Pub Date : 2024-01-05DOI: 10.1177/08933189241226717
Rebecca M. Rice, Natalie Pennington
Emergencies often require multiple organizations to respond, and coordinating this response may involve the use of information and communication technologies (ICTs). The COVID-19 pandemic demonstrated both the potential and challenges of ICT use within emergency collaborations, especially as ICT adoption was often spontaneous and forced, rather than voluntary and planned. In this research, we engaged a temporal perspective, which is interested in how organizational members understand and enact time, to understand involuntary ICT adoption. This study consisted of interviews and observations of a public safety collaboration during the pandemic. We found two themes in how ICT use changed over time during the pandemic: first, understanding of the crisis was interpreted through ICT usage, and second, constraints to collaboration caused by ICTs were ultimately transformed into assets. This study contributes to ICT scholarship by finding that, beyond conveying collaboration information, ICT use also influences and changes the collaborative process over time.
{"title":"Involuntary Adoption of Information and Communication Technologies During Emergencies: Temporality of Technology Use in Virtual Collaborations","authors":"Rebecca M. Rice, Natalie Pennington","doi":"10.1177/08933189241226717","DOIUrl":"https://doi.org/10.1177/08933189241226717","url":null,"abstract":"Emergencies often require multiple organizations to respond, and coordinating this response may involve the use of information and communication technologies (ICTs). The COVID-19 pandemic demonstrated both the potential and challenges of ICT use within emergency collaborations, especially as ICT adoption was often spontaneous and forced, rather than voluntary and planned. In this research, we engaged a temporal perspective, which is interested in how organizational members understand and enact time, to understand involuntary ICT adoption. This study consisted of interviews and observations of a public safety collaboration during the pandemic. We found two themes in how ICT use changed over time during the pandemic: first, understanding of the crisis was interpreted through ICT usage, and second, constraints to collaboration caused by ICTs were ultimately transformed into assets. This study contributes to ICT scholarship by finding that, beyond conveying collaboration information, ICT use also influences and changes the collaborative process over time.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139381311","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-03DOI: 10.1177/08933189231222897
Ryan S. Bisel
{"title":"Book Review: Communication and Organizational Culture: A Key to Understanding Work Experiences","authors":"Ryan S. Bisel","doi":"10.1177/08933189231222897","DOIUrl":"https://doi.org/10.1177/08933189231222897","url":null,"abstract":"","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139389078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-03DOI: 10.1177/08933189231226242
Brian Manata, F. Boster
This manuscript details the different attributes associated with the problem of common-method variance. First, upon defining validity, we review the two primary ways by which scholars attempt to control for common-method variance, and in doing so discuss their merits. Second, we provide two alternative explanations that may also account for the appearance of disparate correlations, neither of which have to do with common-method variance. Finally, we offer a set of parsimonious solutions for the problem of common-method variance, namely CFA without correlated residuals or modeled method factors. Overall, the purpose of this manuscript is to provide guidance for organizational communication scholars when dealing with this problem.
{"title":"Reconsidering the Problem of Common-Method Variance in Organizational Communication Research","authors":"Brian Manata, F. Boster","doi":"10.1177/08933189231226242","DOIUrl":"https://doi.org/10.1177/08933189231226242","url":null,"abstract":"This manuscript details the different attributes associated with the problem of common-method variance. First, upon defining validity, we review the two primary ways by which scholars attempt to control for common-method variance, and in doing so discuss their merits. Second, we provide two alternative explanations that may also account for the appearance of disparate correlations, neither of which have to do with common-method variance. Finally, we offer a set of parsimonious solutions for the problem of common-method variance, namely CFA without correlated residuals or modeled method factors. Overall, the purpose of this manuscript is to provide guidance for organizational communication scholars when dealing with this problem.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2024-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139387787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-21DOI: 10.1177/08933189231222471
Craig R. Scott, Katie K. Kang
This study investigates what we call proxy organizations (e.g., shell companies, front organizations, astroturfing efforts). Drawing on existing literature to better conceptualize proxy organizations and their communicative nature, we position these proxy organizations within scholarship on visibility management and hidden organizing. To answer research questions about public discourse around these proxies and their use of concealment strategies, we analyze news coverage of these organizations from 2001, 2011, and 2021. Findings suggest sizable increases in discourse about each proxy type. Additionally, analysis reveals several concealment themes in that media coverage: dark/secret money/finances, hidden owners, shadowy influence, anonymous proxies, covert links, online concealment, secret/illegal activities, and revelation safety/fear. We then draw conclusions, discuss implications, and suggest directions for future organizational communication research about proxy organizations.
