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Examining consumers' continuance and sharing intention toward food delivery apps 调查消费者对外卖app的持续度和分享意愿
3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2023-10-20 DOI: 10.1108/jeim-01-2023-0006
Sandeep Goyal, Sumedha Chauhan, Yuvraj Gajpal, Amit Kumar Bhardwaj
Purpose A food delivery app (FDA) is a technological advancement connecting restaurants and consumers, making it possible to deliver food home conveniently. The current study seeks to identify the factors affecting consumers' continuance intention and sharing intention toward the FDA in the USA and Canada using an integrated framework built using trust transfer theory and a variety of constructs. Design/methodology/approach The authors collected data/inputs from 476 respondents in the USA and Canada who had used FDAs in the past and analyzed them using the structural equation modeling technique. Findings The results indicate that trust in FDA, trust in the user community and commitment affect continuance intention and sharing intention. Interestingly, trust in the seller does not influence commitment, continuance intention and sharing intention. Additionally, the trust disposition and reputation of the FDA play an important role in building trust in FDA. Research limitations/implications The present study combines the trust transfer theory with various important constructs such as commitment, trust disposition and reputation of the FDA to build an integrated framework to elucidate the continuance intention and sharing intention toward FDAs. Practical implications This study facilitates the FDA providers to understand how trust disposition, the reputation of the FDA and trust in the Internet build trust among FDA consumers. The study also helps them to fine-tune their trust-building strategy by considering several trust targets. It further enables them to appreciate how commitment results in continuance intention and sharing intention toward FDA. Originality/value It is an original study investigating the role of various constructs and trust transfer theory in shaping the consumers' continuance intention and sharing intention toward the FDA.
食品配送app (FDA)是连接餐厅和消费者的技术进步,可以方便地将食品送回家。本研究旨在利用信任转移理论和多种构念构建的综合框架,确定影响美国和加拿大消费者对FDA的延续意愿和分享意愿的因素。设计/方法/方法作者收集了来自美国和加拿大的476名受访者的数据/输入,他们过去曾使用过fda,并使用结构方程建模技术对其进行分析。结果表明,对FDA的信任、对用户社区的信任和承诺对继续意愿和分享意愿有影响。有趣的是,对卖方的信任并不影响承诺、继续意愿和分享意愿。此外,FDA的信任配置和声誉对建立FDA的信任起着重要作用。本研究将信任转移理论与FDA的承诺、信任处置和声誉等重要构念相结合,构建了一个完整的框架来阐释FDA的延续意愿和分享意愿。本研究有助于FDA提供者了解信任处置、FDA声誉和互联网信任如何在FDA消费者中建立信任。这项研究还帮助他们通过考虑几个信任目标来微调他们的信任建立策略。它进一步使他们能够理解承诺如何导致对FDA的延续意愿和分享意愿。原创性/价值这是一项原创性研究,探讨了各种建构和信任转移理论在塑造消费者对FDA的延续意愿和分享意愿中的作用。
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引用次数: 0
Adoption and forecasting of technology: modeling the dynamics of cloud adoption using a system approach 技术的采用和预测:使用系统方法对云采用的动态建模
3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2023-10-18 DOI: 10.1108/jeim-05-2023-0232
Mahak Sharma, Ruchita Gupta, Padmanav Acharya
Purpose This paper aims to examine the dynamism of causal relationships among cloud computing (CC) adoption factors in the Indian context, considering the perspectives of both the cloud adopter and cloud provider. Design/methodology/approach The case-study method has been used to understand the dynamics among the factors. Using data from specific cases in India, causal loop diagrams (CLDs) have been developed. System dynamic modeling (SDM) and simulation are used to study the relationships and their effect on the adoption rate. Findings The results revealed that adoption of CC depends on various factors such as persuasion (time-saving, cost-saving and word of mouth) and constraint factors (security and financial loss). However, it is seen that the adoption rate is very sensitive to changes in adoption per contact and word of mouth. Further, the adopter firm has a quicker time to market, which gives an added advantage to the firm. Also, with CC services, a firm can fulfill its projects or clients' requirements with little to no upfront investment in information technology (IT) services. Practical implications Lack of security, standardization and undefined service-level agreements are a few pressing issues that make it difficult for firms to evaluate the performance and reliability of services. Hence, immediate attention is needed to make transparent policies on CC and its services, thereby building trust. Originality/value This is the first and only work that has tried to explore and empirically test the dynamics of critical factors while making an adoption decision, considering both the adopter and provider perspectives. This study shows the journey of a firm, starting from being a prospective adopter to an adopter and continuous user. The work also empirically tested how adopters of technology benefit from the technology.
本文旨在研究印度背景下云计算(CC)采用因素之间因果关系的动态,同时考虑云采用者和云提供商的观点。案例研究的方法被用来理解这些因素之间的动态关系。利用来自印度具体病例的数据,已经编制了因果循环图(CLDs)。采用系统动态建模(SDM)和仿真方法,研究了各因素之间的关系及其对采用率的影响。研究结果显示,企业是否采用CC取决于说服因素(节省时间、成本和口碑)和约束因素(安全和经济损失)等多种因素。然而,我们可以看到,采用率对每次接触和口碑的采用率变化非常敏感。此外,采用者公司有更快的上市时间,这给公司带来了额外的优势。此外,使用CC服务,公司可以在信息技术(IT)服务方面很少甚至没有前期投资的情况下满足其项目或客户的需求。缺乏安全、标准化和未定义的服务水平协议是一些紧迫的问题,使公司难以评估服务的性能和可靠性。因此,需要立即关注CC及其服务的透明政策,从而建立信任。这是第一个也是唯一一个在做出采用决策时尝试探索和实证测试关键因素动态的工作,同时考虑了采用者和提供者的观点。本研究展示了一个企业从一个潜在的采用者到一个采用者和持续用户的历程。这项工作还从经验上测试了技术采用者如何从技术中受益。
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引用次数: 0
Evolving trajectories of circular supply chain domain: a citation path analysis 循环供应链领域的演化轨迹:引用路径分析
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2023-10-06 DOI: 10.1108/jeim-03-2023-0147
Soumya Varma, Nitin Singh, Justin Zuopeng Zhang

