Pub Date : 2023-07-23DOI: 10.1177/08933189231180133
Kirstie McAllum, M. Elvira, Marta Villamor Martin
The occupational images associated with paid care work for older adults range from a job carried out by earthly angels to a form of stigmatized dirty work: This ambiguity makes maintaining a committed long-term care workforce challenging. Encouraging careworkers to view their work as meaningful has been touted as a potential solution. Moving beyond a purely subjective approach to meaningfulness, we explore how careworkers construe their work as meaningful and how relational others influence careworkers’ ability to speak about meaningfulness. Others’ messages matter, although their importance depends on relational others’ knowledge of care tasks and involvement in the care relationship. By documenting how others’ accounts both enhance and compromise careworkers’ ability to speak about meaningfulness and moments of meaninglessness, our study identifies sources of meaningfulness for careworkers, a socially essential workforce under-examined by meaningful work research, and extends meaningful work research in contexts where relationships are central to occupational identity.
{"title":"“I Only Tell Them the Good Parts:” How Relational Others Influence Paid Careworkers’ Descriptions of Their Work as Meaningful","authors":"Kirstie McAllum, M. Elvira, Marta Villamor Martin","doi":"10.1177/08933189231180133","DOIUrl":"https://doi.org/10.1177/08933189231180133","url":null,"abstract":"The occupational images associated with paid care work for older adults range from a job carried out by earthly angels to a form of stigmatized dirty work: This ambiguity makes maintaining a committed long-term care workforce challenging. Encouraging careworkers to view their work as meaningful has been touted as a potential solution. Moving beyond a purely subjective approach to meaningfulness, we explore how careworkers construe their work as meaningful and how relational others influence careworkers’ ability to speak about meaningfulness. Others’ messages matter, although their importance depends on relational others’ knowledge of care tasks and involvement in the care relationship. By documenting how others’ accounts both enhance and compromise careworkers’ ability to speak about meaningfulness and moments of meaninglessness, our study identifies sources of meaningfulness for careworkers, a socially essential workforce under-examined by meaningful work research, and extends meaningful work research in contexts where relationships are central to occupational identity.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46388364","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-19DOI: 10.1177/08933189231180132
Jonathan Borden, X. Zhang
Corporate accountability remains a significant construct in normative business management theory, yet it remains ambiguous in practice. This research operationalizes a three-factor perceived corporate accountability scale from the consumers’ perspective based on the extant literature then validates this scale among three consumer samples. Perceived corporate accountability consists of three factors: proactive expectancy, reactive expectancy, and accountability enforcement. Implications for both theory and practice are discussed.
{"title":"Towards a Conceptualization of Corporate Accountability: A Consumer Perspective","authors":"Jonathan Borden, X. Zhang","doi":"10.1177/08933189231180132","DOIUrl":"https://doi.org/10.1177/08933189231180132","url":null,"abstract":"Corporate accountability remains a significant construct in normative business management theory, yet it remains ambiguous in practice. This research operationalizes a three-factor perceived corporate accountability scale from the consumers’ perspective based on the extant literature then validates this scale among three consumer samples. Perceived corporate accountability consists of three factors: proactive expectancy, reactive expectancy, and accountability enforcement. Implications for both theory and practice are discussed.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45960092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-11DOI: 10.1177/08933189231187883
Surabhi Sahay, Christine Goldthwaite
To encourage buy-in and manage resistance, change managers utilize participatory strategies. This study examined the communication practices and perspectives of implementers and employees as they negotiated the change participation process to better understand resistance dynamics. Data were collected through interviews ( n = 37) and observations ( n = 2) with nurses and change implementers in a medical center. Grounded practical theory was used to reconstruct the stakeholders’ normative theories of participation in which multiple and often contradictory perspectives emerged. Asking employees to participate reduced implementers’ perceptions of control and increased their feelings of vulnerability. Implementers often equated participation with resistance and used different communication techniques to shape how nurses shared ideas, influencing their participation. Theoretically, this article adds to the study of participation and resistance by showing how resistance is constituted through communication by both implementers and change recipients as they attempt to navigate the inevitable contradictions that arise during the change process.
