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Organisational cyber resilience: a heuristic for bridging foundations and applications 组织网络复原力:连接基础与应用的启发式方法
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-10-09 DOI: 10.1108/jeim-06-2023-0317
Mark-Paul Sallos, Alexeis Garcia Perez, Anca Bocanet

Purpose

The drive for digitalisation has increased the scope of cyber threats which can exploit the growing footprint of information and communication technology infrastructure supporting modern societies. Despite substantial interest and efforts in researching and building organisational cyber resilience, the resulting body of work is heterogeneous and has yet to reach maturity. This paper aims to address the gap in the conceptualisation of cyber resilience in academic and practice-oriented grey literature.

Design/methodology/approach

In this conceptual paper, we firstly seek to explore the available foundations of resilience as a construct and consider how these can be applied to organisational cybersecurity. To that aim, this study employs a targeted literature review approach, incorporating systematic elements to ensure rigour. Literature was identified through comprehensive searches in key academic databases, reference chaining and expert recommendations. Articles were selected based on relevance and contribution to the field, resulting in a thematic analysis to identify gaps and propose a heuristic model for cyber resilience. With this approach, we aim to position the emerging view of cyber resilience relative to risk analysis, while highlighting its domain of “conceptual comparative advantage” – the types of applications it is best suited to address. Finally, a high-level heuristic model for cyber resilience is proposed, which functions across the relevant policy, strategy and operational dimensions while also considering its relationship with cyber risk management.

Findings

A conceptual model for organisational cyber resilience is proposed which helps position and frame research contributions in this domain relative to risk analysis, highlighting its domain of comparative advantage. The model integrates policy, strategy and operational dimensions, in a manner conducive to bridging foundations and applications of the concept of cyber risk management. The proposed model provides a critical point of reference to evaluate individual models, frameworks and tools.

Originality/value

This paper is a pioneering effort to overcome the current gaps between conceptual and practical views of cyber resilience. It proposes a new, risk-aligned view of the concept of cyber resilience and provides a structural foundation for further research and practice in the field.

目的 数字化的推动扩大了网络威胁的范围,这些威胁可以利用支持现代社会的信息和通信技术基础设施不断增长的足迹。尽管人们对研究和建设组织网络复原力表现出浓厚的兴趣,并做出了巨大的努力,但由此产生的研究成果却五花八门,尚未达到成熟的程度。本文旨在解决学术界和以实践为导向的灰色文献中网络复原力概念化方面的空白。设计/方法/途径在这篇概念性论文中,我们首先试图探索复原力作为一种建构的现有基础,并考虑如何将这些基础应用于组织网络安全。为此,本研究采用了一种有针对性的文献综述方法,其中包含确保严谨性的系统要素。通过在主要学术数据库中进行全面搜索、参考文献链和专家建议来确定文献。我们根据文章的相关性和对该领域的贡献进行了筛选,并进行了专题分析,以找出差距并提出网络复原力启发式模型。通过这种方法,我们旨在将新出现的网络复原力观点定位为相对于风险分析的观点,同时突出其 "概念比较优势 "领域--最适合解决的应用类型。最后,提出了一个高层次的网络复原力启发式模型,该模型在相关的政策、战略和操作层面发挥作用,同时还考虑了其与网络风险管理的关系。 研究结果 提出了一个组织网络复原力概念模型,该模型有助于将该领域的研究成果与风险分析相对比,并对其进行定位和构架,同时突出其比较优势领域。该模型整合了政策、战略和操作层面,有利于连接网络风险管理概念的基础和应用。所提出的模型为评估各个模型、框架和工具提供了重要的参照点。它提出了一种新的、与风险相一致的网络复原力概念,为该领域的进一步研究和实践奠定了结构基础。
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引用次数: 0
A dynamic capability perspective on the impact of big data analytics and enterprise architecture on innovation: an empirical study 从动态能力角度看大数据分析和企业架构对创新的影响:实证研究
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-10-08 DOI: 10.1108/jeim-01-2024-0059
Sunil Pathak, Venkataraghavan Krishnaswamy, Mayank Sharma

Purpose

The prevailing conceptualization of information system (IS) capabilities, rooted in the resource-based view (RBV) framework, tends to focus on unique firm resources. In the digital age, as emphasized by dynamic capabilities (DC), resource reconfiguration is critical in maintaining strategic advantage. This paper focuses on big data analytics capabilities (BDAC) from a DC perspective to present a novel conceptualization of BDAC–DC. We examine its effects on product, business model and business process innovation, including the effects of enterprise architecture (EA) on the BDAC business model innovation relationship.