Purpose

The enormous amount of waste generated and the scarcity of natural resources worldwide have encouraged societies and industries to adopt the Circular Supply Chain (CSC) concept. With a focus on zero-waste generation, Circular Economy (CE) mimics the ecosystem cycle as an alternative to the traditional linear economic model. This paper aims to investigate the evolution of research themes in this research area, hence, trace the trajectory of development in the field of CSC.

Design/methodology/approach

The authors conduct scientometric analysis using Pajek and VOSviewer software to identify key themes in the Circular Supply Chain Management (CSCM) field. The Citation Path Analysis (CPA), including Main Path and Local Path analysis, has been followed by a critical review of the papers. This paper includes highlighting the interrelationships between the information flows in the topic of study as well as an analysis of keywords co-occurrence.

Findings

The analysis of keywords co-occurrence revealed that the earlier years of research in CSC were more inclined toward value chain, stakeholders and green supply chains, whereas, in recent years, topics like logistics, Industry 4.0 and food supply chain have been more focused upon. Further, the Main Path Analysis (MPA) revealed an evolving trajectory that examines challenges and opportunities in CSC, the economic aspects of implementing CSC, the impact on the firm's revenue growth and collaboration between multiple echelons of a supply chain and Industry 4.0.

Research limitations/implications

The adoption of scientometrics analysis unveils the hidden flow of information, various themes of research and their interconnections. The development of research trajectories and progressive attention paid to certain topics is also discovered. The research findings could be used by researchers for further theoretical and research development.

