Pub Date : 2024-04-29DOI: 10.1177/08933189241249759
Rong Wang, Hillary Hamilton
Guided by the contingency model of capacity effectiveness, we examine the relationship between organizational capacities and performance indicators during COVID-19. We conceptualized operational capacity and board leadership capacity as process oriented to ensure organizations’ effective functioning and to demonstrate accountability. Technological capacity and networking capacity were defined as resource oriented to help accomplish organizational goals. We used two effectiveness indicators to capture the input-output success measured by goal attainment and an organization’s ability to learn and adapt to improve its performances based on evaluation data (i.e., professional data use). Survey data collected from nonprofits located in a southeastern U.S. state showed that generally nonprofits were not performing well due to operation challenges. Operational capacity and technological capacity were negatively related to goal attainment; however, these two capacities and board leadership capacity were all positively related to professional data use. Implications describe how to turn a crisis into an opportunity to build resilience.
{"title":"Evaluating the Relationship Between Nonprofit Capacities and Organizational Effectiveness During a Global Pandemic","authors":"Rong Wang, Hillary Hamilton","doi":"10.1177/08933189241249759","DOIUrl":"https://doi.org/10.1177/08933189241249759","url":null,"abstract":"Guided by the contingency model of capacity effectiveness, we examine the relationship between organizational capacities and performance indicators during COVID-19. We conceptualized operational capacity and board leadership capacity as process oriented to ensure organizations’ effective functioning and to demonstrate accountability. Technological capacity and networking capacity were defined as resource oriented to help accomplish organizational goals. We used two effectiveness indicators to capture the input-output success measured by goal attainment and an organization’s ability to learn and adapt to improve its performances based on evaluation data (i.e., professional data use). Survey data collected from nonprofits located in a southeastern U.S. state showed that generally nonprofits were not performing well due to operation challenges. Operational capacity and technological capacity were negatively related to goal attainment; however, these two capacities and board leadership capacity were all positively related to professional data use. Implications describe how to turn a crisis into an opportunity to build resilience.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"13 1","pages":""},"PeriodicalIF":2.5,"publicationDate":"2024-04-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140835717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-26DOI: 10.1177/08933189241249963
Luisa Ruge-Jones, William C. Barley, Sam R. Wilson, Marshall Scott Poole
Collaboration remains a central aspect of contemporary work and a source of emergent barriers that hinder team success. Scholarship has identified the breadth of barriers teams can face when working together and recognizes barriers as interdependent. This paper builds on this scholarship to address the types of relationships barriers can have as they interact across levels of analysis to affect teams. We draw on qualitative interview data with scientific teams to explore relationships among barriers stemming from teams’ internal processes and context. We identify common relationship patterns among barriers that can be used as a framework for analyzing complex, multi-level barrier systems affecting team outcomes. Our data highlight the importance of considering longitudinal, strategic support for targeting cross-barrier interactions when seeking to intervene in collaborations. This framework has practical application in supporting teams and creating policies that support collaborative work.
{"title":"Interacting Barriers: How Barriers Compound Across Levels of Analysis to Affect Teams","authors":"Luisa Ruge-Jones, William C. Barley, Sam R. Wilson, Marshall Scott Poole","doi":"10.1177/08933189241249963","DOIUrl":"https://doi.org/10.1177/08933189241249963","url":null,"abstract":"Collaboration remains a central aspect of contemporary work and a source of emergent barriers that hinder team success. Scholarship has identified the breadth of barriers teams can face when working together and recognizes barriers as interdependent. This paper builds on this scholarship to address the types of relationships barriers can have as they interact across levels of analysis to affect teams. We draw on qualitative interview data with scientific teams to explore relationships among barriers stemming from teams’ internal processes and context. We identify common relationship patterns among barriers that can be used as a framework for analyzing complex, multi-level barrier systems affecting team outcomes. Our data highlight the importance of considering longitudinal, strategic support for targeting cross-barrier interactions when seeking to intervene in collaborations. This framework has practical application in supporting teams and creating policies that support collaborative work.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"29 1","pages":""},"PeriodicalIF":2.5,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140803890","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-17DOI: 10.1177/08933189241247140
Catherine Archambault-Janvier, François Cooren, Consuelo Vásquez
In this paper, we adopt a Communication as Constitutive of Organizations (CCO) perspective to investigate how organizations implementing Open Strategy initiatives maintain openness and closure in tension by attending to a plurality of voices and their diversity (polyphony), while at the same time speaking in one strategic voice (monophony). Based on the Kiabi case, we explore what we name the voice dilemma by focusing on the ways different stakeholders involved in strategy making manage the co-authoring of strategy through voicing, negotiating, and legitimizing matters of concern. We contribute to extant literature by focusing on the management of polyphony and monophony as a way to embrace the paradox of openness that characterizes Open Strategy. More precisely, we show how some form of closure needs to be nurtured during the opening process (the co-authoring process during which multiple employees are invited to contribute to strategizing). However, we also argue that some form of opening needs to be nurtured during the closure process (the process during which the official authoring/positioning of the organization is finally defined). This study offers a longitudinal case that allows showcasing how the opening and closing strategies evolve over time.