Design/methodology/approach

This research presents a novel DC-based BDAC conceptualization, operationalized as a hierarchical construct. A survey-based approach is used for data collection and data analysis is done using partial least squares structural equation modeling (PLS-SEM).

Findings

The novel conceptualization and the effects of BDAC DC on BDA sensing-seizing and reconfiguration capacities support BDAC’s functional and evolutionary roleplay. Empirical results confirm the positive effects of BDAC–DC on first-order value targets (innovation) and the moderating effects of EA.

Research limitations/implications

The novel BDAC–DC conceptualization has several implications for BDAC, DC, EA and business value research. Practicing managers must adopt a multifaceted approach to BDAC development by considering non-technical and organizational factors, collaborate with their business counterparts to explore unique big data ideas, initiate proof-of-concept projects to secure support and allocate resources synchronously, considering a multidimensional view of the process, product and business model innovation.

Practical implications

Practicing managers must adopt a multifaceted approach to BDAC development by considering non-technical and organizational factors, collaborate with their business counterparts to explore unique big data ideas, initiate proof-of-concept projects to secure support and allocate resources synchronously, considering a multidimensional view of the process, product and business model innovation for synergistic outcomes.

Originality/value

To the best of our knowledge, this research is the first attempt toward DC-based BDAC conceptualization, empirical validation of first-order effects on various forms of innovation and the often-overlooked role of critical EA capability.

目的:信息系统(IS)能力的普遍概念化植根于基于资源的观点(RBV)框架,往往侧重于独特的企业资源。在动态能力(Dynamic capabilities,DC)所强调的数字时代,资源重组对于保持战略优势至关重要。本文从动态能力(DC)的角度关注大数据分析能力(BDAC),提出了一种新颖的 BDAC-DC 概念化。我们研究了其对产品、业务模式和业务流程创新的影响,包括企业架构(EA)对 BDAC 业务模式创新关系的影响。研究结果新颖的概念化以及 BDAC DC 对 BDA 感知-搜索和重新配置能力的影响支持了 BDAC 的功能和进化角色扮演。实证结果证实了 BDAC-DC 对一阶价值目标(创新)的积极影响以及 EA 的调节作用。研究局限性/启示新颖的 BDAC-DC 概念化对 BDAC、DC、EA 和商业价值研究具有若干启示。实践管理者必须考虑非技术因素和组织因素,采用多方面的方法开发 BDAC,与业务同行合作探索独特的大数据想法,启动概念验证项目以获得支持并同步分配资源,同时考虑流程、产品和业务模式创新的多维视角。实践意义实践经理人必须采用多方面的方法开发 BDAC,考虑非技术和组织因素,与业务同行合作探索独特的大数据想法,启动概念验证项目以获得支持,并同步分配资源,从流程、产品和业务模式创新的多维视角考虑,以取得协同增效的结果。原创性/价值 据我们所知,这项研究是对基于 DC 的 BDAC 概念化、对各种形式创新的一阶效应的实证验证以及经常被忽视的关键 EA 能力作用的首次尝试。
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引用次数: 0
Examining the nexus between technostress and turnover intention: the moderating influence of PsyCap in Indian information management contexts 研究技术压力与离职意向之间的关系:印度信息管理背景下心理素质的调节作用
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-09-30 DOI: 10.1108/jeim-08-2023-0434
Indu Sharma, Vivek Tiwari, Shivam Gupta, Nripendra P. Rana

Purpose

The recent pandemic (COVID-19) and the continuous ICT advancements have resulted in increased levels of technostress. On this basis, the present work tried to explore how technostress influences employees’ turnover intention with the mediation of work-exhaustion. Deploying the theoretical lens of job demands-resources theory, the authors also aim to investigate the part that positive psychological capital (PsyCap) has to play as a moderator in between technostress and work-exhaustion.

Design/methodology/approach

The study utilizes a time-lagged methodological design; data was gathered from 544 Indian IT employees. Additionally, PLS-SEM was used to carry out the aforementioned moderation-mediation analysis.

Findings

All the hypotheses proposed were confirmed. It was found that technostress significantly impacts employees’ turnover intention. Additionally, work-exhaustion does mediate the relationship between technostress and employees’ turnover intention. Furthermore, PsyCap did play the role of a moderator between Technostress and work-exhaustion.