{"title":"Shells, Fronts, Astroturfing, and Beyond: Examining Concealment Strategies of Proxy Organizations","authors":"Craig R. Scott, Katie K. Kang","doi":"10.1177/08933189231222471","DOIUrl":"https://doi.org/10.1177/08933189231222471","url":null,"abstract":"This study investigates what we call proxy organizations (e.g., shell companies, front organizations, astroturfing efforts). Drawing on existing literature to better conceptualize proxy organizations and their communicative nature, we position these proxy organizations within scholarship on visibility management and hidden organizing. To answer research questions about public discourse around these proxies and their use of concealment strategies, we analyze news coverage of these organizations from 2001, 2011, and 2021. Findings suggest sizable increases in discourse about each proxy type. Additionally, analysis reveals several concealment themes in that media coverage: dark/secret money/finances, hidden owners, shadowy influence, anonymous proxies, covert links, online concealment, secret/illegal activities, and revelation safety/fear. We then draw conclusions, discuss implications, and suggest directions for future organizational communication research about proxy organizations.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2023-12-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138948224","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-19DOI: 10.1177/08933189231223424
Dongjing Kang, Ziyu Long
We offer a critical intervention to decolonize organizational communication from the roots by interrogating the basic assumptions of “organizing” and foregrounding alternatives that draw on nonwestern languages, cultures, and philosophies. Centering language and the lived experiences of two marginalized women organizing actors in China through 10-year consecutive ethnographies, we propose Tong as a theoretical framework that offers three branches to privilege subaltern knowledge and organizing praxes: (1) Bian Tong: approaching organizing as constant form-shaping whereby organizing essence/goals emerge through changes; (2) Hui Tong: understanding organizing knowledge as relational, and achieved through a confluence of the agentic interplay of time, place, and people; and (3) He Tong: highlighting organizing as the creation of possible pathways against opposing forces by remaining still and nurturing. Grounded in local languages and indigenous philosophies, our work serves as a decolonial intervention to disrupt deep-seated Eurocentric assumptions and to stimulate theoretical imagination to foreground organizing from the margin.
{"title":"Organizing as Tong (通): Decolonizing Organizational Communication from the Roots","authors":"Dongjing Kang, Ziyu Long","doi":"10.1177/08933189231223424","DOIUrl":"https://doi.org/10.1177/08933189231223424","url":null,"abstract":"We offer a critical intervention to decolonize organizational communication from the roots by interrogating the basic assumptions of “organizing” and foregrounding alternatives that draw on nonwestern languages, cultures, and philosophies. Centering language and the lived experiences of two marginalized women organizing actors in China through 10-year consecutive ethnographies, we propose Tong as a theoretical framework that offers three branches to privilege subaltern knowledge and organizing praxes: (1) Bian Tong: approaching organizing as constant form-shaping whereby organizing essence/goals emerge through changes; (2) Hui Tong: understanding organizing knowledge as relational, and achieved through a confluence of the agentic interplay of time, place, and people; and (3) He Tong: highlighting organizing as the creation of possible pathways against opposing forces by remaining still and nurturing. Grounded in local languages and indigenous philosophies, our work serves as a decolonial intervention to disrupt deep-seated Eurocentric assumptions and to stimulate theoretical imagination to foreground organizing from the margin.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2023-12-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138961605","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-05DOI: 10.1177/08933189231219708
Bulent Uluturk
The present study seeks to expand our understanding of leadership in the public sector by examining the link between servant leadership and work engagement of street-level bureaucrats through the mediating roles of leader motivating language and perceived organizational support. Drawing on theories of social exchange, social learning, motivating language, and job demands-resources, the research proposed that servant leaders can enhance employee work engagement by utilizing motivating language and boosting perceptions of organizational support. Using a survey of 553 police officers and first-line supervisors in Turkey, the results of structural equation modeling reveal that officers’ perceptions of their supervisors’ servant leadership are related to work engagement both directly and indirectly through motivating language and perceived organizational support. This study is the first to investigate the role of leader motivating language as a mediator between servant leadership and work engagement in public sector organizations.
