Pub Date : 2024-03-25DOI: 10.1080/19368623.2024.2331686
Lütfi Sürücü
Empirical research that offers nuanced insights into the antecedents of green creativity in the hospitality industry is scant. Therefore, this research focuses on the antecedents of employee-level ...
{"title":"The influence of green inclusive leadership on green creativity: a moderated mediation model","authors":"Lütfi Sürücü","doi":"10.1080/19368623.2024.2331686","DOIUrl":"https://doi.org/10.1080/19368623.2024.2331686","url":null,"abstract":"Empirical research that offers nuanced insights into the antecedents of green creativity in the hospitality industry is scant. Therefore, this research focuses on the antecedents of employee-level ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140209766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-11DOI: 10.1080/19368623.2024.2327077
Tahir Albayrak, Özgür Davras, Meltem Caber, Josip Mikulić
The antecedents of customer engagement have been extensively examined in marketing and management literature since it is vital for the firm performance. Researchers have long assumed that relations...
{"title":"An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach","authors":"Tahir Albayrak, Özgür Davras, Meltem Caber, Josip Mikulić","doi":"10.1080/19368623.2024.2327077","DOIUrl":"https://doi.org/10.1080/19368623.2024.2327077","url":null,"abstract":"The antecedents of customer engagement have been extensively examined in marketing and management literature since it is vital for the firm performance. Researchers have long assumed that relations...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140130152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
While advances in technology have led to the widespread use of artificial intelligence (AI) in frontline services, the AI empathic effect is often overlooked. Based on emotional contagion theory, t...
{"title":"The AI empathy effect: a mechanism of emotional contagion","authors":"Weifang Liu, Shan Zhang, Tingting Zhang, Qiuchan Gu, Wei Han, Yupeng Zhu","doi":"10.1080/19368623.2024.2315954","DOIUrl":"https://doi.org/10.1080/19368623.2024.2315954","url":null,"abstract":"While advances in technology have led to the widespread use of artificial intelligence (AI) in frontline services, the AI empathic effect is often overlooked. Based on emotional contagion theory, t...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139924304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-21DOI: 10.1080/19368623.2024.2315947
Jeou-Shyan Horng, Chih-Hsing Liu, Sheng-Fang Chou, Tai-Yi Yu, Da-Chian Hu
Based on the concepts of gratification and parasocial interaction (PSI), we explore the effect of social media influencers on consumer behaviors in the marketing of sustainable hotels on Instagram ...
{"title":"Role of social media influencers on marketing of sustainable hotels: gratification and the parasocial interaction perspective","authors":"Jeou-Shyan Horng, Chih-Hsing Liu, Sheng-Fang Chou, Tai-Yi Yu, Da-Chian Hu","doi":"10.1080/19368623.2024.2315947","DOIUrl":"https://doi.org/10.1080/19368623.2024.2315947","url":null,"abstract":"Based on the concepts of gratification and parasocial interaction (PSI), we explore the effect of social media influencers on consumer behaviors in the marketing of sustainable hotels on Instagram ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139938987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-27DOI: 10.1080/19368623.2024.2308531
Huijun Yang, Hanqun Song, Lantian Xia, Andi Yang
Robotic interaction quality and outcome quality in restaurants are crucial in engaging customers and facilitating post-purchase behavior while few papers have examined their impact on psychological...
{"title":"Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach","authors":"Huijun Yang, Hanqun Song, Lantian Xia, Andi Yang","doi":"10.1080/19368623.2024.2308531","DOIUrl":"https://doi.org/10.1080/19368623.2024.2308531","url":null,"abstract":"Robotic interaction quality and outcome quality in restaurants are crucial in engaging customers and facilitating post-purchase behavior while few papers have examined their impact on psychological...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-01-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139573560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-12DOI: 10.1080/19368623.2023.2292639
Lei Wang, Qi Zhang, Philip Pong Weng Wong
A single theory cannot adequately resolve the research gap exists in green hotel literature concerning consumer attitude and behavior in determining whether social identity theory, value-belief-nor...
