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How Servant Leadership Influences Street-Level Bureaucrats’ Work Engagement: The Mediating Roles of Motivating Language and Perceived Organizational Support 服务型领导如何影响基层官员的工作投入?激励性语言和感知到的组织支持的中介作用
IF 2.5 4区 管理学 Q2 COMMUNICATION Pub Date : 2023-12-05 DOI: 10.1177/08933189231219708
Bulent Uluturk
The present study seeks to expand our understanding of leadership in the public sector by examining the link between servant leadership and work engagement of street-level bureaucrats through the mediating roles of leader motivating language and perceived organizational support. Drawing on theories of social exchange, social learning, motivating language, and job demands-resources, the research proposed that servant leaders can enhance employee work engagement by utilizing motivating language and boosting perceptions of organizational support. Using a survey of 553 police officers and first-line supervisors in Turkey, the results of structural equation modeling reveal that officers’ perceptions of their supervisors’ servant leadership are related to work engagement both directly and indirectly through motivating language and perceived organizational support. This study is the first to investigate the role of leader motivating language as a mediator between servant leadership and work engagement in public sector organizations.
本研究试图通过考察服务型领导与基层官僚工作投入之间的联系,通过领导者激励语言和感知组织支持的中介作用来扩展我们对公共部门领导的理解。基于社会交换理论、社会学习理论、激励性语言理论和工作需求资源理论,本研究提出仆人型领导可以通过激励性语言和组织支持感知来提高员工的工作投入度。通过对土耳其553名警察和一线主管的调查,结构方程模型的结果显示,通过激励语言和感知组织支持,警察对主管服务型领导的感知与工作投入有直接和间接的关系。本研究首次探讨了公共部门组织中领导者激励语言在服务型领导与工作投入之间的中介作用。
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引用次数: 0
Performance and Professional Identity Construal in Inter-industry Networking Using Four Identity Categories 利用四种身份类别构建跨行业网络中的绩效和职业身份构架
IF 2.5 4区 管理学 Q2 COMMUNICATION Pub Date : 2023-11-30 DOI: 10.1177/08933189231213062
Jacqueline Militello
‘What do you do?’ is a stereotypical networking question. How professionals answer acquaintancing questions like this when first meeting sheds light on how identity is construed. Using data from a naturally occurring networking event for elite professional services in Hong Kong, this paper uses a close study of interaction and follow-up interviews to identify and examine proximal networking mechanisms and processes. Consistently, participants used some amalgam of emblems, things that convey a social persona, from four different categories: industry (e.g., finance), professional role (e.g., FX trader), organizational affiliation (e.g., Morgan Stanley), and hierarchical position (e.g., associate). These generate evaluations of projected/absent instrumental gain, holistic eliteness, ‘interestingness’, and social proficiency (based on how they are deployed), resulting in symbolic capital transforming into (un)realized and projectible material outcomes. Theoretically, these findings contribute to our understanding of networking mechanisms. Practically, they can improve self-presentation, inform organizations of exclusionary effects, and enhance networking strategies.
你是做什么的?"这是一个刻板的人际交往问题。专业人士在初次见面时如何回答这样的熟人问题,揭示了身份是如何构成的。本文利用香港一次自然发生的精英专业服务社交活动的数据,通过对互动和后续访谈的仔细研究,来识别和研究近端社交机制和过程。参与者一致地使用了四种不同类别的徽章(传达社会角色的事物)组合:行业(如金融)、专业角色(如外汇交易员)、组织关联(如摩根士丹利)和等级职位(如助理)。这些都会产生对预期/不预期的工具性收益、整体精英性、"趣味性 "和社会能力(基于如何使用它们)的评价,从而使象征性资本转化为(未)实现的和可预期的物质成果。从理论上讲,这些发现有助于我们理解网络机制。在实践中,它们可以改善自我展示,让组织了解排斥效应,并加强网络策略。
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引用次数: 0
Book Review: Aviation Communication: Strategy and Messages for Ensuring Success and Preventing Failures 书评:《航空通讯:确保成功和防止失败的策略和信息》
4区 管理学 Q2 COMMUNICATION Pub Date : 2023-11-03 DOI: 10.1177/08933189231213063
William B. L. Ingelson
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引用次数: 0
The Impact of State Ownership on Corporate Social Responsibility Reporting: A Comparison Between State-Owned and Non-State-Owned Enterprises in China 国有制对企业社会责任报告的影响:中国国有企业与非国有企业的比较
4区 管理学 Q2 COMMUNICATION Pub Date : 2023-10-23 DOI: 10.1177/08933189231209727
Jiarong Li, Masato Sasaki
Corporate social responsibility (CSR) reporting is a communication channel between companies and stakeholders. As the literature has largely been confined to exploring privately-owned enterprises, state-owned enterprises (SOEs)—a typical example of public sector organizations—warrant further investigation. This study examines SOEs’ accountability structures and reporting features, which are dominated by state owners and mainly driven by non-financial objectives. Through a content analysis of the CSR reports of 49 SOEs and 111 non-SOEs in China, we analyze the stakeholders and CSR domains involved in the reporting. The findings demonstrate that SOEs disseminate the full coverage of stakeholders and a wider scope of CSR domains in disclosure. We extend the debate on CSR-reporting research by demonstrating how state ownership influences hybrid organizations’ self-expression and accountability frame through our finding of a distinctive specialized sub-organization with strong ties to the state that drives CSR internally.