Originality/value

This paper traces the path of development in the field of CSC and its emerging trends and provides a thorough understanding of the same. It enables research scholars to conduct an in-depth study in the CSC domain, adding to the body of literature.

世界范围内产生的大量废物和自然资源的稀缺促使社会和行业采用循环供应链(CSC)的概念。循环经济(CE)以零废物产生为重点,模仿生态系统循环,作为传统线性经济模型的替代方案。本文旨在探讨该研究领域研究主题的演变,从而追溯CSC领域的发展轨迹。设计/方法/方法作者使用Pajek和VOSviewer软件进行科学计量分析,以确定循环供应链管理(CSCM)领域的关键主题。引用路径分析(CPA),包括主路径分析和局部路径分析,然后对论文进行了批判性的回顾。本文重点分析了研究课题中信息流之间的相互关系,并对关键词共现现象进行了分析。研究结果通过关键词共现分析发现,CSC早期的研究更多地倾向于价值链、利益相关者和绿色供应链,而近年来则更多地关注物流、工业4.0和食品供应链等主题。此外,主路径分析(MPA)揭示了一个不断发展的轨迹,考察了CSC中的挑战和机遇,实施CSC的经济方面,对公司收入增长的影响以及供应链多个层次和工业4.0之间的合作。研究局限/启示采用科学计量学分析揭示了隐藏的信息流、各种研究主题及其相互联系。还发现了研究轨迹的发展和对某些主题的逐步关注。研究结果可供研究人员用于进一步的理论和研究发展。原创性/价值本文追溯了CSC领域的发展历程及其新兴趋势,并对CSC领域的发展进行了全面的认识。它使研究学者能够在CSC领域进行深入的研究,增加了文献的主体。
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引用次数: 0
The adoption of the green label by SMEs in the hotel sector: a leverage for reassuring their customers 中小企业在酒店行业采用绿色标签:让顾客放心的杠杆
3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2023-09-27 DOI: 10.1108/jeim-03-2023-0160
Helene Yildiz, Sara Tahali, Eleni Trichina
Purpose In the era of new technological revolution, seeking to survive and guarantee business sustainability in their digital internationalization, enterprises choose to become environmentally oriented. The need for new green business models has become evident in recent years, and enterprises offer green services in creative and eco-friendly ways. However, does the display of a green label on hotels' websites really promote the eco-conscious tourists' online booking intention? This study aims to examine the impact of the perceived label on the online sustainable hotel booking intention of the eco-conscious tourists, using the foundations of signal theory. Design/methodology/approach This study adopted a structural equation model to integrate several constructs with a sample of 349 validated responses. Findings The empirical results highlight, the importance of the green label perception on the eco-conscious tourists' booking intention of online sustainable hotel and the role that green trust and green perceived risk play as a mediating variable between the perception of the exposed label and the booking intention. Indeed, when booking a sustainable hotel online, the tourists may be sensitive to the exposure of a green label. Therefore, this signal decreases the perceived risk of unsustainability and ultimately increases the trust in hotel's sustainability. Research limitations/implications The first limitation is related to the sample employed in this study. Given that most of the participants were residents of France, the results of this study may not be generalized to the entire population. Secondly, a range of other factors can affect the eco-conscious tourists' intentions to book online a hotel with green label, such as their attitude, social media influence, tourists' satisfaction, etc. Indeed, other variables and/or signals could be adopted to study online booking intention in the pandemic era. Practical implications In light of these results, theoretical and managerial implications are discussed. The findings make an important contribution to SMEs sustainability and internationalization by exploring new ties. This study considers how SMEs and specifically hotels start following green practices (e.g. adoption of an eco-label) relevant to their international environment where they operate and in response to global pressures. SMEs can survive better in the highly competitive global environment where they need to employ more green practices, however, managers should consider how green trust and green perceived risk can affect customer behavior. It also adds to the existing literature by dealing with customer perceptions about the green label of sustainable hotels and its subsequent effect on booking intention. Originality/value This study had shown the importance of the display of green label on the eco-conscious tourist's online booking intention.
在新技术革命时代,企业为了在数字化国际化中求得生存和保证业务的可持续性,选择了以环境为导向。近年来,对新的绿色商业模式的需求变得越来越明显,企业以创新和环保的方式提供绿色服务。然而,在酒店网站上展示绿色标签真的能促进有生态意识的游客的在线预订意愿吗?本研究旨在运用信号理论的基础,考察感知标签对生态意识旅游者在线可持续酒店预订意愿的影响。设计/方法/方法本研究采用结构方程模型将多个构式与349个经过验证的样本进行整合。研究结果表明,绿色标签感知对生态意识旅游者在线可持续酒店预订意愿的影响显著,绿色信任和绿色感知风险在绿色标签感知与预订意愿之间起中介作用。事实上,当游客在网上预订可持续酒店时,他们可能会对绿色标签的曝光很敏感。因此,这一信号降低了不可持续性的感知风险,最终增加了对酒店可持续性的信任。第一个限制与本研究中使用的样本有关。考虑到大多数参与者是法国居民,本研究的结果可能无法推广到整个人群。其次,一系列其他因素会影响具有生态意识的游客在线预订绿色标签酒店的意愿,例如他们的态度、社交媒体影响力、游客满意度等。事实上,可以采用其他变量和/或信号来研究疫情时期的在线预订意愿。根据这些结果,理论和管理意义进行了讨论。研究结果通过探索新的联系,为中小企业的可持续发展和国际化做出了重要贡献。这项研究考虑了中小企业,特别是酒店如何开始遵循与他们经营的国际环境相关的绿色实践(例如采用生态标签),并应对全球压力。中小企业可以在竞争激烈的全球环境中更好地生存,他们需要采用更多的绿色实践,然而,管理者应该考虑绿色信任和绿色感知风险如何影响客户行为。它还通过处理顾客对可持续酒店绿色标签的看法及其对预订意愿的后续影响,增加了现有文献。独创性/价值本研究显示绿色标签的展示对生态意识旅游者在线预订意愿的重要性。
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引用次数: 0
Investigating the role of internal security resources in post-adoption satisfaction with the Security-as-a-Service model: an organizational mindfulness perspective 调查内部安全资源在采用后对安全即服务模型的满意度中的作用:组织正念视角
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2023-09-22 DOI: 10.1108/jeim-07-2022-0227
Ali Vedadi, Nita Brooks, Tim Greer