Practical implications

This paper provides an augmented understanding of technostress in IT organizations and highlights the role of personal resources in aiding employees’ to deal with technostress.

Originality/value

This study is one of the early studies to highlight the role of positive psychological capital in mitigating the impact of technology-induced exhaustion and employees’ turnover intention.

目的 最近的大流行病(COVID-19)和信息通信技术的不断进步导致了技术压力的增加。在此基础上,本研究试图探讨技术压力如何在工作枯竭的中介作用下影响员工的离职意向。作者从工作需求-资源理论的视角出发,还旨在研究积极心理资本(PsyCap)在技术压力和工作枯竭之间起到的调节作用。研究结果所有提出的假设都得到了证实。研究发现,技术压力会对员工的离职意向产生重大影响。此外,工作精疲力竭也对技术压力与员工离职意向之间的关系起到了调节作用。本文加深了人们对 IT 组织中技术压力的理解,并强调了个人资源在帮助员工应对技术压力方面的作用。
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引用次数: 0
Investigating supply chain resilience in digital car sharing enterprises: a case study from Turkey 调查数字汽车共享企业的供应链弹性:土耳其案例研究
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-09-10 DOI: 10.1108/jeim-08-2023-0440
Saliha Karadayi-Usta, Cigdem Kadaifci

Purpose

The purpose of this study is to extract factors enabling the digital car sharing enterprises' supply chain resilience (SCR), to interpret different factor prioritizations in terms of industry representatives’ assessments and specialties, and to discuss the results by applying and comparing different ranking techniques.

Design/methodology/approach

To achieve the purpose, the factors were identified via an in-depth systematic literature review, and next, these factors were examined by industry representatives to gather the decision matrices, then analytic hierarchy process (AHP) and measuring attractiveness by a categorical based evaluation technique (MACBETH) were applied separately to model the decision problem, and finally the findings were interpreted with different participants’ perspectives.

Findings

The findings revealed that the AHP and MACBETH provide nearly identical rankings in terms of main factors by implying the significance of the triple bottom line of sustainability. Therefore, the economic, social, and environmental dimensions of sustainability should be accomplished to obtain a resilient digital car sharing enterprise supply chain. In addition, readiness and agility are the other important factors affecting the enterprises’ resilience, and finally, although digitalization seemed to be the least important one, its sub-factor emerged at the top of the ranking list.

Originality/value

Up to the authors’ knowledge, this is the first study in the literature that focuses on the SCR of car sharing companies, a particular type of digital enterprise, and uses AHP and MACBETH to examine the important factors that might affect the SCR of these companies. Practitioners should take the findings of both methods into account when evaluating the results and determine the short- and long-term strategies accordingly.

