Pub Date : 2024-09-17DOI: 10.1080/19368623.2024.2403640
Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, Anubhav Mishra
This study consolidates the limited research on real-life customer experiences with hotels that have integrated service robots (SR) grounded in the Usability, Social Acceptance, User experience, an...
{"title":"Customer experiences with service robots in hotels: a review and research agenda","authors":"Nripendra P. Rana, Nusaiba Begum, Mohd. Nishat Faisal, Anubhav Mishra","doi":"10.1080/19368623.2024.2403640","DOIUrl":"https://doi.org/10.1080/19368623.2024.2403640","url":null,"abstract":"This study consolidates the limited research on real-life customer experiences with hotels that have integrated service robots (SR) grounded in the Usability, Social Acceptance, User experience, an...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"25 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142329168","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-09-16DOI: 10.1080/19368623.2024.2401553
Eunhee Seo, Robin Nunkoo, Meehee Cho
In response to the widespread issue of significant food waste in the foodservice industry, this study aims to explore the key constraints that hinder restaurants’ efforts to reduce food waste. Thro...
针对餐饮业普遍存在的大量食物浪费问题，本研究旨在探讨阻碍餐厅减少食物浪费的主要制约因素。通过...
{"title":"Employees’ sustainability behavior: moderating effects of customer environmental awareness","authors":"Eunhee Seo, Robin Nunkoo, Meehee Cho","doi":"10.1080/19368623.2024.2401553","DOIUrl":"https://doi.org/10.1080/19368623.2024.2401553","url":null,"abstract":"In response to the widespread issue of significant food waste in the foodservice industry, this study aims to explore the key constraints that hinder restaurants’ efforts to reduce food waste. Thro...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"37 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142325686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
With the permeation of artificial intelligence (AI) through the tourism and hospitality industry, a comprehensive understanding of its features and service outcomes is important for both academia a...
随着人工智能（AI）在旅游业和酒店业的渗透，全面了解其特点和服务成果对学术界和酒店业都很重要。
{"title":"Artificial intelligence features and their service outcomes: a meta-analysis","authors":"Minglong Li, Xiaoyang Sun, Meichen Hua, Hailian Qiu","doi":"10.1080/19368623.2024.2391856","DOIUrl":"https://doi.org/10.1080/19368623.2024.2391856","url":null,"abstract":"With the permeation of artificial intelligence (AI) through the tourism and hospitality industry, a comprehensive understanding of its features and service outcomes is important for both academia a...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"14 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142118033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-08-13DOI: 10.1080/19368623.2024.2389553
Chunhong Li, Juan Luis Nicolau, Xianwei Liu
Research has shown that racial discrimination is detrimental to the ethnic minorities in accommodation and hospitality sectors. However, whether racial discrimination happens during the stage of on...
{"title":"Racial discrimination in online booking: how profile pictures affect host behaviors and platform actions","authors":"Chunhong Li, Juan Luis Nicolau, Xianwei Liu","doi":"10.1080/19368623.2024.2389553","DOIUrl":"https://doi.org/10.1080/19368623.2024.2389553","url":null,"abstract":"Research has shown that racial discrimination is detrimental to the ethnic minorities in accommodation and hospitality sectors. However, whether racial discrimination happens during the stage of on...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"40 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141998776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Given the long and irregular working hours and low wages in the hospitality sector, employees often experience poor well-being and suffer from burnout. Instead of leaving their jobs, these employee...
由于酒店业的工作时间长且不规律，工资又低，因此员工常常感到身心疲惫。这些员工不是离职，而是...
{"title":"Work-life imbalance, burning out, feeling down, I will quit, but quietly – the case of hospitality employees","authors":"Catherine Prentice, Sergio Dominique-Ferreira, Xuequn Wang, Jesse Tuominen, Márcia Duarte, Helena Rocha","doi":"10.1080/19368623.2024.2389074","DOIUrl":"https://doi.org/10.1080/19368623.2024.2389074","url":null,"abstract":"Given the long and irregular working hours and low wages in the hospitality sector, employees often experience poor well-being and suffer from burnout. Instead of leaving their jobs, these employee...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"97 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142084717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-29DOI: 10.1080/19368623.2024.2383455
S. Jerrin Issac Sam, K. Mohamed Jasim, Manivannan Babu
Using machine learning, we examined customers’ opinions about the metaverse in the hospitality industry (encompassing hotels, restaurant, gaming, virtual events, tours and travel). A total of 8,855...