{"title":"How Servant Leadership Influences Street-Level Bureaucrats’ Work Engagement: The Mediating Roles of Motivating Language and Perceived Organizational Support","authors":"Bulent Uluturk","doi":"10.1177/08933189231219708","DOIUrl":"https://doi.org/10.1177/08933189231219708","url":null,"abstract":"The present study seeks to expand our understanding of leadership in the public sector by examining the link between servant leadership and work engagement of street-level bureaucrats through the mediating roles of leader motivating language and perceived organizational support. Drawing on theories of social exchange, social learning, motivating language, and job demands-resources, the research proposed that servant leaders can enhance employee work engagement by utilizing motivating language and boosting perceptions of organizational support. Using a survey of 553 police officers and first-line supervisors in Turkey, the results of structural equation modeling reveal that officers’ perceptions of their supervisors’ servant leadership are related to work engagement both directly and indirectly through motivating language and perceived organizational support. This study is the first to investigate the role of leader motivating language as a mediator between servant leadership and work engagement in public sector organizations.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2023-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138598023","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-30DOI: 10.1177/08933189231213062
Jacqueline Militello
‘What do you do?’ is a stereotypical networking question. How professionals answer acquaintancing questions like this when first meeting sheds light on how identity is construed. Using data from a naturally occurring networking event for elite professional services in Hong Kong, this paper uses a close study of interaction and follow-up interviews to identify and examine proximal networking mechanisms and processes. Consistently, participants used some amalgam of emblems, things that convey a social persona, from four different categories: industry (e.g., finance), professional role (e.g., FX trader), organizational affiliation (e.g., Morgan Stanley), and hierarchical position (e.g., associate). These generate evaluations of projected/absent instrumental gain, holistic eliteness, ‘interestingness’, and social proficiency (based on how they are deployed), resulting in symbolic capital transforming into (un)realized and projectible material outcomes. Theoretically, these findings contribute to our understanding of networking mechanisms. Practically, they can improve self-presentation, inform organizations of exclusionary effects, and enhance networking strategies.
{"title":"Performance and Professional Identity Construal in Inter-industry Networking Using Four Identity Categories","authors":"Jacqueline Militello","doi":"10.1177/08933189231213062","DOIUrl":"https://doi.org/10.1177/08933189231213062","url":null,"abstract":"‘What do you do?’ is a stereotypical networking question. How professionals answer acquaintancing questions like this when first meeting sheds light on how identity is construed. Using data from a naturally occurring networking event for elite professional services in Hong Kong, this paper uses a close study of interaction and follow-up interviews to identify and examine proximal networking mechanisms and processes. Consistently, participants used some amalgam of emblems, things that convey a social persona, from four different categories: industry (e.g., finance), professional role (e.g., FX trader), organizational affiliation (e.g., Morgan Stanley), and hierarchical position (e.g., associate). These generate evaluations of projected/absent instrumental gain, holistic eliteness, ‘interestingness’, and social proficiency (based on how they are deployed), resulting in symbolic capital transforming into (un)realized and projectible material outcomes. Theoretically, these findings contribute to our understanding of networking mechanisms. Practically, they can improve self-presentation, inform organizations of exclusionary effects, and enhance networking strategies.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":2.5,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139200048","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-03DOI: 10.1177/08933189231213063
William B. L. Ingelson
{"title":"Book Review: Aviation Communication: Strategy and Messages for Ensuring Success and Preventing Failures","authors":"William B. L. Ingelson","doi":"10.1177/08933189231213063","DOIUrl":"https://doi.org/10.1177/08933189231213063","url":null,"abstract":"","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135821682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-23DOI: 10.1177/08933189231209727
Jiarong Li, Masato Sasaki
Corporate social responsibility (CSR) reporting is a communication channel between companies and stakeholders. As the literature has largely been confined to exploring privately-owned enterprises, state-owned enterprises (SOEs)—a typical example of public sector organizations—warrant further investigation. This study examines SOEs’ accountability structures and reporting features, which are dominated by state owners and mainly driven by non-financial objectives. Through a content analysis of the CSR reports of 49 SOEs and 111 non-SOEs in China, we analyze the stakeholders and CSR domains involved in the reporting. The findings demonstrate that SOEs disseminate the full coverage of stakeholders and a wider scope of CSR domains in disclosure. We extend the debate on CSR-reporting research by demonstrating how state ownership influences hybrid organizations’ self-expression and accountability frame through our finding of a distinctive specialized sub-organization with strong ties to the state that drives CSR internally.