目的本研究旨在提取数字汽车共享企业供应链弹性(SCR)的有利因素,从行业代表的评估和专业角度解释不同因素的优先级,并通过应用和比较不同的排序技术来讨论结果。设计/方法/途径为达到目的,首先通过深入系统的文献综述确定因素,然后由行业代表对这些因素进行研究,收集决策矩阵,然后分别应用层次分析法(AHP)和基于分类的评价技术(MACBETH)来衡量吸引力,对决策问题进行建模,最后从不同参与者的角度对结果进行解读。研究结果研究结果表明,通过暗示可持续发展三重底线的重要性,AHP 和 MACBETH 在主要因素方面提供了几乎相同的排名。因此,要建立一个有弹性的数字汽车共享企业供应链,就必须实现经济、社会和环境三个维度的可持续发展。此外,准备度和敏捷性也是影响企业复原力的重要因素,最后,虽然数字化似乎是最不重要的因素,但其子因素却出现在了排名榜的前列。原创性/价值据作者所知,这是文献中首次针对汽车共享企业这一特殊类型的数字化企业的 SCR 进行研究,并使用 AHP 和 MACBETH 来考察可能影响这些企业 SCR 的重要因素。实践者在评估结果时应考虑这两种方法的发现,并据此确定短期和长期战略。
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引用次数: 0
Harvesting success: Metaverse adoption in agriculture sector as a sustainable business strategy 收获成功:农业部门采用元数据作为可持续的商业战略
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-09-06 DOI: 10.1108/jeim-10-2023-0536
Bishal Dey Sarkar, Vipulesh Shardeo, Umar Bashir Mir, Himanshi Negi
<h3>Purpose</h3><p>The disconnect between producers and consumers is a fundamental issue causing irregularities, inefficiencies and leakages in the agricultural sector, leading to detrimental impacts on all stakeholders, particularly farmers. Despite the potential benefits of Metaverse technology, including enhanced virtual representations of physical reality and more efficient and sustainable crop and livestock management, research on its impact in agriculture remains scarce. This study aims to address this gap by identifying the critical success factors (CSFs) for adopting Metaverse technology in agriculture, thereby paving the way for further exploration and implementation of innovative technologies in the agricultural sector.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>The research employed integrated methodology to identify and prioritise critical success criteria for Metaverse adoption in the agricultural sector. By adopting a mixed-method technique, the study identified a total of 15 CSFs through a literature survey and expert consultation, focusing on agricultural and technological professionals and categorising them into three categories, namely “Technological”, “User Experience” and “Intrinsic” using Kappa statistics. Further, the study uses grey systems theory and the Ordinal Priority Approach to prioritise the CSFs based on their weights.</p><!--/ Abstract__block --><h3>Findings</h3><p>The study identifies 15 CSFs essential for adopting Metaverse technology in the agricultural sector. These factors are categorised into Technological, User Experience-related and Intrinsic. The findings reveal that the most important CSFs for Metaverse adoption include market accessibility, monetisation support and integration with existing systems and processes.</p><!--/ Abstract__block --><h3>Practical implications</h3><p>Identifying CSFs is essential for successful implementation as a business strategy, and it requires a collaborative effort from all stakeholders in the agriculture sector. The study identifies and prioritises CSFs for Metaverse adoption in the agricultural sector. Therefore, this study would be helpful to practitioners in Metaverse adoption decision-making through a prioritised list of CSFs in the agricultural sector.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>The study contributes to the theory by integrating two established theories to identify critical factors for sustainable agriculture through Metaverse adoption. It enriches existing literature with empirical evidence specific to agriculture, particularly in emerging economies and reveals three key factor categories: technological, user experience-related and intrinsic. These categories provide a foundational lens for exploring the impact, relevance and integration of emerging technologies in the agricultural sector. The findings of this research can help policymakers, farmers and technology providers encourage adopting Metaverse tec
目的 生产者与消费者之间的脱节是一个根本性问题,造成农业部门的违规、低效和漏损,从而对所有利益相关者,尤其是农民产生不利影响。尽管 Metaverse 技术具有潜在的优势,包括增强物理现实的虚拟呈现以及更高效、更可持续的作物和牲畜管理,但有关其对农业影响的研究仍然很少。本研究旨在通过确定农业领域采用 Metaverse 技术的关键成功因素(CSFs)来填补这一空白,从而为进一步探索和实施农业领域的创新技术铺平道路。本研究采用混合方法,通过文献调查和专家咨询,以农业和技术专业人士为重点,共确定了 15 项 CSF,并利用卡帕统计法将其分为三类,即 "技术"、"用户体验 "和 "内在"。此外,研究还采用灰色系统理论和排序优先法,根据 CSF 的权重确定 CSF 的优先次序。这些因素分为技术因素、用户体验相关因素和内在因素。研究结果表明,采用 Metaverse 技术最重要的 CSF 包括市场准入、货币化支持以及与现有系统和流程的整合。本研究确定了农业部门采用 Metaverse 的 CSFs 并对其进行了优先排序。因此,本研究通过列出农业部门采用 Metaverse 的 CSFs 的优先次序,将有助于从业人员做出采用 Metaverse 的决策。它利用农业,尤其是新兴经济体农业的具体经验证据丰富了现有文献,并揭示了三个关键因素类别:技术、用户体验相关因素和内在因素。这些类别为探索新兴技术在农业领域的影响、相关性和整合提供了一个基础视角。这项研究的结果可以帮助政策制定者、农民和技术提供商鼓励在农业中采用 Metaverse 技术,最终促进环境友好型农业实践的发展。
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引用次数: 0
Assessing credibility in eWOM: a meta-analysis using the heuristic-systematic model 评估网络口碑的可信度:利用启发式系统模型进行荟萃分析
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-09-02 DOI: 10.1108/jeim-01-2024-0027
Sumedha Chauhan, Parul Gupta

Purpose

The current research delves into how different cues in messages (such as argument quality, usefulness and informativeness) and cues related to the source (such as credibility and expertise) contribute to the perceived credibility of electronic word-of-mouth (eWOM). The investigation also explores whether source cues influence the overall impact of message cues.