{"title":"Participatory Practices During Organizational Change: Rethinking Participation and Resistance","authors":"Surabhi Sahay, Christine Goldthwaite","doi":"10.1177/08933189231187883","DOIUrl":"https://doi.org/10.1177/08933189231187883","url":null,"abstract":"To encourage buy-in and manage resistance, change managers utilize participatory strategies. This study examined the communication practices and perspectives of implementers and employees as they negotiated the change participation process to better understand resistance dynamics. Data were collected through interviews ( n = 37) and observations ( n = 2) with nurses and change implementers in a medical center. Grounded practical theory was used to reconstruct the stakeholders’ normative theories of participation in which multiple and often contradictory perspectives emerged. Asking employees to participate reduced implementers’ perceptions of control and increased their feelings of vulnerability. Implementers often equated participation with resistance and used different communication techniques to shape how nurses shared ideas, influencing their participation. Theoretically, this article adds to the study of participation and resistance by showing how resistance is constituted through communication by both implementers and change recipients as they attempt to navigate the inevitable contradictions that arise during the change process.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47496229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-29DOI: 10.1177/08933189231186149
William T. Howe, Ryan S. Bisel
This paper reports on the development and validation of a communication measure designed to assess how military veterans feel toward civilian communication. Specifically, we theorize that some veterans experience a mild negative moral emotion (i.e., contempt) toward civilians’ communication habits. The emotion is likely a consequence of intense professional socialization and membership in a totalistic organization. Veterans who served in the military since September 11, 2001 ( N = 215) responded to items, which were factor analyzed. Then, in a second study, the scale was validated using another sample of post-9/11 veterans ( N = 466). Together, these studies contribute an original communication measure that could help identify whether a veteran will have difficulty reintegrating into civilian work life. The scale could be useful in developing interventions to aid veterans in successful reintegration. Ultimately, the measure holds the potential to promote workplace diversity through the successful inclusion of more veterans in the workforce.
{"title":"Veteran Contempt for Civilian Communication Scale: Development and Validation","authors":"William T. Howe, Ryan S. Bisel","doi":"10.1177/08933189231186149","DOIUrl":"https://doi.org/10.1177/08933189231186149","url":null,"abstract":"This paper reports on the development and validation of a communication measure designed to assess how military veterans feel toward civilian communication. Specifically, we theorize that some veterans experience a mild negative moral emotion (i.e., contempt) toward civilians’ communication habits. The emotion is likely a consequence of intense professional socialization and membership in a totalistic organization. Veterans who served in the military since September 11, 2001 ( N = 215) responded to items, which were factor analyzed. Then, in a second study, the scale was validated using another sample of post-9/11 veterans ( N = 466). Together, these studies contribute an original communication measure that could help identify whether a veteran will have difficulty reintegrating into civilian work life. The scale could be useful in developing interventions to aid veterans in successful reintegration. Ultimately, the measure holds the potential to promote workplace diversity through the successful inclusion of more veterans in the workforce.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49387063","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-22DOI: 10.1177/08933189231186103
Jeannette I. Iannacone
With more than half of Syria’s population forced to flee their homes over nearly a decade, the narrative of Syrian refugees has evolved to reflect the realities of their displacement. The purpose of this article is to critique how the rhetoric of organizations meant to serve resettled Syrian refugees can also perpetuate dominant neoliberal and capitalist ideologies that result in harmful discursive practices. More specifically, this essay uses a thematic narrative analysis to examine the manifestation of a Western capitalist ontology of labor in the United Nations High Commissioner for Refugees (UNHCR) “Stories” of Syrian refugees. The narratives perpetuated the entrepreneurial ideal, individualized systemic labor challenges, and privileged the organization’s intervention and voice. The analysis subsequently juxtaposes how an organization meant to protect and advocate for refugees can be discursively violent through the enactment of Western, colonizing representations and erasures.
{"title":"Violent Enactments and Erasures: A Western Capitalist Ontology of Labor in Organizational Rhetoric About Resettled Syrian Refugees","authors":"Jeannette I. Iannacone","doi":"10.1177/08933189231186103","DOIUrl":"https://doi.org/10.1177/08933189231186103","url":null,"abstract":"With more than half of Syria’s population forced to flee their homes over nearly a decade, the narrative of Syrian refugees has evolved to reflect the realities of their displacement. The purpose of this article is to critique how the rhetoric of organizations meant to serve resettled Syrian refugees can also perpetuate dominant neoliberal and capitalist ideologies that result in harmful discursive practices. More specifically, this essay uses a thematic narrative analysis to examine the manifestation of a Western capitalist ontology of labor in the United Nations High Commissioner for Refugees (UNHCR) “Stories” of Syrian refugees. The narratives perpetuated the entrepreneurial ideal, individualized systemic labor challenges, and privileged the organization’s intervention and voice. The analysis subsequently juxtaposes how an organization meant to protect and advocate for refugees can be discursively violent through the enactment of Western, colonizing representations and erasures.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"1 1","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"65254416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-19DOI: 10.1177/08933189231184430
K. Levine, Melinda R. Aley, Fashina Aladé
The COVID-19 pandemic forced many parents to work from home while children participated in distance learning, providing a unique opportunity to examine what children observed about work-life balance. Parent-child dyads ( N = 194) completed online surveys about their perceptions of work-life balance. Examination of mothers and fathers found similar challenges about working at home. Parents reported that work-life balance was problematic while children reported positive work-life balance for their parents due to the time spent together while everyone was at home.
