International Journal of Public Sector Management最新文献_第9页

Intellectual capital disclosure and its determinants in healthcare organisations – Evidence from Italy 医疗机构的知识资本披露及其决定因素——来自意大利的证据

IF 2.8 Q3 MANAGEMENT

International Journal of Public Sector Management

Pub Date : 2022-12-05 DOI: 10.1108/ijpsm-06-2022-0149

G. Nicolò, Diana Ferullo, Natalia Aversano, Nadia Ardito

PurposeThe present study aims to extend the knowledge of intellectual capital disclosure (ICD) disclosure practices in the Italian Healthcare Organisations (HCOs) context. The ultimate goal of the study is to provide fresh insight into the possible explanatory factors that may drive the extent of ICD provided by Italian HCOs via the web.Design/methodology/approachThe present study applies a manual content analysis on the websites of a sample of 158 HCOs to determine the level of voluntary ICD. A multivariate regression model is estimated to test the association between different variables – size, gender diversity in top governance positions, financial performance and indebtedness – and the level of ICD provided by sampled HCOs through their official websites.FindingsContent analysis results reveal that – in the absence of mandatory requirements – Italian HCOs tend to use websites to disclose information about IC. Particular attention is devoted to Structural and Relational Capital. The statistical analysis pinpoints that size and indebtedness negatively influence the level of ICD. In contrast, the presence of a female General Manager (GM) positively drives ICD. Also, it is observed that Research and University HCOs and those located in the Italian Northern Regions are particularly prone to discharge accountability on IC through websites.Originality/valueTo the best of the authors’ knowledge, this is the first study that examines voluntary ICD practices through websites in the Italian HCOs' context. Also, since prior studies on IC in the healthcare context are mainly descriptive or normative, this is the first study examining the potential determinants of ICD provided by HCOs in terms of size, gender diversity in top governance positions, financial performance and indebtedness.

目的本研究旨在扩展意大利医疗保健组织（HCOs）背景下知识资本披露（ICD）披露实践的知识。该研究的最终目标是对可能驱动意大利HCO通过网络提供ICD范围的解释因素提供新的见解。设计/方法/方法本研究对158名HCO样本的网站进行手动内容分析，以确定自愿ICD的水平。估计了一个多元回归模型，以测试不同变量——规模、最高治理职位的性别多样性、财务业绩和负债——与样本HCO通过其官方网站提供的ICD水平之间的关联。FindingsContent分析结果显示，在没有强制性要求的情况下，意大利HCO倾向于使用网站披露有关IC的信息。特别关注结构资本和关系资本。统计分析指出，规模和负债会对ICD的水平产生负面影响。相比之下，女性总经理的出现对ICD起到了积极的推动作用。此外，据观察，研究所和大学高等法院以及位于意大利北部地区的高等法院特别倾向于通过网站履行IC的责任。原创性/价值据作者所知，这是第一项在意大利高等法院背景下通过网站检查自愿ICD实践的研究。此外，由于先前在医疗保健背景下对IC的研究主要是描述性或规范性的，这是第一项从规模、最高治理职位的性别多样性、财务业绩和债务等方面考察HCO提供ICD的潜在决定因素的研究。

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引用次数: 2

Towards a holistic customer value approach in managing public health care services: a developers' view 在管理公共卫生保健服务方面采用全面的客户价值方法:开发人员的观点

IF 2.8 Q3 MANAGEMENT

International Journal of Public Sector Management

Pub Date : 2022-12-05 DOI: 10.1108/ijpsm-03-2022-0080

Hanna Komulainen, Satu Nätti, Saila Saraniemi, Pauliina Ulkuniemi

PurposeRecent literature within public service logic has called for more explicit conceptualisation of customer value in public services. This study aims to fill this gap by examining how the customer value approach can be applied in the management of public health care services.Design/methodology/approachThis study is a qualitative case study of management of public health care services in Finland. The authors interviewed 17 regional health care service developers and analyzed the interview data using thematic analysis.FindingsThe study suggests five propositions for applying customer value approach from the marketing literature in public health care service management. The study enables a deeper understanding of customer value creation in this context and improvement of public health care services.Originality/valueThis study contributes to the public management research in general and public service logic research in particular by suggesting what constitutes customer value in public health care services.