Design/methodology/approach

This study synthesizes findings from 100 previous empirical works through the application of meta-analysis.

Findings

The outcomes affirm the presence of both systematic and heuristic processing, the additive effects of both message and source cues and the bias effects of source cues. Moreover, the study identifies a connection between eWOM credibility and behavioral intention. Expanding on this, the research discovers that users’ tendency to avoid uncertainty moderates the impact of message and source cues on their judgment of eWoM credibility.

Originality/value

The research contributes to the eWOM literature by providing a heuristic-systematic model of eWoM credibility judgments. It provides new insights for online sellers, who can benefit from eWoM by fostering potential buyers' behavioral intention to purchase.

研究目的本研究探讨了信息中的不同线索(如论据质量、有用性和信息量)以及与信息源相关的线索(如可信度和专业知识)如何影响电子口碑(eWOM)的可信度。调查还探讨了来源线索是否会影响信息线索的整体影响。研究结果研究结果肯定了系统化处理和启发式处理的存在、信息和来源线索的叠加效应以及来源线索的偏差效应。此外,研究还发现了网络口碑可信度与行为意向之间的联系。在此基础上,研究发现,用户避免不确定性的倾向调节了信息和来源线索对其网络口碑可信度判断的影响。它为网络卖家提供了新的见解,卖家可以通过促进潜在买家的购买行为意向,从网络口碑中获益。
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引用次数: 0
An AHP-based evaluation framework for automotive stamping suppliers 基于 AHP 的汽车冲压件供应商评估框架
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-08-30 DOI: 10.1108/jeim-07-2023-0392
Ercan Emin Cihan, Özgür Kabak

Purpose

This study aims to establish a robust evaluation framework for suppliers within the automotive supply chain, specifically in the stamping sector. The primary objectives are to elucidate the performance criteria of suppliers, identify indicators and scales for measuring these criteria and find the importance of the criteria.

Design/methodology/approach

The evaluation framework comprises a criteria hierarchy and indicators developed based on the evaluation criteria of major automotive manufacturers. Specific indicators and measurement scales are recommended for assessing suppliers. Importance weights for the criteria are assigned based on the input of nine experts using the Analytic Hierarchy Process (AHP). Finally, four sheet metal stamping tooling (SMST) suppliers are evaluated by four specialists using the proposed evaluation framework.

Findings

The study introduces a novel classification of criteria, encompassing financial and commercial perspectives, delivery capability, supplier facility and cultural approaches and business process necessities. The findings underscore the significance of financial and commercial stability in the selection of SMST suppliers, emphasizing their role in mitigating risks associated with disruptions, bankruptcies and unforeseen events. Additionally, several SMST evaluation factors identified in this study contribute to the development of resilience capabilities, highlighting the crucial importance of their inclusion and assessment in the proposed evaluation framework.

Originality/value

This research presents a comprehensive model for evaluating SMST suppliers, which tackles the multidisciplinary challenges within the automotive supply chain. Given the inadequacy or nonexistence of current SMTS selection models, this study bridges the gap by exploring potential and necessary criteria, alongside 116 specific indicators and measurement scales.

目的本研究旨在为汽车供应链(特别是冲压行业)中的供应商建立一个稳健的评估框架。主要目标是阐明供应商的绩效标准,确定衡量这些标准的指标和尺度,并找出标准的重要性。评估框架包括一个标准层次结构和根据主要汽车制造商的评估标准制定的指标。为评估供应商推荐了具体的指标和衡量标准。根据九位专家使用层次分析法(AHP)提出的意见,为标准分配了重要性权重。最后,四位专家使用建议的评估框架对四家钣金冲压工具(SMST)供应商进行了评估。研究结果该研究引入了一种新的标准分类,包括财务和商业视角、交付能力、供应商设施和文化方法以及业务流程的必要性。研究结果强调了财务和商业稳定性对选择 SMST 供应商的重要性,强调了它们在降低与中断、破产和意外事件相关的风险方面的作用。此外,本研究中确定的几个 SMST 评估因素有助于复原能力的发展,突出了将这些因素纳入拟议评估框架并进行评估的极端重要性。鉴于当前 SMTS 选择模型的不足或不存在,本研究通过探索潜在和必要的标准,以及 116 个具体指标和衡量尺度,弥补了这一差距。
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引用次数: 0
An integrated group decision support framework utilizing Pythagorean fuzzy DEMATEL–CoCoSo approach for medicine cold chain logistics provider selection 利用毕达哥拉斯模糊 DEMATEL-CoCoSo 方法选择医药冷链物流供应商的综合群体决策支持框架
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-08-23 DOI: 10.1108/jeim-04-2022-0102
Wenyao Niu, Yuan Rong, Liying Yu