企业社会责任报告是企业与利益相关者之间的沟通渠道。由于文献大多局限于对民营企业的研究,国有企业作为公共部门组织的典型,值得进一步研究。本研究考察了国有企业的问责结构和报告特征,这些结构由国有所有者主导,主要由非财务目标驱动。通过对中国49家国有企业和111家非国有企业社会责任报告的内容分析,我们分析了报告中涉及的利益相关者和社会责任领域。研究结果表明,国有企业在信息披露中传播了利益相关者的全覆盖和更广泛的企业社会责任领域。我们扩展了关于企业社会责任报告研究的辩论,通过我们发现一个与内部推动企业社会责任的国家有密切联系的独特的专业子组织,展示了国家所有权如何影响混合组织的自我表达和问责框架。
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引用次数: 0
Collective Compassion: Responding to Structural Barriers to Compassion With Agentic Action in Healthcare Organizations 集体同情:应对结构性障碍,同情与代理行动在医疗机构
4区 管理学 Q2 COMMUNICATION Pub Date : 2023-10-21 DOI: 10.1177/08933189231209724
Rebecca B. Leach, Alaina C. Zanin, Sarah J. Tracy, Elissa A. Adame
This study investigates compassion among coworkers in healthcare organizations through a lens of structuration theory. The purpose of this study is to examine how healthcare workers exercise agency to (re)produce or transform structures related to the communication of compassion in the workplace, particularly in the context of COVID-19. This study utilizes a phronetic iterative approach and data collected through in-depth, semi-structured interviews with healthcare workers ( N = 27). Qualitative data revealed how healthcare workers responded to structural constraints in managed care through agentic action such as earnest script-breaking, creating spiral time, and coordinating compassion as a collective. Extending compassion scholarship, this study highlights compassion as a communicative, collective, and co-constructed process. Theoretical and practical implications are discussed, followed by directions for future research.
本研究透过结构理论探讨医疗机构同事间的同情心。本研究的目的是研究卫生保健工作者如何行使代理权(重新)产生或改变与工作场所同情沟通相关的结构,特别是在COVID-19的背景下。本研究采用了一种快速迭代的方法,并通过对卫生保健工作者(N = 27)的深入、半结构化访谈收集了数据。定性数据揭示了医疗工作者如何通过代理行动,如认真打破剧本,创造螺旋时间,协调同情作为一个集体,对管理式医疗中的结构性约束作出反应。本研究延伸慈悲学术,强调慈悲是一个沟通、集体和共同建构的过程。讨论了理论和实践意义,并展望了未来的研究方向。
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引用次数: 0
The Strategic Aestheticization of Work: How Workers Read Normative Organizational Values in Workplace Imagery 工作的战略审美化:工人如何在工作场所意象中阅读规范的组织价值观
4区 管理学 Q2 COMMUNICATION Pub Date : 2023-09-15 DOI: 10.1177/08933189231203232
Peter A. Bacevice, Elizabeth Wilhoit Larson
Organizations strategically invest in the aesthetics of their spaces to communicate about their values, mission, and position within an industry or community. Given the growth of mass visual culture and the circulation of images online, exposure to aestheticized workspaces is pervasive. In light of this heightened awareness of workplace design, we sought to understand how workers make sense of and interpret such images. We conducted a visual study in which office workers responded to images of strategically-designed offices. We found that most participants used sensemaking strategies of interpreting affordances and other salient cues to arrive at generally favorable conclusions about the organizations portrayed; these conclusions largely reflected organizationally-preferred interpretations. However, participants’ sensemaking also revealed how they wrestled with ambiguities of meaning to arrive at their conclusions. We illustrate the power of workplace imagery for communicating normative values about work, workers, and organizations.
