Management Communication Quarterly最新文献

英文中文

The Strategic Aestheticization of Work: How Workers Read Normative Organizational Values in Workplace Imagery 工作的战略审美化:工人如何在工作场所意象中阅读规范的组织价值观

4区管理学 Q1 Social Sciences

Management Communication Quarterly

Pub Date : 2023-09-15 DOI: 10.1177/08933189231203232

Peter A. Bacevice, Elizabeth Wilhoit Larson

Organizations strategically invest in the aesthetics of their spaces to communicate about their values, mission, and position within an industry or community. Given the growth of mass visual culture and the circulation of images online, exposure to aestheticized workspaces is pervasive. In light of this heightened awareness of workplace design, we sought to understand how workers make sense of and interpret such images. We conducted a visual study in which office workers responded to images of strategically-designed offices. We found that most participants used sensemaking strategies of interpreting affordances and other salient cues to arrive at generally favorable conclusions about the organizations portrayed; these conclusions largely reflected organizationally-preferred interpretations. However, participants’ sensemaking also revealed how they wrestled with ambiguities of meaning to arrive at their conclusions. We illustrate the power of workplace imagery for communicating normative values about work, workers, and organizations.

组织战略性地投资于其空间的美学，以传达他们在行业或社区中的价值观、使命和地位。随着大众视觉文化的发展和图像在网上的传播，审美化的工作空间无处不在。鉴于这种对工作场所设计的高度重视，我们试图了解工人如何理解和解释这些图像。我们进行了一项视觉研究，让办公室工作人员对战略性设计的办公室图像做出反应。我们发现，大多数参与者使用解释启示和其他显著线索的意义制造策略来得出关于所描绘的组织的普遍有利的结论;这些结论在很大程度上反映了组织偏爱的解释。然而，参与者的意义建构也揭示了他们是如何在模棱两可的意义中挣扎以得出结论的。我们说明了工作场所图像在传达关于工作、工人和组织的规范价值观方面的力量。

引用次数: 0

Sport Officiating as Aggression Work: A Positioning Analysis of Gendered Emotion Management 作为攻击性工作的体育裁判:性别情绪管理的定位分析

IF 2.5 4区管理学 Q1 Social Sciences

Management Communication Quarterly

Pub Date : 2023-09-02 DOI: 10.1177/08933189231200240

Alaina C. Zanin, Chandler Marr, B. L. Avalos

This study documents how sports officials negotiate aggression from cisgender male athletes as a key feature of their occupational role. Through an ethnographic case study of a collegiate intramural athletic organization, sports officials ( N = 24) were observed while officiating and interviewed about their experiences with athlete aggression. Utilizing a phronetic iterative approach and positioning theory as an analytic framework, three organizational storylines were identified that contribute to the implicit, often gendered, rules related to the experience and expression of aggression in this context. Findings also indicated that male and female officials differed in their positioning strategies in response to athlete aggression, through (a) confidence positioning, (b) stoic positioning, (c) expert positioning, and (d) coercive positioning. Implications for how aggression work and positioning theory might build on past emotion management literature are discussed.

本研究记录了体育官员如何将顺性别男性运动员的攻击性作为其职业角色的关键特征。通过对一个大学校内体育组织的民族志案例研究，观察了24名体育官员在执法时的情况，并采访了他们对运动员攻击的经历。利用phronetic迭代方法和定位理论作为分析框架，确定了三个组织故事情节，这些故事情节有助于在这种情况下与攻击体验和表达相关的隐性规则，通常是性别规则。研究结果还表明，男性和女性官员在应对运动员攻击时的定位策略存在差异，包括(a)自信定位、(b)坚忍定位、(c)专家定位和(d)强制定位。本文讨论了攻击行为和定位理论如何建立在过去情绪管理文献的基础上。

引用次数: 1

Communicative Tensions in Remote Work During the COVID-19 Pandemic COVID-19大流行期间远程工作中的沟通紧张

IF 2.5 4区管理学 Q1 Social Sciences

Management Communication Quarterly

Pub Date : 2023-08-28 DOI: 10.1177/08933189231199052

Camilla Suortti, A. Sivunen

Environmental changes can render latent organizational tensions salient, and tensions can be viewed as a lens through which to study the social interactions of organizational actors. This study aims to uncover what kinds of tensions and their entanglements arise in knowledge workers’ collaboration and technology-mediated communication practices during a transition to remote work. The qualitative dataset was collected through an open-ended online survey at the start of the COVID-19 pandemic in 2020 from 569 remote workers, and the data were analyzed iteratively according to thematic content analysis methods and applying elements of contrapuntal analysis. The findings indicate emerging tensions and their entanglements in knowledge workers’ remote work and technology-mediated communication practices, here manifesting in process-, task-, and relationship-oriented interactions. The findings provide theoretical and practical implications for how entangled tensions in remote work could be managed to support effective communication, collaboration, and employee well-being during and beyond the pandemic situation.

