Pub Date : 2024-05-27DOI: 10.1080/19368623.2024.2358888
Soyeun Olivia Lee, Qi Wu, Sunghyup Sean Hyun
The rise of the metaverse presents an outlook for revitalizing the hospitality and tourism industry and garnering recognition across professional spheres. This study explores the motivations and pr...
元网络的兴起为酒店和旅游业的振兴带来了前景，并赢得了各专业领域的认可。本研究探究了...
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This study investigated the effect of hotels’ eco-label credibility (HELC) on customers’ green word-of-mouth behavior through triple mediating effects of biospheric and egoistic values, pro-environ...
{"title":"Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior","authors":"Saeid Nosrati, Levent Altinay, Mahlagha Darvishmotevali","doi":"10.1080/19368623.2024.2356524","DOIUrl":"https://doi.org/10.1080/19368623.2024.2356524","url":null,"abstract":"This study investigated the effect of hotels’ eco-label credibility (HELC) on customers’ green word-of-mouth behavior through triple mediating effects of biospheric and egoistic values, pro-environ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"34 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141098049","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-11DOI: 10.1080/19368623.2024.2344121
Yan-Qiu Liu, Ying-Wei Ren
Based on the conservation of resources theory, this study integrates the positive and negative aspects of the impact of servant leadership behaviors on their own in the hospitality industry. Using ...
基于资源保护理论，本研究整合了服务型领导行为对其自身在酒店业的影响的积极和消极方面。利用 ...
{"title":"Perceived meaningfulness or ego depletion? A two-path model of servant leadership behaviors influence on intention to leave","authors":"Yan-Qiu Liu, Ying-Wei Ren","doi":"10.1080/19368623.2024.2344121","DOIUrl":"https://doi.org/10.1080/19368623.2024.2344121","url":null,"abstract":"Based on the conservation of resources theory, this study integrates the positive and negative aspects of the impact of servant leadership behaviors on their own in the hospitality industry. Using ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"153 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140915165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-05DOI: 10.1080/19368623.2024.2346138
Md Karim Rabiul, Rashed Al Karim, Faridahwati Mohd Shamsudin
This study examines how managers’ servant leadership style affects employee service quality, focusing on employees’ impression of relational energy with managers and emotional energy toward work ro...
{"title":"Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles","authors":"Md Karim Rabiul, Rashed Al Karim, Faridahwati Mohd Shamsudin","doi":"10.1080/19368623.2024.2346138","DOIUrl":"https://doi.org/10.1080/19368623.2024.2346138","url":null,"abstract":"This study examines how managers’ servant leadership style affects employee service quality, focusing on employees’ impression of relational energy with managers and emotional energy toward work ro...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"37 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140915150","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-26DOI: 10.1080/19368623.2024.2342493
Yan Zhen, Zhang Zongguo, Choo Wei Chong
While numerous studies have explored psychological capital (PsyCap), there has been a limited endeavor to offer a comprehensive overview of PsyCap within the realm of hospitality and tourism. This ...
{"title":"A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism","authors":"Yan Zhen, Zhang Zongguo, Choo Wei Chong","doi":"10.1080/19368623.2024.2342493","DOIUrl":"https://doi.org/10.1080/19368623.2024.2342493","url":null,"abstract":"While numerous studies have explored psychological capital (PsyCap), there has been a limited endeavor to offer a comprehensive overview of PsyCap within the realm of hospitality and tourism. This ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"16 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140808556","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-10DOI: 10.1080/19368623.2024.2337798
Hulya Bakirtas, Senem Hazel Baser
Robots are starting to replace human employees in the accommodation industry. It remains unclear how guests perceive robots. The study aims to evaluate the effectiveness of the humanoid and non-hum...
{"title":"Effects of robots’ appearance on guest service experiences","authors":"Hulya Bakirtas, Senem Hazel Baser","doi":"10.1080/19368623.2024.2337798","DOIUrl":"https://doi.org/10.1080/19368623.2024.2337798","url":null,"abstract":"Robots are starting to replace human employees in the accommodation industry. It remains unclear how guests perceive robots. The study aims to evaluate the effectiveness of the humanoid and non-hum...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"47 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140542093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-04-10DOI: 10.1080/19368623.2024.2335931
Le Van Huy, Hanh T.H. Truong, Tan Vo-Thanh, Hien T.T. Nguyen, Thac Dang-Van, Ninh Nguyen
This study examines the determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises. This study also investigates the moderating effect of technology opti...
本研究探讨了中小型酒店和旅游企业采用区块链技术的决定因素。本研究还探讨了技术选择的调节作用。
{"title":"Determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises","authors":"Le Van Huy, Hanh T.H. Truong, Tan Vo-Thanh, Hien T.T. Nguyen, Thac Dang-Van, Ninh Nguyen","doi":"10.1080/19368623.2024.2335931","DOIUrl":"https://doi.org/10.1080/19368623.2024.2335931","url":null,"abstract":"This study examines the determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises. This study also investigates the moderating effect of technology opti...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"55 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140545519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-25DOI: 10.1080/19368623.2024.2331686
Lütfi Sürücü
Empirical research that offers nuanced insights into the antecedents of green creativity in the hospitality industry is scant. Therefore, this research focuses on the antecedents of employee-level ...
{"title":"The influence of green inclusive leadership on green creativity: a moderated mediation model","authors":"Lütfi Sürücü","doi":"10.1080/19368623.2024.2331686","DOIUrl":"https://doi.org/10.1080/19368623.2024.2331686","url":null,"abstract":"Empirical research that offers nuanced insights into the antecedents of green creativity in the hospitality industry is scant. Therefore, this research focuses on the antecedents of employee-level ...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"2 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-03-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140209766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-11DOI: 10.1080/19368623.2024.2327077
Tahir Albayrak, Özgür Davras, Meltem Caber, Josip Mikulić
The antecedents of customer engagement have been extensively examined in marketing and management literature since it is vital for the firm performance. Researchers have long assumed that relations...
{"title":"An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach","authors":"Tahir Albayrak, Özgür Davras, Meltem Caber, Josip Mikulić","doi":"10.1080/19368623.2024.2327077","DOIUrl":"https://doi.org/10.1080/19368623.2024.2327077","url":null,"abstract":"The antecedents of customer engagement have been extensively examined in marketing and management literature since it is vital for the firm performance. Researchers have long assumed that relations...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"19 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140130152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
While advances in technology have led to the widespread use of artificial intelligence (AI) in frontline services, the AI empathic effect is often overlooked. Based on emotional contagion theory, t...
{"title":"The AI empathy effect: a mechanism of emotional contagion","authors":"Weifang Liu, Shan Zhang, Tingting Zhang, Qiuchan Gu, Wei Han, Yupeng Zhu","doi":"10.1080/19368623.2024.2315954","DOIUrl":"https://doi.org/10.1080/19368623.2024.2315954","url":null,"abstract":"While advances in technology have led to the widespread use of artificial intelligence (AI) in frontline services, the AI empathic effect is often overlooked. Based on emotional contagion theory, t...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"68 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139924304","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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