组织战略性地投资于其空间的美学,以传达他们在行业或社区中的价值观、使命和地位。随着大众视觉文化的发展和图像在网上的传播,审美化的工作空间无处不在。鉴于这种对工作场所设计的高度重视,我们试图了解工人如何理解和解释这些图像。我们进行了一项视觉研究,让办公室工作人员对战略性设计的办公室图像做出反应。我们发现,大多数参与者使用解释启示和其他显著线索的意义制造策略来得出关于所描绘的组织的普遍有利的结论;这些结论在很大程度上反映了组织偏爱的解释。然而,参与者的意义建构也揭示了他们是如何在模棱两可的意义中挣扎以得出结论的。我们说明了工作场所图像在传达关于工作、工人和组织的规范价值观方面的力量。
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引用次数: 0
Sport Officiating as Aggression Work: A Positioning Analysis of Gendered Emotion Management 作为攻击性工作的体育裁判:性别情绪管理的定位分析
IF 2.5 4区 管理学 Q2 COMMUNICATION Pub Date : 2023-09-02 DOI: 10.1177/08933189231200240
Alaina C. Zanin, Chandler Marr, B. L. Avalos
This study documents how sports officials negotiate aggression from cisgender male athletes as a key feature of their occupational role. Through an ethnographic case study of a collegiate intramural athletic organization, sports officials ( N = 24) were observed while officiating and interviewed about their experiences with athlete aggression. Utilizing a phronetic iterative approach and positioning theory as an analytic framework, three organizational storylines were identified that contribute to the implicit, often gendered, rules related to the experience and expression of aggression in this context. Findings also indicated that male and female officials differed in their positioning strategies in response to athlete aggression, through (a) confidence positioning, (b) stoic positioning, (c) expert positioning, and (d) coercive positioning. Implications for how aggression work and positioning theory might build on past emotion management literature are discussed.
本研究记录了体育官员如何将顺性别男性运动员的攻击性作为其职业角色的关键特征。通过对一个大学校内体育组织的民族志案例研究,观察了24名体育官员在执法时的情况,并采访了他们对运动员攻击的经历。利用phronetic迭代方法和定位理论作为分析框架,确定了三个组织故事情节,这些故事情节有助于在这种情况下与攻击体验和表达相关的隐性规则,通常是性别规则。研究结果还表明,男性和女性官员在应对运动员攻击时的定位策略存在差异,包括(a)自信定位、(b)坚忍定位、(c)专家定位和(d)强制定位。本文讨论了攻击行为和定位理论如何建立在过去情绪管理文献的基础上。
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引用次数: 1
Communicative Tensions in Remote Work During the COVID-19 Pandemic COVID-19大流行期间远程工作中的沟通紧张
IF 2.5 4区 管理学 Q2 COMMUNICATION Pub Date : 2023-08-28 DOI: 10.1177/08933189231199052
Camilla Suortti, A. Sivunen
Environmental changes can render latent organizational tensions salient, and tensions can be viewed as a lens through which to study the social interactions of organizational actors. This study aims to uncover what kinds of tensions and their entanglements arise in knowledge workers’ collaboration and technology-mediated communication practices during a transition to remote work. The qualitative dataset was collected through an open-ended online survey at the start of the COVID-19 pandemic in 2020 from 569 remote workers, and the data were analyzed iteratively according to thematic content analysis methods and applying elements of contrapuntal analysis. The findings indicate emerging tensions and their entanglements in knowledge workers’ remote work and technology-mediated communication practices, here manifesting in process-, task-, and relationship-oriented interactions. The findings provide theoretical and practical implications for how entangled tensions in remote work could be managed to support effective communication, collaboration, and employee well-being during and beyond the pandemic situation.