环境变化可以使潜在的组织紧张变得突出，而紧张可以被视为研究组织行动者社会互动的一个镜头。本研究旨在揭示在向远程工作过渡的过程中，知识工作者的协作和技术介导的沟通实践中出现了哪些类型的紧张关系及其纠缠。定性数据集是在2020年COVID-19大流行开始时，通过开放式在线调查收集569名远程工作者的数据，并根据主题内容分析方法和对位分析元素对数据进行迭代分析。研究结果表明，在知识型员工的远程工作和以技术为媒介的沟通实践中，出现了紧张关系及其纠缠，在这里表现为以过程、任务和关系为导向的互动。研究结果为如何管理远程工作中纠缠的紧张关系，以在疫情期间和之后支持有效的沟通、协作和员工福祉提供了理论和实践意义。

引用次数: 0

How Family-Supportive Leadership Communication Enhances the Creativity of Work-From-Home Employees during the COVID-19 Pandemic. 在新冠肺炎大流行期间，家庭支持型领导沟通如何提高家庭员工的创造力

IF 2.5 4区管理学 Q1 Social Sciences

Management Communication Quarterly

Pub Date : 2023-08-01 Epub Date: 2022-12-07 DOI: 10.1177/08933189221144997

Yeunjae Lee, Jarim Kim

Adapting to the remote working environment has been one of the most visible challenges for many organizations during the COVID-19 pandemic. As employee creativity helps organizations' survival and resilience during times of crisis, this study aims to examine the role of leadership communication, family-supportive leadership communication in particular, in fostering creativity among work-from-home employees. The current study specifically focuses on the mediating processes in this relationship and the moderating role of employees' work-life segmentation preferences, using a survey of 449 employees who have worked from home during the COVID-19 outbreak. The results showed that employee-organization relationship (EOR) quality, positive affect, and work-life enrichment mediate the relationship between family-supportive leadership communication and employee creativity. The effects of family-supportive leadership communication on employees' positive affect and work-life enrichment were more prominent for those who prefer to segment their work and lives. This paper concludes with a discussion of the theoretical and practical implications of these findings for leadership in organizational communication.

在新冠肺炎大流行期间，适应远程工作环境是许多组织面临的最明显挑战之一。由于员工的创造力有助于组织在危机时期的生存和恢复能力，本研究旨在检验领导沟通，特别是家庭支持型领导沟通，在培养在家工作的员工的创造力方面的作用。当前的研究特别关注这种关系中的中介过程以及员工工作-生活细分偏好的调节作用，使用了一项对新冠肺炎爆发期间在家工作的449名员工的调查。结果表明，员工组织关系（EOR）的质量、积极影响和工作生活的丰富程度在家庭支持性领导沟通与员工创造力之间起中介作用。对于那些喜欢划分工作和生活的人来说，家庭支持性领导沟通对员工积极情感和工作生活丰富的影响更为突出。本文最后讨论了这些发现对组织沟通中的领导力的理论和实践意义。

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引用次数: 0

Boundary Work and Transactive Memory Systems in Teams: Moderating Effects of the Visibility Affordance 边界工作与团队中的交互记忆系统:可见性提供的调节作用

IF 2.5 4区管理学 Q1 Social Sciences

Management Communication Quarterly

Pub Date : 2023-07-27 DOI: 10.1177/08933189231192078

Kay Yoon, Cameron W. Piercy, Young Ji Kim, Yaguang Zhu

Individuals in work teams frequently cross boundaries across teams, often by using information and communication technologies (ICTs). The current study investigates the effects of members’ boundary work and the visibility affordance of teams’ ICTs on Transactive Memory Systems (TMS) in teams. Survey data from 212 full-time employees whose work hours were divided between multiple teams reveals that boundary spanning enhances the focal team’s TMS specialization and credibility and negatively influences TMS coordination. Additionally, boundary reinforcement positively affects TMS credibility and coordination. The visibility affordance has a direct positive effect on all three dimensions of TMS and a moderating effect for boundary reinforcement such that higher visibility overrides the positive direct effect of boundary reinforcement on TMS. These findings suggest that different types of boundary work contribute to different dimensions of TMS and that teams might consider prioritizing the use of ICTs with high visibility to enhance their TMS.