Purpose

Many organizations struggle to utilize security-as-a-service (SecaaS) advantages effectively, thus challenging the assumption that adopting the SecaaS model will necessarily lead to post-adoption satisfaction. This research paper draws on the organizational mindfulness theory and investigates the factors that lead to satisfaction with SecaaS.

Design/methodology/approach

The key informant-based survey approach was employed to collect data from 215 organizations that were using the SecaaS model. PLS was used for data analysis.

Findings

Organizations with greater extents of internal security resources report higher satisfaction levels with SecaaS, thanks to the mediating effect of organizational mindfulness, and that organizations with extensive and mature security auditing were especially well-positioned to experience satisfaction with SecaaS.

Originality/value

This research provides new theoretical insights into the conditions under which organizations' post-adoption satisfaction with the SecaaS model is shaped by investigating the role of internal security resources and organizational mindfulness.

目的:许多组织都在努力有效地利用安全即服务(SecaaS)的优势,因此挑战了采用SecaaS模型将必然导致采用后满意度的假设。本研究以组织正念理论为基础,探讨影响组织服务满意度的因素。设计/方法/方法采用基于关键信息的调查方法从215个使用SecaaS模型的组织中收集数据。采用PLS进行数据分析。由于组织意识的中介作用,拥有更多内部安全资源的组织对SecaaS的满意度更高,并且拥有广泛和成熟的安全审计的组织对SecaaS的满意度尤其高。原创性/价值本研究通过调查内部安全资源和组织正念的作用,为组织采用SecaaS模型后满意度的形成条件提供了新的理论见解。
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引用次数: 0
Automation-augmentation paradox in organizational artificial intelligence technology deployment capabilities; an empirical investigation for achieving simultaneous economic and social benefits 组织人工智能技术部署能力中的自动化增强悖论实现经济效益和社会效益同步的实证研究
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2023-09-19 DOI: 10.1108/jeim-09-2022-0307
Amit Kumar, Som Sekhar Bhattacharyya, Bala Krishnamoorthy
PurposeThe purpose of this research study was to understand the simultaneous competitive and social gains of machine learning (ML) and artificial intelligence (AI) usage in organizations. There was a knowledge hiatus regarding the contribution of the deployment of ML and AI technologies and their effects on organizations and society.Design/methodology/approachThis study was grounded on the dynamic capabilities (DC) and ML and AI automation-augmentation paradox literature. This research study examined these theoretical perspectives using the response of 239 Indian organizational chief technology officers (CTOs). Partial least square-structural equation modeling (PLS-SEM) path modeling was applied for data analysis.FindingsThe results indicated that ML and AI technologies organizational usage positively influenced DC initiatives. The findings depicted that DC fully mediated ML and AI-based technologies' effects on firm performance and social performance.Research limitations/implicationsThis study contributed to theoretical discourse regarding the tension between organizational and social outcomes of ML and AI technologies. The study extended the role of DC as a vital strategy in achieving social benefits from ML and AI use. Furthermore, the theoretical tension of the automation-augmentation paradox was