{"title":"Reexamination of consumers’ willingness to stay at green hotels: rethinking the role of social identity theory, value-belief-norm theory, and theory of planned behavior","authors":"Lei Wang, Qi Zhang, Philip Pong Weng Wong","doi":"10.1080/19368623.2023.2292639","DOIUrl":"https://doi.org/10.1080/19368623.2023.2292639","url":null,"abstract":"A single theory cannot adequately resolve the research gap exists in green hotel literature concerning consumer attitude and behavior in determining whether social identity theory, value-belief-nor...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2023-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138679569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-10DOI: 10.1080/19368623.2023.2290626
Sebastian Filep, Alice Kondja, Chris Chun Keung Wong, Karin Weber, Brent D. Moyle, Liubov Skavronskaya
Mental health concerns due to excess use of technology, accelerated by the COVID-19 pandemic, require increased research studies that explore the role of technology in users’ wellbeing. This articl...
{"title":"The role of technology in users’ wellbeing: Conceptualizing digital wellbeing in hospitality and future research directions","authors":"Sebastian Filep, Alice Kondja, Chris Chun Keung Wong, Karin Weber, Brent D. Moyle, Liubov Skavronskaya","doi":"10.1080/19368623.2023.2290626","DOIUrl":"https://doi.org/10.1080/19368623.2023.2290626","url":null,"abstract":"Mental health concerns due to excess use of technology, accelerated by the COVID-19 pandemic, require increased research studies that explore the role of technology in users’ wellbeing. This articl...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2023-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138565253","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-10DOI: 10.1080/19368623.2023.2288966
Dan Jin
Zero-sum mind-set is characterized by the belief that success is limited and achieved at the expense of others. This study investigates the impact of a zero-sum mind-set on employee retention in th...
{"title":"When leader’s workaholism meets the dark triad: understanding employee zero-sum mindset and resilience in relation to retention","authors":"Dan Jin","doi":"10.1080/19368623.2023.2288966","DOIUrl":"https://doi.org/10.1080/19368623.2023.2288966","url":null,"abstract":"Zero-sum mind-set is characterized by the belief that success is limited and achieved at the expense of others. This study investigates the impact of a zero-sum mind-set on employee retention in th...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2023-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138565241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-25DOI: 10.1080/19368623.2023.2279174
Kareem M. Selem, Muhammad Haroon Shoukat, Rimsha Khalid, Mohsin Raza
Hotel booking websites to collect information about hospitality products/services are becoming more popular in the hotel industry. As a result, the importance of these websites for tourism firms ma...
{"title":"Guest interaction with hotel booking website information: scale development and validation of antecedents and consequences","authors":"Kareem M. Selem, Muhammad Haroon Shoukat, Rimsha Khalid, Mohsin Raza","doi":"10.1080/19368623.2023.2279174","DOIUrl":"https://doi.org/10.1080/19368623.2023.2279174","url":null,"abstract":"Hotel booking websites to collect information about hospitality products/services are becoming more popular in the hotel industry. As a result, the importance of these websites for tourism firms ma...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2023-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138455792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-18DOI: 10.1080/19368623.2023.2279166
Seunghun Shin, Zheng Xiang
This study aimed to examine the context-specific effect of online review recency on the processing of a review by tourists. It compared how tourists process the rating of a recently posted review, ...
本研究旨在探讨在线评论近代性对游客评论加工的情境效应。它比较了游客如何处理最近发布的评论的评级……
{"title":"Effect of online review comment recency on information processing: interaction between overall and recently posted individual ratings","authors":"Seunghun Shin, Zheng Xiang","doi":"10.1080/19368623.2023.2279166","DOIUrl":"https://doi.org/10.1080/19368623.2023.2279166","url":null,"abstract":"This study aimed to examine the context-specific effect of online review recency on the processing of a review by tourists. It compared how tourists process the rating of a recently posted review, ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2023-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138297709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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