{"title":"Speaking in Unison: The Voice Dilemma in Open Strategy","authors":"Catherine Archambault-Janvier, François Cooren, Consuelo Vásquez","doi":"10.1177/08933189241247140","DOIUrl":"https://doi.org/10.1177/08933189241247140","url":null,"abstract":"In this paper, we adopt a Communication as Constitutive of Organizations (CCO) perspective to investigate how organizations implementing Open Strategy initiatives maintain openness and closure in tension by attending to a plurality of voices and their diversity (polyphony), while at the same time speaking in one strategic voice (monophony). Based on the Kiabi case, we explore what we name the voice dilemma by focusing on the ways different stakeholders involved in strategy making manage the co-authoring of strategy through voicing, negotiating, and legitimizing matters of concern. We contribute to extant literature by focusing on the management of polyphony and monophony as a way to embrace the paradox of openness that characterizes Open Strategy. More precisely, we show how some form of closure needs to be nurtured during the opening process (the co-authoring process during which multiple employees are invited to contribute to strategizing). However, we also argue that some form of opening needs to be nurtured during the closure process (the process during which the official authoring/positioning of the organization is finally defined). This study offers a longitudinal case that allows showcasing how the opening and closing strategies evolve over time.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"79 1","pages":""},"PeriodicalIF":2.5,"publicationDate":"2024-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140614877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-13DOI: 10.1177/08933189241247139
Sofia A. Cavaness, Margot Plunkett
{"title":"Book Review: Cooperatives at Work","authors":"Sofia A. Cavaness, Margot Plunkett","doi":"10.1177/08933189241247139","DOIUrl":"https://doi.org/10.1177/08933189241247139","url":null,"abstract":"","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"17 1","pages":""},"PeriodicalIF":2.5,"publicationDate":"2024-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140579269","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-13DOI: 10.1177/08933189241247141
Michael K. Ault
This qualitative investigation explored the anticipatory socialization phase of volunteers in the missionary program of the Church of Jesus Christ of Latter-day Saints, a full-life organization. Constant comparative analysis revealed that participants experienced three phases of organizational identification within their anticipatory socialization phase: exposure, exploration, and engagement. In the exposure phase, participants were presented with socializing messages that taught participants the rules, expectations, and values of the organization. In this phase, participants accepted the organizational identity largely without reservation. In the exploration phase, participants questioned their organizational identity and explored alternative, varied, and competing identities. In this phase, participants pushed their organizational identity to the periphery of their social identity. Finally, in the engagement phase, participants recentered their organizational identity and committed to their membership in the organization. Identifying these phases assists organizations and individuals in understanding and developing organizational engagement.