工作团队中的个人经常跨越团队的界限，通常是通过使用信息和通信技术。本研究调查了成员的边界工作和团队信息通信技术的可见性可供性对团队跨活动记忆系统（TMS）的影响。来自212名全职员工的调查数据显示，跨越边界提高了重点团队的TMS专业化和可信度，并对TMS协调产生负面影响。此外，边界强化对TMS的可信度和协调性有积极影响。可见性可供性对TMS的所有三个维度都具有直接的积极影响，并且对边界强化具有缓和作用，使得更高的可见性覆盖边界强化对TMS产生的积极直接影响。这些发现表明，不同类型的边界工作有助于TMS的不同维度，团队可能会考虑优先使用具有高可见性的ICT，以增强其TMS。

引用次数: 0

“I Only Tell Them the Good Parts:” How Relational Others Influence Paid Careworkers’ Descriptions of Their Work as Meaningful “我只告诉他们好的部分:”关系他人如何影响有偿护工对自己工作的有意义描述

IF 2.5 4区管理学 Q1 Social Sciences

Management Communication Quarterly

Pub Date : 2023-07-23 DOI: 10.1177/08933189231180133

Kirstie McAllum, M. Elvira, Marta Villamor Martin

The occupational images associated with paid care work for older adults range from a job carried out by earthly angels to a form of stigmatized dirty work: This ambiguity makes maintaining a committed long-term care workforce challenging. Encouraging careworkers to view their work as meaningful has been touted as a potential solution. Moving beyond a purely subjective approach to meaningfulness, we explore how careworkers construe their work as meaningful and how relational others influence careworkers’ ability to speak about meaningfulness. Others’ messages matter, although their importance depends on relational others’ knowledge of care tasks and involvement in the care relationship. By documenting how others’ accounts both enhance and compromise careworkers’ ability to speak about meaningfulness and moments of meaninglessness, our study identifies sources of meaningfulness for careworkers, a socially essential workforce under-examined by meaningful work research, and extends meaningful work research in contexts where relationships are central to occupational identity.

与老年人有偿护理工作相关的职业形象从世俗天使的工作到污名化的肮脏工作，不一而足:这种模糊性使得维持一支忠诚的长期护理队伍具有挑战性。鼓励护工将自己的工作视为有意义的工作，被吹捧为一种潜在的解决方案。超越纯粹的主观方法来探讨意义，我们探讨了护工如何将他们的工作解释为有意义的，以及关系他人如何影响护工谈论意义的能力。他人的信息很重要，尽管它们的重要性取决于关系他人对护理任务的了解和对护理关系的参与。通过记录他人的描述如何增强和损害护工谈论有意义和无意义时刻的能力，我们的研究确定了护工有意义的来源，这是一种被有意义工作研究所忽视的社会重要劳动力，并在关系对职业认同至关重要的背景下扩展了有意义工作研究。

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引用次数: 0

Towards a Conceptualization of Corporate Accountability: A Consumer Perspective 走向企业问责制的概念化：消费者视角

IF 2.5 4区管理学 Q1 Social Sciences

Management Communication Quarterly

Pub Date : 2023-07-19 DOI: 10.1177/08933189231180132

Jonathan Borden, X. Zhang

Corporate accountability remains a significant construct in normative business management theory, yet it remains ambiguous in practice. This research operationalizes a three-factor perceived corporate accountability scale from the consumers’ perspective based on the extant literature then validates this scale among three consumer samples. Perceived corporate accountability consists of three factors: proactive expectancy, reactive expectancy, and accountability enforcement. Implications for both theory and practice are discussed.

企业问责制仍然是规范企业管理理论中的一个重要结构，但在实践中仍然模糊不清。本研究在现有文献的基础上，从消费者的角度操作了一个三因素感知的企业责任量表，并在三个消费者样本中验证了该量表。感知的企业问责制由三个因素组成：积极预期、被动预期和问责制执行。讨论了对理论和实践的启示。

引用次数: 0

Participatory Practices During Organizational Change: Rethinking Participation and Resistance 组织变革中的参与性实践:重新思考参与与抵制

IF 2.5 4区管理学 Q1 Social Sciences

Management Communication Quarterly

Pub Date : 2023-07-11 DOI: 10.1177/08933189231187883

Surabhi Sahay, Christine Goldthwaite

To encourage buy-in and manage resistance, change managers utilize participatory strategies. This study examined the communication practices and perspectives of implementers and employees as they negotiated the change participation process to better understand resistance dynamics. Data were collected through interviews ( n = 37) and observations ( n = 2) with nurses and change implementers in a medical center. Grounded practical theory was used to reconstruct the stakeholders’ normative theories of participation in which multiple and often contradictory perspectives emerged. Asking employees to participate reduced implementers’ perceptions of control and increased their feelings of vulnerability. Implementers often equated participation with resistance and used different communication techniques to shape how nurses shared ideas, influencing their participation. Theoretically, this article adds to the study of participation and resistance by showing how resistance is constituted through communication by both implementers and change recipients as they attempt to navigate the inevitable contradictions that arise during the change process.