{"title":"Working and Parenting During a Pandemic: Children’s and Parents’ Perceptions of Work-Life Balance While Working From Home","authors":"K. Levine, Melinda R. Aley, Fashina Aladé","doi":"10.1177/08933189231184430","DOIUrl":"https://doi.org/10.1177/08933189231184430","url":null,"abstract":"The COVID-19 pandemic forced many parents to work from home while children participated in distance learning, providing a unique opportunity to examine what children observed about work-life balance. Parent-child dyads ( N = 194) completed online surveys about their perceptions of work-life balance. Examination of mothers and fathers found similar challenges about working at home. Parents reported that work-life balance was problematic while children reported positive work-life balance for their parents due to the time spent together while everyone was at home.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47490293","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-08DOI: 10.1177/08933189231179653
Sonia R. Ivancic, Jessica L. Ford
This study explores organizational bystander responses to sexual harassment in order to understand how bystanders facilitate healing, perpetuate harm, and create tensions for individuals who experience workplace sexual harassment. This qualitative analysis expands our understanding of bystander communication in several ways. First, we present patterns of constructive and destructive bystander communication practices and introduce the concept of holistic support. Second, we analyze how responses by organizational bystanders (dis)organize sexual harassment or ignite fears of (dis)organization. Last, we introduce a continuum of bystander response patterns that demonstrate the tensions targets of sexual harassment navigate when interacting with bystanders. Findings illuminate the possibilities for workplace transformation and we provide recommendations for how to best support individuals who are sexually harassed.
{"title":"(Dis)Organizing Sexual Harassment: Patterns of Bystander Communication","authors":"Sonia R. Ivancic, Jessica L. Ford","doi":"10.1177/08933189231179653","DOIUrl":"https://doi.org/10.1177/08933189231179653","url":null,"abstract":"This study explores organizational bystander responses to sexual harassment in order to understand how bystanders facilitate healing, perpetuate harm, and create tensions for individuals who experience workplace sexual harassment. This qualitative analysis expands our understanding of bystander communication in several ways. First, we present patterns of constructive and destructive bystander communication practices and introduce the concept of holistic support. Second, we analyze how responses by organizational bystanders (dis)organize sexual harassment or ignite fears of (dis)organization. Last, we introduce a continuum of bystander response patterns that demonstrate the tensions targets of sexual harassment navigate when interacting with bystanders. Findings illuminate the possibilities for workplace transformation and we provide recommendations for how to best support individuals who are sexually harassed.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46072037","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-22DOI: 10.1177/08933189231173076
W. R. Smith
Drawing upon the theoretical roots of Montreal school communicative constitution of organizing (CCO), this study extends the notion of “authoritative texts” (Kuhn, 2008) to loose, emergent, and fluid forms of organizing. Based on interviews and observations among a fluid collective of bicyclists that maintain a public jump course, findings show how repetitive stories and labor analogies are communicative elements giving rise to an authoritative text, that, although imperfect in many ways, exerts influence on organizing practices. Despite lacking conventional organizational structures, the article demonstrates how the emergence and disciplining function of authoritative texts is made possible by a unique form of indirect assertive speech acts. This work contributes to organizational communication theory by extending authoritative text research to fluid organizing, theorizing differences in the coorientation and scaling up processes forming authoritative texts, and providing precise explanations of how texts discipline through intertextual relations.