{"title":"Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling","authors":"S. Jerrin Issac Sam, K. Mohamed Jasim, Manivannan Babu","doi":"10.1080/19368623.2024.2383455","DOIUrl":"https://doi.org/10.1080/19368623.2024.2383455","url":null,"abstract":"Using machine learning, we examined customers’ opinions about the metaverse in the hospitality industry (encompassing hotels, restaurant, gaming, virtual events, tours and travel). A total of 8,855...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"83 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141915308","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-14DOI: 10.1080/19368623.2024.2379263
Ke Ma, Xiaojie Duan, Xiaoye Fu, Wengang Liu, Mingfu Zheng
The impact of robot service failure on customer retention is well-recognized, with a growing focus on effective robot recovery strategies. Despite this, the formation of human-robot relationships d...
{"title":"Effects of human-robot interaction type on customer tolerance of humanoid robot service failure","authors":"Ke Ma, Xiaojie Duan, Xiaoye Fu, Wengang Liu, Mingfu Zheng","doi":"10.1080/19368623.2024.2379263","DOIUrl":"https://doi.org/10.1080/19368623.2024.2379263","url":null,"abstract":"The impact of robot service failure on customer retention is well-recognized, with a growing focus on effective robot recovery strategies. Despite this, the formation of human-robot relationships d...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"43 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-07-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141625077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-21DOI: 10.1080/19368623.2024.2362732
Chia Yen Yang, Fandy Tjiptono, Christina Kwai Choi Lee, Jasmine May Yee Loo
While Corporate Social Responsibility (CSR) has a positive influence on transactional outcomes following a service failure in the hospitality industry, little is known about its influence on consum...
虽然企业社会责任（CSR）对酒店业服务失败后的交易结果有积极影响，但对其对消费者的影响却知之甚少。
{"title":"Corporate good deed and service failure: does being good lead to forgiveness?","authors":"Chia Yen Yang, Fandy Tjiptono, Christina Kwai Choi Lee, Jasmine May Yee Loo","doi":"10.1080/19368623.2024.2362732","DOIUrl":"https://doi.org/10.1080/19368623.2024.2362732","url":null,"abstract":"While Corporate Social Responsibility (CSR) has a positive influence on transactional outcomes following a service failure in the hospitality industry, little is known about its influence on consum...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"87 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141461998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-21DOI: 10.1080/19368623.2024.2367463
Giovanna Del Gaudio, M. Omar Parvez, Md Sazzad Hossain, Enrico Di Taranto E, Cihan Cobanoglu, Valentina Della Corte
Green technology innovation is a vital strategic driver for the sustainable development of an organization and is pitched toward energy conservation, pollution mitigation, and waste recycling. This...
{"title":"The antecedents of top management’s involvement in green technology innovation","authors":"Giovanna Del Gaudio, M. Omar Parvez, Md Sazzad Hossain, Enrico Di Taranto E, Cihan Cobanoglu, Valentina Della Corte","doi":"10.1080/19368623.2024.2367463","DOIUrl":"https://doi.org/10.1080/19368623.2024.2367463","url":null,"abstract":"Green technology innovation is a vital strategic driver for the sustainable development of an organization and is pitched toward energy conservation, pollution mitigation, and waste recycling. This...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"72 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141475285","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-19DOI: 10.1080/19368623.2024.2368040
Mesut Cicek, Dogan Gursoy, Lu Lu
While the presence of the term “Artificial Intelligence (AI)” in a product description may be viewed as a sign of that product having advanced capabilities and features, it may also trigger fear an...
{"title":"Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderating role of perceived risk","authors":"Mesut Cicek, Dogan Gursoy, Lu Lu","doi":"10.1080/19368623.2024.2368040","DOIUrl":"https://doi.org/10.1080/19368623.2024.2368040","url":null,"abstract":"While the presence of the term “Artificial Intelligence (AI)” in a product description may be viewed as a sign of that product having advanced capabilities and features, it may also trigger fear an...","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"49 1","pages":""},"PeriodicalIF":12.5,"publicationDate":"2024-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141475286","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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