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Journal of Hospitality Marketing & Management最新文献

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How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis 在线酒店评论中的阴暗特质和监管重点如何体现:文本内容分析
IF 12.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-11-02 DOI: 10.1080/19368623.2024.2422885
Salman Yousaf, Jong Min Kim
This study seeks to explore how Dark Triad of psychopathy, Machiavellianism, and narcissism interact with consumers’ regulatory focus (prevention-focus and promotion-focus) to influence online cons...
本研究旨在探讨心理变态、马基雅维利主义和自恋这 "黑暗三要素 "如何与消费者的监管重点(预防重点和促销重点)相互作用,从而影响网络消费。
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引用次数: 0
The hidden gems in online reviews: unraveling how the expressions of affective needs impact review usefulness 在线评论中隐藏的瑰宝:揭示情感需求的表达如何影响评论的实用性
IF 12.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-10-14 DOI: 10.1080/19368623.2024.2413189
Tong Yang, Chen Jason Zhang, Jie Wu, Junming Zhang
Recognizing the importance of affective fulfillment for contemporary customers, this study aims to investigate how the expressions of affective needs in online reviews impact review usefulness. Dra...
认识到情感满足对当代顾客的重要性,本研究旨在探讨在线评论中情感需求的表达如何影响评论的有用性。评价...
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引用次数: 0
Service robots in my workplace: effects of employee-service robot co-work experiences on psychological empowerment 我工作场所中的服务机器人:员工服务机器人合作体验对心理授权的影响
IF 12.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-09-17 DOI: 10.1080/19368623.2024.2402488
Xin Liu, Lu Zhang, Tengteng Zhu
With increased application of service robots in the hospitality industry, many employees nowadays are required to work with service robots. Existing studies mainly focused on the impact of service ...
随着服务机器人在酒店业的应用日益广泛,如今许多员工都需要与服务机器人一起工作。现有的研究主要集中在服务机器人对酒店业的影响。
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引用次数: 0
Customer experiences with service robots in hotels: a review and research agenda 顾客对酒店服务机器人的体验:综述与研究议程
IF 12.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-09-17 DOI: 10.1080/19368623.2024.2403640
Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, Anubhav Mishra
This study consolidates the limited research on real-life customer experiences with hotels that have integrated service robots (SR) grounded in the Usability, Social Acceptance, User experience, an...
本研究从可用性、社会接受度、用户体验和用户体验的角度,整合了有限的研究成果,介绍了客户在酒店使用服务机器人(SR)的真实体验。
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引用次数: 0
Employees’ sustainability behavior: moderating effects of customer environmental awareness 员工的可持续发展行为:客户环境意识的调节作用
IF 12.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-09-16 DOI: 10.1080/19368623.2024.2401553
Eunhee Seo, Robin Nunkoo, Meehee Cho
In response to the widespread issue of significant food waste in the foodservice industry, this study aims to explore the key constraints that hinder restaurants’ efforts to reduce food waste. Thro...
针对餐饮业普遍存在的大量食物浪费问题,本研究旨在探讨阻碍餐厅减少食物浪费的主要制约因素。通过...
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引用次数: 0
Artificial intelligence features and their service outcomes: a meta-analysis 人工智能功能及其服务成果:荟萃分析
IF 12.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-08-23 DOI: 10.1080/19368623.2024.2391856
Minglong Li, Xiaoyang Sun, Meichen Hua, Hailian Qiu
With the permeation of artificial intelligence (AI) through the tourism and hospitality industry, a comprehensive understanding of its features and service outcomes is important for both academia a...
随着人工智能(AI)在旅游业和酒店业的渗透,全面了解其特点和服务成果对学术界和酒店业都很重要。
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引用次数: 0
Racial discrimination in online booking: how profile pictures affect host behaviors and platform actions 在线预订中的种族歧视:个人资料图片如何影响主人行为和平台行动
IF 12.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-08-13 DOI: 10.1080/19368623.2024.2389553
Chunhong Li, Juan Luis Nicolau, Xianwei Liu
Research has shown that racial discrimination is detrimental to the ethnic minorities in accommodation and hospitality sectors. However, whether racial discrimination happens during the stage of on...
研究表明,种族歧视对住宿和酒店业中的少数民族不利。然而,无论种族歧视是否发生在住宿和酒店业的入职阶段,它都会对少数族裔造成不利影响。
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引用次数: 0
Work-life imbalance, burning out, feeling down, I will quit, but quietly – the case of hospitality employees 工作与生活失衡、倦怠、情绪低落、我会辞职,但会悄悄地辞职--酒店业员工的案例
IF 12.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-08-13 DOI: 10.1080/19368623.2024.2389074
Catherine Prentice, Sergio Dominique-Ferreira, Xuequn Wang, Jesse Tuominen, Márcia Duarte, Helena Rocha
Given the long and irregular working hours and low wages in the hospitality sector, employees often experience poor well-being and suffer from burnout. Instead of leaving their jobs, these employee...
由于酒店业的工作时间长且不规律,工资又低,因此员工常常感到身心疲惫。这些员工不是离职,而是...
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引用次数: 0
Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling 客户的元服务遭遇感知:情感分析和主题建模
IF 12.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-07-29 DOI: 10.1080/19368623.2024.2383455
S. Jerrin Issac Sam, K. Mohamed Jasim, Manivannan Babu
Using machine learning, we examined customers’ opinions about the metaverse in the hospitality industry (encompassing hotels, restaurant, gaming, virtual events, tours and travel). A total of 8,855...
我们利用机器学习研究了顾客对酒店业(包括酒店、餐饮、游戏、虚拟活动、旅游和旅行)中的元宇宙的看法。共有 8,855...
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引用次数: 0
Effects of human-robot interaction type on customer tolerance of humanoid robot service failure 人机互动类型对客户对仿人机器人服务故障容忍度的影响
IF 12.5 1区 管理学 Q1 BUSINESS Pub Date : 2024-07-14 DOI: 10.1080/19368623.2024.2379263
Ke Ma, Xiaojie Duan, Xiaoye Fu, Wengang Liu, Mingfu Zheng
The impact of robot service failure on customer retention is well-recognized, with a growing focus on effective robot recovery strategies. Despite this, the formation of human-robot relationships d...
机器人服务故障对客户保留率的影响已得到广泛认可,有效的机器人恢复策略也日益受到关注。尽管如此,人与机器人关系的形成仍是一个挑战。
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引用次数: 0
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Journal of Hospitality Marketing & Management
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