Pub Date : 2022-01-25DOI: 10.1080/19368623.2022.2024476
Debarun Chakraborty, Ghadeer G. Kayal, Prashant Mehta, R. Nunkoo, N. Rana
ABSTRACT Food delivery applications (FDAs) represent a category of mobile applications that are used by consumers to order food online. The popularity of these FDAs has been growing exponentially recently, yet not much research has been carried out the topic. This study investigates consumers’ acceptance of FDAs using the theory of consumption values as its theoretical basis. The model explores the association between consumption values (functional, social, emotional, conditional, and epistemic), visibility, and usage intention of FDAs. Data were collected from 440 Indian consumers and the model was tested using structural equation modeling. Except for emotional value, the results indicated a significant association between functional, social, conditional, and epistemic values and usage intention. Furthermore, visibility mediated the relationship between consumption values and usage intention. This study’s theoretical and practical contributions are relevant to researchers and practitioners working in areas related to FDAs.
{"title":"Consumers’ usage of food delivery app: a theory of consumption values","authors":"Debarun Chakraborty, Ghadeer G. Kayal, Prashant Mehta, R. Nunkoo, N. Rana","doi":"10.1080/19368623.2022.2024476","DOIUrl":"https://doi.org/10.1080/19368623.2022.2024476","url":null,"abstract":"ABSTRACT Food delivery applications (FDAs) represent a category of mobile applications that are used by consumers to order food online. The popularity of these FDAs has been growing exponentially recently, yet not much research has been carried out the topic. This study investigates consumers’ acceptance of FDAs using the theory of consumption values as its theoretical basis. The model explores the association between consumption values (functional, social, emotional, conditional, and epistemic), visibility, and usage intention of FDAs. Data were collected from 440 Indian consumers and the model was tested using structural equation modeling. Except for emotional value, the results indicated a significant association between functional, social, conditional, and epistemic values and usage intention. Furthermore, visibility mediated the relationship between consumption values and usage intention. This study’s theoretical and practical contributions are relevant to researchers and practitioners working in areas related to FDAs.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"31 1","pages":"601 - 619"},"PeriodicalIF":12.5,"publicationDate":"2022-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47685639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-20DOI: 10.1080/19368623.2022.2022554
Foad Irani, H. Kilic, Ibrahim Adeshola
ABSTRACT This research aims to investigate whether green hotels’ environmental performance might improve through staff environmental commitment and green process innovations. Data were obtained from a survey questionnaire conducted with employees of 409 green hotels operating in Turkey. The PLS-SEM technique was adopted using Smart-PLS software to examine the proposed hypotheses. The results verified that green human resource management (GHRM) practices produce a higher level of environmental performance when employee environmental commitment and green process innovations are deployed. Therefore, this study suggests that green hotel management should promote GHRM practices throughout their organizations to enhance employee involvement in environmentally sustainable activities. It adds particularly to a new line of study focused on understanding the essential role of GHRM practices in improving the environmental performance of green hotels.本研究旨在探讨绿色酒店是否可以通过员工的环境承诺和绿色流程创新来提高其环境绩效. 数据来源于对土耳其409家绿色酒店员工的调查问卷. 利用智能PLS软件采用PLS-SEM技术对提出的假设进行检验. 结果证实, 当员工环境承诺和绿色流程创新被部署时, 绿色人力资源管理 (GHRM) 实践产生了更高水平的环境绩效. 因此, 本研究表明, 绿色酒店管理应在其整个组织内推广GHRM实践, 以提高员工参与环境可持续活动的程度. 它特别补充了一项新的研究, 重点是了解GHRM实践在改善绿色酒店环境绩效方面的重要作用.