Purpose

The purpose of this study is to establish a synthetic group decision framework based on the Pythagorean fuzzy (PF) set to select the optimal medicine cold chain logistics provider (MCCLP). Fierce market competition makes enterprises must constantly improve every link in the process of enterprise sustainable development. The evaluation of MCCLP in pharmaceutical enterprises is an important link to enhance the comprehensive competitiveness. Because of the fuzziness of expert cognition and the complexity of the decision procedure, PF set can effectively handle the uncertainty and ambiguity in the process of multi-criteria group decision decision-making (MCGDM).

Design/methodology/approach

This paper develops an integrated group decision framework through combining the Decision-Making Trial and Evaluation Laboratory (DEMATEL) technique and combined compromise solution (CoCoSo) approach to select a satisfactory MCCLP within PF circumstances. First, the PF set is used to process the ambiguity and uncertainty of the cognition ability of experts. Second, a novel PF knowledge measure is propounded to measure the vagueness of the PF set. Third, a comprehensive criterion weight determination technique is developed through aggregating subjective weights attained utilizing the PF DEMATEL approach and objective weight deduced by knowledge measure method. Furthermore, an integrated MCGDM approach based on synthetic weight and CoCoSo method is constructed.

Findings

The outcomes of sensibility analysis and comparison investigation show that the suggested decision framework can help decision experts to choose a satisfactory MCCLP scientifically and reasonably. Accordingly, the propounded comprehensive decision framework can be recommended to enterprises and organizations to assess the MCCLP for their improvement of core competitiveness.

Originality/value

MCCLP selection is not only momentous for pharmaceutical enterprises to improve transportation quality and ensure medicine safety but also provides a strong guarantee for enterprises to improve their core competitiveness. Nevertheless, enterprises face certain challenges due to the uncertainty of the assessment environment as well as human cognition in the process of choosing a satisfactory MCCLP. PF set possesses a formidable capability to address the uncertainty and imprecision information in the process of MCGDM. Therefore, pharmaceutical enterprises can implement the proposed method to evaluate the suppliers to further improve the comprehensive profit of enterprises.

目的 本研究旨在建立一个基于毕达哥拉斯模糊(PF)集的合成群体决策框架,以选择最优医药冷链物流供应商(MCCLP)。激烈的市场竞争使得企业必须不断完善企业可持续发展过程中的每一个环节。医药企业对 MCCLP 的评价是提升企业综合竞争力的重要环节。由于专家认知的模糊性和决策程序的复杂性,PF 集可以有效地处理多标准群体决策(MCGDM)过程中的不确定性和模糊性。本文通过结合决策试验和评价实验室(DEMATEL)技术和组合折中方案(CoCoSo)方法,建立了一个综合群体决策框架,以在 PF 情况下选择一个满意的 MCCLP。首先,利用 PF 集来处理专家认知能力的模糊性和不确定性。其次,提出了一种新的 PF 知识度量方法来衡量 PF 集的模糊性。第三,通过汇总利用 PF DEMATEL 方法获得的主观权重和知识度量方法推导出的客观权重,开发出一种综合标准权重确定技术。结果感性分析和比较研究结果表明,所提出的决策框架可以帮助决策专家科学合理地选择满意的 MCCLP。原创性/价值MCCLP的选择不仅对制药企业提高运输质量、确保药品安全具有重要意义,也为企业提高核心竞争力提供了有力保障。然而,由于评估环境的不确定性以及人类认知的不确定性,企业在选择满意的 MCCLP 过程中面临着一定的挑战。PF 集具有强大的能力来解决 MCGDM 过程中的不确定性和不精确信息。因此,制药企业可以采用本文提出的方法对供应商进行评估,以进一步提高企业的综合收益。
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引用次数: 0
Continuous intention usage of artificial intelligence enabled digital banks: a review of expectation confirmation model 人工智能数字银行的持续使用意向:期望确认模型评述
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-29 DOI: 10.1108/jeim-11-2023-0617
Puneett Bhatnagr, Anupama Rajesh, Richa Misra

Purpose

This study builds on a conceptual model by integrating AI features – Perceived intelligence (PIN) and anthropomorphism (PAN) – while extending expectation confirmation theory (ECT) factors – interaction quality (IQU), confirmation (CON), and customer experience (CSE) – to evaluate the continued intention to use (CIU) of AI-enabled digital banking services.