explored.Practical implicationsOrganizations deploying ML and AI technologies could apply this study's insights to comprehend the organizational routines to pursue simultaneous competitive benefits and social gains. Furthermore, chief technology executives of organizations could devise how ML and AI technologies usage from a DC perspective could help settle the tension of the automation-augmentation paradox.Social implicationsIncreased ML and AI technologies usage in organizations enhanced DC. They could lead to positive social benefits such as new job creation, increased compensation to skilled employees and greater gender participation in employment. These insights could be derived based on this research study.Originality/valueThis study was among the first few empirical investigations to provide theoretical and practical insights regarding the organizational and societal benefits of ML and AI usage in organizations because of their DC. This study was also one of the first empirical investigations that addressed the automation-augmentation paradox at the enterprise level.
本研究的目的是了解机器学习(ML)和人工智能(AI)在组织中的应用同时带来的竞争和社会收益。关于机器学习和人工智能技术部署的贡献及其对组织和社会的影响,存在知识缺口。设计/方法/方法本研究基于动态能力(DC)和ML和AI自动化增强悖论文献。本研究使用239名印度组织首席技术官(cto)的回应来检验这些理论观点。采用偏最小二乘结构方程建模(PLS-SEM)路径建模进行数据分析。结果表明,机器学习和人工智能技术的组织使用对数据中心计划有积极影响。研究结果表明,数据中心完全介导了基于ML和ai的技术对企业绩效和社会绩效的影响。本研究对ML和AI技术的组织和社会结果之间的紧张关系的理论论述做出了贡献。该研究扩展了数据中心作为实现机器学习和人工智能使用的社会效益的重要战略的作用。在此基础上,探讨了自动化-增强悖论的理论张力。应用机器学习和人工智能技术的组织可以应用本研究的见解来理解组织惯例,以追求同时的竞争利益和社会收益。此外,组织的首席技术主管可以从数据中心的角度设计如何使用ML和AI技术来帮助解决自动化增强悖论的紧张关系。社会影响组织中ML和AI技术的使用增加了DC。它们可以带来积极的社会效益,例如创造新的就业机会、增加对熟练雇员的补偿以及更多的性别参与就业。这些见解可以从这项研究中得出。原创性/价值本研究是为数不多的实证调查之一,它提供了关于机器学习和人工智能在组织中使用的组织和社会效益的理论和实践见解,因为它们的DC。这项研究也是第一个在企业层面解决自动化-增强悖论的实证调查之一。
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引用次数: 0
Reduce supply chain financing risks through supply chain integration: dual approaches of alleviating information asymmetry and mitigating supply chain risks 通过供应链整合降低供应链融资风险:缓解信息不对称和缓解供应链风险的双重途径
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2023-08-25 DOI: 10.1108/jeim-01-2023-0016
Ruilei Qiao, Lindu Zhao
PurposeInformation asymmetry and poor solvency caused by uncertainties in supply chains are the root causes of supply chain financing risks (SCFR). The purpose of this paper is to explore the effect of supply chain integration on reducing SCFR by incorporating the mechanisms of information sharing and controlling supply chain risks (SCR).Design/methodology/approachThis paper proposes hypothesis to discuss the impact of integration on SCFR and the mediating roles of alleviating information asymmetry and mitigating SCR, aiming at discovering factors and mechanisms to reduce SCFR. The research model was validated by applying structural equation modeling on survey data from 321 Chinese small and medium-sized enterprises (SMEs).FindingsIntegration significantly reduces SCFR by dual approaches of information sharing and mitigating SCR, confirming that alleviating information asymmetry to reach information transparency and controlling SCR to reduce uncertainties facilitate less SCFR.Research limitations/implicationsSMEs should enhance integration capability to reduce