ABSTRACT This research aims to invest where green hotels' environmental performance may improve through staff environmental commitments and green process innovations Data were observed from a survey questionnaire conducted with employees of 409 green hotels operating in Turkey The PLS-SEM technology was adapted using Smart-PLS software to examine the proposed hypotheses The results verified that green human resource management (GHRM) practices produce a higher level of environmental performance when employee environmental commitment and green process innovations are deployed There are more, this study suggests that green hotel management should promote GHRM practices through their organizations to enhance employee involvement in environmentally sustainable activities It adds specifically to a new line of study focused on understanding the essential role of GHRM practices in improving the environmental performance of green hotels The data comes from the questionnaire of 409 green hotel employees in Türkiye Using intelligent PLS software and PLS-SEM technology to test the proposed hypotheses The results confirm that green human resource management (GHRM) practices generate higher levels of environmental performance when employee environmental commitment and green process innovation are deployed Therefore, this study suggests that green hotel management should promote GHRM practices throughout its organization to enhance employee engagement in environmentally sustainable activities It specifically supplements a new study that focuses on understanding the important role of GHRM practices in improving the environmental performance of green hotels
{"title":"Impact of green human resource management practices on the environmental performance of green hotels","authors":"Foad Irani, H. Kilic, Ibrahim Adeshola","doi":"10.1080/19368623.2022.2022554","DOIUrl":"https://doi.org/10.1080/19368623.2022.2022554","url":null,"abstract":"ABSTRACT This research aims to investigate whether green hotels’ environmental performance might improve through staff environmental commitment and green process innovations. Data were obtained from a survey questionnaire conducted with employees of 409 green hotels operating in Turkey. The PLS-SEM technique was adopted using Smart-PLS software to examine the proposed hypotheses. The results verified that green human resource management (GHRM) practices produce a higher level of environmental performance when employee environmental commitment and green process innovations are deployed. Therefore, this study suggests that green hotel management should promote GHRM practices throughout their organizations to enhance employee involvement in environmentally sustainable activities. It adds particularly to a new line of study focused on understanding the essential role of GHRM practices in improving the environmental performance of green hotels.本研究旨在探讨绿色酒店是否可以通过员工的环境承诺和绿色流程创新来提高其环境绩效. 数据来源于对土耳其409家绿色酒店员工的调查问卷. 利用智能PLS软件采用PLS-SEM技术对提出的假设进行检验. 结果证实, 当员工环境承诺和绿色流程创新被部署时, 绿色人力资源管理 (GHRM) 实践产生了更高水平的环境绩效. 因此, 本研究表明, 绿色酒店管理应在其整个组织内推广GHRM实践, 以提高员工参与环境可持续活动的程度. 它特别补充了一项新的研究, 重点是了解GHRM实践在改善绿色酒店环境绩效方面的重要作用.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"31 1","pages":"570 - 600"},"PeriodicalIF":12.5,"publicationDate":"2022-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42914922","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-08DOI: 10.1080/19368623.2022.2020701
Y. Ekinci, D. Gursoy, A. Can, N. Williams
ABSTRACT Since the economic recovery heavily depends on the population attaining herd immunity against the virus through the vaccination programme, understanding the factors that improve people’s intentions to get vaccinated against COVID-19 is critically important for the hospitality and tourism industry. This research investigates whether travel desire can moderate the relationship between attitude toward COVID-19 vaccines and COVID-19 vaccination intentions. The proposed model was tested utilizing two sets of data collected from a total of 1,341 adults. The results of the study show that subjective norms and perceived risk are strong predictors of attitude toward COVID-19 vaccines. The effects of subjective norms and perceived vaccination risk on COVID-19 vaccination intentions are partially mediated by attitude toward COVID-19 vaccines. The findings show that the higher the travel desire individuals have, the stronger the effects of their attitude toward COVID-19 vaccines on COVID-19 vaccination intentions are.
