Pub Date : 2026-02-06DOI: 10.1080/19368623.2026.2623404
Zhangxiang Zhu, Lin Huang, Wei Wu, Yaxin Zhao, Binli Tang
{"title":"Examining the interactive effects of service robot failure types and response methods on consumer forgiveness","authors":"Zhangxiang Zhu, Lin Huang, Wei Wu, Yaxin Zhao, Binli Tang","doi":"10.1080/19368623.2026.2623404","DOIUrl":"https://doi.org/10.1080/19368623.2026.2623404","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"1 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146138650","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-04DOI: 10.1080/19368623.2026.2616769
Raouf Ahmad Rather, Tareq Rasul, Wagner Junior Ladeira, Fernando de Oliveira Santini, Haywantee Ramkissoon
{"title":"Artificial intelligence (AI) in tourism, hospitality, and service research: a new digital frontier for consumer engagement, psychology, and behavior","authors":"Raouf Ahmad Rather, Tareq Rasul, Wagner Junior Ladeira, Fernando de Oliveira Santini, Haywantee Ramkissoon","doi":"10.1080/19368623.2026.2616769","DOIUrl":"https://doi.org/10.1080/19368623.2026.2616769","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"312 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-02-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146138651","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-18DOI: 10.1080/19368623.2026.2614412
Sajjad Nazir, Sahar Khadim
{"title":"Leading with integrity: how ethical leadership drives green innovative behavior through green knowledge sharing in hospitality","authors":"Sajjad Nazir, Sahar Khadim","doi":"10.1080/19368623.2026.2614412","DOIUrl":"https://doi.org/10.1080/19368623.2026.2614412","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"37 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146006051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-18DOI: 10.1080/19368623.2026.2615197
Edward C. S. Ku
{"title":"AI-driven human-centered innovation in smart hotels: transforming guest experiences through technological collaboration","authors":"Edward C. S. Ku","doi":"10.1080/19368623.2026.2615197","DOIUrl":"https://doi.org/10.1080/19368623.2026.2615197","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"99 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-01-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146005913","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-16DOI: 10.1080/19368623.2026.2614409
Junbang Lan, Yun Yang, Yuanyuan Gong, Ziyun Zhu
{"title":"Customer responses to service robot anthropomorphism: an integrative perspective based on social cognition and Intergrou","authors":"Junbang Lan, Yun Yang, Yuanyuan Gong, Ziyun Zhu","doi":"10.1080/19368623.2026.2614409","DOIUrl":"https://doi.org/10.1080/19368623.2026.2614409","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"63 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146006053","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-06DOI: 10.1080/19368623.2025.2611513
Dogan Gursoy
{"title":"Reconceptualizing customer experience co-creation and service delivery in the age of artificial intelligence","authors":"Dogan Gursoy","doi":"10.1080/19368623.2025.2611513","DOIUrl":"https://doi.org/10.1080/19368623.2025.2611513","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"23 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2026-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145920173","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-02DOI: 10.1080/19368623.2025.2594109
Zongwei Hu, Christina Geng-Qing Chi, Jian Ming Luo
{"title":"Plugging into the future: how electric vehicles (EV) charging facilities affect US hotel customers’ satisfaction ratings, booking intentions, and behavior","authors":"Zongwei Hu, Christina Geng-Qing Chi, Jian Ming Luo","doi":"10.1080/19368623.2025.2594109","DOIUrl":"https://doi.org/10.1080/19368623.2025.2594109","url":null,"abstract":"","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"1 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2025-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145680276","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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