最近的文献在公共服务逻辑中呼吁对公共服务中的客户价值进行更明确的概念化。本研究旨在透过检视顾客价值方法如何应用于公共卫生保健服务的管理，以填补这一空白。设计/方法/方法本研究是芬兰公共卫生保健服务管理的定性案例研究。作者对17个地区卫生服务开发人员进行了访谈，并对访谈数据进行了专题分析。研究结果从市场营销文献中提出了将顾客价值方法应用于公共卫生服务管理的五点建议。这项研究使我们能够更深入地了解在这种情况下为客户创造价值，并改善公共医疗保健服务。原创性/价值本研究通过提出公共卫生服务中顾客价值的构成，对公共管理研究和公共服务逻辑研究有贡献。

引用次数: 0

The role of EU funding in EU member states: building administrative capacity to advance administrative reforms 欧盟资金在欧盟成员国中的作用：建设行政能力以推进行政改革

IF 2.8 Q3 MANAGEMENT

International Journal of Public Sector Management

Pub Date : 2022-10-04 DOI: 10.1108/ijpsm-01-2022-0008

V. Nakrošis, S. Dan, Rasa Goštautaitė

PurposeDespite the growing volume of European Union (EU) investments into reforms and public administration, how EU support contributes to administrative reform and capacity building at domestic level is still unclear. The article explains the EU's influence, domestic politicisation and previous administrative capacity on organisational change whilst implementing European Social Fund-financed projects during the programming period 2014–2020.Design/methodology/approachBy going beyond the EU-centred approach and based on different strands of the new institutionalism, the authors offer three explanations on the influence of EU support. The authors performed the qualitative content analysis of 29 case studies and matched the implementation of the projects with the authors' explanations.FindingsThe authors' research results indicate that progress in the implementation of the projects was determined by domestic factors rather than EU conditionalities. The influence of domestic politicisation was found to be mixed, but higher levels of initial administrative capacity proved to be most important to achieving organisational change.Research limitations/implicationsThe authors' judgement of the project implementation and their success was based on the information provided in the case studies at the time of implementation.Practical implicationsThe authors' research points to the essential need for the initial and gradual development of administrative capacity to achieve good reform results.Originality/valueBased on the different logics of the new institutionalism, we developed specific mechanisms for organisational change. The authors' research results deepen the understanding of how politicisation positively or negatively shapes reform implementation, as well as how pre-existing administrative capacity and further development of pre-existing administrative capacity dynamically occurs through a process of socialisation and learning.

目的尽管欧盟对改革和公共行政的投资不断增加，但欧盟的支持如何促进国内的行政改革和能力建设仍不清楚。文章解释了欧盟在2014-20120年计划期间实施欧洲社会基金资助项目时对组织变革的影响、国内政治化和以往的行政能力。设计/方法/方法通过超越以欧盟为中心的方法，基于新制度主义的不同股线，作者对欧盟支持的影响提出了三种解释。作者对29个案例研究进行了定性内容分析，并将项目的实施与作者的解释相匹配。研究结果作者的研究结果表明，项目实施的进展是由国内因素而非欧盟条件决定的。国内政治化的影响是喜忧参半的，但事实证明，更高水平的初始行政能力对实现组织变革最为重要。研究局限性/含义作者对项目实施及其成功的判断是基于实施时案例研究中提供的信息。实践意义作者的研究指出，行政能力的初步和逐步发展是取得良好改革成果的根本需要。创新性/价值基于新制度主义的不同逻辑，我们制定了组织变革的具体机制。作者的研究结果加深了对政治化如何积极或消极地影响改革实施的理解，以及预先存在的行政能力和预先存在行政能力的进一步发展如何通过社会化和学习过程动态发生的理解。

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引用次数: 1

To what extent have street-level bureaucrats used their discretionary powers during the COVID-19 pandemic in Indonesia? 在印度尼西亚新冠肺炎大流行期间，街道官员在多大程度上使用了他们的自由裁量权？