{"title":"Does travel desire influence COVID-19 vaccination intentions?","authors":"Y. Ekinci, D. Gursoy, A. Can, N. Williams","doi":"10.1080/19368623.2022.2020701","DOIUrl":"https://doi.org/10.1080/19368623.2022.2020701","url":null,"abstract":"ABSTRACT Since the economic recovery heavily depends on the population attaining herd immunity against the virus through the vaccination programme, understanding the factors that improve people’s intentions to get vaccinated against COVID-19 is critically important for the hospitality and tourism industry. This research investigates whether travel desire can moderate the relationship between attitude toward COVID-19 vaccines and COVID-19 vaccination intentions. The proposed model was tested utilizing two sets of data collected from a total of 1,341 adults. The results of the study show that subjective norms and perceived risk are strong predictors of attitude toward COVID-19 vaccines. The effects of subjective norms and perceived vaccination risk on COVID-19 vaccination intentions are partially mediated by attitude toward COVID-19 vaccines. The findings show that the higher the travel desire individuals have, the stronger the effects of their attitude toward COVID-19 vaccines on COVID-19 vaccination intentions are.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"31 1","pages":"413 - 430"},"PeriodicalIF":12.5,"publicationDate":"2022-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43624207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-08DOI: 10.1080/19368623.2022.2021581
C. Chi, Y. Ekinci, Haywantee Ramkissoon, Alistair Thorpe
ABSTRACT The COVID-19 pandemic has had detrimental impacts on hospitality businesses. Drawing on protection motivation theory (PMT), this study investigated what determined customer hesitation to patronize restaurants and hotels and whether such hesitation underwent changes in the duration of the pandemic. The research model was tested using three sets of survey data collected in December 2020 (n = 826), February 2021 (n = 832) and April 2021 (n = 808). The study found that expected COVID-19 safety precautions, COVID-19 risk avoidance, and demographic factors predicted customers’ hesitation to visit restaurant/hotel. The analysis also showed significant shifts in how expectations about safety precautions, risk avoidance, and demographics affected customers’ visit hesitation over time. These findings provide critical insights to restaurant and hotel managers and destination marketers. To ensure that customers feel safe and confident in visiting hotels and restaurants, managers should implement the recommended safety measures and clearly communicate the implementation of these measures to customers.
{"title":"Evolving effects of COVID-19 safety precaution expectations, risk avoidance, and socio-demographics factors on customer hesitation toward patronizing restaurants and hotels","authors":"C. Chi, Y. Ekinci, Haywantee Ramkissoon, Alistair Thorpe","doi":"10.1080/19368623.2022.2021581","DOIUrl":"https://doi.org/10.1080/19368623.2022.2021581","url":null,"abstract":"ABSTRACT The COVID-19 pandemic has had detrimental impacts on hospitality businesses. Drawing on protection motivation theory (PMT), this study investigated what determined customer hesitation to patronize restaurants and hotels and whether such hesitation underwent changes in the duration of the pandemic. The research model was tested using three sets of survey data collected in December 2020 (n = 826), February 2021 (n = 832) and April 2021 (n = 808). The study found that expected COVID-19 safety precautions, COVID-19 risk avoidance, and demographic factors predicted customers’ hesitation to visit restaurant/hotel. The analysis also showed significant shifts in how expectations about safety precautions, risk avoidance, and demographics affected customers’ visit hesitation over time. These findings provide critical insights to restaurant and hotel managers and destination marketers. To ensure that customers feel safe and confident in visiting hotels and restaurants, managers should implement the recommended safety measures and clearly communicate the implementation of these measures to customers.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"31 1","pages":"396 - 412"},"PeriodicalIF":12.5,"publicationDate":"2022-01-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48877003","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-05DOI: 10.1080/19368623.2022.2019650
Mahlagha Darvishmotevali, L. Altınay
ABSTRACT Informed by the social exchange, environmental identity, and value-belief-norm theories, this study is the first to examine the mediating and interaction mechanisms of green human resource management (HRM) practices, connectedness to nature, and conscientiousness on employees’ pro-environmental performance (P-EP) in the context of hospitality in Kazakhstan (Almaty), Central Asia. The data were collected from 220 employees of four- and five-star hotels. Reliability, construct validity, and the proposed hypotheses were tested using AMOS 26.0. The results reveal that green HRM positively affects two types of employees’ P-EP: task-related and proactive. The findings also confirm the mediating role of connectedness to nature in the relationship between green HRM and employees’ task and proactive P-EP. Furthermore, interaction analyses show that conscientiousness strengthens the impact of green HRM on employees’ proactive P-EP. The managerial takeaways of this study will help to embed and implement green philosophy and environmentally friendly practices in the hospitality industry.