{"title":"The Impact of State Ownership on Corporate Social Responsibility Reporting: A Comparison Between State-Owned and Non-State-Owned Enterprises in China","authors":"Jiarong Li, Masato Sasaki","doi":"10.1177/08933189231209727","DOIUrl":"https://doi.org/10.1177/08933189231209727","url":null,"abstract":"Corporate social responsibility (CSR) reporting is a communication channel between companies and stakeholders. As the literature has largely been confined to exploring privately-owned enterprises, state-owned enterprises (SOEs)—a typical example of public sector organizations—warrant further investigation. This study examines SOEs’ accountability structures and reporting features, which are dominated by state owners and mainly driven by non-financial objectives. Through a content analysis of the CSR reports of 49 SOEs and 111 non-SOEs in China, we analyze the stakeholders and CSR domains involved in the reporting. The findings demonstrate that SOEs disseminate the full coverage of stakeholders and a wider scope of CSR domains in disclosure. We extend the debate on CSR-reporting research by demonstrating how state ownership influences hybrid organizations’ self-expression and accountability frame through our finding of a distinctive specialized sub-organization with strong ties to the state that drives CSR internally.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135367161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-21DOI: 10.1177/08933189231209724
Rebecca B. Leach, Alaina C. Zanin, Sarah J. Tracy, Elissa A. Adame
This study investigates compassion among coworkers in healthcare organizations through a lens of structuration theory. The purpose of this study is to examine how healthcare workers exercise agency to (re)produce or transform structures related to the communication of compassion in the workplace, particularly in the context of COVID-19. This study utilizes a phronetic iterative approach and data collected through in-depth, semi-structured interviews with healthcare workers ( N = 27). Qualitative data revealed how healthcare workers responded to structural constraints in managed care through agentic action such as earnest script-breaking, creating spiral time, and coordinating compassion as a collective. Extending compassion scholarship, this study highlights compassion as a communicative, collective, and co-constructed process. Theoretical and practical implications are discussed, followed by directions for future research.
{"title":"Collective Compassion: Responding to Structural Barriers to Compassion With Agentic Action in Healthcare Organizations","authors":"Rebecca B. Leach, Alaina C. Zanin, Sarah J. Tracy, Elissa A. Adame","doi":"10.1177/08933189231209724","DOIUrl":"https://doi.org/10.1177/08933189231209724","url":null,"abstract":"This study investigates compassion among coworkers in healthcare organizations through a lens of structuration theory. The purpose of this study is to examine how healthcare workers exercise agency to (re)produce or transform structures related to the communication of compassion in the workplace, particularly in the context of COVID-19. This study utilizes a phronetic iterative approach and data collected through in-depth, semi-structured interviews with healthcare workers ( N = 27). Qualitative data revealed how healthcare workers responded to structural constraints in managed care through agentic action such as earnest script-breaking, creating spiral time, and coordinating compassion as a collective. Extending compassion scholarship, this study highlights compassion as a communicative, collective, and co-constructed process. Theoretical and practical implications are discussed, followed by directions for future research.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135513087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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