SCFR as it greatly influences the evaluation of financial service providers on SMEs and the sustainable financing capacity of SMEs. Additionally, any other methods that can improve information sharing and reduce SCR should be attached if possible.Originality/valueThis study represents a pioneering attempt to analyze the impact of integration on reducing SCFR by exploring the specific mechanisms of alleviating information asymmetry and mitigating SCR. Meanwhile, few prior empirical studies have highlighted the importance of SCFR.
供应链中的不确定性导致的信息不对称和偿付能力差是供应链融资风险产生的根本原因。本文的目的是通过整合信息共享机制和供应链风险控制机制来探讨供应链整合对降低供应链风险的影响。本文提出假设,探讨整合对SCFR的影响以及缓解信息不对称和缓解SCR的中介作用,旨在发现降低SCFR的因素和机制。运用结构方程模型对321家中国中小企业的调查数据进行了验证。研究发现:集成通过信息共享和减轻SCR的双重途径显著降低SCFR,证实减轻信息不对称以达到信息透明和控制SCR以减少不确定性有助于减少SCFR。中小企业应增强整合能力,以降低中小企业融资成本,因为它对中小企业金融服务提供者的评价和中小企业的可持续融资能力有很大影响。此外,如果可能的话,应附上任何其他可以改善信息共享和减少SCR的方法。原创性/价值本研究通过探索缓解信息不对称和缓解SCR的具体机制,开创性地分析了整合对降低SCFR的影响。同时,很少有实证研究强调SCFR的重要性。
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引用次数: 0
Enhancing supply chain resilience in SMEs: a deep Learning-based approach to managing Covid-19 disruption risks 增强中小企业的供应链弹性:管理新冠肺炎中断风险的深度学习方法
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2023-08-24 DOI: 10.1108/jeim-06-2023-0298
Kai-Xiang Sun, K. Ooi, G. Tan, Voon‐Hsien Lee
PurposeThis research examines the relationships between the components of supply chain integration (SCI) (i.e. internal integration (INI), customer integration (CI) and supplier integration (SI)), supply chain risk management (SCRM) and supply chain resilience (SCRE), with disruption impact (DI) as the moderator, among small and medium-sized enterprises (SMEs).Design/methodology/approach271 useable data were collected from Chinese SMEs to test the research model with two statistical approaches of PLS-SEM and ANN analysis.FindingsResults show that SCI (i.e. INI, CI and SI) positively affects SCRM, and subsequently affects SCRE. Moreover, SCRM has also been found to fully mediate the relationship between INI, CI and SI with SCRE. Additionally, DI was also found to moderate the relationship between SCRM and SCRE.Research limitations/implicationsThis study expands the supply chain management-related knowledge by empirically validating the mediating role of SCRM between the elements of SCI and SCRE, as well as empirically identifying DI as the moderator between SCRM and SCRE.Practical implicationsThe findings offer valuable understanding that can guide SME managers, owners and stakeholders in developing strategies for integrating with customers, suppliers and internal departments, as well as implementing SCRM practices to enhance SCRE performance.Originality/valueThe research expands the existing literature on the elements of SCI and SCRM in maintaining SCRE from an Asian developing country's perspective.
目的本研究以中断影响(DI)为调节因子,探讨中小企业供应链整合(SCI)组成部分(即内部整合(INI)、客户整合(CI)和供应商整合(SI)、供应链风险管理(SCRM)和供应链弹性(SCRE)之间的关系。设计/方法/方法采用PLS-SEM和ANN分析两种统计方法,从中国中小企业中收集了271个可用数据,对研究模型进行了检验。结果表明,SCI(即INI、CI和SI)正向影响SCRM,进而影响SCRE。此外,研究还发现SCRM在INI、CI和SI与SCRE之间的关系中起到了充分的中介作用。此外,DI也被发现调节SCRM和SCRE之间的关系。本研究通过实证验证供应链管理在SCI和SCRE要素之间的中介作用,以及实证确定DI在SCRM和SCRE之间的调节作用,拓展了供应链管理相关知识。实际意义研究结果提供了有价值的理解,可以指导中小企业管理者、所有者和利益相关者制定与客户、供应商和内部部门整合的策略,以及实施供应链管理实践以提高供应链管理绩效。原创性/价值本研究从亚洲发展中国家的角度,扩展了现有文献关于SCI和SCRM要素在维持SCRE方面的研究。