{"title":"Building Buying-in: Understanding the Anticipatory Socialization Phase of Workers in a Full-Life Organization","authors":"Michael K. Ault","doi":"10.1177/08933189241247141","DOIUrl":"https://doi.org/10.1177/08933189241247141","url":null,"abstract":"This qualitative investigation explored the anticipatory socialization phase of volunteers in the missionary program of the Church of Jesus Christ of Latter-day Saints, a full-life organization. Constant comparative analysis revealed that participants experienced three phases of organizational identification within their anticipatory socialization phase: exposure, exploration, and engagement. In the exposure phase, participants were presented with socializing messages that taught participants the rules, expectations, and values of the organization. In this phase, participants accepted the organizational identity largely without reservation. In the exploration phase, participants questioned their organizational identity and explored alternative, varied, and competing identities. In this phase, participants pushed their organizational identity to the periphery of their social identity. Finally, in the engagement phase, participants recentered their organizational identity and committed to their membership in the organization. Identifying these phases assists organizations and individuals in understanding and developing organizational engagement.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"12 1","pages":""},"PeriodicalIF":2.5,"publicationDate":"2024-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140579270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-10DOI: 10.1177/08933189241245128
Nancy Maingi Ngwu
{"title":"Book Review: Ella Baker's Catalytic Leadership: A Primer on Community Engagement and Communication for Social Justice","authors":"Nancy Maingi Ngwu","doi":"10.1177/08933189241245128","DOIUrl":"https://doi.org/10.1177/08933189241245128","url":null,"abstract":"","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"33 1","pages":""},"PeriodicalIF":2.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140579044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-10DOI: 10.1177/08933189241245129
Ziyu Long
{"title":"Book Review: The Sage Handbook of Qualitative Research in Organizational Communication","authors":"Ziyu Long","doi":"10.1177/08933189241245129","DOIUrl":"https://doi.org/10.1177/08933189241245129","url":null,"abstract":"","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"97 1","pages":""},"PeriodicalIF":2.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140579267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-05DOI: 10.1177/08933189241245133
Elizabeth M. Minei, Sally O. Hastings, Simone Warren
Conceptualizations of mental load argue that marginalized employees may experience heightened mental load demands in the workplace (Sanders, 1979). Using the theories of facework, frontstage, and backstage performance (Goffman, 1978), we examine how workplace interactions may constrain or enable the performance of an LGBTQ+ identity in the workplace. We interviewed 35 U.S.-based LGBTQ+ employees to understand how mental load pressures shape identity presentation choices. Data were thematically analyzed using an iterative process based on principles of grounded theory. Two themes emerged: the Captive, or negative face threats, that LGBTQ+ employees described (including subthemes of professionalism and feelings of inescapability) and Adaptive strategies promoting negative face (including subthemes of making choices where possible, identity artifacts selections, and use of strategic ambiguity). Both captive and adaptive aspects of facework are considered for potential impact on increasing employee mental load.
{"title":"The LGBTQ+ Employee Mental Load Dilemma: Captive Identity and Adaptive Responses","authors":"Elizabeth M. Minei, Sally O. Hastings, Simone Warren","doi":"10.1177/08933189241245133","DOIUrl":"https://doi.org/10.1177/08933189241245133","url":null,"abstract":"Conceptualizations of mental load argue that marginalized employees may experience heightened mental load demands in the workplace (Sanders, 1979). Using the theories of facework, frontstage, and backstage performance (Goffman, 1978), we examine how workplace interactions may constrain or enable the performance of an LGBTQ+ identity in the workplace. We interviewed 35 U.S.-based LGBTQ+ employees to understand how mental load pressures shape identity presentation choices. Data were thematically analyzed using an iterative process based on principles of grounded theory. Two themes emerged: the Captive, or negative face threats, that LGBTQ+ employees described (including subthemes of professionalism and feelings of inescapability) and Adaptive strategies promoting negative face (including subthemes of making choices where possible, identity artifacts selections, and use of strategic ambiguity). Both captive and adaptive aspects of facework are considered for potential impact on increasing employee mental load.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"12 1","pages":""},"PeriodicalIF":2.5,"publicationDate":"2024-04-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140579228","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-22DOI: 10.1177/08933189241240960
Iccha Basnyat
{"title":"Book Review: Organizing at the Margins: Theorizing Organizations of Struggle in the Global South","authors":"Iccha Basnyat","doi":"10.1177/08933189241240960","DOIUrl":"https://doi.org/10.1177/08933189241240960","url":null,"abstract":"","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"157 1","pages":""},"PeriodicalIF":2.5,"publicationDate":"2024-03-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140196589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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