方程模型。结果表明,电子服务质量(E-SQ)、健康感知、配料和营养成分以及包装对顾客满意度有积极影响,进而预测顾客的继续购买意向。反过来,在顾客满意度与持续意向之间的关系中,价格未被证实是一个积极的调节因素。
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引用次数: 0
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Electronic Commerce Research
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