IF 2.8 Q3 MANAGEMENT

International Journal of Public Sector Management

Pub Date : 2022-09-12 DOI: 10.1108/ijpsm-12-2021-0272

A. H. Hadna, U. Listyaningsih, Idris Ihwanudin

PurposeThe objective of this research is to analyze the extent to which street-level bureaucrats (SLBs) have exercised discretion (low, medium and high) and the contributing factors involved (i.e. the influence of personal, work environment and demographic factors on the exercise of discretion).Design/methodology/approachThe mixed-methods research uses the embedded design approach. Data were collected during the COVID-19 pandemic through a survey of 2,867 Official Certifier of Title Deeds (Pejabat Pembuat Akta Tanah/PPAT) as SLBs spread across fifty regencies/cities in ten provinces in Indonesia.FindingsThis field study found a significant and positive correlation between SLBs' economic motive and the client's knowledge of land issues with the exercise of discretion. In addition, the study found a significant correlation between the age and gender of SLBs and their practice of discretion.Practical implicationsThis study provides insights into that new policies should not further complicate the system but reduce face-to-face interactions between SLBs and their clients by allowing digital technology.Originality/valueThe novelty of this research is the paradox of SLB service during the COVID-19 pandemic differed from the paradoxes identified in earlier studies. SLBs commonly cope with service paradox by limiting their services or focusing solely on the most profitable clientele. However, this study shows that some SLBs actively reach out to clients using a “friendly” service model.

目的本研究的目的是分析基层官僚(slb)行使自由裁量权的程度(低、中、高)以及所涉及的影响因素(即个人、工作环境和人口因素对自由裁量权行使的影响)。设计/方法论/方法混合方法研究使用嵌入式设计方法。在2019冠状病毒病大流行期间，通过对印度尼西亚10个省50个县/城市的slb的2867个官方地权证书(Pejabat Pembuat Akta Tanah/PPAT)的调查收集了数据。本实地研究发现，slb的经济动机与客户对土地问题的了解与自由裁量权的行使之间存在显著的正相关关系。此外，研究还发现，slb的年龄和性别与他们的自由裁量权行为之间存在显著的相关性。实际意义本研究提供了新的见解，即新的政策不应该进一步使系统复杂化，而是通过允许数字技术减少slb与客户之间的面对面互动。独创性/价值本研究的新颖之处在于，在COVID-19大流行期间，SLB服务的悖论不同于早期研究中发现的悖论。slb通常通过限制服务或只关注最有利可图的客户来应对服务悖论。然而，这项研究表明，一些slb积极接触客户使用“友好”的服务模式。

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引用次数: 0

Governmental accounting and budgeting in Malta and Poland – a different dance to the same tune 马耳他和波兰的政府会计和预算——同一曲调的不同舞蹈

IF 2.8 Q3 MANAGEMENT

International Journal of Public Sector Management

Pub Date : 2022-09-09 DOI: 10.1108/ijpsm-12-2021-0284

M. Kowalczyk, J. Caruana

PurposeThis paper compares governmental accounting and budgeting in two European Union (EU) member states, analysing the developments in each country as to how they “fit” into the EU's harmonization project and the push towards the implementation of accrual accounting compliant with the International Public Sector Accounting Standards (IPSAS).Design/methodology/approachAn explanatory multiple case study is used to describe the structures and changes in governmental systems (accounting and budgetary) in Malta and Poland. The methodology takes a qualitative interpretative approach, examining the underlying legislations and related ministerial publications as secondary sources.FindingsFocusing on the output from financial accounting and budgetary systems, the results illustrate how organizations respond in a different manner to similar institutional pressures. In particular, Poland shows no inclination to adopt the IPSAS, but emerges with a sophisticated budgeting system while Malta is more focused on developing its financial reporting in line with the IPSAS. The theoretical lens highlights that while both countries tend towards pragmatic legitimacy, Poland appears more inclined towards exchange legitimacy, and Malta is more subject to influence legitimacy.Research limitations/implicationsAt a practical level, this study should be read by public sector accounting standard setters. It illustrates how EU member states are engaging with the IPSAS, emphasizing the ambitious nature of the EU's harmonization project, in spite of the structural legitimacy that the EU institution emanates.Originality/valuePrevious comparative international governmental accounting studies have examined accounting reform processes and developed or applied various theoretical models to try to understand the process. This study looks at the output from such reform processes. The two countries are seemingly experiencing the same type of pressures exerted by the demands of EU membership. However, the translation of the same external macro-forces at macro-level to micro (organizational)-level results in different compliance with the desired harmonization of governmental accounting systems.