{"title":"Toward pro-environmental performance in the hospitality industry: empirical evidence on the mediating and interaction analysis","authors":"Mahlagha Darvishmotevali, L. Altınay","doi":"10.1080/19368623.2022.2019650","DOIUrl":"https://doi.org/10.1080/19368623.2022.2019650","url":null,"abstract":"ABSTRACT Informed by the social exchange, environmental identity, and value-belief-norm theories, this study is the first to examine the mediating and interaction mechanisms of green human resource management (HRM) practices, connectedness to nature, and conscientiousness on employees’ pro-environmental performance (P-EP) in the context of hospitality in Kazakhstan (Almaty), Central Asia. The data were collected from 220 employees of four- and five-star hotels. Reliability, construct validity, and the proposed hypotheses were tested using AMOS 26.0. The results reveal that green HRM positively affects two types of employees’ P-EP: task-related and proactive. The findings also confirm the mediating role of connectedness to nature in the relationship between green HRM and employees’ task and proactive P-EP. Furthermore, interaction analyses show that conscientiousness strengthens the impact of green HRM on employees’ proactive P-EP. The managerial takeaways of this study will help to embed and implement green philosophy and environmentally friendly practices in the hospitality industry.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"31 1","pages":"431 - 457"},"PeriodicalIF":12.5,"publicationDate":"2022-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45406226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-05DOI: 10.1080/19368623.2022.2020199
Diep Ngoc Su, Nguyen An Ngoc Nguyen, Ly Ngoc Thi Nguyen, T. Luu, D. Q. Nguyen-Phuoc
ABSTRACT Considering the importance of customer trust in the m-commerce domain, this study aims to examine the role of technology acceptance model (TAM) factors, mobile service quality (M-SERQUAL) factors, and personalization and privacy in promoting customers’ trust and in turn their loyalty towards mobile food delivery apps (MFDAs). Four hundred ninety-four valid responses were collected from the online Facebook groups of MFDA review and analyzed through Partial Least Squares-based SEM approach. Our findings demonstrated that TAM factors (perceived ease of use and perceived usefulness), M-SERQUAL factors (interface quality, interaction quality, and information quality), and personalization were positively associated with customer trust in MFDAs, which was in turn positively related to customer loyalty towards MFDAs. Customer trust was observed as a mediator for the effects of TAM factors, M-SERQUAL factors, and personalization on customer loyalty. Nonetheless, privacy was not significantly associated with customer trust, which did not mediate the association between privacy and customer loyalty.
{"title":"Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory","authors":"Diep Ngoc Su, Nguyen An Ngoc Nguyen, Ly Ngoc Thi Nguyen, T. Luu, D. Q. Nguyen-Phuoc","doi":"10.1080/19368623.2022.2020199","DOIUrl":"https://doi.org/10.1080/19368623.2022.2020199","url":null,"abstract":"ABSTRACT Considering the importance of customer trust in the m-commerce domain, this study aims to examine the role of technology acceptance model (TAM) factors, mobile service quality (M-SERQUAL) factors, and personalization and privacy in promoting customers’ trust and in turn their loyalty towards mobile food delivery apps (MFDAs). Four hundred ninety-four valid responses were collected from the online Facebook groups of MFDA review and analyzed through Partial Least Squares-based SEM approach. Our findings demonstrated that TAM factors (perceived ease of use and perceived usefulness), M-SERQUAL factors (interface quality, interaction quality, and information quality), and personalization were positively associated with customer trust in MFDAs, which was in turn positively related to customer loyalty towards MFDAs. Customer trust was observed as a mediator for the effects of TAM factors, M-SERQUAL factors, and personalization on customer loyalty. Nonetheless, privacy was not significantly associated with customer trust, which did not mediate the association between privacy and customer loyalty.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"31 1","pages":"535 - 569"},"PeriodicalIF":12.5,"publicationDate":"2022-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47978986","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-12-05DOI: 10.1080/19368623.2022.1996304
A. Abubakar, Hamed Rezapouraghdam, Elaheh Behravesh, H. Megeirhi
ABSTRACT “Boreout” is a psychological state of intense boredom and apathy. It occurs when a task lacks mental stimuli (i.e., menial tasks). Burnout is a state of emotional, physical, and mental exhaustion caused by prolonged and excessive stress. Boreout and burnout are inversely related concepts with similar antecedents and consequences. Tourism and hospitality scholars and practitioners are desperate to understand the potential antecedents and consequences of boreout as well as mediators and moderators. Due to the scarcity of boreout-related studies, this meta-review identifies variables associated with burnout and cross-fertilizes their relevance in the boreout domain. A total of 111 articles published between 1990 and 2020 were reviewed, several applicable research propositions and theoretical frameworks are prescribed, and conclusions as to future directions for research on boreout are highlighted.