{"title":"“No dig, No Ride”: The Communicative Constitution and Consequences of Imperfect Authoritative Texts in Fluid Collective Organizing","authors":"W. R. Smith","doi":"10.1177/08933189231173076","DOIUrl":"https://doi.org/10.1177/08933189231173076","url":null,"abstract":"Drawing upon the theoretical roots of Montreal school communicative constitution of organizing (CCO), this study extends the notion of “authoritative texts” (Kuhn, 2008) to loose, emergent, and fluid forms of organizing. Based on interviews and observations among a fluid collective of bicyclists that maintain a public jump course, findings show how repetitive stories and labor analogies are communicative elements giving rise to an authoritative text, that, although imperfect in many ways, exerts influence on organizing practices. Despite lacking conventional organizational structures, the article demonstrates how the emergence and disciplining function of authoritative texts is made possible by a unique form of indirect assertive speech acts. This work contributes to organizational communication theory by extending authoritative text research to fluid organizing, theorizing differences in the coorientation and scaling up processes forming authoritative texts, and providing precise explanations of how texts discipline through intertextual relations.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46318443","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-01DOI: 10.1177/08933189221095093
Ziyu Long, Patrice M. Buzzanell, A. King
Drawing from the experiences of graduate students who become parents during graduate school in the United States, we argue that working parents encounter multiple liminalities, defined as “betwixt and between the original positions arrayed by law, custom, convention and ceremony” (Turner, 1977, p. 95) in their work-family negotiation. Findings revealed that graduate student parents (GSP) experienced permanent liminality when navigating parental leave policies, transitional liminality when managing work-family demands, and limbo liminality as GSPs are compared against “the ideal worker” in their everyday work. GSPs engaged in pivoting to unleash the agentic potential of their liminal positionality. Pivoting is enacted through (a) stepping into X or Y side of the liminal space to unlock oneself from the inbetweeness, (b) rotating back and forth between X and Y positions to attend to different roles, and (c) turning to an alternative space whereby the hybrid X-Y identities are embraced.
{"title":"Pivoting Multiple Liminalities in Working Parenthood: Communicative Negotiations of Permanent, Transitional, and Limbo Liminalities","authors":"Ziyu Long, Patrice M. Buzzanell, A. King","doi":"10.1177/08933189221095093","DOIUrl":"https://doi.org/10.1177/08933189221095093","url":null,"abstract":"Drawing from the experiences of graduate students who become parents during graduate school in the United States, we argue that working parents encounter multiple liminalities, defined as “betwixt and between the original positions arrayed by law, custom, convention and ceremony” (Turner, 1977, p. 95) in their work-family negotiation. Findings revealed that graduate student parents (GSP) experienced permanent liminality when navigating parental leave policies, transitional liminality when managing work-family demands, and limbo liminality as GSPs are compared against “the ideal worker” in their everyday work. GSPs engaged in pivoting to unleash the agentic potential of their liminal positionality. Pivoting is enacted through (a) stepping into X or Y side of the liminal space to unlock oneself from the inbetweeness, (b) rotating back and forth between X and Y positions to attend to different roles, and (c) turning to an alternative space whereby the hybrid X-Y identities are embraced.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":"37 1","pages":"225 - 250"},"PeriodicalIF":2.5,"publicationDate":"2023-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47761714","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-25DOI: 10.1177/08933189231172427
Shawna Malvini Redden, Jennifer A. Scarduzio
Given the personal nature of sexual harassment and the typically confidential, bureaucratic reporting processes in organizations, first-person stories about sexual harassment reporting are somewhat rare. In fact, targets of harassment are routinely silenced by the reporting process, with confidentiality rules protecting harassers, organizations, and only occasionally, harassment targets. Consequently, we know little about how those who experience sexual harassment from coworkers make sense of their experiences, what their experience reporting is like, and how they navigate the stigma of sexual harassment after they report. In this study, we draw upon in-depth interviews with a diverse group of workers to understand how they metaphorically frame their experiences as mysteries, battles, and games. We argue that these metaphors direct attention to the ways people make sense of harassment in wholly negative symbolic frames, with diminished agency, and implicate organizations as agents in the harassment process.
{"title":"Mysteries, Battles, and Games: Exploring Agency in Metaphors About Sexual Harassment","authors":"Shawna Malvini Redden, Jennifer A. Scarduzio","doi":"10.1177/08933189231172427","DOIUrl":"https://doi.org/10.1177/08933189231172427","url":null,"abstract":"Given the personal nature of sexual harassment and the typically confidential, bureaucratic reporting processes in organizations, first-person stories about sexual harassment reporting are somewhat rare. In fact, targets of harassment are routinely silenced by the reporting process, with confidentiality rules protecting harassers, organizations, and only occasionally, harassment targets. Consequently, we know little about how those who experience sexual harassment from coworkers make sense of their experiences, what their experience reporting is like, and how they navigate the stigma of sexual harassment after they report. In this study, we draw upon in-depth interviews with a diverse group of workers to understand how they metaphorically frame their experiences as mysteries, battles, and games. We argue that these metaphors direct attention to the ways people make sense of harassment in wholly negative symbolic frames, with diminished agency, and implicate organizations as agents in the harassment process.","PeriodicalId":47743,"journal":{"name":"Management Communication Quarterly","volume":" ","pages":""},"PeriodicalIF":2.5,"publicationDate":"2023-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43735669","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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