目的比较两个欧盟成员国的政府会计和预算编制，分析每个国家的发展情况，以确定它们如何“适应”欧盟的统一项目，并推动实施符合国际公共部门会计准则的权责发生制会计。设计/方法/方法使用解释性多案例研究来描述政府系统的结构和变化（会计和预算）。该方法采用定性解释方法，将基本立法和相关部长级出版物作为次要来源进行审查。研究结果聚焦于财务会计和预算系统的产出，说明了组织如何以不同的方式应对类似的制度压力。特别是，波兰没有采用《公共部门会计准则》的倾向，但建立了一个完善的预算系统，而马耳他则更加注重根据《公共部门审计准则》制定财务报告。理论视角强调，虽然两国都倾向于务实合法性，但波兰似乎更倾向于交换合法性，马耳他更容易受到影响合法性的影响。研究局限性/含义在实践层面上，公共部门会计准则制定者应阅读本研究。它说明了欧盟成员国如何参与公共部门会计准则，强调了欧盟协调项目的雄心勃勃的性质，尽管欧盟机构具有结构性合法性。原创性/价值以往的国际政府会计比较研究考察了会计改革过程，并开发或应用了各种理论模型来试图理解这一过程。这项研究着眼于这些改革进程的成果。这两个国家似乎正经历着欧盟成员国要求所施加的同样类型的压力。然而，将宏观层面的相同外部宏观力量转化为微观（组织）层面的外部宏观力量，会导致对政府会计制度所期望的协调一致性的遵守程度不同。

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引用次数: 1

The growth of organisational professionals in tertiary educational institutions in New Zealand 新西兰高等教育机构组织专业人员的成长

IF 2.8 Q3 MANAGEMENT

International Journal of Public Sector Management

Pub Date : 2022-09-01 DOI: 10.1108/ijpsm-09-2021-0222

K. Löfgren, Ben Darrah-Morgan, Patrik Hall

PurposeThe purpose of this article is to ascertain empirically to what extent we can quantify an occupational shift, where a new type of bureaucracy of organisational professionals is on the rise in tertiary educational institutions in New Zealand. Furthermore, the objective is also to present accountability as the prime factor behind the changes.Design/methodology/approachThe analytical strategy of the study takes a point of departure in the distinction between occupational and organisational professionals in the public sector in general, and more specifically in tertiary education (TE). Based on these new categorisations, the authors have used various descriptive historical statistics (both national and institutional) to estimate changes over time.FindingsThe article finds, in line with some international research, that there has been a comparatively higher growth of organisational professionals in TE in New Zealand, and a significantly higher growth than in the private sector and in the overall public services. The authors hypothesise that this growth can be associated with accountability (both vertical and horizontal) as the dominant notion in TE.Originality/valueThis article takes a different approach than the existing literature on administrative intensity in TE by looking at occupational changes rather than changes in institutions budgets. This article also confirms some of the findings in the growing international literature on changes in professional roles.

目的本文的目的是从经验上确定我们可以在多大程度上量化职业转变，在新西兰高等教育机构中，一种新型的组织专业人员官僚作风正在兴起。此外，目标也是将问责制作为变革背后的主要因素。设计/方法/方法本研究的分析策略以区分公共部门的职业和组织专业人员为出发点，更具体地说，是高等教育（TE）。基于这些新的分类，作者使用了各种描述性历史统计数据（包括国家和机构统计数据）来估计一段时间内的变化。发现这篇文章发现，与一些国际研究一致，新西兰TE的组织专业人员增长相对较高，而且明显高于私营部门和整体公共服务的增长。作者假设，这种增长可能与问责制（纵向和横向）有关，问责制是TE中的主导概念。原始性/价值本文采用了与现有关于TE行政强度的文献不同的方法，着眼于职业变化，而不是机构预算的变化。这篇文章还证实了越来越多的国际文献中关于职业角色变化的一些发现。

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引用次数: 0

Analyzing the critical factors for innovation sustainability in the public sector: evidence from Indonesia 分析公共部门创新可持续性的关键因素：来自印度尼西亚的证据