{"title":"Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism","authors":"A. Abubakar, Hamed Rezapouraghdam, Elaheh Behravesh, H. Megeirhi","doi":"10.1080/19368623.2022.1996304","DOIUrl":"https://doi.org/10.1080/19368623.2022.1996304","url":null,"abstract":"ABSTRACT “Boreout” is a psychological state of intense boredom and apathy. It occurs when a task lacks mental stimuli (i.e., menial tasks). Burnout is a state of emotional, physical, and mental exhaustion caused by prolonged and excessive stress. Boreout and burnout are inversely related concepts with similar antecedents and consequences. Tourism and hospitality scholars and practitioners are desperate to understand the potential antecedents and consequences of boreout as well as mediators and moderators. Due to the scarcity of boreout-related studies, this meta-review identifies variables associated with burnout and cross-fertilizes their relevance in the boreout domain. A total of 111 articles published between 1990 and 2020 were reviewed, several applicable research propositions and theoretical frameworks are prescribed, and conclusions as to future directions for research on boreout are highlighted.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"31 1","pages":"458 - 503"},"PeriodicalIF":12.5,"publicationDate":"2021-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43906867","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-29DOI: 10.1080/19368623.2022.1990169
Md Karim Rabiul, Ataul Karim Patwary, IM Panha
ABSTRACT By integrating job demand-resources and social learning theories, the mediation effects of work engagement between servant leadership and service-oriented behavior; and moderating effects of self-efficacy and high-performance work systems (HPWS) on the connection between servant leadership and work engagement were examined. Partial least squares was applied to analyze survey data of 381 customer-contact hotel employees from three cities in Cambodia. Servant leaders have a positive and significant influence on employee-level service-oriented behavior directly and indirectly via work engagement. Both HPWS and self-efficacy significantly and positively moderates the association of servant leadership and work engagement. Overall, findings indicated the importance of servant leadership, engaged employees, HPWS, and self-efficacy in fostering service-oriented behavior. The novelty of this study is the extension of job demand-resources and social learning theories by investigating the mediating role of work engagement and the combined moderating role of HPWS and self-efficacy. Practical and theoretical implications are described. 通过整合工作需求资源和社会学习理论, 研究了工作投入在服务型领导和服务型行为之间的中介作用; 此外, 还考察了自我效能感和高绩效工作系统(HPWS)对仆人领导与工作投入之间关系的调节作用. 偏最小二乘法用于分析柬埔寨三个城市381名顾客接触酒店员工的调查数据. 服务型领导通过工作投入直接或间接地对员工层面的服务导向行为产生积极而显著的影响. HPWS和自我效能感显著且积极地调节了仆人领导和工作投入的关联. 总的来说, 研究结果表明了仆人领导, 敬业的员工, HPW和自我效能感在培养服务导向行为方面的重要性.本研究的创新之处在于通过调查工作投入的中介作用以及HPWS和自我效能感的联合调节作用,扩展了工作需求学习描述.了实了实际和理论意义
{"title":"The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior","authors":"Md Karim Rabiul, Ataul Karim Patwary, IM Panha","doi":"10.1080/19368623.2022.1990169","DOIUrl":"https://doi.org/10.1080/19368623.2022.1990169","url":null,"abstract":"ABSTRACT By integrating job demand-resources and social learning theories, the mediation effects of work engagement between servant leadership and service-oriented behavior; and moderating effects of self-efficacy and high-performance work systems (HPWS) on the connection between servant leadership and work engagement were examined. Partial least squares was applied to analyze survey data of 381 customer-contact hotel employees from three cities in Cambodia. Servant leaders have a positive and significant influence on employee-level service-oriented behavior directly and indirectly via work engagement. Both HPWS and self-efficacy significantly and positively moderates the association of servant leadership and work engagement. Overall, findings indicated the importance of servant leadership, engaged employees, HPWS, and self-efficacy in fostering service-oriented behavior. The novelty of this study is the extension of job demand-resources and social learning theories by investigating the mediating role of work engagement and the combined moderating role of HPWS and self-efficacy. Practical and theoretical implications are described. 通过整合工作需求资源和社会学习理论, 研究了工作投入在服务型领导和服务型行为之间的中介作用; 此外, 还考察了自我效能感和高绩效工作系统(HPWS)对仆人领导与工作投入之间关系的调节作用. 偏最小二乘法用于分析柬埔寨三个城市381名顾客接触酒店员工的调查数据. 服务型领导通过工作投入直接或间接地对员工层面的服务导向行为产生积极而显著的影响. HPWS和自我效能感显著且积极地调节了仆人领导和工作投入的关联. 总的来说, 研究结果表明了仆人领导, 敬业的员工, HPW和自我效能感在培养服务导向行为方面的重要性.本研究的创新之处在于通过调查工作投入的中介作用以及HPWS和自我效能感的联合调节作用,扩展了工作需求学习描述.了实了实际和理论意义","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"31 1","pages":"504 - 526"},"PeriodicalIF":12.5,"publicationDate":"2021-10-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48333098","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-21DOI: 10.1080/19368623.2022.1986190