Design/methodology/approach

Data were collected through an online questionnaire administered to 390 digital banking customers in India. The data were further analysed, and the presented hypotheses were evaluated using partial least squares structural equation modelling (PLS-SEM).

Findings

The research indicates that perceived intelligence and anthropomorphism predict interaction quality. Interaction quality significantly impacts expectation confirmation, consumer experience, and the continuous intention to use digital banking services powered by AI technology. AI design will become a fundamental factor; thus, all interactions should be user-friendly, efficient, and reliable, and the successful implementation of AI in digital banking will largely depend on AI features.

Originality/value

This study is the first to demonstrate the effectiveness of an AI-ECT model for AI-enabled Indian digital banks. The user continuance intention to use digital banking in the context of AI has not yet been studied. These findings further enrich the literature on AI, digital banking, and information systems by focusing on the AI's Intelligence and Anthropomorphism variables in digital banks.

目的 本研究建立了一个概念模型,该模型整合了人工智能特征--感知智能(PIN)和拟人化(PAN)--同时扩展了期望确认理论(ECT)因素--交互质量(IQU)、确认(CON)和客户体验(CSE),以评估人工智能数字银行服务的持续使用意向(CIU)。对数据进行了进一步分析,并使用偏最小二乘法结构方程模型(PLS-SEM)对提出的假设进行了评估。交互质量对预期确认、消费者体验和使用人工智能技术驱动的数字银行服务的持续意向有重大影响。人工智能设计将成为一个基本因素;因此,所有的交互都应该是用户友好、高效和可靠的,人工智能在数字银行中的成功实施将在很大程度上取决于人工智能的功能。用户在人工智能背景下使用数字银行的持续意愿尚未得到研究。这些发现通过关注数字银行中的人工智能智能和拟人变量,进一步丰富了有关人工智能、数字银行和信息系统的文献。
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引用次数: 0
Digital trust in supply chain finance: the role of innovative fintech service provision 供应链金融中的数字信任:提供创新金融科技服务的作用
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2024-07-26 DOI: 10.1108/jeim-07-2022-0238
Siqi Han, John P. Ulhøi, Hua Song

Purpose

The purpose of this study is to examine how existing supply chain finance challenges confronting SMEs are affected by the emergence of smart fintech providers. In so doing the paper aims at uncovering critical role of fintech service provision in SCF and associated mechanisms that affect the SCF partners.

Design/methodology/approach

An in-depth case study approach has been applied in this study. The overall design is informed by a 5-stage-based case study approach developed in operation management, including the literature review and research question, followed by case selection and instrument development, the data gathering, the analysis and findings and dissemination.

Findings

The study shows that fintech service provider is capable of offering different digital technologies adapted to specific needs while concomitantly orchestrating the information flow across the partners. Key mechanisms that influence the establishment of trust-based relationships among the SCF partners, and related service processes and value creation based on the platform system architecture are explained.

Practical implications

Several practical implications for digital platform management and other key digital SCF partners are identified.

Originality/value

This paper contributes a novel perspective on the importance of digital trust in SCF and also contributes to the existing literature by filling up a gap with a new and fine-grained understanding of the role of fintech companies in SCF.

本研究旨在探讨智能金融技术提供商的出现如何影响中小企业目前面临的供应链金融挑战。在此过程中,本文旨在揭示金融科技服务在供应链金融中的关键作用,以及影响供应链金融合作伙伴的相关机制。设计/方法/途径本研究采用了深入的案例研究方法。研究结果研究表明,金融科技服务提供商能够提供适应特定需求的不同数字技术,同时协调合作伙伴之间的信息流。解释了影响 SCF 合作伙伴之间建立以信任为基础的关系的关键机制,以及基于平台系统架构的相关服务流程和价值创造。原创性/价值本文从一个新的角度阐述了数字信任在 SCF 中的重要性,并通过对金融科技公司在 SCF 中的作用的全新、精细化理解,填补了现有文献的空白。
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引用次数: 0
期刊
Journal of Enterprise Information Management
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