IF 2.8 Q3 MANAGEMENT

International Journal of Public Sector Management

Pub Date : 2022-08-30 DOI: 10.1108/ijpsm-02-2022-0044

I. Pradana, Ely Susanto, Wahyudi Kumorotomo

PurposeThis study examines the critical factors contributing to the different conditions of innovation sustainability after a change in local political leadership.Design/methodology/approachThis study used a multiple case study approach and applied the critical incident technique (CIT) to collect and analyze data from four innovation cases in the two local governments of Indonesia.FindingsThe results highlight that the sustainability condition of each innovation after the political regime change is determined by multiple critical factors.Research limitations/implicationsFirst, the data collected through interviews may contain a memory bias. Second, this study was limited to local governments and did not consider innovation taxonomies.Practical implicationsThe study implies that in order to sustain innovation, public leaders must support innovation legitimacy as a new organizational structure; thus, it can be more durable in the long term. In addition, public leaders need to minimize innovation politicization by authorizing bureaucrats to autonomously manage innovation operationalization.Social implicationsPublic leaders need to pay careful attention to their innovation sustainability because a non-sustained policy can disappoint the individuals working for it, losing their trust and enthusiasm. This dissatisfaction could become a barrier to mobilizing support for the following policies.Originality/valueInnovation sustainability is a new theme that is overlooked in the public sector innovation literature. Therefore, investigations using different methods and contexts are required, as this study offers. This study also demonstrated the value of CIT in identifying critical factors affecting innovation sustainability in the context of political leadership change.

目的探讨地方政治领导换届后影响创新可持续性的关键因素。设计/方法/方法本研究采用多案例研究方法，并应用关键事件技术(CIT)从印度尼西亚两个地方政府的四个创新案例中收集和分析数据。结果表明，政权更迭后各创新的可持续性条件是由多个关键因素决定的。研究局限性/启示首先，通过访谈收集的数据可能包含记忆偏差。其次，本研究仅限于地方政府，未考虑创新分类。实践启示:为了持续创新，公共领导者必须支持创新合法性作为一种新的组织结构;因此，从长远来看，它可以更耐用。此外，公共领导者需要通过授权官僚自主管理创新运作化来最大限度地减少创新政治化。社会影响公共领导人需要仔细关注他们的创新可持续性，因为一个不可持续的政策会让为之工作的个人失望，失去他们的信任和热情。这种不满可能成为动员支持下列政策的障碍。创意/价值创新可持续性是公共部门创新文献中被忽视的一个新主题。因此，正如本研究所提供的，需要使用不同的方法和背景进行调查。本研究也证明了CIT在识别政治领导层变化背景下影响创新可持续性的关键因素方面的价值。

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引用次数: 3

The Evolution of the Ammonia Synthesis Catalyst 'AmoMax®-CASALE'. 氨合成催化剂 "AmoMax®-CASALE "的演变。

IF 1.2 Q3 MANAGEMENT

International Journal of Public Sector Management

Pub Date : 2022-08-24 DOI: 10.2533/chimia.2022.635

John D'Alessandri, Ermanno Filippi, Sergio Panza, Marvin Estenfelder, Stephan J Reitmeier, Andreas Reitzmann, Pierdomenico Biasi, Rene Eckert

Despite the Haber-Bosch process being more than 100 years old, only incremental improvements have been achieved until recently. Now, by combining the catalyst expertise of CLARIANT and the engineering knowledge of CASALE, a breakthrough has been realized. AmoMax®-Casale is a new ammonia synthesis catalyst jointly developed by Casale and Clariant particularly for use in Casale ammonia converters. AmoMax®-Casale is a customized evolution of the well-known, wustite-based catalyst, AmoMax® 10. While retaining the same superior resistance to ageing, poisoning and mechanical strength, AmoMax®-Casale is significantly more active. This feature allows to reduce the loop recycle rate and the loop pressure and/or to increase the ammonia production. The higher activity of AmoMax®-Casale contributes to improve the overall operating efficiency either by saving energy, or by increasing significantly the plant capacity. This article will describe in detail the successful development of AmoMax®-Casale, explain advantages and commercial benefits based on concrete plant simulations and share the start-up experience of the first commercial reference.

尽管Haber-Bosch工艺已有100多年的历史，但直到最近才取得了渐进式的改进。现在，通过结合科莱恩的催化剂专业知识和CASALE的工程知识，实现了突破。AmoMax®-Casale是由Casale和科莱恩联合开发的一种新型氨合成催化剂，专门用于Casale氨转化器。AmoMax®-Casale是著名的基于乌斯特的催化剂AmoMax®10的定制进化。AmoMax®-Casale在保持同样优异的抗老化、抗中毒和抗机械强度的同时，活性明显增强。此功能允许降低循环循环率和循环压力和/或增加氨产量。AmoMax®-Casale的高活性有助于通过节省能源或显着增加工厂产能来提高整体运营效率。本文将详细介绍AmoMax®-Casale的成功开发，通过具体的工厂模拟说明其优势和商业效益，并分享首次商业参考的启动经验。

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引用次数: 1

Governance and effectiveness of public–private partnership in Ghana's rural-water sector 加纳农村供水部门公私伙伴关系的治理和有效性