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引用次数: 0
Using health belief model and social media analytics to develop insights from hospital-generated twitter messaging and community responses on the COVID-19 pandemic 使用健康信念模型和社交媒体分析,从医院生成的twitter消息和社区对COVID-19大流行的反应中获得见解
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2023-08-15 DOI: 10.1108/jeim-06-2021-0267
Xin Tian, Wu He, Yuming He, Steve Albert, Michael Howard
PurposeThis study aims to examine how different hospitals utilize social media to communicate risk information about COVID-19 with the communities they serve, and how hospitals' social media messaging (firm-generated content and their local community's responses (user-generated content) evolved with the COVID-19 outbreak progression.Design/methodology/approachThis research proposes a healthcare-specific social media analytics framework and studied 68,136 tweets posted from November 2019 to November 2020 from a geographically diverse set of ten leading hospitals' social media messaging on COVID-19 and the public responses by using social media analytics techniques and the health belief model (HBM).FindingsThe study found correlations between some of the HBM variables and COVID-19 outbreak progression. The findings provide actionable insight for hospitals regarding risk communication, decision making, pandemic awareness and education campaigns and social media messaging strategy during a pandemic and help the public to be more prepared for information seeking in the case of future pandemics.Practical implicationsFor hospitals, the results provide valuable insights for risk communication practitioners and inform the way hospitals or health agencies manage crisis communication during the pandemic For patients and local community members, they are recommended to check out local hospital's social media sites for updates and advice.Originality/valueThe study demonstrates the role of social media analytics and health behavior models, such as the HBM, in identifying important and useful data and knowledge for public health risk communication, emergency responses and planning during a pandemic.
目的本研究旨在研究不同的医院如何利用社交媒体与他们服务的社区交流有关新冠肺炎的风险信息,以及医院的社交媒体信息(公司生成的内容和当地社区的反应(用户生成的内容))如何随着新冠肺炎疫情的发展而演变。设计/方法论/方法本研究提出了一个特定于健康护理的社交媒体分析框架,并研究了2019年11月至2020年11月期间发布的68136条推文,这些推文来自地理位置不同的十家领先医院关于新冠肺炎的社交媒体信息,以及通过使用社交媒体分析技术和健康信念模型(HBM)的公众反应一些HBM变量与新冠肺炎疫情进展之间的相关性。这些发现为医院在疫情期间的风险沟通、决策、疫情意识和教育活动以及社交媒体信息策略提供了可操作的见解,并帮助公众为未来疫情的信息寻求做好更多准备。实际意义对于医院来说,研究结果为风险沟通从业者提供了有价值的见解,并为医院或卫生机构在疫情期间管理危机沟通的方式提供了信息。对于患者和当地社区成员,建议他们查看当地医院的社交媒体网站以获取更新和建议。独创性/价值该研究证明了社交媒体分析和健康行为模型(如HBM)在确定重要和有用的数据和知识方面的作用,这些数据和知识用于大流行期间的公共卫生风险沟通、应急响应和规划。
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引用次数: 0
Understanding small and medium enterprises’ behavioral intention to adopt social commerce: a perceived value perspective 从感知价值的角度理解中小企业采用社会商务的行为意图
IF 6.5 3区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Pub Date : 2023-07-27 DOI: 10.1108/jeim-09-2022-0356
Parul Gupta, Fangfang Zhang, Sumedha Chauhan, Sandeep Goyal, Amit Kumar Bhardwaj, Yuvraj Gajpal