为了鼓励购买和管理阻力，变革管理者采用参与式战略。本研究考察了实施者和员工在协商变革参与过程时的沟通实践和观点，以更好地理解阻力动态。数据是通过对医疗中心护士和变革实施者的访谈（n=37）和观察（n=2）收集的。基础实践理论被用来重建利益相关者的参与规范理论，在这些理论中出现了多种且往往相互矛盾的观点。要求员工参与减少了实施者的控制感，增加了他们的脆弱感。实施者经常将参与等同于抵抗，并使用不同的沟通技巧来塑造护士如何分享想法，影响他们的参与。从理论上讲，这篇文章通过展示实施者和变革接受者在试图驾驭变革过程中不可避免的矛盾时，如何通过沟通来构成阻力，从而增加了对参与和阻力的研究。

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引用次数: 0

Veteran Contempt for Civilian Communication Scale: Development and Validation 老兵对民用通信量表的探索与验证

IF 2.5 4区管理学 Q1 Social Sciences

Management Communication Quarterly

Pub Date : 2023-06-29 DOI: 10.1177/08933189231186149

William T. Howe, Ryan S. Bisel

This paper reports on the development and validation of a communication measure designed to assess how military veterans feel toward civilian communication. Specifically, we theorize that some veterans experience a mild negative moral emotion (i.e., contempt) toward civilians’ communication habits. The emotion is likely a consequence of intense professional socialization and membership in a totalistic organization. Veterans who served in the military since September 11, 2001 ( N = 215) responded to items, which were factor analyzed. Then, in a second study, the scale was validated using another sample of post-9/11 veterans ( N = 466). Together, these studies contribute an original communication measure that could help identify whether a veteran will have difficulty reintegrating into civilian work life. The scale could be useful in developing interventions to aid veterans in successful reintegration. Ultimately, the measure holds the potential to promote workplace diversity through the successful inclusion of more veterans in the workforce.

本文报告了一种沟通措施的开发和验证，该措施旨在评估退伍军人对民间沟通的感受。具体而言，我们的理论是，一些退伍军人对平民的沟通习惯有轻微的负面道德情绪（即蔑视）。这种情绪很可能是强烈的职业社会化和整体组织成员身份的结果。自2001年9月11日以来在军队服役的退伍军人（N=215）对项目做出了反应，并对其进行了因素分析。然后，在第二项研究中，使用另一个9/11后退伍军人样本（N=466）验证了该量表。这些研究共同提供了一种原始的沟通措施，有助于确定退伍军人是否难以重新融入文职工作生活。该规模有助于制定干预措施，帮助退伍军人成功重返社会。最终，这项措施有可能通过成功地将更多退伍军人纳入劳动力队伍来促进工作场所的多样性。

引用次数: 0

Violent Enactments and Erasures: A Western Capitalist Ontology of Labor in Organizational Rhetoric About Resettled Syrian Refugees 暴力颁布与抹除:叙利亚难民组织修辞中的西方资本主义劳动本体论

IF 2.5 4区管理学 Q1 Social Sciences

Management Communication Quarterly

Pub Date : 2023-06-22 DOI: 10.1177/08933189231186103

Jeannette I. Iannacone

With more than half of Syria’s population forced to flee their homes over nearly a decade, the narrative of Syrian refugees has evolved to reflect the realities of their displacement. The purpose of this article is to critique how the rhetoric of organizations meant to serve resettled Syrian refugees can also perpetuate dominant neoliberal and capitalist ideologies that result in harmful discursive practices. More specifically, this essay uses a thematic narrative analysis to examine the manifestation of a Western capitalist ontology of labor in the United Nations High Commissioner for Refugees (UNHCR) “Stories” of Syrian refugees. The narratives perpetuated the entrepreneurial ideal, individualized systemic labor challenges, and privileged the organization’s intervention and voice. The analysis subsequently juxtaposes how an organization meant to protect and advocate for refugees can be discursively violent through the enactment of Western, colonizing representations and erasures.

近十年来，超过一半的叙利亚人口被迫逃离家园，关于叙利亚难民的叙述已经演变成反映他们流离失所的现实。本文的目的是批评旨在为重新安置的叙利亚难民服务的组织的言辞如何也能使占主导地位的新自由主义和资本主义意识形态永久化，从而导致有害的话语实践。更具体地说，本文采用主题叙事分析来考察西方资本主义劳动本体论在联合国难民事务高级专员公署(UNHCR)叙利亚难民“故事”中的表现。这些叙述延续了企业家的理想，个性化的系统性劳动挑战，并赋予了组织的干预和发言权。随后，分析并置了一个旨在保护和倡导难民的组织如何通过制定西方，殖民主义的代表和抹去而变得话语暴力。

引用次数: 0

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全部 ACS Publications Elsevier ieeexplore Springer The Royal Society of Chemistry Wiley

期刊

Management Communication Quarterly

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