IF 2.8 Q3 MANAGEMENT

International Journal of Public Sector Management

Pub Date : 2022-08-23 DOI: 10.1108/ijpsm-05-2021-0129

Joseph Gerald Tetteh Nyanyofio, K. Domfeh, T. Buabeng, Theophilus Maloreh‐Nyamekye, N. N. Appiah-Agyekum

PurposeThis study examined the governance and implementation of public–private partnership (PPP) based on the management contract model in the water sector in rural Ghana.Design/methodology/approachIt employed in-depth interviews with key management officials and focus-group discussions among residents in selected water-stressed communities in the beneficiary District Assemblies. Thematic analysis was employed for the analyses.FindingsThe governance of the PPP project was characterized by a well-structured institutional arrangement and effective governance mechanisms. The PPP project has increased residents' access to potable and affordable water and facilitated local economic and social development in its catchment areas. However, insufficient funding, political interference, limited infrastructural capacity and pollution are threatening its success.Originality/valueThe study contributes to the literature on effective governance and performance of rural-based PPP water supply projects for the achievement of the sustainable development goals goal six on access to affordable and quality water.

目的本研究考察了加纳农村供水部门基于管理合同模式的公私合作伙伴关系（PPP）的治理和实施情况。设计/方法/方法对主要管理官员进行了深入采访，并在受益地区议会中选定的水资源紧张社区的居民中进行了焦点小组讨论。分析采用专题分析法。发现PPP项目的治理具有良好的制度安排和有效的治理机制。PPP项目增加了居民获得饮用水和负担得起的水的机会，并促进了其集水区的当地经济和社会发展。然而，资金不足、政治干预、基础设施能力有限和污染正在威胁其成功。原创性/价值本研究有助于撰写关于农村PPP供水项目的有效治理和绩效的文献，以实现可持续发展目标关于获得负担得起的优质水的目标六。

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引用次数: 1

Determinants of employee engagement in public sector organisations: case of Zimbabwe 公共部门组织中员工敬业度的决定因素:以津巴布韦为例

IF 2.8 Q3 MANAGEMENT

International Journal of Public Sector Management

Pub Date : 2022-08-18 DOI: 10.1108/ijpsm-03-2021-0073

Nyashadzashe Chiwawa

PurposeThe purpose of the study was to explore the contribution and determinants of employee engagement (EE) in the public sector.Design/methodology/approachA cross-sectional survey was used based on a deductive research approach. Data were collected and analysed quantitatively. The quantitative data were collected using a questionnaire from a sample of 248 civil servants.FindingsResearch findings indicate that prioritising the development of engaged workers reap substantial rewards for organisations in terms of productivity, efficiency and effectiveness. Findings further show that employees who are involved at work have been shown to perform better than their colleagues. The research accordingly recommends organisations to invest in ensuring EE as this has direct link to outcomes related to performance, which ultimately leads to optimisation of organisational resources and competitive advantage.Originality/valueThe study provides a critical analysis of the factors that determine EE in the public sector. EE, as a driver of public sector organisational effectiveness, is an area of research that has received little attention in the African milieu. This research provides a detailed understanding of EE as a tool for improving public sector performance and, as a result, lowering the performance gap and waste. EE is a product of the structural characteristics of the organisation as well as the parameters within which psychological presence of an employee is activated. EE, therefore, engenders employee support to pursue organisational goals in a coordinated system of collaboration.

本研究的目的是探讨公共部门员工敬业度(EE)的贡献和决定因素。设计/方法/方法采用了基于演绎研究方法的横断面调查。收集数据并进行定量分析。定量数据是通过问卷调查的方式从248名公务员中收集的。研究结果表明，优先发展敬业的员工，在生产力、效率和效益方面为组织带来了巨大的回报。研究结果进一步表明，积极参与工作的员工比同事表现得更好。因此，该研究建议组织投资于确保电子商务，因为这与绩效结果直接相关，最终导致组织资源和竞争优势的优化。原创性/价值本研究对公共部门中决定电子商务的因素进行了批判性分析。作为公共部门组织效率的驱动因素，情感表达是一个在非洲环境中很少受到关注的研究领域。这项研究提供了一个详细的理解，EE作为一个工具，提高公共部门的绩效，从而减少绩效差距和浪费。情感表达是组织结构特征的产物，也是员工心理存在被激活的参数。因此，在一个协调的协作系统中，电子商务产生了员工对追求组织目标的支持。

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引用次数: 5