Purpose

This study aims to examine the factors (Stimuli) enhancing perceived utilitarian, social and conditional values (Organisms) of social commerce (s-commerce) platforms and their impact on small and medium enterprises’ (SMEs’) behavioral intention (Response) to adopt s-commerce.

Design/methodology/approach

Survey data were gathered from 304 Indian SMEs using s-commerce platforms. Data were analyzed using SmartPLS 3 software.

Findings

The results indicated that perceived values significantly impact SMEs’ behavioral intention to adopt s-commerce. Among conditional, utilitarian and social values, the conditional value of s-commerce sites was found to be the strongest motivator for SMEs to adopt s-commerce.

Research limitations/implications

This research contributes to the growing literature on s-commerce, explaining how perceived value influences the decision of SMEs to adopt s-commerce platforms.

Practical implications

Among the significant influencers, perceived usefulness and perceived reputation were found to be the most effective triggers that stimulate perceived values of s-commerce sites. The findings draw due attention from policymakers toward environmental cues such as the legal and regulatory environment, which are instrumental in creating the most important perceived value for SMEs, i.e. conditional value.

Originality/value

By employing the inputs from the theory of consumption values and the Stimulus-Organism-Response framework, this original study looked beyond the technology factors and examined the role of perceived values of s-commerce platforms in shaping SMEs’ behavioral intention to adopt.

目的本研究旨在检验增强社交商务平台的功利、社会和条件价值观(有机体)的因素(刺激)及其对中小企业采用社交商务的行为意向(反应)的影响。使用SmartPLS 3软件对数据进行分析。研究结果表明,感知价值观显著影响中小企业采用电子商务的行为意向。在条件价值、功利价值和社会价值中,电子商务网站的条件价值被发现是中小企业采用电子商务的最强动力。研究局限性/含义本研究为越来越多的关于电子商务的文献做出了贡献,解释了感知价值如何影响中小企业使用电子商务平台的决定。实际含义在显著的影响者中,感知有用性和感知声誉被发现是刺激电子商务网站感知价值的最有效触发因素。这些发现引起了政策制定者对环境线索的应有关注,如法律和监管环境,这有助于为中小企业创造最重要的感知价值,即条件价值。独创性/价值通过利用消费价值观理论和刺激-组织反应框架的输入,这项原始研究超越了技术因素,考察了电子商务平台的感知价值观在塑造中小企业采用行为意向中的作用。
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Journal of Enterprise Information Management
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