Yuan Tian, Hong-lei Zhang, Yifei Jiang, Yang Yang
ABSTRACT Facing the rapid expansion of the sharing economy, it is essential to understand the trusting mechanism in the P2P sector and its consequence on the perceived risks. This study extends the elaboration likelihood model to explore the relationships among argument quality, source credibility, trust, risk perception, and behavioral intention in the sharing economy context. The proposed theoretical framework has been tested with a survey targeting the younger generation in China. The results suggest that both the central route (i.e., argument quality) and peripheral route (i.e., source credibility) in the information processing positively affect trust. Trust is positively associated with behavioral intentions, while risk perceptions have a negative effect. Besides, a significant effect of trust was found on risk perceptions. The moderating effect of risk attitudes was further uncovered through model comparison. Moreover, the usefulness of risk relievers differs across three groups of tourists with different risk attitudes.
{"title":"Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude","authors":"Yuan Tian, Hong-lei Zhang, Yifei Jiang, Yang Yang","doi":"10.1080/19368623.2022.1986190","DOIUrl":"https://doi.org/10.1080/19368623.2022.1986190","url":null,"abstract":"ABSTRACT Facing the rapid expansion of the sharing economy, it is essential to understand the trusting mechanism in the P2P sector and its consequence on the perceived risks. This study extends the elaboration likelihood model to explore the relationships among argument quality, source credibility, trust, risk perception, and behavioral intention in the sharing economy context. The proposed theoretical framework has been tested with a survey targeting the younger generation in China. The results suggest that both the central route (i.e., argument quality) and peripheral route (i.e., source credibility) in the information processing positively affect trust. Trust is positively associated with behavioral intentions, while risk perceptions have a negative effect. Besides, a significant effect of trust was found on risk perceptions. The moderating effect of risk attitudes was further uncovered through model comparison. Moreover, the usefulness of risk relievers differs across three groups of tourists with different risk attitudes.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"31 1","pages":"348 - 368"},"PeriodicalIF":12.5,"publicationDate":"2021-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49165649","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-27DOI: 10.1080/19368623.2021.1970071
E. Topcuoglu, Hye-Lina Kim, Sungeun (Jake) Kim, Seontaik Kim
ABSTRACT This research investigates the effects of different green (environmental) message types on hotel customers’ green brand image perceptions and behavioral intentions. A 2 (green message abstractness: abstract vs. concrete) x 2 (green message framing: gain vs. loss) between-subject factorial experimental design was utilized for testing the main and interaction effects of message types on green brand image. A two–way analysis of variance (ANOVA) was performed to test whether brand image perceptions differed across the levels of green message abstractness and green message framing. PROCESS Model was employed to test the mediating effects of messages on behavioral intentions through green brand image. The findings demonstrated that green message abstractness had a significant main effect on green brand image. Abstract green message led to a stronger effect on green brand image than the concrete one. Furthermore, green message abstractness influenced behavior intention indirectly through green brand image. However, green message framing did not yield any significant results for the direct and indirect effects.
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