环境变化可以使潜在的组织紧张变得突出,而紧张可以被视为研究组织行动者社会互动的一个镜头。本研究旨在揭示在向远程工作过渡的过程中,知识工作者的协作和技术介导的沟通实践中出现了哪些类型的紧张关系及其纠缠。定性数据集是在2020年COVID-19大流行开始时,通过开放式在线调查收集569名远程工作者的数据,并根据主题内容分析方法和对位分析元素对数据进行迭代分析。研究结果表明,在知识型员工的远程工作和以技术为媒介的沟通实践中,出现了紧张关系及其纠缠,在这里表现为以过程、任务和关系为导向的互动。研究结果为如何管理远程工作中纠缠的紧张关系,以在疫情期间和之后支持有效的沟通、协作和员工福祉提供了理论和实践意义。
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引用次数: 0
How Family-Supportive Leadership Communication Enhances the Creativity of Work-From-Home Employees during the COVID-19 Pandemic. 在新冠肺炎大流行期间,家庭支持型领导沟通如何提高家庭员工的创造力
IF 2.5 4区 管理学 Q2 COMMUNICATION Pub Date : 2023-08-01 Epub Date: 2022-12-07 DOI: 10.1177/08933189221144997
Yeunjae Lee, Jarim Kim

Adapting to the remote working environment has been one of the most visible challenges for many organizations during the COVID-19 pandemic. As employee creativity helps organizations' survival and resilience during times of crisis, this study aims to examine the role of leadership communication, family-supportive leadership communication in particular, in fostering creativity among work-from-home employees. The current study specifically focuses on the mediating processes in this relationship and the moderating role of employees' work-life segmentation preferences, using a survey of 449 employees who have worked from home during the COVID-19 outbreak. The results showed that employee-organization relationship (EOR) quality, positive affect, and work-life enrichment mediate the relationship between family-supportive leadership communication and employee creativity. The effects of family-supportive leadership communication on employees' positive affect and work-life enrichment were more prominent for those who prefer to segment their work and lives. This paper concludes with a discussion of the theoretical and practical implications of these findings for leadership in organizational communication.

在新冠肺炎大流行期间,适应远程工作环境是许多组织面临的最明显挑战之一。由于员工的创造力有助于组织在危机时期的生存和恢复能力,本研究旨在检验领导沟通,特别是家庭支持型领导沟通,在培养在家工作的员工的创造力方面的作用。当前的研究特别关注这种关系中的中介过程以及员工工作-生活细分偏好的调节作用,使用了一项对新冠肺炎爆发期间在家工作的449名员工的调查。结果表明,员工组织关系(EOR)的质量、积极影响和工作生活的丰富程度在家庭支持性领导沟通与员工创造力之间起中介作用。对于那些喜欢划分工作和生活的人来说,家庭支持性领导沟通对员工积极情感和工作生活丰富的影响更为突出。本文最后讨论了这些发现对组织沟通中的领导力的理论和实践意义。
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引用次数: 0
Boundary Work and Transactive Memory Systems in Teams: Moderating Effects of the Visibility Affordance 边界工作与团队中的交互记忆系统:可见性提供的调节作用
IF 2.5 4区 管理学 Q2 COMMUNICATION Pub Date : 2023-07-27 DOI: 10.1177/08933189231192078
Kay Yoon, Cameron W. Piercy, Young Ji Kim, Yaguang Zhu
Individuals in work teams frequently cross boundaries across teams, often by using information and communication technologies (ICTs). The current study investigates the effects of members’ boundary work and the visibility affordance of teams’ ICTs on Transactive Memory Systems (TMS) in teams. Survey data from 212 full-time employees whose work hours were divided between multiple teams reveals that boundary spanning enhances the focal team’s TMS specialization and credibility and negatively influences TMS coordination. Additionally, boundary reinforcement positively affects TMS credibility and coordination. The visibility affordance has a direct positive effect on all three dimensions of TMS and a moderating effect for boundary reinforcement such that higher visibility overrides the positive direct effect of boundary reinforcement on TMS. These findings suggest that different types of boundary work contribute to different dimensions of TMS and that teams might consider prioritizing the use of ICTs with high visibility to enhance their TMS.
工作团队中的个人经常跨越团队的界限,通常是通过使用信息和通信技术。本研究调查了成员的边界工作和团队信息通信技术的可见性可供性对团队跨活动记忆系统(TMS)的影响。来自212名全职员工的调查数据显示,跨越边界提高了重点团队的TMS专业化和可信度,并对TMS协调产生负面影响。此外,边界强化对TMS的可信度和协调性有积极影响。可见性可供性对TMS的所有三个维度都具有直接的积极影响,并且对边界强化具有缓和作用,使得更高的可见性覆盖边界强化对TMS产生的积极直接影响。这些发现表明,不同类型的边界工作有助于TMS的不同维度,团队可能会考虑优先使用具有高可见性的ICT,以增强其TMS。
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引用次数: 0
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Management Communication Quarterly
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